Customer care representative jobs in Flagstaff, AZ

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Care Coordinator who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team! Job Preview at a Glance: The Care Coordinator performs crisis stabilization functions. Assists consumer and/or guardian in accessing resources with the community. Completes necessary paperwork for referrals, coordination, admission, discharge, and out of home placements. Serves as central support for the clinical team. Performs care coordination functions. These functions include clinical care coordination between resources within and outside the agency, monitoring compliance with court ordered treatment rules and regulations, and authorizations for residential or out of home placements. This position reports to Program Director. Location & Schedule: This position is a Monday- Friday schedule, flexibility to work during clinic operating hours, reporting to our Flagstaff Outpatient Clinic. Pay: $21.00-$22.00 per hour Responsibilities: Reviews documents received and requests required documents to appropriate level of care for members. Evaluates eligibility information regarding services and benefit package. Develops service plans with consumers based on assessment and diagnostic process. Maintain contact with utilization manager and out of home placement in order to ensure continued stay documentation, documentation of contact and coordination occurs as required and to ensure medical necessary services are received by members. Coordinates consumer care or reports on interventions by meeting with consumer's care team to review efficacy of interventions and to revise plans of service with consumers. Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed. Provides face-to-face crisis intervention. Completes safety plans and conducts groups as needed. Transitions consumer to appropriate level of care upon conclusion of treatment. Provides information to consumers and family members or guardians concerning community resources and linkages to other services. Assists consumers, families or guardians in securing appointments with support services and agencies, as needed. Arranges for transportation for consumers for community services and/or medical appointments as needed. Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided. Close coordination with the PCP health plan, stakeholders, and funding source will be maintained for all consumers. Qualifications: Minimum requirement consists of a 22-year age. A combination of experience and education totaling 3 years is acceptable. Bachelor's degree with one year of full-time behavioral health experience Valid AZ driver's license & motor vehicle clearance. Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire. Benefits: 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service! 10 paid holidays Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees We will help you save for retirement - 40% company match up to a 10% deferral into your SB&H retirement account! Career Development - Benefit from our culture of internal promotion! We help you with your higher education goals - Reduce your tuition costs with our tuition reimbursement program & discount degree programs! Employee Assistance Program, Health & Wellness and much more! About SB&H Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years' experience. At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging - a culture where every individual's unique perspectives, backgrounds, and experiences are welcomed and valued. We're committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve. Through our Empowered Belonging program, we're committed to: Voice & Visibility - ensuring every team member's ideas, experiences, and contributions are recognized and heard. Fair Access - fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take. Culture of Connection - building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work. Learning & Growth - providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams. Wellbeing & Safety - prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us. Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real. To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/ SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.