Customer care representative jobs in Frederick, MD

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

About the Role: Ready to kickstart your tech career? If you're eager to learn, humble in your achievements, and strategic in your approach, our Discovery Representative position is your ideal opportunity! Join us for a dynamic 6-month training program that will equip you with essential skills. After training, you'll transition into the Sales Development Representative role, poised to make a significant impact. Our managers will assess your strengths and align you with a position that maximizes your potential. This is more than just a job; it's the launchpad for your career in technology! We're seeking innovative thinkers to enhance our vibrant team. If this excites you, apply today-we can't wait to see what you'll bring! What You'll Do: Lead targeted call campaigns to identify new business opportunities for technology firms. Drive sales performance by aligning with key SDR 1 metrics. Facilitate connections between technology firms and government clients through scheduled meetings. Document all sales interactions in the CRM (SMaRT) to track and nurture opportunities. Adhere to DLT Lead Pass documentation and submission protocols for efficiency. Develop and maintain professional relationships with representatives from technology firms, channel partners, and government clients to enhance our network. Aim to meet and exceed established performance goals. Engage in additional responsibilities that support organizational objectives and personal development. What We're Looking For: We're looking for candidates who are: Bachelor's degree required Capable of executing instructions and requesting clarification when needed. Possess strong data entry and analysis skills Demonstrative of complex problem solving, critical thinking, and decision-making Attentive to important details with accuracy and efficiency Clear communicators who can convey necessary information Understanding, communicative, and collaborative with people across various identities. Organized with strong time management skills. This is a hybrid role (2-3 days per week) with occasional non-standard work hours or overtime as business requires. If you're ready to take on exciting challenges and make a difference, apply today! We can't wait to see what you'll bring to our team. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E-Verify company

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, or chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally. This role is fully onsite in Rockville MD. This role is a contract role through April 2026 with the salary being $24-28/hr Responsibilities: Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the best solution Provide accurate, valid, and complete information using internal systems and resources Document customer interactions, issues, and resolutions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Follow communication procedures, guidelines, and policies Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction Requirements: 1+ year of experience in a call center environment Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Associates Degree or Bachelors Degree highly preferred $24 - $28 an hour

Job Description Job title Call Center Representative Reports to Branch Manager Job purpose The Call Center Representative is responsible for providing a variety of member service functions via phone including but not limited to, presenting and explaining Credit Union products and services to prospective and current members, assisting them in utilizing these products and services and resolving account related problems. Essential Duties Act in accordance with the core values to assist in reaching APL Federal Credit Union's mission and vision. Provide exceptional customer service to current and prospective members. Inform Branch Manager and/or Assistant Branch Manager of complaints and/or problems with members. Evaluate and suggest procedures to improve efficiency of the Branch as it pertains to Call Center operations. Adhere to credit union policies, operational controls, and regulatory procedures when identifying members to ensure the safety and security of member and credit union assets to prevent loss and/or fraud. Maintain information security. Prepare BSA reports for necessary transactions utilizing the appropriate system. Train peers in practices and procedures needed to ensure they are fully competent in performing the Call Center role. Open various types of accounts including savings, checking, IRA, Certificates of Deposit, and special accounts (such as Estate Accounts, Trust Accounts and Deceased Accounts). Provide necessary literature. Provide information and assistance with telephone and online banking. Research and provide resolution of member inquiries received by telephone, e-mail, staff members, or any other source. This includes the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, statement questions, and assisting members to make the most effective use of services offered. Ability to process a needs assessment to introduce and explain available Credit Union products and services to current and prospective members. Process membership/account applications through credit union software following security protocols. Receive consumer loan applications via telephone and submit applications for decision. Maintain updates and renewals for certificates of deposit. Processing basic, non-cash financial transactions for members including closing of accounts, issuing checks, transfers, transfer payments, fees and fee refunds with Manager's approval. Support the additional functions with respect to lending and deposit services including, but not limited to: Check and statement copy requests Check/ACH stop payment processing Check and coupon orders Online banking, bill payment, and Zelle enrollment and administration Address changes and member profile maintenance Processing of internal and external deposit and loan verification. Support all Credit Union departments by assisting members with issues regarding: Visa Cards ACH processing Individual Retirement Accounts ATM transactions Statement interpretation, review, and analysis Act as MSA when necessary. Participate in the Saturday rotation. Other duties as assigned. Qualifications Education: High school diploma or GED required. Must be able to secure and maintain a Resident Producer Individual (RPI) License. Experience: One year of related experience in customer service or retail environment is required. Call Center experience preferred. Working conditions Work is performed in an office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You will be expected to be available during weekends or after business hours as business dictates. May also be asked to work additional hours as needed to provide adequate coverage at any of our three branch locations. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch. The employee will need to lift box[es] and other supplies that may weigh in excess of 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Benefits and Salary The hourly compensation range for this position is $21.15/hr - $26.00/hr. In addition, APL Federal Credit Union provides employees with a generous benefits package that includes health, dental, vision, life insurance, company paid Short-Term and Long-Term Disability, a 401(k)-retirement plan with employer contribution, Pension Plan, paid vacation, paid holidays, and more! APL Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WeightNot℠ is a rapidly growing nutrition and health company that is changing the way consumers approach weight loss. With a success rate that eclipses all other major commercial weight loss programs, WeightNot is experiencing tremendous growth in its nationwide membership, helping thousands to quickly reclaim their health and improve their lives. For more information and to read member stories, visit ***************** and *************************** Job Description WeightNot is seeking professional, energetic Call Center Representative to support its nationwide expansion. The position will be based in the WeightNot headquarters office in Bethesda, MD. Primary Duties Include: Conduct the initial follow-up on phone and online inquiries, doing preliminary phone screening to ensure medical eligibility. Providing basic program details and setting appointments for more comprehensive phone consultations. Place outbound follow up calls to prospective members to determine interest in program. Answer inbound calls to assist prospective members' inquiries. Respond to email inquiries from prospective members in a timely manner. Build member's interest in the WeightNot program. Establish and maintain a good professional relationship with members. Qualifications Associates or Bachelors degree preferred. Minimum 1-2 year's work experience in a sales or sales related position, ideally including some phone sales. Ability to establish rapport and communicate empathetically. Excellent customer service skills. Candidates will need to have strong interpersonal skills, computers skills, and have the ability to be flexible and willing to adjust to last minute change. Demonstrated commitment to high levels of quality, customer service and client satisfaction. Additional Information The most successful WeightNot team members have a passion for health, nutrition, fitness and wellness, and are truly excited to help our members achieve their goals each and every day. For consideration, please email your resume with salary requirements to [email protected]

Job DescriptionA well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you'll be the first point of contact for participants, spouses, attorneys, and representatives-delivering clear, empathetic, and accurate support via phone, email, and written correspondence.This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting. Key ResponsibilitiesAnswer inbound calls promptly and professionally, delivering accurate information and excellent customer service.Document call activity and inquiries using internal systems.Provide information from internal knowledge bases and tools to address participant questions.Navigate organizational websites to support callers in real-time.Monitor call queues and ensure timely responses.Receive and respond to emails from participants and representatives.Route calls and inquiries to appropriate teams when necessary.Print and mail requested documents, such as statements and tax forms.Perform special projects and administrative tasks as needed. Qualifications1+ year of call center or high-volume phone experience required.Strong customer service skills with a clear, professional, and friendly phone voice.Excellent attention to detail and documentation accuracy.Ability to manage multiple tasks while maintaining a positive, service-oriented attitude.Strong communication skills, both verbal and written.Bilingual abilities are a plus, but not required.Proficiency with basic office equipment and computer systems. Why JoinWork with a collaborative and supportive team that values service excellence.Gain experience in a structured, mission-driven environment.Opportunities for professional development and internal growth.Competitive pay and benefits package.

RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment. Transfer calls to appropriate physician and staff when applicable. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person. Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms. Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing. Photocopy, fax, and email documents as requested in a timely manner. Assist patients, physicians and office managers as requested. At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team: Competitive Compensation - Base salary, performance bonuses, and regular reviews. Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program. Retirement Planning - 401(k) with company match. Generous Time Off - Paid vacation, sick leave, and company holidays. Learning & Development -career growth programs. Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.

Job DescriptionDescription:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services. · Follows NIH and Team AFCO-cFocus policies and procedures · Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk · Serves customers by taking telephone, fax, and email; and providing information · Ensures the appropriate level of customer service is delivered · Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing · Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information · Support Signal Paging · Support Emergency Paging · Support NIH General Information Inquiry Calls · Support Overhead Paging · Support Language Interpreter Services (CYRACOM) · Support On-Call Schedule Management · Provide Daily Status reports Requirements: EDUCATION High School diploma EXPERIENCE Six months experience in and office setting SKILLS · Well suited candidates will possess the following skills: · Clear and concise communication. · Active listening. · Ability to problem solve · Ability to analyze customer issues, identify the root cause, and find effective solutions. · Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts. · Technical Proficiency using computers, CRM software, and other call center-specific technologies. · Ability to adjust to different situations, customer needs, and call center procedures is essential. · Strong organization skills to manage their time, prioritize tasks, and keep track of customer information. · Patience when dealing with difficult or demanding customers. · Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems. · A positive and professional attitude to provide excellent customer service. · Quick and active learner and retain important information to ensure the proper information is conveyed to the client. · Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency. SHIFTS MON - FRI Shift 1 7am-3pm Shift 2 7am-1pm Shift 3 7am-3:45pm Shift 4 8am-4:45pm Shift 5 9am-5:45pm Shift 6 3pm-11pm (midday) Shift 7 11pm-7am (night) SAT Shift 1 7am-3:45pm Shift 2 3pm - 11pm (midday) Shift 3 11pm-7a (night) SUN Shift 1 7am-3pm Shift 2 3pm-11pm (midday) Shift 3 11pm-7am (night)

This position is responsible for greeting, registering, and scheduling patients while providing exceptional customer service. The role interacts closely with providers and staff to ensure a smooth and positive experience for patients. The position requires managing a high volume of calls, maintaining accurate records, and handling patient inquiries with professionalism and empathy. Job Responsibilities Serve patients by greeting them over the phone, scheduling appointments, and maintaining records and accounts. Act as the first point of contact, welcoming patients and visitors via telephone. Complete registration for new patients or verify mobile registration and update information for existing patients. Handle patient concerns effectively, including dissatisfied callers, and collaborate with internal teams to resolve issues. Optimize patient satisfaction and provider scheduling by adhering to established appointment guidelines. Address patient anxieties by answering questions and providing reassuring communication. Manage high-volume inbound and outbound calls in a timely and efficient manner. Identify patient needs, clarify information, research issues, and offer appropriate solutions or alternatives. Document patient requests and route messages to the appropriate departments or staff. Review and respond to patient portal messages through the EMR system. Handle incoming referrals for potential new patients and conduct outreach to schedule appointments. Build strong relationships and engage patients by going the extra mile to provide excellent service. Qualifications High school diploma or GED required; Associate degree preferred. Minimum of two years of customer support experience in a medical or clinical setting. Experience with EMR and scheduling systems such as Athena, Greenway, or Phreesia. Strong phone and verbal communication skills, including active listening. Customer-focused approach with adaptability to various personality types. Ability to multitask, prioritize responsibilities, and manage time effectively. Ability to travel occasionally during the workweek.

Job DescriptionCall Center Representative Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities Powered by JazzHR HtiO6hlwOz

Call Center Representative - (25000359) Description Location: Silver Spring, MDRemote: NoSchedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30 PM. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate withparents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patientinformation from various sources and to ensure information entered into the computer management system is accurate. Promote customer serviceenvironment. Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience1 year Experience performing patient registration and scheduling, medical insurance screening and verification. (Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance verification experience. Functional AccountabilitiesRegistration and Scheduling ServicesProvide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively . Anticipate customer service needs to "prevent fires. "Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms. Anticipate customer service needs to "prevent fires. "Verifying Insurance/Authorization and Process ImprovementWork with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY , Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements. SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: AmbulatoryPosition Status: R (Regular) - FT - Full-TimeShift: VariableWork Schedule: 8:30-5:00pmJob Posting: Dec 18, 2025, 3:16:14 PMFull-Time Salary Range: 37336 - 54204. 8

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay

About the Role: Ready to kickstart your tech career? If you're eager to learn, humble in your achievements, and strategic in your approach, our Discovery Representative position is your ideal opportunity! Join us for a dynamic 6-month training program that will equip you with essential skills. After training, you'll transition into the Sales Development Representative role, poised to make a significant impact. Our managers will assess your strengths and align you with a position that maximizes your potential. This is more than just a job; it's the launchpad for your career in technology! We're seeking innovative thinkers to enhance our vibrant team. If this excites you, apply today-we can't wait to see what you'll bring! What You'll Do: Lead targeted call campaigns to identify new business opportunities for technology firms. Drive sales performance by aligning with key SDR 1 metrics. Facilitate connections between technology firms and government clients through scheduled meetings. Document all sales interactions in the CRM (SMaRT) to track and nurture opportunities. Adhere to DLT Lead Pass documentation and submission protocols for efficiency. Develop and maintain professional relationships with representatives from technology firms, channel partners, and government clients to enhance our network. Aim to meet and exceed established performance goals. Engage in additional responsibilities that support organizational objectives and personal development. What We're Looking For: We're looking for candidates who are: Bachelor's degree required Capable of executing instructions and requesting clarification when needed. Possess strong data entry and analysis skills Demonstrative of complex problem solving, critical thinking, and decision-making Attentive to important details with accuracy and efficiency Clear communicators who can convey necessary information Understanding, communicative, and collaborative with people across various identities. Organized with strong time management skills. This is a hybrid role (2-3 days per week) with occasional non-standard work hours or overtime as business requires. If you're ready to take on exciting challenges and make a difference, apply today! We can't wait to see what you'll bring to our team. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E-Verify company

WeightNot℠ is a rapidly growing nutrition and health company that is changing the way consumers approach weight loss. With a success rate that eclipses all other major commercial weight loss programs, WeightNot is experiencing tremendous growth in its nationwide membership, helping thousands to quickly reclaim their health and improve their lives. For more information and to read member stories, visit ***************** and ************************** . Job Description WeightNot is seeking professional, energetic Call Center Representative to support its nationwide expansion. The position will be based in the WeightNot headquarters office in Bethesda, MD. Primary Duties Include: Conduct the initial follow-up on phone and online inquiries, doing preliminary phone screening to ensure medical eligibility. Providing basic program details and setting appointments for more comprehensive phone consultations. Place outbound follow up calls to prospective members to determine interest in program. Answer inbound calls to assist prospective members' inquiries. Respond to email inquiries from prospective members in a timely manner. Build member's interest in the WeightNot program. Establish and maintain a good professional relationship with members. Qualifications Associates or Bachelors degree preferred. Minimum 1-2 year's work experience in a sales or sales related position, ideally including some phone sales. Ability to establish rapport and communicate empathetically. Excellent customer service skills. Candidates will need to have strong interpersonal skills, computers skills, and have the ability to be flexible and willing to adjust to last minute change. Demonstrated commitment to high levels of quality, customer service and client satisfaction. Additional Information The most successful WeightNot team members have a passion for health, nutrition, fitness and wellness, and are truly excited to help our members achieve their goals each and every day. For consideration, please email your resume with salary requirements to [email protected]

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a contract until March 2026.Responsiibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience.

Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj