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  • Customer Success Representative - Construction Industry

    FieldflŌ

    Customer care representative job in Denver, CO

    FieldFlo is excited to add a Customer Success Representative (CSR) to our team. Candidates should have knowledge of the contractor or field services verticals in the construction industry, have strong project coordination experience and take a proactive, customer-centric approach to everything they do. This role is remote in the US, west coast/central hours required. Interested applicants who have experience in the construction industries can email their resume and a short email sharing why you're a good fit for the role. Please email to *****************. We will not be reviewing applicants via LinkedIn. The CSR role will center around building lasting customer relationships, onboarding new SaaS customers and growing our impact on the industry. The ideal candidate has 3+ years experience in project management/coordination or related work, with a significant experience working at a construction/subtractor company. Experience working with the office staff as well as the field teams is a must-have. If this sounds like you, let's talk! What You'll Do: · Lead the onboarding of new clients. Work closely with FieldFlo development team and partners to ensure customers are successfully integrated · Train new and existing customers on the capabilities of FieldFlo software · Proactively engage clients to drive product adoption and optimal product experiences · Develop & maintain relationships with key customer champions · Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize the functionality · Track customer usage metrics and respond to any customer deployment or product issues · Manage escalations and expectations for both the client and internal personnel · Facilitate a smooth hand-over from sales to service · Create and share materials to support internal and external marketing · Advocate for the customer, champion their success, drive renewals and expansions · Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to achieve the customer's goals · Collaborating with the Customer Success team to build a thriving department and foster the overall success of the company and the people we serve · Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go What You'll Bring: · 3+ years experience project management/coordination or related work, with significant experience working at a construction/subtractor company. Experience working with the office staff as well as the field teams is a must-have, and experience working with FieldFlo software is a plus! · Experience with technology and ability to learn new technologies quickly; direct experience with SaaS application support requirements · Customer-focused, enthusiastic, positive, and service-oriented · Ability to prioritize, multi-task, and perform effectively under pressure · Skilled at problem-solving, decision making and ability to navigate challenging situations in a professional manner · Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization · Bi-lingual in English and Spanish is a bonus but Spanish is not required What you can expect from us: · Open, honest, fun and supportive environment where we encourage you (and our whole team) to learn and evolve in their career! · Support for your work/life balance. For example, we operate on the honor system with Paid Time Off. We want you to enjoy your life both inside and outside of work! · Benefits includes a cell-phone stipend, computer, health insurance. OTE pay range $65-85K, dependent on experience. · Be a part of a small, but fast-growing team that is having huge impacts on the sub-contractor industry at large
    $65k-85k yearly 5d ago
  • Application Coordinator/CSR

    Hiretalent-Staffing & Recruiting Firm

    Customer care representative job in Denver, CO

    We are seeking a detail-oriented and proactive Project Coordinator to support the Distributed Energy Resources (DER) interconnection application process. This role involves coordinating between internal teams and external customers to ensure applications move efficiently through each stage, maintaining accuracy, and providing timely updates and support. The ideal candidate thrives in both team-oriented and independent work environments, demonstrates excellent organizational and communication skills, and is comfortable managing multiple priorities in a fast-paced setting. Key Responsibilities Facilitate and manage the DER interconnection application process from start to finish. Pull and analyze daily reports to track application progress and identify next steps. Process applications accurately and within required timeframes. Respond to inquiries from customers through the application portal, providing clear and professional communication. Collaborate with internal departments to resolve issues and ensure seamless application advancement. Maintain organized records and documentation related to application workflows and project deliverables. Continuously monitor process efficiency and recommend improvements as needed. Qualifications Required: Bachelor's or Associate degree, or a minimum of 2 years of relevant professional experience. Proven customer service experience with strong communication and interpersonal skills. Excellent attention to detail and organizational abilities. Ability to prioritize multiple tasks effectively and work independently. Strong problem-solving skills and a positive, can-do attitude. Preferred: Experience of using Salesforce or similar CRM systems. Prior experience managing or supporting an application or workflow process.
    $29k-37k yearly est. 2d ago
  • Part-time Customer Success Specialist

    Lakeshore Talent

    Customer care representative job in Denver, CO

    Lakeshore Talent is currently seeking a Customer Success Team Member for our client in Greenwood Village, CO. You'll be part of a collaborative, mission-driven team that values ethics, professionalism, and inclusivity while helping financial professionals achieve their certification and career goals. This role is ideal for someone who thrives in a professional, service-oriented environment and enjoys helping others navigate educational programs and membership services. Location: Greenwood Village, CO - onsite for training, with possible remote flexibility afterward. Pay: $24-$26.50/hr Hours: Approximately 20 hours/week (tentatively 10 AM-3 PM, Monday-Thursday; occasional Friday coverage). Job Type: Temporary December-March Parking: Onsite parking available. Start Date: Targeting early December (potential for earlier start). What You'll Do Provide friendly, knowledgeable support to members and certification candidates via phone, email, and chat. Respond to inquiries about membership, certification programs, conferences, marketing materials, and continuing education. Direct escalated requests to the appropriate internal departments or staff. Assist with certification renewal and new member outreach campaigns. Support marketing and conference-related outreach efforts. Process and distribute mail and eFax communications as needed. Update member and certificant records in the database. Collaborate with IT and other departments to resolve system or account issues. What We're Looking For 2+ years of customer service or administrative experience in a professional environment. Excellent verbal and written communication skills. Strong problem-solving abilities and a pleasant, professional demeanor. Proficiency with Microsoft Office Suite. Experience with Salesforce or similar CRM systems is a plus (training provided). High attention to detail and strong organizational skills. Background check and reference verification required.
    $24-26.5 hourly 5d ago
  • Customer Relationship Advocate Career Development Experience- Greenwood Village, CO

    Fidelity Investments 4.6company rating

    Customer care representative job in Denver, CO

    The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) The base salary range for this position is $42,000 - $60,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales
    $42k-60k yearly 1d ago
  • Customer Service Specialist

    Orbea

    Customer care representative job in Boulder, CO

    We are looking for a full-time Customer Service Specialist. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain. KEY RESPONSIBILITIES Answer dealer, sales representatives and consumer enquiries by phone and email Process and update orders Dealer account administration support Internal sales support Provide B2B assistance to dealers and sales representatives REQUIREMENTS Two (2) years of Customer or Dealer Services experience Customer focused Excellent communication skills Knowledge of French will be highly valued. Experience with G-Suite preferred (but not required) Experience in the cycling / outdoor industry preferred (but not required) BENEFITS Hybrid position, with up to two WFH days each week Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling Competitive salary Health and dental insurance coverage, Access to special offer for Orbea products
    $28k-36k yearly est. 2d ago
  • Customer-Subcontractor Liaison

    EWF

    Customer care representative job in Greeley, CO

    Job DescriptionPosition Description: Core Responsibilities of a Project Liaison Project & Technical Coordination Coordinate daily between customer, GC, subcontractors. Oversee demolition and construction sequencing to avoid disruption to active facilityoperations. Verify compliance with architectural, electrical, and safety specifications during construction. Site Compliance & local Codes & regulations Coordinate inspections for Construction Ensure adherence to site access requirements Safety & Security Enforcement Enforce contractor safety protocols. Confirm all subcontractors follow on-site protection measures (bollards, electrical lockout, emergency systems). Strong CommunicationDaily coordination with our team, Contractors, Subcontractors Strong Construction KnowledgeDocumentation & Reporting RFI logs, progress updates, inspection reports, Construction safety .Conflict Resolution Resolve scheduling conflicts contractors and subs Tech Savvy Knowledge on how to complete and fill out JSA's Mandatory specific site & other required Training TWIC Card Required for this position Clean Background Check and client facility access requirement. Drug Test (Pre-employment + Random) OSHA 30 (Preferred) For site safety oversight. First Aid/CPR (Preferred) Microsoft Suite 356 $25.00 - $30.00 Hourly
    $25-30 hourly 28d ago
  • Customer Vehicle Service Agent

    Sixt Usa 4.3company rating

    Customer care representative job in Denver, CO

    Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, you'll play a vital role in delivering exceptional customer experiences for clients from around the globe. Your responsibilities will include meticulously documenting vehicle conditions, perform thorough cleaning and maintenance, and identify any damage. Look forward to numerous development opportunities with an hourly rate of $23 . YOUR ROLE AT SIXT You ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience You inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition You keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently You assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information You shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of experience in vehicle service or a related field. Experience in car rental, automotive maintenance, or dealership services is preferred Communication Skills You have strong verbal communication abilities, allowing you to interact effectively with customers, coworkers, and management, ensuring a smooth and pleasant experience for all Attention to Detail You can discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Work Hours & Conditions You can work 40 hours per week, including day or evening shifts, and are comfortable working outdoors in all types of weather conditions. You are also physically able to move in and out of vehicles throughout your shift Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $23 hourly 3h ago
  • Junior Customer Service Agent

    Price Solutions 4.0company rating

    Customer care representative job in Boulder, CO

    At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Support Representative

    Validity 4.5company rating

    Customer care representative job in Broomfield, CO

    About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth. Position Duties and Responsibilities Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels. Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs. Reproduce customer issues in a development environment to resolve basic troubleshooting issues. Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products. Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties. Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause. Consistently maintain excellent customer satisfaction ratings. Provide prompt and accurate feedback to requesters. Ensure the support SLA is met on all assigned Support cases. Prioritize and manage several open issues at one time. Create and/or maintain internal training documentation. Participate in holiday on-call rotation as required. Required Experience, Skills, and Education Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity. 2 years experience in a technical role. Experienced in providing SaaS support. Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs. Proven ability to work in a fast-paced, iterative department with rapidly changing conditions. Write and speak to customers in a clear, concise manner appropriate for the audience. Ability to learn quickly, both about businesses and technologies. Preferred Experience, Skills, and Education One year of experience in answering support cases (i.e., Salesforce or Zendesk). Experience working in a customer service environment and/or email deliverability. Salesforce administration experience. Hands-on experience with Validity products. Salary range $45,000 - $50,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
    $45k-50k yearly Auto-Apply 41d ago
  • Customer Support Representative - TrainingPeaks

    Peaksware

    Customer care representative job in Louisville, CO

    Job Description Company Information Join the Team Powering the World's Best Endurance Athletes At TrainingPeaks, we believe that behind every great athlete is a great coach and the right technology to help them reach their potential. Our platform is trusted by Tour de France winners, Olympic gold medalists, and everyday endurance athletes to plan, track, and analyze their training. Whether you're a performance-driven athlete, a passionate coach, or someone who simply thrives on building tools that empower others, TrainingPeaks is where ambition meets impact. As part of the Peaksware portfolio, consisting of brands like TrainingPeaks, MakeMusic, Alfred Music, TrainHeroic, we're united by a shared mission: to create software that transforms deliberate practice into performance. At Peaksware, we don't just build products. We build communities of motivated people chasing progress, including athletes, musicians, performers, and the teams that support them. General Summary As Customer Support Representative, you will primarily be responsible for delivering an exceptional customer service experience by quickly and accurately resolving customer inquiries through online communications, to ensure customer satisfaction and retention. Your end goal is to increase the success of our clients as well as provide feedback on the customer experience. You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members' input from all levels and you actively seek ways to support your colleagues. You will sit directly with the Customer Support Team, work in close collaboration with Sales, Marketing and Product Teams, and report to the Manager, Customer Support. Core Functions: Receive inbound emails, and/or chats from customers to answer questions and resolve technical issues for our products and accurately record customer interactions within the ZenDesk environment. Support processing refunds and answering accounting-related questions using internal platforms, including, but not limited to, Zuora's Braintree and UserVoice. Contribute to the knowledge base by creating and maintaining articles that effectively resolve customer questions and technical issues. Engage the customer to suggest the use of additional products when applicable. Collaborate cross-functionally within the team and across departments to achieve customer satisfaction goals. Influence the customer experience by providing feedback on the voice of the customer. Encourage and assist in the adoption of the ecosystem of products and features where appropriate. Partner with Marketing, Sales, Product, UX, and Engineering to provide exceptional service for customers. Submit and manage product issues and bugs to Product and/or Engineering as appropriate. Contribute to our customer-first approach by being open to assisting clients outside of regular business hours, which may include working occasional evenings and weekends. Assist in editing and updating technical and FAQ documentation. Requirements Required Qualifications: Passion for endurance sports, health & fitness. Experience using TrainingPeaks as an athlete and/or a coach. Ability to troubleshoot and resolve technical software issues via telephone, email, chats, webinars, etc. Demonstrated effectiveness in verbal and written technical communication. Superior customer service and problem-solving skills. Maintaining a calm demeanor during escalated situations. Ability to flex with changes in inbound contact volume, both seasonally and day-to-day, while also balancing additional duties and tasks. Strong ability to multitask under minimal supervision. Technical proficiency with PC and Mac platforms. Strong organizational and time management skills. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired Qualifications Experience as an endurance athlete Experience using downloadable training devices (eg. Heart rate monitors, GPS devices, power meters) with a working understanding of the data. Experience using Best Bike Split and/or WKO Customer-facing service experience, either in-person, via telephone, or via email/online communication Experience with ZenDesk Benefits Benefits We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $14.49-$24.15. Each role at Peaksware has a defined compensation range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation including bonus. Benefits and Perks: Health We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional We offer a 401(K) including a company match. We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment: This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.
    $14.5-24.2 hourly 21d ago
  • Customer Support Representative

    Altvia Solutions

    Customer care representative job in Denver, CO

    About Altvia Altvia is the technology pioneer powering private capital markets. We help General Partners (GPs) simplify data complexity, raise and deploy capital with precision, and deliver a modern Limited Partner (LP) experience that builds lasting trust. Our fully integrated platform-CRM, LP portal, data room, analytics, and AI assistant-is purpose-built for private markets and trusted by hundreds of world-class firms and over 100,000 LP investors worldwide. What sets us apart is our relentless commitment to service excellence, product innovation, and deep industry expertise. Since 2006, we've partnered with private equity, venture capital, fund-of-funds, and other alternative investment managers to transform the way they fundraise, engage investors, and operate at scale. Clients say it best: “The Altvia team has been fantastic, bringing efficiencies to every facet of our business-fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” - Plexus Capital Why Altvia, Why Now Private capital is at a turning point. Institutional LPs are demanding transparency, speed, and confidence like never before. Firms that can't deliver are being left behind. Altvia sits at the center of this shift. With our fully integrated platform-CRM, LP portal, data room, and AI assistant-we're redefining how firms raise, deploy, and manage capital. Hundreds of world-class clients already trust us, but the market opportunity ahead is massive. About the Role We're looking for a Technical Client Associate who is interested in solving customer problems using technology. The successful candidate will combine organizational, analytical, relationship-building, and technical skills to deliver service to our clients. As a Technical Client Associate, you will become a product expert and work with our clients to answer questions, deliver training, and resolve issues. What you'll do: Provide excellent customer service to all clients Build and maintain relationships with clients, staying engaged and proactive in offering support and guidance High-volume email correspondence providing effective solutions in a timely manner Provide multi-channel support (email, video, phone) with accurate documentation of customer interactions and resolutions in Salesforce, ensuring clear and detailed records Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication Lead customer training, ensuring they understand product features, benefits, and best practices Collaborate closely with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization Assist with administrative tasks as required to support team efficiency, accuracy, and customer satisfaction Complete a 3-part Certification program with opportunities for compensation adjustments as you complete them Requirements What we're looking for: A minimum of 6 months of customer service, or equivalent educational background in business and/or technology Excellent computer skills - Microsoft Office and GSuite products Ability to multitask Self-starter mentality Excellent communication skills (written and verbal) Strong ethics and integrity Great organizational and time management skills Detail-oriented Bachelor's degree required Work Schedule: Shifts: We operate in two shifts, 6:00 AM to 3:00 PM and 9:00 AM to 6:00 PM Mountain Time. This position is second shift, though shift assignments may vary based on business need. Onboarding will be 8:00 AM to 5:00 PM MT. In-Office: This role is primarily in-office and requires candidates to be local to the Denver, CO area. Our current structure is 3 days in-office and 2 days remote each week, with specific in-office days to be determined based on team shift scheduling. On-Call Rotation: Team members participate in a weekly on-call rotation, covering 6:00 PM to 6:00 AM Mountain Time. Work that matters. Benefits that do too. We invest in our team with: Full medical, dental, and vision coverage Flexible FTO and paid holidays Volunteer time and donation matching 401(k) match after waiting period Career development and a connected culture Learn more about our culture and values ? ************************** Compensation: $50,000 Annually + Annual Bonus Altvia Solutions is proudly an Equal Opportunity Employer that stands against discrimination and harassment of any kind. This applies to all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All hiring decisions are based on organizational needs, position requirements and individual qualifications without consideration of race, color, gender, orientation, family status, parental status, religion or anything else that has no bearing on a person's skills and contribution. Altvia is committed to creating an honest, trusting communal environment where everyone feels comfortable being their full selves everyday. Salary Description 50,000
    $50k yearly 31d ago
  • Call Center Representative - Bilingual

    Porch Light Health

    Customer care representative job in Fort Collins, CO

    Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment. *Applicants will be considered if currently residing within the state of Colorado. Responsibilities: Answer phones for clinic system Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. Confirm patient information including demographic and insurance information. Educate patients on procedure preparations, appropriate dress requirements, special instructions. Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling. Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository. Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F Qualifications: High School diploma or equivalent One (1) year customer service Knowledge of medical terminology, insurance and billing Bilingual in Spanish Benefits: 401(k) Dental insurance Health insurance Vision insurance Paid time off Discretionary bonus Compensation: $19 - $24/hr, based on location, education, skills, and experience. Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.
    $19-24 hourly 42d ago
  • Call Center Representative

    360 It Professionals 3.6company rating

    Customer care representative job in Denver, CO

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgement. Qualifications Minimum of 1 year of experience in a call center Strong phone and verbal communication skills along with active listening skills Familiarity with CRM Systems Experience using IVR/ACD (Five9, Cisco, etc) Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-37k yearly est. 60d+ ago
  • CPC Processor Customer Support I

    Datavant

    Customer care representative job in Denver, CO

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role - Full-Time: Monday - Friday, 8:30am - 5:00pm EST - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $33k-42k yearly est. 1d ago
  • Customer Experience Representative

    Blue Sky Plumbing & Heating

    Customer care representative job in Wheat Ridge, CO

    Blue Sky Plumbing is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Blue Sky services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills. Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer's needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company. To be successful in this role, you must be: A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment Detail Oriented: Able to pay attention to the minute details of a project or task Efficient: Able to work in a fast-paced environment and handle multiple projects and goals Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics Communicative: Able to communicate information via writing and spoken word clearly and concisely Customer Oriented: Able to take care of customer needs while following company procedures Problem Solvers: Able to find a solution for or to deal proactively with work-related problems Professional: In the way you speak, dress, and act. Requirements To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required. Work Environment: Office-based role with regular use of phones and computers. Fast-paced environment requiring flexibility and problem-solving. May require occasional overtime availability, depending on seasonal demand. Benefits Pay Rate Range: $19-$23/h Three Kaiser Medical Plans to select from with a 100% Company Paid Option Dental & Vision Insurance Voluntary Life Insurance & Accident Coverage options Company Paid Short Term Disability, Long Term Disability & Basic Life Employee Assistance Programs Retirement Account with 3% Company Match Paid Vacation & Paid Sick Time Maternity & Paternity Pay Company Paid Gym Membership, Costco Membership & Chiropractic Care Company Provided Vehicle Company Provided Uniforms Phone & Tablet Provided Weekly Payroll
    $19-23 hourly Auto-Apply 60d+ ago
  • Call Center Quality & Insights Specialist

    Bet365

    Customer care representative job in Denver, CO

    At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide. Job Description A Call Center Quality & Insights Specialist, who will play a critical role in driving the quality and consistency of our Customer Service operations by understanding, interpreting and recommending improvements. Working within the global quality assurance team, you will have the opportunity to lead key quality initiatives and provide data driven insights that improve customer service globally. You will collaborate with cross-functional teams, creating and structuring weekly reports in a way that makes data accessible for all levels, offering actionable recommendations to enhance processes and agent performance and drive continuous improvement initiatives. Insights provided will form the basis of Business reviews and provide the background for evidenced based change across the operation. The salary range for this role is $60,000 - $70,000 annually. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications Strong analytical and problem-solving capabilities. Proficiency in advanced Excel and data analysis. Experience in Customer Service Quality Assurance. Lean Six Sigma Green Belt certification. Proven experience in root cause analysis and expertise in quality tools such as Fishbone Diagram, 5 Whys, Pareto Analysis, and Voice of the Customer (VOC). Excellent communication, collaboration, and interpersonal skills. Ability to work effectively across different time zones. Passion for continuous improvement and driving operational excellence. Strong attention to detail and process optimization skills. Ability to lead and influence cross-functional teams. Additional Information On-boarding new QA programs and lead Auditor Certifications. Creating data-based reports and offer insights to Quality Assurance Managers and Supervisors to feed into Customer Service Teams. Conducting root cause analysis and highlight trends and opportunities for the line of Business. Providing insights and recommendations to stakeholders. Collaborating with teams globally to implement Quality Assurance initiatives. Ensuring consistency in processes and drive best practices. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $60k-70k yearly 6d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer care representative job in Denver, CO

    Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Denver area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $33k-45k yearly est. 60d+ ago
  • Parts Expert - Call Center

    All Open Positions

    Customer care representative job in Brighton, CO

    Job DescriptionDescription: Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements: WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled
    $26-34 hourly 2d ago
  • Supply Chain Customer Care Technician PRN

    SCL Health Careers 4.5company rating

    Customer care representative job in Denver, CO

    You. You bring your body, mind, heart and spirit to your work as a Supply Chain Customer Care Technician I. You know how to move fast. You know how to stay organized. You know how to have fun. You're equally comfortable with working with internal and external customers and have a positive attitude. You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible. Us. Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence - Magnet designation - by the ANCC. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other. Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning. We. Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity. We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll celebrate milestones and acknowledge the value of spirituality in healing. We're proud of what we know, which includes how much there is to learn. Your day. As a Customer Care Tech you need to know how to: Establish, inventory and replenish adequate supply levels, including exchange and par carts to support daily activities for nursing and ancillary departments Monitor, rotate, remove and document all outdated and overstocked supplies, checking for any damage to items Enter supply replenished par level forms, including par, Pyxis inventory, or exchange carts to support daily activities for nursing and ancillary departments Verify inventory and control levels for all nursing and schedules ancillary departments Physically stock, and pick needed supplies for delivery to nursing and ancillary departments Your experience. We hire people, not resumes. But we also expect excellence, which is why we require: High School Diploma or equivalent Knowledge of medical terminology or medical supplies, preferred Your next move. Now that you know more about being a Customer Care Tech on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Service Center Representative

    Homepage Viega Group

    Customer care representative job in Broomfield, CO

    The Service Center Representative ensures excellent customer service by promptly processing orders and coordinating with other departments to resolve inquiries and discrepancies. This position handles general inquiries about pricing, products, and scheduling, while also maintaining accurate customer and pricing data, and managing EDI/VMI for established customers. Fosters customer loyalty and satisfaction by providing effective, proactive, customer-oriented service. Responsibilities Analyzes incoming complex customer orders including high-value customer and key account orders utilizing various technical platforms including email and/or enterprise resource planning platforms. Provides order follow up communications with customer, sales and support regarding questions or discrepancies, including but not limited to invalid purchase order numbers, back orders, shipping methods, part numbers, pricing issues, bag quantity issues, estimated delivery dates, etc. Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements and data management procedures. Collaborates with internal partners and customers to solve order issues, escalate complex issues and ensures resolution of issues. Monitors workflow queues to ensure timely processing and pending items. Responsible for the accuracy and verification of customer requirements to submitted source documents. Proactively identifies and recommends process enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions. Communicates with internal partners and customers regarding the status of product types, including but not limited to backordered parts, ensuring orders are processed in accordance with customer requirements and product availability. Determines the best shipping method as needed. Attend meetings as required and/or assigned. Attends meetings regarding new products and procedures i Adheres to ISO9001 compliance standards. Performs other duties as required and/or assigned. Travel may be required up to 5% of the time Knowledge, Skills and Abilities Knowledge of computer programs including Microsoft Word, Excel, Outlook, ERP and CRM tools Critical thinking and problem-solving skills are Excellent customer service skills including but not limited to professional phone/email protocols Strong interpersonal, written, and oral communication skills Ability to prioritize tasks, including follow-up and follow-through on customer requests Excellent organizational and prioritization skills Detailed-oriented with the ability to take self-initiative to maintain and learn product knowledge Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude towards others; consistently goes above and beyond to help team members while ensuring a positive customer experience Ability to provide continuous improvement ideas, identifying quality improvements and optimization of processes, tools and work instructions. Ability to work in a team environment, ability to collaborate with others; interpersonal skills. Education, Certification/License & Work Experience High School Diploma or equivalent required Some college education preferred 3-5 years of related customer service/support experience Total Rewards Package: Compensation Base: $22 to $28 an hour, based on specific compensable factors including, but not limited to education, work experience, and geographic market. Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits Medical, Dental, Vision Wellness Program Health Savings Account (HSA) with a company contribution Voluntary Benefits (Life, AD&D, Disability) 401(k) retirement plan with a 7.5% company contribution Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window Posting date: 10/13/2025 The application deadline for this job is: 11/13/2025 Your contact person: Brad Kerwin
    $22-28 hourly 22d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Greeley, CO?

The average customer care representative in Greeley, CO earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Greeley, CO

$35,000

What are the biggest employers of Customer Care Representatives in Greeley, CO?

The biggest employers of Customer Care Representatives in Greeley, CO are:
  1. Lineage Logistics
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