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Customer care representative jobs in Greenville, SC

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  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer care representative job in Greenville, SC

    The salary range for this role is $13.25 to $14.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate wein good faith believe we would pay for this role at the time of this posting. We may ultimately pay moreor less than the posted range, and the range may be modified inthe future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. Theamount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains inthe Company's sole discretion unless and until paid and may be modified atthe Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $13.3-14 hourly 2d ago
  • Customer Service Representative

    PRYM 4.1company rating

    Customer care representative job in Spartanburg, SC

    and History Prym's roots go back to 1530, when Wilhelm Prym worked as a goldsmith in Aachen. This makes Prym one of the oldest industrial companies in Germany and one of the most traditional in the world. Throughout its history, the company has reinvented itself time and again, ensuring its continued existence for centuries. Relocated from Aachen to Stolberg in the mid-17th century, Prym focused on the production of brass. As brass production increasingly lost importance, the company focused more on finished brass products and became a leader in the field of machine production of metal haberdashery. An important milestone was also the decisive further development of the press fastener by Hans F. Prym in 1903: He developed the s-spring which ensures, the press fastener can be closed and opened easily while at the same time the press fastener is securely closed. In many different colors and shapes, it has been produced in endless quantities since the beginning of the 20th century and still is, as Prym manufactures Millions of the practical daily helpers every day. As much as Prym has changed in almost 500 years, one constant remains: The company is majority-owned by the Prym family - and will remain so. Our internationally staffed management team reflects the Prym Group's setup into independently operating divisions and holding. The lean organizational structure allows the divisions to adapt to the needs of their markets, while the holding enables all parts of the group to unleash their full potential by foresighted planning, ensuring economic stability and modern talent management. Summary/Objective The Customer Service Representative will be responsible for order processing, data entry, customer support, debit memos, or credits in a timely manner. Receive necessary approval and verify correctness before posting to the appropriate Accounting GL lines. Essential Functions Answers telephone related to customer orders, inquiries regarding current orders, questions regarding the purchasing of product. Analyzes requests and provides information or ascertains who can best provide the information. Routes calls to the proper person. Resolve customer questions related to orders, takes orders as needed. Work with customer and finance department to resolve invoice shortages, disputes, claims. Enters orders received by fax / e-mail / telephone into SAP. Misc. clerical. Contacts customers to ascertain data omitted on orders. Processes requests for sales sheets, catalogs, etc. Responds to e-mail inquiries. Communicates with other departments including sales, purchasing, distribution regarding questions on orders. Processes the initial paperwork on returns to the company. Forwards information to the returns clerk. Other duties as assigned Required Education and Experience Associate's Degree in General Business, Accounting , or other related degree 2-4 years experience in proven work experience in Customer Service or a similar role. Must be proficient in MS Office products including Word, Excel and PowerPoint, SharePoint and Teams Strong interpersonal and communication skills, both written and verbal. Ability to maintain confidentiality and handle sensitive information with discretion. Detail-oriented with excellent organizational and multitasking abilities. Achiever mindset - self motivated, driven and passionate about sales and achieving quarterly and annual targets Ability to work collaboratively with cross-functional teams and stakeholders. Preferred Education and Experience Bachelor's Degree in General Business or Accounting 1-3 years work history with auditing and disputing charges/claims Experience in the warehouse/distribution industry Experience with big box retailers such as Wal-Mart or Michael's is a plus Supervisory Responsibility This position has no supervisory function Career Path Progression from this position Lead Customer Service Representative Business Analyst Customer Service Manager Travel This position does not require travel Work Environment or Working Conditions This job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting. Physical Demands Ability to lift 5 - 20 lbs periodically and 50lbs on occasion Ability to stand/walk for up to 8 hours Ability to sit for up to 8 hours Company Offerings Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet) 401k Discretionary contribution with Company Match Safe Harbor (401k Company Profit Sharing) Paid-time Off (available within first 6 months) Hybrid Work Schedule 11 Paid Company Holidays EEO Statement EOE/Vet/Disabled
    $26k-33k yearly est. 4d ago
  • Call Center Sales

    Dev 4.2company rating

    Customer care representative job in Simpsonville, SC

    Spectrum Job DescriptionOur agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.24 hour or $56,655 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). At A Glance: Full-time, entry and midlevel sales role focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses Call Center Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more Are you ready for your next big opportunity? Our Call Center Sales Representatives are consultative professionals who leverage a deep understanding of Spectrum's exceptional suite of products to win over new customers and ensure existing customers remain satisfied with their service. No matter your background, we'll help you develop the skills you need to grow with us, to increase brand and technological awareness, and to create the relationships that lead to a positive customer experience. What does Inside Sales do? Would you describe yourself as a “people person”? As a Spectrum Representative, use your way with words to provide outstanding support, creating positive customer experiences that generate sales and create long-lasting relationships. You'll learn how to easily field customer inquiries from a comfortable office call center, answering questions and promoting Spectrum's wide variety of products and services. Transition seamlessly between engaging conversations and operating billing and requisition programs. The Representative's purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that. It's all about learning and growing This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum's full line of products - and our competitors' products - in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you'll be expertly navigating the billing system, entering new contracts, using programs that streamline the customer signup process, and collecting commission bonuses for every customer agreement. With a deliberate path to success We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you'll need to grow into a successful associate and more. Our training program pairs you with a peer mentor who can show you how to use Spectrum's verified sales techniques on all kinds of calls and how to reach an agreement with all kinds of customers. Get in on the ground floor at a Fortune 100 company and see how far you can go. The benefits are clear On top of opportunities to earn and elevate your career, Spectrum offers benefits like child care reimbursement, education assistance, and other programs that help you and your family at all stages of life. We offer flexibility so you can achieve that important work/life balance. Most of our centers are bright open offices that feature space for relaxing and having fun when not on call. We want you to feel at home with us and comfortable surrounded by your Spectrum support system. What's required to get started? The minimum requirements for the Call Center Sales Representative are: Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Strong computer and consumer electronics skills Ability to use personal computer and appropriate software applications to include billing system and other role-related tools Excellent verbal and written communication skills Excellent organizational skills Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to perform job at workstation for prolonged periods of time Education High school diploma or equivalent Related Work Experience Call center sales experience, 2 years preferred Strong sales experience, 2 years preferred
    $56.7k-81k yearly 60d+ ago
  • Customer Support Agent

    Circuit Board Medics

    Customer care representative job in Greenville, SC

    Job Type: Full-Time, Hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Experience: Early Career, some office experience required Work Environment: Office Environment Moderate to High Call Volume Diverse Customer Needs Team Collaboration, escalations are rare Emphasis on Empathy ~ 100 Employees, one location Who We Are and What We Do Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts-all while contributing to a more sustainable future through remanufacturing. Guided by the vision " CARE. SERVE. RESTORE. ", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing. You can learn more about our products and who we are at: ************************** Job Description Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally. Responsibilities Responding to customer requests without using scripts Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests Handling texts/chats Responding to support emails Returning voicemails from customers Making outbound calls to update customers on order status Becoming knowledgeable in our repairs and services of appliance and automotive modules Participating in relevant ongoing training to better understand our markets and product offerings Skills Strong and professional interpersonal communication, both oral and written Ability to make empowered decisions to best serve the customer, escalations are rare Strong listening comprehension coupled with empathy Typing at 45 wpm or higher Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously Ability to learn new software quickly Qualities You Should Exhibit Strong sense of urgency Intrinsic motivation Lifelong learner Ownership Humility to ask clarifying questions, but confidence in your skills Receptive to feedback Faithful in the details Strong sense of community Efficient, but patient Benefits Health Insurance - eligible 1st of the month after hire Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance Paid time off - 2 weeks per year Paid holidays - 8 days per year Stable Hours - Monday - Friday, days 401(k) with company matching Parental time-off Adoption benefits Casual dress code Branded clothing allowance Free fruit Social outings What can you expect during the application process? Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU! Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer. Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date. **Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment. Need Help? If you need any help along the way, you can reach us at ********************************* ************************** linkedin.com/company/circuit-board-medics Powered by JazzHR v3qYaFDKmt
    $20 hourly Easy Apply 17d ago
  • Customer Care Specialist I - Greenville, South Carolina

    Tech-24 A Commercial Food Service Repair Company Inc. 3.4company rating

    Customer care representative job in Greenville, SC

    The Call Center/Customer Contact Specialist is an important position providing support, and direction to our Customers, Field Managers, and Technicians. This is a customer-focused, and fast-paced position that requires constant attention to detail, and exceptional customer service during each call. Qualified candidates for this position must be quality focused, and an effective team player. * LOCAL CANDIDATES ONLY* The Specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator as he or she will frequently deal with both internal and external customers. Duties: Answers incoming calls from customers and route to the correct parties Communicates pending service jobs to dispatchers for field technician assignments Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed Handles multiple calls at one time if needed Professionally interacts with both internal and external customers Learns and utilizes Call Center software, Microsoft Suite, and tools appropriately Understands and strives to meet or exceed Call Center metrics while providing excellent, consistent customer service Adheres to all company policies and procedures Requirements: High school Diploma or equivalent Minimum 1-2 years of recent Call Center experience Excellent verbal, and written communication as well as problem solving skills Proficient computer skills Excellent interpersonal skills and the ability to work well in a team setting Knowledge of customer service principles and practices Excellent data entry and typing skills Strong organizational skills and attention to detail Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $27k-32k yearly est. Auto-Apply 6d ago
  • Customer Care Professional Greenville, SC

    Msccn

    Customer care representative job in Greenville, SC

    Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. Overview of Job Responsibilities Tier 2 Customer Care Team Members are problem-solvers for our customers. You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support via phone, chat, SMS, email, or through monitoring social media networks. Essential Responsibilities Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience Acquire customer and issue-related information to input into the CRM database Ask probing questions and use critical thinking to determine the root cause of an issue After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue Work as a consultative partner to your customer, building rapport and providing direction Provide optimal customer experience by effectively resolving customer issues in a timely manner Clearly document the caller's inquiry, troubleshooting steps taken, and resolution Compose professionally written emails and responses for digital channels Professionally and effectively defuse difficult situations over the phone and other support channels Qualifications, Knowledge, and Skills Ability to travel to and from onsite location for work Strong customer service skills Analytical thinking and problem-solving skills Familiar with everyday computer tasks, internet navigation, and basic research Fundamental writing skills including basic spelling and grammar usage Ability to perform repetitive tasks and remain seated for long periods of time Some experience with an environment that includes interaction with customers (retail, call center, hospitality) Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Proficiency in Word, Excel, Teams, and Outlook Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/Google TV) and troubleshooting network connectivity issues What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting Pet Insurance, free legal services, employee discount programs, and more…. In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
    $27k-35k yearly est. 14d ago
  • Order Maintenance Representative

    Mcm Brands 4.5company rating

    Customer care representative job in Fletcher, NC

    Do you enjoy a fast-paced work environment with the opportunity to grow? Do you have the desire to learn about the promotional products industry in order to assist our customers? If you answered yes to any of these questions, keep reading! Our Order Maintenance Representatives are responsible for reviewing customer purchase orders for completeness and entering them into the order management system. This position involves making outbound calls to distributors to retrieve any information that may have been missed in the original order. The Order Maintenance Representatives are tasked with utilizing the information provided by the customer and coordinating with other departments such as Sales & Pricing to make important decisions surrounding pricing, ship methods, etc. in order to provide a positive MCM experience. Main Duties/Responsibilities: Entering new specialty account/category orders into the order management system Making outbound calls to inform specialty customers of what may be missing from the order and what is needed to proceed, discuss and establish order processes. Partnering with Supply Chain and overseas supplier in placing orders for import product Create & update documents such as; PCR'S (Product Change Requests) and sales agreements Execute special projects & communications as needed as it relates to specialty accounts/categories Qualifications: High School Diploma or equivalent required 1-3 years in a customer service environment preferred Previous experience with manufacturing & production a plus Familiarity in sales a plus Special Training or Competencies: Proficiency using a computer and associated software Strong verbal and written communication skills Experience using order management systems such as Oracle Ability to collaborate with various internal departments Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel Good problem solving and organization skills Proven ability to work well under pressure to meet order deadlines Excellent attention to detail Ability to multitask & focus on multiple issues at once Excellent customer service skills Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. MCM is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, MCM will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
    $35k-42k yearly est. Auto-Apply 27d ago
  • Commercial Retention Representative

    Vyve Broadband 3.8company rating

    Customer care representative job in Greenwood, SC

    Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following: Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers Communicate sales activities, reports, and results as requested by Management Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer Monitor and manage past due accounts Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services Frequent and regular communication with management team Manage and develop customers through Salesforce Sales Cloud Knowledge, Skills and Abilities Ability to work well in a team environment to meet profit center goals/quotas Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns Salesforce Sales Cloud experience a plus Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through Strong attention to detail Demonstrate the urgency to effectively resolve customer issues and/or close a sale Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services Qualifications: Education: High School degree or equivalent required. College degree strongly preferred Experience: Some sales or wireless experience necessary. Office experience preferred. Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
    $30k-37k yearly est. Auto-Apply 18d ago
  • Full Time Call Center Agent

    Procomm

    Customer care representative job in Seneca, SC

    Immediately hiring Full Time Call Center Agents at ProComm! Call Center Agents at ProComm provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour. Shifts Offered: Full Time - 40 hours per week, 10 hour shifts Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. ProComm is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!
    $15-18 hourly 22d ago
  • Bi-Lingual Customer Service Representative

    Toyota of Hollywood 4.3company rating

    Customer care representative job in Easley, SC

    Toyota of Easley is seeking an energetic, bi-lingual individual to join our unique and fast-paced Customer Service team. This is a great opportunity to start your automotive career and familiarize yourself with the entire dealership experience. At Toyota of Easley, we are more than just a dealership. We are a family-oriented team dedicated to creating a positive environment. Our culture is important to us. We believe in giving exceptional service to our valued customers. We are committed to providing the best guest experiences and establishing life-long relationships with our customers. WHAT WE OFFER Opportunity for internal promotion and career growth with the company Paid training provided. 5-day work week with no Sundays. Up to 3 weeks of paid vacation $25,000 company-paid life insurance policy. Employee purchase and service discounts. 401K Plan Options with company match. Full benefits include voluntary short and long-term disability, dental, health, and vision insurance options. RESPONSIBILITIES: Responsible for making outbound and follow-up calls to recent service department customers. Oversee customer relations databases for communication opportunities with customers. Educate yourself on the latest service & product offerings, including pricing. Schedule appointments over the phone with new and returning customers. Be available to respond to email inquiries in a professional, well-spoken manner. Prepared to interact with customers via phone calls and/or email daily. Direct customers to product information resources, including those available on the Internet. Must be able to communicate effectively with all departments. REQUIREMENTS: Must be fully bi-lingual in Spanish. Good verbal and written communication skills. Able to handle objections over the phone. Proficient with Microsoft Word, Excel, and Outlook preferred. Time management, prioritization skills, and the ability to multi-task are required. Self-motivated and goal-oriented. Must be willing to submit to a drug screen before employment. Must have a clean & valid driver's license. Must have a great attitude and want to work within a team. Toyota of Easley is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $25k-32k yearly est. Auto-Apply 11d ago
  • Recovery Specialist - Call Center Representative

    Shepherd Outsourcing

    Customer care representative job in Greenville, SC

    Collections Recovery Specialist Shepherd Outsourcing is a financial services company specializing in third party debt collections. Our team is built on reliability, integrity, and drive-we are proud of the high standards that define our success. We are looking for motivated, dependable, and goal-oriented individuals who take pride in their work and want to grow with a company that recognizes effort and consistency. If you value consistency, professionalism, and being part of a team that holds itself to high standards, this is the right environment for you. The start date for this position is January 12, 2026. Job Summary: As a Recovery Specialist, you will work with customers to resolve outstanding balances while maintaining professionalism and adhering to company standards. You will be expected to meet performance goals, maintain accurate account documentation, and contribute to the overall success of your team. This is an in-office, performance-driven role-effort, consistency, and attitude directly impact your success and earning potential. Job Responsibilities (including, but not limited to): · Make outbound and receive inbound calls to help customers resolve past-due accounts · Meet and exceed monthly performance and compliance goals · Maintain detailed and accurate account notes · Communicate clearly, confidently, and respectfully with customers · Support your team's goals and uphold a strong, professional work ethic · Follow all company policies and industry regulations · Perform other duties as assigned What We're Looking For: · Dependable: You show up consistently and can be counted on by your team · Driven: You take initiative and stay focused on achieving goals · Accountable: You own your performance and follow through on commitments · Collaborative: You contribute to a supportive, results-focused environment · Professional: You communicate clearly and handle every situation with respect and integrity What You Can Expect · Competitive base pay with monthly performance bonus · Comprehensive training and ongoing leadership support · Recognition for reliability, effort, and strong results · A professional environment that rewards consistency and teamwork Qualifications · High school diploma or equivalent- required · Previous collections or call center experience- preferred · Strong communication, negotiation, and listening skills · Ability to multitask and stay organized in a fast-paced environment · Proficient with computers and comfortable learning new systems Physical Requirements · Ability to sit for extended periods and use a computer and phone · Frequent communication in-person and over the phone · Ability to maintain focus and accuracy throughout the workday (Reasonable accommodations may be made for qualified individuals with disabilities) Equal Opportunity: Shepherd Outsourcing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local laws.. View all jobs at this company
    $24k-31k yearly est. 17d ago
  • Call Center Sales Representative

    Charter Spectrum

    Customer care representative job in Simpsonville, SC

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. For St. Ann & Greenville locations only Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Looking for a role where your talent for connecting with people can directly impact your success? As a Call Center Sales Representative at Spectrum, you will engage with customers over the phone, introducing them to our suite of internet, TV, and mobile services. Your persuasive skills help drive new customer acquisitions and expand existing accounts, fueling Spectrum's growth and delivering tangible results for our business. How You'll Make an Impact * Engage incoming callers with professionalism and introduce Spectrum's products and services to drive sales * Utilize proven selling strategies to meet and exceed sales targets through effective telephone communication * Identify upselling and cross-selling opportunities to maximize revenue with both new and existing customers * Collaborate with other departments to resolve customer issues and promote current marketing campaigns * Master Spectrum's order processing systems and become a subject matter expert on our offerings * Stay informed about competitors to position Spectrum's services effective Working Conditions * Normal office environment. Required Qualifications Education * High school diploma or equivalent. Experience * Demonstrated achievement in sales goals Skills * Communicate clearly and professionally with customers and colleagues * Demonstrate proficiency in computer and consumer electronics * Use personal computers and relevant software, including billing systems * Display strong verbal and written communication skills * Organize and prioritize tasks effectively * Show judgment and initiative in performing job duties * Understand cable communications products and services, including TV, internet and telephone Preferred Qualifications Experience * 2+ years of call center sales experience * Bilingual: Spanish #LI-DG5 SIB102 2025-66562 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
    $23k-31k yearly est. 21d ago
  • Bilingual English/Spanish Customer Sales/Service Representatives

    Vozzcom

    Customer care representative job in Mauldin, SC

    Vozzcom is the premier provider of field retention to the nation's top cable companies. We seek Customer Sales & Service Representatives in our Mauldin call center who are results-oriented and enjoy compensation based on an hourly rate PLUS commission PLUS bonuses . We train! If you're bilingual in English/Spanish, experienced in customer retention, enjoy promoting the advantages of cable and internet, and want your earning potential based on your hard work and enthusiasm, then Vozzcom wants you! Inbound and outbound qualified leads - no cold calling. The role of a Customer Sales & Service Representative includes: Calling the provided leads reselling cable services - (no cold calls ever!) Values customer feedback. Communicates knowledgeably. Maintains accuracy and consistency. Has a competitive nature to succeed. The Perfect Vozzcom bilingual English/Spanish Customer Sales & Service Rep: Is bilingual in English/Spanish. Enjoys speaking with people. Is detail oriented. Has excellent communication skills. Listens to customer needs. Values customer feedback Responds knowledgeably. Inspires others with their enthusiasm and optimism. Has a competitive nature to succeed. Vozzcom offers: A base hourly rate, plus commission. Potential bonus awards. Available overtime for those meeting performance goals. Paid training. Weekly Pay with Direct Deposit is available. Benefits: Matching 401(k) Dental Insurance Vision Insurance Life insurance Long & Short-Term Disability PTO, Sick, and Holiday Pay EOE Pay: Part-time $350 - $550 per week Experience level: No experience needed. Shift: 5 hour shift Day shift Expected hours: 20 - 25 per week. Weekly day range: Monday to Friday. Every other weekend. Work setting: Call center. In-person Office Language: English and Spanish Fluently (Required) If you are interested in joining the Vozzcom team, please call Stacy at ************
    $350-550 weekly 60d+ ago
  • Customer Service Representative

    Copart 4.8company rating

    Customer care representative job in Spartanburg, SC

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay: $18.00 - $20.29/ Hour. Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $18-20.3 hourly Auto-Apply 41d ago
  • Transitional Care Professional

    Your Health Organization

    Customer care representative job in Spartanburg, SC

    About We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care. Why Choose a Career at Your Health? Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees. Competitive Compensation Package with Bonus Opportunities Employer Matched 401K Free Visit & Prescriptive Services with HDHP Insurance Plan Employer Matched HSA Generous PTO Package Career Development & Growth Opportunities Vehicle Allowance What Are We Looking For? Your Health is currently looking for a Transitional Care Professional to join our growing urgent care family. The Transitional Care Professional position plays a crucial role in facilitating a smooth transition for patients from hospitals, rehabilitation centers and skilled nursing facilities to their homes by providing comprehensive care coordination and support. The Transitional Care Professional plays a vital role in enhancing the patient experience and reducing hospital readmissions. As a Transitional Care Professional, you will be responsible for patient engagement and guidance, transitional care coordination, appointment scheduling and coordination, and administrative and communication. A successful Transitional Care Professional will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions. Qualifications Must be a Certified Medical Assistant. Licensed nurse preferred. Certification or license must be in good standing with the appropriate board/issuer. A minimum of three (3) years clinical experience preferred. Demonstrated ability to supervise and direct professional and administrative personnel. Ability to read and communicate effectively. Strong written and verbal skills. Basic computer knowledge. Ability to manage and demonstrate effective leadership skills. Should demonstrate good interpersonal and communication skills under all conditions and circumstances. Ability to foster a cooperative work environment. Team player with ability to manage multiple responsibilities and demonstrate sound judgment. Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.
    $27k-35k yearly est. 33d ago
  • Customer Service

    Felker Day-KFC

    Customer care representative job in Spartanburg, SC

    Job Description About the job: As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You are a guest focused salesperson that is Friendly, outgoing, dependable, and trustworthy. You get along with others and play your role by being a team player. As a CSTM you listen generously and communicate what you need. You strive to bring your “A” game every day, and you treasure, respect, and promote the reputation of Felker Day, KFC, and/or Taco Bell. We offer the following: A commitment to promote from within Paid Training and ongoing continuous development Tuition reimbursement and scholarship opportunities A recognition culture that is both FUN and Competitive Competitive Pay w/ a clear path for raises and development. Flexible schedules Free meal each shift Eligibility to accrue paid vacation time. Medical benefits for qualifying employees Health and Wellness supplemental benefits resulting in higher net pay. 401K retirement plan with 100% match up to 3% of salary for qualified individuals KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The Role responsibilities will include: Interacting w/Guests, suggestive selling, cash handling, cleaning, and stocking. Preparation of food and beverages according to recipe standards Maintaining quality of product and adhering to all food safety standards Identify and communicate all safety and equipment concerns. Handle, store, and rotate all stock including cases up to 50lbs. Having a positive and helpful attitude towards guests, coworkers, and managers Requirements Must be at least 16 years of age. Accessibility to dependable and reliable transportation Reliable and On Time in proper uniform for all scheduled shifts Must have Sunday Availability Must be able count money quickly and accurately. Read training materials, listen to your trainer, and ask for what you need. Enthusiasm and willingness to learn. Team player Commitment to guest satisfaction Strong work ethic
    $25k-32k yearly est. 11d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer care representative job in Greenwood, SC

    The salary range for this role is $12.75 to $13.50 per hour/annually*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $12.8-13.5 hourly 2d ago
  • Customer Support Agent

    Circuit Board Medics

    Customer care representative job in Greenville, SC

    Job Type: Full-Time, Hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Experience: Early Career, some office experience required Work Environment: Office Environment Moderate to High Call Volume Diverse Customer Needs Team Collaboration, escalations are rare Emphasis on Empathy ~ 100 Employees, one location Who We Are and What We Do Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts-all while contributing to a more sustainable future through remanufacturing. Guided by the vision " CARE. SERVE. RESTORE. ", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing. You can learn more about our products and who we are at: ************************** Job Description Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally. Responsibilities Responding to customer requests without using scripts Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests Handling texts/chats Responding to support emails Returning voicemails from customers Making outbound calls to update customers on order status Becoming knowledgeable in our repairs and services of appliance and automotive modules Participating in relevant ongoing training to better understand our markets and product offerings Skills Strong and professional interpersonal communication, both oral and written Ability to make empowered decisions to best serve the customer, escalations are rare Strong listening comprehension coupled with empathy Typing at 45 wpm or higher Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously Ability to learn new software quickly Qualities You Should Exhibit Strong sense of urgency Intrinsic motivation Lifelong learner Ownership Humility to ask clarifying questions, but confidence in your skills Receptive to feedback Faithful in the details Strong sense of community Efficient, but patient Benefits Health Insurance - eligible 1st of the month after hire Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance Paid time off - 2 weeks per year Paid holidays - 8 days per year Stable Hours - Monday - Friday, days 401(k) with company matching Parental time-off Adoption benefits Casual dress code Branded clothing allowance Free fruit Social outings What can you expect during the application process? Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU! Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer. Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date. **Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment. Need Help? If you need any help along the way, you can reach us at [email protected] ************************** linkedin.com/company/circuit-board-medics
    $20 hourly Auto-Apply 60d+ ago
  • Customer Care Specialist I - Greenville, South Carolina

    Tech 24 3.4company rating

    Customer care representative job in Greenville, SC

    The Call Center/Customer Contact Specialist is an important position providing support, and direction to our Customers, Field Managers, and Technicians. This is a customer-focused, and fast-paced position that requires constant attention to detail, and exceptional customer service during each call. Qualified candidates for this position must be quality focused, and an effective team player. * LOCAL CANDIDATES ONLY* The Specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator as he or she will frequently deal with both internal and external customers. Duties: * Answers incoming calls from customers and route to the correct parties * Communicates pending service jobs to dispatchers for field technician assignments * Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed * Handles multiple calls at one time if needed * Professionally interacts with both internal and external customers * Learns and utilizes Call Center software, Microsoft Suite, and tools appropriately * Understands and strives to meet or exceed Call Center metrics while providing excellent, consistent customer service * Adheres to all company policies and procedures Requirements: * High school Diploma or equivalent * Minimum 1-2 years of recent Call Center experience * Excellent verbal, and written communication as well as problem solving skills * Proficient computer skills * Excellent interpersonal skills and the ability to work well in a team setting * Knowledge of customer service principles and practices * Excellent data entry and typing skills * Strong organizational skills and attention to detail Benefits Include (but not limited to): * Top pay for experience * Full benefit package including medical, vision, and dental insurance * Paid vacation, sick days and holidays * 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $27k-32k yearly est. 8d ago
  • Commercial Retention Representative

    Vyve Broadband 3.8company rating

    Customer care representative job in Greenwood, SC

    Job Description Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following: Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers Communicate sales activities, reports, and results as requested by Management Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer Monitor and manage past due accounts Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services Frequent and regular communication with management team Manage and develop customers through Salesforce Sales Cloud Knowledge, Skills and Abilities Ability to work well in a team environment to meet profit center goals/quotas Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns Salesforce Sales Cloud experience a plus Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through Strong attention to detail Demonstrate the urgency to effectively resolve customer issues and/or close a sale Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services Qualifications: Education: High School degree or equivalent required. College degree strongly preferred Experience: Some sales or wireless experience necessary. Office experience preferred. Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR hl EdXEuL5R
    $30k-37k yearly est. 19d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Greenville, SC?

The average customer care representative in Greenville, SC earns between $24,000 and $37,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Greenville, SC

$30,000
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