Customer Accounts Advisor
Customer care representative job in Greenville, SC
The salary range for this role is $13.25 to $14.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate wein good faith believe we would pay for this role at the time of this posting. We may ultimately pay moreor less than the posted range, and the range may be modified inthe future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. Theamount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains inthe Company's sole discretion unless and until paid and may be modified atthe Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Representative
Customer care representative job in Spartanburg, SC
and History
Prym's roots go back to 1530, when Wilhelm Prym worked as a goldsmith in Aachen. This makes Prym one of the oldest industrial companies in Germany and one of the most traditional in the world. Throughout its history, the company has reinvented itself time and again, ensuring its continued existence for centuries.
Relocated from Aachen to Stolberg in the mid-17th century, Prym focused on the production of brass. As brass production increasingly lost importance, the company focused more on finished brass products and became a leader in the field of machine production of metal haberdashery.
An important milestone was also the decisive further development of the press fastener by Hans F. Prym in 1903: He developed the s-spring which ensures, the press fastener can be closed and opened easily while at the same time the press fastener is securely closed. In many different colors and shapes, it has been produced in endless quantities since the beginning of the 20th century and still is, as Prym manufactures Millions of the practical daily helpers every day.
As much as Prym has changed in almost 500 years, one constant remains:
The company is majority-owned by the Prym family - and will remain so.
Our internationally staffed management team reflects the Prym Group's setup into independently operating divisions and holding.
The lean organizational structure allows the divisions to adapt to the needs of their markets, while the holding enables all parts of the group to unleash their full potential by foresighted planning, ensuring economic stability and modern talent management.
Summary/Objective
The Customer Service Representative will be responsible for order processing, data entry, customer support, debit memos, or credits in a timely manner. Receive necessary approval and verify correctness before posting to the appropriate Accounting GL lines.
Essential Functions
Answers telephone related to customer orders, inquiries regarding current orders, questions regarding the purchasing of product. Analyzes requests and provides information or ascertains who can best provide the information. Routes calls to the proper person. Resolve customer questions related to orders, takes orders as needed.
Work with customer and finance department to resolve invoice shortages, disputes, claims.
Enters orders received by fax / e-mail / telephone into SAP.
Misc. clerical. Contacts customers to ascertain data omitted on orders. Processes requests for sales sheets, catalogs, etc. Responds to e-mail inquiries. Communicates with other departments including sales, purchasing, distribution regarding questions on orders.
Processes the initial paperwork on returns to the company. Forwards information to the returns clerk.
Other duties as assigned
Required Education and Experience
Associate's Degree in General Business, Accounting , or other related degree
2-4 years experience in proven work experience in Customer Service or a similar role.
Must be proficient in MS Office products including Word, Excel and PowerPoint, SharePoint and Teams
Strong interpersonal and communication skills, both written and verbal.
Ability to maintain confidentiality and handle sensitive information with discretion.
Detail-oriented with excellent organizational and multitasking abilities.
Achiever mindset - self motivated, driven and passionate about sales and achieving quarterly and annual targets
Ability to work collaboratively with cross-functional teams and stakeholders.
Preferred Education and Experience
Bachelor's Degree in General Business or Accounting
1-3 years work history with auditing and disputing charges/claims
Experience in the warehouse/distribution industry
Experience with big box retailers such as Wal-Mart or Michael's is a plus
Supervisory Responsibility
This position has no supervisory function
Career Path Progression from this position
Lead Customer Service Representative
Business Analyst
Customer Service Manager
Travel
This position does not require travel
Work Environment or Working Conditions
This job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting.
Physical Demands
Ability to lift 5 - 20 lbs periodically and 50lbs on occasion
Ability to stand/walk for up to 8 hours
Ability to sit for up to 8 hours
Company Offerings
Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet)
401k Discretionary contribution with Company Match
Safe Harbor (401k Company Profit Sharing)
Paid-time Off (available within first 6 months)
Hybrid Work Schedule
11 Paid Company Holidays
EEO Statement
EOE/Vet/Disabled
Call Center Sales
Customer care representative job in Simpsonville, SC
Spectrum
Job DescriptionOur agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.24 hour or $56,655 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
At A Glance:
Full-time, entry and midlevel sales role focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential and additional commission bonuses
Call Center Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environment
Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more
Are you ready for your next big opportunity?
Our Call Center Sales Representatives are consultative professionals who leverage a deep understanding of Spectrum's exceptional suite of products to win over new customers and ensure existing customers remain satisfied with their service. No matter your background, we'll help you develop the skills you need to grow with us, to increase brand and technological awareness, and to create the relationships that lead to a positive customer experience.
What does Inside Sales do?
Would you describe yourself as a “people person”? As a Spectrum Representative, use your way with words to provide outstanding support, creating positive customer experiences that generate sales and create long-lasting relationships. You'll learn how to easily field customer inquiries from a comfortable office call center, answering questions and promoting Spectrum's wide variety of products and services. Transition seamlessly between engaging conversations and operating billing and requisition programs. The Representative's purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that.
It's all about learning and growing
This may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrum's full line of products - and our competitors' products - in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon you'll be expertly navigating the billing system, entering new contracts, using programs that streamline the customer signup process, and collecting commission bonuses for every customer agreement.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you'll need to grow into a successful associate and more. Our training program pairs you with a peer mentor who can show you how to use Spectrum's verified sales techniques on all kinds of calls and how to reach an agreement with all kinds of customers. Get in on the ground floor at a Fortune 100 company and see how far you can go.
The benefits are clear
On top of opportunities to earn and elevate your career, Spectrum offers benefits like child care reimbursement, education assistance, and other programs that help you and your family at all stages of life. We offer flexibility so you can achieve that important work/life balance. Most of our centers are bright open offices that feature space for relaxing and having fun when not on call. We want you to feel at home with us and comfortable surrounded by your Spectrum support system.
What's required to get started?
The minimum requirements for the Call Center Sales Representative are:
Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Strong computer and consumer electronics skills
Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
Excellent verbal and written communication skills
Excellent organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to perform job at workstation for prolonged periods of time
Education
High school diploma or equivalent
Related Work Experience
Call center sales experience, 2 years preferred
Strong sales experience, 2 years preferred
Customer Support Agent
Customer care representative job in Greenville, SC
Job Type: Full-Time, Hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Experience: Early Career, some office experience required Work Environment:
Office Environment
Moderate to High Call Volume
Diverse Customer Needs
Team Collaboration, escalations are rare
Emphasis on Empathy
~ 100 Employees, one location
Who We Are and What We Do
Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts-all while contributing to a more sustainable future through remanufacturing.
Guided by the vision "
CARE. SERVE. RESTORE.
", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing.
You can learn more about our products and who we are at: **************************
Job Description
Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.
Responsibilities
Responding to customer requests without using scripts
Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
Handling texts/chats
Responding to support emails
Returning voicemails from customers
Making outbound calls to update customers on order status
Becoming knowledgeable in our repairs and services of appliance and automotive modules
Participating in relevant ongoing training to better understand our markets and product offerings
Skills
Strong and professional interpersonal communication, both oral and written
Ability to make empowered decisions to best serve the customer, escalations are rare
Strong listening comprehension coupled with empathy
Typing at 45 wpm or higher
Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
Ability to learn new software quickly
Qualities You Should Exhibit
Strong sense of urgency
Intrinsic motivation
Lifelong learner
Ownership
Humility to ask clarifying questions, but confidence in your skills
Receptive to feedback
Faithful in the details
Strong sense of community
Efficient, but patient
Benefits
Health Insurance - eligible 1st of the month after hire
Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance
Paid time off - 2 weeks per year
Paid holidays - 8 days per year
Stable Hours - Monday - Friday, days
401(k) with company matching
Parental time-off
Adoption benefits
Casual dress code
Branded clothing allowance
Free fruit
Social outings
What can you expect during the application process?
Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU!
Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer.
Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date.
**Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment.
Need Help?
If you need any help along the way, you can reach us at *********************************
**************************
linkedin.com/company/circuit-board-medics
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Easy ApplyCustomer Care Specialist I - Greenville, South Carolina
Customer care representative job in Greenville, SC
The Call Center/Customer Contact Specialist is an important position providing support, and direction to our Customers, Field Managers, and Technicians. This is a customer-focused, and fast-paced position that requires constant attention to detail, and exceptional customer service during each call. Qualified candidates for this position must be quality focused, and an effective team player. * LOCAL CANDIDATES ONLY*
The Specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator as he or she will frequently deal with both internal and external customers.
Duties:
Answers incoming calls from customers and route to the correct parties
Communicates pending service jobs to dispatchers for field technician assignments
Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed
Handles multiple calls at one time if needed
Professionally interacts with both internal and external customers
Learns and utilizes Call Center software, Microsoft Suite, and tools appropriately
Understands and strives to meet or exceed Call Center metrics while providing excellent, consistent customer service
Adheres to all company policies and procedures
Requirements:
High school Diploma or equivalent
Minimum 1-2 years of recent Call Center experience
Excellent verbal, and written communication as well as problem solving skills
Proficient computer skills
Excellent interpersonal skills and the ability to work well in a team setting
Knowledge of customer service principles and practices
Excellent data entry and typing skills
Strong organizational skills and attention to detail
Benefits Include (but not limited to):
Top pay for experience
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays
401(k) retirement savings plan
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
Auto-ApplyCustomer Care Professional Greenville, SC
Customer care representative job in Greenville, SC
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.
Overview of Job Responsibilities
Tier 2 Customer Care Team Members are problem-solvers for our customers. You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support via phone, chat, SMS, email, or through monitoring social media networks.
Essential Responsibilities
Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience
Acquire customer and issue-related information to input into the CRM database
Ask probing questions and use critical thinking to determine the root cause of an issue
After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue
Work as a consultative partner to your customer, building rapport and providing direction
Provide optimal customer experience by effectively resolving customer issues in a timely manner
Clearly document the caller's inquiry, troubleshooting steps taken, and resolution
Compose professionally written emails and responses for digital channels
Professionally and effectively defuse difficult situations over the phone and other support channels
Qualifications, Knowledge, and Skills
Ability to travel to and from onsite location for work
Strong customer service skills
Analytical thinking and problem-solving skills
Familiar with everyday computer tasks, internet navigation, and basic research
Fundamental writing skills including basic spelling and grammar usage
Ability to perform repetitive tasks and remain seated for long periods of time
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Proficiency in Word, Excel, Teams, and Outlook
Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/Google TV) and troubleshooting network connectivity issues
What We Offer
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more….
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Order Maintenance Representative
Customer care representative job in Fletcher, NC
Do you enjoy a fast-paced work environment with the opportunity to grow? Do you have the desire to learn about the promotional products industry in order to assist our customers? If you answered yes to any of these questions, keep reading!
Our Order Maintenance Representatives are responsible for reviewing customer purchase orders for completeness and entering them into the order management system. This position involves making outbound calls to distributors to retrieve any information that may have been missed in the original order. The Order Maintenance Representatives are tasked with utilizing the information provided by the customer and coordinating with other departments such as Sales & Pricing to make important decisions surrounding pricing, ship methods, etc. in order to provide a positive MCM experience.
Main Duties/Responsibilities:
Entering new specialty account/category orders into the order management system
Making outbound calls to inform specialty customers of what may be missing from the order and what is needed to proceed, discuss and establish order processes. Partnering with Supply Chain and overseas supplier in placing orders for import product
Create & update documents such as; PCR'S (Product Change Requests) and sales agreements
Execute special projects & communications as needed as it relates to specialty accounts/categories
Qualifications:
High School Diploma or equivalent required
1-3 years in a customer service environment preferred
Previous experience with manufacturing & production a plus
Familiarity in sales a plus
Special Training or Competencies:
Proficiency using a computer and associated software
Strong verbal and written communication skills
Experience using order management systems such as Oracle
Ability to collaborate with various internal departments
Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
Good problem solving and organization skills
Proven ability to work well under pressure to meet order deadlines
Excellent attention to detail
Ability to multitask & focus on multiple issues at once
Excellent customer service skills
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.
MCM is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, MCM will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Auto-ApplyCommercial Retention Representative
Customer care representative job in Greenwood, SC
Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following:
Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring
Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates
Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers
Communicate sales activities, reports, and results as requested by Management
Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
Monitor and manage past due accounts
Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services
Frequent and regular communication with management team
Manage and develop customers through Salesforce Sales Cloud
Knowledge, Skills and Abilities
Ability to work well in a team environment to meet profit center goals/quotas
Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns
Salesforce Sales Cloud experience a plus
Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through
Strong attention to detail
Demonstrate the urgency to effectively resolve customer issues and/or close a sale
Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services
Qualifications:
Education: High School degree or equivalent required. College degree strongly preferred
Experience: Some sales or wireless experience necessary. Office experience preferred.
Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
Auto-ApplyFull Time Call Center Agent
Customer care representative job in Seneca, SC
Immediately hiring Full Time Call Center Agents at ProComm!
Call Center Agents at ProComm provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.
Customer service experience is a plus, but not required.
This is an in office position.
Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.
To be successful in this role, you must have:
A welcoming voice with an upbeat tone
Strong command of the English language with good spelling and grammar
Computer skills in a Windows based environment
Good attendance
The ability to type 35 words per minute or more
Our benefits for Full Time Employees include:
Employee Stock Ownership
Full Medical, Dental, and Vision Benefits
Paid Vacation
Traditional 401K with company matching
Free Life Insurance policy
Legal Assistance
Compensation: $18 / Hour with perfect attendance.
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour.
Shifts Offered:
Full Time - 40 hours per week, 10 hour shifts
Must be available to work a weekend day (Sat or Sun each week)
Training will last approximately one week. On your second week, you will move to your new set schedule.
ProComm is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - Apply Today!
Bi-Lingual Customer Service Representative
Customer care representative job in Easley, SC
Toyota of Easley is seeking an energetic, bi-lingual individual to join our unique and fast-paced Customer Service team. This is a great opportunity to start your automotive career and familiarize yourself with the entire dealership experience.
At Toyota of Easley, we are more than just a dealership. We are a family-oriented team dedicated to creating a positive environment. Our culture is important to us. We believe in giving exceptional service to our valued customers. We are committed to providing the best guest experiences and establishing life-long relationships with our customers.
WHAT WE OFFER
Opportunity for internal promotion and career growth with the company
Paid training provided.
5-day work week with no Sundays.
Up to 3 weeks of paid vacation
$25,000 company-paid life insurance policy.
Employee purchase and service discounts.
401K Plan Options with company match.
Full benefits include voluntary short and long-term disability, dental, health, and vision insurance options.
RESPONSIBILITIES:
Responsible for making outbound and follow-up calls to recent service department customers.
Oversee customer relations databases for communication opportunities with customers.
Educate yourself on the latest service & product offerings, including pricing.
Schedule appointments over the phone with new and returning customers.
Be available to respond to email inquiries in a professional, well-spoken manner.
Prepared to interact with customers via phone calls and/or email daily.
Direct customers to product information resources, including those available on the Internet.
Must be able to communicate effectively with all departments.
REQUIREMENTS:
Must be fully bi-lingual in Spanish.
Good verbal and written communication skills.
Able to handle objections over the phone.
Proficient with Microsoft Word, Excel, and Outlook preferred.
Time management, prioritization skills, and the ability to multi-task are required.
Self-motivated and goal-oriented.
Must be willing to submit to a drug screen before employment.
Must have a clean & valid driver's license.
Must have a great attitude and want to work within a team.
Toyota of Easley is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyRecovery Specialist - Call Center Representative
Customer care representative job in Greenville, SC
Collections Recovery Specialist
Shepherd Outsourcing is a financial services company specializing in third party debt collections. Our team is built on reliability, integrity, and drive-we are proud of the high standards that define our success.
We are looking for motivated, dependable, and goal-oriented individuals who take pride in their work and want to grow with a company that recognizes effort and consistency.
If you value consistency, professionalism, and being part of a team that holds itself to high standards, this is the right environment for you.
The start date for this position is January 12, 2026.
Job Summary:
As a Recovery Specialist, you will work with customers to resolve outstanding balances while maintaining professionalism and adhering to company standards. You will be expected to meet performance goals, maintain accurate account documentation, and contribute to the overall success of your team.
This is an in-office, performance-driven role-effort, consistency, and attitude directly impact your success and earning potential.
Job Responsibilities (including, but not limited to):
· Make outbound and receive inbound calls to help customers resolve past-due accounts
· Meet and exceed monthly performance and compliance goals
· Maintain detailed and accurate account notes
· Communicate clearly, confidently, and respectfully with customers
· Support your team's goals and uphold a strong, professional work ethic
· Follow all company policies and industry regulations
· Perform other duties as assigned
What We're Looking For:
· Dependable: You show up consistently and can be counted on by your team
· Driven: You take initiative and stay focused on achieving goals
· Accountable: You own your performance and follow through on commitments
· Collaborative: You contribute to a supportive, results-focused environment
· Professional: You communicate clearly and handle every situation with respect and integrity
What You Can Expect
· Competitive base pay with monthly performance bonus
· Comprehensive training and ongoing leadership support
· Recognition for reliability, effort, and strong results
· A professional environment that rewards consistency and teamwork
Qualifications
· High school diploma or equivalent- required
· Previous collections or call center experience- preferred
· Strong communication, negotiation, and listening skills
· Ability to multitask and stay organized in a fast-paced environment
· Proficient with computers and comfortable learning new systems
Physical Requirements
· Ability to sit for extended periods and use a computer and phone
· Frequent communication in-person and over the phone
· Ability to maintain focus and accuracy throughout the workday
(Reasonable accommodations may be made for qualified individuals with disabilities)
Equal Opportunity: Shepherd Outsourcing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local laws..
View all jobs at this company
Call Center Sales Representative
Customer care representative job in Simpsonville, SC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. For St. Ann & Greenville locations only Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Looking for a role where your talent for connecting with people can directly impact your success? As a Call Center Sales Representative at Spectrum, you will engage with customers over the phone, introducing them to our suite of internet, TV, and mobile services. Your persuasive skills help drive new customer acquisitions and expand existing accounts, fueling Spectrum's growth and delivering tangible results for our business.
How You'll Make an Impact
* Engage incoming callers with professionalism and introduce Spectrum's products and services to drive sales
* Utilize proven selling strategies to meet and exceed sales targets through effective telephone communication
* Identify upselling and cross-selling opportunities to maximize revenue with both new and existing customers
* Collaborate with other departments to resolve customer issues and promote current marketing campaigns
* Master Spectrum's order processing systems and become a subject matter expert on our offerings
* Stay informed about competitors to position Spectrum's services effective
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent.
Experience
* Demonstrated achievement in sales goals
Skills
* Communicate clearly and professionally with customers and colleagues
* Demonstrate proficiency in computer and consumer electronics
* Use personal computers and relevant software, including billing systems
* Display strong verbal and written communication skills
* Organize and prioritize tasks effectively
* Show judgment and initiative in performing job duties
* Understand cable communications products and services, including TV, internet and telephone
Preferred Qualifications
Experience
* 2+ years of call center sales experience
* Bilingual: Spanish
#LI-DG5
SIB102 2025-66562 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Bilingual English/Spanish Customer Sales/Service Representatives
Customer care representative job in Mauldin, SC
Vozzcom is the premier provider of field retention to the nation's top cable companies.
We seek Customer Sales & Service Representatives
in our Mauldin call center who are results-oriented and enjoy compensation based on an
hourly rate
PLUS
commission
PLUS
bonuses
. We train!
If you're bilingual in English/Spanish, experienced in customer retention, enjoy promoting the advantages of cable and internet, and want your earning potential based on your hard work and enthusiasm, then Vozzcom wants you!
Inbound and outbound qualified leads - no cold calling.
The role of a Customer Sales & Service Representative includes:
Calling the provided leads reselling cable services - (no cold calls ever!)
Values customer feedback.
Communicates
knowledgeably.
Maintains accuracy and consistency.
Has a competitive nature to succeed.
The Perfect Vozzcom bilingual English/Spanish Customer Sales & Service Rep:
Is bilingual in English/Spanish.
Enjoys speaking with people.
Is detail oriented.
Has excellent communication skills.
Listens to customer needs.
Values customer feedback
Responds knowledgeably.
Inspires others with their enthusiasm and optimism.
Has a competitive nature to succeed.
Vozzcom offers:
A base hourly rate, plus commission.
Potential bonus awards.
Available overtime for those meeting performance goals.
Paid training.
Weekly Pay with Direct Deposit is available.
Benefits:
Matching 401(k)
Dental Insurance
Vision Insurance
Life insurance
Long & Short-Term Disability
PTO, Sick, and Holiday Pay
EOE
Pay: Part-time $350 - $550 per week
Experience level:
No experience needed.
Shift:
5 hour shift
Day shift
Expected hours: 20 - 25 per week.
Weekly day range:
Monday to Friday.
Every other weekend.
Work setting:
Call center.
In-person
Office
Language:
English and Spanish Fluently (Required)
If you are interested in joining the Vozzcom team, please call Stacy at ************
Customer Service Representative
Customer care representative job in Spartanburg, SC
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay: $18.00 - $20.29/ Hour.
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Auto-ApplyTransitional Care Professional
Customer care representative job in Spartanburg, SC
About
We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.
Why Choose a Career at Your Health?
Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.
Competitive Compensation Package with Bonus Opportunities
Employer Matched 401K
Free Visit & Prescriptive Services with HDHP Insurance Plan
Employer Matched HSA
Generous PTO Package
Career Development & Growth Opportunities
Vehicle Allowance
What Are We Looking For?
Your Health is currently looking for a Transitional Care Professional to join our growing urgent care family. The Transitional Care Professional position plays a crucial role in facilitating a smooth transition for patients from hospitals, rehabilitation centers and skilled nursing facilities to their homes by providing comprehensive care coordination and support. The Transitional Care Professional plays a vital role in enhancing the patient experience and reducing hospital readmissions. As a Transitional Care Professional, you will be responsible for patient engagement and guidance, transitional care coordination, appointment scheduling and coordination, and administrative and communication. A successful Transitional Care Professional will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
Qualifications
Must be a Certified Medical Assistant. Licensed nurse preferred. Certification or license must be in good standing with the appropriate board/issuer.
A minimum of three (3) years clinical experience preferred.
Demonstrated ability to supervise and direct professional and administrative personnel.
Ability to read and communicate effectively.
Strong written and verbal skills.
Basic computer knowledge.
Ability to manage and demonstrate effective leadership skills.
Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
Ability to foster a cooperative work environment.
Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.
Customer Service
Customer care representative job in Spartanburg, SC
Job Description
About the job:
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You are a guest focused salesperson that is Friendly, outgoing, dependable, and trustworthy. You get along with others and play your role by being a team player. As a CSTM you listen generously and communicate what you need. You strive to bring your “A” game every day, and you treasure, respect, and promote the reputation of Felker Day, KFC, and/or Taco Bell.
We offer the following:
A commitment to promote from within
Paid Training and ongoing continuous development
Tuition reimbursement and scholarship opportunities
A recognition culture that is both FUN and Competitive
Competitive Pay w/ a clear path for raises and development.
Flexible schedules
Free meal each shift
Eligibility to accrue paid vacation time.
Medical benefits for qualifying employees
Health and Wellness supplemental benefits resulting in higher net pay.
401K retirement plan with 100% match up to 3% of salary for qualified individuals
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The Role responsibilities will include:
Interacting w/Guests, suggestive selling, cash handling, cleaning, and stocking.
Preparation of food and beverages according to recipe standards
Maintaining quality of product and adhering to all food safety standards
Identify and communicate all safety and equipment concerns.
Handle, store, and rotate all stock including cases up to 50lbs.
Having a positive and helpful attitude towards guests, coworkers, and managers
Requirements
Must be at least 16 years of age.
Accessibility to dependable and reliable transportation
Reliable and On Time in proper uniform for all scheduled shifts
Must have Sunday Availability
Must be able count money quickly and accurately.
Read training materials, listen to your trainer, and ask for what you need.
Enthusiasm and willingness to learn.
Team player
Commitment to guest satisfaction
Strong work ethic
Customer Accounts Advisor
Customer care representative job in Greenwood, SC
The salary range for this role is $12.75 to $13.50 per hour/annually*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Support Agent
Customer care representative job in Greenville, SC
Job Type: Full-Time, Hourly Minimum Starting Pay: $20/hour Working Hours: Monday - Friday, 8 AM - 5 PM Experience: Early Career, some office experience required Work Environment:
Office Environment
Moderate to High Call Volume
Diverse Customer Needs
Team Collaboration, escalations are rare
Emphasis on Empathy
~ 100 Employees, one location
Who We Are and What We Do
Circuit Board Medics (CBM) was founded in 2010, and since then has built a stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts-all while contributing to a more sustainable future through remanufacturing.
Guided by the vision "
CARE. SERVE. RESTORE.
", we are dedicated to restoring normalcy to our customers' lives when their electronics fail. This mission is driven by a team that genuinely cares, upholding the core values of People, Excellence, and Ownership in everything we do. Often this means going beyond the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of excellence in workmanship and true customer care, Circuit Board Medics has earned a five-star reputation in the world of automotive and appliance circuit board remanufacturing.
You can learn more about our products and who we are at: **************************
Job Description
Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.
Responsibilities
Responding to customer requests without using scripts
Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
Handling texts/chats
Responding to support emails
Returning voicemails from customers
Making outbound calls to update customers on order status
Becoming knowledgeable in our repairs and services of appliance and automotive modules
Participating in relevant ongoing training to better understand our markets and product offerings
Skills
Strong and professional interpersonal communication, both oral and written
Ability to make empowered decisions to best serve the customer, escalations are rare
Strong listening comprehension coupled with empathy
Typing at 45 wpm or higher
Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
Ability to learn new software quickly
Qualities You Should Exhibit
Strong sense of urgency
Intrinsic motivation
Lifelong learner
Ownership
Humility to ask clarifying questions, but confidence in your skills
Receptive to feedback
Faithful in the details
Strong sense of community
Efficient, but patient
Benefits
Health Insurance - eligible 1st of the month after hire
Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance
Paid time off - 2 weeks per year
Paid holidays - 8 days per year
Stable Hours - Monday - Friday, days
401(k) with company matching
Parental time-off
Adoption benefits
Casual dress code
Branded clothing allowance
Free fruit
Social outings
What can you expect during the application process?
Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU!
Complete two assessments emailed to you with “Circuit Board Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer.
Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date.
**Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment.
Need Help?
If you need any help along the way, you can reach us at [email protected]
**************************
linkedin.com/company/circuit-board-medics
Auto-ApplyCustomer Care Specialist I - Greenville, South Carolina
Customer care representative job in Greenville, SC
The Call Center/Customer Contact Specialist is an important position providing support, and direction to our Customers, Field Managers, and Technicians. This is a customer-focused, and fast-paced position that requires constant attention to detail, and exceptional customer service during each call. Qualified candidates for this position must be quality focused, and an effective team player. * LOCAL CANDIDATES ONLY*
The Specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator as he or she will frequently deal with both internal and external customers.
Duties:
* Answers incoming calls from customers and route to the correct parties
* Communicates pending service jobs to dispatchers for field technician assignments
* Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed
* Handles multiple calls at one time if needed
* Professionally interacts with both internal and external customers
* Learns and utilizes Call Center software, Microsoft Suite, and tools appropriately
* Understands and strives to meet or exceed Call Center metrics while providing excellent, consistent customer service
* Adheres to all company policies and procedures
Requirements:
* High school Diploma or equivalent
* Minimum 1-2 years of recent Call Center experience
* Excellent verbal, and written communication as well as problem solving skills
* Proficient computer skills
* Excellent interpersonal skills and the ability to work well in a team setting
* Knowledge of customer service principles and practices
* Excellent data entry and typing skills
* Strong organizational skills and attention to detail
Benefits Include (but not limited to):
* Top pay for experience
* Full benefit package including medical, vision, and dental insurance
* Paid vacation, sick days and holidays
* 401(k) retirement savings plan
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
Commercial Retention Representative
Customer care representative job in Greenwood, SC
Job Description
Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers whose contracts are expiring. These will be prioritized based on maximum ROI. It includes customer visits and out-bound calls to complete signed renewals. This position reports directly to the Regional Sales Director. Duties and responsibilities include the following:
Handle and identify Business Solutions opportunities for customer's that are not on contract and have contracts that will be expiring
Assist with customer care for Business customers to include account maintenance, account renewals, review contract status and updates
Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers
Communicate sales activities, reports, and results as requested by Management
Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
Monitor and manage past due accounts
Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services
Frequent and regular communication with management team
Manage and develop customers through Salesforce Sales Cloud
Knowledge, Skills and Abilities
Ability to work well in a team environment to meet profit center goals/quotas
Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns
Salesforce Sales Cloud experience a plus
Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through
Strong attention to detail
Demonstrate the urgency to effectively resolve customer issues and/or close a sale
Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services
Qualifications:
Education: High School degree or equivalent required. College degree strongly preferred
Experience: Some sales or wireless experience necessary. Office experience preferred.
Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
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