Customer care representative jobs in Greenwood, IN

PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Indianapolis, IN area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. Territories Northern part of IN (South Bend, IN area) PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities • Manage a portfolio of accounts with a special focus on building shipper relationships. • Leverage PITT OHIO service offerings to create a deeper relationship with existing customers. • Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers. • Secure accurate supply chain maps to support our consultative sales approach. • Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base. • Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools. • Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base. • Support PITT OHIO Operations and Administration in reducing cost with your customer base • Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments • Support all Company goals and policies • Able to react to change productively and handle other essential tasks as assigned Other Duties • Interface with Operations, Pricing, Claims, Collections and other internal departments • Able to react to change in response to changes in the Company's go-to-market strategy. • Proficiently use PITT OHIO Sales applications. • Participate in “Huddles” (collaborative sales meetings) to grow business. • Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications • Minimum 3-5 years sales experience • Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers • Must possess excellent interpersonal, verbal and written communication skills • Experienced in Microsoft Office programs and the Internet • Skillful typing • Valid Drivers License and clean driving record required • Problem solving, negotiation, and time management skills are essential Working Conditions • Travel is required; must be able to energetically travel by car, plane or public transportation • Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees. Why This Role Matters: The Customer Service Coordinator is responsible for answering inbound telephone inquiries and responding in a professional manner to customers and agents regarding annuities and investment. This role provides a high level of customer service that meets our service level agreements while educating the customer accurately on our products, procedures and regulations. This position must be customer focused: adapting to different customer styles, making sure that each caller's needs are fully understood and taking the appropriate action to meet and exceed the customer's expectations. How You'll Contribute: * Accurately providing information to all incoming inquiries regarding annuities, investments, tax implications, product information, procedures, and regulations * Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries * Partners with our external business partners, when required, to resolve customer inquiries * Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken. * Meeting measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals * Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations. * Efficiently utilizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager * Take ownership of customer issues by following requests through to completion and notifying appropriate personnel if problems exist. * Display a positive attitude while adapting and being receptive to change * Take initiative in developing skills by asking questions; investigating error sources to avoid future mistakes; making the best use of time between calls * Excel in a culture that involves ongoing coaching and feedback from a variety of sources, to ensure the customer's needs are satisfied * Ability to work well in a team environment, strong sense of professionalism and reliability * Display actions that align with the Vision, Mission, and Values What We're Looking For: * Requires excellent written and verbal communication skills * Strong commitment to customer service and quality required * 3 or more years of customer service experience preferred * Customer service experience in Financial Services and/or insurance preferred * Candidate must be detail oriented with strong organization and prioritization skills * Proven decision-making skills and ability to multi-task required * Effective analytical, problem-solving, and mathematical skills * BA/BS degree preferred, or equivalent experience required Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Details Greenwood, IN 8:00AM - 5:00PM - Monday - FridayDescription /Summary: This position's key focus is to help grow KYB sales by becoming our customer's best supplier, supporting the sales team and helping consumers with KYB product support. A Customer Support Rep. has three (3) main roles: Customer Support, Salesperson Support and Consumer Products Support. This position coordinates and processes all sales transactions in a timely, efficient & accurate manner; improves overall customer satisfaction by addressing their needs and insuring all interactions are handled professionally and timely; communicates with the sales team to address and help solve issues that arise. An understanding of all transactions relating to customer order processing, returns and credit processing is essential. Essential Duties / Responsibilities: • Respond to customer and sales force needs for support, orders, products and claims; • Address consumer inquiries regarding product and warranty information; • Enter incoming orders; • Research claims, issue Return Goods Authorization's, credits, and debits as necessary; • Work with Operations staff to meet customer order requirements; • Work with Marketing and Sales departments on customer promotions; • Attain and adhere to all Customer Support Group training, procedures and standards; • Review and analyze customer data and provide input to Management & Sales on findings; • Other duties assigned by immediate Supervisor or Manager on an as needed basis. Qualifications JOB DESCRIPTION Purpose of Position/Summary: This position's key focus is to help grow KYB sales by becoming our customer's best supplier, supporting the sales team and helping consumers with KYB product support. A Customer Support Rep. has three (3) main roles: Customer Support, Salesperson Support and Consumer Products Support. This position coordinates and processes all sales transactions in a timely, efficient & accurate manner; improves overall customer satisfaction by addressing their needs and insuring all interactions are handled professionally and timely; communicates with the sales team to address and help solve issues that arise. An understanding of all transactions relating to customer order processing, returns and credit processing is essential. Essential Duties / Responsibilities: Respond to customer and sales force needs for support, orders, products and claims; Address consumer inquiries regarding product and warranty information; Enter incoming orders; Research claims, issue Return Goods Authorization's, credits, and debits as necessary; Work with Operations staff to meet customer order requirements; Work with Marketing and Sales departments on customer promotions; Attain and adhere to all Customer Support Group training, procedures and standards; Review and analyze customer data and provide input to Management & Sales on findings; Other duties assigned by immediate Supervisor or Manager on an as needed basis. Job Requirements: Bachelor of Science or Arts degree in Business or related field from an accredited institution preferred. 4-6 years of relevant experience may be substituted for a college degree. Excellent communication, both written and verbal, skills required. This position requires proficient computer abilities including, but not limited to, Microsoft Office products. Experience with AS400, EDI and / or Customer Support is preferred. This position requires the ability to be adaptive, people-oriented, detail oriented, customer focused, enthusiastic, assertive, multi-task, and perform with integrity. This is a fulltime position. Work schedule will vary through weekdays between the hours of 7:00am - 6:30pm with various shifts intermixed. Ability to work additional hours as needed. Supervisory Responsibilities/Direct Reports: This position does not have any subordinate associates reporting to it. Difficulty of Work: Must have the ability to identify the root cause of a problem quickly and accurately. Must have the ability to use the work instructions provided and rely on your fellow teammates to find a solution to all issues. Must have the ability to maintain documentation of all tasks and issues handled in a manner which the information can be retrieved immediately upon request. Must have the ability to continuously adhere to company policies and procedures when handling any assignment, while using their best judgment to ensure every issue is resolved in a timely manner. Work schedule is subject to adjustment to compensate for extra workload or coverage. Responsibility: A weekly report is to be submitted with details of the daily activities throughout the week. This includes, but is not limited to, the amount of orders or credits processed, phone activity, special requests from the sales force or other KYB personnel, shipping issues, office issues, systems issues, self-improvement or newly acquired knowledge, suggestions for the improvement of KYB policies, team development and procedures, questions or concerns about procedures, and any needs or request of supplies and / or self-improvement. A separate monthly error report is to be submitted based upon the work completed through the month. All work instructions are provided to the individual and are expected to be utilized as needed. All company policies are provided and any questions about procedures, policies and regulations should be directed toward the materials provided, a knowledgeable KYB team member, supervisor or manager. This information is also to be documented in the individual's weekly report. Decisions are to be confidently made using all of the individual's resources and assignments are to be accomplished in an efficient and timely manner. Any decision made or actions taken that is out of the normal procedures in place or against company policy are to be pre-approved by a supervisor or manager. Personal Work Relationships: It is expected that this position will work professionally with fellow co-workers to help resolve issues and questions from our customers, sales force, consumers, vendors and global KYB team members. The nature of the work could involve such items as giving and receiving information; maintain coordination; conflict resolution; cooperative problem-solving; explanation of policy to provide service; confidentiality; etc. Physical Effort: Physical requirements include, but are not limited to, sitting for an extended amount of time, constant visual, auditory and vocal stimulation, prolonged periods of typing, the ability to lift 10 to 25 pounds on occasion and ability to walk the length of the Distribution Center to find information, if necessary, with or without reasonable accommodations. Working Conditions: Normal work conditions consist of wearing office casual work attire, maintaining a professional work demeanor and wearing the proper safety apparel when entering the Distribution Center.

GENERAL PURPOSE OF JOB: The Customer Support Representative (CSR) provides service, solutions and maintains strong business relationships with customers at multiple sites within the Americas region. The CSR assists site personnel with sustaining requirements for existing customers while supporting sales efforts in establishing new customers. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Primary customer contact for all service issues, including order status, pricing, shipping, quality, complaints and surveys, etc. Acts as liaison when appropriate and supports multiple sites in the Americas. 2. Proactively manages issues and updates customers and management to provide winning outcomes for the customer and SCS. 3. Identifies and communicates key account issues and new opportunities to the Territory Sales Manager. 4. Establishes and builds strong customer relationships in the interest of long-term sales growth and forecasting accuracy. 5. Assists Site Manager and Sales Managers to adjust production schedules to meet customer and SCS requirements. 6. Acts as liaison between customer and SCS for communicating requirements, order confirmation and follow up. 7. Coordinate and participate in customer visits assisting territory and site managers. 8. Identifies, recommends and initiates process improvements that benefit the customer and SCS. 9. Participates and leads process improvement activities to support continuous improvement efforts for SCS. 10. Maintains and accurately reports performance metrics and customer interactions in CRM and other SCS business software systems. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES: · Adheres to plant and corporate safety, conduct and employment policies. · Maintains a neat and orderly work area. · May assist in other areas or perform other duties as business needs fluctuate. EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE: Bachelor's degree from four-year college or university is preferred with three (3) or more years of customer service-related experience and/or training; or Associates degree with six (6) or more years of related customer service experience; or 10 or more years of related customer service experience. BASIC SKILLS: · Exceptional communication, strong organizational and interpersonal skills. · Courteous, fast response with positive attitude. · Customer-focused with sales and negotiation skills. · Excellent time management and ability to manage multiple complex issues. · Strong information gathering with focus on gaining customer and market information. · Able to speak, read and write in the English language. · Able to perform simple math. · Proficiency with Microsoft Excel and Word software. · Self-motivated and able to work with little or no direct supervision. · Willing and able to travel when appropriate, up to 10% of available time.

North America's Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, service, and employees in the world, we will continue to be America's choice when it comes to selecting a Lawn Care Professional. Come to work with your passionate enthusiastic attitude, and you'll experience the thrill of being a part of a winning team and you'll be rewarded with many opportunities for personal growth! As we continue to grow, we are looking for our next great Marketing Representative to join our successful team. As a sales and marketing professional, you will be working on a team to generate leads for our sales staff by offering home owners the opportunity to obtain a free no- obligation service quote and lawn care advice. No selling is required, but this is a great opportunity for those looking in the field of sales or business. Great Opportunity for Students! As an associate Weed Man will enjoy: Ability to work independently as part of a team Competitive Salary and Bonus Program Varying Benefit Packages Industry and Company Training Advancement Opportunities

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST) After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Sales Ops/Billing Customer Liaison Job Description How You'll Add Value The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests. What You'll Do * Ensures effective communication between client and Azenta teams. * Provides support for non-operational client change requests. * Initiates post-win contract/purchase order change requests to notify and trigger client action. * Coordinates post-win activities which fall outside of project management or sales functions. * Supports internal billing inquiries and liaises with client contacts and internal teams to resolve. * Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams. * Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams. * Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery. * Pulls billing data to address client inquires and/or connects with billing teams to provide requested data. * Ensures client responses are completed in a timely manner and according to department quality standards. * Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers. What You Will Bring * Bachelor's Degree * 3+ years' experience in finance, billing, and/or sales operations role * Customer support experience required * Preferred experience with SFDC (Salesforce.com) or similar solution * Excellent analytical and organizational skills * Excellent verbal, written, and presentation skills * Attention to detail, accuracy, and proactive relevance to company interests Your Working Conditions * Office setting * Employee may occasionally work in an area with potentially infectious materials. * Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated. EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $50,000.00 - $62,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Our Customer Support Representative will help us live up to our service and support goals. The ideal candidate will be someone who will excel working in our fast-paced company, where the velocity from the time of order, design, manufacture, and ship is very high. It is also an environment where everyone makes a difference. RESPONSIBILITIES: This position provides service in a high performance, customer focused environment. This position requires a high level of accuracy and detail orientation. A successful Representative will have a positive attitude, thrive in a team environment and have the ability to handle a high volume of activity. Provide highly responsive service and support to our customers and agents in a courteous, professional, and efficient manner. Manage and prioritize customer needs and requests; answer questions and solve customer problems promptly and effectively. Administrative duties regarding transactional processes including order entry, quotes and other inquiries. Manage customer issues and problems to ensure inquiries are directed to the appropriate internal areas and issues are resolved in a timely manner and with accurate information. Coordinate with internal groups to exceed service level expectations and provide continuing visibility of commitments to the customer. Resolve matters pertaining to order entry, administration, completion and build strong relationships that promote trust and confidence with the customer and internal departments. Knowledge, Ability, & Skills Experience in event planning and execution or in a related field Strong ability to manage several different projects simultaneously and prioritize tasks Strong organizational skills and the ability to remain flexible to ever changing logistics Detail-oriented and customer focused Able to remain calm and professional under pressure Self-starter, motivated Able to work with minimal supervision, comfortable being the sole staff person on site for some events Willingness to work nights, weekends and long shifts as required by the event schedule Proficiency in Microsoft Word, Outlook, Powerpoint and Excel Ability to move tables, chairs, boxes, etc. Ability to stand for long periods of time Ability to anticipate client needs and willingness to work through the logistics of planning an event.

Summary of Job Responsibilities: Under general supervision, and in line with established policies and procedures, provides a variety of service functions, including processing checking and savings accounts, loan payments, cashing checks and cross selling via video support and by phone. Responsible for balancing each day's transactions. Accountable for complying with all Bank Secrecy and Anti Money Laundering regulations. Essential Job Duties: Is accountable for representing the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions. Processes check and other negotiable instruments with a keen eye for fraudulent activity as well as other risks including but not limited to inconsistent amounts, endorsements or alterations. Determines negotiability and makes funds available per regulations. Process all other bank-related transactions in accordance with deepening the customer relationship. Performs various operational tasks which include but are not limited to: verifying account balances, processing account transfers, stop payment, change of address, providing online and mobile banking support, handling ACH and debit card disputes, lost or stolen account information, providing support for ATM/Visa debit card, accepting loan payments, and processing digital transactions. Assist customers remotely through the telephone, ITM, online banking, e-mail, and chat system. Cross-sells bank services, explaining such matters as various types of accounts and certificates. Suggests the use of safe deposit boxes, ATM, automatic loan payments, etc. Receives payments for loan accounts, ensuring the payments equal the amount due and all late charges, if applicable, are collected. Operates in a team environment assisting in the completion of tasks necessary to either secure company assets or provide excellent customer service. Answers the phone via a multi-line phone system and actively listens to, communicates, troubleshoots and quickly resolves Customer issues. Performs any follow-up with the Customer in a timely manner. Skills and Abilities Required: The ability to communicate, speak clearly, and demonstrate a high level of interpersonal skills necessary to represent the bank in dealing with customers. Strong computer skills with both desktop and handheld platforms. Effective at using and navigating apps. Ability to exercise critical thinking skills. Ability to speak multiple languages a plus. Preference of one year experience in a consultative sales environment. Minimum Requirements: A high school diploma or equivalent. Three years of previous customer service experience, with preferred banking experience. Successful completion of pre-employment test, drug screen, background check, and credit check. Flexible schedule Monday-Friday and Saturday morning availability. Working Conditions: Minimum discomfort from noise, heat, dust, and other causes. Call center environment that can get noisy due to volume of calls received. May be exposed to upset customers

Job Description $50,000 - $55,000 / year + benefits | Fishers, IN Be the go-to contact for customers in a high-tech, fast-growing company. Learn technical products, collaborate with engineers, and help customers get the solutions they need. What You'll Do Manage customer interactions: quotes, orders, and follow-ups. Partner with outside sales engineers to keep projects moving smoothly. Learn technical product details with in-house training. Work with vendors for best pricing and on-time delivery. Keep data accurate in our ERP system. Occasionally assist with shipping/receiving when needed. What We Offer $48K-$55K salary + 401(k) match. Anthem health plans, dental, vision, life, disability. Paid time off & holidays. Professional development in a high-demand industry. You Are Skilled in customer service, inside sales, or order processing. Detail-oriented, organized, and comfortable with technology. Strong communicator and problem-solver. Interested in growing your technical knowledge while helping customers.

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *This position operates under the hours of Monday-Friday, 11AM-8PM EST We're Looking For: A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have's: Bachelor's degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have's: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $19.00

Job Description S&K Building Services is a fast-growing commercial window cleaning and exterior services business. As we continue to scale across the U.S., we're looking for a reliable and detail-oriented Customer Success Representative to join our team. This role supports our customers and branch teams by managing onboarding, billing, collections, and account updates. You'll be the first point of contact for customers, helping ensure they have a smooth, positive experience from start to finish. This position will be located at our Headquarters | 4801 Industrial Pkwy, Indianapolis, IN 46226 WHAT YOU'LL DO Serve as the first point of contact for customer calls and emails, resolving inquiries quickly and accurately Set up new customer accounts, ensuring all required documentation (W-9s, COIs, questionnaires, etc.) is received and verified Prepare, validate, and send invoices; manage and troubleshoot customer billing portals Follow up on overdue accounts and communicate with customers to resolve payment issues Accurately post and apply customer payments; escalate any discrepancies when needed Maintain clean, up-to-date customer data across systems and coordinate updates with branches and HQ Respond to customer requests for account updates, invoices, or documentation Deposit cash and checks or forward payments to HQ per company procedures Build positive relationships with customers and act as a liaison between them and internal teams Perform other related duties as assigned WHO YOU ARE You have 2+ years of experience relative to customer service, billing, or administrative experience You are proficient in Microsoft Office Suite (Excel, Outlook, Word) You have high attention to detail and strong organizational habits You are comfortable working independently and managing competing priorities You have a high degree of accuracy and attention to detail You reside in the Indianapolis, IN area and are willing and able to work in office NICE TO HAVE You have experience in field services or commercial services You are familiar with accounting or ERP systems WHAT WE OFFER Competitive Hourly Base Pay up to $21 Weekly Pay Health Care Plan (Medical, Dental & Vision) - Benefits Effective within 30-60 Days of Hire Retirement Plan (401k with a Company Match) Paid Time Off (Vacation & Public Holidays) Training & Development

•$10 - $16+/ hour, plus bonus potential •Work from Home - Part-Time or Full-Time •Customer Service by phone and chat openings •Yearly Scholarships •Christmas Bonus We are actively recruiting for our virtual call center. We offer part-time opportunities that you can work from home or your dorm room. Work with one (or more) of our name-brand clients 15-25 hours each week. Set your schedule up around your life. NO outbound sales calls ever. Customers call you for help with their orders, vacation planning or roadside assistance depending on which client you are placed with. To find out more, visit our website and click Apply Now. If a flexible schedule is important to you, check us out and decide if you want to partner with us.

Join Our Team Growing Team in Indianapolis IN! We are looking for dynamic and motivated individuals to join our team as a Customer Service/Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales to help us achieve our goals. Key Responsibilities: Provide excellent customer service to all clients and customers Assist customers with inquiries, concerns, and product information Process sales transactions accurately and efficiently Meet and exceed sales targets Build strong relationships with customers to drive repeat business Maintain a clean and organized work appearance Stay up-to-date on product knowledge and industry trends Qualifications: Previous experience in customer service and sales is preferred but not required Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong attention to detail and organizational skills Positive attitude and a willingness to learn Ability to work independently and as part of a team If you are passionate about providing outstanding customer service, enjoy interacting with people, and thrive in a sales environment, we want to hear from you! $500 fast start bonus based on production *Ask about our 3-6 month Management training Program

We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily. Sales and Customer Service Agent Key Responsibilities: Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction Achieve daily and weekly retail sales metrics by effectively presenting product benefits Continuously update product knowledge to stay informed about AT&T's evolving portfolio Participate in training and development sessions to enhance sales and service skills Sales and Customer Service Agent Skills: Must be 18+ years of age and eligible to work in the US Proven experience in customer service, retail, or sales is a plus Genuine desire to help people Comfortable working in a retail environment Ability to work independently and as part of a team Reliable transportation is a plus when working in our retail stores Proficiency in basic computer applications and willingness to learn new systems A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings

Job Description La Fonda On The Plaza in Indianapolis, IN is looking for one call center representatives to join our team. We are located on 51 Ditch Rd. Our ideal candidate is self-driven, motivated, and hard-working. We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

Title: IN-IDOI-Inbound Call Center Rep Hybrid Duration: 12 Months Interview: In person only Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory. DUTIES *Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete data entry each day including Client Contacts *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. *Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc. DIFFICULTY OF WORK Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency. RESPONSIBILITY Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program. PERSONAL WORK RELATIONSHIPS Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description Kelly Services is currently seeking several Customer Service/ Call Center Representatives for our client's Indianapolis, IN location. In addition to working with the world's most recognized and trusted name in staffing, Kelly employees can expect: Competitive pay Paid holidays Year-end bonus program Recognition and incentive programs Access to continuing education via the Kelly Learning Center Pay $13.00 per hour Schedule: Availability: 8 am - 8 pm - Monday-Friday, Sat OT Training: 8 am - 4:40pm (3 wks) OJT: 9 am - 5:30pm (2wks); Duration: TBD Anticipated start date: 1/23/2017 SUMMARY Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. MAJOR JOB DUTIES AND RESPONSIBILITIES Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures. EDUCATION/EXPERIENCE Requires High school diploma; 1 year of customer service or call-center experience; Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background. Medical terminology training and experience in medical or insurance field preferred. Willingness to work a flexible schedule for peak call times Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below. Additional Information Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!

Job Description Call Center Representative (Outbound) Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market! In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you! What You'll Do: Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients. Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions. Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth. Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems. Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills. Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement. Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages. What We Offer: Competitive Compensation: Earn a base pay up to $15/hour. Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale! Consistent Schedule: Work a standard shift from 9:00 AM - 5:00 PM, Monday to Friday. Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks. Who You Are: An excellent communicator with a professional and engaging phone presence. Results-oriented and motivated to exceed daily activity goals. Tech-savvy and comfortable using various communication and CRM platforms. Highly organized with a strong attention to detail. Committed to compliance and ethical lead handling. Someone who thrives in a target-driven, fast-paced environment. If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!