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Customer Service Representative - Porterville
Bank of The Sierra 4.0
Customer care representative job in Porterville, CA
The Customer Service Representative assists Bank customers on the phone with questions regarding their accounts and Bank products. They must be able to maintain confidentiality and be prepared to deal with upset customers in a professional manner. To remain in the Customer Service Center, the employee must satisfactorily complete or have completed Bank of the Sierra's Teller Training Program and the New Accounts Training Program.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Have a polite and engaging telephone decorum.
Process a minimum of 175 phone calls daily.
Maintain an acceptable knowledge level of Bank products and compliance issues.
Assist customers with questions regarding Bank products.
Be willing and able to learn all "back office" job functions in the CSC.
Be willing and able to cross-sell bank incentive products daily.
Assist customers with questions regarding their various accounts.
Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control.
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Other duties may be assigned.
REQUIRED KNOWLEDGE SKILL AND ABILITY:
To perform the job successfully, an individual should demonstrate the following competencies:
Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
Mathematical skills.
Strong communication & organizational skills.
Detail-oriented, with a high degree of accuracy.
Competence with computers, telephone, 10-key calculator, other office machinery, Word, and Excel.
Ability to work in a fast-paced environment & under pressure as needed.
EDUCATION AND EXPERIENCE:
High school diploma or GED equivalent required.
Two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
AT-WILL EMPLOYMENT NOTICE:
I understand that, if hired, my employment with Bank of the Sierra is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful.
By submitting this application, you understand and agree to the at-will notice.
Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$33k-38k yearly est. 2d ago
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Customer Service Representative, Housing Customer Service Center
Usc 4.3
Customer care representative job in Parksdale, CA
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.
USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in
Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion
.
USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do.
We are seeking a Customer Services Representative to join our rapidly growing team.
The Opportunity:
The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!
The Accountabilities:
Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor.
Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc.
Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues.
Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.
Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned.
Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers.
Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.
Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends.
Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers:
Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience.
Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.
Minimum Field of Expertise: Customer Service.
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
What We Prefer:
Preferred Education: Bachelor's Degree.
Preferred Experience: 2 years.
Preferred Field of Expertise: Student counseling, customer service.
The Trojan Family Rewards:
We pride ourselves in creating the
BEST USC EXPERIENCE
, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience.
Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.
Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
USC is a smoke-free environment
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
USC will con
sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law.
Read USC's Clery Act Annual Security Report
Affirmative Action and Equal Opportunity Plan
Pay Transparency Non-Discrimination
USC is an E-Verify Employer
Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
*************************************************************
$18.9-20 hourly Auto-Apply 60d+ ago
Customer Service Representative
The Sun-Maid 4.2
Customer care representative job in Fresno, CA
The Customer Service Representative (CSR) is a full-time role responsible for managing Ingredient and Export Customers. This individual will demonstrate exceptional commitment to their accounts as they interact with internal and external partners, in alignment with our commitment to ensure exceptional service. Must be an open communicator, collaborator, and self-starter.
Sun-Maid is a world leader for Raisins and dried fruit sales around the world. Sun-Maid is a Grower Cooperative that was founded in 1912 and still running strong 114 years later. Our products can be found in every major grocery store in the USA and Canada, and we export to over 50 countries. Our business is based on our grocery retails items, and as an ingredient supplier to some of the world's largest food manufacturers.
The ideal candidate will embrace our progressive culture, which emphasizes growth, innovation, and collaboration. Sun-Maid fosters a positive work environment through team-building activities and company-sponsored events. As one of the premier employers in the Central Valley, we are committed to expanding our team with individuals who share our values.
Essential Job Duties:
• Primary duty is to manage customer transactions including sales orders, logistics and correspondence.
• CSR is the primary contact point for day-to-day transactions, both internal & external.
• Communications with customers, brokers, Sun-Maid Sales, Shipping and others is a daily responsibility.
Customer management involves the following duties:
Set up new Customers as needed
Enter and manage customer orders daily
Oversee Customer contracts
Manage Export bookings & customs paperwork
Manage Customer promotions, promotional claims & disputes
Obtain and process credit/deduction documentation from Brokers or Customers.
Manage broker activities, including processing payments, adjustments and managing deductions
Ensure pricing on orders is correct and price lists are maintained
Coordinate customer requested returns
Prepare/review Customer Export documents including bank drafts, certs of production, organic certificates and quality documents
Sun-Maid internal collaboration involves the following duties:
Coordinate with Operations for production scheduling of customer specific items to meet demand
Notify supervisors and sales teams of Customer issues and assist in resolution.
Request freight pricing, coordinate shipment scheduling and freight payment processing with the Transportation team.
Work with Demand Management & Whse Reconciliation to help manage inventory at our forward warehouses.
Assist Accounts Receivable with short payments or overdue invoices.
Ability to handle one's own workload while providing back-up to other team members as needed
Ancillary Job Duties:
• Support implementation of new business solutions and/or procedures to improve accuracy and efficiency.
• Perform additional duties, as needed, by the company.
Requirements
Education and Experience:
Minimum AA degree preferred but not required.
Minimum 2 years of customer service experience preferred, ideally in a manufacturing environment.
Proficiency in Microsoft Excel, Word and PowerPoint.
Strong problem-solving skills, organizational ability, and sound business judgment.
Excellent communication skills (written and verbal).
Excellent math skills and accounting skills recommended.
Ability to manage multiple tasks simultaneously.
Collaborative team player with a positive attitude and strong work ethic.
Salary Description $22-$26/hr
$22-26 hourly 7d ago
Call Center Agent
Milan Institute 3.4
Customer care representative job in Visalia, CA
Job DescriptionDescription:
We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.
Answer incoming calls and respond to customer inquiries professionally.
Make outbound calls to follow up with customers, confirm appointments, or provide updates.
Provide accurate information regarding products, services, and company policies.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Maintain a high level of customer satisfaction through positive interactions.
Update customer records and document call details in the system.
Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
Follow company guidelines and standard operating procedures.
Requirements:
Associates Degree or equivalent required.
Previous experience in a call center or customer service role preferred.
Excellent verbal and written communication skills.
Ability to handle a high volume of calls efficiently.
Strong problem-solving and active listening skills.
Familiarity with CRM software and basic computer proficiency.
Ability to work in shifts, including weekends and holidays if required.
Patience, empathy, and a customer-first attitude.
This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
$29k-38k yearly est. 22d ago
Insurance Specialist CSR, Hanford CA
Neri Insurance Agency
Customer care representative job in Hanford, CA
Fiesta Auto Insurance & Tax Services has proudly served The Central Valley for over 20 years with Insurance and Tax preparations! We also offer DMV services! We are in search of a qualified professional to join our fast-growing team! At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and provided all the necessary tools to help you acquire your license within your first 90 days.
Summary of Position:
The customer service sales representative is responsible for establishing customer relationships and following up with customers. Other responsibilities may include developing leads, scheduling appointments, fulfilling customer needs, and finding affordable rates!
You will be required to have your license within the 90 day probation period mark
Fiesta Auto Insurance & Tax Services will provide training for Insurance, DMV & Taxes.
Responsibilities:
Create an outstanding customer experience in the office or via telephone.
Communicate effectively to identify the best product or service to match the needs of the customer
Meet and exceed monthly sales goals
Must be fluent in English and Spanish
High school diploma or equivalent
Basic computer skills
Previous retail sales and customer service experience is a plus, but not required.
Excellent communication and effective problem solving skills
Strong organizational and time management skills
Professional, energetic, and positive attitude
Availability of flexible scheduling to include days, evenings, and weekends
Must be willing to work weekends and holidays.
Reliable Transportation
Must be willing to get Personal Lines Insurance License (We will pay you to study and help you obtain your license number)
Qualifications
Competitive Hourly Pay
Commission paid on Tax preparations
Vacation Pay
Sick Pay
Bonus Pay on Sales Goals
Health, Vision & Dental Coverage offered
Pay period: Weekly
$400 sign on bonus on your 90 day mark!
*You will receive $400 bonus at your 90 day mark, if licensed.
Office Hours:
Monday - Friday 9:00 AM - 6 PM
Saturdays 9 AM- 5 PM
Sundays - CLOSED
Open availability to work a 40+ hr work week.
$32k-41k yearly est. 11d ago
Engagement Specialist I
Empire MacHine Tools 3.9
Customer care representative job in Fresno, CA
Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership.
Essential Functions:
Responsible to greet visitors in a professional, courteous, and helpful manner.
Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served.
Develops a working knowledge and maintain a reference guide of community resources.
Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community.
Assess and evaluate needs of the families and provide guidance and case management either in person or virtually.
Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops.
Ensures that all Family Café surveys and other outcome assessments are completed.
Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program.
Responsible for entering data into identified data bases; Apricot 360 and ETO.
Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals.
Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing.
Attend staff meetings, trainings and in-services.
Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed.
Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or Chief Executive Officer.
Requirements
Knowledge, Skill and Experience:
Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education.
Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable.
Experience:
2+ years' experience facilitating parent education programs or groups.
Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families.
Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events.
Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource.
Experience working with various local community resources and human services.
Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences.
Must be computer literate with Microsoft Office Products.
Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
Bi-lingual skills in other languages is a plus but not required.
Physical Demands:
Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed.
Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment.
Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen.
This position is a part-time, 30 hours per week opportunity and is benefit eligible.
This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.
Salary Description $20.00 - $22.00 per hour DOE
$20-22 hourly 10d ago
Captain - Customer Service
Daveandbusters
Customer care representative job in Fresno, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17 hourly Auto-Apply 16d ago
Customer Service Representative
Norma Group 4.2
Customer care representative job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
* Sales and Growth
* Identify upsell and add-on product opportunities by asking probing questions to identify product need.
* Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
* Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
* Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
* Communication of product promotions to customers through outbound calls.
* Record complete and accurate information on job leads through inbound calls.
* Sales region main point of contact for general customer service requests.
* Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
* Other
* Support ISR and ISA in providing written job quotes as needed
* Support ISR and ISA in logging information in the Salesforce as needed
* Answer inbound calls in a timely and professional manner; meeting customers expectations.
* Regional point of contact for distributors and sales representatives
* Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
* Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
* Generate and processing of profoma invoices
* Other projects and assignments as designated by Supervisor
* Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
* Demonstrate exceptional interpersonal communication and relationship building techniques.
* Have the ability to work in a diverse and dynamic team environment.
* Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
* Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
* Solid aptitude for learning new tools, processes and techniques.
* Exceptional verbal and written communication skills.
* Strong organization skills.
Minimum Qualifications
* Demonstration of the competencies and skills listed above.
* Two or more years of experience in a customer service, sales or call center environment with increasing responsibility.
* NDS product and business knowledge or experience in a similar industry.
* Working knowledge of Syspro or similar ERP system.
* Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
* Ability to effectively work cross functionally.
Desired Qualifications
* Bachelor Degree
* Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
$31k-37k yearly est. 60d+ ago
HP Customer Sales Representative
2020Companies
Customer care representative job in Clovis, CA
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
$19 hourly Auto-Apply 4d ago
Sales Customer Service Representative ($1000 Hiring Bonus)
Neri Insurance Agency Dba Fiesta Auto Insurance
Customer care representative job in Visalia, CA
Join Fiesta Auto Insurance - Where Careers Take Off***$1000 HIRING BONUS OPPORTUNITY***
Are you ready to launch a rewarding career!? At Fiesta Auto Insurance, we don't just offer jobs-we offer careers with purpose, growth, and serious potential. No experience? No problem. We'll pay for your training and help you get licensed as an insurance agent in 30-45 days!
What You'll Love About Working With Us:
Hiring Bonus: Earn a $1000 retention-based sign-on bonus (restrictions apply)
Competitive Compensation: GUARANTEED hourly base pay, PLUS commission, AND bonuses
Paid Training: We'll cover your training and help with insurance licensing costs
Direct deposit every Friday
Mileage Reimbursement
Benefits: vacation, free dental, affordable vision, health insurance, and 401(k) matching
Supportive and team-oriented work environment
Become a Certified Tax Preparer and earn commission during tax season
What You'll Do Every Day:
Deliver outstanding customer service and build lasting client relationships
Educate clients on insurance options and recommend appropriate coverage
Process insurance sales, payments, renewals, and policy changes
Assist with local marketing and perform daily office tasks
Contribute to a high-energy, goal-oriented team environment
What We're Looking For:
Motivated, professional, and customer-focused individuals
Valid work authorization
Reliable transportation
Bilingual (English/Spanish) preferred
Available Monday-Friday 9am-7pm, Saturday-Sunday 9am-5pm
Willingness to obtain a Personal Lines Insurance License (we'll help you)
Background check required during licensing process
Ready to build a future with us? Apply now and start your journey with Fiesta Auto Insurance.Work schedule
Weekend availability
Holidays
Day shift
Overtime
Supplemental pay
Bonus pay
Other
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Referral program
Employee discount
Paid training
Mileage reimbursement
$32k-41k yearly est. 60d+ ago
Call Center Representative
Lee's Air, Plumbing, & Heating
Customer care representative job in Fresno, CA
We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.
Key Responsibilities
Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.
Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.
Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.
Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.
Overcome objections and provide solutions that align with customer needs.
Document all customer interactions and sales activity accurately in the CRM system.
Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).
Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.
Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.
Adhere to call center protocols while maintaining a persuasive and customer-first approach.
Requirements
High school diploma or equivalent (bachelor's degree preferred).
Prior experience in a sales or call center environment strongly preferred.
Excellent communication and persuasion skills with the ability to influence customer decisions.
Strong problem-solving and objection-handling abilities.
Comfortable working with performance metrics and sales targets.
Proficiency with computers, CRM systems, and call center software.
Ability to thrive in a fast-paced, high-energy environment.
Flexibility to work evenings, weekends, and holidays if required.
Preferred Skills
Bilingual (Spanish/English preferred but not required).
Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.
Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack.
$31k-41k yearly est. Auto-Apply 9d ago
Customer Service Representative
Daiohs U.S.A., Inc.
Customer care representative job in Fresno, CA
Job DescriptionDescription:
At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.
We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you.
Why Join Us?
Be part of a trusted, established company
Enjoy a supportive, team-oriented work culture
Take pride in helping businesses stay fueled and focused
Bring your drive, reliability, and commitment to excellence-and let's brew success together!
What you'll be doing - The Role:
Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software.
Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
Dispatches Service Technicians to respond to repair calls and coordinates service installations.
Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
Processes and applies payments to customer accounts
Communicates sales leads to appropriate branch personnel.
Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence.
Keeps records of customer interactions, processes customer accounts, and files documents.
Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure.
Solicits sales from customers during promotions.
What's in it for me? - The Benefits
Starting hourly rate of $17.00 - $22.00
401(k) and company matching
Medical, Dental and Vision Insurance
Employee Assistance Program
Flexible Spending Account
Life insurance
Paid vacation and sick time
9 paid holidays
Requirements:
What you'll bring - The Person:
High school diploma or equivalent
Past experience preferred
Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
$17-22 hourly 3d ago
Customer Service Representative
Wizix Technology Group 4.1
Customer care representative job in Fresno, CA
If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!
WiZiX Technology Group - Customer Service Representative
We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance.
Job Responsibilities
Answer inbound service and supply calls from customers regarding copier/printer equipment.
Process and track supply orders, including toner and maintenance kits.
Create and dispatch service tickets to field technicians based on urgency and location.
Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
Maintain accurate records of customer interactions and service history in our system.
Follow up to ensure customer satisfaction and timely resolution of all requests.
Monitor incoming low toner notifications from our various cloud systems
Requirements and Skills
High school diploma or equivalent; some college preferred.
Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries.
Strong communication skills-both verbal and written-with a professional phone manner.
Ability to multitask, stay organized, and handle high call volumes.
Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
Positive attitude and a team player.
At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference-no matter your role or level of experience.
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion.
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
$33k-42k yearly est. Auto-Apply 60d+ ago
Customer Service Rep(07815) - 21001 Sherman Way
Domino's Franchise
Customer care representative job in Parksdale, CA
• Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete associated paperwork. • Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from over up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERMENTS: The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 48”.
WALKING: Walking is generally in short distances for short durations.
Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer's location.
SITTING: Paperwork is normally completed in an office at a desk or
table.
LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacking onto shelves up to 72” high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas, sides, and beverages while performing “walking” and “climbing” duties.
DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24”-30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of
stairs may be required.
STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 40-45 seconds at a time, repeated continuously during the day. Forward bending is also present at the front counter when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
REACHING: Reaching is performed continuously; up, down, and forward. Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing a pizza from an the oven., and when using the rolling cutter. Frequent
and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
MACHINE, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-41k yearly est. 11d ago
Customer Service Representative
Quipt Home Medical, Corp
Customer care representative job in Fresno, CA
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$32k-41k yearly est. 17d ago
Care Coordinator-ECM - Delano CHC
Clinica Sierra Vista 4.0
Customer care representative job in Delano, CA
Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient.
As we grow our team, we are looking for individuals who believe the patient is always #1.
Why work for us?
* Competitive pay which matches your abilities and experience
* Health coverage for you and your family
* Generous number of vacation days per year
* A robust wellness plan and health club discounts
* Continuing education assistance to grow and further your talents
* 403(B) plan with company matching
Intrigued? We'd love to hear from you! Please review the job details below and then click "apply."
We're looking for someone to join our team as a Care Coordinator-ECM who:
The Care Coordinator will report to the Practice Manager. Care Coordination allows primary care physicians to use dedicated time to direct proactive care for their patients, uses staff support to conduct outreach, and leverages new panel-based information technology tools.
Essential Functions:
* Meet with all new patients, explaining PCP's, Patient Portal and all aspects to accessing care.
* Assign patients to provider panels ensuring balance.
* Receives monthly panel report and reviews PCP assignments.
* Determines continuity percentages for each provider - assure that majority of visits with PCP
* Resolves unassigned patients by reviewing appointment history (and possibly the clinical record) to determine appropriate assignment.
* Collaborates with appropriate site.
* communication with outside provider to ensure continuity.
* Proactively engage priority patients to promote availability of expanded access clinic and reduce unnecessary Emergency Room utilization.
* Run, manage and analyze standard CSV reports.
* Oversee and analyze data from assigned panels in regard to CSV-priority conditions. This includes the running of reports within the CSV computer structure, Excel etc.
* Responsible for clinic-wide compliance with CSV, PCMH, CMS, Meaningful Use and California Department of Public Health (CDPH) requirements.
* Clinic-wide required to meet or show consistent improvement on CSV clinical quality goals.
You'll be successful with the following qualifications:
* Education: Medical Assistant certification or program completion preferred.
* Computer proficiency: Excel, Word, Outlook, PDF, Electronic Health Records, etc.
* Bilingual (Spanish-English) preferred.
* Maintain excellent internal and external customer service at all times.
* Maintain the highest degree of confidentiality possible when performing the functions of this department.
* Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
* Must be able to work independently, handling high volume and multiple tasks.
* Must be reliable with attendance.
* Must be highly organized and detail oriented.
* Possess knowledge of modern office equipment, systems and procedures.
* Ability to multi-task and work efficiently in a potentially stressful environment.
* Ability to apply common sense understanding when carrying out detailed written or oral instructions.
* Must have excellent verbal and written communication skills.
* Ability to effectively present information and respond to questions from internal and external customers.
* Must have a pleasant, professional attitude toward patients, providers, co-workers and superiors.
* Teamwork skills a must.
* Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval.
Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.
Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
$35k-41k yearly est. 13d ago
Call center agent
Global Channel Management
Customer care representative job in Fresno, CA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Call center
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F
Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.
Call center requires:
Must also be bilingual in any of the following languages:
Cantonese
Mandarin
Tagalog
Korean
Japanese
Vietnamese
GED or equivalent
Additional Information
$14hr
4 months
$14 hourly 3d ago
Customer Service Representative
Norma Group 4.2
Customer care representative job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great.
Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
Sales and Growth
Identify upsell and add-on product opportunities by asking probing questions to identify product need.
Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
Communication of product promotions to customers through outbound calls.
Record complete and accurate information on job leads through inbound calls.
Sales region main point of contact for general customer service requests.
Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
Other
Support ISR and ISA in providing written job quotes as needed
Support ISR and ISA in logging information in the Salesforce as needed
Answer inbound calls in a timely and professional manner; meeting customers expectations.
Regional point of contact for distributors and sales representatives
Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
Generate and processing of profoma invoices
Other projects and assignments as designated by Supervisor
Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
Demonstrate exceptional interpersonal communication and relationship building techniques.
Have the ability to work in a diverse and dynamic team environment.
Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
Solid aptitude for learning new tools, processes and techniques.
Exceptional verbal and written communication skills.
Strong organization skills.
Minimum Qualifications
Demonstration of the competencies and skills listed above.
Two or more years of experience in a customer service, sales or call center environment with increasing responsibility.
NDS product and business knowledge or experience in a similar industry.
Working knowledge of Syspro or similar ERP system.
Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
Ability to effectively work cross functionally.
Desired Qualifications
Bachelor Degree
Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
$31k-37k yearly est. 60d+ ago
Insurance Specialist, CSR Dinuba CA
Neri Insurance Agency
Customer care representative job in Dinuba, CA
Fiesta Auto Insurance has proudly served The Central Valley for over 20 years with Insurance and Tax preparations! We also offer DMV services! We are in search of a qualified professional to join our fast-growing team! At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and provided all the necessary tools to help you acquire your license within your first 90 days.
Summary of Position:
The customer service sales representative is responsible for establishing customer relationships and following up with customers. Other responsibilities may include developing leads, scheduling appointments, fulfilling customer needs, and finding affordable rates!
You will be required to have your license within the 90 day probation period mark
Fiesta Auto Insurance & Tax Services will provide training for Insurance, DMV & Taxes.
Responsibilities:
Create an outstanding customer experience in the office or via telephone.
Communicate effectively to identify the best product or service to match the needs of the customer
Meet and exceed monthly sales goals
Compensation:
Competitive Hourly Pay
Commission paid on Tax preparations
Vacation Pay
Sick Pay
Bonus Pay on Sales Goals
Health, Vision & Dental Coverage offered
Pay period: Weekly
$400 sign on bonus on your 90 day mark!
*You will receive $400 bonus at your 90 day mark, if licensed.
Qualifications
Must be fluent in English and Spanish
High school diploma or equivalent
Basic computer skills
Previous retail sales and customer service experience is a plus, but not required.
Excellent communication and effective problem-solving skills
Strong organizational and time management skills
Professional, energetic, and positive attitude
Availability of flexible scheduling to include days, evenings, and weekends
Must be willing to work weekends and holidays.
Reliable Transportation
Must be willing to get Personal Lines Insurance License (We will pay you to study and help you obtain your license number)
Office Hours:
Monday - Friday 9:00 AM - 6 PM
Saturdays 9AM- 5 PM
Sundays - CLOSED
Open availability to work a 40+ hr work week.
$32k-41k yearly est. 11d ago
Call center agent
Global Channel Management
Customer care representative job in Fresno, CA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Call center
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F
Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.
Call center requires:
Must also be bilingual in any of the following languages:
Cantonese
Mandarin
Tagalog
Korean
Japanese
Vietnamese
GED or equivalent
Additional Information
$14hr
4 months
$14 hourly 60d+ ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Hanford, CA?
The average customer care representative in Hanford, CA earns between $30,000 and $48,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Hanford, CA