Customer Service Representative
Customer Care Representative Job 30 miles from Hendersonville
About Us
Horn USA is seeking a dedicated and efficient Customer Service Representative to join our team. We are looking for a professional who demonstrates exceptional organizational skills, maintains a consistently positive attitude, and shows outstanding attention to detail. The ideal candidate will thrive in a fast-paced environment and possess the ability to manage multiple tasks seamlessly.
In this role, you will be responsible for accurately processing purchase orders and responding to customer inquiries over the phone, ensuring their questions and concerns are addressed promptly and effectively. Your commitment to providing exceptional service will be key in helping us maintain our high standard of client satisfaction.
Join Horn USA and contribute to delivering unparalleled support that
exceeds expectations!
Overall Responsibility:
· Service customers by keying purchase orders and communicating information to customers via phone or fax.
Key Areas of Responsibility:
· Enter customer Purchase Orders into SAP operating system for Domestic and International customers
· Confirm correct information within POs
· Contact customer via phone or email on any order issues
· Answer overflow incoming calls, and direct calls to other internal personnel if necessary
· Scan documents into SAP
· Shred sensitive documents
· Other duties as assigned
Qualifications:
· 1-2 years Customer Service experience
· Proficiency in data entry - accuracy and speed a must
· General computer knowledge
· Excellent verbal and written communication skills
· Professional phone skills
· Detail-oriented
· Ability to multi-task
· Well-organized
· Must be a team player
· Knowledge of small-package freight terms
· High School diploma required
· Manufacturing experience a plus
· Previous SAP experience a plus
Physical Requirements:
· Job duties are performed in climate-controlled office environment
· Ability to sit for extended periods
· Some standing and walking required
· Very light lifting - reams of paper, boxes of envelopes
Customer Service Representative
Customer Care Representative Job 46 miles from Hendersonville
Essential Duties and Responsibilities: * Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)
* Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software.
* Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly.
* Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers)
* Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
* Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
* Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
* Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.
* Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
* Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion.
* Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
* Responsible for performing other duties as assigned by management.
Qualifications:
* High school diploma or equivalent.
Preferred Knowledge, Skills and Abilities:
* Customer service experience preferred.
* Relevant healthcare or medical billing experience preferred.
* Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
* Commitment to service excellence and superior performance.
* Solid verbal and written skills.
* Proper phone and email etiquette.
* Manage time effectively.
* Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
* Organized and structured in carrying out responsibilities.
* Professionally postured in both behavior and physical appearance.
* Strong interpersonal and communication skills; respectful and polite in all interactions.
* Able to physically lift, carry, and move equipment.
* Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Customer Success Expert
Customer Care Representative Job 8 miles from Hendersonville
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?
YOUR ROLE
Develops and manages complex programs for key assigned accounts. The accounts may or may not have a CL Account Executive assigned and will be either large in size (to $50million in annual fee revenue), or a combined portfolio of medium and large sized accounts(with various fee revenue targets). The CL Customer Success Expert is responsible and accountable for the overall planning, leadership, and direction of the assigned portfolio growth, profitability, and the value-add relationship as well as managing and building the executive and strategic relationships for long term stability and growth. Essential to this role is the ability to work independently and oversee key account activities and responsibilities within an assigned account base. Primary focus is the overall customer experience, account profitability and growth both organically and through the development of new initiatives, being the customer advocate by driving solutions within CL and the Ceva organization.
WHAT ARE YOU GOING TO DO?
* Must possess customer satisfaction passion and skill set to address and resolve client issues as a customer and IM-CLS advocate insuring goals are met for both CL and the client. Understands the accounts business model company environment and sales potential to develop solutions and better service the account.
* Sales accuman and desire to build the relationship through growth and identification of new opprotunities
* Must be able to provide clear and concise directions to cross functional departments on projects documentation customer correspondence deadlines sales opportunities contract development and all other action items required in customer program development. Must develop and achieve strategic revenue and profit and loss objectives.
* Must possess the ability to adapt to evolving business practices and display leadership in meeting company objectives departmental regional and team goals. Investigates sales opportunities as well as resolves issues and provides solutions on a continuing basis.
* Must possess the ability to think strategically and develop project plans to implement customer incentives. Demonstrated ability to identify problems develop and present solutions.
* Must be viewed by their peers as a mentor and possess a willingness to grow, develop and support other account managers and co workers from various support areas within the BU
* The ability to compile and analyse data into meaningful reports, presentations as well as determine recommendations supported by data for program changes, gaps or improved performance to meet the required goals.
* Responsible for developing the formal Business Review(s) for assigned accounts. Develops and manages business plans, proposals, pricing models, contracts, operations reports, SLA tracking and any other pertinent documents to support key assigned accounts.
* Understands and utilizes all software e-mail task management and desktop applications used by the department. Engages on new business opportunities where appropriate.
* Management and execution of contracts and Statement of work per client
* Maintenance account revenue and profit goals established for the account
* Identify opportunities for new revenue and growth, working with BD on converting account growth opportunities
* Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations
* Account/portfolio P&L responsibility
* Mentor and develop lower level account managers and support team in their development an skill set to insure overall success of the team
* Provide recommendations for process improvements
* Monitor and report KPI's
* Plan and conduct regular business reviews and meetings
* Manage the client relationships at the tactical and execution level
* Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
* Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
* Engages solution engineers, finance and IS resources and any other contributing support teams to execute new opportunities and program enhancements
* Document and prepare summaries, action list, meeting notes to maintain a client history and progressive agenda to maintain momentum in account performance, resolutions and growth
* Problem solving where development of new solutions, methods and systems will result in a major impact on department's overall success.
* Implement own recommendations and see projects through to completion.
* Analyze current methods and procedures, recommend and implement improvements.
WHAT ARE WE LOOKING FOR?
Education:
* Bachelor degree (or equivalent work experience) required, five years prior experience at Ceva in the Sales or Operations departments and/or 8+ years external account-project management/industry experience.
* Must possess intermediate skills of PC programs such as Microsoft Word, Excel, Powerpoint , Visio and Outlook. Ability to learn and understand mainframe tools and system solutions used in supporting our business, WMS, ERP and data collection tools
* Must possess the ability to effectively communicate in written and verbal format as well as manage details and represent Ceva in a professional manner.
* Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
#LI-KS1
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
Nearest Major Market: Nashville
Customer Care Representative
Customer Care Representative Job 47 miles from Hendersonville
We have an immediate full-time remote Benefits Representative/CSR position for driven and energetic personalities willing to learn. They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. We offer full training and great weekly pay.
Position Benefits:
Remote
Full training provided
No experience needed
A fun, energetic and positive office environment
Great benefits
Career growth and advancement opportunities
Great weekly pay and bonuses
A dynamic team environment, we help each other grow in this career
What we are looking for in you:
Communication skills
Team player mentality
Strong customer service skills
Basic computer skills
Friendly personality
Detail-oriented
Eager and willing to learn
If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! Our approach is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. First year pay typically ranges from $55,000-$65,000.
All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Licensed Customer Service and Sales Rep - Hendersonville, TN
Customer Care Representative Job In Hendersonville, TN
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full time
Job Description:
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative
The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused service
Service insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Customer Success Representative
Customer Care Representative Job 8 miles from Hendersonville
We have an urgent need for a Customer Success Representative to join our team and play a crucial role in ensuring our customers have exceptional experiences. With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team!
As a Customer Success Representative, you will play a critical role in delivering exceptional customer service while driving sales growth. Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share. This role is ideal for a results-driven individual with excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment.
Responsibilities of a Customer Success Representative:
Engage in daily face-to-face customer service and sales interactions with customers.
Meet and exceed assigned sales goals within your territory.
Build brand awareness by effectively promoting various telecommunication services.
Identify customer needs and recommend suitable products and services.
Generate promotional events to enhance brand visibility and drive sales growth.
Foster and maintain positive relationships with partnered retailers.
Skills & Experience Needed to Succeed as a Customer Success Representative:
A proactive approach to ensuring customer needs in a timely manner
Adaptability to excel in a fast-paced sales and customer service environment
Flexibility to adapt to a changing & competitive environment
Self-starter mentality
Competitive mindset to drive success in sales targets and Customer Success Representative team objectives
Leadership experience in a team or related setting is a plus
Qualifications for a Customer Success Representative:
High school diploma or equivalent, 1-2 years of experience in a sales or Customer Success Representative role is preferred
Reliable transportation to the office
Excellent written and verbal communication skills
Outgoing personality with a proven ability to work in a team setting & independently
Call Center Representative
Customer Care Representative Job 6 miles from Hendersonville
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Skills and Requirements
2-3 years of experience in a call center setting (high volume)
Highschool Diploma
Soft Skills: communication, multitasking, and strong phone presence Human Capital Metrics (Oracle, workday, Lawson)
Payroll or HRIS system experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.
Call Center/Customer Service Rep
Customer Care Representative Job 47 miles from Hendersonville
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Day2Day: handling inbound customer service calls
Qualifications
Requirements:
3 months of customer service experience
Strong communication over the phone
Ability to work on multiple monitors
Able to show up to work on time
Plusses:
Call Center experience
Bilingual (Spanish)
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
Call Center Representative
Customer Care Representative Job In Hendersonville, TN
About Us :
Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry.
Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company.
Call Center Representative Responsibilities:
Provide superior customer service within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately
Call Center Representative Requirements:
One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customer service environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change
If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!
Customer Care Associate
Customer Care Representative Job 30 miles from Hendersonville
Responsibilities Meritage Homes is looking for a New Home Warranty Associate in Franklin, TN who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met.
Resolve quality control issues as they arise.
Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
Assist as time permits with the inspection process.
Conduct walk-through inspections and other scheduled inspections with the homeowner.
Manage customer expectations during the construction process through the homeowner orientation.
Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
Manage assigned warranty claims in organized and methodical manner.
Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
Manage warranty reports to assure prompt-professional service to our homeowners.
Interact with customers and interpret warranty claims vs.
Meritage warranty manual.
Qualifications A high school diploma or equivalent is required.
Course work or degree in Construction management preferred.
At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
Advanced training in one or more trades within residential building industry strongly preferred.
Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
Working knowledge of Microsoft Word and Excel.
Knowledge of Hyphen a plus.
Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.
Overview Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.
Built.
Better.
.
Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US.
We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization.
Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune's Best Workplaces listings in the categories of Construction, Women and Parents.
As a top 5 public homebuilder with over 180,000 homes delivered in its 38-year history, Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.
When joining Meritage Homes, you and your career can benefit in several ways, including: A work environment that encourages creativity and innovative ideas from every level An organization that lives by its core values everyday Team atmosphere where every individual is considered a vital asset State of the art technology to provide an optimal working environment A competitive pay structure Strong benefits Flexibility in work-life integration Team-oriented environment where all individuals play an integral role in the company Opportunity to further your career in a growing national organization Maintain a competitive drive to be the best #LI-LA1 #earlycareer
Customer Service Representative
Customer Care Representative Job 30 miles from Hendersonville
Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply!
Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Compensation: $15.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Customer Service Representative - NOC (72246)
Customer Care Representative Job 30 miles from Hendersonville
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement's Aids to Navigation, Flash Technology is a leading provider of aviation obstruction lighting and monitoring solutions, including specialized LED and xenon obstruction lighting. Serving the telecommunications, broadcast, wind energy, airport, and utilities markets, we help monitor critical infrastructure and help people traverse the world safely by air.
The Customer Support Representative works in the National Operations Center (NOC) and reports to the NOC Manager. The NOC is staffed 24 hours a day, 7 days a week, 365 days a year. Shifts vary from day, evening, night, and weekend. The NOC provides call center services, site management, and critical equipment performance monitoring.
Customer support representatives will be required to answer phone calls pertaining to site access, lighting inspections, compliance issues, and new installs/upgrades. They will also be required to diagnose issues at the site via the alert system and create or close tickets according to that diagnosis. The NOC's highest priority is preventing and addressing FAA Compliance issues on behalf of their customers, thus the overall goal is to “keep the skies safe for aircraft and their passengers.”
Responsibilities & Duties:
Answer inbound calls via Avaya and Chronicall systems
Log technicians into a site and provide proper ticket documentation
Facilitate and document lighting inspections with field technician
Assist field techs with new lighting/monitoring installations or upgrades
Issue NOTAMs (Notice to Air Missions) to the Flight Service Station
Interact with other NOCs
Configure / monitor sites in SQL Eagle, AM2010, and ADP
Provide after-hours answering services and product registration for Weil-McLain
Various other customer support activities
Process alerts remotely via the monitoring alert system
Analyze issues and create or close tickets according to procedure
Set reminders when needed for follow up
Assist tower lighting customers in maintaining tower compliance consistent with federal regulations
Maintain working knowledge of FAA & FCC regulatory guidelines
Customer issue resolution and/or escalation
Determine when technician should be transferred to Tech Support or other department
Adhere to Flash Safety policy
Know Flash Quality policy and individual responsibility
Other duties as required
Knowledge, Skills, & Abilities:
Excellent typing and transcribing capability
Customer support
Database management
Capability to understand electronics and troubleshooting concepts
Very detail oriented and organized
Expert level of verbal and written communication skills
Maintains even temperament under pressure
Demonstrates patience and empathy
Works independently but committed to the team's success
Conscientious, including an ability and willingness to follow through to completion
Respectful, treating customers and co-workers with respect
Possesses a positive attitude towards customers and co-workers, demonstrating flexibility and approachability
Professionalism, presenting oneself in a way that is courteous, helpful and controlled
Experience with the following systems: Microsoft Office (Word, Excel, Teams), SharePoint, SAP, Optima, Siterra, Putty programming utility
Education & Experience:
Required Education / Experience
• High School graduate
• 2-3 Years of work experience
• Basic knowledge of Electronics
Preferred Education / Experience
• Associates degree in technical field
• Previous call center/customer support experience
• Technical background
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Foster Care Coordinator
Customer Care Representative Job 33 miles from Hendersonville
at Clarvida - Tennessee
Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About your Role: As a Care Coordinator I, you will provide intervention, manages client cases and acts as a resource link to children and families who desperately need assistance. Assist in case Management of children of children and take an active role in their case management. Work with treatment teams, offering insight to be evaluated as you develop plans together. Serve struggling individuals as an advocate, connecting them to organizations that improve their situation. Perks of this role:
Competitive pay starting from $19.23 per hour
Eligible for a $2,000 Retention Bonus
Does the following apply to you?
A Bachelor's degree from an accredited four-year college or university
Preferred:
CPR and First Aid certified, or be willing to obtain certification before working with clients; and other duties as assigned
Experience working with children/adolescents in a therapeutic, community-based treatment environment
What we offer: Full Time Employees:
Paid vacation days that increase with tenure
Separate sick leave that rolls over each year
up to 10 Paid holidays*
Medical, Dental, Vision benefit plan options
DailyPay- Access to your daily earnings without waiting for payday*
Training, Development and Continuing Education Credits for licensure requirements
All Employees:
401K
Free licensure supervision
Pet Insurance
Employee Assistance program
Perks@Clarvida-national discounts on shopping, travel, Verizon, and entertainment
Mileage reimbursement
Cellphone stipend
If you're #readytowork we are #readytohire! *benefit option varies by State/County Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to ******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, A [email protected] email (the email address for which will change upon your reply) or a personal LinkedIn account that is associated with a Clarvida.com email address. #ZR
Customer Service Representative
Customer Care Representative Job In Hendersonville, TN
LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!
will work at our Store 4609 located at 314 W. Main St. Hendersonville, TN 37075.
The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer Service Representative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
Ability to work with minimal supervision
Reliable attendance is an essential requirement of the position
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States
We offer our Customer Service Representatives:
Monthly bonus program
Steady hours, Paid Time Off, Paid Holidays
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Customer Service Representative - State Farm Agent Team Member
Customer Care Representative Job In Hendersonville, TN
Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Lauren Tullos - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS: Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Representative I: PHS/NB Customer Service
Customer Care Representative Job 30 miles from Hendersonville
**Responsibilities:** + Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services. + Responds to telephone inquiries and orders from homecare patients and referral sources. + Provides information on equipment, supplies and services.
+ Determines the best method for providing services.
+ May assist walk-in patients with the selection of equipment, supplies and services.
+ Timely processing/facilitation of patient orders.
+ Processes telephone orders by preparing patient paperwork.
+ Verifies insurance and/or other method of payment.
+ Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
+ May perform data entry.
+ Distributes copies of paperwork to appropriate personnel.
+ May assist with the processing of billing paperwork.
+ Effective coordination of patient services/supplies.
+ Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
+ Ensures deliveries and set-ups can be arranged in a timely manner.
+ Appropriate documentation.
+ Accurately maintains files of all patient account profile information and referral source data.
+ Customer satisfaction.
+ Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
+ The primary responsibilities are to verify insurance coverage for potential new clients.
+ Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
+ This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.
+ Strong attention to detail, and proven analytic and problem solving.
**Experience:**
+ Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
+ Minimum of 1 year experience in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
+ Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
+ Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
+ Basic alpha number data entry skills with attention to accuracy and quality is essential.
+ Intermediate math skills are required with attention to detail and quality essential.
+ Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
+ Ability to work with people in a team environment while meeting individual performance goals.
+ Must be able to read and interpret policies, procedures and instructions.
+ Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
**Education:**
+ High school diploma or GED.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Customer Care Coordinator
Customer Care Representative Job 20 miles from Hendersonville
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers' needs to be met.
KEY RESPONSIBILITIES:
* Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
* Efficiently processes new orders intake.
* Schedules evaluations and equipment adjustments with referrals and clients.
* Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
* Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
* Keeps the team abreast with order processing status.
* Tracks equipment to ensure receiving before scheduled delivery.
* Coordinates with clients (once equipment is approved) delivery.
* Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
* Conducts research of related equipment on vendor websites.
* Collects and process payments for out-of-pocket amounts.
* Reconciles deliveries and moves order to billing.
* Contacts clients for medical documents if the document collector is unable to obtain what is needed.
* Provides monthly delivery forecasts.
* Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
* Maintains doctors and therapists contact and any other related information.
* Performs other related duties as assigned.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
LEADERSHIP PRINCIPLES BEHAVIORS:
* Urgency
* Decisive
* Results oriented
* Personable
Required Skills
QUALIFICATIONS, SKILLS AND EXPERIENCE:
* High School diploma/GED required. Associates degree preferred.
* Minimum three years of relevant experience in a fast-paced office environment highly preferred.
* Positive, customer-focused approach.
* Proficiency in Microsoft Office Suite.
* Ability to work in a fast-paced environment and juggle multiple priorities.
* Ability to think quickly, assess a situation and make a sound decision.
* Experience with technology for optimizing efficiency.
* Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to meet essential functions of the position with reasonable accommodations as necessary.
* Prolonged periods of working at a desk and/or on a computer
* Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Customer Service Representative
Customer Care Representative Job 20 miles from Hendersonville
Job Details TN - Springfield, TNDescription
The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.
ESSENTIAL RESPONSIBILITIES:
The primary responsibility is to deliver excellent service to all customers.
Supply product pricing, availability, and lead times within predefined criteria.
Manage a Customer Portfolio of diverse domestic and/or international accounts.
Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
Manage order changes, adjustments, cancellations, credits, and return authorizations.
Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
Assist Shipping and Logistics teams with domestic and international order fulfillment.
Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
Perform additional tasks and responsibilities as given by the supervisor.
QUALIFICATIONS:
Ability to compose correspondence and create simple excel worksheets.
Ability to manage time effectively.
Ability to prioritize and manage various tasks successfully.
Attention to detail.
Capacity to work independently and within a team.
Reliability is essential.
Typing skills (40 WPM +) and math proficiency.
EDUCATION BACKGROUND AND WORK EXPERIENCE:
High school diploma or GED equivalent required.
Some college preferred but not required.
2+ years of relevant work experience.
Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
Open to travel for training and relationship-building if applicable.
WE HIRE YOU TO RETIRE YOU:
Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company funded retirement plan. We are a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacture of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components. Working for Airtech means being part of a global family that believes in long term employment. We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible.
Learn more about us at ********************
Airtech International is committed to equal employment opportunity. We do not discriminate based on an individual's race, religion, creed, color, sex (including gender identity, gender expression, pregnancy, or sexual orientation), age, national origin or ancestry, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.
Temporary- Call Center Operator (Pool)
Customer Care Representative Job 9 miles from Hendersonville
Title: Temporary- Call Center Operator (Pool)
Institution: Volunteer State Community College
The purpose of the Call Center Operator is to provide accurate information to prospective and current students by answering calls that are made to the Office of Advising Call Center. In addition, this individual will make telephone contacts as needed and will manage data collected from students.
Job Duties:
Answer and make phone calls that are made to the Office of Advising Call Center. Use of available calling software. Other duties as assigned.
Minimum Qualifications
High school diploma or GED equivalent.
Preferred Qualifications
Associate's Degree.
Knowledge, Skills, and Abilities
Data management skills. Knowledge of Microsoft Office applications. Skills in oral and written communication including polite telephone voice. Computer skills including accurate data entry. Interpersonal skills consistent with establishing and maintaining effective working relationships in the center and across campus. Ability to plan and execute daily activities in the Call Center. Ability to adapt to changing work needs and learn new skills quickly and effectively. Organizational skills to manage referral and resource lists.
Pay Rate: $14.00 per hour
Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.
Customer Service Representative
Customer Care Representative Job 30 miles from Hendersonville
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together!
Job Description
The Rep, Customer Service II reports to the Manager, Operations and Install. The Rep, Customer Service II is an individual contributor role responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. The Rep, Customer Service II will collaborate directly with the Builder, the MasterBrand field team and subcontractors to resolve any customer issues that may occur.
Responsibilities:
Responds to all customer communication within two business hours of receipt. Answers customer calls.
Creates service work orders in Salesforce for warranty appointments via phone, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warranty calendar for availability and makes entries accordingly.
Tracks construction schedules through verbal, electronic, or hard copy communications with the superintendent. Collects schedules as required by the Builder on a regular basis to stay updated with changes and ensures alignment in Salesforce.
Communicates scheduled completion dates with Customers for scheduled service appointments.
Addresses and resolves incomplete services, warranty issues, quality inspections, and installer debriefs. Completes service work orders in Salesforce.
Acts upon all internal Salesforce communication requiring additional service trips and processes accordingly.
Diagnoses and prescribes solutions to resolve customer concerns.
Works with the Field Service, Sales, Builder, and Sub-Contractors to ensure alignment and expectations are met.
Enters customer orders and quotes using our designated systems.
Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others.
Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment.
Demonstrates teamwork by responsively collaborating with management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate.
Identifies self-development needs and seeks opportunities to work on areas that will further develop skills.
Make the team better
Celebrate success; give feedback to improve
Get actively involved and share your perspective
Be bold
Make big commitments to deliver big results
Fail fast
Champion improvement
Trust the tools to drive results
Don't wait for someone else to find a better way
Qualifications
Strong service mentality - dedicated to satisfying the customer.
Ability to meet deadlines and multi-task in a fast-paced environment.
Proficient in accurately inputting and documenting orders, with a strong emphasis on attention to detail.
Solid organizational skills with the ability to manage multiple tasks at once.
Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
Exceptional math skills, specifically with fractions.
Ability to retain product knowledge and provide Product Specifications.
Ability to manage stressful situations while remaining calm.
Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management.
Strong skills in Microsoft Office, including Word, Outlook, and Excel.
Ability to travel 5% annually (domestically).
High school diploma or GED equivalent minimally required.
Associate's degree is preferred.
Prior Customer Service experience is required with preference for those who have worked in the cabinet industry.
Additional Information
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].