Customer care representative jobs in Idaho Falls, ID - 118 jobs
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BUSINESS SUPPORT REP
Day Wireless Systems 4.2
Customer care representative job in Idaho Falls, ID
The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical.
Supervisory Responsibilities: N/A
Essential Duties and Responsibilities:
Generate outbound business development sales calls to prospective customers
Identify and resolve problems in a timely manner
Answer any inbound Sales call and assist customers with their needs
Manage orders with correct pricing and product availability
Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams
Attends new product training as needed
Develop and implement plans and strategies for quickly developing their Sales territory
Articulate the value proposition of our products and services to convert prospects to customers
Proven success in ability to close new business
An understanding of radio concepts and a moderate understanding of general wireless technology
Occasionally travel with other Sales Representatives on Sales calls
Other duties as assigned
Qualifications
Required Experience:
Business to business sales experience
1-2 years inside sales, customer service, telemarketing, or phone support experience
Experience using Outlook, Excel, data base software, NetSuite is preferred
Experience selling product or service over the phone
Past experience in selling technical products is a plus
Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
$27k-31k yearly est. 3d ago
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Idaho Falls, Idaho - Customer Support Representative CSR
Culligan 48Mn
Customer care representative job in Idaho Falls, ID
Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job SummaryCulligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Collection calls on past due accounts
Coordinate schedules and works with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning
Qualifications
High school diploma or GED
Minimum of three years of customer service experience is required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $16.00 - $19.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$16-19 hourly Auto-Apply 60d+ ago
Store Customer Service (Part-time)
Melaleuca 4.4
Customer care representative job in Idaho Falls, ID
Company Profile
"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”
Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.
Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.
Responsibilities
Essential
Assembles and displays product specials and graphics in a pleasing professional presentation
Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
Answers customer inquiries and questions with knowledgeable and professional assistance
Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
Follows proper opening and closing physical security routines.
Additional
Performs other duties as assigned or needed
Qualifications
Essential
Thorough knowledge of company policies, procedures, and the company marketing plan.
10 key by touch.
40 wpm typing.
Detailed work and organizational skills.
Ability to analyze problems and create solutions.
Ability to work independently and professionally and follow through on projects.
Ability to prioritize and organize
Ability to maintain confidentiality of sensitive areas.
Written and verbal communication skills.
Ability to work under stress.
Standing for duration of shift.
Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
Visually read reports, computer screen, bottles, products, batch numbers, etc.
Computerized accounts receivable experience.
Good math skills (add, subtract, multiply, and divide).
Strong customer relation skills for conflict situations.
Ability to lift a minimum of 40 lbs.
Pulling, stretching, bending, and lifting for duration of shift.
Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
Ability to climb stairs.
Word processing, graphics and spreadsheet skills.
Ability to lift 40 lbs.
Work overtime as needed
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
$25k-32k yearly est. Auto-Apply 15d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer care representative job in Idaho Falls, ID
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$26k-31k yearly est. 4d ago
Customer Success Representative
Activated Insights
Customer care representative job in Rexburg, ID
About Us
Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Customer Success Representative seat to support our company's growth and operational efficiency.
Founded in 2008, Activated Insights is a software company serving North America's fastest-growing labor market-long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.
What Sets Activated Insights Apart:
We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.
Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.
Qualifications
Why Is This Role So Special?
The Customer Success Specialist plays a critical role in ensuring customers gain maximum value from our products and services. By building strong relationships and understanding each customer's unique needs, you will help drive adoption, satisfaction, and long-term retention. This role involves onboarding new clients, providing ongoing support and education, and proactively identifying ways to enhance their experience. The ideal candidate will be an excellent communicator, empathetic listener, and strategic problem-solver who is passionate about helping customers succeed and contributing to the overall growth and success of the company.
About the Role
As a Customer Success Specialist you will manage a portfolio of SMB customers, building strong relationships and driving their success with our solutions. You will proactively engage customers at key journey points to ensure satisfaction, adoption, and retention while identifying opportunities for growth and value delivery.
Key Responsibilities & Commitments:
Customer Relationship Management
Proactively engage customers at key journey points to drive satisfaction, adoption, and retention
Build trust and rapport with clients, minimizing churn and managing cancellations from start to finish
Serve as the main point of contact for assigned customers
Communication & Documentation
Communicate clearly and professionally with customers across channels
Maintain accurate, timely documentation of all interactions following internal procedures
Value Delivery & Product Education
Host monthly webinars and workshops to showcase product value
Provide ongoing product training and support tailored to customer needs
Identify opportunities to improve customer experience and share feedback with internal teams
Performance & Metrics
Your performance will be evaluated based on:
Net Promoter Score (NPS)
Net Dollar Retention (NDR)
Customer Health Score trends and improvements
Customer retention and churn prevention efforts
Customers saved
% of re-engagement of stale accounts
QBRs conducted and feedback collected
Number of expansion opportunities identified
CRM documentation accuracy and completeness
Process adherence and industry insights
Collaboration
Work collaboratively within the CS team to streamline workflows and optimize customer outcomes
Share knowledge and support peers to create a unified, high-performing team
Product & Industry Knowledge
Stay up to date on all Activated Insights product offerings
Understand the healthcare landscape and its challenges as they relate to your customers
What You'll Bring
2+ years of professional B2B communications experience
High school diploma or equivalent
Strong computer literacy and proficiency in Microsoft Office Suite
Excellent written and verbal communication skills
Strong analytical, problem-solving, and time management skills
Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines
Exceptional emotional intelligence with active listening skills
Ability to motivate and influence others with professionalism, diplomacy, and tact
Strong organizational skills and attention to detail
Basic understanding of information technology processes
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Frequent use of alpha/numeric keyboarding
Ability to view a computer screen for extended periods
Uses voice to communicate by phone
Ability to lift up to 15 pounds at times
Schedule:
Full time, 40 hours each week
Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.
$37k-57k yearly est. 12d ago
Customer Service Rep (7305)
Domino's Franchise
Customer care representative job in Idaho Falls, ID
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job Description
Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!
Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
Master the art of order juggling - process, return, exchange, repeat!
Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings
Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
Help craft the ultimate customer service playbook by contributing your genius ideas
Smash those performance goals like a boss and keep our quality standards flying high
Qualifications
Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball!
People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life
Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns
Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro
CRM software experience that would make you the Yoda of customer data management
Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment
Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course)
Eagle-eye attention to detail - you can spot a typo from a mile away
Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service
Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ
High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 4d ago
Customer Service Consultant
Yellow Stone Dental
Customer care representative job in Pocatello, ID
Job Description
Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.
Responsibilities:
Respond to patient inquiries via phone, email, and in-person
Schedule appointments and manage the appointment calendar
Assist patients with billing and insurance questions
Handle patient feedback and resolve any issues in a timely manner
Maintain patient records and ensure accuracy of information
Must be able to provide personable, friendly "World Class" customer service to internal and external customers
Coach and provide valuable feedback to team members, fostering their professional growth
Formulate, articulate, and prioritize project activities, ensuring clarity and alignment
Develop well-founded conclusions and recommendations based on thorough analysis
Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization
Qualifications:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work in a fast-paced environment
If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
$26k-36k yearly est. 25d ago
Customer Support Agent
Squeeze Media Group LLC
Customer care representative job in Rexburg, ID
Job DescriptionDescription:
We're Squeeze, one of the fastest-growing companies in Utah and the leading Sales Experience company. We have been recently recognized with the Utah Top 100, UV 50, and Inc 500 awards. We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ID, we are currently looking to fill more sales support positions in your city as we continue to grow! Our hope is to help a driven, ambitious person, like yourself, earn a great income and give you the perfect jumpstart to your long-term career-whether that's with us (we are ALL about investing in our team members and providing growth opportunities) or stepping into another position within an industry you love.
What will you do?
Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying questions for the product or service they expressed interest in
Making fast-paced calls for the duration of your shift (Phone calls last between 2-4 minutes)
Using sales tactics, like rebutting, to assist customers in staying on the phone for the product or service they are interested in
Become trained in high-demand industries such as Debt consolidation, Mortgage, Solar, Healthcare, Insurance, Tech, and/or other fields and express the benefits of these services to customers - and don't worry, in our organization, we teach you all you need to know through our training process
“What's in it for me?”
$12/hr base + uncapped commissions. The average pay is between $18-$20. Top earners make $25+
Great staff, dynamic work environment, team-oriented work, and growth opportunities within one of Utah's fastest growing companies
Flexible scheduling
PTO available
401(k)
Daily, weekly, and quarterly spiffs and bonuses
6 major holidays off
Health insurance/HSA option, Dental, and Vision for full-time employees
Gain real-world experience and grow your career with us
Internal leadership opportunities due to our massive growth
Are you a fit?
We are a performance-based company and strive to support each individual with the tools they need to be successful. Here are some qualities we are looking for in our ideal candidate to contribute to our culture:
Minimum Qualifications:
High school diploma or equivalent completed
Must complete a successful background check
Must be available to work at least 22 hours per week minimum (22 hrs-40 hrs/week)
Hour of operation: Monday through Friday, 8am-6pm MST
Must work 4-hour shifts at minimum, and be able to work 5 days a week
Ability to answer inbound/outbound calls for duration of scheduled shift outside of designated breaks
Ability to meet consistent attendance requirements
Preferred Qualifications:
Previous experience in any sales/support setting
The desire to be part of a fast-growing company
Positive attitude and outlook - be a force for good in our culture
Hard-working, self-motivated, eager to learn
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Apply to learn more about this amazing opportunity at Squeeze!
Requirements:
$18-20 hourly 22d ago
Customer Service Representative
Best Friends Pet Care 4.1
Customer care representative job in Pocatello, ID
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities:
• Main lobby operations - check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
Qualifications
Skills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
$26k-32k yearly est. 11d ago
Wholesale Phone Sales Representative
Premier Performance 3.7
Customer care representative job in Rexburg, ID
Schedule: Full-Time Non-Exempt Salary: $20- $25 per hour DOE + Commissions The Wholesale Phone Sales Representative applies extensive knowledge of our product lines and automotive knowledge. Wholesale Phone Sales Representatives assist our customers in finding the right products for their needs. Requires communicating with customers through phone and email, as well as receive inbound calls and follow up on sales quotes through outbound calls. This position reports up to the Director of Sales.
PRIMARY DUTIES & RESPONSIBILITIES
* Evaluate customers' needs and make recommendations for products explaining how the product will benefit the customer
* Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Secure and renew orders, place orders, and arrange for shipment
* Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
* Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
* Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance and other product related questions
* Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
* Attend company training seminars to become familiar with product lines
* Identify resale opportunities and support them to achieve sales plans
* Document account activities, generate reports and keep records of business transactions with customers and suppliers
* Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
* Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions
* Follow up on quotes in order to promote products and increase customer satisfaction
* Work with internal departments and external business partners to resolve customer issues
* Identify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representatives as appropriate
* Other duties as assigned.
EDUCATION & EXPERIENCE QUALIFICATION
* High School Diploma or Equivalent
* 2 to 4 years of work-related experience and/or a combination of 2 to 4 years work related education
* Associates Degree in Applied Science, Mechanical training, and/or related degree
* Automotive Service Excellence (ASE) as a Master Technician or other related certifications.
JOB REQUIREMENTS
* Previous Call Center or Customer Service Experience
* Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers
* Strong problem-solving skills with ability to analyze customers' needs and make recommendations based on your knowledge of the product, mechanical knowledge, and business goals and objectives
* Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
* Must be able to understand customers time restraints, budget, and goals.
BEHAVIORAL COMPETENCIES
* Excellent oral and written communication skills
* Strong needs analysis and problem-solving skills
* Strong math skills.
TECHNICAL COMPETENCIES
* Intermediate proficiency with MS Office suite: Excel, Word, Outlook, PowerPoint, instant messaging, and internet navigation.
$20-25 hourly 51d ago
Relief CSR Driver
Vestis 4.0
Customer care representative job in Pocatello, ID
Watch this video! ************************************************************
The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful “RSSs” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Responsibilities/Essential Functions:
Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
• Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
• Working Environment/Safety Requirements:
Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
• Experience:
• Travel Requirements:
• Education:
High school degree or equivalent
• License Requirements/ Certifications:
$27k-34k yearly est. 50d ago
Customer Service Representative - Pocatello, ID
Kedia Corporation
Customer care representative job in Pocatello, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$26k-34k yearly est. 3d ago
Relief CSR Driver
Vestis Services
Customer care representative job in Pocatello, ID
Watch this video! ************************************************************* The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Responsibilities/Essential Functions:
Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
- Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
- Working Environment/Safety Requirements:
Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
- Experience:
- Travel Requirements:
- Education:
High school degree or equivalent
- License Requirements/ Certifications:
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$26k-34k yearly est. 51d ago
Care Coordinator - Part Time
Grand Peaks 4.1
Customer care representative job in Rexburg, ID
Schedule: Part Time | 8:30 am - 4:30 pm | Thursday - Friday
Grand Peaks is looking for a caring, organized, and motivated Care Coordinator to join our team part-time (two days a week). In this role, you'll help patients get the care and support they need whether that means connecting them with community resources, managing chronic conditions, or making sure they get follow-up care after a hospital visit.
You'll work closely with patients, families, and healthcare providers to make sure everyone is on the same page and ensure patients feel supported every step of the way.
What You'll Do
As a Care Coordinator, you'll help patients get the care and support they need by:
Connecting them with community resources and services.
Checking in after hospital or ER visits to review discharge instructions and set up follow-up appointments.
Support patients in managing chronic conditions, identify those needing extra help, and collaborate with the care team to create and follow through on personalized care plans.
Completing prior authorizations for medications and imaging.
Coordinating care between doctors, specialists, and other healthcare providers.
Keeping patient information up to date in the electronic medical record.
Being the go-to person for patients and families, answering questions, helping with challenges like transportation or prescriptions, and making sure they feel supported.
Providing education and resources in a way that's easy for patients to understand.
Taking part in trainings and team meetings to keep improving how we serve our patients.
You'll need to stay organized, work well independently, and communicate clearly but most of all, you'll bring compassion and care to every patient interaction.
Requirements
High School Diploma or equivalent required.
At least 2 years of experience working with patients who have chronic conditions, prenatal/perinatal needs, or families and children.
Previous experience with care coordination or case management in a medical setting.
Comfortable managing multiple priorities in a busy environment.
Knowledge of medical terminology.
Bilingual skills preferred.
Proficient in using email, phone, and other communication tools.
Highly organized and able to keep accurate notes and records.
Experience with health IT systems or reports is helpful.
Familiarity with local healthcare and social service resources is a plus.
Please submit your resume with references. We look forward to hearing from you!
$32k-39k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Tammy Sluder-State Farm Agent
Customer care representative job in Saint Anthony, ID
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly plus commission/bonus ($40,000+ annually)
Profit sharing
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
Must be able to work the following schedule: M-F, full-time
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-34k yearly est. 26d ago
BUSINESS SUPPORT REP
Day Wireless Systems 4.2
Customer care representative job in Pocatello, ID
The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical.
Supervisory Responsibilities: N/A
Essential Duties and Responsibilities:
Generate outbound business development sales calls to prospective customers
Identify and resolve problems in a timely manner
Answer any inbound Sales call and assist customers with their needs
Manage orders with correct pricing and product availability
Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams
Attends new product training as needed
Develop and implement plans and strategies for quickly developing their Sales territory
Articulate the value proposition of our products and services to convert prospects to customers
Proven success in ability to close new business
An understanding of radio concepts and a moderate understanding of general wireless technology
Occasionally travel with other Sales Representatives on Sales calls
Other duties as assigned
Qualifications
Required Experience:
Business to business sales experience
1-2 years inside sales, customer service, telemarketing, or phone support experience
Experience using Outlook, Excel, data base software, NetSuite is preferred
Experience selling product or service over the phone
Past experience in selling technical products is a plus
Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
$27k-31k yearly est. 3d ago
Idaho Falls, Idaho - Customer Support Representative CSR
Culligan 48Mn
Customer care representative job in Idaho Falls, ID
Job Description Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations to work in our Idaho Falls location. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Collection calls on past due accounts
Coordinate schedules and works with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Driving a forklift, moving and counting stock, helping with warehouse items, basic office cleaning
Qualifications
High school diploma or GED
Minimum of three years of customer service experience is required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
About Culligan
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
$30k-37k yearly est. 29d ago
Customer Service ($14.40/hr)
Melaleuca 4.4
Customer care representative job in Idaho Falls, ID
Company Profile
"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”
Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.
Overview
Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company.
Responsibilities
Develops a positive line of communication with customers and leadership.
Maintains a professional and courteous manner when interfacing customers.
Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
Refunds issues on customers' accounts.
Contacts customers regarding address issues resulting in returned parcels.
Reclaim product sent in error, and issuing prepaid postage labels.
Answers basic customer questions related to company products and services.
Assists other departments with product returns, shipping problems, and credit issues.
Transfers specific customer request calls to appropriate department, service groups, or individuals.
Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
Customer Retention
Manage time on and off phones with “Not Ready” time
Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.
Assists CustomerCare during heavy call periods.
Assists other departments in completing month end tasks.
Performs other duties as assigned or needed
Qualifications
Exceed average performance on Quality Development and Score Card.
10 key touch.
Supports CustomerCare standards and goals as determined by CustomerCare Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
Attend regular Melaleuca trainings as determined by CustomerCare Managers and Supervisors.
Typing 40 wpm.
Ability to analyze and solve problems.
Interpersonal and customer relation skills.
Ability to work under stress.
Communicate effectively with individuals in person and by phone.
Ability to work independently and professionally.
Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Sit with intermittent walking.
Work overtime as needed.
Shifts at month end can be 12 hour shifts with 30 min lunch breaks
Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
Potential to work 6 days a week
Average personal break time is 3 mins per hour worked
Headset worn over ears and attached to the desk phone
Ability to stand at the desk, but the desk height can't be adjusted, the chair can be adjusted
Required to attend training lasting approximately 4-6 hours with break times scheduled
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
$33k-38k yearly est. Auto-Apply 5d ago
Customer Service Representative - Pocatello, ID
Kedia Corporation
Customer care representative job in Pocatello, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$26k-34k yearly est. 60d+ ago
Customer Service Rep (07397)
Domino's Franchise
Customer care representative job in Blackfoot, ID
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job Description
Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!
Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
Master the art of order juggling - process, return, exchange, repeat!
Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings
Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
Help craft the ultimate customer service playbook by contributing your genius ideas
Smash those performance goals like a boss and keep our quality standards flying high
Qualifications
Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball!
People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life
Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns
Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro
CRM software experience that would make you the Yoda of customer data management
Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment
Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course)
Eagle-eye attention to detail - you can spot a typo from a mile away
Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service
Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ
High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 5d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Idaho Falls, ID?
The average customer care representative in Idaho Falls, ID earns between $26,000 and $40,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Idaho Falls, ID
$32,000
What are the biggest employers of Customer Care Representatives in Idaho Falls, ID?
The biggest employers of Customer Care Representatives in Idaho Falls, ID are: