Customer Experience Specialist
Customer Care Representative Job 8 miles from Jacksonville Beach
As a Customer Experience Specialist, you will manage daily inquiries, process customer claims, and ensure adherence to service levels. This role requires diligent oversight of the claims process through our MDM exchange program, maintaining communication with internal and external customers to meet and exceed expectations.
Key Responsibilities:
Independently handle customer claims of damaged merchandise, documenting each step from initiation to resolution in our CRM system.
Ensure each claim meets the service levels set by MDM Management.
Maintain proactive communication with all stakeholders to ensure transparency and timely updates.
Provide timely responses to customer inquiries in accordance with specified SLAs.
Assist with and complete various tasks and projects by established deadlines.
Qualifications:
High school diploma or equivalent; some college coursework in business, communications, or a related field preferred.
At least one year of customer service experience.
Experience in office or warehouse shipping environments.
Proficient in Microsoft Office and familiar with CRM systems.
Skills:
High accuracy and attention to detail.
Dependable with a strong work ethic and ability to meet deadlines.
Excellent organizational skills and capable of handling multiple tasks.
Strong customer service orientation, problem-solving, and the ability to improve processes.
Effective communication skills, primarily via email using company templates.
No travel required.
Join our team and contribute to an outstanding customer experience by applying today!
Customer Account Representative
Customer Care Representative Job 16 miles from Jacksonville Beach
Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
Requirements:
Bachelor's degree
Excellent written and oral communication skills.
Ability to work independently to drive results.
Exceptional customer service skills, highly organized and detail-oriented.
Proficient in Microsoft Office, particularly Excel, and Outlook.
Ability to work in a fast-paced and team-oriented environment.
EOE
Customer Service Administrator
Customer Care Representative Job In Jacksonville Beach, FL
Customer Service Admin
About Us
GrowthExpertz is a fast-growing firm specializing in providing recruitment, marketing, and coaching solutions tailored for startups. Our team of experts is dedicated to helping businesses scale efficiently by offering a transparent, data-driven approach to their needs. We strive to foster a dynamic work culture that promotes growth, collaboration, and success for all team members.
About the Role
We are partnering with one of our clients, a leading global company in the Surgical Instrument industry, to hire a Customer Service Admin. This role is essential in ensuring smooth customer interactions and efficient office operations. You will act as the first point of contact for customers, addressing inquiries, processing orders, and providing administrative support to various departments.
The ideal candidate has exceptional organizational skills, a customer-focused mindset, and a knack for problem-solving. In this position, you will interact with customers across phone, email, and chat channels, and provide support to internal teams to maintain accurate records and seamless communication. Proficiency in tools like CRM systems, Excel, and Outlook is key to thriving in this role.
Key Responsibilities
Provide professional and timely customer service via phone, email, and chat.
Address customer inquiries about product availability, pricing, and order status.
Process purchase orders and manage follow-up details, including tracking numbers, lead times, and delivery dates.
Resolve customer complaints by identifying solutions and following up to ensure satisfaction.
Collaborate with internal teams to ensure customer needs are met and escalate issues as necessary.
Maintain accurate and up-to-date customer records using Excel, CRM, and other software.
Support administrative processes, including data entry, reporting, and cross-department communication.
Required Skills
Proven experience in customer service or administrative support roles.
Proficiency with CRM systems, Slack, Outlook, Excel, and other office tools.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Ability to handle a multi-line phone system and manage inquiries professionally.
Strong problem-solving abilities and a proactive mindset.
Experience
High school diploma or equivalent
Office and data entry experience
Proficiency in Microsoft Office (Outlook, Excel, Word)
Work Environment
This is an in-office role, though occasional remote work arrangements may be accommodated. Working alongside your peers in the office provides an ideal environment for learning and growth.
Compensation & Benefits
Pay: $16.00 - $20.00 per hour
Benefits include:
401(k) with matching
Dental and health insurance
Vision insurance
PTO (Paid time off)
On-the-job training
Schedule
8-hour shift, Monday to Friday
#NowHiring #JobOpportunity #CustomerServiceJobs #JacksonvilleJobs #JaxJobs
Customer Support Specialist
Customer Care Representative Job 16 miles from Jacksonville Beach
The Customer Service Support Specialist Tier I serves the company's customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of itel services and procedures.
KEY RESPONSIBILITIES
Convey a sense of delight and enthusiasm while communicating with customers via phone, email, or other forms of communication
Determine the quickest, most effective way to answer a customer's questions
Communicate across departments as necessary and in compliance with inter-departmental expectation
Research information using all resources to resolve inquiries or potential issues
Document customer interactions and notify management of any trends
Troubleshoot common issues with a product or service
Escalate queries or concerns when applicable
Follow up with customers to ensure that they are still satisfied and no outstanding issues
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
Proven customer support experience
Proficiency with general computer applications such as Microsoft Office, and ability to learn new software applications
Personable and attentive
Excellent written and verbal communication skills
Excellent data entry skills
Ability to multi-task, prioritize, and manager time effectively
Flexible and dependable team player
PREFERRED
High school diploma, with some college or degree
1+ years of Customer Service experience
KEY COMPETENCIES
Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
All members of the itel family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability
Call Center Representative
Customer Care Representative Job 16 miles from Jacksonville Beach
Title: Customer Service Representative I (Inbound/Outbound)
Contract: 3+ months
We are open to review resumes from applicants located in these markets:
Indianapolis, IN; Newport, KY; Cincinnati, OH & Jacksonville, FL.
THIS IS A REMOTE POSITION!!
Shift : Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.
Please note: Candidates can't choose shift, so they must be available to work on 2nd and 3rd shift and at least one day of the weekend.
Job Description:
- Call center experience required.
- Excellent communication skills.
- Intermediate knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Responsibilities:
• Candidates are required to provide their own equipment for this role.
• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Candidate must have a minimum of 25mbps upload and 25mbps download.
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow Client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Bilingual Customer Service Specialist (Spanish)
Customer Care Representative Job 16 miles from Jacksonville Beach
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Data Entry & Customer Service
Customer Care Representative Job 16 miles from Jacksonville Beach
At Telebeez Pro, we are a premier cleaning company dedicated to delivering exceptional cleaning services to our valued clients. With years of industry experience, we have established ourselves as a trusted name in the cleaning industry.
About job:
Telebeez is looking a Data entry/Customer Executive to update and maintain information on our company databases and computer systems.
Pay range:
$18.50 - $31.00 hourly
Job:
Full time
On-site
Responsibilities:
Identify and correct data entry errors using appropriate quality control methods
Receive and process invoices for payment and update invoice details accordingly
Perform related tasks like ordering office supplies and filing documents
Manage and organize records and files
Prepare relevant reports as needed
Requirements:
Strong understanding of the Microsoft office suite/Outlook
Excellent communication skills both verbal and written.
Exceptional organizational skills
Strong attention to detail
Bonus Points:
Dental Insurance
Disability Insurance
Health Insurance
Flexible Spending Account
Call Center Representative
Customer Care Representative Job In Jacksonville Beach, FL
Angel Kids Pediatrics seeks a Call Center Representative to handle inbound and outbound patient interaction calls.
Appropriately answer patient enquiries and schedule appointments while ensuring the best patient experience.
Scheduling patient appointments and collecting demographic information with close attention to details. Ensure first call resolution through problem solving and effective call handling.
Demonstrating a pleasant, helpful and comforting attitude while answering patients' enquiries.
Requirements;
At least 2 years of experience working in a customer service capacity in a medical setting. Excellent customer service and communication skills. Ability to work varying shifts. A team player with a positive attitude. Problem- solver with excellent attention to details.
Call Center Representative
Customer Care Representative Job In Jacksonville Beach, FL
At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate and honest eye care for every stage of life. And treat them like members of our family-because they are.
Living Our Vision:
They say seeing is believing. But we say it's much more than that. Seeing is how the story of our life is told. A journey that unfolds through your very own eyes. A journey we're on together, every step of the way-from a child's first eye exam, to their first pair of glasses and contacts, to LASIK, and even cataracts, we help you see the world better at every stage in your life. Any age, any problem, any time, we will be there. That's because at Atlantic Eye Institute we believe in the power of seeing things clearly.
Every vivid color. Every precise movement. Every memory. And so, our team remains committed to you, from the most advanced technology and personalized care to being available 24/7 and always doing the right thing. This is our vision for you: A world where seeing isn't just believing; seeing clearly is living fully. That's why at Atlantic Eye Institute, we not only help improve your vision-we help you Live Your Vision.
We invite you to join our team!
Position Summary
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.
Responsibilities
Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
Update electronic health records (EHR) accurately and efficiently.
Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
Maintain cohesive physician schedules for affiliated practices and locations.
Document call interactions and relevant patient information accurately in the call center software system.
Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications
High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
Previous experience in a call center, customer service, or healthcare setting is advantageous.
Previous ophthalmology experience a plus.
Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
Empathy, compassion, and a customer-focused mindset when dealing with patients.
Familiarity with medical terminology, healthcare procedures, and insurance concepts.
Proficiency in using call center software, databases, and electronic health records (EHR) systems.
Excellent multitasking skills and the ability to work under pressure.
Strong problem-solving abilities to address patient inquiries effectively.
Ability to maintain professionalism and composure during stressful situations.
Understanding of HIPAA regulations and patient confidentiality.
Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits
We offer a competitive benefits package to our employees:
Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package
We also offer the following benefits for FREE:
Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Call Center Service Representative II
Customer Care Representative Job 16 miles from Jacksonville Beach
Call Center Service Representative II - Jacksonville, FL Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. In 2016 we won the Best Places to Work in Jacksonville award from the Jacksonville Journal. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members. Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Role: Assist members and potential members with their phone requests; explain services, respond to problems, and direct phone calls to the appropriate area.
Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations.
Identify cross-sell opportunities and offer products and services to members.
Maintain member account information on computer system and make sure that appropriate records are maintained and required reports are prepared.
Assist other Departments as needed.
Experience and skills required: One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs. Must possess a friendly and professional demeanor. Education: High School Diploma or Equivalent
Customer Service Rep
Customer Care Representative Job In Jacksonville Beach, FL
work directly with medical professionals and physicians to facilitate patient care
advocate for and work in lockstep with chronic patients
work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
provide outcome-based solutions for our physician referral sources and existing patient population
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Prepare and analyze the billing and setup paperwork for patient services
Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommend potential products or services to management by collecting patient information and analyzing customer needs
Actively participate in the training of new customer service and sales personnel
#CSR
Customer Service Rep(05106) - 630 3rd St.
Customer Care Representative Job In Jacksonville Beach, FL
Store Management
Our Domino's Pizza Assistant Managers are the backbone of our business! Assistant Managers handle all aspects of running a Domino's Pizza store, including leading their team, setting high standards for customer service and maintaining exceptional product quality standards.
Paid Training!
We offer a chance for professional growth by requiring all our Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful manager. If you have previous experience, the program allows for self-paced learning and fast tracking to help you advance.
Opportunities!
Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers, the ultimate goal is to own their own business. Only individuals who have successfully managed a Domino's Pizza store for at least a year, are eligible to apply for a franchise. Join our team and learn how business ownership may be within your grasp!
Great Pay!
Our assistant managers are paid a a industry competitive salary. In addition, assistant managers are eligible to earn performance based wage increases and sometimes incentives based on the profitability of their stores, as well as the store's overall performance.
Qualified management applicants must be at least 18 years old, have a valid driver's license and a good driving record. Some management experience is a plus. The ability to work in a fast-paced, high volume environment and be able to handle multiple tasks at once is required.
ABOUT THE JOB
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgement, math and the ability to multitask.
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!
JOB REQUIREMENTS AND DUTIES
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.p
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Qualifications
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Additional InformationPHYSICAL REQUIREMENTS including, but not limited to the following:
Standing: Most tasks are performed from a standing position.
Walking: Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
STOOPING/BENDING
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
CROUCHING/SQUATTING
Performed occasionally to stock shelves and to clean low areas.
REACHING
Reaching is performed continuously; up, down and forward.
Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
MACHINES, TOOLS, EQUIPMENT, WORK AIDS
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
DRIVING SPECIFIC JOB DUTIESApply to Store Management as well. Please review that job description for additional responsibilities.
Customer Service Rep
Customer Care Representative Job In Jacksonville Beach, FL
work directly with medical professionals and physicians to facilitate patient care
advocate for and work in lockstep with chronic patients
work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
provide outcome-based solutions for our physician referral sources and existing patient population
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Prepare and analyze the billing and setup paperwork for patient services
Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommend potential products or services to management by collecting patient information and analyzing customer needs
Actively participate in the training of new customer service and sales personnel
#CSR
Command Center Agent
Customer Care Representative Job 16 miles from Jacksonville Beach
Beep's Command Center provides centralized command and support for our fleet of autonomous vehicles, whenever and wherever our shuttles are operating. The staff at the center monitor the shuttle fleet's operations, troubleshoot issues, and work with our technology partners to ensure consistent, comfortable rides for all our passengers.
Essential Responsibilities:
* Oversee operations of Beep's autonomous fleet using a combination of internal and vendor applications
* Be the point of contact for operational issues
* Track, diagnose, resolve and report on all issues (autonomous software, systems, and mechanics)
* Coordinate and implement software upgrades across our fleet of autonomous vehicles
* Coordinate with vendor support as needed
* Maintain and analyze data logs generated from shuttle activities
* Educate field operations team on troubleshooting techniques
* Present and create technical documents (SOPs, excel spreadsheets, data)
Requirements
Why Join Beep?
* Innovation: Be a part of a trailblazing team that is revolutionizing public transportation.
* Impact: Play a vital role in promoting and humanizing autonomous technology.
* Growth: Benefit from ample opportunities for personal and professional development as we scale our business.
What we are looking for:
* Associate or Bachelor degrees in engineering or other STEM fields
* 1-2 years of experience in a technical field or within an IT customer support role (preferred)
* Strong analytical skills, with the ability to learn and work with complex software systems
* Ability to understand and present high level data
* Ability to confidently and accurately multi-task issues
* Ability to work independently
* Excellent communication skills and ability to deal effectively with clients
* Enthusiasm for emerging technologies
Additional Requirements:
* Must be able to support shift schedule, including nights and weekends
* Must be able to communicate in English effectively with other individuals
* Must be able to maintain good relations with employees, supervisors, and contractors
* Must be able to visually inspect tools, vehicle, equipment, and/or machines
* Must be able to pass background check
* Must have a good driving record, with current FL driver's license
* Must pass Beep AV operator training and certification
Command Center Agent
Customer Care Representative Job 16 miles from Jacksonville Beach
Requirements
Why Join Beep?
Innovation: Be a part of a trailblazing team that is revolutionizing public transportation.
Impact: Play a vital role in promoting and humanizing autonomous technology.
Growth: Benefit from ample opportunities for personal and professional development as we scale our business.
What we are looking for:
Associate or Bachelor degrees in engineering or other STEM fields
1-2 years of experience in a technical field or within an IT customer support role (preferred)
Strong analytical skills, with the ability to learn and work with complex software systems
Ability to understand and present high level data
Ability to confidently and accurately multi-task issues
Ability to work independently
Excellent communication skills and ability to deal effectively with clients
Enthusiasm for emerging technologies
Additional Requirements:
Must be able to support shift schedule, including nights and weekends
Must be able to communicate in English effectively with other individuals
Must be able to maintain good relations with employees, supervisors, and contractors
Must be able to visually inspect tools, vehicle, equipment, and/or machines
Must be able to pass background check
Must have a good driving record, with current FL driver's license
Must pass Beep AV operator training and certification
Medical Call Center Specialist
Customer Care Representative Job 16 miles from Jacksonville Beach
Department: Call Center Operations
Job Title: Call Center Supervisor
Reporting to: Call Center Director
FLSA Status: Non- Exempt
Date Prepared: January 2021
Job Summary:
We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory.
Essential Duties and Responsibilities:
Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
Responsible for collecting existing and new patient insurance information for insurance verification purpose
Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
Take or respond to telephone calls promptly to establish or confirm appointments
Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
Provide support to other members of the department as needed.
Demonstrate compassion and understanding for the patient and caring parties.
Display patience in understanding and satisfying patient's request.
Maintain an adequate level of productivity as defined with the Call Center Supervisor.
Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
Accurately registering new patients to include all demographics and insurance information.
Written communication in the EMR with individual providers and staff relative to patient calls.
Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients.
Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions).
Following all privacy guidelines as set forth in HIPAA.
Ongoing personal/professional development through training.
Commitment to putting our patients first-always.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
Must demonstrate consistent professional conduct and meticulous attention to detail.
Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
Critical thinking skills and a positive attitude essential.
Familiarity with EMR system preferred but not required
Knowledge/Skills/Abilities:
Provide bullet points of specific KSA's that are needed for the job.
Skill Requirements: (X = Required for job)
X
Typing/computer keyboard
X
Verbal communication
X
Utilize computer software (specified above)
X
Written communication
X
Retrieve and compile information
Public speaking/group presentations
X
Maintain records/logs
X
Research, analyze and interpret information
X
Verify data and information
X
Investigate, evaluate, recommend action
X
Organize and prioritize information/tasks
Leadership and supervisory, managing people
X
Operate office equipment
X
Basic mathematical concepts (e.g. add, subtract)
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)
Physical Requirements: (X = Required for job)
X
Sitting for extended periods
X
Lifting/carrying up to 20 pounds various items
Standing for extended periods
Lifting/carrying more than 20 pounds various items
X
Extended periods viewing computer screen
X
Repetitive Motions
X
Walking
X
Pushing/Pulling
X
Reading
X
Bending/Stooping
X
Speaking
X
Reaching/Grasping
X
Hearing
X
Writing
Other (List):
Other (List):
Hazards: (X = Required for job)
X
Normal office environment
X
Electrical current
Toxic or caustic chemicals
Housekeeping and/or cleaning agents
Flammable, explosive gases
Proximity to moving mechanical parts
Employee Acknowledgement:
I have reviewed and understand the requirements stated in this Job Description.
Employee's Signature
Date
Call Queue Specialist
Customer Care Representative Job 16 miles from Jacksonville Beach
Call Queue Specialist needs 3 years experience
Call Queue Specialist requires:
Call queue management
Experience collecting and organizing documentation
Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports
Call Queue Specialist duties:
Call queue management
Title transfer support
Prepared documentation
monitoring call quality and evaluating agent performance
identifying pain points and friction in the customer experience.
Hyper Wellness Representative
Customer Care Representative Job In Jacksonville Beach, FL
Benefits/Perks * $15-$17 per hour PLUS bonuses! * Flexible Schedules * Casual Dress-code * Fun, wellness-focused work environment Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.
Job Summary
Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you're amazing! That's what we're all about at Restore, which means we're always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.
Responsibilities
* Greeting clients and assisting them with Restore's wellness services
* Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
* Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
* Conducting tours and selling service packages and memberships
* Educating clients on Restore services, including medical benefits, precautions, and at-home care
* Performing opening and closing procedures
* Maintain a safe, clean and secure environment for all guests and employees.
* Serve as an expert on Restore products and services.
* Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
* Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.
Qualifications
* You're passionate about health and wellness
* You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don't have a retail vibe.
* Working weekends doesn't bum you out
* Communication and collaboration are some of your strong suits
* You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field
GBGM AML Refresh & Enablement Ops - Command Center
Customer Care Representative Job 16 miles from Jacksonville Beach
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This job is responsible for providing analytical support for AML operations production areas.
Key responsibilities include:
* Monitor refresh production progress; use analytical and data analysis skills to identify areas requiring escalation
* Drive engagement with support and control partners to resolve issues related to refresh execution status
* Monitor technology ticket progress and escalations; generate reports related to use of production tickets
* Oversight and facilitation various refresh escalation Forums
* Oversight and facilitation of Daily Issues Review and Updates for production population
* Data Collection and Entry
* Documentation and maintenance of production support procedures
* Issue identification and Problem Solving
* Adaptability
Job Requirements:
* Intermediate to expert proficiency with Microsoft Excel
* Excellent verbal and written communications skills.
* Organization, prioritization, attention to detail, critical thinking, and Research
* Familiar with MS Office Suite (Excel/Word/Outlook/Access)
* Proven ability to: work in a team environment, organize work, prioritize tasks, and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management
Desired Skills:
* AWARE, GSS ICON, Tableau
* Understanding AML KYC/CDD policies and requirements
* Experience working in highly productive teams within a fast-paced environment
Shift:
1st shift (United States of America)
Hours Per Week:
40
Call Center Office Specialist, Cardiology, Cardiac Access Center
Customer Care Representative Job 16 miles from Jacksonville Beach
* Up to a $1,000 Sign on Bonus Available* We are looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM, Monday through Friday. Depending on the needs of the office, hours may vary on occasion.
It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system.
Additional responsibilities for the Office Specialist may include:
* Patient registration
* Scanning documents
* Posting charges and payments
* Telephone protocols
* Serve as a liaison between our customers and our practice
* Manage a large amount of inbound and outbound calls in a timely manner
* Schedule appointments as needed
* Prepare patient charts prior to appointments
* Submit and obtain external medical records
* Coordinate with third party vendors to complete medical record requests
* Follow call scripts for handling different scenarios
* Identify customer needs and provide solutions
* Data entry tasks
* Provide excellent customer service
* Manage Medical Records onboase queue and index documents in EPIC
* Manage Medical Record Requests onbase queue and send requests to HIM and/or ShareCare
* Other duties as assigned
This Office Specialist will be located at the Cardiology office at the Cardiac Access Center. If you are interested in this Office Specialist job with an award-winning organization, please apply now!
Full/Part Time
Full-Time
Shift Details
Days
Education Required
High School Diploma/GED
Education Preferred
Associate's Degree
Experience
* One-Two Years Front Desk Experience Preferred
* Experience Working in a Medical Office Preferred
Licenses and Certifications
* None
Location Overview
Baptist Health, founded in 1955, is North Florida's most comprehensive health care system and the area's only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children's Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.