Customer care representative jobs in Jacksonville, FL - 518 jobs

Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required 1+ years of experience in insurance or a customer service-related role preferred Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people's lives

Benefits: Bonus based on performance Company parties Competitive salary Free uniforms Opportunity for advancement Training & development Flexible schedule We are a dynamic communications and sales firm partnering with the industry's leading clients to create seamless solutions for damaged auto glass. Our mission is to help customers through every step of the process, from setting up claims to ensuring their auto glass needs are fully resolved. Job Description: We are seeking a dedicated and customer-focused Customer Support Representative to join our team. Each of our new Customer Support Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. In this role, you will: Assist customers in setting up and managing glass claims, ensuring a smooth process from start to finish. Conduct windshield inspections and schedule appointments for our skilled glass installers. Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines Promote our services and address any customer concerns, providing exceptional support throughout. Requirements: Strong communication and interpersonal skills. A proactive attitude and the ability to handle customer inquiries efficiently. Organizational skills to manage schedules and follow up on claims. Reliable and always willing to go above and beyond Ability to learn from others and work in a team-based environment Previous customer service experience is a plus but not required-we're happy to train the right candidate! Schedule: Day shift Monday to Friday Weekends as needed Compensation: $800.00 - $1,200.00 per week

Job Brief: As North America's largest retail travel agency franchise, Expedia Cruises is a full-service leisure travel agency anchored by our deeply passionate expertise for air, land, and sea vacations. Backed by the most powerful travel brand in the world - Expedia - we've thoroughly integrated their massive brand presence, state-of-the-art technology, unrivaled marketing, and distinguished supplier relationships to become Expedia's cruise experts. Our network includes over 290 independently owned franchise locations and more than 6,100 Vacation Consultants in Canada and the United States. As part of the Expedia family of brands, we're able to leverage billions of dollars in buying power to provide our customers with a complete range of vacation products at exceptional value. Each Expedia Cruises location helps customers book All-Inclusive Resorts, Coach & Rail Tours, Vacation Packages, Homes & Villas, Insurance, Flights, Hotels, and Activities. We are seeking a mobile customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. Responsibilities: Generating sales leads. Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. Managing incoming calls. Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. Establishing data entry standards by continually updating filing systems to improve data quality. Building good relationships with customers. Resolving complaints and following up on resolutions. Adhering to best data management practices and maintaining a high standard of accuracy and efficiency. Identifying customers' needs. Meeting sales objectives. Following procedures and policies. Skills Required: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management. Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency. Good communication skills and the ability to collaborate with staff members. Familiarity with CRM tools. Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Job Description Customer Relations Specialist - Jacksonville Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager. Essential Duties and Responsibilities: Applies accessorials as necessary. Processes EDI as required (key account/OEM) Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. Adheres to company standards on customer satisfaction, accuracy, and timeliness. Coordinate appointments with carriers, shippers, and consignees Update and maintain transportation management and operation systems. Proactively identify problems and swiftly implement the appropriate solutions. Answer all customer inquiries in accordance with the customer satisfaction standards. Further increase customer satisfaction and business share through proactive and regular contact Provide complex problem resolution and provides guidance to others. Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments. Maintains regular, timely, and consistent attendance at work. Flexibility to work overtime as needed. Must demonstrate professional behavior. Perform other duties as assigned. Knowledge/Skills/Abilities: Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving) AS400 experience preferred. Knowledge of North America geography Proficient with computer and Microsoft Office applications Excellent data entry/keyboard skills Strong interpersonal skills to effectively interact with internal and external customers. Excellent problem-solving skills with the ability to seek alternative solutions. Self-directed, displays initiative and can work independently. Organizational and time management skills Team player with proven ability to work under pressure. Strong attention to detail with excellent follow-up Excellent communications skills, both written and oral Strong knowledge of customer service principles & practices Attention to detail. Must be fluent in English. Education and Experience Requirements: High School Diploma/GED required. College degree preferred. Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

Relationship Specialist/CSR needs 1-3 years customer service, customer support or inside sales experience Relationship Specialist /CSR requires: Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment. Financial/banking experience Careful attention to details and excellent time management skills. Proficiency in basic computer skills- Advanced Excel knowledge preferable. Intellectually curious about our business, our clients and focused on finding the best solutions. Excellent negotiation and analytical skills - Sales or Customer Service experience preferred Ability to work effectively both independently and as a team member. Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone. Ability and willingness to work a flexible schedule/overtime, as needed. Ability to take constructive feedback and implement training concepts into your ongoing development. Relationship Specialist /CSR duties: Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times. Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections. Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.

Call Center Service Representative II - PART-TIME, Jacksonville, FL Schedule available: Mon, Tues, Thurs, Friday 12:30 pm- 6 pm, Sat 9 am - 12 pm Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members. First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Role: Assist members and potential members with their phone requests; explain services, respond to problems, and direct phone calls to the appropriate area. Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations. Identify cross-sell opportunities and offer products and services to members. Maintain member account information on computer system and make sure that appropriate records are maintained and required reports are prepared. Assist other Departments as needed. Experience and skills required: One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs. Must possess a friendly and professional demeanor. Education: High School Diploma or Equivalent

Call Center Job Description Salary: TBD Reports to: Office Manager SUMMARY: Serves as initial contact for all patients calling the office. DUTIES AND RESPONSIBILITIES: Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager. Schedules patient appointments. Composes and types routine correspondence as required. Collects outstanding balances. Inputs patient information and demographics into computer system. Validates insurance, and PCP. Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. Performs other related duties as assigned by management. Competencies Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce. Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. QUALIFICATIONS: Commitment to excellence and high standards Excellent written and oral communication skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Acute attention to detail Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Excellent customer service skills Ability to understand and follow written and verbal instructions. Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds. Bilingual skills a plus. Education and Experience High school diploma/GED Preferred Education and Experience Medical scheduler: 1 year Insurance Verification: 1 year MOA Certificate from accredited program Work Authorization/Security Clearance (if applicable) Equal Employment Opportunity It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all Additional Duties Travel: Travel is primarily local during the business day Supervisory Responsibility: None Work Environment This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel. The employee must occasionally lift or move up to 20 pounds. Exposure to blood borne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming. Position Type/Expected Hours of Work This is a full-time. Days and hours of work are Monday through Friday, rotating between 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Unlock your potential from anywhere. We're building a passionate team dedicated to client success and flexible remote work. We are seeking a results-oriented and customer-centric Customer Sales Representative to join our expanding work-from-home team. If you're eager to build a rewarding career by providing vital financial solutions and appreciate a flexible, independent environment, this remote position offers an exceptional path to success. Your Day-to-Day as a Remote Customer Sales Representative: You will be instrumental in guiding clients toward informed financial decisions. This includes: Virtual Client Engagement: Establishing and nurturing connections with pre-qualified individuals and families. Personalized Needs Assessment: Gaining a deep understanding of clients' financial situations and aspirations. Strategic Solution Presentation: Delivering clear and compelling presentations of tailored financial strategies (Life Insurance, IUL, Annuities) via virtual platforms. End-to-End Client Guidance: Ensuring a smooth and seamless experience from initial contact through plan implementation. CRM Proficiency: Efficiently managing client interactions and data within our CRM system. Why Join Our Team? Unlimited Earning Potential: Your effort directly impacts your income with an uncapped commission structure. Flexible Remote Work: Design a schedule that truly supports your work-life balance from your home office. Pre-Qualified Leads Provided: Dedicate your time to building relationships, not cold calling. Comprehensive Support: Benefit from extensive training, cutting-edge tools, and invaluable mentorship. Strong Community: Become part of a collaborative and supportive network of peers. Benefits Access: Opportunities for life insurance and healthcare benefits to support your well-being. We're Looking For Individuals Who Are: Exceptional Virtual Communicators: Capable of establishing rapport and clearly articulating complex information remotely. Highly Self-Motivated & Disciplined: Thrive in an independent, home-based work environment. Proactive Problem-Solvers: Results-driven and dedicated to finding the best solutions for clients. Dedicated Client Advocates: Passionate about positively impacting clients' financial futures. Important Notice: This is an independent contractor (1099) role. All compensation is commission-based. Ready to shape your professional destiny in a dynamic remote sales landscape? Explore this exciting opportunity and apply now!

Customer Sales Marketing Associate Our client is looking for a Customer Sales Marketing Associate to drive sales through effective promotions and brand representation for their products and services. In this role, you'll play a key part in supporting new customer acquisition and boosting sales by engaging with new and potential consumers. Our client's success is built on a strong promote-from-within culture, where every manager has completed the sales-focused program, gaining a complete understanding of growth from entry-level sales up. This role is designed to help launch your career in sales, business development, and customer service. Key Responsibilities: Strengthen sales relationships with clients and business partners. Learn and promote sales campaigns with integrity and effectiveness. Collaborate with team members on sales campaigns to drive company-wide success. Engage regularly with team members to support both personal and sales growth. Generate new sales to achieve company goals. Benefits of Joining the Sales Team: Career advancement opportunities in sales and leadership. Travel opportunities to support sales efforts. Weekly team-building events to build a strong sales culture. Paid training to develop your sales skills. This is a valuable opportunity for those with experience in hospitality, team leadership, management, sales, entrepreneurship, or a competitive drive. Join our client's team and take your sales career to the next level! Job Type: Full-time

Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Customer Service Agent to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn. What We Offer: Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support. Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging. Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work. Attractive Benefits: Employee discounts to fuel your passion. Flexible schedule for a better work-life balance. Professional development assistance to advance your career. Your Role: Deliver professional customer service in-person, via phone, or email. Assist clients in planning seamless experiences. Prepare and manage client itineraries and needs. Maintain meticulous records in line with government regulations and company policies. Organize and manage files effectively. Who We Are Looking For: A responsible, self-driven individual with a strong work ethic and professional demeanor. Someone who thrives both independently and as a team player. A detail-oriented, organized professional with exceptional communication skills. Coachability and a keenness to learn and grow within the industry. Embark on a journey with Magical Destinations Travel, where your career is as rewarding as the experiences you create for others. Apply now and let your professional adventure begin!

Job Description The Account Service Representative IV is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment. Qualifications: Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Minimum of 3 years of experience in a similar role, preferably within the insurance, finance, or business operations sector. Proven experience with account management, accounts receivable, and premium and/or claims processing. Demonstrated ability to work in a fast-paced, high-volume environment with attention to detail. Proficient in Microsoft Office Suite, particularly Excel, with strong data analysis and reporting skills. Experience with financial software, ERP systems, or insurance platforms (such as Oracle, or similar) is preferred. Ability to quickly learn new systems and processes as needed. Exceptional verbal and written communication skills, with the ability to explain complex issues clearly and professionally to clients, agents, and internal teams. Strong interpersonal skills with a customer-focused attitude and a demonstrated ability to build and maintain relationships. Strong analytical skills, with the ability to reconcile accounts, identify discrepancies, and propose solutions. Ability to prioritize tasks and manage multiple responsibilities while maintaining accuracy. Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a production-driven environment. Experience with tracking and managing accounts receivable, aged balances, and client settlements. High level of accuracy and attention to detail, particularly when reviewing financial data, processing payments, and generating reports. A proven track record of providing professional, high-quality customer service, with a focus on problem-solving and relationship-building. Familiarity with industry best practices, particularly in relation to insurance, financial reporting, and billing processes. Primary Job Functions: Review and Analyze Error Reports: Ensure alignment with underwriting guidelines and identify discrepancies. Adjust Coverage and Eligibility: Modify coverage details and maintain policy accuracy. Endorsements and Coverage Denials: Process endorsements and deny coverage as needed. Effective Communication: Engage proactively with agents, accounts, and customers to resolve issues. Premium Calculation and Verification: Calculate premiums and validate correct rates. Reconciliation of Business Records: Reconcile business records with reports and payments. Audit Remittance Reports: Verify accuracy of remittance reports and rectify discrepancies. Monetary Tracking and Collections: Maintain records of outstanding balances and ensure timely collections. Maintain Accuracy and Production Standards: Adhere to established standards for business processing. Monitor and Respond to Group Email Folders: Address requests and inquiries promptly within SLA timeframes. Aged Accounts Receivable: Maintain a list of aged accounts, monitor, and ensure timely collections. Accounts Receivable Validation: Ensure accurate receivable balances by reviewing records and resolving discrepancies. Client Reporting Management: Oversee tasks like settlements, reconciliations, data extraction, journal entries, and financial research. Client Communication: Provide clear updates on reporting, process changes, and data queries to clients. Other duties as assigned. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Skills & Competencies Required: Requires some knowledge of a specialized function or skill Developing real trade craft and skills Intermediate to advanced skills in using Excel, including the use of pivot tables, VLOOKUP, and advanced formulas for data analysis and reporting. Familiarity with other data analytics tools (e.g., Power BI, Tableau) for processing and analyzing large datasets. Ability to interpret and analyze trends from data, generate reports, and provide insights to improve processes. Additional Information: Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. Job Posting Disclaimer Fortegra will never request financial or sensitive information such as your bank account information, social security number, or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address “@fortegra.com”. If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at ***************************. Please be aware of job fraud(s) - all correspondence emails regarding your candidacy will come from our Fortegra.com email address. Thank you. #LI-Onsite

Department: Call Center Operations Job Title: Call Center Supervisor Reporting to: Call Center Director FLSA Status: Non- Exempt Date Prepared: January 2021 Job Summary: We are looking for Patient Support Specialists that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory. Essential Duties and Responsibilities: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Following all privacy guidelines as set forth in HIPAA. Ongoing personal/professional development through training. Commitment to putting our patients first-always. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential. Familiarity with EMR system preferred but not required Knowledge/Skills/Abilities: Provide bullet points of specific KSA's that are needed for the job. Skill Requirements: (X = Required for job) X Typing/computer keyboard X Verbal communication X Utilize computer software (specified above) X Written communication X Retrieve and compile information Public speaking/group presentations X Maintain records/logs X Research, analyze and interpret information X Verify data and information X Investigate, evaluate, recommend action X Organize and prioritize information/tasks Leadership and supervisory, managing people X Operate office equipment X Basic mathematical concepts (e.g. add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements: (X = Required for job) X Sitting for extended periods X Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various items X Extended periods viewing computer screen X Repetitive Motions X Walking X Pushing/Pulling X Reading X Bending/Stooping X Speaking X Reaching/Grasping X Hearing X Writing Other (List): Other (List): Hazards: (X = Required for job) X Normal office environment X Electrical current Toxic or caustic chemicals Housekeeping and/or cleaning agents Flammable, explosive gases Proximity to moving mechanical parts Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Employee's Signature Date

Job DescriptionWe're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation: $15 - $17 hourly Responsibilities: Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Coordinate and arrange transportation operations efficiently to ensure the timely delivery of goods and materials Track and monitor shipments closely to provide real-time updates to clients and internal teams within the area Resolve issues and delays promptly by communicating effectively with drivers, warehouse staff, and customers Keep accurate records of all transportation activities, including driver logs and delivery schedules Improve efficiency and reduce costs by continuously optimizing routes and procedures Qualifications: Must possess exemplary interpersonal skills, communication skills, and active listening skills Must have graduated high school, received a G.E.D. or equivalent Strong knowledge of customer interface and interaction About Company USKO Workforce Inc. is rapidly growing and expanding globally in the transportation industry. Offering the highest quality transportation services, we work around the clock to ensure that we provide our customers with unbeatable service and rates. For us, providing our customers with a top-notch, hassle-free experience is our main priority. We pride ourselves on being one of the fastest and most reliable truckload carriers in North America. Our teams work tirelessly around the clock to ensure all of our customers' needs are not only met but also exceeded. Our company offers benefits such as 401(k), medical, dental, and vision. As well as company-sponsored Life AD&D.

Job Description Granite Transformations & Bath Planet of Jacksonville is looking for an outstanding Call Center Representative to call and qualify sales leads, schedule sales appointments, manage customer inquiries, and facilitate other sales tasks as needed. This person will be outbound dialing new inbound leads as well as our potential customer database. Expectation is one set appointment for every two hours worked. Compensation is hourly plus incentive based on volume of set appointments. Qualifications: - Positive attitude and customer service mindset - Self motivated, driven individual - Professional, energetic and a strong brand ambassador for the company - Maintaining flexibility and adaptability in an ever-changing work environment - Critical thinker with the ability to effectively develop solutions - Team player - Basic computer proficiency, including Microsoft tools - Must be available to work Saturday rotation - Organized and detail oriented Related keywords: sales, inside sales, inside sales representative, call center representative Powered by JazzHR 33TJQYZ8uT

Job Summary: The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the Customer Satisfaction and Operations Manager and will be onsite, Monday thru Friday, 8a - 5p. Supervisory Responsibilities: None. Essential Duties and Responsibilities: Applies accessorials as necessary. Processes EDI as required (key account/OEM) Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. Adheres to company standards on customer satisfaction, accuracy, and timeliness. Coordinate appointments with carriers, shippers, and consignees within the US, Mexico, & Canada. Update and maintain transportation management and operation systems. Proactively identify problems and swiftly implement the appropriate solutions. Answer all customer inquiries in accordance with the customer satisfaction standards. Further increase customer satisfaction and business share through proactive and regular contact Provide complex problem resolution and guidance to others. Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments. Maintains regular, timely, and consistent attendance at work. Flexibility to work overtime as needed. Must demonstrate professional behavior. Perform other duties as assigned. The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Required Skills: Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving). AS400 experience preferred. Knowledge of North America geography. Proficient with computer and Microsoft Office applications. Excellent data entry/keyboard skills. Strong interpersonal skills to effectively interact with internal and external customers. Excellent problem-solving skills with the ability to seek alternative solutions. Self-directed, displays initiative and can work independently. Organizational and time management skills. Team player with proven ability to work under pressure. Strong attention to detail with excellent follow-up. Excellent communications skills, both written and oral. Strong knowledge of customer service principles & practices. Attention to detail. Must be fluent in English. Education and Experience: High School Diploma/GED required. College degree preferred. Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.

Angel Kids Pediatrics seeks a Call Center Representative- Spanish Speaking/Bilingual preferred (to handle inbound and outbound patient interaction calls. Appropriately answer patient enquiries and schedule appointments while ensuring the best patient experience. Scheduling patient appointments and collecting demographic information with close attention to details. Ensure first call resolution through problem solving and effective call handling. Demonstrating a pleasant, helpful and comforting attitude while answering patients' enquiries. Requirements; At least 2 years of experience working in a customer service capacity in a medical setting. Excellent customer service and communication skills. Ability to work varying shifts. A team player with a positive attitude. Problem- solver with excellent attention to detail. Bilingual preferred - Spanish and English Languages

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Coordinate and arrange transportation operations efficiently to ensure the timely delivery of goods and materials Track and monitor shipments closely to provide real-time updates to clients and internal teams within the area Resolve issues and delays promptly by communicating effectively with drivers, warehouse staff, and customers Keep accurate records of all transportation activities, including driver logs and delivery schedules Improve efficiency and reduce costs by continuously optimizing routes and procedures