Bilingual Customer Service Representative
Customer Care Representative Job In Jacksonville, FL
Bilingual Customer Service Representative (Spanish/English)
Schedule: Monday - Friday, 9:00 AM - 5:30 PM or 9:30 AM - 6:00 PM
(Shifts may vary based on business needs)
Salary: $21/hr.
(Quarterly performance bonuses and incentives available)
Benefits:
Comprehensive health, dental, and vision coverage
401(k) with matching contributions
Tuition reimbursement program
Quarterly performance bonuses up to $800, unit performance bonuses up to $500, and spot awards ranging from $250 to $500.
Company-provided lunch daily
Onsite gym and dry-cleaning services
Position Overview:
As a Bilingual (Spanish) Customer Service Representative, you will be the first point of contact for customers seeking assistance with their claims. You will play a vital role in delivering exceptional customer support while resolving inquiries quickly and accurately. This position requires a bilingual professional fluent in both English and Spanish, with excellent customer service skills and the ability to manage multiple tasks in a fast-paced environment.
If you're someone who enjoys problem-solving, takes pride in helping customers, and thrives in a high-volume setting, this is the opportunity for you!
Key Responsibilities:
Provide outstanding customer service by managing 30-60 customer calls daily, answering questions, and resolving claims-related issues.
Handle escalations professionally, showing empathy and delivering clear, accurate information.
Input and manage data for claims while multitasking across multiple computer systems and applications.
Collaborate with internal teams and external administrators to investigate claim statuses and resolve issues promptly.
Maintain a high level of professionalism and contribute to building strong customer relationships.
Adapt to evolving business needs, participating in cross-training across departments to support diverse customer service needs (e.g., Credit Protection, Property & Casualty, Debt Cancellation, etc.).
Process and verify claims information, ensuring accuracy and compliance with policies.
Qualifications:
1-2 years of experience with each employer, demonstrating stability and growth in previous roles.
Bilingual fluency in Spanish and English is required.
Ability to multitask and use multiple computer programs simultaneously.
Previous experience in customer service within industries such as insurance, automotive, home protection, or consumer warranties is highly preferred.
Strong verbal and written communication skills with a professional and courteous demeanor.
High School Diploma or equivalent required; additional education or certifications in customer service, insurance, or related fields is a plus.
Experience using Microsoft Word, Excel, Outlook, and other office applications.
Why Join Us:
Growth Opportunities: Be part of a growing team in a rapidly expanding company that values continuous learning and professional development.
Positive Work Environment: Collaborate with a supportive, close-knit team where your contributions are valued.
Comprehensive Training: Initial training will be provided to ensure your success in the role. You'll participate in a classroom setting followed by on-the-floor mentoring to help you navigate our systems and procedures.
Work-Life Balance: Enjoy a consistent Monday-Friday schedule with no weekend shifts.
If you're ready to bring your skills to a dynamic and growing company, we encourage you to apply!
Customer Service Representative
Customer Care Representative Job In Jacksonville, FL
We are hiring for a Claims Examiner for a local insurance company. In this role you will be responsible for analyzing, reviewing, and processing property and casualty (P&C) insurance claims to ensure timely and accurate settlement in accordance with company policies, procedures, and regulatory guidelines. The role involves assessing claim validity, investigating facts, determining coverage, and negotiating settlements, while providing excellent customer service.
Key Responsibilities
Claims Processing
Review and analyze insurance claims to determine validity and coverage under existing policies.
Ensure claims are processed accurately and in compliance with state and federal regulations.
Investigation
Conduct thorough investigations, including reviewing policy details, obtaining statements, and gathering evidence such as photos, police reports, and repair estimates.
Collaborate with adjusters, appraisers, and other professionals to verify facts and assess damages.
Evaluation & Settlement
Evaluate claims to determine appropriate settlement amounts based on policy terms and loss conditions.
Negotiate settlements with claimants, legal representatives, or third parties while maintaining fairness and adherence to company policies.
Documentation
Maintain accurate and detailed records of claims, correspondence, and decisions in the company's claims management system.
Prepare reports summarizing claim trends, issues, and recommendations for management.
Compliance & Risk Management
Stay current with industry standards, legal requirements, and company protocols related to P&C insurance.
Identify and report potential fraud or suspicious activities.
Customer Service
Communicate claim decisions and settlement offers clearly and professionally to claimants and stakeholders.
Provide guidance and support to policyholders during the claims process.
Qualifications
Education: Bachelor's degree in insurance, business administration, or a related field preferred.
Experience: 2-5+ years of experience in P&C claims handling, underwriting, or a related insurance role.
Skills:
Strong analytical and decision-making abilities.
Excellent communication and negotiation skills.
Proficiency with claims management software and Microsoft Office.
Knowledge of state and federal insurance regulations.
Customer Service Specialist
Customer Care Representative Job In Jacksonville, FL
Actalent has an immediate internal opening for a customer service-driven Business Operations Associate at our corporate office in Jacksonville, FL!
Schedule:
Internal | Permanent
Full Time | Monday - Friday | 8:00 AM - 5:00 PM
Hybrid | 4 days in-office, 1 day remote
Compensation / Benefits:
Hourly: $20.19
Bonus: $1000 per quarter based on individual performance
Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (20 days), Profit Sharing, etc.
Job Summary
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable. Qualities include; building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.
Essential Functions
Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with clients to resolve outstanding issues
Making routine welcome and maintenance calls to clients
Develop and maintain customer relationships through weekly touchpoints
Manage and maintain a multi-million-dollar book of Accounts Receivable
Support liaison between field offices and other corporate departments
Responsible for gathering the necessary data to assist management with account specific decisions
Auditing account specific reports to ensure accurate billing and client specific information
Work in an ever-evolving environment that thrives on teamwork in order to achieve individual and team goals
Work at the ground-level gaining experience and insight into our business cycle for future career growth
Perform various customer service-related activities
Gain experience using internal and external tools to audit, send and collect on invoicing
Qualifications
BA / BS degree in Business or Accounting preferred
Ability to effectively work in a team-oriented environment that is fair, open, honest, humble, competitive
Thorough knowledge of business policies and account management practices
Strong communication skills and work ethic
Ability to balance daily workload through effective time management, prioritization, and organizational skills
About Actalent
With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.
Our Culture
The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:
Bringing their best selves to work every day in terms of caring, competitive spirit and character
Leading by example and working with purpose and pride
Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves
Our Commitment
Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.
Actalent PRIDE
Empowered Women at Actalent
BIPOC
Military and First Responder
Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships)
Our Corporate Social Responsibility Strategic Partnerships
We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners:
BEYA - Black Engineer of the Year Awards
SHPE - Society of Hispanic Professional Engineers
Women of Color Stem Conference
Linkage's Women in Leadership Institute
Girlstart
SAE Foundation
SMASH
National Urban League
SASE - Society of Asian Scientists and Engineers
Allegis Group Foundation
The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.
Check out our Instagram and LinkedIn to see what it's like to be part of our team: instagram.com/weareactalent | *************************************************
#actalentinternal #LI-Onsite
Client Service Support-Syndicated Loans.
Customer Care Representative Job In Jacksonville, FL
Immediate need for a talented Client Service Support-Syndicated Loans. This is a 06+months contract opportunity with long-term potential and is located in Jacksonville, FL(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-54996
Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Responsible for assisting in the management of a ‘middle office' agency portfolio of Syndicated Loans transactions for various loan sectors.
Interpreting Credit Agreements and Amendments. Assist with building of new deals, Amendments and closing fees in loan system. Liaising with borrowers, customers, and lenders for credit facilities.
Ensuring that all weekly, by-monthly and monthly MIS is reviewed, approved and complete in various internal MIS systems.
Works collaboratively within the organization, as well as independently
Relationship
Daily liaison with all transaction parties, including clients, borrowers, lawyers, syndicate banks, trustees, GTO Loan Operations, Loan IT and other interested parties
Documentation
Responsible for assisting in the reviewing of agency and related documentation for new deals, restructures, waivers and amendments, and ongoing transactional matters in line with standard Loan Syndication Trading Association (LSTA) templates
Working with team manager on the negotiation on the terms of such documentation (from the Agent's perspective) with borrowers, lawyers, arrangers, lenders and other involved parties
Administration
Handling the administration of a portfolio of Syndicated Loans transactions (ranging from small ‘club' deals to large leveraged facilities)
Maintain internal loan system (register of lender and credit contacts)
Data room maintenance postings (Debtdomain)
Manage loan prepayments and drawdown requests
Resolving client and lender queries
Identify and escalate open issues to Team Manager
Assist with the primary syndication trade settlement process and secondary assignments in Clear Par trade settlement system.
Ensuring the timely billing and chasing of revenue clients
Responsible for assisting with client on-boarding process and coordinating of KYC with various internal KYC teams
Working with our operations team
DB Franchise
Maintaining relationships with key clients - internal and external
Maintaining relationships with key service providers (internal and external) that support the team
Adhere to operational controls including legal and regulatory procedures to ensure safety and security of the Bank's assets
Key Requirements and Technology Experience:
Key skills; Syndicated Loan OR Syndicated)
Credit or transaction analysis
Loan servicing
Bachelor's Degree preferred in Business, Finance, Accounting or Economics. Alternatively, 1-2 years of experience in the finance industry is required
Experience in syndicated loan administration / operations / another relevant area
Confident, articulate, and able to build rapport and maintain strong relationships with clients
Numerate and literate with a high attention to detail
Ability to work to multi-task and work in a fast-paced environment
PC literate with good working knowledge of MS Excel including PIVOT Tables
Knowledge of Loan IQ system preferred but not required
Self motivated, proactive, and possessed of an ability to use own initiative
Assertive, with excellent interpersonal skills
Possess well-developed business skills
An excellent team player, capable of sharing information freely, and assisting others as required
Displays attention to detail and accuracy
Possesses a demonstrated ability to build and manage relationships, and has the credibility and confidence to liaise effectively at senior levels
Has a good understanding of market practice and procedures relating to Syndicated Loans agency work
Shows willingness to, and demonstrated experience of, delivering to clients
Has strong time management and organizational capability
Our client is a leading Investment Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Customer Support Specialist
Customer Care Representative Job In Jacksonville, FL
Join a dynamic team providing trust, agency, and administrative services to borrowers and issuers in global capital markets. This role focuses on middle-office agency support for syndicated loans, working with diverse clients such as hedge funds, private equity firms, and financial institutions.
Key Responsibilities:
Portfolio Management:
Assist in managing a portfolio of syndicated loan transactions.
Review and interpret credit agreements and amendments.
Build new deals and amendments in loan systems.
Client Interaction:
Liaise daily with borrowers, clients, lawyers, and syndicate banks.
Maintain strong client relationships and resolve inquiries promptly.
Documentation & Administration:
Assist in reviewing and negotiating loan documentation.
Manage loan prepayments, drawdown requests, and transaction updates.
Ensure accurate data entry and system updates.
Operations & Compliance:
Coordinate with internal teams for KYC processes.
Adhere to operational controls and regulatory procedures.
Monitor and escalate open issues to team leadership.
Qualifications:
Bachelor's degree in Business, Finance, Accounting, or Economics preferred.
1-2 years of experience in finance or syndicated loan administration.
Proficiency in MS Excel; familiarity with Loan IQ is a plus.
Strong attention to detail, multitasking, and organizational skills.
Excellent interpersonal and communication abilities.
*This is a contract position on a W-2 basis. This position cannot work with third party C2C employers. This position is hybrid in Jacksonville, FL.
Customer Service Specialist
Customer Care Representative Job In Jacksonville, FL
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
Under moderate supervision, this job is the first line of support to resolve routine customer issues.
The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties:
Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
Documents customer feedback and complaints.
Educational Requirements:
High School Preferred
Associate Customer Consultant (R-16971)
Customer Care Representative Job In Jacksonville, FL
Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
The Associate Customer Consultant is responsible for successful customer enablement and onboarding of product solutions for customers requiring a standard onboarding experience. This will entail equipping customers with the knowledge, resources, and support to get the most out of Dun & Bradstreet's products and services during their onboarding phase, per the signed agreement. This role manages a number of customer engagements in varying states at one time, and the focus is on agreements with low spend.
Essential Key ResponsibilitiesOwn onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.Ensure customers are properly engaged, understand their training options, and can successfully use the product.Be a product expert, understanding all facets of the product including best practices to help customers get value. Support customers with product training and walk-throughs to audiences of varying business and technical backgrounds.Conduct check-ins with customers to review their use of the solution within 30 days of onboarding.Serve as the main customer contact during onboarding, escalating issues as needed and taking ownership to coordinate resolution of issues.Work with the customer to prioritize business needs and track the progress of the implementation using D&B's standard procedures and systems.Help customers upgrade to new solutions, which may involve data migration.Provide status updates to customers and internal team members.Oversee transition to the internal team who will own the relationship after onboarding through renewal.
Education and ExperienceBachelor's degree required with 2-5 years of relevant experience.
Essential Skills and/or CertificationsExperience with data and ability to view, extract, transfer, store, recall, and manipulate data files.Experience with Microsoft Office tools.Strong verbal, written, and presentation skills to a diverse audience.Ability to train and transfer knowledge and skills to customers.Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k & Employee Stock Purchase Plan with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
· Learn more about our benefits: **********************
All Dun & Bradstreet job postings can be found at **************************************************************** and ************************** Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. Pay transparency nondiscrimination statement/posting - OFCCP's pay transparency policy can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to ******************** to let us know the nature of your accommodation request and your contact information.
Customer Service Representative Downtown Jax
Customer Care Representative Job In Jacksonville, FL
Benefits: * 401(k) matching * Health insurance * Paid time off Come join the Lee & Cates Glass team which has been family owned and operated for the past 95 years. As a Customer Service Representative (CSR) you will be the primary customer contact for the sale and service of residential glass products and services. You will work closely scheduling and quoting the glass installation trade by working with our experience glass installation technicians.
Glass fabrication shop and commercial storefront
Primary Role of a Customer Service Representative
* Representative of Lee & Cates Glass - "front-line" contact with the customer.
* Provide knowledgeable information on our products and services to our customers.
* Order entry of work orders, purchase orders, and invoices.
* Answering incoming calls.
* Quote follow-up.
* Scheduling of jobs.
* Collections.
* Problem-resolution.
* Salesperson
Founded in 1926, Lee & Cates Glass is a family-owned and operated company that is guided by God and employs conservative and ethical business practices.
EXPERT SERVICE. DECADES OF EXPERIENCE.
Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers' expectations, and we are dedicated to building long-term relationships with those we serve.
Below is a summary of the type of work we perform each day.
Custom Shower and Tub Enclosures
Storefronts and Commercial Contract Glazing
Insulated Glass replacement for Commercial and Residential windows
Commercial Glass Services
Mirrors
Plate Glass
Patio Doors
Full time
Not remote
Benefit plans
Paid holiday and vacations
401k and match
Drug Free Workplace (no marijuana card allowed)
Customer Service Agent
Customer Care Representative Job In Jacksonville, FL
Back to results Customer Service Agent Branches & Operations Full-time Jacksonville, FL, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $14.20 per hour - plus, an exciting bonus plan that rewards your success.
YOUR ROLE AT SIXT
* Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience
* Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
* Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
* Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
* Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
* Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
* Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
* Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
* Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
* Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
* Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
* Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
* Bonus Plan Take advantage of a bonus plan based on performance
* Employee Assistance Program Access support whenever needed through our Employee Assistance Program
* Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
* Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Postet on 09.01.2025
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Customer Engagement Representative
Customer Care Representative Job In Jacksonville, FL
Requirements
What you Will Need to Succeed:
A high school diploma or the equivalent is required
Minimum of 2 years' customer service experience
Excellent oral and written communication skills
Attention to detail
Analytical skills
Customer service orientation
Proficiency with excel and word
A professional attitude is required
EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law
Customer Service Representative
Customer Care Representative Job In Jacksonville, FL
- Job Description **Customer Service Representative** Contract: Jacksonville, Florida, US Salary: $25.00 Per Hour Job Status: Expired **This Job is no longer accepting applications** * 3-5+ years' experience with customer service in enterprise banking or financial call center environment
* Strong soft skills - “client delight” focused
* Multitasker, especially between computer systems
* Receptive to feedback, growth minded, trainable, willing to learn.
* Proactive communication - on time, engaged.
* Self-motivated - works independently.
* Enterprise environment experience
* Financial industry experience
* Customer Service
* Banking
* Inbound/Outbound
* Calls
**Privacy Overview**
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Customer Service Representative
Customer Care Representative Job In Jacksonville, FL
**Type** **Full Time** **Share this posting** **Benefits:** * Competitive salary * Opportunity for advancement * Training & development * Earn competitive pay depending on your skills, experience and availability * Work during traditional business hours
* Professional small office with a friendly touch
* Excellent training and support
* Business casual attire atmosphere
**What You Will Receive** **Responsibilities**
* Dedication to excellent customer service
* Able to manage small business details while working independently
* Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
* Experience handling projects to completion
* Ability to multi-task in a high stress environment
**Qualifications**
* Strong telephone and written communication skills.
* Outgoing personality; enjoys working with people
* Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
* (1+) years experience working in a Call Center or Customer Service Role preferred
* Knowledge of home repair and light remodeling a plus
Handyman Connection of Jacksonville Beach is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Jacksonville Beach to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Jacksonville Beach Compensation: $18.00 - $20.00 per hour * high earnings potential
* a flexible schedule that you control
* using your skills to help improve other's lives
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
**If you're interested in:**
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
Customer Development Representative
Customer Care Representative Job In Jacksonville, FL
UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services.
A Career with UniFirst Offers:
Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility: We're a growing company offering significant avenues for personal development and growth, and providing for continued career progression. Some companies like to promote from within, we love to!
Technology: UniFirst's many cutting edge sales tools and innovative programs are designed with one purpose in mind - to help you succeed.
Family Culture: Our unique family-like culture is what makes UniFirst an organization that stands out from the rest.
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
Responsibilities of the Customer Development Representative:
Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions
Work with the Customer Service team to develop strategies to further develop our market share
Conduct presentation meetings with potential clients as needed
Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale
UniFirst offers the Benefits you need to excel as a Customer Development Representative:
Competitive base salary
Incentives based on monthly sales
Uncapped monthly commissions
Protected territory
Industry-leading sales training
Vehicle Mileage and cell phone reimbursement
Cutting edge sales tools, including a data management device with CRM software
Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more
Qualifications
High school diploma Required; Bachelor's or associate's degree preferred
Proficiency with Mobile Technology, Microsoft Office Suite, and CRM
Outside business-to-business sales or route sales experience preferred
Company Overview:
UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our outside sales team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Appointment Center Representative
Customer Care Representative Job In Jacksonville, FL
Job Details Entry Jacksonville, FL Full Time Not Specified Negligible ConstructionAppointment Center Representative
Appointment Center Representative
Sunshine Foundation Repair, a regional leader in the waterproofing, and foundation repair industry, is looking for a highly motivated and positive individual to serve in our Appointment Center Department.
Our purpose at Sunshine Foundation Repair is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for our clients, and strive to build a long-term relationship with each customer. At Sunshine Foundation Repair, we want our employees to know that they are valuable and we want for them to experience success in a way they never imagined possible.
ESSENTIAL JOB FUNCTIONS
Represents the company through telephone customer contact.
Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments.
Follows up with customers on a variety of issues/occasions.
Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
Performs administrative functions to support all departments as needed.
Regular and punctual attendance. Ability to work overtime if needed.
Qualifications
REQUIRED SKILLS
Thorough understanding of customer service principles and practices.
Skill in operating personal computer and programs such as spreadsheets, database, and work processing software.
Skill in verbal and written communication.
Ability to handle a variety of tasks.
Ability to perform accurate data entry.
Possess talent and personal traits:
Customer Focus
Self Management
Planning & Organizing
Empathetic Outlook
Resiliency
Teamwork
Diplomacy & Tact
Integrity
EDUCATION AND EXPERIENCE
1+ years call center experience preferred.
18 years of age or older.
Bilingual in English/Spanish a plus!
Customer Service Agent
Customer Care Representative Job In Jacksonville, FL
FLJAX - UA, 2400 Yankee Clipper Drive, Jacksonville, Florida, United States of America Req #1686 Thursday, December 12, 2024 **Job Summary** As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
**Responsibilities:**
* Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
* Must be able to announce both incoming and outbound flights.
* Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
* Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
* Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
* Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
* Able to stand and work in one location for up to four hours at a time.
* You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
* Work independently without direct supervision.
**Requirements:**
* Must be at least 18 years of age
* Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
* Ability to read, speak, and understand the English language.
* Ability to stand for long periods of time
* Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
* Possess entry-level computer skills
* Occasionally lift bags or items weighing between 50 and 70 pounds
* Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
* Must be able to work nights, weekends, and holidays
**Other details**
* Job Family CUS
* Job Function CUS - Customer Service
* Pay Type Hourly
* Max Hiring Rate $15.00
Call Center Respresentative
Customer Care Representative Job In Jacksonville, FL
Call Center Job Description
Salary: TBD
Reports to: Office Manager
SUMMARY: Serves as initial contact for all patients calling the office.
DUTIES AND RESPONSIBILITIES:
Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
Schedules patient appointments.
Composes and types routine correspondence as required.
Collects outstanding balances.
Inputs patient information and demographics into computer system.
Validates insurance, and PCP.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Performs other related duties as assigned by management.
Competencies
Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
QUALIFICATIONS:
Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
Education and Experience
High school diploma/GED
Preferred Education and Experience
Medical scheduler: 1 year
Insurance Verification: 1 year
MOA Certificate from accredited program
Work Authorization/Security Clearance (if applicable)
Equal Employment Opportunity
It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all
Additional Duties
Travel: Travel is primarily local during the business day
Supervisory Responsibility: None
Work Environment
This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel. The employee must occasionally lift or move up to 20 pounds. Exposure to blood borne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming.
Position Type/Expected Hours of Work
This is a full-time. Days and hours of work are Monday through Friday, rotating between 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.
Entry Level Call Center Rep- Starts Jan 13
Customer Care Representative Job In Jacksonville, FL
Full-time Description
We are looking for call center entry-level individuals with great customer service and persuasion/negotiation skills who would want to grow within our company. This is not a sales role however, you will work directly with our sales agents on a daily basis. As an active listener, you will determine the customer's needs and whether they qualify for our services. No cold calling. This is not a remote role.
This is a full-time and on-site position.
Previous customer service experience not required.
We provide on-the-job training.
Who We Are
MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers' best interests are always put first. If you're looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people's lives.
Why Work Here
Winner of Glassdoor best Place to Work 2021
Winner of Jacksonville Business Journal Best Places to Work 2021
Full range of benefits including medical, dental, vision, disability, PTO, etc.
$1 employee dental coverage (bi-weekly)
Free $20k life insurance benefit
Free Employee Assistance Program
401(k) plan with match that vests immediately
4 weeks paid parental leave
Discounted Tax Preparation
Requirements
Minimum of high school diploma or GED
Sales experience preferred
Applicants who have stayed in prior roles for a substantial period of time preferred
PHYSICAL DEMANDS:
Sitting at a desk and working on a computer for prolonged periods.
Continuously requires close vision, talking, hearing, using hands and fingers, twisting, standing, walking, reaching, kneeling, bending, crouching and keyboarding.
Occasionally requires lifting, carrying, pushing/pulling, reaching overhead and reaching at or below shoulder level.
Frequent light work that includes moving objects up to 15 pounds.
WORK ENVIRONMENT:
Indoor office setting.
Noise level usually quiet to moderate.
Working in close proximity to others (not applicable to remote or work-from-home status)
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It in no way implies that these are the only functions to be performed by the incumbent. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All functions are subject to reasonable modification to accommodate individuals with disabilities. MoneySolver is an Equal Opportunity Employer.
Store Sales Professional/Customer Sales Representative
Customer Care Representative Job In Jacksonville, FL
The Role:
Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services.
This is the right opportunity for you if you:
Have a passion for 'the hunt' and winning customers
Enjoy building and sustaining customer relationships
Enjoy promoting an entire line of products because you truly believe in the products
Truly love and understand basic selling concepts
A Day in the life:
Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
Promote the entire line of NAPA products and programs to Wholesale Customers
Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
Identify specific needs of customers and align solutions with NAPA's offerings
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
Engage customers and keep them connected through all of NAPA's eSales programs
Perform educational seminars, clinics and presentations on NAPA product lines and services
Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone
What youll need:
Prior experience in a Retail store or outside sales
2+ years of experience in a customer focused role and the ability to perform in a quota-driven environment
Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
Capability to present information in group meetings
Valid driver license with no more than 2 moving violations in the last 4 years required
And if you have this, even better:
Bachelor's Degree
Background in the Automotive Industry
Why NAPA may just be the right place for you:
Base Salary plus commission
Vehicle & Cell phone allowance
Outstanding health benefits and 401K
Stable company. Fortune 200 with a family feel
Company Culture that works hard, yet takes care of employees
Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer.
Next Steps:
Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Representative, Customer Service
Customer Care Representative Job In Jacksonville, FL
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
* SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
* SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The Customer Service Representative is to provide customer service with customer recognition to everyone.
LOCATION AND SCHEDULE
Jacksonville, FL - On-Site
Monday-Friday 7:30 AM - 4:00 PM (can vary based on store)
KEY RESPONSIBILITIES
* Responsible for all customer service functions with customer recognition and interface the most critical element.
* Accurate computerized checkout
* Requesting and identifying material from the warehouse and shelf stocking.
* Store cleanliness both in and outside.
* Other duties as requested by Manager and/or Assistant Manager
QUALIFICATIONS
* High school graduate with one year relevant work experience.
* Basic retail knowledge. Accuracy with computerized checkout systems.
* Requires excellent communication skills.
* Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player.
Why LCI?
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at no cost to the employee
* 401(k) with match and Surplus-Sharing Plans
* Health, Dental, and Vision Insurance
* Ten paid holidays annually
* Paid Time Off (PTO)
* On-site Health and Wellness program
* Employee Assistance Program (EAP)
Customer Service Representative - Jacksonville
Customer Care Representative Job In Jacksonville, FL
Weed Man, the largest franchised lawn care company in North America and the #1 franchise in lawn care, is looking for a Customer Service Representative to join our growing team in . In this role, you will be working in an office setting, interacting with homeowners over the phone, while being responsible for other administrative duties. This position offers a competitive salary and bonus program, varying benefit packages, industry and company training and advancement opportunities. Come to work with your passionate, enthusiastic attitude, and you'll experience the thrill of being a part of a winning team and you'll be rewarded with many opportunities for personal growth!
Jacksonville
Job Description:
For over 50 years, Weed Man has been delivering top-quality lawn care to customers across North America and has grown to become the #1 Franchise in Lawn Care. Together, with the greatest products, service, and employees in the world, we will continue to be America's choice when it comes to selecting a lawn care professional.
As we continue our successful track record of growth, we are pleased to offer exciting employment opportunities. Come to work with your passionate, enthusiastic attitude and be rewarded with many opportunities for personal and professional growth!
We Offer:
* Competitive salary and bonus program
* Varying benefit packages
* Industry and company training
* Advancement opportunities
* The ability to work independently as part of a team
Qualifications: High school diploma (or GED)
* Good with computers, tablets, technology.
* Excellent oral and written communication skills
* Professional appearance
* Advanced problem-solving skills and proven time management
* Ability to work in a team environment
* Ability to work in a results-oriented environment
* Previous customer service / sales experience is an asset but is not required
Benefits:
* 401(k)
* 401(k) matching
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
**Do Not Sell or Share My Personal Data**
** Manage Consent Preferences**
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