This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you'll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.
Responsibilities:
* Connect with customers to provide solutions for product, service and billing inquiries.
* Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
* Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
* Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
* Follow up with customers in a timely manner when necessary.
* Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
* Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
* Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
* Maintain strong knowledge of Midco products and services.
* Provide feedback and suggest improvements for internal and customer-facing tools and systems.
* Participate in training to develop and broaden skill sets and support customer demand.
* Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers
* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
* Maintain reliable and predictable attendance as required by the position.
* Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
* High school diploma or equivalent (GED).
* Basic typing, email and computer skills.
* Proficient at using technology including the internet and applications.
* Exceptional communication skills, both verbal and written.
* Ability to adapt and excel in a fast-paced work environment.
Preferred Qualifications:
* Previous experience in a customer-service environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment:
* Inbound and outbound call center environment, wearing a headset.
* Extremely time sensitive to meet customer demand.
* May be required to work in excess of 40 hours per week.
* Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
Physical Demands:
* Heavy keyboard/mouse usage required with repetitive movements.
* Must remain at your workstation for long periods of time.
Mental Demands:
* Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
* Proficiency in understanding problems and collaborating with others to find alternative solutions.
* Clearly articulate instructions and expectations.
* Skilled in focusing on the issue at hand without reacting emotionally.
* Ability to de-escalate conflicts effectively.
* Maintain availability and composure during periods of continuous, high interaction volume.
* Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
$20k-28k yearly est. 1d ago
Restaurant Staff - Customer Service Associate (Restaurant)
Taco Bell-Aberdeen 4.2
Customer care representative job in Aberdeen, SD
Taco Bell - Aberdeen is looking for a full time or part time Restaurant Staff team member to join our team in Aberdeen, SD. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards. Restaurant Staff responsibilities include: -Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions. -Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage. -Ensure all products are stocked, maintained, and prepared according to company quality standards. -Maintain a clean, safe working environment. -Clean the customer service areas by following the proper procedures as directed by the manager on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units. -Demonstrate fiscal responsibility with all company assets by following company cash handling policies. -Demonstrate ability to be a "team player" by contributing to the team's success and communicating effectively with other Customer Service Representatives. -Assume additional responsibilities as assigned. -Maintain or exceed standards of appearance, cleanliness, hygiene, and health standards. -Frequent washing of hands. A qualified candidate will have: -A high school diploma or equivalent or higher preferred but not required -Strong work ethic and willingness to learn -Demonstrated ability to work in a team environment. We look forward to seeing you for an interview for our full time or part time Restaurant Staff role at Taco Bell - Aberdeen soon!
$23k-29k yearly est. 2d ago
CSA Instructors
North Dakota University System 4.1
Customer care representative job in Valley City, ND
Part-Time CSA Instructor: Only apply to this job posting if specifically directed by the Director for Community School of the Arts. This is a part-time, non-benefited position. This job posting serves to collect information for payroll purposes only. Unsolicited applications to this posting will NOT be considered or responded to. This position is subjected to North Dakota Veteran's Preference requirement.
Additional Information
Click on the Apply for Job button. Resume and cover letter are not required. Email ***************************** for questions regarding CSA Instructor responsibilities.
$37k-43k yearly est. Easy Apply 22d ago
Airport Customer Service Agent
GAT 3.8
Customer care representative job in Dickinson, ND
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$27k-34k yearly est. 7d ago
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer care representative job in Fargo, ND
Come and work for Envoy Air, an American Airlines Group Company, at Hector International Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $15.77/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOversight
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$15.8 hourly Auto-Apply 19d ago
Customer Service Coordinator
JG Elite 4.1
Customer care representative job in Fargo, ND
Job Description
About the Role
The Customer Service Coordinator manages communication between the team and customers. This role focuses on organization, responsiveness, and clarity. It fits people who enjoy helping others, keeping information accurate, and supporting smooth daily operations.
What You Will Do
Handle inbound customer communication and questions
Confirm appointments, schedules, and next steps
Coordinate between customers and internal teams
Track activity, notes, and updates accurately in internal systems
Monitor daily workflows and flag issues when needed
Support leadership with administrative and coordination tasks
Help improve processes as the team grows
What We Offer
Full-time schedule
Paid training on systems and processes
Early exposure to leadership and operations
Faster advancement for strong performers
Stable role with increasing responsibility
Who Thrives Here
You have 1-2 years of prior work experience
You are highly organized and detail-oriented
You communicate clearly and professionally
You want to grow quickly into higher-responsibility roles
Ready to move forward faster? Apply today and join a team where organization, reliability, and initiative create real opportunity.
$34k-41k yearly est. 13d ago
Customer Service & Food Production
Dee Jay's QSR Inc.-KFC
Customer care representative job in Sioux Falls, SD
Job Description
KFC Team Member (Customer Service & Food Production)
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Scholarship opportunities
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Employee meal discount program
Career advancement and professional development opportunities
Medical benefits
Health and Wellness programs
PERKS! Discounts on various offers
Next Day pay available
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements:
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
$33k-56k yearly est. 10d ago
Parent Engagement Specialist
St. Francis Indian School AKA Sicangu Oyate Ho Inc. 3.4
Customer care representative job in Saint Francis, SD
Parent Engagement Specialist
Supervisor: Federal Programs Director
Qualifications:
Preferred Bachelor's degree in Social Work, Education, Communications, or a related field; or equivalent experience.
Experience working with families, children, and community organizations.
Knowledge of educational systems and the challenges faced by diverse families, including those experiencing homelessness.
Strong interpersonal and communication skills, with the ability to engage effectively with parents and staff.
Proficiency in data management and reporting, including familiarity with relevant software and tools.
Bilingual in Lakota skills are a plus.
Overview:
The Parent Engagement Specialist plays a crucial role in fostering positive relationships between the school and parents, ensuring that all parents have a voice in the educational process. This position is responsible for setting up and coordinating parent meetings, tracking engagement efforts, verifying homelessness status among families, and compiling data to report on program statistics. The ideal candidate will be a skilled communicator, a compassionate advocate for families, and a detail-oriented organizer.
Key Responsibilities:
1. Parent Meetings Coordination:
- Organize and schedule regular parent meetings, workshops, and community events.
- Develop agendas in collaboration with school administration and educational staff.
- Facilitate meetings to encourage parent participation and feedback.
- Maintain communication with parents regarding meeting dates, topics, and outcomes.
2. Parent Engagement Tracking:
- Implement systems to track parent engagement and involvement in school activities and programs.
- Regularly assess and analyze engagement data to identify areas for improvement.
- Work collaboratively with staff to increase parent participation and support.
3. Verification of Homelessness Status:
- Collaborate with families to verify homelessness status in accordance with federal and state guidelines.
- Provide resources and support to families experiencing homelessness, connecting them with appropriate services.
- Maintain accurate and confidential records of families' homelessness status and related services provided.
4. Data Compilation and Reporting:
- Compile and analyze data on program statistics, including parent engagement metrics, attendance at meetings, and effectiveness of outreach efforts.
- Prepare regular reports and presentations for school administration and stakeholders, showcasing findings and recommendations.
- Collaborate with relevant staff to ensure data integrity and compliance with accreditation or grant requirements.
5. Supportive Role
- Coordinates activities with other school programs, tribal programs, and community organizations to ensure that parents are aware of support services.
- Facilitate communication between parents and school staff, advocating for parents' needs and concerns.
- Promote a positive school culture that values and respects the role of families in the educational process.
6. Additional Responsibilities:
- Attend professional development workshops to enhance advocacy and engagement skills.
- Participate in school committees related to community outreach, parent involvement, and student support.
- Perform other duties as assigned by the school administration.
Position will be evaluated as per school policies.
#hc206910
$49k-55k yearly est. 26d ago
Customer Service Rep/Dispatch
Advanced Business Methods 4.0
Customer care representative job in Jamestown, ND
The Customer Service Representative performs a wide variety of tasks but generally serves as a liaison between our customers and Advanced Business Methods. This person must be well organized have excellent clerical skills for completing routine tasks. This position also requires good interpersonal skills for communicating with numerous people both internal and external to the company.
Primary Responsibilities:
Perform daily actions such as receive incoming phone calls from customers for service or supplies. Complete service and supply orders from customers and follow up that fulfillments were processed in a timely manner. Answer customer questions regarding service and supply requests. Report client concerns with department managers. Perform daily actions such as billing and shipping audits, review pending supply orders and check supply backorder status with the warehouse manager. Coordinate special supply orders as necessary with the purchasing department. Greet guests and maintain and orderly and cheerful environment for customers and employees. If assigned, lock and unlock front doors, maintain stock of office supplies, and help process the daily mail. Assist customers or other employees with requests. Process inventory transfers. Handle filing and document storage of all sales and contract agreements from
the sales and service department. Other duties upon request.
Experience Requirements:
· One‐year Microsoft Windows or Mac computer experience
· One‐year clerical or customer service-related experience
· Demonstrated proficiency in Word, Excel and Outlook
Job Specifications:
· High school diploma required
· Good written, verbal and listening skills
Other Requirements:
· Ability to work for long periods at a time, sitting at a desk using a computer monitor, keyboard, and telephone, up to eight hours a day as required. Possess clear vision and hearing with
corrective means if required.
Pay Range: $18-$21 per hour/depending on experience.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Employee-Owned Company (ESOP)
Work schedule
Monday to Friday
8 hour shift
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
$18-21 hourly 2d ago
Customer Service Representative
The Goal Family of Companies 4.3
Customer care representative job in Sioux Falls, SD
At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment.
If these values resonate with you, we encourage you to apply for one of our Customer Service Representatives in Sioux Falls, SD.
Full Time Shifts: Monday-Friday various shifts between 7am-7pm*
*Mon - Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours!
Part Time Shift: ask for availability
Starting Pay Range: $15-$18 + up to $450/month bonus
Bilingual Pay Incentive: +$2/hour
Enjoy our perks like:
Free snacks in the office
14 paid holidays every year
The best work culture you've ever known!
Full timers also enjoy:
3-week vacation accrual
401(k) + company match up to 4%
Medical, dental, and vision coverage
Annual HSA contribution of $1,650
Life insurance, disability, and critical illness
Tuition reimbursement program
Paid Parental Leave
$2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
Community funds, wellness funds, and more
:
The Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed.
Responsibilities:
Perform responsibilities following standard operating procedures to meet or exceed documented service level goals
Have a high degree of awareness and understanding of information security
Answer inbound calls and reach first touch resolution on borrower questions or issues
Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance
Respond to customer emails and mail
Record customer interactions, open/close activities in system of record
Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed
Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards
Essential Functions:
Regular and punctual attendance
Answer customer inquiries
Adhere to policies and procedures
Complaint resolution that aligns with Goal's core values
Customer retention and relationship building
Documentation and data entry
Work Environment and Physical Demands:
Ability to stand / sit for extended hours of time
Ability to remain at workstation for long periods of time
Ability to work in an environment with a moderate to loud noise level
Heavy keyboard/mouse usage required with repetitive movements
Basic Minimum Requirements:
2+ years call center customer service or retail customer service position
Proficiency in Microsoft Outlook, Word, and Excel
Workflow management experience
Ability to follow documented Best Practices and Standard Operating Procedures
Ability to communicate in a clear, concise, and professional manner
Ability to prioritize, be organized, and manage time effectively to meet service level goals
Bonus points if you have:
Consumer finance or student loan experience
An eagerness to learn and grow your leadership skills
A drive to succeed, a sense of urgency, and a passion for your work
An all-around team player attitude
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
$15-18 hourly Auto-Apply 60d+ ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Customer care representative job in Watertown, SD
Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative at our Watertown, SD service center. In this role, you'll provide professional and timely support to our sales team and customers.
As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill - and that's where you come in.
Why join AIT?
In addition to competitive hourly pay, bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A lasting career - career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work/life balance
Team oriented company culture
What you'll do:
In our fast-paced team environment, you will partner with our customers and outside sales team to find products and services, solve customer needs, and build ongoing positive business relationships.
Solve customer inquiries, prepare quotes, process/expedite orders & returns
Source parts from suppliers nationwide
Assist in generating sales by upselling, adding on, & educating customers
Help in the stockroom & deliver orders to customers as needed
Qualifications & Skills:
1+ year customer service, inside sales, mechanical or maintenance experience required. Industrial distribution or parts counter environment preferred
High school diploma, GED or equivalent required
Must be able to lift up to 50 lbs.
Mechanical aptitude & attention to detail
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-AV1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$41k-53k yearly est. Auto-Apply 45d ago
Commercial Lines Customer Service Agent
Bank Forward 4.0
Customer care representative job in Grand Forks, ND
At Insure Forward, our greatest asset is our employees. The commitment to our employees is shown by investing in them through a competitive compensation package, professional development opportunities, and having an Employee Stock Ownership. Working for a widely respected company with a rich tradition, in an atmosphere of enthusiasm, positivity, with a culture grounded in teamwork focused on the future is what can be expected at Bank Forward…It's Simply the Forward Way!
Benefits: Health (Traditional and High-Deductible plan options), Dental, Vision, Medial & Dependent Care FSA, HSA, 401k, Employee Stock Ownership, Company paid Life and Long-term disability insurance, Voluntary paid benefits, Paid Time Off, Holidays. Extended Medical Absence Leave.
Work Hours: Full-time; Monday through Friday, 8-5pm.
Skills / Requirements / Qualifications:
Must be licensed in Property/Casualty insurance or be willing to obtain licensing within the first six months of employment.
Maintain new and renewal insurance business.
Field customer requests involving insurance policies.
Review all downloaded activity from carriers for accuracy and handle invoicing for transactions.
Establish and maintain confidential files and records.
Efficiently process renewals, endorsements, change requests, claims and deposit premiums.
Quote and remarket customer accounts as needed.
Bachelor's degree in business, accounting, finance, sales, marketing, or the equivalent combination of education and insurance work experience.
One year of insurance experience preferred.
Equal Opportunity Employer
$28k-32k yearly est. 2d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer care representative job in Sioux Falls, SD
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Sioux Falls area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
Monday to Friday
Driver's License (Required)
$34k-46k yearly est. 60d+ ago
Virtual Banking Call Center Representative
Starion Bank 3.2
Customer care representative job in Mandan, ND
Virtual Banking Call Center Representative
Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion!
Starion is seeking a Virtual Banking Representative in Mandan.
Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday - Friday and will be included in a Saturday rotation.
Title and salary dependent on experience.
At Starion Bank, we're looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you'll feel valued and inspired to contribute your unique skills and experience.
The Virtual Banking Representative will
Process and manage online accounts and consumer loans
Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
Enhance the customer experience while providing solutions to customers
Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
Serve all Starion Bank locations throughout North Dakota and Wisconsin
Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as
Quickly answer customer inquiries in a friendly and courteous manner
Deliver exceptional service
Provide first call resolution while following procedures that meet compliance guidelines
Identify and offer customers the products and services they need and want to succeed financially
Complete weekly tasks as assigned
Assist customers with navigating and troubleshooting various online products
Preferred Qualifications:
One or more years of customer service experience
Experience in a call center or customer service setting
General understanding of standard bank transactions as well as common products and services
Bilingual in English and Spanish desired but not required
Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.
Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at ****************************
Starion Bank is an Equal Opportunity Employer of women, minorities,
protected veterans and individuals with disabilities.
$30k-34k yearly est. Auto-Apply 60d+ ago
Customer Service - Ag Support
Sioux Nation Ag Center
Customer care representative job in Sioux Falls, SD
General Description: This person will be part of a small team of Ag sales staff providing customer service at the front counter and over the phone during business hours. Applicants should be personable and have the ability to prioritize customer service. Experience in the animal health industry with products, feed, nutrition and procedures, particularly with cattle, is preferred. In addition, ideal candidates will be proficient with computers and various technologies or be willing and able to learn. General knowledge of the industry and locations a plus.
Responsibilities:
Answer customer questions regarding products and services provided by Sioux Nation
Pull and pack customer orders, including feed orders if applicable
Inventory counting and management of expired inventory
Assisting Field Marketers with inventory questions
Maintaining customer records for order processing and account management
Partnering with Inside Sales and Warehouse team on shipping and receiving needs
Working alongside sales, vendors and marketing to upsell or cross sell products
Communicate effectively with locations and management about inventory needs
Other duties as assigned
Requirements:
Previous experience in the animal health industry preferred, but not required.
Must have basic office and customer service skills
Willing to follow direction and be part of a team
May be required to pass pre-employment physical as position requires bending, stooping, standing for hours, pulling and lifting up to 50lbs. List not all inclusive.
We want you to join us in our mission to help livestock producers reach their full potential and achieve success in their operations. Together, we can make a meaningful impact and help create a more sustainable and profitable future for the livestock industry.
$28k-36k yearly est. 60d+ ago
Captain - Customer Service
Daveandbusters
Customer care representative job in Sioux Falls, SD
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $11.2 - $13 per hour
Salary Range:
11.2
-
13
We are an equal opportunity employer and participate in E-Verify in states where required.
$11.2-13 hourly Auto-Apply 60d+ ago
CSR / Agent
James Insurance Agency 3.9
Customer care representative job in Mitchell, SD
Customer Service Rep - Strong data entry skills required. Other job requirements: Answering phone, filing, taking payments, filing claims, taking info and entering it into the system for quotes and policy changes. This job could become full time in the very near future. We can also offer hourly + commission if you are licensed. Compensation: $11.00 - $12.00 per hour
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals!
Trusted Choice Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
Each agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of that agency. All inquiries about employment at an agency should be made directly to the location, and not to Big I Indiana.
$11-12 hourly Auto-Apply 60d+ ago
Call Center Training Specialist
Monument Health Rapid City Hospital
Customer care representative job in Rapid City, SD
Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.41 - $28.01
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
Design and deliver new hire training and ongoing development programs for call center staff.
Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
Conduct quality audits of calls and provide coaching to improve performance.
Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
Track performance metrics and adjust training programs to address gaps.
Collaborate with supervisors and managers to align training with organizational goals.
Support staff motivation and professional growth through mentoring and feedback.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
15 Corporate Services Division
Make a difference.
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$22.4-28 hourly Auto-Apply 9d ago
Call Center Training Specialist
Monument Health
Customer care representative job in Rapid City, SD
Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.41 - $28.01
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
Design and deliver new hire training and ongoing development programs for call center staff.
Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
Conduct quality audits of calls and provide coaching to improve performance.
Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
Track performance metrics and adjust training programs to address gaps.
Collaborate with supervisors and managers to align training with organizational goals.
Support staff motivation and professional growth through mentoring and feedback.
All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
15 Corporate Services Division
Make a difference.
Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$22.4-28 hourly Auto-Apply 9d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Jamestown, ND?
The average customer care representative in Jamestown, ND earns between $27,000 and $40,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Jamestown, ND