What is a Customer Care Representative

Customer service representatives are the first contact a customer will have with a company. They take orders, answer questions, listen to complaints, provide information, and process returns over the phone or via email.

As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.

No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.

There is more than meets the eye when it comes to being a customer care representative. For example, did you know that they make an average of $14.71 an hour? That's $30,596 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Representative Do

There are certain skills that many customer care representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Care Representative does

How To Become a Customer Care Representative

If you're interested in becoming a customer care representative, one of the first things to consider is how much education you need. We've determined that 37.2% of customer care representatives have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer care representatives have master's degrees. Even though some customer care representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care representative. When we researched the most common majors for a customer care representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer care representative. In fact, many customer care representative jobs require experience in a role such as customer service representative. Meanwhile, many customer care representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$30,596
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
186,950
Job Openings
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Customer Care Representative Career Paths

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Average Salary for a Customer Care Representative

Customer Care Representatives in America make an average salary of $30,596 per year or $15 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$30,596
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Customer Care Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Representative Resume

At Zippia, we went through countless Customer Care Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Care Representative Resume Examples And Templates

Customer Care Representative Demographics

Customer Care Representative Gender Statistics

female

65.9 %

male

29.2 %

unknown

4.9 %

Customer Care Representative Ethnicity Statistics

White

60.4 %

Hispanic or Latino

19.0 %

Black or African American

10.4 %

Customer Care Representative Foreign Languages Spoken Statistics

Spanish

73.1 %

French

9.2 %

German

2.8 %
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Customer Care Representative Education

Customer Care Representative Majors

28.3 %

Customer Care Representative Degrees

Bachelors

37.2 %

High School Diploma

25.3 %

Associate

22.4 %
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Online Courses For Customer Care Representative That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(254)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(10,227)

Master Customer Service using this practical customer care course...

Customer Service Training Keys To Satisfy Your Customers
udemy
4.3
(251)

An introduction to customer service and its importance in any business...

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Top Skills For a Customer Care Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.1% of customer care representatives listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

12 Customer Care Representative RESUME EXAMPLES

Best States For a Customer Care Representative

Some places are better than others when it comes to starting a career as a customer care representative. The best states for people in this position are Alaska, Hawaii, California, and Washington. Customer care representatives make the most in Alaska with an average salary of $46,694. Whereas in Hawaii and California, they would average $45,949 and $37,894, respectively. While customer care representatives would only make an average of $37,022 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Customer Care Representative Jobs:
571
Highest 10% Earn:
$42,000
Location Quotient:
1.58
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Illinois

Total Customer Care Representative Jobs:
5,989
Highest 10% Earn:
$45,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Customer Care Representative Jobs:
294
Highest 10% Earn:
$57,000
Location Quotient:
0.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Care Representatives

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Top Customer Care Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care representatives and discovered their number of customer care representative opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $28,240. Verizon Communications follows up with an average salary of $29,970, and then comes T-Mobile with an average of $30,309. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care representative. The employers include CVS Health, Anthem, and National General Holdings

Updated August 18, 2021