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Become A Customer Care Representative

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Working As A Customer Care Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Customer Care Representative Do

A Customer Care Representative is focused on providing outstanding customer support to a business’s customers. They build trust with customers and provide quality results in an efficient manner.

How To Become A Customer Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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2,537 Customer Care Representative jobs More

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Real Customer Care Representative Salaries

Job Title Company Location Start Date Salary
Chief Information Officer CCR Ccna The Coca-Cola Company Atlanta, GA Jun 27, 2014 $274,300 -
$400,000
Associate Director, CCR Product Manager Groupm Worldwide LLC New York, NY Aug 22, 2016 $120,000
MDW Customer Care Representative(Software Developer/Applicat Currier, McCabe & Associates, Inc. Albany, NY Sep 10, 2015 $75,000
Customer Care Representative-Products Onboarding GEP Administrative Services Burbank, CA Sep 16, 2016 $65,000
Customer Care Representative Elsevier, Inc. Philadelphia, PA Apr 19, 2013 $46,634 -
$60,190
Customer Care Representative Elsevier, Inc. Philadelphia, PA Apr 19, 2010 $45,000 -
$65,000
Outbound Customer Care Representative Imagine Learning, Inc. Provo, UT May 02, 2011 $42,000
Outbound Customer Care Representative Imagine Learning, Inc. Provo, UT Apr 25, 2011 $42,000
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Top Skills for A Customer Care Representative

CustomerServiceSkillsCustomerCareTechnicalSupportCustomerServiceInquiriesInboundPhoneCallsDataEntryInternalCustomersTroubleshootInboundCustomerCallsMedicarePartDCustomerAccountsCustomerComplaintsHighVolumeOutboundCallsTechnicalIssuesBillingIssuesAccountInformationCustomerQuestionsVerizonBillingQuestions

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Top Customer Care Representative Skills

  1. Customer Service Skills
  2. Customer Care
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Scheduled package pickups by entering geographical information into computer system while managing call handle time and showing excellent customer service skills.
  • Assisted Customer Care Representatives with difficult customers.
  • Provided technical support and processed business customer billing
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Answered clients questions and concerns while resolving issues relating to claims, warranties, servicing products through inbound phone calls.

Top Customer Care Representative Employers

What Kind Of Companies Hire a Customer Care Representative

  1. Xerox
  2. Asurion Protection Services Insurance Agency LLC
  3. CVS Caremark
  4. Alta Resources
  5. Teleperformance
  6. Time Warner Cable Enterprises LLC
  7. Alorica
  8. Anthem
  9. AT&T
  10. Convergys
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