Customer service representatives are the first contact a customer will have with a company. They take orders, answer questions, listen to complaints, provide information, and process returns over the phone or via email.
As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.
No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.
There is more than meets the eye when it comes to being a customer care representative. For example, did you know that they make an average of $14.71 an hour? That's $30,596 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer care representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
If you're interested in becoming a customer care representative, one of the first things to consider is how much education you need. We've determined that 37.2% of customer care representatives have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer care representatives have master's degrees. Even though some customer care representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer care representative. When we researched the most common majors for a customer care representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer care representative. In fact, many customer care representative jobs require experience in a role such as customer service representative. Meanwhile, many customer care representatives also have previous career experience in roles such as cashier or sales associate.