Find The Best Customer Care Representative Jobs For You

Where do you want to work?

0 selections

Working as a Customer Care Representative

There is more than meets the eye when it comes to being a customer care representative. For example, did you know that they make an average of $14.94 an hour? That's $31,072 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Representative Do

There are certain skills that many customer care representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer care representative, we found that a lot of resumes listed 16.9% of customer care representatives included customer care, while 14.2% of resumes included customer service, and 8.7% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care representative job title. But what industry to start with? Most customer care representatives actually find jobs in the insurance and professional industries.

How To Become a Customer Care Representative

If you're interested in becoming a customer care representative, one of the first things to consider is how much education you need. We've determined that 28.7% of customer care representatives have a bachelor's degree. In terms of higher education levels, we found that 4.3% of customer care representatives have master's degrees. Even though some customer care representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care representative. When we researched the most common majors for a customer care representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer care representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer care representative. In fact, many customer care representative jobs require experience in a role such as customer service representative. Meanwhile, many customer care representatives also have previous career experience in roles such as cashier or sales associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary$31,072
Job Growth Rate-2%

Customer Care Representative Jobs

Customer Care Representative Career Paths

Top Careers Before Customer Care Representative

Cashier
16.0%

Top Careers After Customer Care Representative

Cashier
10.7%

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Representative

Customer Care Representatives in America make an average salary of $31,072 per year or $15 per hour. The top 10 percent makes over $41,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$31,072

Best Paying Cities

Average Salary
Salary Range32k - 54k$42k$42,262
Salary Range30k - 49k$39k$38,865
Salary Range25k - 52k$37k$36,632
Salary Range25k - 50k$36k$35,720
Salary Range29k - 42k$35k$35,312
Salary Range26k - 46k$35k$35,213
$22k
$54k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Day Care Licensing Representative II (Upward Mobility Target Title)
Day Care Licensing Representative II (Upward Mobility Target Title)
State of Illinois
State of Illinois
10/30/2020
10/30/2020
$55,04410/30/2020
$55,044
Customer Care Representative To Start!
Customer Care Representative To Start!
Aerotek
Aerotek
10/29/2020
10/29/2020
$31,30510/29/2020
$31,305
Customer Care Representative I
Customer Care Representative I
Anthem, Inc.
Anthem, Inc.
10/29/2020
10/29/2020
$28,50810/29/2020
$28,508
Customer Care Representatives
Customer Care Representatives
Aerotek
Aerotek
10/29/2020
10/29/2020
$27,13110/29/2020
$27,131
Apply NOW: Remote Customer Care Representative
Apply NOW: Remote Customer Care Representative
Aerotek
Aerotek
10/28/2020
10/28/2020
$29,21810/28/2020
$29,218
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Customer Care Representative Demographics

Gender

female

65.9%

male

29.2%

unknown

4.9%

Ethnicity

White

61.1%

Hispanic or Latino

17.9%

Black or African American

11.1%

Foreign Languages Spoken

Spanish

73.1%

French

9.2%

German

2.8%
See More Demographics

Customer Care Representative Education

Degrees

High School Diploma

31.5%

Bachelors

28.7%

Associate

20.2%

Entry Level Jobs For Becoming A Customer Care Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of customer care representatives listed customer care on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Care Representative

Some places are better than others when it comes to starting a career as a customer care representative. The best states for people in this position are California, West Virginia, Maine, and Washington. Customer care representatives make the most in California with an average salary of $38,981. Whereas in West Virginia and Maine, they would average $38,682 and $38,506, respectively. While customer care representatives would only make an average of $37,679 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Care Representative Jobs:
586
Highest 10% Earn:
$60,000
Location Quotient:
1.87
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Customer Care Representative Jobs:
578
Highest 10% Earn:
$72,000
Location Quotient:
1.71
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Kentucky

Total Customer Care Representative Jobs:
1,211
Highest 10% Earn:
$64,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
View Full List

Customer Care Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer care representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer care representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Care Representative Resume

At Zippia, we went through countless customer care representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

How Do Customer Care Representative Rate Their Jobs?

Working as a Customer Care Representative? Share your experience anonymously.
Rate
Do you work as a Customer Care Representative?
Rate how you like work as Customer Care Representative. It's anonymous and will only take a minute.
Rate

Top Customer Care Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care representatives and discovered their number of customer care representative opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $44,553. CVS HLDGS follows up with an average salary of $54,967, and then comes Convergys Corporation with an average of $28,526. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care representative. The employers include The PNC Financial Services Group, Anthem, and Nelnet

1. Xerox
4.7
Avg. Salary: 
$44,553
Customer Care Representatives Hired: 
2,086+
2. CVS HLDGS
4.7
Avg. Salary: 
$54,967
Customer Care Representatives Hired: 
895+
3. Convergys
4.3
Avg. Salary: 
$28,526
Customer Care Representatives Hired: 
793+
4. T-Mobile
4.4
Avg. Salary: 
$45,250
Customer Care Representatives Hired: 
763+
5. Anthem
4.7
Avg. Salary: 
$57,459
Customer Care Representatives Hired: 
746+
6. AT&T
4.7
Avg. Salary: 
$61,738
Customer Care Representatives Hired: 
716+

Recently Added Customer Care Representative Jobs

Updated October 2, 2020