Customer service representatives are the first contact a customer will have with a company. They take orders, answer questions, listen to complaints, provide information, and process returns over the phone or via email.

As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.

No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.

What Does a Customer Care Representative Do

There are certain skills that many customer care representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Care Representative does

How To Become a Customer Care Representative

If you're interested in becoming a customer care representative, one of the first things to consider is how much education you need. We've determined that 37.2% of customer care representatives have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer care representatives have master's degrees. Even though some customer care representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Care Representative

Customer Care Representative Career Paths

Average Salary for a Customer Care Representative

Customer Care Representatives in America make an average salary of $32,912 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $26,000 per year.
Average Customer Care Representative Salary
$32,912 Yearly
$15.82 hourly
$26,000
10 %
$32,000
Median
$40,000
90 %

What Am I Worth?

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How To Become a Customer Care Representative
How To Become a Customer Care Representative Career Overview

States With The Most Customer Care Representative Jobs

Mouse over a state to see the number of active customer care representative jobs in each state. The darker areas on the map show where customer care representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Care Representative Jobs By State

Customer Care Representative Education

Customer Care Representative Majors

28.3 %

Customer Care Representative Degrees

Bachelors

37.2 %

High School Diploma

25.3 %

Associate

22.4 %

Top Skills For a Customer Care Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.7% of customer care representatives listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Care Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Care Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Care Representative Resume
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Customer Care Representative Resume

Customer Care Representative Demographics

Customer Care Representative Gender Distribution

Female
Female
68%
Male
Male
32%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer care representatives, 68.0% of them are women, while 32.0% are men.

  • The most common race/ethnicity among customer care representatives is White, which makes up 60.7% of all customer care representatives.

  • The most common foreign language among customer care representatives is Spanish at 73.1%.

Online Courses For Customer Care Representative That You May Like

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Master Customer Service using this practical customer care course...

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Best States For a Customer Care Representative

Some places are better than others when it comes to starting a career as a customer care representative. The best states for people in this position are Hawaii, Alaska, Washington, and California. Customer care representatives make the most in Hawaii with an average salary of $49,418. Whereas in Alaska and Washington, they would average $44,773 and $40,491, respectively. While customer care representatives would only make an average of $38,438 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Minnesota

Total Customer Care Representative Jobs:
3,400
Highest 10% Earn:
$43,000
Location Quotient:
1.31

2. Wyoming

Total Customer Care Representative Jobs:
287
Highest 10% Earn:
$42,000
Location Quotient:
1.23

3. Hawaii

Total Customer Care Representative Jobs:
302
Highest 10% Earn:
$59,000
Location Quotient:
0.93
Full List Of Best States For Customer Care Representatives

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Top Customer Care Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care representatives and discovered their number of customer care representative opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $37,194. CVS Health follows up with an average salary of $35,907, and then comes T-Mobile US with an average of $33,005. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care representative. The employers include Boston Scientific, Lennar, and Alight Solutions

Most Common Employers For Customer Care Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Xerox$37,194$17.882,088
2Alliance Data$36,765$17.68174
3The Hartford$36,587$17.59181
4CVS Health$35,907$17.261,395
5AT&T$34,109$16.401,031
6Conduent$33,790$16.25192
7Maximus$33,672$16.19457
8T-Mobile$33,005$15.871,349
9Anthem$31,743$15.26974
10StarTek$31,665$15.22482

Becoming a Customer Care Representative FAQs

How Long Does It Take To Become A Customer Care Representative?

It takes 4 years of professional experience to become a customer care representative. That is the time it takes to learn specific customer care representative skills, but does not account for time spent in formal education.

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