FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Customer Care Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Care Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $62,167

    Average Salary

What Does A Customer Care Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Care Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Care Representative?

Send To A Friend

Customer Care Representative Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Care Representative Career Paths

Customer Care Representative
Technical Support Technician Technician Specialist
Account Manager
5 Yearsyrs
Collections Representative Collections Specialist Accounts Receivable Specialist
Accounting Manager
8 Yearsyrs
Case Manager Assistant Director Office Manager
Business Office Manager
8 Yearsyrs
Case Manager Program Manager General Manager
Center Manager
6 Yearsyrs
Billing Specialist Specialist Account Manager
Client Services Manager
7 Yearsyrs
Customer Care Supervisor
5 Yearsyrs
Inside Sales Representative Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Technical Support Technician Specialist Account Manager
District Sales Manager
7 Yearsyrs
Technical Support Representative Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Claim Processor Customer Support Specialist Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Billing Specialist Accountant Account Manager
Relationship Manager
6 Yearsyrs
Member Service Representative Service Representative Account Manager
Sales Account Manager
6 Yearsyrs
Collections Representative Account Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Driver Operation Supervisor Account Executive
Sales/Marketing
5 Yearsyrs
Member Service Representative Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Technical Support Representative Technical Support Technician Technician
Service Manager
7 Yearsyrs
Driver Driver/Material Handler Forklift Operator
Warehouse Manager
5 Yearsyrs
Show More
Share

Do you work as a Customer Care Representative?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Care Representative
Cashier 13.2%
Teller 4.5%
Internship 3.1%
Server 2.8%
Manager 2.3%
Waitress 1.8%
Supervisor 1.7%
Top Careers After Customer Care Representative
Cashier 7.5%
Teller 4.4%
Specialist 2.4%
Server 2.2%
Supervisor 2.2%
Manager 2.2%

Do you work as a Customer Care Representative?

Customer Care Representative Demographics

Gender

Female

68.2%

Male

29.3%

Unknown

2.5%
Ethnicity

White

61.9%

Hispanic or Latino

16.4%

Black or African American

11.7%

Asian

6.4%

Unknown

3.6%
Show More
Foreign Languages Spoken

Spanish

71.8%

French

9.6%

Portuguese

3.1%

German

2.9%

Japanese

1.5%

Italian

1.4%

Arabic

1.2%

Hindi

1.0%

Chinese

1.0%

Carrier

0.9%

Russian

0.8%

Hmong

0.6%

Mandarin

0.6%

Dakota

0.6%

Bosnian

0.5%

Filipino

0.5%

Urdu

0.5%

Tagalog

0.5%

Swahili

0.4%

Vietnamese

0.4%
Show More

Customer Care Representative Education

Schools

University of Phoenix

28.0%

Strayer University

6.1%

Kaplan University

5.1%

Arkansas Tech University

4.9%

Tennessee State University

4.9%

Southern New Hampshire University

4.7%

Ashford University

4.7%

Wake Technical Community College

4.4%

Liberty University

4.4%

Middle Tennessee State University

4.3%

American InterContinental University

3.8%

Jackson State University

3.6%

Hinds Community College

3.4%

Grand Canyon University

3.2%

Itawamba Community College

2.6%

Ivy Tech Community College of Indiana

2.5%

Houston Community College

2.5%

Monroe Community College

2.5%

University of North Carolina at Greensboro

2.4%

Valencia College

2.3%
Show More
Majors

Business

28.2%

Health Care Administration

6.9%

Psychology

6.7%

Criminal Justice

5.9%

Accounting

4.9%

General Studies

4.9%

Nursing

4.9%

Communication

4.8%

Medical Assisting Services

4.5%

Management

3.4%

Computer Science

3.3%

Marketing

2.9%

Liberal Arts

2.9%

Computer Information Systems

2.6%

Human Resources Management

2.5%

English

2.5%

Education

2.4%

Information Technology

2.3%

Pharmacy

1.8%

Political Science

1.8%
Show More
Degrees

Other

36.0%

Bachelors

32.7%

Associate

16.1%

Masters

6.6%

Certificate

5.6%

Diploma

2.2%

License

0.5%

Doctorate

0.4%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Care Representative Salaries

Job Title Company Location Start Date Salary
MDW Customer Care Representative(Software Developer/Applicat Currier, McCabe & Associates, Inc. Albany, NY Sep 10, 2015 $75,000
Customer Care Representative-Products Onboarding GEP Administrative Services Burbank, CA Sep 16, 2016 $65,000
Customer Care Representative Elsevier, Inc. Philadelphia, PA Apr 19, 2013 $46,634 -
$60,190
Customer Care Representative Elsevier, Inc. Philadelphia, PA Apr 19, 2010 $45,000 -
$65,000
Outbound Customer Care Representative Imagine Learning, Inc. Provo, UT May 02, 2011 $42,000
Outbound Customer Care Representative Imagine Learning, Inc. Provo, UT Apr 25, 2011 $42,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Customer Care Representative?

Have you worked as a Customer Care Representative? Help other job seekers by rating your experience as a Customer Care Representative.

Top Skills for A Customer Care Representative

  1. Customer Service
  2. Technical Support
  3. Customer Care
You can check out examples of real life uses of top skills on resumes here:
  • Answered customer service related questions and negotiate payment arrangements on delinquent accounts.
  • Provided excellence in customer service, billing, security verification, technical support and account resolution.
  • Submit process improvement suggestions to management to assist in improving efficiency in the customer care department.
  • Answered customer phone calls and navigated various proprietary software to identify customers and address their concerns.
  • Provide one-stop solutions for customer concerns involving billing issues, and troubleshooting equipment.

How Would You Rate Working As a Customer Care Representative?

Are you working as a Customer Care Representative? Help us rate Customer Care Representative as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Customer Care Representatives

  1. New Hampshire
  2. Rhode Island
  3. Minnesota
  4. Wisconsin
  5. Massachusetts
  6. Alaska
  7. Connecticut
  8. Ohio
  9. North Dakota
  10. Iowa
  • (680 jobs)
  • (316 jobs)
  • (1,620 jobs)
  • (1,552 jobs)
  • (1,756 jobs)
  • (144 jobs)
  • (664 jobs)
  • (3,789 jobs)
  • (214 jobs)
  • (919 jobs)

Top Customer Care Representative Employers

Jobs From Top Customer Care Representative Employers

Related to your recently viewed content