Customer service representatives are the first contact a customer will have with a company. They take orders, answer questions, listen to complaints, provide information, and process returns over the phone or via email.
As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.
No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.