Customer care representative vs client representative

The differences between customer care representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a client representative are customer service, phone calls, and client accounts.

Customer care representative vs client representative overview

	Customer Care Representative	Client Representative
Yearly salary	$32,912	$41,785
Hourly rate	$15.82	$20.09
Growth rate	-4%	-4%
Number of jobs	214,835	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Customer care representative vs client representative salary

Customer care representatives and client representatives have different pay scales, as shown below.

	Customer Care Representative	Client Representative
Average salary	$32,912	$41,785
Salary range	Between $26,000 And $40,000	Between $28,000 And $60,000
Highest paying City	Urban Honolulu, HI	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Philadelphia Corporation for Aging	IBM
Best paying industry	Automotive	Technology

Differences between customer care representative and client representative education

There are a few differences between a customer care representative and a client representative in terms of educational background:

	Customer Care Representative	Client Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs client representative demographics

Here are the differences between customer care representatives' and client representatives' demographics:

	Customer Care Representative	Client Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care representative and client representative duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Customer care representative vs client representative skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Client Representative

Updated January 8, 2025

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