Customer care representative vs customer account representative

The differences between customer care representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer care representative vs customer account representative overview

	Customer Care Representative	Customer Account Representative
Yearly salary	$32,912	$36,138
Hourly rate	$15.82	$17.37
Growth rate	-4%	-4%
Number of jobs	214,835	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer care representative vs customer account representative salary

Customer care representatives and customer account representatives have different pay scales, as shown below.

	Customer Care Representative	Customer Account Representative
Average salary	$32,912	$36,138
Salary range	Between $26,000 And $40,000	Between $27,000 And $46,000
Highest paying City	Urban Honolulu, HI	San Ramon, CA
Highest paying state	Hawaii	Alaska
Best paying company	Philadelphia Corporation for Aging	Dairy Farmers of America
Best paying industry	Automotive	Finance

Differences between customer care representative and customer account representative education

There are a few differences between a customer care representative and a customer account representative in terms of educational background:

	Customer Care Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs customer account representative demographics

Here are the differences between customer care representatives' and customer account representatives' demographics:

	Customer Care Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care representative and customer account representative duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer care representative vs customer account representative skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Account Representative

Updated January 8, 2025

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