Customer care representative vs customer care advocate

The differences between customer care representatives and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer care advocate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Customer care representative vs customer care advocate overview

	Customer Care Representative	Customer Care Advocate
Yearly salary	$32,912	$33,219
Hourly rate	$15.82	$15.97
Growth rate	-4%	-4%
Number of jobs	214,835	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

Customer care representative vs customer care advocate salary

Customer care representatives and customer care advocates have different pay scales, as shown below.

	Customer Care Representative	Customer Care Advocate
Average salary	$32,912	$33,219
Salary range	Between $26,000 And $40,000	Between $24,000 And $44,000
Highest paying City	Urban Honolulu, HI	Santa Barbara, CA
Highest paying state	Hawaii	Hawaii
Best paying company	Philadelphia Corporation for Aging	University of California, Berkeley
Best paying industry	Automotive	Insurance

Differences between customer care representative and customer care advocate education

There are a few differences between a customer care representative and a customer care advocate in terms of educational background:

	Customer Care Representative	Customer Care Advocate
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs customer care advocate demographics

Here are the differences between customer care representatives' and customer care advocates' demographics:

	Customer Care Representative	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care representative and customer care advocate duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer care representative vs customer care advocate skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Customer Care Representative vs. similar jobs

Customer Care Representative related careers

Customer Care Representative related jobs

Customer Care Representative jobs by location

Zippia Careers
Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Care Advocate

Updated January 8, 2025

Browse office and administrative jobs