Customer care representative vs customer care associate

The differences between customer care representatives and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer care representative vs customer care associate overview

	Customer Care Representative	Customer Care Associate
Yearly salary	$32,912	$33,115
Hourly rate	$15.82	$15.92
Growth rate	-4%	-4%
Number of jobs	214,835	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Customer care representative vs customer care associate salary

Customer care representatives and customer care associates have different pay scales, as shown below.

	Customer Care Representative	Customer Care Associate
Average salary	$32,912	$33,115
Salary range	Between $26,000 And $40,000	Between $24,000 And $43,000
Highest paying City	Urban Honolulu, HI	San Diego, CA
Highest paying state	Hawaii	California
Best paying company	Philadelphia Corporation for Aging	Centennial Bank
Best paying industry	Automotive	Insurance

Differences between customer care representative and customer care associate education

There are a few differences between a customer care representative and a customer care associate in terms of educational background:

	Customer Care Representative	Customer Care Associate
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs customer care associate demographics

Here are the differences between customer care representatives' and customer care associates' demographics:

	Customer Care Representative	Customer Care Associate
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care representative and customer care associate duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care representative vs customer care associate skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Zippia Careers
Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Care Associate

Updated January 8, 2025

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