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The differences between customer care representatives and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer relations coordinator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.
| Customer Care Representative | Customer Relations Coordinator | |
| Yearly salary | $32,912 | $37,953 |
| Hourly rate | $15.82 | $18.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,835 | 177,951 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Customer care representatives and customer relations coordinators have different pay scales, as shown below.
| Customer Care Representative | Customer Relations Coordinator | |
| Average salary | $32,912 | $37,953 |
| Salary range | Between $26,000 And $40,000 | Between $27,000 And $52,000 |
| Highest paying City | Urban Honolulu, HI | Oakland, CA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | Philadelphia Corporation for Aging | World Fuel Services |
| Best paying industry | Automotive | Automotive |
There are a few differences between a customer care representative and a customer relations coordinator in terms of educational background:
| Customer Care Representative | Customer Relations Coordinator | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care representatives' and customer relations coordinators' demographics:
| Customer Care Representative | Customer Relations Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |