Customer care representative vs customer relations representative

The differences between customer care representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Customer care representative vs customer relations representative overview

	Customer Care Representative	Customer Relations Representative
Yearly salary	$32,912	$38,632
Hourly rate	$15.82	$18.57
Growth rate	-4%	-4%
Number of jobs	214,835	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Customer care representative vs customer relations representative salary

Customer care representatives and customer relations representatives have different pay scales, as shown below.

	Customer Care Representative	Customer Relations Representative
Average salary	$32,912	$38,632
Salary range	Between $26,000 And $40,000	Between $29,000 And $50,000
Highest paying City	Urban Honolulu, HI	New York, NY
Highest paying state	Hawaii	New Jersey
Best paying company	Philadelphia Corporation for Aging	Cook Children's Medical Center
Best paying industry	Automotive	Finance

Differences between customer care representative and customer relations representative education

There are a few differences between a customer care representative and a customer relations representative in terms of educational background:

	Customer Care Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs customer relations representative demographics

Here are the differences between customer care representatives' and customer relations representatives' demographics:

	Customer Care Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care representative and customer relations representative duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Customer care representative vs customer relations representative skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Relations Representative

Updated January 8, 2025

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