Customer care representative vs customer service administrative assistant

The differences between customer care representatives and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care representative, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.

Customer care representative vs customer service administrative assistant overview

	Customer Care Representative	Customer Service Administrative Assistant
Yearly salary	$32,912	$33,741
Hourly rate	$15.82	$16.22
Growth rate	-4%	-8%
Number of jobs	214,835	93,535
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Average age	40	50
Years of experience	12	2

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

Customer care representative vs customer service administrative assistant salary

Customer care representatives and customer service administrative assistants have different pay scales, as shown below.

	Customer Care Representative	Customer Service Administrative Assistant
Average salary	$32,912	$33,741
Salary range	Between $26,000 And $40,000	Between $28,000 And $40,000
Highest paying City	Urban Honolulu, HI	Everett, WA
Highest paying state	Hawaii	Washington
Best paying company	Philadelphia Corporation for Aging	Uline
Best paying industry	Automotive	Finance

Differences between customer care representative and customer service administrative assistant education

There are a few differences between a customer care representative and a customer service administrative assistant in terms of educational background:

	Customer Care Representative	Customer Service Administrative Assistant
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	Western Carolina University

Customer care representative vs customer service administrative assistant demographics

Here are the differences between customer care representatives' and customer service administrative assistants' demographics:

	Customer Care Representative	Customer Service Administrative Assistant
Average age	40	50
Gender ratio	Male, 32.0% Female, 68.0%	Male, 10.7% Female, 89.3%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	6%

Differences between customer care representative and customer service administrative assistant duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Customer care representative vs customer service administrative assistant skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

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Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Service Administrative Assistant

Updated January 8, 2025

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