Customer care representative vs customer service representative

The differences between customer care representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer service representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer care representative vs customer service representative overview

	Customer Care Representative	Customer Service Representative
Yearly salary	$32,912	$32,260
Hourly rate	$15.82	$15.51
Growth rate	-4%	-4%
Number of jobs	214,835	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Customer care representative vs customer service representative salary

Customer care representatives and customer service representatives have different pay scales, as shown below.

	Customer Care Representative	Customer Service Representative
Average salary	$32,912	$32,260
Salary range	Between $26,000 And $40,000	Between $25,000 And $41,000
Highest paying City	Urban Honolulu, HI	Des Moines, WA
Highest paying state	Hawaii	Washington
Best paying company	Philadelphia Corporation for Aging	Oracle
Best paying industry	Automotive	Insurance

Differences between customer care representative and customer service representative education

There are a few differences between a customer care representative and a customer service representative in terms of educational background:

	Customer Care Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs customer service representative demographics

Here are the differences between customer care representatives' and customer service representatives' demographics:

	Customer Care Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care representative and customer service representative duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer care representative vs customer service representative skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Service Representative

Updated January 8, 2025

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