Customer care representative vs customer service representative manager

The differences between customer care representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer service representative manager. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer care representative vs customer service representative manager overview

	Customer Care Representative	Customer Service Representative Manager
Yearly salary	$32,912	$32,048
Hourly rate	$15.82	$15.41
Growth rate	-4%	-4%
Number of jobs	214,835	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Customer care representative vs customer service representative manager salary

Customer care representatives and customer service representative managers have different pay scales, as shown below.

	Customer Care Representative	Customer Service Representative Manager
Average salary	$32,912	$32,048
Salary range	Between $26,000 And $40,000	Between $25,000 And $41,000
Highest paying City	Urban Honolulu, HI	San Jose, CA
Highest paying state	Hawaii	California
Best paying company	Philadelphia Corporation for Aging	First Book
Best paying industry	Automotive	Finance

Differences between customer care representative and customer service representative manager education

There are a few differences between a customer care representative and a customer service representative manager in terms of educational background:

	Customer Care Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care representative vs customer service representative manager demographics

Here are the differences between customer care representatives' and customer service representative managers' demographics:

	Customer Care Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care representative and customer service representative manager duties and responsibilities

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer care representative vs customer service representative manager skills

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Office and Administrative Industry
Customer Care Representative
Customer Care Representative vs Customer Service Representative Manager

Updated January 8, 2025

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