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The differences between customer care representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a customer care representative include customer care, customer service and work ethic. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Customer Care Representative | Customer Support Representative | |
| Yearly salary | $32,912 | $37,404 |
| Hourly rate | $15.82 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,835 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer care representatives and customer support representatives have different pay scales, as shown below.
| Customer Care Representative | Customer Support Representative | |
| Average salary | $32,912 | $37,404 |
| Salary range | Between $26,000 And $40,000 | Between $29,000 And $47,000 |
| Highest paying City | Urban Honolulu, HI | Boston, MA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | Philadelphia Corporation for Aging | University of California, Berkeley |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer care representative and a customer support representative in terms of educational background:
| Customer Care Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care representatives' and customer support representatives' demographics:
| Customer Care Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |