Customer care representative demographics and statistics in the US
Customer care representative demographics research summary. Zippia estimates customer care representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer care representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care representatives after extensive research and analysis:
- There are over 774,657 customer care representatives currently employed in the United States.
- 68.0% of all customer care representatives are women, while 32.0% are men.
- The average customer care representative age is 40 years old.
- The most common ethnicity of customer care representatives is White (55.8%), followed by Hispanic or Latino (20.0%), Black or African American (11.7%) and Asian (6.5%).
- Customer care representatives are most in-demand in Los Angeles, CA.
- The automotive industry is the highest-paying for customer care representatives.
- Urban Honolulu, HI pays an annual average wage of $49,385, the highest in the US.
- In 2022, women customer care representatives earned 97% of what men earned.
- 7% of all customer care representatives are LGBT.
- Minnesota is the best state for customer care representatives to live.
- Customer care representatives are 54% more likely to work at private companies in comparison to public companies.
On this page
Customer care representative demographics by:
Customer care representative gender statistics
68.0% of customer care representatives are women and 32.0% of customer care representatives are men.
- Female, 68.0%
- Male, 32.0%
Customer care representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 68.0% |
| Male | 32.0% |
Customer care representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$34,330
Female income
$33,356
Customer care representative gender ratio over time
This data breaks down the percentage of men and women in customer care representative positions over time. Currently, 68.0% of customer care representatives are female.
Customer care representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.32% | 69.68% |
| 2011 | 30.17% | 69.83% |
| 2012 | 31.65% | 68.35% |
| 2013 | 32.09% | 67.91% |
| 2014 | 32.59% | 67.41% |
| 2015 | 32.48% | 67.52% |
| 2016 | 33.04% | 66.96% |
| 2017 | 33.47% | 66.53% |
| 2018 | 32.17% | 67.83% |
| 2019 | 31.74% | 68.26% |
| 2020 | 32.37% | 67.63% |
| 2021 | 31.99% | 68.01% |
Customer care representative related jobs gender ratio
We compared customer care representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Representative | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care representative demographics by race
The most common ethnicity among customer care representatives is White, which makes up 55.8% of all customer care representatives. Comparatively, 20.0% of customer care representatives are Hispanic or Latino and 11.7% of customer care representatives are Black or African American.
- White, 55.8%
- Hispanic or Latino, 20.0%
- Black or African American, 11.7%
- Asian, 6.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer care representative race
| Customer care representative race | Percentages |
|---|---|
| White | 55.8% |
| Hispanic or Latino | 20.0% |
| Black or African American | 11.7% |
| Asian | 6.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer care representative race and ethnicity over time
See how customer care representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.18% | 11.96% | 5.75% | 16.06% |
| 2011 | 62.90% | 12.25% | 5.89% | 15.94% |
| 2012 | 62.10% | 12.13% | 5.70% | 16.79% |
| 2013 | 62.45% | 11.97% | 5.87% | 16.46% |
| 2014 | 61.83% | 11.91% | 6.18% | 16.65% |
| 2015 | 61.21% | 11.66% | 5.96% | 17.76% |
| 2016 | 60.33% | 12.15% | 6.21% | 17.66% |
| 2017 | 61.24% | 11.56% | 6.17% | 17.48% |
| 2018 | 61.06% | 11.14% | 6.34% | 17.87% |
| 2019 | 60.66% | 11.34% | 6.15% | 18.38% |
| 2020 | 58.09% | 10.74% | 6.30% | 18.99% |
| 2021 | 55.78% | 11.71% | 6.47% | 20.01% |
Customer care representative wage gap by race
According to our data, asian customer care representatives have the highest average salary compared to other ethnicities. Black or african american customer care representatives have the lowest average salary at $34,036.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,075 |
| White | $34,380 |
| Black or African American | $34,036 |
| Asian | $34,865 |
| Hispanic or Latino | $34,299 |
Average customer care representative age
See how the average age of customer care representatives varies based on ethnicity and gender.
Male
Female
Customer care representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care representative age breakdown
The average age of customer care representatives is 40+ years years old, representing 49% of the customer care representative population.
Customer care representative age breakdown
| Customer Care Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care representative educational attainment
The most common degree for customer care representatives is bachelor's degree, with 37% of customer care representatives earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 22%.
- Bachelor's, 37%
- High School Diploma, 25%
- Associate, 22%
- Diploma, 7%
- Other Degrees, 9%
Customer care representatives by degree level
| Customer care representative degree | Percentages |
|---|---|
| Bachelor's | 37% |
| High School Diploma | 25% |
| Associate | 22% |
| Diploma | 7% |
| Other Degrees | 9% |
Customer care representative jobs you might like
Customer care representative wage gap by degree level
According to the data, customer care representatives with a Master's degree earn more than those without, at $37,355 annually. With a Bachelor's degree, customer care representatives earn a median annual income of $36,174 compared to $33,574 for customer care representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,355 |
| High School Diploma or Less | $32,658 |
| Bachelor's Degree | $36,174 |
| Some College/ Associate Degree | $33,574 |
Customer care representative employment statistics
Most customer care representatives work for a private in the professional industry.
Company size where customer care representatives work
Below, you can see the size of companies where customer care representatives work.
Customer care representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 34% |
| > 10,000 employees | 39% |
Customer care representative jobs by company type
Employees with the customer care representative job title have their preferences when it comes to working for a company. For instance, most customer care representatives prefer to work at private companies over public companies.
Customer care representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 45% |
| Private | 54% |
| Government | 1% |
Customer care representative jobs by industry
The most common industries for customer care representatives are professional, retail and finance.
Customer care representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Professional | 14% |
| Retail | 9% |
| Finance | 9% |
| Technology | 7% |
| Telecommunication | 6% |
| Health Care | 6% |
| Manufacturing | 5% |
| Insurance | 5% |
| Media | 3% |
| Hospitality | 3% |
| Transportation | 2% |
| Construction | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer care representative turnover and employment statistics
Customer care representative unemployment rate over time
The unemployment rate for customer care representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care representative unemployment rate by year
| Year | Customer care representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care representative tenure
The average customer care representative stays at their job for 1-2 years, based on the 45,316 customer care representatives resumes in Zippia's database.
Customer care representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 35% |
| 3-4 years | 10% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 3% |
Customer care representative LGBT ratio compared to similar jobs
Review the percent of customer care representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telephone Ad Taker | 5.53% | 1,733 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Care Representative | 7.19% | - |
| Line Assigner | 8.60% | 45,710 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Circulation Worker | 11.16% | 19,380 |
| Learning Resources Assistant | 15.31% | 41,804 |
Similar customer care representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telephone Ad Taker | 5.53% | 1,733 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Line Assigner | 8.60% | 45,710 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Circulation Worker | 11.16% | 19,380 |
| Learning Resources Assistant | 15.31% | 41,804 |
Foreign languages spoken by customer care representatives
The most common foreign language among customer care representatives is Spanish at 73.1%. The second-most popular foreign language spoken is French at 9.2% and German is the third-most popular at 2.8%.
- Spanish, 73.1%
- French, 9.2%
- German, 2.8%
- Portuguese, 2.7%
- Arabic, 1.7%
- Other, 10.5%
Customer care representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.1% |
| French | 9.2% |
| German | 2.8% |
| Portuguese | 2.7% |
| Arabic | 1.7% |
| Other | 10.5% |
