Customer care representative job description
Updated March 14, 2024
8 min read
Customer care representatives are at the company's frontline to address customer inquiries or complaints by listening to and understanding concerns, identifying the best solution to alleviate challenges, and working on the fulfillment of customer requests. They are expected to represent the company's brand of service to ensure that customers remain loyal to the company.
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Example customer care representative requirements on a job description
Customer care representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in customer care representative job postings.
Sample customer care representative requirements
- High school diploma or equivalent
- Minimum one year of customer service experience
- Proficient in MS Office software
- Excellent knowledge of industry regulations
- Strong data entry and typing skills
Sample required customer care representative soft skills
- Outstanding communication and interpersonal abilities
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills
- Organized and detail-oriented
- Ability to handle customer complaints with empathy
Customer care representative job description example 1
U-Haul customer care representative job description
Have you ever wished the open road could be your office? Then consider becoming U-Haul's newest U-Box Customer Care Driver in a defined local area. As a CCD you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and in a caring company culture with U-Haul.
Charleston, SC
U-Haul offers its U-Box Customer Care Drivers:
Career stability Opportunities for advancement Valuable on-the-job training Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more Paid holidays, vacation, and sick days if eligible 401k and Employee Stock Ownership Plan 24-hour physician available for kids Health insurance & Prescription plans if eligible Dental & Vision Plans Subsidized gym/ membership if eligible Business and travel insurance You Matter EAP program
LifeLock identity Theft Critical Illness/Group Accident
U-Box Customer Care Driver Responsibilities:
Operate a flatbed truck Operate an 8000lb pound propane forklift or a truck-mounted forklift Load and unload storage containers for delivery Transport storage containers to and from specified destinations, e.g. customers' homes and local businesses
Minimum Requirements:
Clean motor vehicle driving record High School Diploma or equivalent Department of Transportation Certification We are willing to sponsor candidates in order to receive a CDL
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Charleston, SC
U-Haul offers its U-Box Customer Care Drivers:
Career stability Opportunities for advancement Valuable on-the-job training Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more Paid holidays, vacation, and sick days if eligible 401k and Employee Stock Ownership Plan 24-hour physician available for kids Health insurance & Prescription plans if eligible Dental & Vision Plans Subsidized gym/ membership if eligible Business and travel insurance You Matter EAP program
LifeLock identity Theft Critical Illness/Group Accident
U-Box Customer Care Driver Responsibilities:
Operate a flatbed truck Operate an 8000lb pound propane forklift or a truck-mounted forklift Load and unload storage containers for delivery Transport storage containers to and from specified destinations, e.g. customers' homes and local businesses
Minimum Requirements:
Clean motor vehicle driving record High School Diploma or equivalent Department of Transportation Certification We are willing to sponsor candidates in order to receive a CDL
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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Customer care representative job description example 2
Terumo Medical customer care representative job description
Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world's leading medical device manufacturers with $5+ billion in sales, 20,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.
Customer Care Representative (CCR) strives to provide the absolute best customer experience on a daily basis. Responsible for managing all customer requests pertaining to product orders, returns, or general inquiries with a focus on customer satisfaction. CCR work in a fast-paced team environment to support Terumo's Interventional Systems, Medical Products, Aortic and Pharmaceutical Solutions businesses. Working in a high-volume call center, CCR must be willing to help drive process improvement, in an effort to always exceed customer's expectations. The Customer Service Team has a proven track record for upward movement for high performing individuals.
Job Details:
1. Partner with the field and inside sales teams to meet and exceed all service expectations.
2. Participate in project team meetings in order to provide ideas, methods or changes to processes to improve customer satisfaction and overall efficiencies.
3. Manage sales orders received by phone, fax, email and electronic data interchange (EDI).
4. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
5. Recognize a customer complaint and forwards to the appropriate personnel based on TMC's Quality Policies and Procedures.
6. Address and resolve customer's service inquiries or issues by identifying the issue; determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; and following up to ensure resolution.
7. Complete the field based inventory order processing.
8. Verify customer pricing and process special instructions for handling.
9. Process Return Goods Authorizations (RGA) in a timely manner to ensure customer satisfaction.
10. Research and review warehouse shipping returns with customers/sales and advise steps that will be taken to resolve problem.
11. Work with the Accounts Receivable Team for timely resolution of order discrepancies.
12.Release standing orders in accordance with pre-determined shipping dates.
13.Gain product knowledge by utilizing the Knowledge Tree application.
14. Provide after-hours support at a maximum of once per quarter.
15.Perform other job-related duties as assigned.
Knowledge, Skills and Abilities (KSAs) Exceptional customer service and listening skills. Excellent interpersonal, written and verbal communication skills.Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment. Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred.Attention to detail; data entry accuracy. Demonstrate best in class telephone etiquette.Requires knowledge of company products and customer service activity.
Background Experiences Bachelor's Degree with a minimum of 1 year of experience in a customer facing or service environment; or equivalent combination of experience, education and training. Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
It is Terumo's policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.
Customer Care Representative (CCR) strives to provide the absolute best customer experience on a daily basis. Responsible for managing all customer requests pertaining to product orders, returns, or general inquiries with a focus on customer satisfaction. CCR work in a fast-paced team environment to support Terumo's Interventional Systems, Medical Products, Aortic and Pharmaceutical Solutions businesses. Working in a high-volume call center, CCR must be willing to help drive process improvement, in an effort to always exceed customer's expectations. The Customer Service Team has a proven track record for upward movement for high performing individuals.
Job Details:
1. Partner with the field and inside sales teams to meet and exceed all service expectations.
2. Participate in project team meetings in order to provide ideas, methods or changes to processes to improve customer satisfaction and overall efficiencies.
3. Manage sales orders received by phone, fax, email and electronic data interchange (EDI).
4. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
5. Recognize a customer complaint and forwards to the appropriate personnel based on TMC's Quality Policies and Procedures.
6. Address and resolve customer's service inquiries or issues by identifying the issue; determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; and following up to ensure resolution.
7. Complete the field based inventory order processing.
8. Verify customer pricing and process special instructions for handling.
9. Process Return Goods Authorizations (RGA) in a timely manner to ensure customer satisfaction.
10. Research and review warehouse shipping returns with customers/sales and advise steps that will be taken to resolve problem.
11. Work with the Accounts Receivable Team for timely resolution of order discrepancies.
12.Release standing orders in accordance with pre-determined shipping dates.
13.Gain product knowledge by utilizing the Knowledge Tree application.
14. Provide after-hours support at a maximum of once per quarter.
15.Perform other job-related duties as assigned.
Knowledge, Skills and Abilities (KSAs) Exceptional customer service and listening skills. Excellent interpersonal, written and verbal communication skills.Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment. Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred.Attention to detail; data entry accuracy. Demonstrate best in class telephone etiquette.Requires knowledge of company products and customer service activity.
Background Experiences Bachelor's Degree with a minimum of 1 year of experience in a customer facing or service environment; or equivalent combination of experience, education and training. Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
It is Terumo's policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.
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Customer care representative job description example 3
OneMain customer care representative job description
As one of the nation's largest consumer finance organizations, OneMain serves more than 2 million customers with personal loans, automobile loans, and other credit-related products. "Lending Made Personal" reflects our commitment to putting customers first. For 90+ years, we've made the OneMain promise of friendly, fast and affordable financing a reality for our customers.
Customer Care Specialist
As a Customer Care Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.
Primary Duties & Responsibilities:
The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:
+ Processing calls from internal and external customers
+ Maintaining accounts and updating information in various databases
+ Providing an explanation of programs, benefits, and policies
+ Retaining accounts
+ Tracking the reason for each call to ensure successful resolution
Problem Solving/Analytical Skills:
+ Must be able to resolve difficult or pressure situations with minimal supervision.
+ Must be able to handle multi-faceted tasks.
Communication Skills
+ Must possess good verbal communication skills.
+ Must possess good written skills.
+ Good listening skills.
Interpersonal Skills
Ability to work with customers and peers in a positive manner on a daily basis to support the program and the caller.
+ Must be able to resolve difficult or pressure situations with minimal supervision
+ High degree of accuracy required
+ Self-starter, requiring little or minimal supervision
Requirements:
+ High School Diploma or equivalent
+ One-year work experience.
+ Six months customer service experience, contact center experience preferred
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
Customer Care Specialist
As a Customer Care Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.
Primary Duties & Responsibilities:
The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:
+ Processing calls from internal and external customers
+ Maintaining accounts and updating information in various databases
+ Providing an explanation of programs, benefits, and policies
+ Retaining accounts
+ Tracking the reason for each call to ensure successful resolution
Problem Solving/Analytical Skills:
+ Must be able to resolve difficult or pressure situations with minimal supervision.
+ Must be able to handle multi-faceted tasks.
Communication Skills
+ Must possess good verbal communication skills.
+ Must possess good written skills.
+ Good listening skills.
Interpersonal Skills
Ability to work with customers and peers in a positive manner on a daily basis to support the program and the caller.
+ Must be able to resolve difficult or pressure situations with minimal supervision
+ High degree of accuracy required
+ Self-starter, requiring little or minimal supervision
Requirements:
+ High School Diploma or equivalent
+ One-year work experience.
+ Six months customer service experience, contact center experience preferred
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
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Updated March 14, 2024
Updated March 14, 2024