Customer Care Representative remote jobs

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.\ Pay $18 (Monday-Friday Day Shift) Work Environment: In-office training for about 2-3 weeks. After successful training this position will become work from home (remote) Additional Info: Must have reliable transportation and home internet access Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Job Opportunity: Customer Support Representative/Account Representative-Sr Pay Rate: $18-19.16/hour Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for Morgan Stanley clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

· Handle heavy phone traffic for departments Citywide.· Perform routine office duties, including but not limited to, providing phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, processing drop box payments, posting payments and handling incoming and outgoing mail.· Assist with interdepartmental cash and reporting/tracking functions.· Process internal and external customer requests, including but not limited to, utility account connects, disconnects, and transfers and billing, rate, calculations, and payment arrangements.· Receive, maintain, and account for monies for utilities; provide payment receipts.· Account for and balance cash drawer daily, prepare daily deposit for the bank and ensure compliance with the City of Denton and Customer Service internal cash handling policies; keep accurate records and update personal data on accounts in the billing, as needed.· Process commercial account set ups; validate Tax IDs.· Explain available solid waste services, calculate associated costs, and complete service contracts; generate and process solid waste work orders; maintain and file contracts in an organized manner.· Process, logs, and files water leak adjustment and leak check requests.· Assist with projects and performs back-office assignments, as needed.· Assist peers with questions, errors, and escalated customer issues.· Serve as a back-up to Customer Service Rep II in their absence. SUPERVISORY/BUDGET RESPONSIBLITIES · None. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS· High School diploma or equivalent; and,· One (1) year customer service experience; and,· Six (6) months of cash handling experience,OR· Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. REQUIRED SKILLS/ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:· Knowledge of applicable laws and regulations, as well as City of Denton policies and procedures. Skill in identifying moderate problems and implement solutions. · Skill at an intermediate level, working with Microsoft Office 365, and other software systems to complete work. Skill in interpersonal relationships, including using tact, patience, and courtesy. · Skill in providing exceptional service to internal and external customers.· Ability to establish and maintain effective interpersonal relationships.· Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.· Ability to document all adjustments necessary and approved to complete the project. Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view. Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment. · Ability to establish and maintain effective interpersonal relationships.· Ability to accurately prepare and maintain records, files, and reports.· Ability to handle records and moderate situations of a confidential nature.· Ability to handle difficult and stressful situations with professional composure and confidentiality.· Ability to meet Quality Assurance Requirements and other key performance metrics for the call center operations. CONDITIONS OF EMPLOYEMENT· Must have and maintain a valid Class “C” Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).· Must pass a drug test, driver's license check, criminal history background check, and social security number verification.· Must be able to work Departmental published hours of operation. SAFETY· Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.· Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.· Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. WORKING CONDITIONS/PHYSICAL REQUIRMENTS· Safety Sensitive (Subject to random drug testing): No· Tools/Equipment Used: Standard office equipment, including computer and peripherals, internet access to access the City of Denton secure virtual network.· Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.· Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.· Lifting: Occasional lifting and carrying less than 10 pounds· Environment: Works in an office and/or home-office setting with dedicated work area free from interruptions; occasionally requires irregular and/or prolonged hours.· Travel: Travels to City of Denton buildings and professional meetings as required.· Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours to complete daily tasks. May work from home for as much as 90% of scheduled hours with supervisor approval, based on business necessity.· Mental Demands: Maintains emotional control under stress; works with frequent interruptions. CORE VALUES· Inclusive· Collaborative· Service-Oriented· Strategically Focused· Fiscally Responsible

This is a 6 month contract position with possible extensions. This position is able to be fully remote however training for the first 2-3 weeks is 100% onsite. Candidate will be providing customer service to Gas utility customers via email, phone and chat. Experience in Customer Service is a must. Energy/Utility experience would be nice-to-have. Looking for someone with a great personality and demonstrated ability to provide great customer service. Candidate will need to be willing/able to learn a great deal, so a quick and eager learner is imperative. - Need to be have strong customer service aptitude and a desire to help - If they have Natural Gas experience, that would be a plus, but not required - Ability to use Excel, Word, Outlook; experience in SalesForce could be helpful - Center covers 8am-6pm ET; prefer candidate can go 9-6 ET; will need to have some flexibility for coverage as needed for that earlier start by one hour

in our Customer Service Department. Primary Job Responsibilities: · Product Knowledge: Provide informed answers to questions regarding products, pricing, and availability. · Order Support: Assist customers and the Sales Force in processing orders and tracking their progress. · Effective Communication: Clearly and efficiently respond to shipping inquiries and provide timely updates on order status. · International Collaboration: Coordinate with our international customer service department to address customer needs and manage necessary documentation. Job Requirements: · Problem Solving: Identify and troubleshoot customer issues, providing effective solutions to enhance customer satisfaction. · Mathematical Skills: Perform basic mathematical calculations, including percentages, to handle discounts, refunds, and pricing adjustments. · Outstanding Written and Verbal Communication: Demonstrate exceptional written and verbal communication skills to effectively interact with customers and convey information clearly and concisely. · Organizational Skills: Utilize strong organizational skills to manage time effectively, prioritize tasks, maintain a tidy and efficient workspace, and ensure a strong follow-up on customer inquiries and issues. · Team orientated with the ability to effectively interact with co-workers, internal departments, and external customers. · Strong Computer Skills: Proficiency in using computers, including knowledge of Microsoft Office Suite, office software, the ability to quickly learn new technologies. · A minimum of two years of call center experience (preferred) · Bilingual in English and Spanish (preferred) Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to: Weyco Group, Inc. 333 W. Estabrook Blvd Glendale, WI 53212 Attn: Human Resources E-mail: ***************** Fax: ************

Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts. This is a 3-month contract Temp to hire role with competitive pay and benefits. This is a Hybrid role (candidates must be local). Work remote but asked to come into office. Location - 67 Millbrook St, Worcester, Massachusetts 01606. Length of assignment - 3 months (Possibility of Temp to hire) Pay range - $20 - $23 per hour. Shift - Monday to Friday - 8:00 am - 4:30 pm includes a 30 min break Job Summary Answers patient questions on the phone and in EPIC que. Greetings visitors and/or patients for scheduled and/or urgent care appointments and procedures. Confirms and verifies patient demographic and insurance information. May collect co-payments from patients upon arrival. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. Assess patients' needs, including but not limited to, financial counseling, interpreter services, and social services, and refer to the appropriate person or area. Receives and directs phone calls. Connects the patient's call to the provider or responds to the patient and takes messages as directed. Schedules for urgent care appointments as needed and directed by clinicians. Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. Prioritize appointments in a manner that fosters optimum patient care, and efficient utilization of clinical staff, as well as resources. Requirements High School Diploma Required. Associate or bachelor's degree Preferred. At least 3 years of relevant Customer Service experience in a healthcare setting. Must have EPIC and prior call center experience. Requires the ability to use specialized applications software and computer systems. Necessitates individuals who are multifunctional and able to work under stressful situations. Exemplifies professional behavior and excellent communication and human relations skills. Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Compensation: $30-34/hr - Bonus Program- Generous Benefits Availability: Monday- Friday, 8-5 pm. 3 days in office; 2 days working from home. This premium provider of frozen Asian food, headquartered in Tukwila, WA is looking for a Customer Service Specialist. As one of the fastest-growing Asian brands in the grocery freezer aisle, they are dedicated to delivering high-quality products to their customers. Their spirit of innovation and passion is reflected in everything they do. Guided by their mission, they prioritize the "5 C's"-Culture, Connection, Creativity, Communication, and Collaboration. If you thrive in a dynamic, high-energy, and team-oriented environment, we'd love to hear from you! RESPONSIBILITES Strategic Support: This position is accountable for supportinting the development and implementation of key strategies impacting the entire Customer Service Team. Work closely and support internal teams: Supply Chain Team: logistics and inventory-related communication. Sales Teams: ensuring alignment on orders, forecasting, and customer needs. Maintain relationships and support Brokers Act as main point of contact for Warehouse & Carrier Representatives regaring lostitics and shipping Serve as the primary point of contact for customers: handling inquiries, orders and feedback QUALIFICATIONS Logistics, Operations, Supply Chain and/or Customer Service experience High Energy, Collaborative personality: thriving in team settings and working well with diverse groups. Strong communication skills: written and verbal, to serve as the liaison among different stakeholders. Customer service experience in managing relationships and ensuring customer satisfaction. Organizational skills: ability to juggle multiple responsibilities and maintain efficiency. CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.

Desired Skills and Experience - Exp. working in an environment with a high volume of inbound, outbound calls and emails. - Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker. - Excellent written and spoken communication skills - Strong multitasking skills - able to navigate multiple applications at one time - Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting. -A quiet professional environment and reliable internet service is required -Ability to handle a high volume of inquiries during peak volume with positivity and professionalism. -Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.) Plusses Autonomous system diagnostics and troubleshooting Understanding of BAS (Building Automation Systems) Day-to-Day : An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. Pay Rate: $17.00 (DAY SHIFTS): 3 days off , 4 10 hr. days on Duration: Long term Contract Benefits: Medical, Dental, Vision, 401k, 5 days of PTO.

Looking to hire a Customer Service Representative for one of my potential clients in Phoenix, AZ. This is a Hybrid role. "Local Candidates Only" requires candidates to be available to work from the office and work from home. Job Details: Job Title- Customer Service Representative Location- Phoenix, AZ 85007 (HYBRID) Duration- 1 year Pay range- $18 per hr Shift Hours- Monday - Friday (8 AM - 5 PM) Responsibilities: Face-to-face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for more complex/prop 312 customer service complaints, inquiries, and issues. Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. Skills and Qualifications: Quick learner Customer service, phone and email experience of at least 1 year High School/GED

COMPANY PROFILE: Founded in 1976, Dedar is a "fabric house" that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in producing excellent fabrics. Characterized by seductive color palettes and unexpected patterns, Dedar's fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery, and wall covering of timeless elegance. Just 20 people 20 years ago, Dedar has grown to be an international team of more than 200 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, the UK, the USA, UAE, Germany, and several dealers and distributors. PURPOSE: We are looking for a Customer Service Representative who will work closely with the sales representatives, providing daily support to achieve tactical commercial goals. The Customer Service Representative will be responsible for managing the projects by overseeing all phases of order management and ensuring customer satisfaction following company guidelines and expectations. Responsibilities will focus on managing orders throughout the entire sales cycle. DUTIES & RESPONSIBILITIES: Main activities: Communicating directly with sales representatives, specifying design firms, furniture dealers, procurement offices, and purchasing agencies, and facilitating a close working relationship between the sales representative and these outside agencies. Responsible for responding, in partnership with management and sales representatives, to all requests for quote (RFQ) and requests for price (RFP). Managing the order process from customer request to post-sale service. This includes sample and project orders, reserves, prices and offers, stock check availability, and product information. Become highly knowledgeable on company products and offerings, including special products and the technical aspects of commercial and hospitality applications. This includes independent fabric treatments and third-party laboratory certification testing. Assuring an updated project portfolio while maintaining accurate and up-to-date project/sales reports. Tracking price offers and project-specific commission agreements following commercial strategies and management guidelines. Managing process relationships with accounting, production, and delivery departments to ensure continuous checks on open projects. EXPERIENCE & SKILLS: Associate or bachelor's degree preferred; At least 2 years of experience in Customer Service roles; Computer savvy with strong Office 365 skillset; An ability to develop and manage effective relationships and a strong willingness to listen actively; Well organized and polished with an ability to work under pressure; Good communication and time management skills; Self-starter with an upbeat and enthusiastic attitude. Our offices are located in Stamford, Connecticut. You can work from home one day per week. We look forward to working with you!

Open to remote and on-site or candidates! Career Opportunity: Customer Success Specialist - Remote Overview the Customer Service Team: Passionate about helping people? Join our growing Customer Success Team at PESI where we provide amazing and personalized customer support for behavioral health, rehab, and healthcare professionals around the world! Make a difference as we provide Best-In-Class customer service by being empowered to do what's best for our customers each and every day, so they can provide services to tens of thousands of clients a year. What You Will Be Doing: (responsibilities) Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions in our systems Monitor and handle a wide variety of incoming phone and e-mail requests from customers Evaluate and identify opportunities to drive process improvements that positively impact the customer experience Provide technical support for accessing online registrations and online programs Take payment information and other pertinent information such as addresses and phone numbers Assist customers in making purchasing decisions Collaborate with other departments by working on projects outside of the customer service area Work during your scheduled Mon-Fri hours and the occasional overtime as needed (currently hiring for 6:30am-3pm CST shift) Responsible for other duties as assigned What You Bring to the Team: (skills and requirements) Associate degree and/or equivalent work experience in customer service/support 1+ years of experience in a customer service or help desk capacity strongly preferred A passion for excellence with respect to treating and caring for customers Ability to communicate clearly and professionally, both written and verbal Capacity to research and resolve complex customer issues and are comfortable making decisions independently Possess a strong work ethic and team player mentality Must type a minimum of 35 WPM Possess the skill and ability to quickly pick up new technologies and software Has the ability to handle a variety of customer dispositions You're flexible with change and comfortable working in the grey Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader High-speed internet required if working remote What Would Thrill Us: Experience working with multiple computer systems Knowledge of various webinar delivery platforms, i.e., Zoom Involvement and success in a fast-paced, quickly changing environment Knowledge of technical support issues related to internet connectivity and PC troubleshooting experience Prior leadership and/or training roles What We Do: At PESI, we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients' lives. How We Do It: Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors. We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally. We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly. We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment Equal Employment Opportunity PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company's products and services. As the frontline ambassador for PorchToPatio, you'll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement. Hours: 11:30 AM - 8:15 PM EST (with a 45-minute lunch break) Benefits: Medical reimbursement plan after 90 days Employee discount Paid time off after 90 days Annual performance bonuses Work-from-home flexibility Key Responsibilities: Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills. Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat. Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions. Consistently exceed customer satisfaction, efficiency metrics, and resolution targets. Collaborate with team members to maintain a positive, engaging, and productive work environment. Participate in projects, including updates to our industry-leading website and processes. Requirements: Strong customer service skills with the confidence to handle various inquiries and provide timely solutions. Comfort working remotely, with a reliable workspace and self-motivation to stay productive. A passion for learning about our products, services, and industry to better serve our customers. Excellent communication and relationship-building skills, particularly over the phone. Reliable attendance and adherence to a set schedule. Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers. Familiarity with Excel and reporting tools. A customer-first mentality and a commitment to teamwork. Job Details: Job Type: Full-time Pay: From $18.00 per hour Expected Hours: 40 per week Benefits: Paid time off Parental leave Work-from-home flexibility Shift: 8-hour shift (day shift) Application Question: What does customer service mean to you? Work Location: Remote If you're passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we'd love to hear from you. Apply today and become part of our dedicated team!

Fully Telework **US Citizenship Required** We are looking for a seasoned Customer Service Representative to join our team working in a fully remote capacity. This position is supporting the Department of Labor and offers a variety of 4 day, 10 hour shifts. It is a great opportunity for someone who wants to utilize their skills in the comfort of their own home Job Description: As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day. Job qualifications: A minimum of two years call center customer service experience High School diploma or General Educational Development (GED) certificate Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers Ability to control the pace, flow of the inquiry, and manage call time effectively Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers Ability to listen to, empathize with customers, and acknowledge their concerns Ability to follow protocol and to apply sensitivity and discretion in handling confidential information Ability to gather and document information to determine a customer's needs, apply problem solving skills, and resolve the inquiry/request effectively Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner Ability to use the web to search and retrieve information Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment Ability to take direction within a team setting and complete team-related work promptly Equivalent to a low-risk public trust background investigation Other job specifics: Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook Able to work in a fast-paced environment

Terms of Employment W2 Contract, 6 months is hybrid with Wednesdays being onsite for team meetings. Training will be 100% onsite. Candidates may specify if they would like to work from the DePere or Louisville locations. The office is open from 8 AM-6 PM EST. Preferred working hours are 9 AM-6 PM EST, with flexibility needed for earlier coverage. Candidates may work from the office more often than once per week if they desire. Overview Our client is seeking a Customer Service Representative to handle Gas utility customer inquiries via phone, chat, and email. The client is looking for someone with a great personality and demonstrated ability to provide great customer service. Candidates will need to be willing/able to learn a great deal, so a quick and eager learner is imperative. Required Skills & Experience HS Diploma and 2+ years of customer service experience. Proficient in MS Excel, Word, and Outlook. Demonstrated ability to provide great customer service. Strong customer service aptitude and a desire to help. Quick and eager learner. High speed, reliable internet for remote work. Preferred Skills & Experience 5+ years of experience Energy/Utility experience Natural Gas experience

The Customer Experience Representative provides high level, professional and effective customer service to support the activities of WALTER, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time. Join our small, supportive team where a positive and collaborative culture is at the heart of everything we do. This customer service role offers a mix of in-office and remote work, with one rotating remote day per week after training. If you're someone who enjoys helping others and working in a friendly, close-knit environment, we'd love to hear from you! Responsibilities: Answer all calls quickly with a positive, professional and cheerful attitude in order to establish a favorable first impression each and every time. Accurately enter customer orders to achieve error free order entry thereby promoting a positive image of the company's reliability and capabilities. Develop knowledge and expertise of the customer service functions within the TECSYS system to ensure accurate input and output of information. Carefully review orders received by fax, email or EDI to ensure quantities, prices, shipping methods, shipping locations and special requirements are complete and accurate prior to order entry. Proactively contact the customer prior to order entry in the event any clarification is needed or there are irregularities in the quantities, prices, shipping methods, shipping locations, promotions or special requests. Document on the order with thorough notes any changes that are made by verbal agreement to the original order. Tactfully and professionally encourage increases to customer orders that will benefit the customer if they were to reach a higher discount level or promotion opportunity. Participate in marketing campaigns by promoting Walter product through proactive sales calls to distributors and communicating to sales team through Salesforce.com activity. Quickly and efficiently handle customer inquiries relating to orders placed, scheduled delivery, tracking, cancellations, additions, backorders, product availability, discrepancies, etc., with the goal of exceeding expectations. Understand and provide RGAs, order quotes, discrepancy corrections, conformation copies, shipping information, backorder status, discount policy information, stock availability, pricing, distributor location information, among others. Other duties as assigned. Regular and dependable attendance in line with company business hours and policy is an essential requirement of this position. Knowledge, Skills and Abilities: 1. Must thrive on providing assistance and being able to solve problems and offer solutions. 2. Must have excellent interpersonal skills. 3. Must have excellent verbal and written communication skills. 4. Must be computer literate, including Microsoft Office. Knowledge of Salesforce.com and TECSYS operating systems a plus. 5. Must be detail oriented and have a high sense of urgency. 6. Excellent telephone voice and persona. Experience & Education: 1. High school diploma or equivalent. 2. 3 - 5 years customer service experience. Physical Activities and Demands: 1. This position is a sedentary position with the majority of time sitting. It requires the ability to move around the office and building to meet with employees, applicants, vendors, etc., and to access files. 2. This position requires the following abilities: a. Finger Dexterity: Working primarily with the fingers to make small movements such as typing. b. Talking: To convey detailed and/or important instructions or ideas accurately, loudly, or quickly. c. Hearing: Able to hear average or normal conversations and receive detailed information. d. Repetitive Motions: Movements frequently and regularly required using wrists, hands, and/or fingers. 3. This position requires close visual acuity to perform such tasks as: preparing and analyzing data and figures; transcribing information; viewing a computer terminal. 4. This position is office based and therefore there are no adverse environmental conditions present.

Client: Medical Role: Call Center Rep (Medical) Payrate: $21/hr-$22/hr Onsite 5 days a week Middletown, CT Contract until April with potential to extend The Medical Call Center Representative is responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders. This role involves answering inbound and making outbound calls related to medical inquiries, scheduling appointments, handling patient information, and providing support for various healthcare services in a timely and accurate manner. Key Responsibilities: Handle inbound and outbound calls in a professional, courteous, and timely manner. Assist patients with appointment scheduling, cancellations, or rescheduling. Provide general information on medical services, procedures, and insurance coverage. Address and resolve patient inquiries, concerns, and issues in accordance with company guidelines and healthcare regulations (HIPAA). Accurately enter and update patient information into the system, ensuring confidentiality and compliance with privacy laws. Process referrals, insurance verification, and claims inquiries. Collaborate with healthcare providers, specialists, and other team members to ensure seamless coordination of patient care. Provide patients with pre-appointment instructions or follow-up care information as needed. Document all interactions in the call center system, ensuring all details are accurate and complete. Maintain up-to-date knowledge of services, procedures, and policies related to medical care. Ensure a positive patient experience through empathy, professionalism, and active listening. Work towards meeting and exceeding individual and team performance metrics. Qualifications: High school diploma or equivalent required; some college or related certifications in healthcare or customer service preferred. Prior experience in a call center or customer service role, preferably in the healthcare or medical field. Knowledge of medical terminology and healthcare practices is a plus. Strong communication skills, both verbal and written. Ability to multitask, manage time effectively, and work in a fast-paced environment. Familiarity with electronic health records (EHR) systems and other healthcare software is a plus. Ability to maintain confidentiality and adhere to privacy regulations (e.g., HIPAA). Compassionate, patient-focused approach to customer service. Skills & Abilities: Strong problem-solving and conflict resolution skills. Attention to detail and accuracy in data entry. Excellent organizational and time management skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and call center software. Bilingual abilities (e.g., English/Spanish) are a plus. Working Conditions: This position may require shift work, including evenings, weekends, and holidays. Position may be performed remotely or onsite, depending on the employer's policies.

Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent. We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their E-Z Pass accounts. The Customer Service Representative will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is remote based out of Tullahoma, Tennessee. Essential Job Duties & Responsibilities: • Answers all incoming phone calls from customers. • Processes all fax and email inquiries. • Performs all assigned tasks as quickly and accurately as possible. • Follows all established policies, procedures, and written/verbal instructions. • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. • Answers all inquiries related to New Hampshire E-Z Pass Minimum Job Requirements: • High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center. • Must possess a positive attitude. • Must excel in a fast-paced environment. • Able to work and respond in a high-volume situation. • Willing to work extended hours. • Ability to type 40 plus words per minute (WPM). • Proficient in Microsoft Office Pay Rate: $14.00 Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Job title: Customer Service Representative II Duration: 12 months with high potential to extend What You Will Accomplish: ● Helping complete online transactions by opening the lanes of communication ● Calling, texting, and emailing the buyer and seller to educate them on sales and our online checkout experience ● Facilitate delivering GMV (online vehicle sales) to the motors category ● Interact with internal and external partners to realize opportunities ● Hone skills of communication in the motors industry ● Gather feedback from customers that can be used to improve our vehicles sale and purchase experience What You Will Bring: ● Motors industry knowledge and experience ● Proficient communication skills, including being professional, personable, and assertive with mix of business and individual customers ● Track record of task completion ● Located in draper, UT 5-days a week (Mon-Fri) in office with an option to work from home 1-day per week. Hybrid schedule to be revisited after 3-6-month training ramp Compensation: The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries: Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee. Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. Please send an email to ************************** if you have any questions Thank you and have a great day!

Job Role: Our Client is looking to hire a Managed Care Specialist for a hybrid role. Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency. No Preplanned PTO will be approved during training weeks. All candidates MUST be local to middle TN and able to commute to our Client's office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week. Key Responsibilities Determine individual and family eligibility for our Client's care programs. Assist in coordinating and communicating schedules to internal/external Clients. Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney. Timely management of casework, including proper documentation and case resolution. Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. Work efficiently / effectively in multiple databases to extract information. Attend workgroup meetings and participate in discussions. Assist leadership team, as necessary. Requirements and Skills Must have a bachelor's or associate degree. A background in Paralegal studies is a plus. Work experience in a Legal environment a plus. Customer service or call center experience a plus. Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. Excellent verbal and written communications skills. Keen attention to detail and adherence to deadlines. Strong time management, note-taking, email organization, and distribution skills. Critical thinking and problem-solving skills.