12 Customer Care Representative Resume Examples

Five Key Resume Tips For Writing A Customer Care Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Customer Care Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Care Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Billy Fox
Customer Care Representative
Contact Information
New York, NY
(430) 555-1462
bfox@example.com
Skills
  • Customer Relations
  • Customer Orders
  • Level Staff
  • Statistical Data
  • CSG
  • Thorough Knowledge
  • CCR
  • Customer Interaction
  • Account Services
  • Assesses Customer
 
 
Employment History
Customer Care Representative2020 - Present
Domino's Pizza
New York, NY
  • Execute excellent phone ettiquette/customer service.
  • Trained by comcast contractor called FTS at Windsor, CT. Includes wiring houses for cable, internet and telephones.
  • Contacted customers and offered payment solutions in a timely manner, reconciled customer accounts & statement and participate in year-end auditing.
  • Provide proactive communication regarding updates.
Retention Representative2019 - 2020
Bank of America
New York, NY
  • Created professional PowerPoint presentations Served up to fifty customers a day, resolving banking issues in a professional manner
  • Utilized Sametime messenger for communication with colleagues; team leader/ manager.
  • Research other department procedures & assist caller with other products.
  • Work diligently to resolve gaps and strive for end to end problem resolution.
Customer Service Consultant2009 - 2019
Bank of America
New York, NY
  • Assist customers with complex financial transactions in an efficient manner.
  • Interacted with customers to ascertain needs, open accounts, handle loan applications, and manage various customer service requests.
Education
High School Diploma of null2009 - 2009
 
 
Elizabeth Rivera
Customer Care Representative
Contact Info
Dallas, TX
(790) 555-2425
erivera@example.com
Skills
CCR
Communication
Retention Department
Hard-Working
Special Events
Product Knowledge
Customer Sales
Appropriate Options
TSA
Sales Goals
Employment History
Customer Care Representative2020 - Present
Aegis Communications GroupDallas, TX
  • Recommended new services to customers and the best plans that would fit their financial needs.
  • Worked as Csr rep for AARP for United Health Care Insurance Enrollment Medicare and medicaid assistance H.I.P.P.A Certified Part D coverage
Customer Retention Specialist2019 - 2020
Speedy CashDallas, TX
  • Build and maintain enduring customer relationships to boost sales and generate repeat business.
  • Maintained open lines of communication with management regarding high risk/exposure incidents.
  • Coordinated projects and trained staff on new accounts before live operation.
  • Provided optimal day to day operational support to internal departments.
  • Provided clients with enhanced guidance, weighing their risk tolerance with financial goals, and providing multiple investment options.
Customer Support Coordinator2018 - 2019
Speedy CashDallas, TX
  • Provide basic information regarding other Bank products and services.
  • Verified availability of funds and account validity with financial institutions.
  • Search and inspect airline catering carts and vehicles Ensure compliance with all company standard operating procedures and policies.
  • Assisted with the pre planning and other necessary procedures needed for terminally ill Soldiers and their families.
Education
High School Diploma of null2018 - 2018
 
 
Emily Reyes
Customer Care Representative
Austin, TX
(670) 555-3192
ereyes@example.com
Experience
Customer Care Representative2017 - Present
AppleAustin, TX
  • Researched accounts and reports during dispute to help provide the best service possible for the client and Apple.
  • Provide input on company policies and procedures.
Telephone Service Representative2015 - 2017
AppleAustin, TX
  • Technology-oriented troubleshooting and technical assistance at the Genius Bar.
  • Deliver optimal customer service through professionalism and product knowledge.
  • Solved office, sales floor related computer hardware and software technical problems.
Front Desk Representative2014 - 2015
Gold's GymAustin, TX
  • Follow and adhere to all Gold s Gym policies andprocedures regarding guest services and operational needsof the gym.
  • Follow and adhere to all Gold's Gym policies and procedures regarding guest services and operational needs of the gym.
  • Greeted each member and or guest at entrance and exitAnswered all incoming telephone callsChecked in membersPrepared all new guest profilesCashier
  • Hand posted Lockbox insurance companies and denials, not downloaded, and identified any large write off issues.
Skills
Guest RoomsPositive AttitudeCustomer ComplaintsFront OfficeOperaCCRMental HealthGuest ServiceCustomer FilesHealth Care
Education
High School Diploma In null2014 - 2014
 
 
Judith Bell
Customer Care Representative
Employment History
Customer Care Representative2020 - Present
Teletech HoldingsHopkinsville, KY
  • Operate telephone switchboard - Maintaining professional communication with clients.
  • Resolved customer complaints concerning accounts by phone or person to person.
  • Led a team of customer service representatives to increase service center profitability.
Customer Care Associate2019 - 2020
Time Warner Cable EnterprisesNew York, NY
  • Supported new CSR, floor walking and training 1.
  • Utilize technology and communication devices to troubleshoot issues with customer s equipment.
  • Handled inbound calls from customers on various services (Cable, Digital Phone and Internet).
Retention Specialist2018 - 2019
XeroxRochester, NY
  • Use the internet and databases to access customer accounts and support information.
  • Process orders for cellular equipment and accessories.
  • Worked with multiple computer applications with speed and accuracy.
  • Followed and achieve sales goals on a monthly and quarterly basis.
Education
High School Diploma In null2018 - 2018
 
 
Contact Information
Hopkinsville, KY
(680) 555-0946
jbell@example.com
Skills
Bilingual Customer
Client Care
Customer Interaction
Telephone Calls
Product Knowledge
Customer Relations
POS
Curiosity
Customer Care
Extract Information
 
 
Nathan Miller
Customer Care Representative
Bellevue, WA
(830) 555-4664
nmiller@example.com
Skills
Product KnowledgeCommunicationAccurate ProcessingProduct InformationEmailComcastScheduling AppointmentsAppointment SettingCRMNew Customers
 
 
Employment History
Customer Care Representative2019 - Present
XeroxBellevue, WA
  • Created reservations for customer accounts by recording account information.
  • Navigate through multiple computer applications to assist the customer.
  • Operated phones and computer to deliver customer service to help fix technical problems with the customer phones.
Telesales Representative2018 - 2019
T-MobileBellevue, WA
  • Achieved sales goals expectations and service performance requirements.
  • Specialize in low retention rates 9.
  • Answer billing questions, troubleshoot phone performance, take payments and make changes to accounts at customers' request.
Retention Specialist2014 - 2018
AT&TSaint Louis, MO
  • Managed customer accounts and built strong business relationships.
  • Analyze customer accounts to ensure customers are on the best suitable plan based on their needs.
  • Performed complex customer service support for all products and services offered by AT&T Internet Services and partners.
Education
High School Diploma of null2014 - 2014
 
 
Billy Fox
Customer Care Representative
Contact Information
New York, NY
(430) 555-1462
bfox@example.com
Skills
  • Customer Relations
  • Customer Orders
  • Level Staff
  • Statistical Data
  • CSG
  • Thorough Knowledge
  • CCR
  • Customer Interaction
  • Account Services
  • Assesses Customer
 
 
Employment History
Customer Care Representative2020 - Present
Domino's Pizza
New York, NY
  • Execute excellent phone ettiquette/customer service.
  • Trained by comcast contractor called FTS at Windsor, CT. Includes wiring houses for cable, internet and telephones.
  • Contacted customers and offered payment solutions in a timely manner, reconciled customer accounts & statement and participate in year-end auditing.
  • Provide proactive communication regarding updates.
Retention Representative2019 - 2020
Bank of America
New York, NY
  • Created professional PowerPoint presentations Served up to fifty customers a day, resolving banking issues in a professional manner
  • Utilized Sametime messenger for communication with colleagues; team leader/ manager.
  • Research other department procedures & assist caller with other products.
  • Work diligently to resolve gaps and strive for end to end problem resolution.
Customer Service Consultant2009 - 2019
Bank of America
New York, NY
  • Assist customers with complex financial transactions in an efficient manner.
  • Interacted with customers to ascertain needs, open accounts, handle loan applications, and manage various customer service requests.
Education
High School Diploma of null2009 - 2009
 
 
Elizabeth Rivera
Customer Care Representative
Contact Info
Dallas, TX
(790) 555-2425
erivera@example.com
Skills
CCR
Communication
Retention Department
Hard-Working
Special Events
Product Knowledge
Customer Sales
Appropriate Options
TSA
Sales Goals
Employment History
Customer Care Representative2020 - Present
Aegis Communications GroupDallas, TX
  • Recommended new services to customers and the best plans that would fit their financial needs.
  • Worked as Csr rep for AARP for United Health Care Insurance Enrollment Medicare and medicaid assistance H.I.P.P.A Certified Part D coverage
Customer Retention Specialist2019 - 2020
Speedy CashDallas, TX
  • Build and maintain enduring customer relationships to boost sales and generate repeat business.
  • Maintained open lines of communication with management regarding high risk/exposure incidents.
  • Coordinated projects and trained staff on new accounts before live operation.
  • Provided optimal day to day operational support to internal departments.
  • Provided clients with enhanced guidance, weighing their risk tolerance with financial goals, and providing multiple investment options.
Customer Support Coordinator2018 - 2019
Speedy CashDallas, TX
  • Provide basic information regarding other Bank products and services.
  • Verified availability of funds and account validity with financial institutions.
  • Search and inspect airline catering carts and vehicles Ensure compliance with all company standard operating procedures and policies.
  • Assisted with the pre planning and other necessary procedures needed for terminally ill Soldiers and their families.
Education
High School Diploma of null2018 - 2018
 

What Should Be Included In A Customer Care Representative Resume

1

1. Add Contact Information To Your Customer Care Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Care Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Care Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Care Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Care Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Care Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Care Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Care Representative
U-Haul
  • Organized tendered sales, customized product orders, and internet orders.
  • Monitored current competitor rates and maintained inventory records Update, review and audit reports which indicated equipment's levels, etc.
  • Used the computer to prepare rental contracts, and invoices.
  • Supported all hardware, software and network issues.
  • Developed a procedure to reduce security violations in fax communications.

Work History Example # 2
Customer Support Coordinator
Capital One
  • Assisted in developing a new operator survey which to centralized data for reporting purposes.
  • Demonstrated mastery of all aspects of customer service, from telephone etiquette to system troubleshooting.
  • Offered everything possible within policies and procedures would allow.
  • Assisted customer service agents with a better understanding of policy and procedures in addressing customer inquiries.
  • Prepared reports and communication for senior management and clients.

Work History Example # 3
Dental Assistant/Receptionist
St. Bernard Hospital
  • Delivered preoperative and postoperative care.
  • Roomed patients, make/cancel appts, verify patient info, draw blood, EKG, quality controls, clerical, etc
  • Completed 180 hours of hands-on externship experience.
  • Traveled to medical locations/draw sites and performed phlebotomy on various walk-in patients.
  • Helped with coronal and amalgam polishing, cementing temporary crowns and bridges, and took alginate impressions.

Work History Example # 4
Customer Care Representative
Walmart
  • Facilitated the processing of the orders through communication with major credit card companies and consumer interaction.
  • Handled inbound Medicare customer calls using Siebels software
  • Established rapport with customers - Developed effective communication among levels of the store's hierarchy
  • Experienced professional with 12 years of proven capabilities in customer service, transportation and operational logistics.
  • Worked with my mentor to learn and watch CMS, and RTA by showing me the reporting styles used.

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5

5. Highlight Your Customer Care Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer care representative resume:

  1. Certified Pharmacy Technician (CPhT)
  2. International Accredited Business Accountant (IABA)
  3. Certified Information Technology Professional (CITP)
  4. HIPAA Professional (HIPAAP)
  5. Patient Care Technician
  6. Certified Customer Service Representative (CCSR)
  7. Computer Service Technician (CST)
  8. Certified Technical Professional (CTP)
  9. Certified Network Computer Technician (CNCT)
  10. Sales Management

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021