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Customer care representative skills for your resume and career

Updated January 8, 2025
5 min read
Customer care representative example skills
Below we've compiled a list of the most critical customer care representative skills. We ranked the top skills for customer care representatives based on the percentage of resumes they appeared on. For example, 20.7% of customer care representative resumes contained customer care as a skill. Continue reading to find out what skills a customer care representative needs to be successful in the workplace.

15 customer care representative skills for your resume and career

1. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer care representatives use customer care:
  • Contributed to customer care staff training, supervised temporary personnel and mentored new representatives; provided performance feedback to management team.
  • Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured call center environment.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer care representatives use customer service:
  • Scheduled package pickups by entering geographical information into computer system while managing call handle time and showing excellent customer service skills.
  • Maintained accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns.

3. Work Ethic

Here's how customer care representatives use work ethic:
  • Managed large volume of customer communications from home-based work environment, demonstrating integrity and work ethic under minimal supervision.
  • Position required outstanding communication skills, friendly and enthusiastic disposition and a good work ethic.

4. Strong Work Ethic

Here's how customer care representatives use strong work ethic:
  • Provided integrity, honesty, endurance and a very strong work ethic; would work 16 hour shifts when needed.
  • Maintained and exceeded goals expected in my performance with positive attitude and patience as well as strong work ethic.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer care representatives use data entry:
  • Assigned to special project which involved extensive data entry to reconcile customer accounts to maximize retention and customer return.
  • Maintained an extensive customer database monitoring and updating information daily, data entry, and collecting customer payments.

6. Excellent Organizational

Here's how customer care representatives use excellent organizational:
  • maintained confidentiality, exercised my excellent organizational, oral and written communication skills.
  • Profile Articulate Goal-oriented Ability to learn quickly and apply information Diligent Self-motivated Resourceful Poised Excellent organizational skills Persuasive.

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7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer care representatives use outbound calls:
  • Verify contracts and vehicle eligibility for coverage; -Place outbound calls to inform policyholders of renewals and expiration of policies.
  • Handle inbound and outbound calls, involving extensive gathering of sensitive information for insurance application purposes.

8. Computer System

Here's how customer care representatives use computer system:
  • Provided consultation services research for veteran records and information utilizing various establish computer systems, programs, and databases.
  • Utilized multiple company computer systems and databases to resolve complaints with malfunctioning internet products and services.

9. Customer Issues

Here's how customer care representatives use customer issues:
  • Escalated to Tech Support when needed, Resolved challenging customer issues including cable-related troubleshooting and billing issues.
  • Supported Customer Satisfaction Special Project that is designed to resolve customer issues immediately and analyze process opportunities.

10. Inbound Phone Calls

Here's how customer care representatives use inbound phone calls:
  • Process inbound phone calls from Florida licensed agents and policyholders regarding personal and commercial policies.
  • Facilitated inbound phone calls to ensure customer was adequately assisted.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer care representatives use telephone calls:
  • Answered telephone calls to assist computer users encountering problems, assisted subordinates and supervisors in identifying and resolving problems.
  • Licensed Customer Care Representative Responded to incoming telephone calls concerning account information as well as processed transactions.

12. Insurance Benefits

Here's how customer care representatives use insurance benefits:
  • Served as an advocate to customers via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Responded to customer questions via telephone regarding insurance benefits, provider contracts, outstanding inquiries, membership eligibility and claims status.

13. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer care representatives use troubleshoot:
  • Discussed cable television equipment operation with customers over the telephone to explain proper equipment usage and to also troubleshoot equipment problems.
  • Responded to inbound customer calls/emails to troubleshoot technical issues, tracked internal and external feedback to make recommendations for product improvements.

14. Customer Complaints

Here's how customer care representatives use customer complaints:
  • Provided thorough and efficient customer service to claimants regarding claim inquiries, policy information and quick resolution of customer complaints.
  • Resolved customer complaints by supplying tracking information for deliveries; facilitating merchandise returns and processed credits and or refunds.

15. CCR

Here's how customer care representatives use ccr:
  • Identified, delegated, and trained the Assistant Administrator CCR in support of in-house call center which provided Tier1 level support.
  • Provided World Wide Web assistance to defense contractors as to the CCR website, procurement, Fed Reg and SBA/Pro-net websites.
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List of customer care representative skills to add to your resume

Customer care representative skills

The most important skills for a customer care representative resume and required skills for a customer care representative to have include:

  • Customer Care
  • Customer Service
  • Work Ethic
  • Strong Work Ethic
  • Data Entry
  • Excellent Organizational
  • Outbound Calls
  • Computer System
  • Customer Issues
  • Inbound Phone Calls
  • Telephone Calls
  • Insurance Benefits
  • Troubleshoot
  • Customer Complaints
  • CCR
  • Customer Inquiries
  • Customer Orders
  • Medicare
  • Provide Customer Assistance
  • Credit Card
  • Customer Accounts
  • Customer Satisfaction
  • Address Operational
  • Service Calls
  • Product Knowledge
  • Billing Issues
  • Customer Support
  • Inbound Customer Calls
  • Customer Interaction
  • Provider Contracts
  • Customer Retention
  • Billing Inquiries
  • Customer Relations
  • Medicaid
  • Technical Issues
  • Quality Standards
  • Process Payments
  • Payment Arrangements
  • HIPAA
  • Hippa
  • Telephone Inquiries
  • Upselling
  • Problem Resolution
  • Quality Customer Service
  • Technical Problems
  • Customer Loyalty
  • Customer Problems
  • Call Handling
  • Service Problems
  • Technical Troubleshooting

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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