Top Customer Care Representative Skills

Below we've compiled a list of the most important skills for a Customer Care Representative. We ranked the top skills based on the percentage of Customer Care Representative resumes they appeared on. For example, 24.7% of Customer Care Representative resumes contained Customer Service as a skill. Let's find out what skills a Customer Care Representative actually needs in order to be successful in the workplace.

The six most common skills found on Customer Care Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Care Representative jobs:
  • Maintained accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns.
  • Hired in as a Customer Service Representative responding and resolving customer issues and concerns to ensure outstanding customer service.
  • Provided a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
  • Delivered superior customer service and technical support for programs used to manage business accounts and payroll.
  • Selected to participate in pilot program designed to provide personalized customer service to special need members.
  • Provided exemplary customer service across multiple categories in a fast-paced environment under challenging metric demands.
  • Provide superior customer service through listening to customers anticipating their needs and recommending financial services.
  • Provided excellent customer service and issue resolution Placed product orders, issued refunds and commission checks
  • Utilized business knowledge and customer relations experience to enhance customer service processes and policies.
  • Provide customer services care while completing opened/closed/operated cash registers, inventory and finance reports.
  • Performed follow-ups to fully satisfy company guidelines by accurately documenting all customer service transactions.
  • Repaired and maintained company equipment operational and reported system malfunction for optimal customer service.
  • Perform customer service duties including answering heavily flowing customer service line for Amazon.
  • Answered customer service related questions and negotiate payment arrangements on delinquent accounts.
  • Research and analysis data to address operational challenges and customer services issues.
  • Eulogized for high-quality work, organizational strengths and exceptional customer service delivery.
  • Provided excellent customer service with cultural and linguistic sensitivity, as necessary.
  • Provided excellent customer service focusing on exceeding business sales objectives and quality.
  • Follow escalation events procedures in accordance with Financial Services Customer Service Manual.
  • Delivered consistent world class customer service by fully engaging every caller.

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2. Customer Care

high Demand
Here's how Customer Care is used in Customer Care Representative jobs:
  • Promoted and supported member engagement opportunities such as Cooperative Month and Electric Safety Month Attending customer care training classes when instructed.
  • Collaborated with other Customer Care Representatives to provide customers with their RX information and answer questions regarding their medications.
  • Handled customer care complaints and worked collaboratively with internal and external business partners to provide solutions.
  • Worked cross-functionally with customer care manufacturing, and engineering departments to maintain accurate data integrity.
  • Created improved performance metrics and operational procedures as a member of the customer care representative council
  • Assisted customers with escalated/supervisor calls transferred to me by Tier 1 Customer Care Representatives.
  • Assisted Customer Care Supervisor in updating training materials and preparing weekly status reports.
  • Coached and monitored customer care representatives to help promote positive, one-call resolution.
  • Document data and remark accounts Accomplishments Learn information about customer care and data calculation
  • Provided feedback to Customer Care management on servicing incidents and developed service trends.
  • Prepare daily/weekly reports of customer care center activity for review by management.
  • Received top QA scores consistently Received Recognition from customers for Quality Customer Care
  • Certified customer care representatives in both Member Services and Transportation departments.
  • Provided world-class quality customer care to internal and external callers.
  • Provided floor support to other Customer Care Representatives during training.
  • Served as customer care representative for an Outsourcing Utility Company.
  • Supported members via telephone in an inbound-outbound Customer Care Department.
  • Received numerous customer commendations for providing excellent customer care.
  • Maintain production metrics as defined by Customer Care Management.
  • Hired as Dispatcher but promoted to Customer Care Representative.

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3. Technical Support

high Demand
Here's how Technical Support is used in Customer Care Representative jobs:
  • Provide operational management and support at Call Center level to ensure efficient and timely resolution of technical support issues.
  • Provided effective technical support to customers to quickly resolve issues and ensure customer satisfaction in a busy environment.
  • Provided functional guidance, supervision, technical support, training, and quality assurance/quality control as necessary.
  • Provided excellence in customer service, billing, security verification, technical support and account resolution.
  • Responded to incoming/outgoing calls providing technical support for travelers' complaints through telephone and customer surveys.
  • Provided Customer service in a Call Center environment providing over-the-phone technical support to residential customers.
  • Provided technical support to customers requiring assistance with utilization of company products and services.
  • Provide ongoing technical support for an Internet Service Provider company specialized in computer networks.
  • Provide technical support reducing costly and time consuming technician visits and replacement receivers.
  • Promoted from Customer Service Representative to Data Technical Support Coordinator in nine months.
  • Maintain functionality of technical support department by providing customers with continuous assistance and service
  • Resolved billing discrepancies, and provided technical support for efficient website utilization.
  • Assist customers with malfunctioning equipment and escalate to technical support if necessary.
  • Provided technical support and opened service tickets when alarm system were malfunctioning.
  • Assisted customers with technical support to troubleshoot problems with wireless equipment.
  • Provided technical support to resolve customers concerns with their security systems.
  • Performed inventory and asset reconciliation for accounting and Technical Support Dept.
  • Accessed and utilized electronic software and systems to provide technical support.
  • Demonstrated effective and consistent technical support for customers and dealers.
  • Supported customers within 3 Internet business units providing technical support.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Care Representative jobs:
  • Provide excellent customer service by answering incoming phone calls from customers and providing requested information and resolution to the question.
  • Answered customer phone calls and navigated various proprietary software to identify customers and address their concerns.
  • Facilitated inbound phone calls to ensure customer was adequately assisted.
  • Directed incoming and inter-departmental phone calls.
  • Answered phone calls for telecommunications company.
  • Respond to client emails/phone calls as needed and provide service or referral to correct party or coordinate between offices/consultants as needed.
  • Handled technical support phone calls for GoToMyPC and GoToMeeting Dealt with general account modifications, refunds, edits, purchases etc.
  • Generated and received phone calls from customers concerning eligibility, benefits, enrollment, billing, and claims for health insurance.
  • Answered multiple phone calls, in an office setting, to relay detailed, urgent and specific information to nationwide agencies.
  • Answered troubleshooting phone calls for DIRECTV, handled all customer concerns, provided the best customer experience, mentored/trained new employees.
  • Received high volume of incoming phone calls and responded to inquiries in a manner which meets high quality and productivity.
  • Receive all in bound phone calls, work effectively in a call center setting, and maintain a professional tone.
  • Answered phone calls and assisted customers with any questions they may have about their solar panel systems and billing information.
  • Answer inbound phone calls, respond to inbound emails, and respond to tickets put in the Service Desk Queue.
  • Answered clients questions and concerns while resolving issues relating to claims, warranties, servicing products through inbound phone calls.
  • Received and processed incoming phone calls from customer or client base, and provide information about products and services.
  • Answer incoming phone calls, make changes to customers' accounts, such as updating addresses or canceling orders.
  • Coordinated communications including phone calls, pages, faxes and emails in a friendly, professional and timely manner.
  • Provided support via inbound phone calls for clients needing information about policies and about what our company offers.
  • Answer incoming phone calls from clients, assisting them with their needs, and questions about their medications.

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5. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Care Representative jobs:
  • Handled customer inquiries and billing questions with a proven ability to manage a high-volume workload within a deadline-driven environment.
  • Assisted customers with installation and service repairs Researched service plans and billing questions Ensured customers concerns were met with resolution
  • Answered billing questions, provided technical support and resolved customer inquiries with accurate information, dedication and integrity.
  • Received inbound calls from customers who had technical difficulties/billing questions related to their wireless product.
  • Resolve customer service inquiries by Medicare beneficiaries and providers pertaining to coverage and billing questions.
  • Assist in billing questions and provide solutions to accurately address concerns and dissatisfaction.
  • Answer billing questions and review payment history to accurately process adjustments.
  • Assisted participants with refills on prescription medications and billing questions.
  • Answered billing questions and provided adjustments if necessary.
  • Supported billing department with billing questions and explanations.
  • Answered billing questions concerning customers electricity bill.
  • Received calls that dealt with billing questions and mating customers with calling plans better suited to their individual needs and usage.
  • Managed high volume calls from customers daily with inquiries such as billing questions, complaints, payment extension and service requests.
  • Attend to general customer care issues, for example billing questions, technical issues, also rate and feature plan changes.
  • Assisted members with website navigation, troubleshooting, credit report questions, billing questions, refunds, enrollments, and cancellations.
  • Performed troubleshooting, answered billing questions, accepted payment, placed orders for new or replacement equipment, and educated customers.
  • Job Duties: In a call center environment, assist customers with billing questions associated with their credit card accounts.
  • Handle incoming customer service issues, including billing questions and adjustments, price plan configurations, and technical service problems.
  • Processed orders for new and existing customers, Handled customer inquiries, complaints, billing questions, processed electronic payments.
  • Answer billing questions, process payments, collect on past due accounts, troubleshoot all repair issues and upgrade services.

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6. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Care Representative jobs:
  • Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured call center environment.
  • Assigned to special project which involved extensive data entry to reconcile customer accounts to maximize retention and customer return.
  • Provide customers with options in accordance to guidelines and empowering myself to make necessary decision on customer accounts.
  • Opened customer accounts by recording account information and contributed to team effort by accomplishing related results as needed.
  • Worked with business customers to make sound financial decisions to protect/collect revenues and adjusts customer accounts as necessary.
  • Resolve customer disputes by communicating with appropriate departments and personnel to ensure satisfaction and retention of customer accounts.
  • Resolved billing questions and disputes while proactively making empowerment decisions on customer accounts involving credits or adjustments.
  • Review customer accounts and determine appropriate actions based upon training and desktop solutions and taking appropriate action.
  • Provide comprehensive information related to customer inquiries, researching and analyzing customer accounts and other documents.
  • Completed necessary audits of customers billing and account history and made necessary changes to customer accounts.
  • Provide daily updates to customer accounts to enhance service performance and ensure customer satisfaction.
  • Answered questions related to customer accounts and upgraded or added features as requested by customer
  • Research and investigate customer accounts and answer questions regarding services under campaign agreements.
  • Verify customer accounts and active services using various databases and software applications.
  • Analyzed customer accounts by offering promotional plans to exceed customers' expectations.
  • Delivered extraordinary customer care by responding to questions concerning customer accounts.
  • Performed credits and adjustments on customer accounts according to company policies.
  • Maintained call center database by entering and updating customer accounts.
  • Tracked and managed customer accounts and issued appropriate payment arrangements.
  • Updated and documented customer accounts and any modifications to accounts.

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7. Data Entry

high Demand
Here's how Data Entry is used in Customer Care Representative jobs:
  • Perform data entry to accurately record and deliver messages, furnish information, and relay calls accurately and efficiently.
  • Performed daily quality assurance review and day -end sorting of computer generated correspondence and data entry as required.
  • Maintained an extensive customer database monitoring and updating information daily, data entry, and collecting customer payments.
  • Perform data entry resulting from non-billing delivery tickets, patient care plans or other documentation-related functions as assigned.
  • Provide excellent customer service Data Entry Place Orders for customers Troubleshoot device problems Deal with vital privacy information
  • Perform daily quality assurance review and day-end sorting of commuter-generated correspondence and data entry as required.
  • Performed data entry by inputting caller information and coding calls appropriately for record keeping purposes.
  • Conducted data entry on a routine basis for departmental record keeping and administration.
  • Performed data entry and overall communication direction of business process objectives to management.
  • Performed data entry activity to record information and maintained numerous record logs.
  • Entered demographic data entry, enrolled in pharmacy benefit program online.
  • Trained new customer service representatives in proper documentation and data entry.
  • Provided excellent and efficient customer service along with accurate data entry.
  • Performed data entry for payment entry and processing customer correspondence.
  • Performed accurately all data entry functions to reflect customer activity/transactions.
  • Compile various statistical and productivity reports with daily data entry.
  • Performed data entry and assisted customers in placing accurate orders.
  • Experienced in data entry and Microsoft office operating systems.
  • Assist customers with data entry and filing electronic information.
  • Processed orders and data entry with high level accuracy

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8. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Care Representative jobs:
  • Adhered to company policy of checking for valid identification when processing credit card transactions.
  • Trained to identify fraudulent activity in customer's credit card transactions.
  • Processed credit card transactions and researched and updated all required materials needed for client and partners.
  • Provided customer service, handled cash and credit card transactions, and processed fuel card purchases.
  • Performed daily account reconciliation for cash, check, and credit card transactions.
  • Processed payments through credit card transactions or setting other payment options available.
  • Process check and credit card transactions, and handle billing disputes.
  • Used a verbatim script to ensure secure credit card transactions.
  • Credit card account sales and credit card transactions services.
  • Process check, cash and credit card transactions.
  • Completed appropriate forms for credit card transactions.
  • Handle accounts and credit card transactions.
  • Reconciled weekly/ monthly credit card transactions, providing level two customer service support, which added value to budgeted goals.
  • Assisted and educated customers Multi tasked to yield desired results Assisted with billing and credit card transactions

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9. Internal Customers

high Demand
Here's how Internal Customers is used in Customer Care Representative jobs:
  • Assisted internal customers with service recovery tools and provided guidance and phraseology for superior call handling
  • Provided excellent customer service to our external and internal customers.
  • Maintained and managed relationship between firm and external/internal customers.
  • Provide world-class service solutions to external and internal customers.
  • Provide external and internal customers with requested information.
  • Communicate with clients and providers and internal customers via phone and e-mail concerning specific claim, provider, and system issues.
  • Provide high quality support to existing external customers, potential prospects, and internal customers via telephone and other electronic means.
  • Provided the highest level of customer service and support to both external and internal customers in the Key Accounts area.
  • Supervised a portfolio of 1500 invoices per month, while renegotiating payment terms with dozens of suppliers and internal customers.
  • Created custom reports for internal customers Implemented nationwide training of the company ADHOC query system.
  • Addressed incoming inquiries from external and internal customers to ensure their needs are adequately met.
  • Provided customer service for internal customers, dealers and branches via telephone and email.
  • Provided support to external and internal customers with billing and account maintenance issues.
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers.
  • Navigate through various systems to help solve issues and help HIP members Provides external and internal customers with requested information.
  • Key Contributions: Greeted external and internal customers warmly and ascertain individual and group inquiries at domestic and international terminals.
  • Interact as needed with internal customers to assist in help meeting customer needs (i.e.

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10. Troubleshoot

high Demand
Here's how Troubleshoot is used in Customer Care Representative jobs:
  • Discussed cable television equipment operation with customers over the telephone to explain proper equipment usage and to also troubleshoot equipment problems.
  • Researched and discussed wireless communication equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
  • Achieved resolution in many high-tech troubleshooting situations using proper troubleshooting steps to diagnose issues and gain customer confidence.
  • Communicate with customer, demonstrating great active listening skills, research/troubleshoot the inquiries, educate customers and document result
  • Escalated to Tech Support when needed, Resolved challenging customer issues including cable-related troubleshooting and billing issues.
  • Use understanding of technology and communication devices to effortlessly troubleshoot issues with customer s equipment.
  • Followed troubleshooting guidelines when assisting customers with technical problems with their wireless phones.
  • Provided accurate and appropriate information in response to customer inquiries and troubleshooting issues.
  • Provided timely assistance with order placing or status and troubleshooting of company products.
  • Assisted customers with resolving problems with wireless devices and other troubleshooting procedures.
  • Utilize technology and communication devices to troubleshoot issues with customer s equipment.
  • Provided software and hardware troubleshooting advice for a fleet-tracking service provider.
  • Performed troubleshooting for declined transactions and maintained accuracy of account information.
  • Provided customer service and troubleshooting for DirecTV receivers and satellite dishes.
  • Assisted customers with resolving DirecTV related issues through education and troubleshooting.
  • Install and troubleshoot Data Backup recovery software for CoreVault customers.
  • Provided technical support and equipment troubleshooting or replacement for customers.
  • Assisted customers with troubleshooting, inquiries and order customization requests.
  • Answer incoming customer calls and provide assistance for computer troubleshooting.
  • Performed technical troubleshooting allowing customers to access their online accounts.

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11. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Care Representative jobs:
  • Provided thorough and efficient customer service to claimants regarding claim inquiries, policy information and quick resolution of customer complaints.
  • Resolved customer complaints by supplying tracking information for deliveries; facilitating merchandise returns and processed credits and or refunds.
  • Resolved customer complaints, seeking to retain customers by projecting a professional company image through telephone interaction.
  • Assisted franchise owners with various inquiries and provided an updated monthly record regarding customer complaints and/or suggestions.
  • Coordinated all customer information, processed warranty paperwork and assisted with resolution of customer complaints.
  • Investigated customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
  • Examine pertinent information to determine accuracy of customer complaints and to determine responsibility for errors.
  • Provided quick and efficient solutions to customer complaints to ensure customer retention for future business.
  • Completed extensive troubleshooting of phone and internet problems along with resolution of customer complaints.
  • Resolved customer complaints by researching the account history and communicating with other departments.
  • Attend to customer complaints and concerns immediately, and facilitate satisfactory resolutions.
  • Handled customer complaints and concerns while maintaining outstanding customer service rapport.
  • Identified and resolved priority issues and customer complaints with satisfactory results.
  • Provided exceptional customer service and effectively handled any customer complaints.
  • Fax laboratory reports to associated facilities and manage customer complaints.
  • Relay customer complaints to appropriate hotels to ensure customer satisfaction.
  • Handled customer complaints, found solutions and maintained customer relationships.
  • Researched required information using available resources to resolve customer complaints.
  • Investigated customer complaints about abnormal consumption of electricity and gas.
  • Resolve customer complaints by actively listening and developing creative solutions.

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12. High Call Volume

high Demand
Here's how High Call Volume is used in Customer Care Representative jobs:
  • Demonstrated accuracy and confidentiality while providing friendly and sincere customer service in a high call volume center.
  • Managed high call volume with efficiency, while maintaining excelled customer satisfaction.
  • Handle high call volume from business customers, create estimates for customers, explain account details, manage payments and orders.
  • Assist Leads (Floor Supervisors) with assisting other floor reps during high call volume or when they had staffing issues.
  • Informed customer of deals and promotions; sold products and services; utilized computer technology to handle high call volumes.
  • Served as a virtual receptionist taking messages, relaying information, and scheduling appointments during periods of high call volume.
  • Work within a call center high call volume environment that consisted of over 300 NYC callers per day.
  • Meet company goals by fulfilling high call volume inquiry, tracking, and following up on pended calls.
  • Provide backup phone support on the Consumer lines during high call volume periods or as directed by management.
  • File both Auto and Home policy claims for insured customers Managed high call volume with tact and professionalism.
  • Answered high call volumes, applied bill payments of up to $1000 and settled customer account discrepancies.
  • Maneuver high call volumes - inbound calls for Medicare Part D Company in a call center environment.
  • Worked on Input Team, we input claims from 3rd party vendor during high call volumes.
  • Possess strong verbal and written communication skill and the ability to handle a high call volume.
  • Answer direct questions and provide accurate details and benefits in a high call volume environment.
  • Managed a high call volume workload and resolved an average of 550 inquiries per week.
  • Responded to inbound calls from policy holders and agents in a high call volume setting.
  • Greet walk in guests while handling high call volumes of inbound and outbound call.
  • Answer in bound calls while utilizing the computer technology to handle high call volumes.
  • Answered high call volume - Mastered custom computer programs - Interacted in a Team environment

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13. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Care Representative jobs:
  • Verify contracts and vehicle eligibility for coverage; -Place outbound calls to inform policyholders of renewals and expiration of policies.
  • Handle inbound and outbound calls, involving extensive gathering of sensitive information for insurance application purposes.
  • Maintained a high-quality call review while managing inbound/outbound calls.
  • Provided basic customer service, including inbound/outbound calls.
  • Make outbound calls to potential customers who have -Record the names, addresses, purchases, and reactions of prospects contacted.
  • Answer inbound and make outbound calls regarding customer subscriptions, orders, research and correct forms for submission to fulfillment houses.
  • Make outbound calls for follow up on customer concerns or to let a customer know about a change in their order.
  • Respond to incoming customer service and sales inquiries via digital channels, inbound phone calls and make outbound calls when necessary.
  • Respond to emails regarding the above and make outbound calls to confirm orders that have been sent to the restaurant.
  • Responded to inbound/outbound calls through the basis of BPO procedures for the insurance campaign sponsored by The Horace Mann Companies.
  • Handle inbound and outbound calls to assist lenders with ordering credit report supplements and getting a status on ordered supplements.
  • Provided customer care with inbound and outbound calls to current and potential customers within the internet and phone support department.
  • Handle inbound outbound calls, as well as, online customer service requests regarding complaints, inquires and sales leads.
  • Initiated outbound calls to dealers, homeowners, and third party service teams to coordinate service visits to end customers.
  • Conduct Inbound and Outbound Calls; Assist Callers/ Patients with scheduling and/or confirming appointments, giving referral information as needed.
  • Answer high volumes of incoming calls, transfer calls, data entry, outbound calls, customer service, sales
  • Job Duties: Made outbound calls to the members about the prescriptions to remind them of their prescription order.
  • Answer inbound calls, make outbound calls for lead follow up, and support the fulfillment of consumer leads.
  • Performed inbound and outbound calls to identify the customers' needs as well as to follow up after service.
  • Use of Rockwell for handling inbound/outbound calls including escalated calls from customers, Tier II customer callbacks and NPS callbacks

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14. Medicare

high Demand
Here's how Medicare is used in Customer Care Representative jobs:
  • Completed voluntary customer service training to enhance customer satisfaction and improve productivity and was awarded the Advanced Medicare D Technician Certification
  • Worked with social services, physical/occupational therapist for a plan of discharge for custom rehabilitation equipment for Commercial/Medicare insurances.
  • Researched each customer account to determine proper call routing, Medicare qualifications and properly update customer file information.
  • Provided inbound call consultant services primarily for Medicare Part D beneficiaries while providing consistent quality customer service.
  • Provide customer service to Medicare D participants using computers and a variety of automated systems.
  • Answered incoming calls from medicare beneficiaries concerning benefits, eligibility status, payments and denials.
  • Educated and assisted members with Medicare prescription benefits and medication while remaining HIPPA compliant.
  • Contacted physician offices and pharmacies to obtain prescriptions and billed appropriate Medicare vendors.
  • Developed effective relationships with Medicare members and their physicians through clear communication.
  • Assisted customers with the completion of Medicare applications and processed account renewals.
  • Research Medicare law regarding criteria of reimbursement for providers in unique circumstances.
  • Provide customer service via telephone for medicare beneficiaries regarding prescription drugs.
  • Certify home oxygen patients for oxygen therapy based on Medicare guidelines.
  • Responded to Provider questions via telephone regarding Medicare enrollment eligibility.
  • Provided customer support for a contracted Medicare Part-D insurance provider.
  • Assist Medicare Insurance customers in understanding and utilizing their benefits.
  • Attained Medicare D Technician Advanced Technician, Master Technician Certification.
  • Educated them on multiple systems and used medicare training materials
  • Assisted with Medicare Supplemental information to Customers and Agents.
  • Assist medical personnel with submission of Medicare claims electronically.

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15. Customer Questions

average Demand
Here's how Customer Questions is used in Customer Care Representative jobs:
  • Resolve customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value.
  • Responded to customer questions via telephone regarding insurance benefits, provider contracts, outstanding inquiries, membership eligibility and claims status.
  • Resolved customer questions and problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements and up-sale.
  • Answer customer questions regarding billing, products and features.targeting customer interests with a variety of products and service offerings.
  • Responded to customer questions via telephone and written correspondence regarding eligibility and pharmacy through Call Care browser.
  • Responded to customer questions via telephone regarding life and disability benefits, eligibility, and claims.
  • Answered customer questions and investigated and corrected errors, following customer and establishment records via computer.
  • Responded to pharmacy customer questions regarding insurance benefits, provider contracts, eligibility, and claims.
  • Respond to customer questions via telephone and written correspondence regarding Behavioral Health provider lists and eligibility.
  • Resolved customer questions and concerns relating to billing and account status ensuring customer satisfaction and retention.
  • Received inbound escalated/supervisor calls answering customer questions and inquiries on account or current order status.
  • Answer customer questions about program services and promotions.-Thoroughly open customer cases and assign them accordingly.
  • Assisted fellow representatives in a coaching capacity when dealing with complex customer questions.
  • Responded to customer questions and concerns and provided accurate and professional feedback.
  • Answered customer questions and utilized problem solving skills to troubleshoot home security systems
  • Responded to customer questions via telephone regarding behavioral health insurance benefits.
  • Address customer questions and concerns regarding product and delivery information.
  • Answered customer questions about product availability and delivery times.
  • Responded to customer questions via telephone and written correspondence.
  • Resolve specific customer questions regarding photographic methods.

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16. Customer Information

average Demand
Here's how Customer Information is used in Customer Care Representative jobs:
  • Provide customer service at retail location by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs.
  • Process new customer applications and assists new customer account executive personnel in obtaining and maintaining accurate customer information.
  • Interfaced with customers via telephone, gathered customer information and analyzed customer needs and provided appropriate solutions.
  • Navigated multiple systems to obtain customer information and other information necessary to provide service to customers.
  • Elicit relevant customer information for development of reports utilized by experts in forecasting and analysis.
  • Maintained records of all customer service activities and updated customer information as needed in SalesForce.com.
  • Gathered and verified all required customer information, confidential financial information for new customers.
  • Maintained and distributed customer information upon request concerning financial status of mortgage loan accounts.
  • Process funds transfers, enter customer information into company database and provide general information.
  • Verify all required customer information to remain in compliance with federal privacy laws.
  • Communicate customer information necessary to schedule home medical equipment services or follow up.
  • Maintained client database during interactions with customers while also keeping customer information confidential.
  • Handled private and secure customer information including credit cards and billing information.
  • Trained in preventive cautions to eliminate customer information being leaked or used.
  • Managed operational and customer information on five database systems at one time.
  • Facilitated account maintenance, verified delivery satisfaction and updated customer information.
  • Used other applications to gather customer information & prepared escalated tickets.
  • Utilized database to update and verify internal and external customer information.
  • Conduct data maintenance related to customer information within the HOG application.
  • Maintained confidentiality of all customer information and adhered to security protocol.

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17. Service Calls

average Demand
Here's how Service Calls is used in Customer Care Representative jobs:
  • Responded to inbound customer service calls regarding credit card activity, enrollment and billing information.
  • Answered inbound customer service calls regarding dental and vision insurance benefits, claims and eligibility.
  • Provided customer support for service complaints to avoid unnecessary service calls.
  • Schedule service calls for inspections and related installations requested by customers.
  • Manage inbound customer service calls relating to medical insurance coverage.
  • Handled inbound customer service calls regarding wireless phone service and devices
  • Managed customer service calls related to AHCCCS eligibility or enrollment.
  • Conduct outbound service calls in accordance with departmental initiatives.
  • Answered inbound customer service calls relating to prescription insurance.
  • Received In-bound customer service calls regarding wireless services.
  • Coordinate reservations and customer service calls.
  • Scheduled service work and emergency service calls, and inspections and testing with various fire departments and municipalities, as required.
  • Answer inbound customer service calls for new hires to see if they qualify for a tax credit for the employer.
  • Answer technical support calls for DirecTV, place equipment orders for upgrades or replacements, schedule and reschedule service calls.
  • Receive inbound customer service calls, troubleshooting cell phones and some data devices, assess and implement solutions for technical difficulties
  • Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
  • Schedule service calls for customers who are unable to do the steps that are required for that particular problem.
  • Assisted with phone coverage for incoming Automotive Specialty Market customer service calls from standard states or special handling states.
  • Monitored the daily activities of a customer support team Fielded an average of 120 customer service calls per day.
  • Coordinated and scheduled service calls for customer and made follow-up calls to verify service level agreement were adhered to.

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18. T-Mobile

average Demand
Here's how T-Mobile is used in Customer Care Representative jobs:
  • Responded to customer inquiries regarding T-Mobile Wireless Cellular phone service via the telephone while maintaining superior customer service standards.
  • Remain up-to-date with T-Mobile's ever-evolving technology and translate the information into customer friendly terms.
  • Provided accurate information for T-Mobile Cellular phone customers in response to customer inquiries.
  • Provided general trouble-shooting and information on T-Mobile products and services.
  • Increased bottom line by effectively promoting services offered by T-Mobile.
  • Bestow confidence within customers to bring them closer to T-Mobile and emphasize T-Mobile will take care of them and their needs.
  • Handled calls from both T-Mobile customers and dealers; supplying accurate information, taking payments, update and document accounts thoroughly.
  • Served as Customer Care Representative for a major cell phone insurance company with contracts with every company from Sprint to T-Mobile.
  • Provided referral information and assistance with Technical support for T-mobile equipment, In addition to posting payments in financial care.
  • Collect payments from customers that would set their account current and educate the customer on T-Mobile's various payment options.
  • Handled large incoming call volumes, while answering all customer concerns and T-Mobile phone issues, with one call resolution.
  • Resolved issues from unhappy customers regarding customer service from other T-Mobile departments, T-Mobile Sales offices, and indirect dealers.
  • Retained many T-Mobile customers by quickly and satisfactorily resolving issues that would otherwise have resulted in loss of customers.
  • Have spent time in retention department working to reduce T-Mobile's churn by selling the benefits of its services.
  • Provide customer care for T-Mobile and assisted customers with troubleshooting of equipment, resolved billing issues and re-rates.
  • Handled calls inbound for T-Mobile to work with customer needs of phone bills, repairs, etc.
  • Use appropriate judgment and understanding to form creative solutions to complex and unique scenarios within T-Mobile policy.
  • Handled and addressed issues related to billing, and credit for service provided on behalf of T-mobile.
  • Serve as a consultant for customers seeking information about T-Mobile products, services, and coverage.
  • Right fitting customers to products and features best suited for them, increasing revenue for T-Mobile.

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19. Verizon

average Demand
Here's how Verizon is used in Customer Care Representative jobs:
  • Provided exceptional customer service to individuals visiting the Verizon Wireless store, included greeting customers and assessing their needs.
  • Assisted customers with inquiries related to Verizon Wireless services while maintaining a positive attitude and friendly composure.
  • Programmed and configured software on the Verizon Wireless network while simultaneously activating devices for efficient usage.
  • Assisted customers with their billing and upgrade/downgrade and disconnection needs with their Verizon wireless accounts
  • Experience in consistent customer interaction by answering incoming calls for Verizon Wireless customers.
  • Managed and assisted Verizon Wireless customers with needs or concerns with account information.
  • Provided customer support in a busy call center environment for Verizon Wireless customers.
  • Accepted payments and also educated customers on different products provided by Verizon.
  • Delivered excellent customer service over the phone to customers of Verizon Communications.
  • Provided tier 1 troubleshooting for Verizon wireless customers accounts and wireless devices.
  • Provided exceptional service to Verizon Wireless customers while maintaining procedures and processes.
  • Provided customer service and basic troubleshooting steps with Verizon prepaid devices.
  • Performed tier 1 troubleshooting and activation for Verizon Wireless devices.
  • Assisted Verizon customers with their wireless accounts via inbound communication.
  • Provided technical assistance to Verizon prepaid customers billing and sales.
  • Answered general questions about Verizon Wireless and customer accounts.
  • Represented Verizon Wireless in court appearances for subpoena requests.
  • Verify Verizon Wireless customer account for security of SPI.
  • Received inbound calls regarding Verizon wireless products and services.
  • Provided excellent customer service to customer of Verizon Wireless.

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20. New Accounts

average Demand
Here's how New Accounts is used in Customer Care Representative jobs:
  • Compiled information about new accounts, entered account information into computers, and recorded related information or other documents.
  • Qualified customers and assisted in activation of new accounts, troubleshooting technical problems and general problem solving.
  • Assisted customers regarding various bill issues *Performed troubleshooting *Activated new accounts *Participated in numerous training classes
  • Coordinated daily operations for Support Sales Representatives in opening new accounts and upgrading existing service.
  • Assist individuals interested in opening up new accounts also upgrading existing service.
  • Maintained existing customer accounts and established new accounts.
  • Assisted Key Account Managers in the acquisition of new accounts and was an added value to the growth of existing accounts.
  • Supported the Business Documentation Review Team which insures that new accounts are being opened in accordance with the US Patriot Act.
  • Performed data entry for new customer qualification which involved running credit and creation of new accounts in support of field sales.
  • Worked with new customers in the development of new accounts and the implementation of new cable, phone and internet services.
  • Provide leads to Sales Managers, enter their new orders, process new accounts and keep open communication with Executives.
  • Account managing: Contacting clients, informing potential clients about the services we offered, and setting up new accounts.
  • Work with customers to open new accounts, review the rules and regulation of Membership, and quickly answer questions.
  • Provided orientation and information to new customers regarding products and services while assisting them with creating new accounts over the phone
  • Received inbound calls, handled customer questions, complaints and requests, activated new accounts and up-sold products and plans.
  • Partnered with the Marketing Department and technical support in resolving customer issues, establishing new accounts and providing ongoing support.
  • Entered new accounts in AS 400 System, assigned and notified wholesaler for newspaper delivery and ordered newspaper racks.
  • Set up new accounts, maintain records, prepare reports and perform work processing assignments and related clerical duties.
  • Assisted customers with activating new accounts and provided information on new products, rate plans, and services.
  • Opened and closed accounts; activated phones for new accounts, made service changes and recommended service options.

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21. Computer System

average Demand
Here's how Computer System is used in Customer Care Representative jobs:
  • Scheduled package pickups by entering geographical information into computer system while managing call handle time and showing excellent customer service skills.
  • Provided consultation services research for veteran records and information utilizing various establish computer systems, programs, and databases.
  • Utilized multiple company computer systems and databases to resolve complaints with malfunctioning internet products and services.
  • Provided inbound telephone support using computer system to assist customers with billing inquiries and processing payments.
  • Utilized different medical operating computer systems by about date of service and verification of HIPPA.
  • Utilized proprietary computer systems to obtain information, process authorization request and perform quality audits
  • Diagnosed and evaluated customer's technical problem using troubleshooting resources in computer system.
  • Input customer information including name and credit card information accurately into computer system.
  • Mastered multiple internal computer systems in order to provide consistent superior customer service.
  • Used database application on company wide computer system to facilitate customer's requests.
  • Provided excellent customer service via incoming calls by telephone and computer system.
  • Operated various computer systems and programs to effectively manage my given territory.
  • Tested new SAP computer systems in development for improved computer processes
  • Navigate multiple computer systems to research and interpret case information.
  • Update patient information into hospital and company computer systems.
  • Accessed computer systems for information on drug insurance benefits.
  • Enter data into computer system and maintain accurate/efficient records.
  • Operated company computer system with accuracy and experience.
  • Entered all information into multiple computer systems.
  • Experience working with Cornerstone medical computer system.

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22. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Care Representative jobs:
  • Manage multiple-simultaneous customer interactions online.
  • Record essential points of conversation into databases, ensuring a complete track of customer interactions with Customer Service Department.
  • Identify opportunities to sell additional Charter products and services during customer interactions and apply appropriate fees as necessary.
  • Demonstrated a high degree of customer service and professionalism during all customer interactions to maintain customer satisfaction.
  • Processed electronic records of customer interactions or transactions, recording details of action taken.
  • Document all steps to resolution and customer interactions in case management system.
  • Obtain pertinent customer information and record customer interactions in appropriate systems.
  • Log all customer interactions, including complaints and informational requests.
  • Maintain complete and accurate documentation of all customer interactions.
  • Practice efficiency and professionalism in all customer interactions.
  • Monitored customer interactions and offered constructive feedback.
  • Documented customer interactions through contact tracking system.
  • Generate sales through high quality customer interactions.
  • Documented all calls and customer interactions.
  • Document customer interactions and decisions made.
  • Maintained complete and accurate records of all customer interactions and report on activities of self or group as directed.
  • Addressed customer service inquiries in a timely and accurate fashion Trained staff on how to improve customer interactions.
  • Keep record of customer interactions and action taken including - transactions, comments, and inquiries and complains.
  • Work closely with management to ensure company goals, policies and standards are being upheld during customer interactions.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

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23. Directv

average Demand
Here's how Directv is used in Customer Care Representative jobs:
  • Received technical training on all current and legacy DirecTV systems including receivers and accessories.
  • Received incoming phone calls from DirecTV customers experiencing technical issues or changing account information.
  • Gather information to determine root cause of customers problems and/or dissatisfaction with DirecTV.
  • Implemented technical expertise to troubleshoot and provide trouble resolution over-the-phone for DirecTV customers.
  • Handled inbound calls which concerned customers billing/technical concerns for DirecTV.
  • Assist DIRECTV customers with related issues through telecommunication troubleshooting.
  • Provided technical support and account maintenance for DirecTV customers.
  • Provided protection plan warranty support for DirecTV customers.
  • Assisted customers with any issues regarding DirecTv appliances
  • Demonstrated active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for DIRECTV.
  • Provide support for NEW's (DirecTV) customers and other team members to resolve technical, billing and sales issues.
  • Receive customer feedback and address complaints/concerns with their programming, service, or experience with technicians and the DIRECTV system.
  • Managed proprietary customer information including, customers AT&T wireless, VoIP, DirecTV, And U-Verse internet/TV accounts.
  • Served as primary communication to customers to troubleshoot and solve all of their DIRECTV concerns including billing and programming questions.
  • Take all incoming calls from DirecTV Customer's from home, help resolve all issue's dealing with DTV.
  • Provided compassionate, patient, and helpful service customers over the phone with questions on their DirecTV accounts.
  • Assisted customers over the phone with DirecTV and AT&T products to ensure optimal customer satisfaction.
  • Guided them over the phone with troubleshooting steps to get their DirecTV receiver or remote to work.
  • Worked from home office answering calls from DirecTV customer needing assistance with DTV equipment and services.
  • Help train new hires on DirecTV policies and procedures to become successful representatives for the company.

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24. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Care Representative jobs:
  • Coordinated customer orders from start-to-finish -- including scheduling production, booking transportation, and communicating details to customers.
  • Worked closely with warehouse supervisors and plant operations to ensure availability of necessary items for customer orders.
  • Processed customer orders by phone and generated shipper delivery intercepts, and return authorizations as needed.
  • Performed data entry for customer orders via incoming phone/mail with various promotional discount offers.
  • Process customer orders carefully to minimize order entry errors and obtain high customer satisfaction.
  • Enter account information into billing system in order to accurately execute customer orders.
  • Field incoming calls and process customer orders, including offering additional sales opportunities.
  • Provide information to incoming customer orders from English and Spanish speaking Distributors.
  • Reviewed and processed complex customer orders while achieving a high order accuracy.
  • Investigated and resolved inquiries regarding status of customer orders.
  • Processed and completed customer orders and initiated returns.
  • Utilized company database/internet to take customer orders.
  • Processed customer orders and generate customer quotes.
  • Provided accurate order entry of customer orders.
  • Processed and expedited drop ship orders, return authorizations, credits, debits, will call, employee and customer orders.
  • Maintain the integrity of Customer Records, support customers and Client Executives with Services Contracts, customer orders and billing.
  • Manage Customer Orders - Create orders as needed to meet Customer Requested arrival dates while minimizing cost to serve.
  • Processed customer orders/changes and interacted with supply chain and production for highest fill rate and timely deliveries.
  • Emailed/faxed invoices, customer account statements, I-9 Forms, and other communications relevant to customer orders.
  • Opened and maintained accounts, processed customer orders, managed 75-80 calls per day in timely manner

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25. Telephone Calls

average Demand
Here's how Telephone Calls is used in Customer Care Representative jobs:
  • Respond to inbound telephone calls and written correspondence regarding Medicaid insurance benefits, provider contracts, eligibility and claims.
  • Answered telephone calls to assist computer users encountering problems, assisted subordinates and supervisors in identifying and resolving problems.
  • Licensed Customer Care Representative Responded to incoming telephone calls concerning account information as well as processed transactions.
  • Received inbound telephone calls from members and providers regarding member benefits, also provided claim information.
  • Forwarded telephone calls to appropriate collection area for payment arrangements or to dispute area for resolution.
  • Processed/Adjudicated medical/health claims, correspondences, and telephone calls from providers and members.
  • Handled inbound telephone calls from borrower and answered questions regarding Insurance/Lender Placed Insurance.
  • Screen requests and telephone calls, directing them appropriately to designated individuals.
  • Responded to routine correspondence researching background material and responding to telephone calls.
  • Provided customer service for hotel reservation operations via inbound telephone calls.
  • Major responsibilities included: Handling inbound hazard insurance related telephone calls.
  • Ensured accountability by notating all information discuss during telephone calls.
  • Scheduled maintenance appointments and provided customers with reminder telephone calls.
  • Answered incoming telephone calls with professional and knowledgeable response.
  • Answered telephone calls from customers/businesses.
  • Increased sales and customer satisfaction by processing high volume of inbound telephone calls (100+/day) and accurately entering customer orders.
  • Received and processed long distance telephone calls, assisted customers with inquiries regarding billing, and any other long distance problems.
  • Answer high volume incoming telephone calls from prospective renters Qualifying each lead and successfully gaining an appointment to visit the home.
  • Receive and place follow-up telephone calls and e-mails to answer customer questions, to include physicians and employee group brokers.
  • Received and placed follow-up telephone calls / e-mails to answer customer questions including inquiries that were on a walk-in basis.

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26. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Customer Care Representative jobs:
  • Negotiated payment arrangements and budget agreements with customers in accordance with corporate and Michigan Public Service Commission Rules.
  • Satisfied customers facing disconnection by negotiating payment arrangements, or resolved other issues by utilizing customer service skills.
  • Provided billing information, accepted payments, and scheduled payment arrangements based on customer billing history.
  • Resolved customer account billing problems regarding credits, automatic payment, and payment arrangements.
  • Set up payment arrangements for out-of-warranty, advance replacement and consumer direct returns.
  • Developed process improvements to enhance efficiency and effectiveness in determining payment arrangements.
  • Negotiated payment arrangements and made financial decisions to protect and collect revenues.
  • Processed payments, resolved discrepancies, assisted in securing payment arrangements.
  • Performed billing adjustments, negotiated full payments and payment arrangements.
  • Negotiate payment arrangements with unhappy customers using tact and diplomacy.
  • Negotiated payment arrangements with customers within the established guidelines.
  • Organized payment arrangements, explained billing and general information.
  • Followed up with customers for payment and payment arrangements
  • Generated extended revised payment arrangements with consumers.
  • Facilitated payment arrangements between patient and client.
  • Collect payments and make payment arrangements for customers
  • Take payment arrangements/collect on delinquent accounts.
  • Provide service by taking payments/payment arrangements.
  • Process customer payments and payment arrangements.
  • Negotiate payment arrangements and extensions.

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27. Appropriate Changes

average Demand
Here's how Appropriate Changes is used in Customer Care Representative jobs:
  • Analyzed customer needs and made appropriate changes/suggestions.
  • Resolved customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
  • Worked with upper management and Quality Assurance team to ensure proper coaching and appropriate changes were made to improve customer satisfaction.
  • Make appropriate changes to customer's account (adding dependents and terminating policies, and also updating member's demographics.)
  • Maintained customers records and check to ensure that appropriate changes were made to resolve customers' problems.
  • Answer phones, use computer to access customers account, make appropriate changes to customer's accounts.
  • Recorded details of customer inquiries and comments Ensured that appropriate changes were made to resolve customer concerns.
  • Check to ensure that appropriate changes and adjustments were made to resolve providers' claim problems.
  • Managed customer accounts by acquiring and inputting billing information, applying credits and making appropriate changes.
  • Checked to ensure that appropriate changes were made to resolve customer issues and follow-up.
  • Follow up to ensure that appropriate changes were made to resolve customers' complaints.
  • Followed up with members to ensure that appropriate changes were made to resolve his/her issues
  • Address customers' inquiries and resolve problems to ensure that appropriate changes are made.
  • Checked to make sure that appropriate changes were made to resolve customers' problems.
  • Checked to ensure that appropriate changes were made to resolve clients' problems.
  • Checked to ensure that the appropriate changes were to resolve customer's problems.
  • Worked with upper management to approve appropriate changes for customer's objectives.
  • Ensured that appropriate changes were made to resolve customer concerns.
  • Confirm appropriate changes are made to resolve customers' problems.
  • Confirmed that appropriate changes were made to resolve customers issues.

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28. Insurance Companies

average Demand
Here's how Insurance Companies is used in Customer Care Representative jobs:
  • Verify assignment of benefits and provide detailed documentation of all communication with patients, physicians, and insurance companies.
  • Inspect damaged vehicles and provide initial estimate of damages/cost to customer and insurance companies.
  • Maintained contacts with insurance companies for verification of member eligibility through websites.
  • Coordinated with external insurance companies for reports and claims verification purposes.
  • Verified claim numbers by communicating with various insurance companies.
  • Verified insurance benefits with private insurance companies.
  • Processed refunds/adjustments with insurance companies or customers.
  • Manage incoming calls from insurance companies, patients and other provider sources (i.e., doctors, pharmacies, etc.)
  • Analyze services to be provided by insurance companies against medical criteria that must be met to obtain insurance reimbursement.
  • Answer incoming calls, as well as calling insurance companies and agents in order to better serve the customers.
  • General clerical work such answering phones, following up with patient schedule and contacting insurance companies for verification.
  • Provided patients and insurance companies with strong problem-solving skills and other options to satisfy patients' issues.
  • Worked with insurance companies on unpaid balances and claims issues to assure all benefits due are paid.
  • Assisted pharmacist with processing rejected claims for patients that required prior authorization from the insurance companies.
  • Coordinated efforts with insurance companies to facilitate authorization approvals and proper ICD9 and HCPC coding.
  • Call Insurance Companies for patient policy information in order to better assist patients with concerns.
  • Obtain proper documents from insurance companies, building management and shipping companies prior to delivery.
  • Handled translation calls and translated documents for patients and claim adjusters with their insurance companies.
  • Obtained proper information from patients/insurance companies to submit claims for processing and financial aid.
  • Skilled in computer based programs to schedule appointments for clients through insurance companies.

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29. Product Information

average Demand
Here's how Product Information is used in Customer Care Representative jobs:
  • Assisted with general service, product and company information; educating customers on product information, technical issues and equipment information.
  • Position required a high amount of customer interaction to ensure that customers understood product information, promotional offers and billing procedures.
  • Provided customers with detailed product information from 35+ pharmaceutical companies; processed sales orders and assisted with order discrepancy resolution.
  • Provide support for programs offered by MERCK Pharmaceuticals using web applications to record contact information and to disseminate product information.
  • Performed and coordinated various functions including customer service, accounts update, answer billing inquiries, providing general product information.
  • Provide product information, generics availability, delivery information, order status and claims status per customer request.
  • Provide accurate product information, meeting or exceeding monthly performance objectives including call quality, attendance and punctuality.
  • Answered inbound calls and listening attentively to caller needs to ensure a product information and availability.
  • Assist with billing information, product information, troubleshooting and insuring overall customer satisfaction.
  • Interacted with merchandising and warehouse staff to give accurate product information to customers.
  • Provided product information to customers, including pricing, availability and specifications.
  • Provided assistance with wireless devices and provided product information for customers.
  • Present products to include product information, adding technical information accurately.
  • Provided accurate product information and sold and upgraded products to customers.
  • Provided information to franchisees regarding shipments, product information and warranties.
  • Provided company and product information as defined by policies and procedures.
  • Provide product information and facilitate sales for storage facility locations.
  • Assisted customers by providing product information and resolving their complaints.
  • Led recruitment efforts for potential customers by recommending product information.
  • Developed presentations regarding new product information, goals and indicators.

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30. Medicaid

low Demand
Here's how Medicaid is used in Customer Care Representative jobs:
  • Answer Customers questions regarding their Medicaid benefits, search authorizations, assist providers with accessing member eligibility information.
  • Direct interaction with Medicare and Medicaid representatives and other health insurance providers; resolving complex claims issues.
  • Promoted a positive environment with co-workers, while assisting some them with questions regarding Medicaid program information.
  • Collaborated with Medicaid/Medicare Department to determine eligibility and complied with Medicaid/Medicare policies, procedures, and laws.
  • Received Medicaid claim assignments, reviewing claim and policy information to provide background for investigation.
  • Assisted clients with Medicare and Medicaid supplemental insurance benefits by explaining coverage and answering questions.
  • Assisted providers with Medicaid claims, payments, verifying eligibility and verifying provider enrollment.
  • Enrolled recipients into Medicaid health plans while providing information regarding the Medicaid program.
  • Handle confidential information to ensure privacy for all active & inactive Medicaid recipients.
  • Verified Medicaid benefits, enrollment, located doctors, and discussed authorizations.
  • Provide confirmation of benefit coverage to providers of Medicaid recipients.
  • Received medical supply orders for Medicare and Medicaid patients.
  • Assisted physicians regarding Medicaid medical claims denials and payments.
  • Investigate problems in Medicaid eligibility and MCO enrollment.
  • Educated providers regarding regulations surrounding Medicare and Medicaid.
  • Assist with Medicaid eligibility for providers and members.
  • Researched Medicaid systems for approval and denial decisions.
  • Screen patients for Charity Care/Medicaid via correspondence.
  • Provided information to recipients receiving Medicaid benefits.
  • Explain Medicare and Medicaid benefits and eligibility.

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31. External Customers

low Demand
Here's how External Customers is used in Customer Care Representative jobs:
  • Assisted internal/external customers with policy/application inquiries.
  • Provided all internal and external customers personalized services resolving all customer inquiries with intentional focus on brand advocacy and customer satisfaction.
  • Worked closely with support teams in designing an internal Customer Services Creed; fostered positive relationships with internal and external customers.
  • Provide support to internal and/or external customers regarding order status, product availability, repair inquiry and entry of orders.
  • Develop and maintain positive working relationships and partner with internal and external customers by providing superior customer service.
  • Developed strong relationships across the organization with internal and external customers to establish appropriate customer relationship strategies.
  • Provide explanation to external customers regarding billing concerns and a wide variety of other account information.
  • Used online resources to troubleshoot and provide accurate and appropriate information to internal and external customers.
  • Interfaced directly with internal and external customers to ensure accurate processing of orders and special requests.
  • Ensured customer satisfaction by providing outstanding customer service to both internal and external customers.
  • Received multiple service recognition awards for outstanding service to both internal and external customers.
  • Communicated directly with external customers and internal partners via phone and email correspondence.
  • Research and analyze data addressing operational challenges for internal and external customers.
  • Process credit research requests and communicate effectively with internal and external customers.
  • Provide support to internal and external customers for troubleshooting wireless devices.
  • Processed service orders for internal and external customers via proprietary software.
  • Maintained an open line of communication with internal and external customers.
  • Established a consultative relationship with external customers & fellow team members
  • Assisted external customers and/or escalated calls with complaint resolution issues.
  • Analyze problems and provided information/solutions to internal and external customers.

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32. Customer Grievances

low Demand
Here's how Customer Grievances is used in Customer Care Representative jobs:
  • Recorded details of inquiries & complaints, Referred unresolved customer grievances to designated departments for further investigation.
  • Collected payment, arranged customers billing and designated departments for unresolved customer grievances for further investigation.
  • Referred unresolved customer grievances and/or escalations to designated departments or account management.
  • Resolved customer grievances, with positive outcomes.
  • Diffused volatile customer situations calmly and courteously Referred unresolved customer grievances to designated departments for further investigation.
  • Investigated and resolved customer grievances using department SOPs.

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33. Potential Customers

low Demand
Here's how Potential Customers is used in Customer Care Representative jobs:
  • Handled credit review/inquiry/investigation of potential customers.
  • Call potential customers offering Life Insurance Information, collecting personal information and entering in a business database.
  • Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.
  • Contacted potential customers to encourage switching from existing provider to new service provider.
  • Organized and worked at community events to help promote services to potential customers
  • Assisted with marketing and outreach to university customers and potential customers.
  • Provided customer support for current and potential customers and authorized dealers.
  • Provide professional advice and recommendations for existing and potential customers.
  • Provided general information about XM Satellite Radio to potential customers.
  • Provided excellent customer service to existing and potential customers
  • Scheduled appointments with potential customers for auto financing.
  • Conducted client market surveys about potential customers.
  • Provided quality customer service to potential customers.
  • Obtained contact information for potential customers.
  • Develop good relationships with potential customers.
  • Called potential customers and set appointments
  • Maintain rapport with current/potential customers.
  • Deliver prepared sales talks; describe products or services, placing orders for potential customers to purchase a product or service.
  • Answer in-coming calls from potential customers looking for flowers, gift items, or food baskets to send for all occasions.
  • Attracted potential customers by answering service questions via phone, email, and social media and suggesting information about other services.

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34. Problem Resolution

low Demand
Here's how Problem Resolution is used in Customer Care Representative jobs:
  • Calmed angry callers, repaired trust, located resources for problem resolution and design best-option solutions including troubleshooting wireless devices.
  • Promoted a high degree of customer satisfaction and problem resolution in all applicant interactions within a fast paced environment.
  • Provided remarkable customer service by handling inbound customer service calls, offering problem resolution and documenting responses effectively.
  • Received and responded to complex service inquiries from both internal and external service partners providing problem resolutions.
  • Handled calls as a Problem Resolution Specialist negotiating with customers to provide customer satisfaction.
  • Provide exceptional problem resolution, customer service, guidance and troubleshooting to customers.
  • Participated in problem resolution teams to resolve issues arising with customer orders.
  • Utilize problem resolution and negotiating skills to deescalate any irate customers.
  • Conducted troubleshooting and problem resolution as needed for residential technical issues.
  • Ensured appropriate problem resolution through research and provide timely follow-through.
  • Provided customer support ensuring timely and accurate problem resolutions.
  • Detailed knowledge of troubleshooting and problem resolution of pagers.
  • Maintained customer loyalty through problem resolution and basic troubleshooting.
  • Administer all operations for relaying messages and problem resolution.
  • Handled escalated calls and problem resolution for disgruntled consumers.
  • Answered customer questions and assisted in problem resolution.
  • Calm angry customers and initiate problem resolution.
  • Identified problem resolution with effective customer relations.
  • Handled escalated calls provided problem resolution.
  • Maintain a high problem resolution and customer satisfaction rate while assisting national and international customers in English, Spanish and French.

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35. Providers

low Demand
Here's how Providers is used in Customer Care Representative jobs:
  • Service Dental, Medical, Vision and Physical Therapy providers by communicating benefits, authorizations, claims, and eligibility information.
  • Assist Providers by verifying benefit information, participation status, and Pre-Certification requirements for medical procedures or medications.
  • Answered calls from providers requesting authorizations and from facilities requesting inpatient / outpatient mental health program approvals.
  • Handled inbound calls from subscribers and service providers to solve escalated situations and maintain customer satisfaction.
  • Provide information regarding eligibility, benefits, and authorizations status to members and providers.
  • Verify the status of authorizations and/or referrals Process and educate providers with claim information.
  • Contribute in resolving providers' questions or concerns related to authorizations and network benefits.
  • Respond to policy holders and providers, providing accurate and timely benefit information.
  • Execute extensive searches to assist members with locating providers nationwide and internationally.
  • Established and maintained business relationships with customers as well as service providers.
  • Assist non-contracted providers with contact information and directed them to appropriate vendors.
  • Review and explain insurance coverage and eligibility requirements to members and providers.
  • Assisted providers inquiring about accounts payable information ensuring timely funding distribution.
  • Handle any incoming complaints against providers, conduct follow-up satisfaction surveys.
  • Handle inbound calls from providers and members regarding eligibility and enrollment.
  • Compiled, organized and constructed quarterly newsletter for parents and providers.
  • Performed research for providers regarding benefits and eligibility for members.
  • Provided subscribers and providers with orthodontic dental plan information.
  • Developed inter-departmental relationships to fully assist members and providers.
  • Involved in routing and rerouting transportation for numerous providers.

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36. Accurate Information

low Demand
Here's how Accurate Information is used in Customer Care Representative jobs:
  • Answered customer inquiries, providing accurate information about company products and services and identifying the best solution to resolve customer concerns.
  • Maintained and verified resource listing of services available to the Wounded Warrior Community to allow for accurate information sharing and resolution.
  • Interacted with customers to provide accurate information concerning their medical and welfare benefits also included their direct benefits on multiple clients.
  • Provided customers timely and accurate information reflecting a positive and customer oriented image of the organization.
  • Respond to customer inquiries and problems providing timely and accurate information or directing inquires to supervisors.
  • Entered appropriate and accurate information into the system and completed supporting documentation during the customer contact.
  • Assessed account status to provide accurate information/updates to borrower's regarding their loan application.
  • Provided accurate information and addressed inquiries and concerns in a timely and professional manner.
  • Provided accurate information and instructions to ensure proper processing and recording of policies.
  • Ensured accuracy of scheduled delivery order by populating accurate information into the system.
  • Provided customers with accurate information related to products available through Toys-R-Us online store/website.
  • Provide members with accurate information pertaining to their individual policy benefits and claims.
  • Researched order status, investigated delays, and provided accurate information to customers.
  • Researched and analyzed data to ensure accurate information was given to customers.
  • Navigate multiple applications during phone calls to ensure accurate information is provided.
  • Obtained and conveyed accurate information by interfacing with various Best Western departments.
  • Reviewed account information to ensure all accurate information is present within accounts.
  • Presented detailed and accurate information and responses to questions from customers.
  • Navigated through Streamline to provide customers with current and accurate information.
  • Furnish accurate information and education of 3M products and recommended procedures.

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37. Hipaa

low Demand
Here's how Hipaa is used in Customer Care Representative jobs:
  • Maintained confidential information with respect to secure information, medical history and Health Insurance Portability and Accountability Act (HIPAA) procedures
  • Verified HIPAA and provided accurate answers on questions concerning pharmacy inventory and erroneous charges to customer account.
  • Assisted policyholders and providers with inquiries pertaining to claim payment, status and eligibility, meeting HIPAA requirements
  • Maintained patient confidentiality at all times, using appropriate HIPAA guidelines for releasing information.
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA.
  • Maintained HIPAA compliance by ensuring confidential information for members remained private.
  • Handled sensitive information and ensured compliance with HIPAA regulations.
  • Followed all HIPAA verification guidelines.
  • Implemented a crossover peer-to-peer mentoring session with senior associates to increase HIPAA compliance and first call resolution for new associates.
  • Worked in a fast paced call center environment responding to member account questions and complaints, maintaining HIPAA privacy standards.
  • Maintain member confidentiality, by adhering to all company, state and federal policies and regulations, including HIPAA.
  • Ensured that an encryption process is being utilized when sending and receiving protected health information in accordance with HIPAA.
  • Adhered to strict HIPAA compliance standards within the operations center in accordance with federal and private security standards.
  • Received inbound calls from members regarding their prescription benefits and mail order refill requests; HIPAA guidelines adhered to
  • Possessed all tasks with adherence to the Health Insurance Portability and Accountability Act (HIPAA) guidelines.
  • Provided information to clients regarding benefits and eligibility and comply with state and federal HIPAA laws.
  • Advised members in billing, claims, benefits and referencing medical policies and upholding HIPAA laws.
  • Maintained integrity and privacy of member information as outlined in Company guidelines and HIPAA code.
  • Adhere to all HIPAA secure guidelines, regulations to protect member's information & confidentiality.
  • Adhere to HIPAA guidelines to securely access member accounts in accordance with applicable federal laws.

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38. Sales Goals

low Demand
Here's how Sales Goals is used in Customer Care Representative jobs:
  • Contributed to departmental sales goals by expeditiously processing orders and returns.
  • Promoted Budget programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
  • Help the sales representatives meet the monthly budget/sales goals, improve internal and external processes and procedures and communicate with customers.
  • Helped company meet and exceed sales goals as well as attain awards including JD Powers and Associates recognition for customer service.
  • Promote and sell Promotional products, services and/or related accessories through persuasive sales techniques to meet and exceed sales goals.
  • Offer value-added products on every eligible call and are required to meet established sales goals on a monthly basis.
  • Meet sales goals and provide excellent customer service while maintaining percentage goals for intake of calls per day.
  • Offer credit card related products on every eligible call and are required to meet established sales goals.
  • Achieved sales goals and service performance requirements through new customer sales and existing customer service upgrades.
  • Earned a reputation for exceeding sales goals, as well as positive remarks of customer satisfaction.
  • Used sales opportunities and techniques to meet and exceed daily, weekly and monthly sales goals.
  • Achieved sales goals and service performance requirements of $2500 a day through new customer sales.
  • Exceeded quarterly sales goals and received recognition as one of the company's top 14 representatives.
  • Insure all monthly departmental sales goals are met by successfully completing all open order activity reports.
  • Mentored new team members with reservations, assisting tourists, and achieving daily sales goals.
  • Received 90 service stars for excellent experience and trained new hires to exceed their sales goals
  • Exceeded total sales goals by more than 18%; exceeded company call performance goals.
  • Exceeded sales goals in the neurology market by finishing 1998 at 112% to plan.
  • Set and achieved personal sales goals while supporting the goals of our sales team.
  • Top performer on team, High sales goals and generates over 40,000 sales weekly.

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39. Customer Retention

low Demand
Here's how Customer Retention is used in Customer Care Representative jobs:
  • Promote customer retention by completing follow-up with delivery vendors, or refunds and account credits to ensure satisfactory resolutions.
  • Contributed to achievement of company customer retention goals by following the company's disconnect procedures provided by management.
  • Exceeded customer expectations by delivering first call resolution, allowing for customer retention and further sales.
  • Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
  • Reinforced customer retention through exemplary problem solving, service and pertinent service offerings.
  • Provided exceptional customer service, explained billing, provided customer retention, processed orders
  • Facilitated repairs, up-sold and upgraded our clients equipment and increased customer retention.
  • Exceeded customer retention and satisfaction metrics through personal skills and organizational attributes.
  • Enhance customer retention and satisfaction by providing outstanding and prompt customer service.
  • Assisted customers in upgrading service and equipment through customer retention program.
  • Specialized in customer retention with existing long distance account holders.
  • Achieved customer retention by delivering personalized solutions to their problems.
  • Achieved customer retention and quality goals while building customer relations.
  • Work closely with sales representatives to ensure customer retention.
  • Complied month-end reports informing management of customer retention specifies.
  • Improved customer retention through programs/services provided to the customer.
  • Assisted with customer retention while providing extraordinary customer service.
  • Manage insurance product requests while developing enhanced customer retention.
  • Delivered multiple solution strategies for customer retention and satisfaction.
  • Maintain quality customer interaction for maximum customer retention.

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40. Product Knowledge

low Demand
Here's how Product Knowledge is used in Customer Care Representative jobs:
  • Contribute to continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalism.
  • Conducted random process audits to ensure all agents were following documented procedures by reviewing agent product knowledge and accuracy.
  • Utilized excellent listening skills and exceptional product knowledge to provide outstanding customer service and increase sales.
  • Provide timely and accurate information to incoming customer orders and product knowledge requests.
  • Provide customers with basic product knowledge while maintaining an enthusiastic yet professional composure.
  • Leveraged software and product knowledge to maximize sales and operational efforts.
  • Worked extensively with external customers providing product knowledge and solutions.
  • Retained detailed sales product knowledge, including information concerning competitors.
  • Mediated customers through purchasing experiences by maintaining efficient product knowledge.
  • Maintained and developed comprehensive product knowledge.
  • Apply knowledge of benefits policies and procedures, product knowledge, legislation and claims work flow to interpret the members issues.
  • Assisted new employees by providing training and support in product knowledge and company protocols which increased order accuracy to 99.7%.
  • Provided outstanding customer service to all members, while maintaining, displaying solid product knowledge in all areas of customer service.
  • Used selling skills and product knowledge in both inside sales and telephone sales to increase monthly sales and repeat business.
  • Respond to volume of customer requests, inquires and service concerns via telephone applying strong communication skills and product knowledge.
  • Generated additional revenue by exhibiting thorough product knowledge and friendly sales techniques to up sell products and/or services.
  • Used various media to provide quick, accurate product knowledge to distributors, dealers, and end users.
  • Train new employees on all aspects of the customer care position including product knowledge and order processing.
  • Utilized deep product knowledge of televisions, computers, digital imaging accessories, software, and media.
  • Keep current with product knowledge regarding features and functionality, as well as billing and promotional programs.

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41. Additional Services

low Demand
Here's how Additional Services is used in Customer Care Representative jobs:
  • Assisted customers in difficult situations, ultimately satisfying the customer with their services and any additional services.
  • Identified opportunity for promoting additional services to customers that enhanced their customer experience and ensured retention.
  • Learned and demonstrated up-selling techniques to promote additional services/products that enhanced program loyalty.
  • Offered additional services to customers to provide enhancement to their online banking experience.
  • Sell additional services by recognizing opportunities to up-sell accounts and explaining new features.
  • Refer additional services by recognizing opportunities to up-sell accounts.
  • Recommend additional services and features to customers.
  • Offered customer additional services and products.
  • Help generate company sales opportunities by informing customers on upgrades on their treatments and offering additional services at an affordable fee.
  • Solicit sales of new or additional services that could benefit the customer based on previous service history and requested services.
  • Assisted customers with account information, referred clients for additional services, team lead, on the job trainer.
  • Up sold customers, upgraded contracts, and added additional services to contracted accounts by building rapport.
  • Solicit sales of new or additional services or products associated with their AT&T wireless services.
  • Acquire, maintain and display product knowledge, which helped with sales for new and additional services.
  • Placed various customer service orders including adding additional services, moving services, and feature changes.
  • Assisted XM satellite radio customers with service and billing issues and selling additional services or hardware.
  • Solicited sales of new or additional services or products and regularly exceeding company sales goals.
  • Provide customers with additional services to increase their satisfaction with Company products and services.
  • Completed new installations, disconnections, moves and adding additional services to accounts.
  • Answer billing questions, recommend additional services and provide world class customer care.

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42. CCR

low Demand
Here's how CCR is used in Customer Care Representative jobs:
  • Identified, delegated, and trained the Assistant Administrator CCR in support of in-house call center which provided Tier1 level support.
  • Provided World Wide Web assistance to defense contractors as to the CCR website, procurement, Fed Reg and SBA/Pro-net websites.
  • General duties of CCR for NASCO Member Services: Claims research and resolution benefit quoting and provider outreach as needed.
  • Showed excellent flexibility when having to change schedules from day to day while administering upgrade training to seasoned CCR's.
  • Served as a resource to agency staff addressing issues pertaining to the Criminal Conviction Record (CCR) process.
  • Implement performance metrics and tracking for CCR Field Service for fountain install and service as well as bottle/can service.
  • Identify CCR issues and work with the Mentor Team to design and implement process improvements to resolve these issues.
  • Train CCR personnel on how to properly use various test equipment to troubleshoot multiple communication and electronics systems.
  • Maintain efficient office systems and procedures; establish and maintain CCR Staff work schedules and priorities.
  • Exceeded call center stat goals to become a CCR I within 3 months of completing training.
  • Maintain an understanding of state and federal requirements and accreditation standards that impact the enrollment process.
  • Provided floor support to CCR's answered CCR's questions and concerns during a call.
  • Mentor other CCR peers to help lower and maintain their stats at predetermined company specifications.
  • Promote and maintain open communication, teamwork, and conflict resolution among CCR Staff.
  • Research the errors from bookkeeping for new business and return to CCR to correct.
  • Confirmed delivery dates and times with customers/and or other CCR from all regional centers.
  • Answer phones for Community CCRX and Silver Script- both are Medicare Part D plans.
  • Ensured monitor forms were completed daily and presented to each CCR with objective feedback.
  • Provide resources to communities that are at varied stages of SART/CCR development.
  • Worked as CCR for patients that had pharmacy benefits through Express Scripts.

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43. Service Problems

low Demand
Here's how Service Problems is used in Customer Care Representative jobs:
  • Assisted customers with resolving billing issues and resolving minor technical/service problems.
  • Resolved service problems by taking immediate action to insure corrections
  • Work closely with other departments to pro-actively solve service problems
  • Answered customer questions regarding billing/service problems.
  • Resolved product or service problems by clarifying the customer s complaint and expediting a solution in a timely and realistic manner.
  • Resolved service problems by asking probing questions, identifying the issue, and customized the appropriate solution based on customer needs.
  • Assisted customers in troubleshooting service problems, Enter, update, monitor and clear trouble tickets in TRACS and TMS.
  • Worked under general supervision in a fast-paced environment to handle billing inquiries, service problems, and generate customer sales.
  • Supported customer in an inbound call center, primarily with billing issues, troubleshooting service problems and product support.
  • Resolved product or service problems by clarifying the customer's complaint, and scheduled service appointments if necessary.
  • Receive customer calls and assist with payment processing, service problems, and product inquiries.
  • Resolved service problems for customers focusing on any challenges faced with billing and payment collections.
  • Served customers by providing product and service information; resolving product and service problems.
  • Worked in an inbound call center answering calls to resolve product or service problems.
  • Attempted to troubleshoot customer's service problems and schedule field service calls when necessary.
  • Answer customer questions regarding billing, service problems, products and features.
  • Resolve product or service problems by clarifying the customers complaints.
  • Assisted customers with solving common technical service problems.
  • Resolve routine service problems on a timely basis.
  • Resolved service problems by clarifying customer's complaints.

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44. Quality Standards

low Demand
Here's how Quality Standards is used in Customer Care Representative jobs:
  • Meet individual and quality standards to achieve departmental performance goals by handling all calls courteously, politely and professionally.
  • Provided courteous, professional service while meeting departmental and individual productivity and quality standards.
  • Worked constantly to exceed established productivity, schedule adherence, and quality standards.
  • Provide exceptional customer service to our patrons while maintaining high department quality standards.
  • Followed established service quality standards and met established telephone order processing time standards.
  • Managed new claims for auto liability and/or casualty within established quality standards.
  • Maintained site quality standards and was recognized for exceeding expectations.
  • Maintained productivity and quality standards with customer service.
  • Surpassed all department productivity and quality standards.
  • Exceeded phone quality standards expectations.
  • Maintained productivity and quality standards.
  • Exceeded FCR (first call resolution) overall departmental performance and quality standards to ensure world-class service is provided.
  • Exceeded customer service quality standards of 95% or better on a consistent basis.
  • Process telephone orders and inquiries in accordance with departmental procedures and call quality standards.
  • Provided support for continuous improvement, high quality standards and world class customer service.
  • Worked actively to help advance company growth and development while meeting quality standards.
  • Maintained above average metrics such as average handle time and call quality standards.
  • Followed service quality standards while meeting the requirements for telephone time limits.
  • Provide an outstanding level of customer service that exceeded ADT quality standards.
  • Have consistently been ranked in the top 15% in quality standards.

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45. Billing Complaints

low Demand
Here's how Billing Complaints is used in Customer Care Representative jobs:
  • Research billing complaints while customer is on the telephone and/or explain billing statements to customers in a way they will understand.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Resolve customers' service or billing complaints by performing activity searches for billing issues for patient liability.
  • Resolved customer issues or billing complaints by performing, refunding money, and adjusting bills.
  • Resolve customers service issues and billing complaints by evaluating customers active service.
  • Handled invoice billing complaints and discrepancies and issued credits when necessary.
  • Resolve customers' service or billing complaints by performing activities.
  • Identify and resolve customer billing complaints.
  • Resolve customers service of billing complaints.
  • Resolved customers' billing complaints.
  • Resolved customerservice or billing complaints by exchanging merchandise, refunding money and offering credit.
  • Resolved customer service or billing complaints by adjusting bills.Communicated with a clear, distinct voice.
  • Resolve customers' service or billing complaints Basic Trouble shooting of technical phone service issues

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46. Company Policies

low Demand
Here's how Company Policies is used in Customer Care Representative jobs:
  • Answered email correspondence from customers regarding company policies, environmental concerns, racial injustices and overall experiences in Walmart stores.
  • Experience with providing and implementing administrative support related to company policies, directives, or internal and external correspondence.
  • Gathered all necessary information to process orders (i.e verified insurance policies, company policies and delivery/pickup information).
  • Developed and managed a quality control team to ensure strict adherence to company policies and procedural guidelines.
  • Uphold Cinema Latino's Business Practice Standards by following and enforcing all established company policies and procedures.
  • Helped customers with billing, services, explained company policies, analyzed and repaired telecommunication devices.
  • Provide outstanding customer service while adhering to company policies * Utilize reservations system to book rooms internationally
  • Followed all company policies and procedures; developed and maintained positive working relationships with others.
  • Provided excellent customer service in resolving customer inquiries with adherence to company policies and procedures.
  • Implement company policies per protocol, verification of provider contract verification and claims processing.
  • Provided management assistance by educating team members on company policies and procedures.
  • Explain company policies and procedures while analyzing information and evaluating results.
  • Informed customers of company policies and provided accurate account information.
  • Facilitate refresher course training for current employees regarding company policies.
  • Reviewed and implemented company policies and retrieved data from intranet.
  • Prevent fraudulent activities by following company policies and procedures.
  • Handled company policies and procedures according to company guidelines.
  • Increase company profitability by reviewing and implementing company policies.
  • Assisted newly hired representatives understanding of company policies.
  • Delivered information about insurance company policies and benefits.

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47. Rate Plans

low Demand
Here's how Rate Plans is used in Customer Care Representative jobs:
  • Recommended rate plans and completed customer account analysis.
  • Improved the customer experience by providing information on new products, rate plans and services through up-selling when given the opportunity.
  • Assist on questions about billing, various rate plans, features, service, web support and equipment related problems/trouble shooting.
  • Answered in-coming calls and provided excellent customer service by educating customers regarding rate plans, features, equipment and wireless coverage.
  • Explained features and benefits of product to customers for their final selection of new rate plans and residential home solution products.
  • Increase the customer experience by providing information on new products, rate plans, and services that will fit their needs.
  • Gathered information and made recommendations to management about customer requests for product features, accessories, upgrades, and rate plans.
  • Provided detailed information on products, contracts, rate plans, and coverage, and assessed customers needs on each call.
  • Call Center environment resolving cell phone issues with billing, data, handset issues and reviewing or changing rate plans
  • Activated services and features per customers' request, and explained coverage areas for customer's rate plans.
  • Arrange customer accounts Troubleshooting Made changes with rate plans and cell phone portability Prorated customer bills And payments.
  • Ensured satisfaction by changing rate plans as needed, satisfying upset customers and cross selling products as appropriate.
  • Increased customer knowledge by providing information on new products, rate plans and services offered through Up-selling opportunities.
  • Implemented solutions to extend their existing contracts and new rate plans, to better fit their needs.
  • Provided information to help customer choose products, equipment, rate plans to suit their needs.
  • Assisted customers with upgrade their phones and changing different rate plans or features on their accounts.
  • Resolve customers concerns with billing, rate plans, features and general information regarding their wireless account
  • Provided accurate and appropriate information in response to customer inquiries in billing and changing rate plans.
  • Job duties included answering inbound billing calls and assisting customers with rate plans and device information.
  • Assisted with payments, billing, minute usage, rate plans, and phone support.

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48. Customer Problems

low Demand
Here's how Customer Problems is used in Customer Care Representative jobs:
  • Perform technical troubleshooting and gather information from customers to identify root causes of customer problems and/or dissatisfaction.
  • Discover customer problems using appropriate techniques and resources to provide a suitable and personalized solution.
  • Processed customer payments and solve customer problems within company policies and guidelines.
  • Solve customer problems within company service policies and guidelines utilizing approved procedures.
  • Handled customer problems dealing with product function or replacing defective equipment.
  • Achieved the delivery of innovative, individualized solutions to customer problems.
  • Provided a prompt resolution of customer problems/complaints/scheduled service calls.
  • Provided outstanding and timely resolutions to customer problems.
  • Bring to management unresolved customer problems or concerns.
  • Forward customer problems to higher management.
  • Take phone calls.handle customer problems.troubleshoot technical issues
  • Resolved customer problems with technical support
  • Prompt resolution of customer problems/complaints.
  • Set up and maintained a laboratory to simulate and reproduce customer problems and test or support role within a technical field.
  • Job duties include professionally answering inbound calls, solving customer problems/complaints, troubleshooting, electronic follow-up, data entry and sales.
  • Completed required training program of 6 weeks, answered phone calls for assigned company and resolved customer problems, following N.E.W.
  • Investigated customer problems and questions on benefits, claims, policies and procedures while ensuring a timely and accurate resolution.
  • Assist customers by registering products * Provide excellent customer service * Solve customer problems * Achieved Customer Care Representative I status
  • Provided remarkable front line claims service for all lines of insurance, solving customer problems at their time of crisis.
  • Resolved customer problems, which relate in any way to the product or services to assure one call resolution.

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49. Special Projects

low Demand
Here's how Special Projects is used in Customer Care Representative jobs:
  • Worked on special projects focused on new customer acquisitions including vendor management, contracts and agreements and insurance requirements.
  • Provided and demonstrated the ability to work on special projects and interact with other team members positively and effectively.
  • Coordinated special projects and group activities as assigned including outbound communication initiatives and project performance tracking.
  • Provided administrative support to department staff, appointed special projects and various responsibilities as assigned.
  • Research analysis and special projects as directed by supervisor.
  • Complete special projects as assigned by Supervisor and Manager
  • Assisted supervisors with statistical reports and special projects.
  • Completed numerous special projects as requested.
  • Assist customers in registering and filing claims on protection plans, collaborate with and support team members through special projects.
  • Acted as team player by accommodating to company needs, by taking on special projects and volunteering for overtime.
  • Assist with special projects; end user system testing in collaboration with development group, National Conference setup.
  • Coordinate and update all client rentals Assist other departments with translations and special projects requested by the clients.
  • Planned and facilitated special projects for Area Managers, presenting results and findings directly to the management staff.
  • Assisted my superiors with special projects, focus groups, and specialized floor support groups when needed.
  • Designed and developed retention information for Reliant Resources training department as part of special projects team.
  • Assigned to work on special projects to ensure market placement, product awareness and brand recognition.
  • Selected by departments heads to perform additional duties, such as working on special projects.
  • Demonstrated the highest level of customer service which resulted in being selected for special projects.
  • Utilized Microsoft Office software to audit online prices as part of the Special Projects Team.
  • Represented company on various committees, task force, activities, forums and special projects.

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50. Customer Relations

low Demand
Here's how Customer Relations is used in Customer Care Representative jobs:
  • Referred unusual or more difficult problems to lead customer service representative, station manager, or customer relations department for resolution.
  • Developed and maintained positive customer relations with internal associates to ensure customer requests were handled appropriately and within a timely manner.
  • Maintained customer relations, processed applications, responded to emergency maintenance calls, general accounting for owners and residents.
  • Entered and updated new customers details in the customer relationship management software according to the administrative guidelines.
  • Created and communicated certificates of analysis as well as maintained customer relations as required by the department.
  • Direct customer relations via telephone to support existing products and identify potential opportunities for additional sales.
  • Proffered solutions to customer complaints and issues in professional ways ensuring that vendor-customer relationship is sustained.
  • Build positive customer relationships by focusing strong attention on meeting customer needs and ensuring their satisfaction.
  • Managed customer relationships during the phone call and provided empathetic responses during customer critical situations.
  • Develop and maintain positive customer relations and ensure requests/questions are handled appropriately per HIPPA guidelines.
  • Retain existing customer accounts/relationships and making referrals to develop new customer relationships for the Bank.
  • Build strong customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Assisted in building long-term customer relationships by improving order-picking efficiency and order availability to customer.
  • Develop inter- departmental and customer relationships by addressing questions and concerns with speed and professionalism.
  • Serve as the primary customer interface for settling customer issues/concerns and maintaining customer relationships.
  • Developed and maintained positive customer relations to consistently meet productivity expectations and team objectives.
  • Used internal 2Wire propriety customer relationship management software to remotely manage users' hardware.
  • Offer resolutions and account information as needed in order to maintain excellent customer relationships.
  • Develop and maintain positive customer relations and ensure customer requests are handled appropriately.
  • Seek opportunities to proactively attract, retain and expand customer relationships as appropriate.

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20 Most Common Skill For A Customer Care Representative

Customer Service31.3%
Customer Care8.5%
Technical Support8.4%
Phone Calls6.9%
Billing Questions5.8%
Customer Accounts5%
Data Entry4%
Credit Card Transactions3.6%

Typical Skill-Sets Required For A Customer Care Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
24.7%
24.7%
2
2
Customer Care
Customer Care
6.7%
6.7%
3
3
Technical Support
Technical Support
6.6%
6.6%
4
4
Phone Calls
Phone Calls
5.5%
5.5%
5
5
Billing Questions
Billing Questions
4.5%
4.5%
6
6
Customer Accounts
Customer Accounts
3.9%
3.9%
7
7
Data Entry
Data Entry
3.2%
3.2%
8
8
Credit Card Transactions
Credit Card Transactions
2.8%
2.8%
9
9
Internal Customers
Internal Customers
2.4%
2.4%
10
10
Troubleshoot
Troubleshoot
2.2%
2.2%
11
11
Customer Complaints
Customer Complaints
2.1%
2.1%
12
12
High Call Volume
High Call Volume
2.1%
2.1%
13
13
Outbound Calls
Outbound Calls
2%
2%
14
14
Medicare
Medicare
2%
2%
15
15
Customer Questions
Customer Questions
1.6%
1.6%
16
16
Customer Information
Customer Information
1.5%
1.5%
17
17
Service Calls
Service Calls
1.3%
1.3%
18
18
T-Mobile
T-Mobile
1.3%
1.3%
19
19
Verizon
Verizon
1.3%
1.3%
20
20
New Accounts
New Accounts
1.2%
1.2%
21
21
Computer System
Computer System
1.2%
1.2%
22
22
Customer Interactions
Customer Interactions
1.1%
1.1%
23
23
Directv
Directv
1.1%
1.1%
24
24
Customer Orders
Customer Orders
1.1%
1.1%
25
25
Telephone Calls
Telephone Calls
0.9%
0.9%
26
26
Payment Arrangements
Payment Arrangements
0.9%
0.9%
27
27
Appropriate Changes
Appropriate Changes
0.9%
0.9%
28
28
Insurance Companies
Insurance Companies
0.9%
0.9%
29
29
Product Information
Product Information
0.8%
0.8%
30
30
Medicaid
Medicaid
0.8%
0.8%
31
31
External Customers
External Customers
0.7%
0.7%
32
32
Customer Grievances
Customer Grievances
0.6%
0.6%
33
33
Potential Customers
Potential Customers
0.6%
0.6%
34
34
Problem Resolution
Problem Resolution
0.6%
0.6%
35
35
Providers
Providers
0.6%
0.6%
36
36
Accurate Information
Accurate Information
0.6%
0.6%
37
37
Hipaa
Hipaa
0.6%
0.6%
38
38
Sales Goals
Sales Goals
0.6%
0.6%
39
39
Customer Retention
Customer Retention
0.6%
0.6%
40
40
Product Knowledge
Product Knowledge
0.6%
0.6%
41
41
Additional Services
Additional Services
0.5%
0.5%
42
42
CCR
CCR
0.5%
0.5%
43
43
Service Problems
Service Problems
0.5%
0.5%
44
44
Quality Standards
Quality Standards
0.5%
0.5%
45
45
Billing Complaints
Billing Complaints
0.5%
0.5%
46
46
Company Policies
Company Policies
0.5%
0.5%
47
47
Rate Plans
Rate Plans
0.5%
0.5%
48
48
Customer Problems
Customer Problems
0.5%
0.5%
49
49
Special Projects
Special Projects
0.5%
0.5%
50
50
Customer Relations
Customer Relations
0.5%
0.5%

86,466 Customer Care Representative Jobs

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