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Job outlook for customer care representatives in the United States
Customer care representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer care representative job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer care representatives are projected over the next decade.
Customer care representative salaries have increased 11% for customer care representatives in the last 5 years.
There are over 774,657 customer care representatives currently employed in the United States.
There are 214,835 active customer care representative job openings in the US.
The average customer care representative salary is $32,912.
Are customer care representative jobs in demand?
Customer care representative job and salary trends over time
Customer care representative jobs over time
Customer care representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 774,657 | 0.23% |
| 2020 | 787,493 | 0.23% |
| 2019 | 811,391 | 0.24% |
| 2018 | 798,096 | 0.24% |
| 2017 | 769,298 | 0.23% |
Average customer care representative salary over time
Customer care representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,912 | $15.82 | +3.2% |
| 2024 | $31,883 | $15.33 | +2.8% |
| 2023 | $31,002 | $14.90 | +2.6% |
| 2022 | $30,212 | $14.52 | +1.8% |
| 2021 | $29,670 | $14.26 | +1.8% |
Customer care representative jobs by state
Most common states for customer care representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,075 | 80% |
| 2 | North Dakota | 755,393 | 571 | 76% |
| 3 | Iowa | 3,145,711 | 2,260 | 72% |
| 4 | South Dakota | 869,666 | 539 | 62% |
| 5 | Minnesota | 5,576,606 | 3,400 | 61% |
| 6 | Montana | 1,050,493 | 638 | 61% |
| 7 | Delaware | 961,939 | 542 | 56% |
| 8 | Nebraska | 1,920,076 | 994 | 52% |
| 9 | West Virginia | 1,815,857 | 943 | 52% |
| 10 | New Hampshire | 1,342,795 | 702 | 52% |
| 11 | Missouri | 6,113,532 | 3,137 | 51% |
| 12 | Kansas | 2,913,123 | 1,491 | 51% |
| 13 | District of Columbia | 693,972 | 353 | 51% |
| 14 | Wyoming | 579,315 | 287 | 50% |
| 15 | Vermont | 623,657 | 306 | 49% |
| 16 | Illinois | 12,802,023 | 5,989 | 47% |
| 17 | Arizona | 7,016,270 | 3,308 | 47% |
| 18 | Georgia | 10,429,379 | 4,686 | 45% |
| 19 | Kentucky | 4,454,189 | 1,944 | 44% |
| 20 | Wisconsin | 5,795,483 | 2,477 | 43% |
Most common cities for customer care representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Annapolis | 6 | 15% | $31,812 |
| 2 | Lansing | 6 | 5% | $33,136 |
| 3 | Des Moines | 8 | 4% | $32,835 |
| 4 | Ann Arbor | 5 | 4% | $32,972 |
| 5 | Tampa | 12 | 3% | $29,629 |
| 6 | Baton Rouge | 6 | 3% | $28,827 |
| 7 | Indianapolis | 14 | 2% | $31,645 |
| 8 | Denver | 12 | 2% | $35,458 |
| 9 | Atlanta | 9 | 2% | $29,331 |
| 10 | Sacramento | 8 | 2% | $39,074 |
| 11 | Urban Honolulu | 6 | 2% | $49,385 |
| 12 | Las Vegas | 7 | 1% | $34,238 |
| 13 | Boston | 6 | 1% | $34,788 |
| 14 | Colorado Springs | 5 | 1% | $35,343 |
| 15 | Los Angeles | 9 | 0% | $38,139 |
| 16 | Houston | 8 | 0% | $31,200 |
| 17 | Phoenix | 8 | 0% | $34,259 |
| 18 | New York | 7 | 0% | $34,373 |
| 19 | Dallas | 5 | 0% | $31,503 |
Customer Care Representative job outlook: Expert opinions
Our panel of customer care representative experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Care Representative?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!