"customer care," "customer service," and "communication" aren't the only skills we found customer care representatives list on their resumes. In fact, there's a whole list of customer care representative responsibilities that we found, including: The most important skills for a customer care representative to have in this position are communication skills. In this excerpt that we gathered from a customer care representative resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer care representative in order to "send customer care surveys and communication reminder or requests to reopen communication emails for customers. " Another commonly found skill for being able to perform customer care representative duties is the following: computer skills. According to a customer care representative resume, "customer service representatives must be adept at using computers. ." Check out this example of how customer care representatives use computer skills: "provided customer care in a call center setting by taking customers information and entering it into the computer. " Another skill that is quite popular among customer care representatives is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a customer care representative resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "promoted budget programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management. " A customer care representative responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be able to create positive interactions with customers." This resume example shows how this skill is used by customer care representatives: "utilized interpersonal and problem solving skills to build and maintain strong customer relationships. " As part of the customer care representative description, you might find that one of the skills that might be helpful to the job is "listening skills." A customer care representative resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "communicated with shipping and customer care to confirm orders. " Lastly, this career requires you to be skillful in "patience." According to customer care representative resumes, "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how customer care representative responsibilities rely on this skill: "demonstrate courtesy and patience in customer relations. "
See the full list of customer care representative skills.
Before becoming a customer care representative, 37.2% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.1% customer care representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some customer care representatives have a college degree. But about one out of every four customer care representatives didn't attend college at all.
The customer care representatives who went onto college to earn a more in-depth education generally studied business and psychology, while a small population of customer care representatives studied general studies and criminal justice.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a customer care representative. We've found that most customer care representative resumes include experience from Anthem, Lineage Logistics, and U-Haul. Of recent, Anthem had 221 positions open for customer care representatives. Meanwhile, there are 61 job openings at Lineage Logistics and 60 at U-Haul.
Since salary is important to some customer care representatives, it's good to note that they are figured to earn the highest salaries at The Research Corporation of the University of Hawaii, Washington State Employees Credit Union, and Advanced Resources. If you were to take a closer look at The Research Corporation of the University of Hawaii, you'd find that the average customer care representative salary is $47,958. Then at Washington State Employees Credit Union, customer care representatives receive an average salary of $44,804, while the salary at Advanced Resources is $43,935.
View more details on customer care representative salaries across the United States.
The industries that customer care representatives fulfill the most roles in are the finance and professional industries. But the highest customer care representative annual salary is in the professional industry, averaging $40,602. In the manufacturing industry they make $30,872 and average about $30,625 in the telecommunication industry. In conclusion, customer care representatives who work in the professional industry earn a 45.4% higher salary than customer care representatives in the technology industry.