What Does a Customer Care Representative Do?

In this section, we compare the average customer care representative annual salary with that of a customer relations coordinator. Typically, customer relations coordinators earn a $5,041 higher salary than customer care representatives earn annually.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both customer care representatives and customer relations coordinators positions are skilled in customer care, customer service, and outbound calls.

These skill sets are where the common ground ends though. A customer care representative responsibility is more likely to require skills like "work ethic," "strong work ethic," "data entry," and "excellent organizational." Whereas a customer relations coordinator requires skills like "credit card payments," "inbound calls," "collection procedures," and "front desk." Just by understanding these different skills you can see how different these careers are.

Customer relations coordinators receive the highest salaries in the automotive industry coming in with an average yearly salary of $39,584. But customer care representatives are paid more in the automotive industry with an average salary of $35,440.

On average, customer relations coordinators reach similar levels of education than customer care representatives. Customer relations coordinators are 1.5% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

Next up, we have the customer associate profession to look over. This career brings along a higher average salary when compared to a customer care representative annual salary. In fact, customer associates salary difference is $77 higher than the salary of customer care representatives per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both customer care representatives and customer associates are known to have skills such as "customer care," "customer service," and "outbound calls. "

In addition to the difference in salary, there are some other key differences that are worth noting. For example, customer care representative responsibilities are more likely to require skills like "work ethic," "strong work ethic," "data entry," and "excellent organizational." Meanwhile, a customer associate might be skilled in areas such as "sales floor," "phone calls," "customer calls," and "stock merchandise." These differences highlight just how different the day-to-day in each role looks.

On average, customer associates earn a higher salary than customer care representatives. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer associates earn the most pay in the telecommunication industry with an average salary of $33,698. Whereas, customer care representatives have higher paychecks in the automotive industry where they earn an average of $35,440.

When it comes to the differences in education between the two professions, customer associates tend to reach similar levels of education than customer care representatives. In fact, they're 0.1% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

The third profession we take a look at is customer agent. On an average scale, these workers bring in lower salaries than customer care representatives. In fact, they make a $1,078 lower salary per year.

While looking through the resumes of several customer care representatives and customer agents we discovered that both professions have similar skills. These similarities include skills such as "customer service," "data entry," and "outbound calls," but they differ when it comes to other required skills.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from customer care representatives resumes, they are more likely to have skills like "customer care," "work ethic," "strong work ethic," and "excellent organizational." But a customer agent might have skills like "customer calls," "us customs," "golf courses," and "customer feedback."

Customer agents make a very good living in the technology industry with an average annual salary of $32,547. Whereas customer care representatives are paid the highest salary in the automotive industry with the average being $35,440.

When it comes to education, customer agents tend to earn similar education levels than customer care representatives. In fact, they're 0.7% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

Customer service experts tend to earn a higher pay than customer care representatives by about $67,045 per year.

While both customer care representatives and customer service experts complete day-to-day tasks using similar skills like customer service, work ethic, and strong work ethic, the two careers also vary in other skills.

Even though a few skill sets overlap, there are some differences that are important to note. For one, a customer care representative might have more use for skills like "customer care," "data entry," "excellent organizational," and "inbound phone calls." Meanwhile, some customer service experts might include skills like "cleanliness," "reservations," "powerpoint," and "cash handling" on their resume.

In general, customer service experts reach similar levels of education when compared to customer care representatives resumes. Customer service experts are 0.9% more likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.