FLUIDCARE Technician II
Customer care representative job in Wyoming, MI
Job Description
About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
Position Summary:
Perform first level of on-site technical, data recording and assessment within the manufacturing environment of Quaker Houghton customers. Follows standard procedures and has readily available supervision or management where necessary to provide a high standard of Fluidcare support.
Job Accountabilities:
Participate in addition of chemicals; including coolants, greases, oils, lubricants, cleaners and biocides as directed by site staff. Perform bio-stick dip tests of all machine sumps and central systems.
Assist in the maintenance of coolant filters, washers, paint systems, pumps, air handling systems, etc. for sump changes and cleaning, as required to keep fluids within proper limits.
Measure and record coolant parameters and maintain lubrication schedules to ensure parameters are met to maintain the highest coolant conditions. This may involve the dropping and cleaning of tanks when required.
Liaise directly with the customer so that changes in coolant parameters are highlighted and can then be acted upon and enter results in appropriate databases. Prepare detailed shift reports.
Assist in routine maintenance on customer's equipment and fluid systems including product additions, filter changes, emptying gons, sump cleaning, etc. as directed.
Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives
Assist in maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan.
Assist in properly maintaining tools and utility equipment such as pumps, sump suckers, coolant dispensers, etc. in a safe and efficient manner.
Where appropriate: Cut-up, mount and prepare parts for metallurgical testing. Surface etching of parts for analysis. Measurement and metallurgical determinations consisting of hardness and microstructure analysis
Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.)
May work in manufacturing environment with union associates.
Interact with customer's production and technical personnel and other suppliers.
May be required to operate hand tools, shop tools and equipment. May be required to operate industrial equipment, such as: fork trucks, sump suckers, power washers, tuggers, etc.
May require working flexible hours.
Carries out other duties as directed. May have tasks specifically related to quality control, metalogical heat treat and the steel industry. Provide other specifically agreed Fluidcare services as and when required by the Site Manager and/or Lead Technician - this may include operating a fork truck, recycling equipment, etc.
Must be able to safely work in a variety of potentially hazardous situations while adhering to Quaker Houghton's Life Saving Rules.
Work Environment:
Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
Ensure a safety mindset throughout designated area of responsibility.
Maintain the highest EHS standards while at customer's site.
Education, Experience, Skills & Competencies:
Education
High school diploma or GED required. May be required to obtain certifications/licenses.
Experience
Minimal to no experience in manufacturing environment required.
Skills and Competencies
Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills.
Sufficient skills for data entry (MS excel and word) and reporting activities.
Forklift truck Drivers license or ability to undertake training where appropriate
Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking.
The employee will be required to perform these functions:
· May be required to lift up to 50 pounds
· May be required to stand for long periods and walk great distances daily
· Routinely required to use hands to finger, handle or feel and reach with hands and arms.
· May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear
· May be required to work in small spaces and high locations
Call Center Representative
Customer care representative job in Wyoming, MI
Now Hiring: Call Center Representatives Pay: $15/hr base + $5-$35/hr in performance bonuses Type: In-Person | Entry-Level | Part-Time & Full-Time Shifts Available
Why You'll Love Working with Us:
Earn $20-$50/hr with hourly base pay plus uncapped bonuses
Paid training with ongoing coaching and mentorship
Growth opportunities in both the Marketing and Customer Service departments
Fun, supportive team environment focused on collaboration and development
Flexible shifts with evening and weekend options
Kickstart Your Career in Marketing & Customer Service
All-Weather Seal of West Michigan is a trusted leader in home improvement, and we're growing fast! We're looking for energetic, people-oriented individuals to join our Outbound Call Center in Wyoming, MI.
As a Call Center Representative, you'll connect with homeowners who have expressed interest in our services-no cold calling required-to generate leads and schedule appointments. If you're ready to grow your career in a fast-paced, positive environment, this is the opportunity for you!
What You'll Do:
Engage with customers to discuss home improvement needs and generate qualified leads
Set appointments for consultations with our team
Answer questions and provide helpful, accurate product information
Log interactions in our CRM system and maintain up-to-date records
Collaborate with your team to refine skills and reach shared goals
What You Bring:
Strong verbal communication and listening skills
A positive, coachable attitude and team-oriented mindset
Customer-first focus and problem-solving ability
Basic computer knowledge (CRM experience is a plus)
Availability for evening or weekend shifts
Join a company that invests in your success. Apply today and start your journey with All-Weather Seal of West Michigan-where your voice matters, and your growth is a priority.
Salary Description $15-50/hr
Call Center Agent - Full-Time - M-Th 11:30am-8pm and alternating Fri 8am to 4:30 pm / Sat 9am-1pm.
Customer care representative job in Grand Rapids, MI
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.
MUST HAVE High School Diploma or GED
What You'll Do:
Help save lives by supporting blood donation efforts through compassionate and professional phone outreach.
Pay: $16/hour (+ evening and weekend shift differential)
Must be able to work a hybrid schedule which includes in office and remote
Training Details:
Duration: 2 weeks
Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST)
After training, you'll transition to the regular schedule you applied to and are hired
Schedule:
This is a hybrid position, must be able to work in-office and remote
Benefits
Medical, dental, vision , 401k matching 7%
18 Days of PTO and 6 paid holidays (PTO days added after 1st year)
Wellness Program
Tuition Reimbursement
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Adheres to work schedule
Meets productivity, quality, and service level goals
Provides compelling messaging to donors to influence blood donation
Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
Answers donor questions, requests and concerns via phone and text
Recruits new donors by asking existing donors for family/friend referral (pledge)
Educates and motivates donors to schedule their next donation appointment
Attends training and implements techniques/tactics taught into workflow
Maintains accurate donor information in profile
Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
Participates on team projects, as assigned
Demonstrates Versiti's core values daily
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti's mission in the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
equivalent required
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required
Tools and Technology
Personal Computer (desk top, lap top, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required
#AJ123
Not ready to apply? Connect with us for general consideration.
Auto-ApplyCustomer Support Sales Representative
Customer care representative job in Grand Rapids, MI
About the Role We are seeking a Customer Support Sales Representative “CSR” to drive sales growth and deliver exceptional service in the West Michigan market. This role is ideal for a results-driven professional with a passion for building strong customer relationships, identifying sales opportunities, and providing tailored solutions in the material handling industry.
As a key member of our sales team, you will be responsible for driving new business, managing existing accounts and ensuring customer satisfaction through consultative selling.
A Day in the Life of a CSR:
Serve as the primary point of contact for existing customers, ensuring satisfaction and repeat business.
Conduct regular check-ins, follow-ups, and business reviews to identify new sales opportunities.
Provide support and product recommendations based on customer requirements.
Meet or exceed monthly and quarterly sales targets for both product and service sales.
Identify new business opportunities within assigned territory.
Generate quotes, proposals, and contracts in our company CRM
Process sales orders and coordinate delivery, service scheduling, and follow-up.
Work closely with Territory Managers, Service Teams, and Parts Departments to ensure seamless customer experiences.
Utilize CRM tools to track customer interactions, sales pipeline, and performance metrics.
Provide market awareness and competitor feedback to improve sales strategies.
What You Will Need:
Strong ability to build relationships and understand customer needs.
Proven ability to meet or exceed sales targets in a fast-paced environment.
Excellent communication, problem-solving, and negotiation skills.
Proficiency with CRM systems, Microsoft Office, and OEM quoting software.
Ability to multi-task and manage multiple accounts effectively.
A self-motivated and results-driven mindset with strong attention to detail.
About Us:
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and New Jersey. Partnering with Matthai Material Handling, we now also service Pennsylvania and Maryland. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
Auto-ApplyCustomer Sales & Serv Rep
Customer care representative job in Kalamazoo, MI
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
• 6 months of customer service experience preferred
• Desire to increase knowledge in industrial distribution products
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Experience Representative
Customer care representative job in Zeeland, MI
Why join us? At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.
Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
About this opportunity
We are looking for a best-in-class Customer Experience Representative! Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knoll's Customer Experience Representatives provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Experience Representative, you will report to the Customer Service Managers. The schedules for theses positions are Monday - Friday, 10 AM - 7 PM & Sunday - Thursday, 9 AM - 6 PM Eastern Time.
What you will do:
You will have opportunities to grow, achieve, and build relationships every day as you...
* Answer incoming phone calls and written correspondence to assess the customer's needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner.
* Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy.
* Regularly rotate through different operational systems, utilizing a variety of skill sets.
* Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible.
* Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio.
* Review and solve order payment issues.
* Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly.
* Maintain product knowledge to respond to product inquiries and requests for information and/or parts.
Does this sound like you?
This might be you if you have the following skills and abilities...
* 2-3 years of experience in a customer-facing service role with a focus on operational excellence.
* Outstanding written and verbal communication skills.
* Ability to work with a high degree of accuracy and attention to detail.
* Appropriate discretion in handling confidential financial and personal information.
* Ability to thoughtfully handle stressful and demanding situations.
* Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities.
* Ability to quickly develop rapport with both internal and external groups and individuals.
* Proven organizational and time management skills; must be self-motivated and able to work independently.
* Possesses high energy and a keen sense of teamwork.
* Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus.
* College degree preferred.
As a Customer Experience Representative, you will be eligible for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_********************.
Auto-ApplyCustomer Experience Representative
Customer care representative job in Zeeland, MI
Why join us?
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.
Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
About this opportunity
We are looking for a best-in-class Customer Experience Representative! Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knoll's Customer Experience Representatives provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Experience Representative, you will report to the Customer Service Managers. The schedules for theses positions are Monday - Friday, 10 AM - 7 PM & Sunday - Thursday, 9 AM - 6 PM Eastern Time.
What you will do:
You will have opportunities to grow, achieve, and build relationships every day as you...
Answer incoming phone calls and written correspondence to assess the customer's needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner.
Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy.
Regularly rotate through different operational systems, utilizing a variety of skill sets.
Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible.
Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio.
Review and solve order payment issues.
Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly.
Maintain product knowledge to respond to product inquiries and requests for information and/or parts.
Does this sound like you?
This might be you if you have the following skills and abilities...
2-3 years of experience in a customer-facing service role with a focus on operational excellence.
Outstanding written and verbal communication skills.
Ability to work with a high degree of accuracy and attention to detail.
Appropriate discretion in handling confidential financial and personal information.
Ability to thoughtfully handle stressful and demanding situations.
Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities.
Ability to quickly develop rapport with both internal and external groups and individuals.
Proven organizational and time management skills; must be self-motivated and able to work independently.
Possesses high energy and a keen sense of teamwork.
Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus.
College degree preferred.
As a Customer Experience Representative, you will be eligible for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_********************.
Auto-ApplyCustom Cabinet Sales Rep.
Customer care representative job in Kalamazoo, MI
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Kalamazoo area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
HP Customer Sales Representative
Customer care representative job in Kalamazoo, MI
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyCall Center Representative-Broadband Support
Customer care representative job in Portage, MI
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are looking for a professional and motivated individual to join our Broadband team as a Call Center Representative. Call Center Representatives provide customer service, technical troubleshooting and quality assurance for our residents. There are no outbound sales calls.
What are the responsibilities of a Call Center Representative?
Conducting oneself in a professional manner as a company representative, demonstrating sound judgment and conduct.
Following Fair Housing guidelines.
Additional duties as assigned by supervisor.
What are the role requirements?
Good team player, including demonstrated ability to foster a positive team environment.
Able to effectively and professionally communicate both orally and in writing, including over the phone.
Competent computer and Internet skills, especially Microsoft Office and email.
Proficient home networking skills and experience with associated software/hardware.
A familiarity with DISH Network is helpful, but will train the right individual.
Customer support or college experience is preferred.
Must have reliable transportation and valid driver's license.
What's in it for you?
Comprehensive benefits package, including 401(k) with company match
Generous paid time off programs
Competitive compensation plan
Employee referral program
Great work environment
Opportunities for advancement
Discounted apartment home
Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Call Center Representative
Customer care representative job in Battle Creek, MI
Responsive recruiter Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage!
What you'll do:
Respond to inbound sales inquiries via phone, email, and live chat.
Make outbound calls to potential customers to generate new leads and sales opportunities.
Create and maintain long-lasting relationships with customers.
Qualify leads based on customer needs, budget, and timeline.
Follow up with leads and maintain regular communication to move them through the sales funnel.
Maintain accurate records of customer interactions and sales activities in the CRM system.
Verify and update existing customer information.
Identify and escalate priority issues.
Document call information according to standard operating procedures.
Route calls as appropriate and per standard operating procedure.
Complete daily tasks by the end of each business day.
Consistently meet or exceed daily, weekly and monthly metric goals.
Collaborate with the sales team to ensure a seamless customer experience.
What you'll need:
Bachelor's Degree required.
Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment.
Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment.
Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive.
Strong computer skills and exceptional verbal and written communication skills.
Ability to maintain a professional and positive attitude at all times.
This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $20.35 per hour
Why Freedom Motors USA?
When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!
Auto-ApplyRegional Call Center Operator - PRN/10am-10pm
Customer care representative job in Kalamazoo, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BMH Bronson Methodist Hospital
Title
Regional Call Center Operator - PRN/10am-10pm
The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) required.
1-2 years related experience and/or training preferred.
Previous computer/ call center experience preferred.
* Previous working knowledge of basic medical terminology
* Excellent communication skills in a high volume department, working with both the public and health care professionals.
* Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information.
* Must have the ability to provide positive customer service, communicate in English and use good grammar.
* Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
* Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department.
* Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems.
* Pages all service areas when necessary.
* Makes changes to computerized on-call schedules for physicians and departments system wide.
* Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek.
* Monitors fire alarm and medical gas system for Kalamazoo.
* Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek
* Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
10
Cost Center
1690 Bronson Communication Services (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
Auto-ApplyOperator Indoor & Outdoor Adventure Center - Allegan Event
Customer care representative job in Allegan, MI
Join our dynamic team for an exciting customer service adventure tailored just for you!
At our Family Entertainment Center, we're on the hunt for enthusiastic individuals who are ready to dive into a role packed with excitement. As part of our Attraction All-Stars, you'll be the driving force behind guest enjoyment, safety, and unforgettable experiences. Your mission? To deliver lightning-fast, friendly, and super accommodating service while keeping safety center stage.
Coming Summer 2025: Sky Tour! 6 outdoor self-paced ziplines!
Why You'll Love It:
🌟 Flexible Hours: School, other jobs, or life's adventures - we've got your back with weekend shifts and adaptable schedules.
🚀 Launch Your Journey: No experience? No problem! We provide top-notch training and room for your career to soar.
🌐 Embrace Diversity: Bilingual skills? You're a superhero here! We value different voices and backgrounds.
🏃 ♂️ Stay Active: Say goodbye to dull moments - expect everything from bending and climbing stairs to lifting up to 25 lbs.
📍 Prime Location: We're conveniently located, so you can focus on the good stuff.
🎓 School-Friendly: Calling all high schoolers! If you're 16 or older, this is your ticket to a rewarding adventure.
Your Profile:
🌈 Positive Vibes: Your smile is your superpower, and you're all about spreading good vibes.
🌟 People Person: If customer service is your middle name, we want you on our team.
💪 Safety First: You're a safety champ, committed to ensuring everyone has a blast while staying secure.
🌍 Equal Opportunity: We celebrate individuality and are proud to be an equal opportunity employer.
💰 Compensation: Starting at $12.48/hr doing what you love.
Ready to embark on a journey of fun and fulfillment? Apply now and be part of our dream team! 🎉
Auto-ApplyCustomer Service/Ramp Agents - GRR
Customer care representative job in Grand Rapids, MI
*PART TIME POSITION* *Customer Service/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:* *Customer Service Responsibilities* * Ability to accept personal responsibility for resolving concerns * Excellent work ethic and demonstrate the ability to act with purpose and urgency
* Safety of our customers, crew members and co-workers
* Apply security measures as appropriate and protect SIDA
* Preparing and issuing tickets, computing fares, issuing refunds
* Checking passports and travel documents
* Correctly route passengers and baggage during check-in
* Working at arrival or departure gates
* Ensuring the on-time departures of aircraft
* Assist special need passengers including wheelchair services
* Answering general travel inquiries, and successfully resolving customer issues
* Prepare flight paperwork
* Load and unload baggage, mail and cargo
* Direct aircraft to and from gates
* Perform aircraft services such as lavatory, water, and de-icing (winter operations)
* Expeditious baggage delivery to baggage claim
* Sort baggage in bag makeup area
* Operate Jetbridge and Ground Service Equipment (GSE)
* Perform accurate aircraft search
* Close counter and ramp areas following flight closing and complete flight stats
* Cleaning and upkeep of all work areas
* Successfully complete any recurrent or required additional training
* Perform other duties assigned
*This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list*
*CUSTOMER SERVICE QUALIFICATIONS:*
* Eligibility to work in the United States without sponsorship
* Minimum age 18, High school diploma or G.E.D. Additional education is a plus
* Ability to read, write, speak, and understand the English language. Second language is a plus
* Excellent communication skills that include speaking to large groups and individual customers
* Familiarity with computers
* Ability to work any available schedule to include nights, weekends, holidays, and overtime
* Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
* Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
* Successful completion of post-offer pre-employment DOT drug screening
* Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
* Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
* Must possess a valid driver's license with 3 yr good driving record and provide a copy
*Ramp Agent responsibilities will include but are not limited to*
• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights &assisting special needs passengers
• Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and
balance paperwork
• Coordinating with pilots, airline dispatch office, and the customer service department
• Conduct other work duties as assigned
*Ramp Agent Qualifications*
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and
holidays
• Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo's must be covered)
• Excellent attendance and punctuality required
• Valid Driver's License (3 year driving record required with no more than 3 moving violations in
3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check
*Other Requirements*
• Sight: Must be able to see well enough to read reports
• Hearing: Must be able to hear well enough to communicate with customers, vendors and
team members.
• Standing, walking, climbing. stooping, kneeling and lifting are required
• Must be willing to work in outdoor environment (heat and humidity, rain etc.)
• Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with
assistance.
• Must be able to type and use technical sources
• Safety awareness and training will be provided
*ADDITIONAL INFORMATION:*
All your information will be kept confidential according to EEO guidelines.
Interested parties may reply directly to this ad._
Principals only. Recruiters, please don't contact this job poster.
do *NOT* contact us with unsolicited services or offers
Qualifications
Must be available to work variety of shifts including evenings, weekends and holidays
Must have a valid driver's license with a good driving record/provide a 3 yr record
Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI.
Must pass a DOT pre-placement drug screen
Must be able to lift 50 LBS repetitively up to 75 with assistance
Must be able to work out doors in all types of weather as well as indoors
Must be able to bend, twist and stoop to service aircraft, extremely physical position
Must have basic computer and typing skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center - Grand Rapids MI
Customer care representative job in Grand Rapids, MI
Schedule: Full-time | Monday - Friday, 8:00 AM - 5:00 PM
Join Our Team at Applied Innovation! We're looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.
What You'll Do:
Answer incoming calls and respond to emails with professionalism and care
Enter service and network-related requests into our system
Process supply orders accurately and efficiently
Coordinate and manage service technician call loads to ensure fast, quality support for our clients
What We're Looking For:
Must be 18 years or older
Strong communication skills and a client-focused mindset
Dependable, organized, and attentive to detail
Proficiency with computers and various software programs
A positive attitude and a team-player approach
A high school diploma or GED
What We Offer:
Comprehensive benefits package including medical, dental, and life insurance
Short-term disability coverage
401(k) retirement plan
Paid vacation and holidays
An onsite fitness center
Auto-ApplyCustomer Service/Call Center Representative - Adjudication
Customer care representative job in Grand Rapids, MI
We're thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers. Responsibilities include but are not limited to: processing claims, providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Responds to standard questions and concerns from customers; follows-up with common questions to document nature and status of claim; communicates in a clear and educated manner.
Processes routine or standard claims and a variety of forms based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate; requests and reviews photos/receipts to complete processing if necessary.
Receives incoming calls from consumers to resolve claims; utilizes judgement and problem-solving skills to deliver accurate information in a timely manner; makes outbound phone calls to consumers; documents information as required.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.
Serves as a mentor to new hires or other staff, which may include providing direction and training.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.
SKILL REQUIREMENTS:
Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for call handling and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview, Guardsman, PDP, etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
Auto-ApplyBilingual Call Center Representative
Customer care representative job in Grand Rapids, MI
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCare Coordinator
Customer care representative job in Eau Claire, MI
Job Details Eau Claire, MIDescription
InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.
Become part of a Migrant and Community Health Center, where you will:
Have a passionate purpose.
Do worthwhile work.
Make a difference in people's lives.
InterCare is searching for a part-time
(approximately 24-hours/week)
Care Coordinator to join our team at our Eau Claire Health Center. At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation with pay starting at $19.00/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.
At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.
InterCare NO LONGER requires employees to have the COVID vaccine
,
however, y
ou may receive a vaccine at no cost at any of our clinic locations.
Work Schedule:
Hours/Days TBD, with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!
Minimum Requirements
Possesses a high school diploma or equivalent.
Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum within 6 months.
BCLS certification within 90 days.
Primary Accountability
Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Care Coordinator works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns.
Description of Primary Duties & Responsibilities
Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs.
Identifies social determinant of health needs of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns
Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff.
Appropriately provides referrals for services to community agencies and patient advocacy.
Provides care coordination, coaching and health education through ongoing follow up, basic motivational interviewing and goal setting with patients and families.
Assists to reduce the stigma and barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers.
Conducts consistent follow-up with patients via phone calls, home visits, and visits to other settings where patients may be located.
Assists the care managers to ensure patients understand their care plans and instructions.
Qualifications
Professional and Technical Knowledge
Possesses skills in motivation, self-direction, and punctuality along with the ability to work well as part of a team and keep team members updated on current project developments.
Basic to intermediate level skills in Microsoft Office Suite.
Ability to present educational information to patients one-on-one or in group settings.
Knowledge of medical terminology preferred.
Communication Skills
Possesses a professional and complex concepts in a clear effective manner.
Possesses excellent cross cultural communication skills.
Physical Demands
Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:
Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs.
Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)
Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.
Call Center Representative
Customer care representative job in Paw Paw, MI
Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.
What you will be doing
Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
Gather all pertinent demographic information with accuracy
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
Assure we have received referrals as necessary by doctor or insurance
Triage calls properly to assure location and doctor are compliant with the patients' symptoms
Act as a liaison between patients, guests, back office staff and providers
Perform other duties as assigned
What you know Required
High school diploma or equivalent
One (1) or more years of office experience or customer service experience
Excellent computer and verbal communication skills
Desired
Healthcare experience
Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
Able to multi-task and meet deadlines
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
Customer Service/Call Center Representative - Resolution
Customer care representative job in Grand Rapids, MI
We're thrilled that you are interested in joining us here at the Amynta Group!
Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.
ESSENTIAL JOB FUNCTIONS:
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.
Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.
Contacts retailers, technicians and customers to obtain all relative information regarding the claim.
Processes routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate.
Negotiates options for settlement and buy-backs within cost guidelines and price limits.
Diffuses escalated consumer situations with empathy; provides relevant education on protection plans and claims process; resolves issues regarding claims.
Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.
Performs other duties as assigned.
EXPERIENCE/EDUCATION QUALIFICATIONS:
1-year minimum customer service experience in a call center environment is preferred;
Office or customer service experience is preferred;
High school graduate or equivalent education is required;
Post-secondary education is preferred.
SKILL REQUIREMENTS:
Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Ability to read and interpret information;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
Ability to operate dual screens and multitask; detail-oriented; follows instructions;
Knowledge and understanding of department metrics for call handling, productivity and quality;
Willingness to learn; flexibility to adapt to changes;
Maintain professional appearance and provide positive company image.
WORK ENVIRONMENT:
Professional office and call center environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****
Auto-Apply