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  • Internal Customer Liaison & AI Solutions Coordinator

    Dexian

    Customer care representative job in Denver, CO

    Locals Only! In-Person Interview Required! Internal Customer Liaison & AI Solutions Coordinator Denver, CO: 100% Onsite 12-18 + Months $39-40/HR Locals Only! In-Person Interview Required! Act as liaison for internal customers across 5 business units: Customer Ops, Sales & Customer Solutions, Marketing, Spectrum Business, and Digital Sales. Support OIA requests, coach agents on sales and policy adherence, and drive AI adoption to accelerate business needs. Ideal Candidate: Fast-paced, versatile, self-motivated Manages multiple customers/products simultaneously Solves partner problems using existing product suite Strong technical understanding with clear communication for non-technical audiences Confident, charismatic; able to present to VP/EVP/SVP level Work & Projects: Handle intakes/product requests and manage multiple projects Project timelines: 30/60/90 days up to 4-6 months Onboarding: Learn products; shadow CSM's Adapt communication to customer preferences Independent intake ownership by 90 days Desired Skills and Experience Locals Only! In-Person Interview Required! Internal Customer Liaison & AI Solutions Coordinator Denver, CO: 100% Onsite 12-18 + Months $39-40/HR Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $39-40 hourly 4d ago
  • Customer Support Specialist

    Viecure

    Customer care representative job in Denver, CO

    Are you interested in leading the transformation of cancer care through software that puts world-leading scientific knowledge in the hands of patients and their doctors? If so, join our growing team at VieCure, the company that is revolutionizing cancer care by putting A.I. driven technology tools and an unparalleled knowledge base into the hands of physicians. We are now seeking an experienced full time, highly motivated Customer Support Specialist. The Customer Support Specialist plays a critical role in delivering high-quality service and support to clients, ensuring technical and functional issues are resolved effectively while maintaining an outstanding customer experience. Acting as the first point of escalation within the support team, the Specialist manages complex cases, collaborates with cross-functional teams, and contributes to the continuous improvement of support operations. This role requires a combination of technical aptitude, customer-facing communication skills, and the ability to work in a structured but evolving environment. Our successful candidate will have substantial experience of working within a customer support team in the medical industry (ideally MedTech and oncology-focused), working with users, handling issues and requests on the phone and through digital channels. Responsibilities Essential job functions include, but are not limited to: Handle and resolve customer support inquiries across multiple channels (phone, chat, email, case management). Investigate and troubleshoot more complex product issues, escalating critical matters appropriately. Document customer interactions, troubleshooting steps, and resolutions in the Zendesk platform. Educate customers on system functionality and guide them toward effective use and self-service resources. Provide follow-up with customers to ensure full resolution and satisfaction. Create and update customer-facing knowledge base articles and internal troubleshooting documentation. Collaborate with internal technical, product, and QA teams to report bugs, propose fixes, and drive resolution. Act as a subject matter resource for junior support team members when needed. Contribute feedback on support processes and tools to enable continuous improvement. Maintain up-to-date product knowledge and participate in training to deepen expertise. Education / Qualification Bachelor's degree or equivalent experience in Healthcare, Information Technology, or Client Services preferred. Experience 3-5 years of customer support experience, ideally in the MedTech or healthcare technology industry. Demonstrated ability to manage complex customer cases from intake through resolution. Experience using support platforms such as Zendesk. Exposure to healthcare workflows and/or EMR/EHR software highly desirable. Technical Competencies Strong troubleshooting and problem-solving capabilities. Familiarity with ticketing and case management systems (Zendesk preferred). Ability to document and report software bugs clearly, including steps to reproduce. Understanding of software applications in a healthcare or clinical environment. Behavioral Competencies Strong organizational and time management skills. Excellent written and verbal communication, with a customer-centric approach. Logical, methodical thinker with disciplined attention to detail. Able to work independently and collaboratively within a team. Adaptable and resilient in a fast-paced, evolving environment. Some off-hours work may be required for deployments and emergency support. We are headquartered in Denver, Colorado, and this role will be based onsite in Denver. If you share our passion for revolutionizing the way cancer care is delivered, and in enabling better outcomes for patients, come join our team and help us shift the power balance in cancer care!
    $33k-45k yearly est. 1d ago
  • Customer Service Representative

    Addison Group 4.6company rating

    Customer care representative job in Frederick, CO

    Job Title: Customer Service Representative Industry: Manufacturing / Customer Support Pay: $22-23/hour (Contract-to-Hire) is eligible for Medical, Dental, Vision, 401k About Our Client: Addison Group has partnered with a well-established company in the Frederick area that is seeking a Customer Service Representative to join their growing team. This is an excellent opportunity for someone who is passionate about helping others, enjoys problem-solving, and is looking for long-term career growth in a supportive and collaborative environment. Job Description: This role is responsible for providing front-line support to customers, technicians, and dealers via phone and email. The ideal candidate will handle inquiries related to product information, order status, and troubleshooting assistance while maintaining a high level of professionalism and accuracy. Key Responsibilities: Respond promptly to incoming calls and emails, assisting with general product questions and technical inquiries Process parts and product orders and update customer information in the CRM system Troubleshoot and resolve basic product issues or escalate complex cases as needed Maintain organized records of communications and follow up to ensure resolution Collaborate with team members to enhance customer satisfaction and reduce queue times Stay informed on company products and procedures to deliver accurate information Qualifications: Prior experience in a customer service or call center environment preferred Excellent written and verbal communication skills Strong multitasking ability and comfort navigating multiple systems Positive, professional attitude with a commitment to providing exceptional service Additional Details: Schedule: Monday-Friday, 7:30 AM-4:30 PM (option to start earlier at 7:00 AM) Work Setting: 100% Onsite Type: Contract-to-Hire Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $22-23 hourly 2d ago
  • Customer Service Representative

    Octagon Consulting, LLC

    Customer care representative job in Broomfield, CO

    About the Role Were are seeking dedicated Customer Service Representatives to join our Toll Road Call Center team in Broomfield, Colorado. This role involves delivering high-quality customer support in a professional, fast-paced environment while navigating multiple computer systems and handling sensitive information. Schedule Regular Shift: Mon-Thu: 11:00 AM - 8:00 PM Fri: 9:00 AM - 6:00 PM Rotating Saturday once every 4 weeks Training Schedule (First 2 Weeks): Mon-Fri: 8:00 AM - 5:00 PM What We're Looking For An ideal candidate is someone who brings professionalism, strong communication skills, and the ability to maintain composure under pressure. Successful Representatives excel at multitasking, resolving escalated calls, and upholding the standards of both the client and the Firm. Key Qualifications Basic computer skills and ability to move between multiple systems Strong listening and clear communication abilities Ability to compute basic math calculations Capable of handling escalated or difficult calls professionally Resourceful, competitive, and goal-driven mindset Strong work ethic, punctuality, and consistent attendance Ability to stay organized while processing payments and documenting interactions Stress tolerance and ability to maintain a professional demeanor Ability to multitask effectively in a structured environment Team-oriented and dependable
    $29k-37k yearly est. 1d ago
  • Oil & Gas New Engine Sales & Service Representative

    Smith Power Products, Inc. 3.7company rating

    Customer care representative job in Frederick, CO

    About the Role Smith Power Products is hiring an Oil & Gas New Engine Sales & Service Representative to grow market share and serve as the primary, boots-on-the-ground customer contact across the Mountain West. This role blends new engine sales, technical support, and customer relationship management, with a strong emphasis on field presence and long-term account growth. What You'll Do Grow market share by developing new customers and expanding existing accounts Be the face of Smith Power Products in the field with consistent on-site customer engagement Identify, develop, and close new engine sales opportunities Support engine installations, commissioning, and startup activities Coordinate service support, warranty claims, and maintenance programs Act as the technical liaison between customers, service teams, and OEMs Gather market and competitor intelligence to support territory growth What We're Looking For Experience in oil & gas engine sales or service Strong knowledge of diesel and/or natural gas engines Proven ability to build trust and relationships in the field Comfortable working independently across a large territory Willingness to travel extensively within NM, UT, WY, and CO Preferred Experience Familiarity with CAT, Cummins, MTU, Waukesha, Kohler, or similar engines Mechanical or technical background Exposure to drilling, compression, or production operations Why Smith Power Products High-impact role focused on territory growth and market share expansion Autonomy to manage your territory and customer relationships Strong internal service and technical support team Competitive compensation with performance-based incentives
    $28k-38k yearly est. 2d ago
  • Receptionist/Customer Fulfillment Representative

    Rexel 3.9company rating

    Customer care representative job in Denver, CO

    Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Receptionist/Customer Fulfillment Representative to join our Rexel USA team in Denver, CO! Summary: The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. What You'll Do: Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process Assist in continually improving customer service levels which exceeds customer requirements and expectations Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis Secures market level pricing feedback from customers and provides timely price quotations and/or proposals Proactively manage customer open order data to maximize fill rates and customer satisfaction Assist with identifying and executing profitable growth projects to implement for key GSO accounts Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 2+ years of customer service, sales, or related experience Prior experience in the distribution industry a plus High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills and Abilities Customer service oriented with solid verbal and written communication skills Proven problem solver with strong attention to detail Demonstrated self-starter with resilient personal initiative Desire to assume increasing levels of responsibility Highly organized with ability to prioritize and manage multiple tasks and deadlines Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty Goal oriented and self-motivated with ability to work both independently and within a team environment Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools Proven experience in data mining, analyzing, and reporting out on large data sets Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Occasionally - up to 20% Up to 25 pounds - Occasionally - up to 20% Up to 50 pounds - None Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% Exposed to electrical hazards; risk of electrical shock - None Handles or works with potentially dangerous equipment - None Travels to offsite locations - Occasionally - up to 20% Disclaimer: “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.” For the state of Colorado only, the pay range is $19.06 to $28.59, depending upon qualifications, experience, and other considerations permitted by law. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
    $19.1-28.6 hourly 12d ago
  • Post Acute UM Care Coordinator

    KP Industries, Inc. 3.7company rating

    Customer care representative job in Denver, CO

    SNF Post-Acute Utilization Management (UM) Care Coordinators are health care professionals who receive incoming referrals for patients primarily in SNF /postsub -acute care facilities with the goal of determining if the patient meets criteria, assuring appropriate level of care, quality of care, and efficient, cost-effective utilization of available resources. If the patient does not meet criteria, RNs arrange peer to peers, issue denial letters, and outreach the patient/families to assist with discharge planning/resources/schedule PACT appts). They independently assess needs and develop a plan of care for patients with complex discharge planning needs; serve as expert resource consultants for physicians and other health care team members in discharge/transition/and coordination of internal and community resources; support the evaluation and improvement of systems of care to support the optimal utilization of health care resources, while maintaining quality patient care. Essential Responsibilities: Independently review, available clinical, medical, and nursing information to determine if there is a need for admission to a post-acute level of care. The consistent use of the clinical support system (approved guidelines, UM physician, MCG, and other tools) is expected. Review will be performed telephonically and electronically (Allscripts, fax, email, or other similar programs). If the patient does not meet criteria, RNs arrange peer-to-peers, issue denial letters, and outreach the patient/families to assist with discharge planning/resources/schedule PACT appointments. Proactively and independently, complete assessments which are thorough, timely, age appropriate, and reflect psychosocial support systems, care needs, benefit array, level of care determinations, and document same for designated population of patients. Responsibilities include assessment/analysis of the effectiveness of existing support systems, health care team encounters/management plans and interventions, the patients/familys ability and willingness to comply with care plan, and to formulate recommendations for both the patient/family and health care team. Oversee and facilitate work with patients, families, and health care teams to develop a hospital plan of care that creatively optimizes the use of all available and appropriate resources to support the best plan of care for the unique and particular needs of each patient on a case by case basis. Develops and maintains an expert level of knowledge and skills related to utilization management, and coordination of care guidelines. Identifies, documents, and reports quality of care issues. Recognizes, documents, and acts upon mis-utilization of health care resources. Supports case management by identifying and referring potential cases to appropriate case areas. Supports quality improvement activities by identifying and reporting potential and actual quality of care issues. Serves as an advocate for the patient and family as well as for the health care system in matters of optimal use of health care resources. This includes acting on behalf of the health care system in the issuance of notices of denials and on behalf of the patient/member assuring they are informed and understand their rights and the appeal processes. Assists in maintaining a database to monitor utilization management activities, cost avoidance activities, and patient outcome information in compliance with organization and governmental regulations. Performs other duties as requested or program evolves.Qualifications Basic Qualifications:ExperienceMinimum two (2) years of acute hospital or post-acute experience.EducationBSN OR RN with documented two (2) years of recent experience in the past five years in the areas of utilization, discharge planning, community health, hospice, or home health in lieu of a degree (BSN).High School Diploma or General Education Development (GED) required.License, Certification, RegistrationRegistered Nurse License (Colorado) required at hire Basic Life Support required at hire Additional Requirements:Demonstrated ability to interrelate with physicians, nurses, and patients.Good clinical judgment to assess the needs of patients as related to levels of patient care.Knowledge of the principles of patient teaching, disease prevention measure, physical assessment and appropriate utilization of acute hospital resources.Knowledge of Medicare and Medicaid regulations, hospital, nursing facility, home health and hospice eligibility requirements.Knowledge of Kaiser insurance products.Familiarity with and ability to use a personal computer.Preferred Qualifications:Minimum twenty-five (25) years of acute hospital or post-acute SNF experience with progressive levels of responsibility.Minimum Documented three (3) years of recent experience in area of utilization, discharge planning, hospice, and/or community or home health nursing.BSN preferred. Home health/ SNF experience preferred
    $38k-49k yearly est. Auto-Apply 3d ago
  • Junior Customer Service Agent

    Price Solutions 4.0company rating

    Customer care representative job in Boulder, CO

    At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative I- Customer Support- CSR

    Miller International Inc. 3.9company rating

    Customer care representative job in Denver, CO

    Job Description Miller International, Inc., apparel designer and distributor of Cinch and Cruel , is searching for our next Customer Service Representative I. Our Customer Service Representative I play a fundamental role as a company liaison with our customers and account managers. The primary responsibility of this position is to provide excellent service to our customers and account managers, respond efficiently to customer and account manager inquiries, and maintain high customer and account manager satisfaction. The candidate for this role must be professional, friendly, detail-oriented, patient, empathetic, an advocate for our customers and account managers when necessary, gather customer feedback, and be skilled in conflict and resolution management. In short, the person who fills this position needs to have a commitment to continuous excellence and passion for the work they do. Our employees have the opportunity to work in a fun, casual, laid-back atmosphere. If you have customer service experience, this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications and are ready to join our team of positive, enthusiastic, and dedicated team members. This exciting opportunity is not a remote position but is at our North Denver, Colorado, corporate office. Salary Range - $18.27 - $19.50 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service. · Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management. · Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system · Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer challenge. · Maintain current knowledge of department standards, systems, and processes. · Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information. · Direct, coordinate, and process purchase orders from order capture to customer delivery. Includes coordinating with the warehouse team to track orders and ensure prompt shipment of goods · Verify the accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance. · Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed. · Meet department efficiency metrics, personal and team goals, and call handling quotas. · Identify interdepartmental dependencies and comply with calendar dates. · Work with customer service manager to ensure proper customer service is delivered. · Perform any other tasks the Customer Service Manager or Account Manager needs. To be successful in this position, you must: · Be self-motivated and have the ability to work with minimum supervision. · Have a positive attitude and have the ability to work effectively with employees from multiple departments, customers, and account managers · Be able to express ideas and thoughts verbally; Express ideas and thoughts in written form; Exhibit good listening and comprehension; Select and use appropriate communication methods. · Have the ability to adapt. Adapt to change in the work environment; manage competing demands; Accept criticism and feedback; change approach or method to best fit the situation; open to new ideas and responsibilities. · Be Innovative. Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; consider cost and expediency when developing ideas. · Have the ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists. · Have the ability to interpret various instructions furnished in written, oral, diagram, or schedule form. · Have outstanding follow-up skills. · Have strong planning, organization, and time management skills and have a high standard for attention to detail. Have the ability to prioritize and plan work activities, plan for additional resources, integrate changes smoothly, set goals and objectives, and work in an organized manner. · Be driven to achieve results and function within a team environment · Be comfortable working with computers and web-based applications. · Be Punctual Requirements 1-2 years experience in customer service support or equivalent combinations of education and experience. Ability to read and interpret documents such as processes, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the organizations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Solid analytical skills and exposure to standard costing and related accounting concepts. Thorough knowledge of Microsoft Office products Benefits Interested yet? Miller International offers spectacular benefits to ensure its employees are happy and healthy. The company firmly believes in the importance of maintaining a proper work-life balance. If this sounds like a position you genuinely want to fill, send us your resume and cover letter telling us about your experience in Customer Service and why you would like to work with us. BENEFITS AND WELL-BEING - Medical (Two plan options to choose from for employees and their families) - Dental (Two plan options to choose from for employees and their families) - Vision - Supplemental Health Benefits - Accident Coverage, Critical Illness Coverage, Identity Theft Protection, Legal Insurance, and Pet Insurance - Flexible Spending/Health Savings Accounts - Basic Life & AD&D Insurance at no cost to employees - Supplemental Life Insurance - Employee Assistance Program - Tuition Reimbursement - Student Debt Program - Income protection programs for Short & Long Term Disability - 401(K) Retirement Savings Program with a Company Match (Traditional and Roth options) Our success lies in the hands of our dedicated and loyal staff, and we only employ the best! We pride ourselves on a rich history spanning over 100 years, one that embodies the traditions of hard work, distinction, and providing unsurpassed quality products to our customers. Since 1918, Miller International has matured and consistently evolved to become what it is today: One of the most successful privately owned Companies in the Western Industry, whose brands continue to gain impressive popularity and growth. We do it by treating each other with respect, and we do it all as a team that feels more like a family. At Miller, we are guided by our Core Values and use them to measure the appropriateness of our decisions, whether with vendors, customers, or employees. The Core Values were created and approved by our employees as an affirmation that they are willing to be part of a company guided by these principles. We can't wait to hear from you! Check us out at: **************************** Application Deadline: 1/18/2026
    $18.3-19.5 hourly 7d ago
  • Call Center Representative

    360 It Professionals 3.6company rating

    Customer care representative job in Denver, CO

    360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgement. Qualifications Minimum of 1 year of experience in a call center Strong phone and verbal communication skills along with active listening skills Familiarity with CRM Systems Experience using IVR/ACD (Five9, Cisco, etc) Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-37k yearly est. 60d+ ago
  • Customer Liaison

    California Closets CCO

    Customer care representative job in Boulder, CO

    Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. ***The pay for this position is $21-$23/hr*** ***The typical work schedule will be Tuesday-Saturday 8:45a-5:15p*** What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook, YouTube, and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #CO013
    $21-23 hourly 23d ago
  • Customer Liaison

    California Closet Company, Inc.

    Customer care representative job in Boulder, CO

    Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. ***The pay for this position is $21-$23/hr*** ***The typical work schedule will be Tuesday-Saturday 8:45a-5:15p*** What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook , YouTube , and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #CO013
    $21-23 hourly 9h ago
  • Customer Executive Food Service

    Bimbo Canada

    Customer care representative job in Commerce City, CO

    Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-VB1 Come join the largest baking company in the world and our family of 20,000 associates nationwide! Top Reasons to Work at Bimbo Bakeries USA: Salary Range: $102,000- $142,800 Annual Bonus Eligibility Comprehensive Benefits Package Paid Time Off 401k & Company Match Position Summary: As a Customer Executive for Bimbo Bakehouse Foodservice, you will be accountable for the effective management of the foodservice business in the West market covering approximately fourteen states. The key objective of this position is to grow fresh and frozen foodservice sales within foodservice distribution houses and regional operators, including, but not limited to: Multi Unit Chains, Large Independent Operator Accounts while managing and achieving budget targets. Key Job Responsibilities: * Achieving sales budget by selling foodservice bakery products into broadline distributors and operators. * Develop in-depth knowledge of key customers, competitors, and brokers in the Region. o Currently Region includes WA, OR, CA, NM, NV, MT AZ, CO, ID, UT, ND, SD, AK, WY and HI. * Daily Management and Development of the broker network. o Currently the Region has 6 Independent Brokerage houses with approximately $17 million is annual sales. * Manage and lead new bread line project for the West for new segment and market. o Will require heavy travel throughout the region as project is deployed. * Exceed sales targets and meet expectations of key accounts while maintaining strong relationships. * Attend food shows, conduct broker training, product cuttings and business reviews. * Manages and negotiates pricing and trade expenditure with customers. * CRM and Trade Management Platforms use. * Additional duties as assigned. Key Job Responsibilities: * Strategic, independent, analytical thinker with the ability to make decisions and execute tactical plans. * Must possess strong driven self-motivation skills. * Strong presentation skills, excellent verbal and written skills. * Excellent follow-up skills. * Proven track record with growth. Leadership Competencies: * Adapts approach and attitude in real time, according to the changing demands of different situations. * Creates a climate where people are motivated to do their best to help the organization achieve its objectives. * Holds self and others accountable to meet commitments. * Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Education and Work History: * Bachelor's degree in business management and/or Marketing or Sales required. * Minimum of 5 years' experience with foodservice sales, broker network or distributor sales. Bakery or snack category experience a plus. * Strong sales budget management and financial awareness * Travel required up to 75%. * Very strong computer skills with Microsoft office, Excel, CRM, Blacksmith, PowerPoint. Well versed in Excel, i.e., pivot tables and reporting. The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $32k-57k yearly est. 19d ago
  • Receptionist/Customer Fulfillment Representative

    Mayer 4.7company rating

    Customer care representative job in Denver, CO

    Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for a Receptionist/Customer Fulfillment Representative to join our Rexel USA team in Denver, CO! Summary: The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. What You'll Do: Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process Assist in continually improving customer service levels which exceeds customer requirements and expectations Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis Secures market level pricing feedback from customers and provides timely price quotations and/or proposals Proactively manage customer open order data to maximize fill rates and customer satisfaction Assist with identifying and executing profitable growth projects to implement for key GSO accounts Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 2+ years of customer service, sales, or related experience Prior experience in the distribution industry a plus High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills and Abilities Customer service oriented with solid verbal and written communication skills Proven problem solver with strong attention to detail Demonstrated self-starter with resilient personal initiative Desire to assume increasing levels of responsibility Highly organized with ability to prioritize and manage multiple tasks and deadlines Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty Goal oriented and self-motivated with ability to work both independently and within a team environment Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools Proven experience in data mining, analyzing, and reporting out on large data sets Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Occasionally - up to 20% Up to 25 pounds - Occasionally - up to 20% Up to 50 pounds - None Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% Exposed to electrical hazards; risk of electrical shock - None Handles or works with potentially dangerous equipment - None Travels to offsite locations - Occasionally - up to 20% Disclaimer: “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.” For the state of Colorado only, the pay range is $19.06 to $28.59 , depending upon qualifications, experience, and other considerations permitted by law. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
    $19.1 hourly 9h ago
  • Customer Experience Representative

    City of Englewood, Co 3.6company rating

    Customer care representative job in Englewood, CO

    The City of Englewood strives to provide excellent customer service to members of the community and the public. The Customer Experience Assistant (CEA) serves as a critical part of the City of Englewood's Customer Experience Program. They are often the first point of contact, providing direct customer service to community members and the public in person, over the phone, email, and other communication methods. The position provides directional assistance, answers phone calls, and enters information into the city's Citizen Response platform on the customer's behalf as necessary. The CEA will search the Citizen Response platform knowledgebase, city website and other sources to provide fast, effective, and accurate information, as well as mail processing/distribution, filing and other office-related tasks. This position also performs specialized clerical work offering passport services by processing and validating passport applications on behalf of the United States Department of State, while collaborating with other certified staff. The position assists staff with administrative tasks within the City Clerk's Office. REPORTING RELATIONSHIPS Reports to: Deputy City Clerk Direct Reports: None DUTIES AND RESPONSIBILITIES The CEA provides direct customer service; performs data collection and entry related to customer service; suggests customer service program improvements; and provides general office support. The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary. Essential Duties & Responsibilities Customer Service * Greet community members and the public with professionalism in person, over the phone, and through a variety of online methods. * Provide directional assistance, answer general questions, and connects or provides contact information for appropriate city personnel. * Search the Citizen Response (My Englewood) platform for answers to common questions/concerns, the city website, and other resources. Passport Acceptance Agent * Receives and processes applications for United States passports. * Processes passport applications, including reviewing forms, proof of citizenship, and other controlled records. * Reviews information on applications to determine eligibility according to federal laws and the U.S. Department of State's policies. * Queries applicants to obtain additional or clarifying data. * Answers questions of individuals concerning passport applications and related services. * Provides digital passport photos which meet the requirements of the U.S. Department of State. * Ensures sufficient cross training of staff to meet the needs of the City Clerk's Office. * Responsible for accepting cash and other forms of payment, and for reconciling daily receipts. * Provides quality service and information, both internally and externally. * Maintains permanent records according to legal retention policies. * Provides input for improving existing data entry processes or procedures. * Collects, posts, and balances monetary transactions daily. * Performs all work duties and activities in accordance with City policies and procedures. * Establishes and maintains positive working relationships with the public, coworkers and other City employees using principles of exceptional customer service. Data Entry and Collection * Tracks the number of visitors to the Civic Center daily. * Coordinates room reservations. * Collects, organizes, and reviews customer comment cards. * Collects data on common concerns and questions expressed by community members. * Accepts payments for common city services. * Performs data collection and entry related to customer requests. * Enters information into the city's Citizen Response platform on the customer's behalf as necessary. Program Improvements * Work with the City Clerk to update Frequently Asked Questions (FAQs) on a regular basis. * Periodically provide suggested improvements to the Customer Experience Program to the City Clerk. General Office Support * Processes and distributes mail and packages, tracks postage and run reports for departments. * Assists with the agenda, minutes, and scheduling of meetings for Boards and Commissions as needed. * Assist the City Clerk's office with general office duties, tasks, and projects. * Completes common office tasks such as filing, data entry, and producing reports. * Performs other duties as assigned and required. * Other administrative duties as assigned by the City Clerk, including updates to the city website, document integration, and data entry. PREPARATION AND TRAINING Education: High School diploma or similar, Bachelors preferred. Work Experience: Customer service experience. Preference given to candidates with a solid track record of providing top-notch customer service in a variety of settings. Certifications and/or Licensures: None Required Driver's License: None An equivalent combination of education, training and relevant job experience may be substituted. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge * Knowledge of customer service standards * Microsoft Office suite of products * Standard office equipment including copiers, computers, telephones and printers Skills and Abilities * Must be able to multitask and work under pressure with minimal supervision. * Intermediate to advanced computer skills in order to search for and find relevant information quickly and effectively, build and update spreadsheets, conduct data entry, compose documents and emails, and troubleshoot common computer issues independently. * Superior written and verbal communication skills. * Ability to be empathetic to all customer concerns and questions. * Ability to work with staff from various departments, skills and abilities. * Advanced active listening skills WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work is performed in a standard office environment, requiring sitting or standing for extended periods of time, as well as extended computer use and time on a phone. May involve occasional lifting of boxes and other materials weighing over 20 lbs. Shifts will be 4 hours per day Monday - Friday, with flexibility and opportunity to work additional shifts. HOURLY RATE $17.47 - $26.21/Hourly Rate This is a part-time position. APPLICATION DEADLINE Open Until Filled
    $17.5-26.2 hourly 12d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Customer care representative job in Westminster, CO

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $14.42 - $16 per hour Salary Range: 14.42 - 16 We are an equal opportunity employer and participate in E-Verify in states where required.
    $14.4-16 hourly Auto-Apply 60d+ ago
  • Bilingual Call Center Representative

    Porch Light Health

    Customer care representative job in Denver, CO

    Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment. *Applicants will be considered if currently residing within the state of Colorado. Responsibilities: Answer phones for clinic system Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. Confirm patient information including demographic and insurance information. Educate patients on procedure preparations, appropriate dress requirements, special instructions. Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling. Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository. Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F Qualifications: High School diploma or equivalent One (1) year customer service Knowledge of medical terminology, insurance and billing Bilingual in Spanish Benefits: 401(k) Dental insurance Health insurance Vision insurance Paid time off Discretionary bonus Compensation: $19 - $24/hr, based on location, education, skills, and experience. Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.
    $19-24 hourly 26d ago
  • Receptionist/Customer Fulfillment Representative

    Rexel USA 4.7company rating

    Customer care representative job in Denver, CO

    425 Quivas Street, Denver, CO Employment Type: Full-time Contract Type: Permanent Job Family: Sales Experience Level (for career site): Experienced Professional ** Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. **** **We are looking for a Receptionist/Customer Fulfillment Representative to join our Rexel USA team in Denver, CO!** **Summary:** The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. **What You'll Do:** + Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies + Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process + Assist in continually improving customer service levels which exceeds customer requirements and expectations + Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met + Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis + Secures market level pricing feedback from customers and provides timely price quotations and/or proposals + Proactively manage customer open order data to maximize fill rates and customer satisfaction + Assist with identifying and executing profitable growth projects to implement for key GSO accounts + Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. **Qualifications** **What You'll Need** + 2+ years of customer service, sales, or related experience + Prior experience in the distribution industry a plus + High School or GED - Required + 4 Year / Bachelor's Degree - Preferred **Knowledge, Skills and Abilities** + Customer service oriented with solid verbal and written communication skills + Proven problem solver with strong attention to detail + Demonstrated self-starter with resilient personal initiative + Desire to assume increasing levels of responsibility + Highly organized with ability to prioritize and manage multiple tasks and deadlines + Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions + Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty + Goal oriented and self-motivated with ability to work both independently and within a team environment + Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools + Proven experience in data mining, analyzing, and reporting out on large data sets **Additional Information** **Physical Demands:** + Sit: Must be able to remain in a stationary position - Constantly - at least 51% + Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% + Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% + Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None + Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None + Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% **Weight and Force Demands:** + Up to 10 pounds - Occasionally - up to 20% + Up to 25 pounds - Occasionally - up to 20% + Up to 50 pounds - None **Working Environment:** + Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20% + Exposed to electrical hazards; risk of electrical shock - None + Handles or works with potentially dangerous equipment - None + Travels to offsite locations - Occasionally - up to 20% Disclaimer: "Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law." For the state of **Colorado** only, the pay range is **$19.06** to **$28.59** , depending upon qualifications, experience, and other considerations permitted by law. This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled. **Our Benefits Include:** + Medical, Dental, and Vision Insurance + Life Insurance + Short-Term and Long-Term Disability Insurance + 401K with Employer Match + Paid vacation and sick time + Paid company holidays plus flexible personal days per year + Tuition Reimbursement + Health & Wellness Programs + Flexible Spending Accounts + HSA Accounts + Commuter Transit Benefits + Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. + Employee Discount Programs + Professional Training & Development Programs + Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
    $19.1 hourly 16d ago
  • Call Center Representative

    Autowash Management LLC

    Customer care representative job in Denver, CO

    Job DescriptionDescription: As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries. As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone - keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication “scripts” when handling different topics Identify customers' needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets Requirements: Accountabilities: Must have the ability to prioritize and work independently with minimal direct supervision Must have excellent communication, customer service and problem-solving skills. Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews. Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes. Physical Demands: Regularly required to sit, walk, stand, bend, and/or lift Regularly required to talk or listen. Regularly required to use a computer, computer screen and type. Sometimes required to lift heavy packages (20 pounds or greater). Minimum Qualifications: Computer skills required: Microsoft Office, Social Networking, Email communication Minimum Desired Education: Some college, (communications, marketing or business preferred) Minimum Desired Experience: 1 year Preferred Experience: customer service, marketing, or administrative work preferred Professional Associations: none
    $28k-37k yearly est. 21d ago
  • Call Center Talent Pool Req (Colorado)

    Freedomcare

    Customer care representative job in Denver, CO

    Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD
    $20-24 hourly Auto-Apply 38d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Lakewood, CO?

The average customer care representative in Lakewood, CO earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Lakewood, CO

$35,000
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