Bilingual Customer Accounts Advisor
Customer care representative job in Perth Amboy, NJ
Bilingual Customer Accounts Advisor The salary range for this role is $16.50 to $17.50 per hour / annually * . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work * Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. * Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone * Sell customers on the benefits of timely lease agreement renewal payments * Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals * Assist with merchandise returns and guest deliveries as directed by management * Clean and certify merchandise in the Quality Assurance Center for all items personally returned * Complete and maintain weekly vehicle maintenance sheet and route sheets daily * Load, secure and protect product in company vehicle * Safely operate company vehicle * Assist the Sales Team as needed * Any reasonable duties requested by management Requirements * United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. * Must meet DOT requirements to obtain certification in required states (United States) * Ability to work schedule of hours varying from 8 am to 9 pm * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * Two years of retail/customer service experience preferred * High School diploma or equivalent preferred * Excellent interpersonal and communication skills * High energy with the ability to effectively perform all functions of the store and multitasking effectively * Proper telephone etiquette * Uphold the Aaron's Brand and protect company assets * Maintain a professional appearance * Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: * Paid time off, including vacation days, sick days, and holidays * Medical, dental and vision insurance * 401(k) plan with contribution matching * Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
Customer Service Delivery Advocate (11am - 9pm)
Customer care representative job in Dunellen, NJ
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $20-$22 hourly
Starting Pay: $20/hr
At 3 Months: $20.50/hr
At 6 Months: $21/hr
In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
*California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Service Associate
Customer care representative job in Piscataway, NJ
Soar with us at Wawa.
We believe we can make life a little better every day - one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high - together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.
What you'll do:
Greet and engage with customers to ensure their needs are met both quickly and courteously.
Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized.
Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
Help keep our stores clean and safe by following all established policies, procedures, and guidelines.
Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
Great communication and customer service skills.
Ability to thrive in a fast-paced environment and multitask like a pro.
Must be 16+ years old with reliable transportation.
Enjoy working in a team environment.
The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ...@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Sales and Customer Acquisition Representative
Customer care representative job in Elizabeth, NJ
Ascension Management, a fast-growing Sales and Business Development firm in New Jersey, is seeking a driven individual to join as a Sales and Customer Acquisition Representative. This is a hands-on opportunity to lead local market expansion, gain experience in customer acquisition, and launch a rewarding career by connecting clients to essential internet, voice, and entertainment services.
As a Sales and Customer Acquisition Representative, you'll master direct sales strategies and telecom product expertise through intensive training. This Sales and Customer Acquisition Representative role focuses on driving business growth by generating leads, delivering persuasive presentations, and closing deals, ensuring seamless onboarding for new customers.
Role Requirements For A Sales and Customer Acquisition Representative:
Participate in advanced training covering direct sales strategies, customer acquisition tactics, and product expertise in telecommunications
Proactively connect with residential consumers through targeted sales outreach in assigned territories
Conduct personalized consultations to uncover customer needs and position tailored solutions that deliver value
Deliver compelling presentations, overcome objections, and close new accounts with confidence and professionalism
Manage the enrollment process end-to-end, ensuring accurate documentation and a seamless customer experience
Consistently meet or exceed acquisition goals while maintaining detailed CRM records of leads and new accounts
Join ongoing sales coaching, market briefings, and training to sharpen skills and stay ahead of industry trends
What's In It For Our Sales And Customer Acquisition Representative?
Drive customer growth and expand market share for essential telecom services with results you can see
Build expertise in direct sales, negotiation, lead generation, and acquisition strategies valued across industries
Access clear career pathways into advanced sales, business development, and leadership roles
Thrive in a competitive, goal-oriented culture that supports growth and celebrates success
Gain hands-on experience in customer acquisition and market development-essential for a thriving sales career
Receive personalized coaching from experienced sales leaders invested in your success
Qualities That Set You Apart As A Sales And Customer Acquisition Representative:
You possess an undeniable drive to win and excel in a direct sales environment
You're a natural hunter, always seeking new opportunities and challenges
You have exceptional persuasive communication skills and can influence decisions effectively
You thrive on exceeding targets and are motivated by aggressive goals
You're incredibly resilient, turning challenges into opportunities for growth
You're a strategic thinker who can identify and capitalize on new market segments
You maintain a high level of energy and enthusiasm in every direct interaction
Your earning potential is directly tied to your performance, with no limits placed on commissions. Compensation estimates are based on what typical annual commission compensation is earned in the role.
Auto-ApplyDirector of Customer Support, Service
Customer care representative job in Somerset, NJ
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description
Role Purpose
We are seeking a highly experienced and strategic Director of Service to lead our aftermarket and service business across North America. This leadership role is responsible for defining and executing service strategies that drive operational excellence, revenue growth, and long-term customer partnerships within BEUMER Group's Customer Support Product Business Portfolio. The successful candidate will bring deep expertise in one or more of the following industries: minerals and mining, petrochemical, cement, or heavy industry, and will oversee all aspects of service delivery-including technical support, warranty management, and lifecycle services-across our portfolio of filling, packaging, and palletizing systems (including stretch hood solutions) as well as bulk material handling solutions (bucket elevators, hot-material feeders, and overland conveyors). Leading a team of technical field and office-based professionals, the Director will be accountable for performance, safety, and financial outcomes while continuously enhancing service capabilities and expanding the value of BEUMER's product business offerings.
Key Responsibilities
Strategic Leadership & P&L Ownership
Develop and execute service strategies that align with BEUMER's overall business objectives, ensuring continuous improvement and long-term growth in residential services.
Lead the Service organization with full P&L responsibility, driving profitable growth through spare parts, upgrades, modernization, retrofits, and service contracts.
Define and execute KPIs around equipment uptime, response time, MTTR, service contract attachment, and customer satisfaction.
Drive customer-focused initiatives to expand service offerings, increase contract penetration, and enhance spare parts and warranty sales.
Partner with Sales, Engineering, and Executive Leadership to develop proposals, service contracts, and lifecycle solutions that address customer needs and business opportunities.
Ensure alignment with company goals related to safety, quality, sustainability, and innovation.
Operational Excellence
Provide full-circle management of service operations, including service contracts, warranty agreements, upgrades, preventive maintenance, and technical support.
Standardize service processes across installation, commissioning, maintenance, and troubleshooting for conveyors, filling, and palletizing equipment.
Ensure compliance with all safety standards (MSHA, OSHA, and petrochemical site regulations).
Implement digital tools for predictive maintenance, remote diagnostics, and lifecycle planning.
Monitor KPIs for service performance, customer satisfaction, and financial results; implement corrective actions where needed.
Maintain oversight of hotline support, ensuring effective tiered escalation processes and swift issue resolution.
Drive risk assessment and mitigation strategies to safeguard contract execution and customer relationships.
Team Leadership
Build, mentor, and retain a high-performing service team, including regional managers, field service engineers, and support staff.
Foster a culture of safety, accountability, and continuous improvement.
Develop and implement training programs to strengthen technical expertise, safety awareness, and customer service excellence.
Ensure succession planning, workforce development, and talent retention to sustain organizational growth and resilience.
Customer Engagement & Commercial Growth
Serve as the primary executive sponsor for strategic customers, ensuring high-quality lifecycle support.
Drive service sales including LTSA/SLAs, audits, modernization packages, and training programs.
Proactively engage with customers to identify opportunities for service improvements, upgrades, and future contracts.
Represent BEUMER Group in customer meetings, negotiations, and strategic reviews, ensuring a balance of customer satisfaction and business performance.
Annual compensation range: $140,000.00 - $150,000.00 annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Qualifications
Key Requirements and Professional Attributes
Bachelor's degree in Engineering, Business, or related field (Master's degree preferred).
Industry Expertise: Minimum 10+ years' leadership experience in Service/Aftermarket roles within industrial equipment supporting minerals & mining, petrochemical, or heavy manufacturing environments.
Technical Scope: Strong knowledge of conveying systems (overland conveyors, bucket elevators, feeders for hot materials) and/or end-of-line packaging systems (stretch hood, palletizers, filling solutions).
Proven track record of growing service revenue through spare parts, modernization, and service contracts.
Experience leading large, distributed service organizations with a mix of direct and indirect resources.
Strong financial acumen (budgeting, forecasting, ROI analysis).
Ability to engage credibly with senior-level customer stakeholders and negotiate service agreements.
Exceptional leadership, communication, and influencing skills across all organizational levels.
Ability to travel up to 50% of the time, based on business needs.
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
Customer Service Agent - 2nd Shift
Customer care representative job in Carteret, NJ
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Dole Packaged Foods, LLC, Carteret
Division: Solutions
Job Posting Title: Customer Service Agent - 2nd Shift - 99574
Time Type: Full Time
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task
Effective communication skills
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
1-3 years warehouse/logistics support experience
2-3 years' experience in Customer Service-related capacity
PHYSICAL DEMANDS
Occasionally
Handling/Fingering, Sitting
Frequently
Bending
Constantly
Walking and Standing
Ability to Lift/Carry and Push/Pull
21-50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Pay Range: $22 - $27
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Easy ApplyHelpdesk/Customer Care
Customer care representative job in Edison, NJ
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Skillsets Required
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
Thanks
Ashok
************
Qualifications
Zendesk
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Assoc Part Time / Full Time
Customer care representative job in West Windsor, NJ
Job Title: Customer Service Desk Assistant
Reports to: Front End Manager
Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth
Provide prompt and courteous service to the customers according to company policies
Operate the following equipment: cash register, fax machine, adding machine
Answer incoming phone calls and take messages when necessary
Investigate and resolve customer questions, complaints and problems
Interact with customers in a courteous and tactful manner
Assist in processing of courtesy card applications, issuing rain checks, etc.
Allocate cash to checkers and record amount assigned
Verify receipts and balance and settle drawers
Investigate and report shortages or overages
Refer difficult or unusual customer problems to a manager for prompt attention
Keep customer service area clean
Perform other functions as requested or required by business conditions, including operating the register, bagging, etc
Physical Demands:
Stand on feet, bend, stoop or walk for the majority of the time
PT Benefits:
Paid Vacation / Holidays
Employee discount
401K with Company match-if eligible
PT or FT Benefits for Associates working 30+ hours per week:
Medical / Vision / Prescription
Dental
401K with Company match
Paid Vacation / Holidays
Company paid Life Insurance
Company paid Long Term Disability (FT only)
Voluntary Benefits Available
20% Employee discount
Auto-ApplyCustomer Experience Rep
Customer care representative job in Yardley, PA
Permanent About Heraeus Medical Restore mobility from severe osteoarthritis or bone disease? Improving surgical outcomes with bone cement? Heraeus Medical offers advanced solutions from orthopedics to infection management. Excellent quality drives us and brings joy back - into the lives of patients and into your work. What about you? Play in the top league of medical technology at Heraeus Medical.
Heraeus Medical, headquartered in Wehrheim (Germany), is an Operating Company of the Heraeus Group. The Technology Group delivers world-class quality in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. As one of the top 10 family-owned companies in Germany, Heraeus employs around 15,200 employees in 40 countries.
The following challenges await you:
* Become the subject matter expert in SAP, order-to-cash process, and order fulfillment.
* Provides exceptional service, making every customer interaction a priority.
* Responsible for answering phones and greeting callers and customers courteously and professionally, following defined processes and guidelines.
* Processes and monitors orders submitted by phone, fax, or email.
* Maintain highest standards for order accuracy, order fulfillment, and order confirmation.
* Responds with urgency, tact, and authenticity to customer calls, emails, and inquiries.
* Ensures coordination and continuity with warehouse, following up on all orders placed to ensure proper and timely fulfillment and delivery. Follows standard operations procedures/protocols.
* Responds to customer service requests such as pricing inquiries, product availability, inventory levels, order completion, tracking shipments, order history, or any other customer concern.
* Prepares and distributes customer invoices as required - email, print, etc.
* Serves as business partner and helps coordinate activities with other related functions to ensure urgency regarding customer setup and order readiness.
* Processes returns as necessary, including alignment of activities across multiple functions, and schedules pick up from customer and return to warehouse.
* Processes and tracks demo and sample orders for sales representatives.
* Facilitates inventory transfers and movements, between accounts or storage locations.
* Builds positive relationships and an arena of trust with sales leaders, sales agents, accounts receivable, and customer-facing business partners (i.e.. purchasing managers, accounts payable).
Your Profile:
* High School diploma; Certificate/degree from college/university or technical school a plus
* 3-5 years of Customer Service experience
* 3-5 years of Medical Device/Bio-Tech/Healthcare experience
* Excellent communication skills - oral, written, interpersonal
* SAP experience a must.
* Exhibit a high level of motivation and initiative, enthusiasm, and willingness to learn
* Ability to meet deadlines
* Strong Customer Service orientation
Curious? Apply now!
Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.
We participate in E-Verify to confirm employment eligibility after hire. Learn more at ****************
Any further questions?
If you need any assistance or have questions, please contact ***************************** or visit our website at jobs.heraeus.com.
ReqID: 58623
Customer Service Agent
Customer care representative job in Marlboro, NJ
BNL School Pictures is a family owned photography business that offers high-quality products and services to its customers and strives to be on the forefront in technical innovation and personal service. BNL School Pictures is subsidiary of BNL Enterprises, Inc. Our products and services to include elementary & middle schools portraits, yearbook photography, undergraduates, sports teams, social functions and studio photography.
This position is on site in Marlboro, NJ. Working hours are either 8am-4pm or 9am-5pm.
The Customer Service Representative will provide administrative, product and customer service support to our schools, students, and company staff.
Responsibilities:
Answering of Customer Support department phone lines, in order to answer customer questions, and do problem research and resolution of customer concerns.
Perform data entry into company software programs, in order to assist customers in placing orders.
Complete filing tasks to assist in keeping track of customer orders.
Place customer orders that are called in over the phone.
Other duties as assigned.
Skills and Qualifications:
Strong attention to detail and service is a priority.
Experience with Windows-based software including Word and Excel.
Experience in handling a large call volume in a fast paced environment.
Must be well organized
Previous customer service experience a plus.
Position has full time hours while during the school year.
Call Center Representative
Customer care representative job in Florence, NJ
If you need assistance applying for this position, please call Human Resources at ************** ext. 1124 or 1197
Call Center Representative
We are seeking a skilled Call Center Representative. This opportunity to join our amazing team may be just what you are looking for if this position describes you!
Ÿ Thrive in a fast-paced environment Ÿ Enjoy building long lasting relationships Ÿ Excited about problem solving
Ÿ Passionate for providing excellent service Ÿ Perform work that is valued
Cream-O-Land Dairies is a third-generation family owned and operated business. For more than 76 years we have been delivering farm fresh products to the finest grocery stores, supermarkets, schools and colleges throughout New Jersey, New York, Pennsylvania, Delaware, Connecticut, Florida, and the Bahamas. Perhaps most exciting is that we continue to grow!
At Cream-O-Land we know that it is our loyal employees that enable us to uphold our high standards of service to our customers. Therefore, our goal is to be an employer of choice by providing a culture of mutual respect, courtesy, teamwork, updated equipment and work spaces, and opportunity for development and growth. We proudly offer our full-time staff a highly competitive hourly rates along with a comprehensive benefit package that includes a variety of choices for medical, dental, and vision plans designed to meet individual needs. In addition, we offer life insurance, 401(k), and generous paid time off.
Call Center Representative hours are Monday, Tuesday, Thursday, and Friday 8:30 am to 4:30 pm and Saturdays 8:30 am to 1:30 pm. Additional hours, and some holidays, may be required to meet the needs of the business and ensure outstanding services for our customers.
Reasonable accommodation of religious needs that do not create an undue hardship will be considered, if applicable.
Job Responsibilities:
· Manage large volume of inbound and outbound calls in a timely manner
· Process customer orders; verify for accuracy and completeness
· Identify customer needs, clarify, and research every issue providing positive resolutions
· Make recommendations for additional products and services
· Ensure customers feel valued and supported
Position Requirements:
· High School Diploma or equivalent
· Minimum of two years of previous experience in a customer support/data entry role
· Excellent customer service skills; friendly, courteous and helpful
· Must be a highly reliable and a strong team member
· Great computer skills; Microsoft Office Suite, and Excel
· Fast and accurate 10 key entry and calculator skills
· Professional telephone presentation
· Excellent listening, oral and written communication skills
· Able to multi-task in a fast-paced environment
· Bi-lingual is helpful but not required
Physical Activities:
· Dexterity: Repetitive motions that may include the wrists, hands and/or fingers
· Remaining in a stationary position, often standing or sitting for prolonged periods
· Communication: The ability to communicate, orally and in written form to exchange information, with others internal and external to the organization
· Hearing: Regularly understand the speech of another person
· Vision: Regularly see details of objects that are less than a few feet away
Physical Demands:
· Sedentary work primarily involves sitting/standing
· Frequently required to bend to maintain files
· Occasionally lift 5-10 pounds
Mental Demands:
· Attention: Required to focus for extended periods of time, assessing the accuracy, neatness, and thoroughness of the work assigned
· Interact with Others: Develop and maintain relationships with co-workers and customers
· Perform Assigned Tasks: Maintain fast-paced, adapt to changing work priorities and schedules
Environmental Conditions:
· No adverse environmental conditions expected
If you have what it takes to be an outstanding Call Service Representative and want to join a great company that values your contributions, we are excited to have you apply for this position!
At Cream-O-Land, we are an equal opportunity, drug-free employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age
.
Auto-ApplyWinner's Circle - Customer Service
Customer care representative job in Freehold, NJ
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $15.49 - $16.99 per hour
Salary Range:
0
-
0
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyBilingual Call Center Representative
Customer care representative job in Matawan, NJ
Job Description
At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties.
Redefine Healthcare is looking for a dedicated, full-time Bilingual Call Center Representative to join our expanding team of healthcare professionals in our Matawan Office (this is not a remote position). This position will be the initial point of contact for patients, handling a wide range of inquiries and tasks related to healthcare services. They answer incoming calls, provide information, schedule appointments, and address patient concerns. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.
Job Title: Bilingual Call Center Representative
Salary/Pay Rate: $20-21/ hour, depending on specialty and experience
Hours: 40 hours per week
Job Type: Full-time
Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus
Job Title Duties (not limited to):
Take patient calls and provide an excellent patient experience
De-escalate situations involving dissatisfied patients, offering assistance or support
Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records
Collaborate with other call center professionals to improve patient and professional services
Screen patient calls to better direct patient concerns in the right direction
Understand commercial health insurance and basic medical terminology
Help to train new employees and inform them about the company protocols.
Maintain a high level of customer service at all times
Ensure confidentiality of sensitive information following office HIPAA protocol
Minimum Level of Education or Experience Required:
2+ years continuous recent experience performing described job responsibilities
Working knowledge of medical office procedures
Proficiency with MS Office, databases and EHR systems
Outstanding communication and customer service skills
*Experience with Athena EHR system is preferred*
Customer Service Agent
Customer care representative job in Atlantic Highlands, NJ
About Seastreak: Seastreak provides fast passenger ferry services in the New York metropolitan area. We proudly offer high-speed catamaran services to points in Manhattan, central New Jersey, Nantucket, Martha's Vineyard, and more with a fleet of robust vessels.
In addition to commuter services to and from Manhattan and New Jersey, we offer an array of special events, sightseeing cruises and tours, daytrips, and getaways year-round.
Job Summary: Seastreak is now hiring customer service representatives to work in our offices in New Jersey and on the docks in NYC. Representatives assigned to working the docks in NYC take the ferry up to NYC at the beginning of the shift and back at the end of the shift.
We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.
Primary Responsibilities:
Answering phones
Selling tickets and making reservations by phone and in person, using an online booking system
Scanning tickets as passengers board
Responding to customer questions and inquiries
Organizing passenger lines
Skills and Qualifications:
High School diploma
Experience in customer service (preferred)
Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired. Certain felonies may exclude you from obtaining one
Excellent communication skills
Ability to learn and successfully navigate an online reservation system
Can provide the highest level of customer service and professionalism to all passengers
Willingness to familiarize oneself with Seastreak's current offerings and schedules to best assist custome
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Auto-ApplyCall Center Sales Representative
Customer care representative job in Edison, NJ
Job Title: Sales Representative - Call Center Job Type: Full-Time Schedule:
Paid Training: Monday through Friday, 9:00 AM - 5:00 PM
Regular Work Hours: Monday through Friday, 9:00 AM - 6:00 PM one Saturday every 30 days
Job Summary
We are seeking a motivated and results-driven Call Center Sales Representative to join our on-site team in Edison, NJ. In this role, you will speak with warm leads only no cold calling to educate potential customers about our vehicle protection plans and guide them through the sales process. If you have strong communication skills, enjoy helping customers, and thrive in a performance-driven environment, this is a great opportunity to grow your career.
Key Responsibilities
Make outbound calls and receive inbound inquiries to sell vehicle service contracts
Contact pre-qualified leads only no cold calling
Educate potential customers on plan features, benefits, and coverage options
Build rapport, overcome objections, and close sales using a consultative approach
Achieve and exceed daily, weekly, and monthly sales targets
Accurately enter customer data and maintain records in the CRM system
Participate in ongoing sales training and coaching
Comply with all company policies and industry regulations
Qualifications
High school diploma or GED required
At least 6 months of call center, inside sales, or telemarketing experience preferred
Excellent verbal communication and customer service skills
Self-motivated and goal-oriented with a strong work ethic
Ability to perform in a high-volume, fast-paced environment
Basic computer skills: CRM experience is a plus
Compensation and Benefits
Competitive hourly base pays plus uncapped commission
Health insurance through Horizon Blue Cross Blue Shield
Dental and vision coverage through MetLife
401(k) plan with company match
Paid time off and holidays
Paid training and ongoing professional development
Career advancement opportunities within a growing company
Why Join Us?
This is not your typical call center job. You'll be working with warm leads, offering real value to customers, and earning unlimited commission based on your performance. Our team environment is supportive, professional, and focused on growth.
Apply today to launch your sales career in Edison, NJ.
Auto-ApplyCall Center Rep
Customer care representative job in Pennington, NJ
RESPONSIBILITIES:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team:
Competitive Compensation - Base salary, performance bonuses, and regular reviews.
Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program.
Retirement Planning - 401(k) with company match.
Generous Time Off - Paid vacation, sick leave, and company holidays.
Learning & Development -career growth programs.
Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.
Medical Call-Center Representative
Customer care representative job in Marlton, NJ
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor".
Job Description:
Ennoble Care is looking for a Full-time, Medical Call-Center Representative that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Medical Call-Center Representative, you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of.
Key Responsibilities:
Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Qualifications:
Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Auto-ApplyCall Center Representative (Entry Level) at Boundless Solar Call Center
Customer care representative job in Eatontown, NJ
Job Description
We are
Boundless Solar
. Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy.
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Hubspot knowledge a PLUS
Proficiency in Microsoft office
Bilingual a PLUS
Schedule:
Rotating
Monday- Fri 12-8:30PM
Tuesday - Friday 12-8:30PM & Sat 9-5:30
Total Compensation Range:
$16 - $18 p/h plus Uncapped Commission.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
8 hour shift
Weekend availability
Ability to commute/relocate:
Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No
Call Center Representative- HVAC, Plumbing & Electrical
Customer care representative job in Levittown, PA
Job Description
NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical Why Choose McHales?
Incentive-packed pay structure
Generous Paid Time Off (yes, we want you to have a life)
Full Comprehensive health benefits
We prioritize Family Dynamics and champion Work-Life Harmony
About Us:
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet's eye.) We've grown into one of Bucks County's top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.
You've seen our trucks, maybe seen us on Facebook-now, you've got the chance to
join
the team!
We're on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You'll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled-with a smile.
What You'll Be Doing:
Turning inbound calls into booked appointments.
Utilizing call scripts-
with
personality.
Address concerns with confidence and care.
Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons-helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
Creating genuine connections and winning loyal customers for life.
Participating in training sessions to sharpen your skills.
Keeping customer records up-to-date and organized.
Success Traits:
2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
Tech savvy, quick on the keyboard, and phone friendly
Dependable, and can work well under pressure- even when the summer heat starts flipping personality switches in people!
Friendly, upbeat communicator- both written and spoken
CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday's from 8am-12pm on a monthly rotation. (But is still subject to change)
What We Provide:
Hourly pay + performance-based incentives to keep you motivated! Top performers here don't just do well here- they're Bucks County royalty.
Medical, 401K match, paid holidays, & birthday celebrations
A fun, family-oriented workplace that feels like home
Coworkers who turn into lifelong friends
A place where your voice matters, and growth is appreciated
Come for the job, stay for the people and thrive in the career!
Apply today and let's connect! We can't wait to meet you- cape, coffee, and all!
If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.
Please submit a copy of your resume for consideration.
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LtPkoExcOe
Dental Call Center Representative
Customer care representative job in Cranford, NJ
Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more!
We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.
Key Responsibilities:
Answer inbound calls in a professional and courteous manner
Schedule, confirm, and reschedule patient appointments using dental scheduling software
Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies
Handle inquiries related to insurance and treatment plans
Make outbound calls to remind patients of upcoming appointments or follow-ups
Update patient records accurately in the system
Coordinate with dental staff to ensure smooth patient flow and care
Follow HIPAA guidelines and maintain patient confidentiality
Requirements:
High school diploma or equivalent (Associate's degree preferred)
Previous call center, customer service, or dental office experience is highly desirable
Familiarity with dental terminology and insurance plans is a plus
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Proficient with dental or medical scheduling software (Denticon) preferred
Ability to multitask
Bilingual (Spanish, etc.) is a plus