Customer Care Representative Jobs in Margate, FL

Intake and Eligibility Specialist Overview: Under the guidance of the Unit Supervisor, this role is responsible for assessing callers' needs, guiding them through the Medicaid eligibility process, and ensuring timely and supportive service. Key Responsibilities: Conduct intake, screening, and eligibility checks for Medicaid-related services. Assist callers with Medicaid applications, including collecting forms and necessary documents. Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing. Track application progress, update records, and provide support throughout the process. Participate in outreach to increase awareness of Medicaid services and resources. Requirements: Bachelor's or Associate's degree in human services or related field with 2+ years of experience (or high school diploma/GED with 4+ years of relevant experience). Strong communication skills, attention to detail, and the ability to handle sensitive situations. Proficiency in Microsoft Office and ability to type 45+ WPM. Bilingual (English/Spanish) Require. MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at *****************

Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint. Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance Who are we? Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following: CSA: US travel insurance brand for retail and lodging partners. Learn more here. Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here. GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here. Iris, Powered by Generali: identity and digital protection solution. Learn more here. Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here. What you'll be doing. Job Summary: The Lead, Customer Experience (CX Lead) is responsible for leading the Generali Global Assistance/Europ Assistance - North America CX Program and team. As a customer advoca CXte, the CX Lead will manage, conduct, and coordinate all processes of our CX program across all business lines. Reporting to the VP of Marketing & Customer Experience, this role focuses on deploying and maintaining a solid CX Program while engaging all key stakeholders across the organization. From software management to customer feedback analysis, to customer journey management, to ‘clopping' (close the loop), the CX lead will play a critical and high impact role within the organization. The CX Lead will also be the voice of CX internally interacting closely with Commercial and Operations Teams, the CX Head Office team, and Internal Communication. Principal Duties and Responsibilities: Customer Experience Strategy and Implementation: Build a comprehensive customer experience strategy, in collaboration with Customer Experience Head Office team Serve as a key liaison on all customer matters and collaborate on global initiatives Lead implementation of customer experience framework in order to reach best-in-class customer experience (Listen Act Culture adoption, B1 language, differentiated value proposition) NPS and voice of customer: Ensure adequate coverage of B2B2C/ B2C / B2B NPS across Business Lines; further deploy surveys as required Regularly follow and report NPS results and key pain points. Analyze, compare, suggest improvements, and monitor actions Enhance link between customer feedback, complaints management and operations partnering with operations teams Contribute to the NPS global community Assess and recommend customer feedback management tool/software Customer journey: Be the sponsor of customer journey in all new projects in the company Work closely with claims and operations to insure the best new process in claims Identify opportunities for continuous improvement based on customer feedback Customer centricity culture: Create company-wide culture of customer success Drive company-wide definition of customer success metrics and measurement Collaborate with business lines on infusing customer feedback into product development Create company-wide customer feedback loop (Close the Loop) Stakeholder and Team Management: Establish and build strong and effective cross-functional internal partnerships to align with Company values, standards, goals, and initiatives Collaborate with EA Group and drive strategy in synergy and by championing NA business within the Group Train and develop staff to ensure alignment of departmental activities with organizational goals and objectives. Set goals, assess performance, and share regular feedback towards ensuring development at a fast pace Required / Desired Knowledge, Experiences and Skills: Minimum of 4 years of experience in Customer Experience Marketing roles Experience managing a dynamic, multi-location team Expertise in creating various types of content such as blogs, infographics, videos, guides, email campaigns etc. Editorial mindset with an ability to understand and strategize based on audience preferences Effective organization and time management skills. Self-motivated, with ability to manage multi-projects simultaneously, including, tasks from both marketing and commercial teams Excellent organizational skills and ability to influence and motivate cross-functional teams to get complex projects delivered on-time Ability to collaborate with all areas of the organization Proficient in MS Office and Content Management Software (e.g., Wordpress) Proficient in Adobe Creative Cloud: Illustrator, InDesign, Photoshop, PremierePro Expertise with social media platforms (LinkedIn, Facebook, Twitter, YouTube etc. Experience with Google Analytics Excellent analytical and project management skills Excellent written, oral, and interpersonal skills Strategic orientation, critical thinker, and problem-solver Preferred: Health care industry, travel industry, services or insurance industry experience preferred but not a must Education/Certifications: High School Diploma or Equivalent (GED) required. BA/BS in Marketing, related field, or equivalent work experience. Where you'll be doing it. This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. When you'll be doing it. While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need. Apply today to begin your next chapter. Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we're looking for a dedicated Customer Support Representative to join our team. If you have a passion for technology, sports, and delivering excellent customer service, this role offers an exciting opportunity to contribute significantly to a dynamic industry. Job Description: As a Customer Support Representative at Playbypoint, you will be a key player in ensuring that every customer experience is outstanding. You'll assist our clients in leveraging our platform to its fullest potential, providing top-notch support and ensuring their complete satisfaction. Your role will be crucial in guiding our clients through our intuitive software, making every interaction a smooth and enjoyable journey. Key Responsibilities: Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares, to provide responsive and thorough support. Help customers navigate and maximize the benefits of our software solutions, including providing training and practical tips. Resolve any software-related issues, offering timely and effective solutions or alternatives. Work closely with our development team to address and resolve complex technical issues, ensuring continuous product improvement. Maintain detailed and accurate records of all customer interactions, support requests, and actions taken. Continuously develop and refine customer support practices to enhance our service quality. Gather and communicate customer feedback to our product development team to help drive future enhancements. Qualifications: Fluent in English; proficiency in Spanish is a significant plus. Experience in customer or technical support; familiarity with SaaS environments preferred. Skilled in using help desk software and remote support tools; experience with Zendesk or Intercom is highly beneficial. Exceptional problem-solving skills and the ability to multitask effectively in a fast-paced environment. Excellent communication skills, both written and verbal. A positive, empathetic attitude combined with the ability to be coachable and collaborative. Proactive and adept at taking initiative and adapting to evolving situations. What We Offer: A competitive salary and benefits package, including bonus potential. Comprehensive health insurance plans: Medical, dental, and vision, with shared costs. An amazing company culture that values transparency and collaboration, and encourages having fun while we work! Additional Information: This position is based at our Miami office. Visa sponsorship for this role is currently not available. Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We're eager to meet you! Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that's committed to excellence in both products and service!

Reports to: Technical Customer Service Manager Number of direct reports: 0 Travel: 5% Schedule: Onsite (No Remote option available) Internal Stakeholders: Sales, Engineering, Quality and Operations External stakeholders: Distributors, Service Dealers, OEMs, and End users Summary: Dometic Marine's facility in Pompano Beach, FL manufactures heating, ventilation, air-conditioning and refrigeration systems for sport fishing, pleasure boats, and commercial markets. Provide technical advice to internal and external customers concerning proper application, installation, and operation of Dometic core air conditioning and refrigeration equipment. Possess a complete understanding of Dometic warranty policy as it applies to the equipment and customers that are supported. Customer contact will be by phone, email, and in-person. Listen with patience, read carefully, speak clearly and display empathy for the customer. Main responsibilities: · Provide accurate technical assistance on Dometic core air conditioning and refrigeration products. · Provide explanation of warranty process, collect complete information required and enter into system. · Maintain well organized notes of each call. · Follow through to ensure customer issue is resolved. · Communicate to Quality and Engineering when a trending problem is recognized. · Plan and execute activities to expand and strengthen knowledge of Dometic product and processes. · Assist with field service and technical training sessions as required Qualifications and experience: · High School graduate or equivalent · 1 - 2 years of manufacturing or field service of air conditioning and refrigeration equipment · Comfortable with computers and navigating programs · EPA Clean Air 608 Type I and II certificate · Preferred to have a good knowledge of basic air conditioning operation · Sound logic skills for working through diagnostics Behavioral requirements: · Strong written and verbal communication skills · Exemplary standards of ethics, integrity, and accountability · High attention to detail and strong organizational skills · Patience and people skills to calm aggravated customers Dometic overview: Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us. Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Customer Success Specialist (Onboarding & Implementation) Type: Direct Hire Our client is seeking a professional, motivated resource to join their onboarding & implementation team. This role would report up to the Chief Sales Officer and provides immense opportunity for growth and hands on mentorship. This resource will be responsible for providing clients with timely and effective training to get them properly set up with their products and services. Main Responsibilities: Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software Trains clients on using the software Maintains a schedule with clients for training sessions and ensures on time for sessions Identifies issues during the implementation process and escalates to proper team to resolve Documents and updates customer interactions in CRM Other related duties as assigned Required Skills/Abilities: High school diploma required; IT or Communications degree preferred 2+ years in a customer-facing or customer service role Ability to build rapport with clients Ability to prioritize Positive and professional demeanor Excellent written and verbal communication skills Excellent problem-solving skills JavaScript knowledge is preferred IT and Networking knowledge is a plus Proficient with Microsoft Office Suite or related software. Experience working with technology products Nice-to-Haves: Basic technical skills (e.g., connecting to Wi-Fi or Ethernet) Coding knowledge (JavaScript, JSON, CSV exports) Bilingual skill Familiarity with Google Calendar IT or Communications Degree IT background

Who We Want: Are you driven and competitive yet still interested in making a difference in the world? This is an excellent opportunity to become part of a successful, fast growing healthcare tech company that is revolutionizing emergency medical care for children and adults on a national/ international level. Who We Are: Pediatric Emergency Standards Inc. is the innovator of the award-winning Handtevy Pediatric Resuscitation System. The Handtevy System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to be used to treat the critically ill or injured patient. We empower healthcare providers to rapidly and accurately respond to emergent calls with ease while reducing medical error and improving quality of care for all patients. Responsibilities : We are seeking a highly motivated and customer-focused Support Specialist to join our dynamic team. This role requires a blend of technical expertise and excellent customer service skills to provide top-tier support to our clients. The ideal candidate will troubleshoot technical issues, resolve customer inquiries, and deliver an exceptional customer experience across all interactions. Key Responsibilities: Customer Support: Serve as the first point of contact for customers, addressing both technical and general inquiries through phone and email in a prompt and professional manner. Technical Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network connectivity. Escalate complex problems to the appropriate internal teams when necessary. Bonus for experience with SaaS products and Mobile apps Knowledge Management: Document all interactions, troubleshooting steps, and resolutions in Handtevy's ticketing system (Freshdesk). Product Education: Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services. Collaborative Problem-Solving: Work closely with other departments such as IT, Customer Success, and Clinical to ensure a seamless customer experience. Continuous Learning: Stay up-to-date with the company's product updates, new releases, and emerging technologies to provide accurate and informed support. Education/Skills Required: Bachelor's Degree preferred Knowledge of (prior use preferred) of; MS Office (Word, Excel, PowerPoint & Outlook), Salesforce Self-motivated with a desire to achieve results Professional demeanor and exceptional phone presence Aptitude to learn quickly, apply your learning and grow professionally Active listener and articulate communicator Ability to understand customer needs and respond with empathy and patience. Highly organized with excellent time management skills Written communication skills We are an Equal Opportunity Employer and a Drug-Free Workplace

Nadapayments is building the ultimate platform for credit card surcharging - from taking payments at the point of sale and online, to sending out payment links and creating payment plans, our unified payments acceptance solution is designed to save businesses money while streamlining their payments processes. Processing over 1 billion a year in payments, our customers reduce their credit card processing fees by 85%, which amounts to mid five figures a year. This significant cost reduction has contributed to our exponential growth, with more businesses choosing Nadapayments as their preferred payments solution provider. Founded in 2019, Nadapayments powers small and medium-sized businesses in America and enables billions of dollars in payments each year. Over the years, our platform has expanded its offerings and improved its technology, positioning us as a leader in the payment processing industry. Our dedication to innovation and exceptional customer service has been recognized by both our clients and industry experts. Nadapayments continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2024. As we maintain this momentum, our team is committed to building a solid foundation for future growth, investing in talent and technology to ensure we continue delivering top-notch solutions for our clients. About the Role: As a Customer Support Coordinator at Nadapayments, you will play a pivotal role in providing exceptional support to both our internal operations team and our external customers. You will be a key point of contact for our sales teams, helping to streamline processes and enhance customer satisfaction through effective onboarding and training. Your contributions will be crucial in maintaining and updating our internal knowledge base to keep our team informed and efficient. Key Responsibilities: Internal Support: Assist the internal operations team by providing the necessary tools and information to ensure smooth day-to-day functioning. Customer Support: Address and resolve customer inquiries and issues promptly, ensuring high levels of customer satisfaction. Sales Team Collaboration: Work closely with the sales team to fulfill their support requests and help streamline customer acquisition and retention strategies. Customer Onboarding: Facilitate the onboarding process for new customers, ensuring they are fully integrated and comfortable with our systems. Customer Training: Conduct training sessions for new customers, educating them on how to effectively use Nadapayments' platforms and services. Knowledge Base Management: Create, update, and maintain an internal knowledge base, ensuring all team members have access to accurate and current information. Qualifications: Proven experience in customer support or a similar role, preferably in the payment processing or fintech industry. Strong understanding of customer service practices and sales support processes. Excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients. Experience in conducting training sessions and onboarding new users to technology platforms. Ability to manage multiple tasks simultaneously and meet tight deadlines. High level of proficiency in CRM software and MS Office, with a general aptitude for learning new software and systems. What We Offer: A dynamic work environment with opportunities for professional growth and advancement. Competitive salary and benefits package. PTO Fully covered Health, Dental & Vision Supportive team culture focused on achieving mutual success and delivering outstanding customer service.

Looking for an opportunity to work in a great environment with great people? We have the position for you! Here at Hydration Depot, the nation's largest workplace hydration solution company, you'll dive into operations and logistics while working with world-class products like Gatorade. We hydrate America's workforce and proudly serve prestigious clients such as Delta, Lyft, Tesla, NASA, and many more. You will also be part of the OES team, which includes TrafficConesForLess.com, SD2Kvalet.com, and AbsorbentsForLess.com. We are growing rapidly and promote from within, offering excellent opportunities for advancement. If you are an energetic self-starter ready to gain valuable professional experience - apply now and join our dynamic team where we live by our core values: Celebrate Success, Legendary Customer Service, Blameless Problem Solving, Warmth and Kindness, Find a Way, and Going the Extra Mile. What You'll Do: Bring a customer-first mentality: Provide legendary customer service, which is a core value of our company! Commit to learning our business and developing your skills: Have excellent communication skills (written, verbal, and listening): Maintain a sense of ownership, be a self-starter, and have a strong attention to detail: Approach tasks with dedication and a problem-solving mindset. Receive inbound calls and assist with customer orders/needs: Interact with customers via inbound calls, live chats, email, and other platforms: Utilize multiple channels to provide comprehensive support. Use CRM to manage all client activities, create, and maintain accurate client information: Utilize CRM tools to enhance client management. What You'll Need (Job Requirements): One year working in a customer-focused environment: Experience in delivering exceptional customer service. Proficient with MS Office products: Competency in using essential software tools. Demonstrated ability to multi-task and perform in a fast-paced environment: Capacity to handle multiple tasks efficiently. Ability to adapt to change in accordance with the business needs of the company: Flexibility to adjust to evolving business requirements. Join Hydration Depot and be part of a company that values your growth and celebrates your successes. Apply now and make a difference with us!

The Care Concierge's primary duty is directly related to non-clinical patient care management, proactive outreach, and inbound support to ensure that our patients are cared for and that their health and wellness goals are being met under the direction of our Medical Provider Team. Through this role, the Care Concierge must be able to implement discretion and independent judgment regarding patient care, casing our medical provider team, and directing all clinical-related inquiries to the correct department. Roles & Responsibilities: Monthly patient check-ins via phone, the biostation APP, text, and email Support patients with symptoms, goals, and lifestyle changes Create actionable and non-actionable cases in support of treatment plans Schedule lab, provider, replenish life, and restore beauty visits Complete refills as directed by Medical Provider Support lab requisitions and lab result uploads Customer service support to elevate patient care Patient app support Other duties as required from time to time Qualifications & Education Requirements: Bachelor's degree in business, marketing, healthcare administration, or related field preferred. Previous experience in sales, customer service, or healthcare-related field is advantageous. Great time-management and customer service skills Exceptional attention to detail, organization, and problem-solving Must be highly motivated and able to work independently Demonstrate strong computer skills. Proficiency in Microsoft Office, and other applications Effective communication and interpersonal relations skills Send resume to: *************************

Ultimate Staffing is actively seeking a dedicated Customer Care Coordinator to join their client's dynamic team in Miami. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service and ensuring customer satisfaction. Onsite Location: Kendall, FL -Local candidates only will be considered. Responsibilities: Respond promptly and professionally to customer inquiries through various communication channels. Maintain accurate and up-to-date customer records and interactions. Collaborate with team members to ensure smooth operations and excellent customer experiences. Adapt to diverse customer situations, providing effective solutions and support. Ensure all customer interactions align with the company's standards and policies. Provide feedback on customer interactions to improve the overall service process. Maintain a positive and polite attitude when interacting with customers. Requirements: High School diploma or equivalent required. Strong communication and interpersonal skills. Ability to work effectively in a team-oriented environment. Proficiency in using computer applications and customer service software. Previous experience in a customer service role is a plus. Work Hours: Monday to Friday. Benefits: Ultimate Staffing Services is looking forward to receiving applications from motivated individuals ready to contribute to a positive customer care environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

The Customer Service Coordinator plays a crucial role in supporting the client interaction process and ensuring the smooth execution of our comprehensive financial planning services. This position requires a detail-oriented and client-focused individual who can manage documentation, coordinate processes, and maintain effective communication aligned with our brand values. Provides advance assistance to the President & Vice President under minimal supervision. Handles complex situations and conflicts. Makes independent plans and organizes work schedules according to team's overall mission and goals. Manages daily activities including responding to requests and inquires. Demonstrates professionalism needed to handle sensitive and confidential matters. Relieves President & Vice President of some administrative details.

John C. Cassidy Air Conditioning & Plumbing is seeking a full-time Dispatcher/Customer Service Representative for our Call Center. In this role, you will play a crucial part in coordinating the activities of HVAC technicians, assisting customers, and ensuring that the company's services are delivered efficiently and effectively. The position requires an energetic individual with excellent customer service skills who works well in a team environment. What We Offer: $17.00 to $20.00 per hour based on experience Year-round work Full benefits package including health, vision, dental 401(k) matching Paid time off and holidays What You'll Do: Coordinating and dispatching HVAC technicians to customer locations Taking customer calls and scheduling appointments for HVAC services Communicating with technicians to ensure they have the necessary information and resources to complete their tasks Maintaining an accurate record of service calls, appointments, and customer information Providing customers with information about services, pricing, and scheduling Ensuring efficient routing of technicians to maximize productivity and minimize travel time Addressing and resolving customer complaints and issues in a timely and professional manner Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands Assisting in the preparation of reports related to job status, daily activities, and dispatched calls What You'll Bring: Minimum 2-4 years of phone experience working with incoming calls Service Titan experiences a PLUS Excellent computer skills Knowledge of Outlook and Microsoft Word Self-motivated, team player, strong multi-tasking experience Air Conditioning phone experience is a plus. Must pass employment drug screening Working at John C. Cassidy Air Conditioning & Plumbing: Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida. Know the company's drug-free workplace policy. We trust that this information will assist you in making an informed decision as you consider your next employer. John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Returns Organization Sort Returns in date order when mail is dropped off by the carrier (USPS, FedEx, etc.) Sort out non Fulfillment department packages and deliver them to the appropriate department. Sort out all Customer Service package and Return to Sender packages Organization of rejected returns for the Customer Service team Making sure all rejected returns are documented, bagged, and sorted appropriately Processing Returns - Loop Processing all delivered returns in Loop Platform Thoroughly checking all returned pieces to ensure all are in new condition and follow return guidelines Separating out and discrepancies for further review Prompt communication with Client Care Lead + Client Care manager in slack on all return issues Ensure all returns are processed within 5 business days from the date of delivery Client Communication Document all rejected returns using Slack Reaching out to clients via Gorgias platform with Reject returns macros or regarding any return discrepancies. Looking into return discrepancies in the Shopify Platform Manually adjusting/refunding returns in Shopify as needed

Call Centre Executive In-Bound calls Kantar Media Coral Way Miami USA As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Our Service and Installation Execs no selling are the key relationship holders between Kantar and our US panel members; walking panellists through the install process, delivering an excellent level of service and supplying important support to the panel. The Service and Installation Execs will work closely with Operations colleagues and those from other functions to ensure a seamless client-centric service for our Panel. Tasks & Responsibilities Work remotely with panel members to install and maintain metering equipment and software in panel homes. Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members. Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering. Perform interactive tests and quality checks. Capture information from about the equipment in the panel members homes and update a central database. Educate and encourage panel members in the correct use and care of the metering equipment. Accurately log and report panel home activity as required. Collaborate with others to maintain accurate stock levels of metering equipment. Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service. Provide support on ad hoc projects and initiatives. Conduct validation checks to identify any issues with data held against a home that could impact data processing. Work with the wider team to ensure SLA's (Service Level Agreements) and project deadlines are met. Working some evenings and weekends as part of the standard working week required. The skills & experience needed Communication - Excellent relationship building and communication skills with internal stakeholders and panel members. Innovative with a continuous improvement mindset Customer service and problem solving - must have a polite and professional manner with a positive attitude towards problem solving. Collaboration - Team player who is happy to lend a hand when needed. Proactive, self-motivator with the ability to work autonomously when needed. Understanding of TV and associated technology desirable but not essential Some weekend working required - one weekend shift in four - and flexibility around shift timings is essential. Problem solving - ability to work in a fast-paced environment with demonstratable experience of working to deadlines. Ability to perform tasks efficiently with a high level of accuracy. Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner. Ability to multitask with a flexible attitude to work. Fluent English essential; fluent Spanish desirable What's in it for you We provide a highly competitive benefits package! Medical plans with comprehensive, affordable coverage for a range of health services Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs Wellness Program 401k with matching Tuition Reimbursement, Commuter benefits Unlimited PTO

Summary: The role is responsible for providing basic cash receipt and payment services in alignment with the Bank's policies and procedures. The position also involves opening new accounts, assisting existing customers, and addressing inquiries related to the Bank's services. In addition, the role focuses on developing new business relationships and maintaining existing ones by identifying opportunities for selling, cross-selling, and providing referrals. Key Responsibilities: Receive checks and cash for deposit, ensuring amounts are accurate, checks are properly endorsed, and deposits are entered into the system. Cash checks and process withdrawals, verifying customer signatures and account balances before payout. Accept payments for loans (mortgage, consumer, and others), ensuring the payment amount matches the outstanding balance. Process Currency Transaction Reports (CTR) as required. Balance the cash drawer at the end of each shift, ensuring totals match the system, and generate proof of balancing. Report discrepancies to the supervisor. Maintain an adequately stocked workstation with necessary forms and supplies. Report any malfunctions of computer terminals or other workstation equipment. Handle night depository bags and accurately record necessary details on the Bank's forms (dual control). Perform daily and weekly ATM balancing, replenishing cash as needed. Provide comprehensive customer services, including opening new accounts (DDA, savings, IRAs, CDs, etc.), explaining available products and services, and processing new or existing accounts. Perform maintenance tasks such as wire transfers, address/phone changes, stop payments, direct deposit setup, and providing account statements. Ensure timely follow-up on customer inquiries to ensure a high level of satisfaction.

Do you have a background in an MRO? Do you come from a similar background and enjoy speaking with clients and customers? Our forward-thinking client has a fantastic opportunity for an experienced Customer Service Representative to join their hard-working team! Job Title: Customer Service Representative Location: Miami, Florida Contract: Permanent Salary: DOE Hours: Monday - Friday 8:30am - 5:00pm Benefits: Our client is invested in ensuring employees feel valued and appreciated and this starts with their generous benefit package; ⦁ Will cover 70% of Health Insurance ⦁ 6 sick days ⦁ 2 weeks vacation + federal holidays ⦁ Progression opportunities ⦁ 3% received on all upsold services. The Company: TARCG is working with an Industry leading MRO, who have prided themselves on becoming the best-of-class, international MRO. They are currently in a period of exciting growth and looking for someone to join their experienced team. Key Responsibilities: ⦁ Serve as the primary point of contact for assigned client accounts, providing exceptional customer service and support. ⦁ Manage multiple client accounts, ensuring their needs are met promptly and professionally. ⦁ Utilize Quick Aviation software to manage workflows, update client information, and generate reports. ⦁ Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing tailored solutions. ⦁ Identify opportunities for new business by analyzing market trends and client feedback. ⦁ Collaborate with the sales and operations teams to align client goals with our clients capabilities. ⦁ Monitor and resolve client issues, escalating when necessary to ensure satisfaction. ⦁ Prepare and present regular account reviews and updates to clients and internal stakeholders. ⦁ Represent our client at industry events and conferences to build networks and attract new clients. Desired Skills and Qualifications: ⦁ Minimum 8 years of industry experience. ⦁ Experience working within an MRO or technical customer support in airlines. ⦁ A passion for providing exceptional customer service. ⦁ Confident communication and interpersonal skills to build positive relationships with clients. ⦁ Strong organizational skills with the ability to multitask and priortize effectively. ⦁ Highly motivated individual with a positive "can do" attitude and desire for personal and professional development. If you meet the above requirements and would like to be considered for this role, please don't delay in emailing our Senior Recruitment Consultant - *************** TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.

- IN OFFICE Full time West Palm Beach FL - On Site - **Owner Client Severs: (On-Site/ Executive-level role) If you are a highly motivated salesperson with a passion in aviation, seeking a positive, growth-focused organization to take your career to new heights then we want to speak with you! Lincoln Private Jets is a membership based Private Charter Operator based out of West Palm Beach, FL. We are currently expanding our sales team in order to keep up with the increasing demands of the private aviation industry. Our award-winning training program sets you up for success, fast growth potential, and internal opportunities. This is a rare and very lucrative opportunity for the right candidate. Responsibilities: • Develop and maintain long-term relationships with customers & industry personnel to consistently achieve repeat business • Demonstrate a consultative approach of selling to identify and qualify leads resulting in sales opportunities with both new and existing customers • Consistently meeting or exceeding monthly KPIs and sales target objectives through qualified leads • Building a book of business by researching internal and external databases, websites and social media platforms • Pro-actively targeting your list through high volume outbound sales calls and emails in order to convert prospects into LPJ clients • Update and manage all sales activities, opportunities, and account information in CRM • Report to sales manager with weekly, monthly, and quarterly results • Responsible for providing shift trip support to LPJ private jets clients and broking team • Provide accurate price quoting to brokers and direct customers in a timely manner • Shop available aircraft options for client presentation and close on sales. • Delegate or arrange concierge services, ground transportation, catering, or other specific requests for clients • Completing final pre-flight checks for crew, aircraft location, and logistics • Monitoring for potential flight issues and communicating these issues to the relevant senior team managers when necessary • Demonstrating an expert understanding of LPJ partnerships and services, as well as aircraft and charter processes • Full compliance with company procedures and protocols to ensure protection of both LPJ and the client • Building relationships with Private Jet Operators to ensure we can provide the most suitable aircraft choices for the clients' requirements • Managing charter bookings from inquiry to completion • Flight watching/overseeing flight departures • Make prompt, clear decisions which may involve tough choices or considered risks What we are looking for: • Self-starter with the ability to identify and target outbound prospects and key decision makers within accounts • Understanding of the US and international charter market • Organization skills and possess great attention to detail • Ability to prioritize in time-sensitive situations • Service-oriented with strong interpersonal skills • Excellent verbal and written communication skills • Logical approach to problem solving • Can multi-task in a fast-paced, high-pressured environment • Ability to work both independently and as part of a team • Strong negotiation and quantitative skills • Passionate about aviation • Committed to always promote the LPJ culture and brand • Proficiency in Microsoft Office, and the ability to quickly learn new systems. • Hunter mentality with an unyielding drive to exceed goals and objectives in a competitive environment • Strong numeracy skills Qualifications: • 2-4 years of sales experience, with a history of exceeding lead targets • Previous work experience in the aviation industry is preferred • General knowledge of aviation and travel logistics • Experience and working knowledge of CRM systems • Demonstrable track record of over-achieving quota What we offer: • Generous uncapped commission with bounce • Dynamic startup culture with a fast-growing company • Award-winning professional training and one-on-one mentoring • Expedited career advancement based on performance • Balance between independent and team-oriented work • Opportunities for domestic travel, exclusive events, and team outings Email your resumes to ********************** Diversity & Inclusion: Lincoln Private Jets is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for all LPJ employees.

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Title: Customer Service Representative Job-Type: Direct Hire Referral Fee: +/- $750 Employment Eligibility: Gravity can only consider US Citizens or Green Card Holders at this time. Position Overview Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information. Main Duties/Responsibilities: Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services. Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket). Troubleshoot and resolve product issues, working with account managers and technical teams. Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed. Assist customers in effectively utilizing SAAS solutions and finding value in the services provided. Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments. Provide information on products and services, as well as updates on returns. Perform other related duties as assigned. Required Skills/Abilities: Ability to build rapport with clients. Strong organizational skills with the ability to prioritize and multitask. Professional and positive demeanor over the phone. Excellent written and verbal communication skills. Service-oriented with the capability to resolve customer grievances. Proficient computer skills and ability to learn new software. Education and Experience: Previous experience in customer service and/or technical support roles. Technology-related experience is a plus. Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus. High school diploma or equivalent required; a college degree is a plus. Customer service experience required. Experience with a related product or service preferred.