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Customer Care Representative Jobs in Medford, OR

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  • Ramp & Customer Service Agent

    Alaska Airlines 4.5company rating

    Customer Care Representative Job In Medford, OR

    **Job Information** ** Horizon Air Ramp & Customer Service Agent Medford , Oregon** * Job Type: Part-Time **Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. **Role Summary** The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. **Key Duties** * Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. * Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). * Performs aircraft grooming and security searches. * Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). * Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. * Loads and offloads luggage and cargo with the use of conveyor belts. * At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. * Performs other duties as assigned. **Day in the Life** To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: **Job-Specific Experience, Education & Skills** **Required** * Strong written and verbal communication skills. * Ability to juggle multiple tasks in a fast-paced environment. * Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. * Ability to learn and operate a computerized reservation system. * Typing speed of at least 25 WPM. * Ability to consistently lift 50 pounds. * Must be able to stand for long periods of time. * Must be able to bend, stoop, squat, reach and grasp. * Ability to perform basic mathematics. * Ability to work a flexible schedule including nights, weekends and holidays. * Ability to participate in paid training that may require overnight travel. * Depending on work location, ability to obtain USPS Mail Handling Certification. * Ability to obtain airport security clearance. * Ability to communicate in English. * High school diploma or equivalent. * Minimum age of 18. * Must be authorized to work in the U.S. **Preferred:** * A minimum of 1 year of customer service or community service experience. **Airport SIDA Badge Requirements** Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. **Job-Specific Leadership Expectations** Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **Starting Rate** USD $16.00/Hr. **Total Rewards** *Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.* * Free stand-by travel privileges on Alaska Airlines & Horizon Air * Comprehensive well-being programs including medical, dental and vision benefits * Generous 401k match program * Quarterly and annual bonus plans * Generous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. **FLSA Status** Non-Exempt **Employment Type** Part-Time **Regular/Temporary** Regular **Requisition Type** Frontline **Apply by 7:00 PM Pacific Time on** 12/23/2024 **Location** Medford, OR - Airport **Equal Employment Opportunity** **Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. **Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. **I:** Y - RCS **Z:** Y - FL We can recommend jobs specifically for you! **Job Locations** *USA-OR-Medford* **Requisition ID** *2024-13540* **Category** *Airports & Warehouse* **Apply by 7:00 PM Pacific Time on** *12/23/2024* **Employment Type** *Part-Time* **FLSA Status** *Non-Exempt* **Regular/Temporary** *Regular* **Requisition ID** *2024-13540* **Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you'd like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. **Current Search Criteria**
    28d ago

  • Housing Stabilization Case Manager, CCR

    Accesshelps

    Customer Care Representative Job In Medford, OR

    Location Medford, OR Salary $19.50 to $26.25 per hour Depending on Experience Benefits Offered Health, Dental, Vision, Life, RX, FSA, Vacation Leave, Sick Leave, Paid Holidays, 403B plan **Description** The Housing Stabilization Case Manager in CCR (Center for Community Resilience) works as part of a multi-disciplinary team of community partners and other ACCESS staff working together to support participants and families who have been impacted by the fires to gain or maintain housing stability This will include, but not be limited to, populations such as seniors, disabled, and our most vulnerable neighbors who are unhoused or at-risk of becoming unhoused. The ideal candidate has experience working with issues related to houselessness, substance abuse, mental health, and history of trauma. This position will locate and secure permanent housing opportunities for our participants while providing a high level of trauma-informed, coordinated care. **About ACCESS** ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you! **Position Duties & Responsibilities** * Help program participants conduct housing searches. Negotiate with potential landlords on behalf of the participants. * Assist in the processing and submission of applications for housing (subsidized and unsubsidized). * Collaborate with the program participant's multi-disciplinary team working with the participants and their families to ensure seamless services and solve any potential issues. * Schedule and conduct home visits with participants in their homes, when needed. * Develop an individualized housing stabilization plan with participants and their families. Including, but not limited to, skill building activities and other skills that will promote housing stability. Empower families in problem solving based on their strengths. * Document on a timely basis all family contacts, consultations, follow-up, and services using forms provided by ACCESS and other agencies requiring paperwork. This may include information on services provided to participants in the Homeless Management Information System (HMIS) when necessary. * Participate in meetings and attend all trainings as required by ACCESS and other participating agencies. * Conduct inspections of potential permanent housing units where program participants will reside. * Maintain confidentiality of information and records in accordance with all Confidentiality Policy and Procedures. **Position Requirements** * Belief in ACCESS' mission to provide food, warmth, and shelter. * At least 1 year of case management experience working with vulnerable populations or similar experience in evaluating social service needs of families and linking families to appropriate resources in order to meet identified needs. * Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications. * Ability to establish and maintain effective, working relationships with children, parents, staff, and professionals. * Demonstrated experience in evaluating social service needs of families and linking families to appropriate resources in order to meet identified needs. In addition, understanding adult learning principles and family dynamics. * Must have good interpersonal, written communication, and oral communication skills. * Ability to maintain a professional demeanor when working with people that are in difficult situations. * Demonstrated knowledge in the field of alcohol and drug awareness and/or treatment preferred. * This position is required to have a work issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form). * Valid Oregon driver's license with record that is acceptable under ACCESS' insurance policies. **Equal Employment Opportunity (EEO) Statement** ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    29d ago

  • Driveway Customer Satisfaction Representative

    Lithia & Driveway

    Customer Care Representative Job In Medford, OR

    Dealership:L0397 Driveway Home OfficeDriveway.com | Customer Satisfaction Representative Schedule: Monday - Friday or Tuesday - Saturday, 9:30 AM - 6:00 PM Compensation: $20.00-$22.00 Join the team at Driveway, where customer satisfaction is our priority! Position Overview: As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly. Key Responsibilities: Lead customer satisfaction improvement initiatives at assigned store(s). Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed. Develop and implement continuous improvement plans to enhance customer satisfaction. Follow up with customers within 48 hours to ensure their satisfaction. Track and trend customer concerns and survey scores using the FreshDesk Omni Program. Collaborate with the Reputation and Brand Team on reviews and social media sentiment. Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions. Skills & Qualifications: Attention to detail and sense of urgency. Strong communication skills. Warranty Claims or Collections experience highly preferred Basic computer skills. Team player with a positive attitude. Benefits: Competitive pay Medical, Dental, Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Plan Employee Stock Purchase Plan Wellness Programs Equal Opportunity Employer: Driveway is committed to equal employment opportunities, considering all qualified applicants regardless of background. Must be 18 years or older. Ready to make a difference? Apply today and start your journey with Driveway! We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $20-22 hourly 22d ago

  • Call Center Representative

    Laclinicahealth

    Customer Care Representative Job In Medford, OR

    Center for Learning and Innovation Full-Time | Hourly We're committed to compassionate care for all. Our patients. Our employees. You. At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care. We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica. This positions answers telephone call inquires, schedules patient appointments and promotes an organization's services. Responsibilities include: Responds to all calls in a courteous and professional manner, ensuring that all incoming calls are answered within 40 seconds Works with team lead and coordinator to ensure that no more than 4% of calls are abandoned. Masters customer call protocols, including, but not limited to; screening calls, routing calls appropriately, scheduling appointments, canceling appointments, making outgoing calls and taking messages Performs a “warm hand off” whenever possible while transferring a patient to another person. Works independently to complete administrative projects as assigned by their team lead or call center coordinator Responds to emergency calls in accordance with customer call protocols Notifies team lead or coordinator of all phone system problems in a timely manner and maintains appropriate logs recording all system failures and problems Responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program Responsible for outreach efforts to ensure continuation of OHP eligibility and engagement in La Clinica services Other duties as assigned Education and/or Experience: Minimum: High School Diploma or GED Zero to two years related experience and/or training; or equivalent combination of education and experience in field. Excellent interpersonal communication and problem-solving skills Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions Bilingual/Bi-literate skills in English/Spanish required Benefits Include the Potential for the Following: Medical, Dental, and Vision Insurance Voluntary Accident, Short Term Disability, and Critical Illness Insurance 403(b) Retirement Savings Plan with Available Company Match Organization Paid Standard Life Insurance Flexible Spending Accounts (FSA) and Health Savings Account (HSA)] Learning Well workshops Equity Statement: At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all. For more information, please visit our website at: ********************************************** Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.
    $31k-40k yearly est. 15d ago

  • Client Care Supervisor

    Family Resource Home Care 4.4company rating

    Customer Care Representative Job In Medford, OR

    Join Our Team at Family Resource Home Care! At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives! Client Care Supervisor (CCS) We're looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies. Responsibilities + Conduct assessments for potential clients to understand their needs. + Build trust with clients and their families. + Present customized care plans to bring in new clients. + Maintain strong relationships with current clients. + Monitor clients' health conditions and needs. + Provide exceptional customer service and address concerns. + Regularly visit clients to assess their well-being. + Update care plans as clients' needs change. + Keep accurate client documentation. + Give clear directions for caregivers. + Collaborate with the Branch Manager and Caregiver Manager on growth strategies. + Identify opportunities to increase billable hours and services. + Implement marketing initiatives to attract new clients. Requirements + 2+ years in sales, marketing, or business development (healthcare or home care preferred). + Proven track record of meeting goals. + Excellent written and verbal communication skills. + Customer-focused with a passion for quality care. + Friendly and able to build lasting relationships. + Ability to work both independently and as part of a team. + Comfortable visiting clients in their homes. + Valid driver's license, auto insurance, clean driving record, and access to a vehicle. Work Schedule + Hours: Monday - Friday, 8 AM - 5 PM + Location: 25% office work, 75% client visits What We Offer + Competitive salary plus performance-based bonus incentives + Comprehensive benefits (health, dental, vision) + Paid mileage reimbursement + Company-paid life and AD&D insurance + Paid time off: 3 weeks vacation in your first year + 10 paid holidays + Ongoing training and professional development + Company matching 401(k) If you're passionate about making a difference in the lives of others, we'd love to hear from you!
    $33k-39k yearly est. 55d ago

  • Customer Service Representative - State Farm Agent Team Member

    Russwimmer

    Customer Care Representative Job In Medford, OR

    Customer Service Representative - State Farm Agent Team Member Medford, OR **ROLE DESCRIPTION:** As a Customer Service Representative - State Farm Agent Team Member with Russ Wimmer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. **RESPONSIBILITIES:** * Answer customer inquiries and provide policy information. * Assist clients with policy changes and updates. * Process insurance claims and follow up with clients. * Maintain accurate records of customer interactions. **QUALIFICATIONS:** * Strong communication and interpersonal skills. * Detail-oriented and able to multitask. * Previous customer service experience preferred. **BENEFITS:** * Simple IRA * Salary plus commission/bonus * Paid time off (vacation and personal/sick days) * Flexible hours * Growth potential/Opportunity for advancement within my agency * Hiring Bonus **How to Apply:** Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! Russ Wimmer - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds. Responsive recruiter Compensation: $40,000.00 - $55,000.00 per year ****We're Hiring!**** If you want to work in an environment that is fun, challenging, and rewarding, then Russ Wimmer - State Farm Agent may be the right fit for you! **About Our Agency** * Our office is located in Medford. * Our office is open 8:30 - 5:30. * We currently have 4 team members at our agency. * Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet * Additional languages spoken: Spanish ****If you want a career, not a job, then we encourage you to apply.**** *State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.* Earn benefits and rewards that are second to none
    30d ago

  • Customer Service Representative - State Farm Agent Team Member

    Darynfarmer

    Customer Care Representative Job In Medford, OR

    Customer Service Representative - State Farm Agent Team Member Medford, OR **Benefits:** * Simple IRA * Hiring bonus * Bonus based on performance * Competitive salary * Opportunity for advancement * Paid time off * Training & development **ROLE DESCRIPTION:** As a Customer Service Representative - State Farm Agent Team Member with Daryn Farmer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. **RESPONSIBILITIES:** * Answer customer inquiries and provide policy information. * Assist clients with policy changes and updates. * Process insurance claims and follow up with clients. * Maintain accurate records of customer interactions. **QUALIFICATIONS:** * Strong communication and interpersonal skills. * Detail-oriented and able to multitask. * Previous customer service experience preferred. Responsive recruiter Replies within 24 hours Compensation: $40,000.00 - $50,000.00 per year ****We're Hiring!**** We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. **About Our Agency** * Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. * Our office is located in Medford. * Our office is open 8:30-5. * I have been a State Farm agent since 2001. * I am a second generation State Farm agent. * I am a proud graduate of Southern Oregon. ****We look forward to speaking with you!**** *State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.* Earn benefits and rewards that are second to none
    30d ago

  • Customer Service Spc

    Oregon Advanced Imaging LLC

    Customer Care Representative Job In Medford, OR

    About the Role: As a Customer Service Specialist at Oregon Advanced Imaging LLC, you will be responsible for providing exceptional customer service to our patients and clients. You will be the first point of contact for inquiries, scheduling appointments, and addressing concerns. Your main goal will be to ensure that our patients have a positive experience with our facility and services. You will work closely with our team of healthcare professionals to ensure that our patients receive the best care possible. Minimum Qualifications: High school diploma or equivalent 1+ years of experience in customer service Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficient in Microsoft Office and basic computer skills Preferred Qualifications: Experience in a healthcare or medical office setting (preferable) Experience with electronic medical records (EMR) systems (preferable) Responsibilities: Answering phone calls from patients and providing offices Scheduling appointments and coordinating with healthcare professionals Providing information about our services and answering questions Resolving patient concerns and complaints in a timely and professional manner Maintaining accurate records and updating patient information Skills: As a Customer Service Specialist, you will use your excellent communication and interpersonal skills to provide exceptional customer service to our patients and clients. You will also use your organizational and multitasking skills to schedule appointments and coordinate with healthcare professionals. Proficiency in Microsoft Office and basic computer skills will be necessary for maintaining accurate records and updating patient information. Preferred qualifications such as experience in a healthcare or medical office setting, bilingualism, and familiarity with medical billing and EMR systems will be beneficial in performing your duties effectively.
    $29k-38k yearly est. 59d ago

  • Customer Service Representative

    Leavitt Group Agency Association 3.4company rating

    Customer Care Representative Job In Medford, OR

    Redwoods Leavitt Insurance Agency is a fast paced growing Insurance Agency that is currently seeking a highly motivated individual to join our team. To succeed in this Customer Service Representative position in our Commercial Lines Department, applicants should be customer-focused, able to multi-task, be a good communicator and enjoy working with people. The current position is based in Medford, Oregon or Grants Pass, Oregon. This is a great career opportunity, and we are willing to train the right person. Responsibilities Servicing existing commercial accounts Processing renewals and endorsements Assisting with billing questions and payments Quoting commercial business Providing certificates Working with producer to prepare proposals Qualifications & Skills Outstanding interpersonal skills Attention to detail Proficient with computers Proficient with Microsoft Office and Excel Active Oregon P&C license is recommended but will train the right individual with customer service experience Benefits We provide a comprehensive benefit package including paid vacation, sick and personal time, paid holidays, group health insurance, group life insurance, disability insurance, 401(k) with match, wellness program, bonus program and more. Job Type: Full-time Pay: $17.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Disability insurance Health insurance Paid time off Supplemental pay types: Bonus opportunities Weekly day range: Monday to Friday Experience: customer service: 1 year (Preferred) #LI-DNI
    $17-21 hourly 44d ago

  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer Care Representative Job In Medford, OR

    work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel #CSR
    $31k-40k yearly est. 15d ago

  • Customer Service Representative/Patient Equipment Specialist - Hospice

    3304 Home Health Wa Spokane

    Customer Care Representative Job In Medford, OR

    working Monday to Friday on day shift. The Customer Service Representative/Patient Equipment Specialist assists in the smooth and efficient operation of the Home Medical Equipment intake and customer service workflows. Provides coordination for the daily needs of home medical equipment for hospice patients. Assists in optimizing resource allocation. Supports the successful management of Home Medical Equipment Department orders and customer service to both internal and external customers. The Hospice Patient Equipment Specialist maintains a working knowledge of the Medicare Hospice Benefit as it pertains to home medical equipment. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Hospice and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Coursework/Training Educational coursework in medical technology. Or Knowledge acquired through on the job experience. Upon hire: In compliance with the Providence Health and Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties. 1 year Recent experience as a Team Assistant, unit secretary or related experience. Preferred Qualifications: Experience in a Home Services agency or Hospice experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
    $31k-39k yearly est. 20d ago

  • Customer Service Representative - Medford, OR

    Kedia Corporation

    Customer Care Representative Job In Medford, OR

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $31k-39k yearly est. 60d+ ago

  • Customer Service Representative 7263

    Domino's Franchise

    Customer Care Representative Job In Medford, OR

    The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed. While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel. Some specific duties of Domino's CSRs include: Attracting potential customers by answering product and service questions and advertising/"wobble boarding" Opening and maintaining customer customer accounts by recording and updating account information Preparing and packaging food products Collecting payment and handing out orders to customers Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution Maintaining financial accounts by processes customer adjustments Contributing to team effort by accomplishing related requests as needed Qualifications We will ensure you are trained and have a positive learning experience when you join our team. Wage for all CSRs is minimum wage, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool. CSRs must: Be 15 years or older Be attentive to detail Be customer oriented, friendly and energetic Have cash management skills Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-39k yearly est. 3d ago

  • Customer Service Rep

    Carsonvalleyhealth

    Customer Care Representative Job In Medford, OR

    work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel #CSR
    $31k-39k yearly est. 15d ago

  • Customer Service Associate, Site 536 - Part Time

    American Retail Services 3.2company rating

    Customer Care Representative Job In Medford, OR

    JOB TITLE: CSA - CASHIER PT FLSA STATUS: NON-EXEMPT HOURLY SHIFT SCHEDULE: PART TIME REPORTS TO: RETAIL STORE MANAGER The Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES • Provide friendly service to customers • Greet and assist customers • Operate cash register to enter a convenience store and gasoline purchases (assistance will be available if needed) • Account for all monies, cigarettes, and lottery tickets on assigned shift • Check the expiration date and face-off product • Follow proper safety protocols and procedures REQUIREMENTS • Must be flexible to work various schedules such as weekends, holidays, and overtime as needed • Must have the ability to accurately handle money • Must have strong attention to detail • Must possess excellent verbal and written communication skills • Must have excellent customer service skills • Must be capable of effectively communicating with customers and co-workers • Must be able to work independently and be self-motivated • Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS • Must be able to stand and walk for the duration of shift • Regularly lift and or move up to 20-50 pounds • Must be comfortable working in a convenience store environment • Must maintain a professional appearance and abide by the Dress Code Policy • Must maintain professional and friendly demeanor towards customers and fellow employees • Daily exposure to gasoline and oil products • Fast-paced environment
    $26k-33k yearly est. 15d ago

  • Grants Pass Honda Chevrolet Nissan Service Call Center Represenative

    Grants Pass Automotive

    Customer Care Representative Job 24 miles from Medford

    Grants Pass Automotive is seeking an individual with outstanding customer service skills to join our Team in our Service call center as an Inbound Service Agent! Grants Pass Automotive is a different type of dealership. We strive to make every customer a customer for life and happy employees make happy customers. Every employee at Grants Pass Automotive is critical to the overall success of the dealership. The Inbound Agent serves as the first point of contact for customers and vendors in the dealership by handling calls, setting inbound appointments for guest and routing customer to the correct department and person. The mission of the Inbound Agent is to maximize Customer Satisfaction, improve Customer Retention and increase hours in the Service Department. A genuine desire to offer the best customer service is a necessity for this position! Benefits Compensation $19/ hr + bonus Company sponsored health insurance Voluntary Dental/ Vision Life Insurance 401k Paid Training Paid Vacation Paid Sick Time Employee discounts on products and services Fun and friendly work environment Responsibilities Properly represent the dealership to its customers and vendors in a friendly manner. Handle incoming phone calls from customers and vendors and route to the appropriate department and employees. Set appointments for inbound calls from customers and vendors. File all documents as required and consistent with established filing procedures. Work with service advisor to fill the schedule and answer any questions they may have. On occasion, assist Service Advisors with customer concerns. Other duties assigned. Qualifications High School diploma or equivalency. College training or a degree in marketing, customer relations, business administration or related field, preferred. Ability to read and comprehend instructions and information. Excellent oral and written skills. Three or more years in a dealership position. General knowledge of vehicle operations, features, parts and systems. Proficient in PC software programs and computer use. Honesty and Integrity. Grants Pass Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $19 hourly 16d ago

  • Customer Service Representative Fueler/Washer

    Penske Careers 4.2company rating

    Customer Care Representative Job In Medford, OR

    2208 Joseph St Medford, OR 97501 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: • Competitive starting salary • Shift Premiums - 2nd shift ($3.00), 3rd shift ($4.00), Weekends ($3.00) • Career stability • Opportunity for growth • Excellent benefits, including lots of time off • Strong, well-rounded training programs • Advanced vehicle maintenance technology • Location and schedule flexibility Pay: $21.00/hr General Requirements:• High school diploma, equivalent, or prior work experience preferred• Valid driver's license required• Excellent customer service and communication skills• The ability to work well as part of a team• The ability and willingness to work outside• Basic mechanical ability and tool usage (preferred)• Basic computer skills• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.• Regular, predictable, full attendance is an essential function of the job• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.• The associate must be able to safely work in all weather conditions.• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity EmployerPJ300
    $32k-41k yearly est. 15d ago

  • Grants Pass Honda Nissan Chevrolet Service Call Center Representative

    Rydellautomall

    Customer Care Representative Job 24 miles from Medford

    Grants Pass Automotive is seeking an individual with outstanding customer service skills to join our Team in our Service call center as an Inbound Service Agent! Grants Pass Automotive is a different type of dealership. We strive to make every customer a customer for life and happy employees make happy customers. Every employee at Grants Pass Automotive is critical to the overall success of the dealership. The Inbound Agent serves as the first point of contact for customers and vendors in the dealership by handling calls, setting inbound appointments for guest and routing customer to the correct department and person. The mission of the Inbound Agent is to maximize Customer Satisfaction, improve Customer Retention and increase hours in the Service Department. A genuine desire to offer the best customer service is a necessity for this position! **Benefits** * Compensation $17/ hr + bonus * Company sponsored health insurance * Voluntary Dental/ Vision * Life Insurance * 401k * Paid Training * Paid Vacation * Paid Sick Time * Employee discounts on products and services * Fun and friendly work environment **Responsibilities** * Properly represent the dealership to its customers and vendors in a friendly manner. * Handle incoming phone calls from customers and vendors and route to the appropriate department and employees. * Set appointments for inbound calls from customers and vendors. * File all documents as required and consistent with established filing procedures. * Work with service advisor to fill the schedule and answer any questions they may have. * On occasion, assist Service Advisors with customer concerns. * Other duties assigned. **Qualifications** * High School diploma or equivalency. * College training or a degree in marketing, customer relations, business administration or related field, preferred. * Ability to read and comprehend instructions and information. * Excellent oral and written skills. * Three or more years in a dealership position. * General knowledge of vehicle operations, features, parts and systems. * Proficient in PC software programs and computer use. * Honesty and Integrity. *Grants Pass Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **Apply for Grants Pass Honda Nissan Chevrolet Service Call Center Representative** Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.
    29d ago

  • ABK Customer Service

    Americas Best Kids Inc. 3.6company rating

    Customer Care Representative Job In Medford, OR

    ABK Customer Service reps work in a a fun, fast paced environment assisting parents and students with class scheduling and enrollment across the entire ABK organization, sales in vending, pro-shop, and smoothies in our new smoothie bar.
    $31k-40k yearly est. 9d ago

  • Customer Service Representative/Patient Equipment Specialist - Hospice

    Providence Health & Services 4.2company rating

    Customer Care Representative Job In Medford, OR

    working Monday to Friday on day shift. The Customer Service Representative/Patient Equipment Specialist assists in the smooth and efficient operation of the Home Medical Equipment intake and customer service workflows. Provides coordination for the daily needs of home medical equipment for hospice patients. Assists in optimizing resource allocation. Supports the successful management of Home Medical Equipment Department orders and customer service to both internal and external customers. The Hospice Patient Equipment Specialist maintains a working knowledge of the Medicare Hospice Benefit as it pertains to home medical equipment. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Hospice and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: * Coursework/Training Educational coursework in medical technology. Or Knowledge acquired through on the job experience. * Upon hire: In compliance with the Providence Health and Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties. * 1 year Recent experience as a Team Assistant, unit secretary or related experience. Preferred Qualifications: * Experience in a Home Services agency or Hospice experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
    $32k-39k yearly est. 21d ago

Learn More About Customer Care Representative Jobs

How much does a Customer Care Representative earn in Medford, OR?

The average customer care representative in Medford, OR earns between $30,000 and $47,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average Customer Care Representative Salary In Medford, OR

$38,000

What are the biggest employers of Customer Care Representatives in Medford, OR?

The biggest employers of Customer Care Representatives in Medford, OR are:
  1. Access International, Inc.
  2. Accesshelps
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