Customer care representative jobs in Metairie, LA - 515 jobs

Must Haves: • 2-5 years of Customer Service/Client services experience • 1 year of Personal Insurance experience is mandatory • Associate degree or equivalent education, or one to three years of related experience/training in sales, insurance, or customer service. • Proficiency in Microsoft Office with applied knowledge of Policy Management System (s) i.e. TAMS.Epic etc. and insurance quoting websites preferred. • Ability to travel, as needed, to support client relationships, sales initiatives, or business requirements. Plusses: • EPIC experience preferred. • Property & Casualty (P&C) Licensed. • Active Property & Casualty Agent's license Day-to-Day: Insight Global is seeking a Personal Lines Insurance Processor to manage all aspects of new and renewal personal insurance business while delivering exceptional customer service. You will maintain accurate recordkeeping of all policy information, quote and write new business, and support the retention of the existing book of business. In this role, you will ensure clients' insurance needs are handled with accuracy and care, helping protect what matters most to them. Your responsibilities as the Personal Lines Insurance Processor will include: • Review daily carrier reports, monitor policy status, and resolve discrepancies to ensure continuous and accurate coverage. • Serve as the primary liaison with clients, mortgage companies, and carriers to coordinate documents, payments, and policy updates. • Prepare and send renewal quotes and invoices, process client payments, and maintain accurate bookkeeping records. • Assist clients with coverage options, basic claims inquiries, and quote comparisons while providing responsive customer service. • Maintain organized records, support office operations, and contribute to process improvements and team initiatives • Process payments; Process late-payment and cancellation notices, as well as payment-received notices into EPIC.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day What we provide Minimum salary $18.00/hour; salary will be increased dependent upon experience, licensing and performance. Once licensed, bonuses and commissions will be paid on sales performance. Paid time off (vacation) Retirement plan (after first year) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

The Customer Engagement Specialist II is a member of the team responsible for the forward-facing operations of the division of Campus Services and serves as the first point of contact for students, faculty, staff, parents, alumni and vendors. The Customer Engagement Specialist II handles computer, telephone and in-person inquiries related to parking, Splash Cards and Splash Card declining balance accounts, meal plans, and facilities repair requests. This position is also responsible for handling sales of RTA passes, meal plans, adding funds to Splash Card accounts, selling parking permits, taking citation payments, and balancing receipts. Answers questions or inquiries related to shuttles and transportation, mail services, bookstores, technology computer store, facilities and provides general information about Campus Services and the university. Works independently and may step into other roles in Campus Services as the need arises, e.g. assist at mail services front desk, assist with Grad Fest or New Student Orientation. * Effective command of the English language; excellent verbal and written communication skills, as well as strong public speaking and presentations skills * Excellent customer service skills and ability to work in a fast-paced environment * Expansive knowledge base of the university's ID card system and facilities management system, as well as knowledge of the uptown campus parking system and dining/meal plan systems * Knowledge of other Campus Services departments * Excellent interpersonal skills; ability to effectively manage and facilitate work with diverse individuals and organizations; ability to establish and maintain collaborative working relationship with both internal and external colleagues * Ability to work both independently and as part of a professional decision-making team * Ability to make decisions and resolve problems * Ability to remain calm and poised during an emergency * Ability to be highly organized and manage multiple tasks at one time * Proficient in Microsoft Office * Ability to learn and adapt quickly to new technology and software * Ability to sit and stand in one location for long periods of time, including constantly changing from a sitting to a standing position and vice versa * Ability to work a flexible schedule that includes evening and weekend hours regularly * High school diploma or equivalent * 4-5 years of customer service experience * Bachelor's degree * Knowledge of Tulane systems * Customer service experience in higher education

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Why Solar Alternatives? Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy. In this exciting role, you will have the opportunity to earn between $25 to $35+ per hour, with uncapped earning potential based on your performance. Here at Solar Alternatives, we prioritize a flexible schedule that allows for job independence, while also fostering teamwork and innovation. You will easily collaborate with colleagues, team leaders, and managers, and you'll be encouraged to bring fresh ideas and insights to the table. Requirements Exceptional communication skills - Friendly and persuasive (Retail or hospitality experience is a plus) Prior customer service, hospitality, or retail sales experience - Tenacity is key; don't take NO for an answer! A self-motivated, entrepreneurial mindset that is proactive and results-driven Organized and goal-oriented with strong phone call and email etiquette Able to set appointments with potential clients that can lead to sales opportunities Maintain and update lead data in the company CRM tool Initiate and support the sales process for the broader team Consistent work schedule and reliable availability Present yourself professionally and maintain a positive attitude with all prospects Benefits Benefits: Base of $17 per hour plus commission per appointment set Two weeks paid leave, plus 7 bank holidays Health insurance, vision & dental 401K with company match Advanced product and sales training to ensure success Use of professional company tools including customized CRM and VOIP system The peace of mind that comes with offering only best in class products, installation, and services

Elevare Branding is a forward-thinking company dedicated to delivering exceptional client experiences through professionalism, clarity, and human connection. We believe strong communication is the foundation of successful brands, and our teams play a vital role in representing our values with excellence. At Elevare Branding, we invest in people, provide structured growth paths, and foster an environment where performance and development go hand in hand. Job Description We are seeking a motivated and detail-oriented Call Center Representative to join our team in New Orleans. This role is ideal for individuals who excel in communication, enjoy assisting clients, and thrive in a structured, professional environment. As a Call Center Representative, you will be a key point of contact, ensuring every interaction reflects our commitment to quality and reliability. Responsibilities Handle inbound and outbound calls in a professional and courteous manner Provide accurate information and assistance to clients Document call details and maintain organized records Follow established communication guidelines and internal procedures Collaborate with internal teams to ensure smooth client support Maintain a consistent level of professionalism and attention to detail Qualifications Strong verbal communication skills Clear, professional phone presence Ability to manage multiple tasks efficiently Attention to detail and strong listening skills Reliability, punctuality, and a strong work ethic Comfortable working in a structured call center environment Additional Information Competitive salary ($45,000 - $49,000 per year) Growth opportunities within the company Structured training and ongoing support Stable, full-time position Professional and collaborative work environment

Job DescriptionBenefits: Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Benefits/Perks Medical insurance Dental insurance Vision insurance Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Coordinate schedules with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Qualifications High school diploma or GED College degree Minimum of two years of customer service experience required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal Experience with Service Titan software is strongly preferred. About Culligan As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey. The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential.

Full-time Description The Financial Specialist will engage with members in a blended Video/-Call Center environment consisting of telephone, interactive video, web chat, secure email, and online credit union interactions. Member interactions will be handled through interactive video, phone, email, live chat, and other electronic forms of communication. The Financial Specialist will work as part of a team under the direction of the Financial Specialist Manager. This representative will support department objectives through direct member interactions, adhere to quality standards, and perform administrative tasks. Essential Functions/Responsibilities: Provide exceptional member service through quality conversations and timely communications. Conducts work in a Video/Call Center environment and in a variety of computer programs. Ethically conducts operational tasks related to protecting members and credit union assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining, and ensuring the accuracy of all regulatory and procedural documentation. Protects all member information and credit union trade secrets and business records as confidential and follows all credit union policies for communication with members, vendors, and associates. Provide front-line member support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat, or other Digital Channels. Process member support requests and inquiries, including, but not limited to Reg E Inquiries, Stop Payments, ACH inquiries, and Account Information. Close accounts, Password Reset, etc. Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, deliver fulfillment materials, and upload approved accounts. Maintain a personally professional and presentable appearance in all internal and external member interactions. Be fully proficient with the video/phone system and online credit union tasks. Engage with members in a professional and friendly manner while providing a positive brand experience during each member's interaction. Maintains current knowledge and consistent compliance with regulations and credit union policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. Assist with troubleshooting and issue resolution tasks associated with the Video Banking or Telephone System and liaise appropriately with the Financial Specialist Manager, Branch, Operations, and/or IT staff in problem identification and resolution. Work with individuals in other departments (retail branches, deposit operations, online credit union, and member relations) to address Video/Call Center Department issues and escalations. Regular attendance is required, working at the worksite during regular Video/Call Center business hours. Must have the ability to effectively cross-sell credit union products and services. Collaborates with team members during times of excess workload to pick up overflow tasks. Utilizes communication skills to identify and address members' needs while representing the Credit Union in a positive way. Contributes to building profitable, long-term relationships with our members to reach our business objectives. Works harmoniously with others with exemplary interpersonal skills. Works on strict deadlines which require prompt attention to detail and reliable attendance. Work Schedules: Monday - Friday 8:00 AM - 5:00 PM Location: 5500 Veterans Memorial Blvd., Metairie, LA 70003 Required Skills/Abilities: Ability to communicate effectively in person, on-screen, over the phone, and in writing. Ability to solve problems while working directly with external and/or internal members. Familiarity and high comfort level with a variety of electronic forms of communication, phone, video, social media, email, etc. Strong attention to detail and ability to complete work accurately. Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products. Ability to think logically in order to analyze situations, resolve problems, and make sound decisions. Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems. Strong employee coaching skills. Good organization and time management skills. Ability to listen, develop/suggest solutions to problems, and retain confidential information. Our full-time employees enjoy amazing benefits, including: Medical, Dental, Vision, and Basic Life Insurance Employer - Paid Supplemental Health Insurance STD & Employer-Paid LTD PTO & Paid Holidays Requirements Education and Experience: High School Diploma or equivalent. 1-year member service, retail credit union, or equivalent experience. Knowledge of credit union products and services (preferred).

Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of contact for our patients, you will be responsible for handling a large volume of incoming and outgoing calls, assisting with appointment scheduling, insurance verification, and supporting patients throughout their care journey. The ideal candidate thrives in a busy environment, communicates clearly and empathetically, and remains organized under pressure. Strong attention to detail, multitasking ability, and a professional demeanor are essential. Key Responsibilities Patient Communication and Support Handle a high volume of inbound and outbound calls daily in a courteous and professional manner Use approved call scripts to assist patients with scheduling, inquiries, and follow-ups Focus on one-call resolution, directing calls or taking detailed messages when needed Appointment Scheduling and Coordination Schedule, reschedule, and cancel appointments in eClinicalWorks (eCW) Complete necessary scheduling checklists (such as Ortho Spine or Ortho Extremity) Coordinate patient transportation (such as Uber) and confirm logistics Follow up on approvals and referrals with attorneys, clinics, and insurance carriers Patient Records and Insurance Management Accurately collect and verify patient demographics and insurance details Maintain and update patient accounts, including Workers' Compensation cases Administrative Support and Documentation Enter, retrieve, and update patient records in electronic health systems Manage email communications with attorneys, providers, and internal departments Process medical record requests and send necessary documents securely Compliance and Confidentiality Comply with HIPAA, privacy policies, and clinic procedures Stay current with healthcare regulations and insurance policy changes Qualifications High school diploma or equivalent required; some college preferred Experience handling high call volumes in a healthcare or customer service setting is strongly preferred Familiarity with eClinicalWorks and medical terminology is a plus Strong multitasking skills and attention to detail Proficient in using computer systems and electronic health records (EHR) Excellent communication and interpersonal skills Benefits Health, vision, and dental insurance after 60 days Paid time off (PTO) Continued education opportunities Retirement plan options If you are passionate about helping others and thrive in a dynamic call center environment, we encourage you to apply. Monarch Medical Management is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. View all jobs at this company

←Back to all jobs at Metairie Bank Call Center Specialist- Bilingual Metairie Bank is an EEO Employer - M/F/Disability/Protected Veteran Status Responsible for providing service and support for customers via telephone, email, and online chat. Must respond to customer requests that can be routine in nature or require extensive research. Research may include using problem solving skills to identify and resolve issues with payment systems, mobile banking, internet banking, and other transaction or account related situations. Qualifications Spanish/English Speaking (Required) Essential Job Functions Manage and direct incoming calls, emails and online chats from customers, potential customers, vendors, and other general inquiries. Provide excellent customer service and develop customer relationships. Research solutions to customer issues and escalate the call to the appropriate department when the issue exceeds position authority. Assist customers with Electronic Banking platforms following bank policy and procedures (i.e. Online, Mobile and Telephone Banking, Debit Cards, etc). Education and Experience High school diploma or equivalent required. One to two years of banking experience preferred. Metairie Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. Please visit our careers page to see more job opportunities.

About Louisiana Pain Specialists Louisiana Pain Specialists is committed to improving the quality of life for individuals experiencing chronic and acute pain. Everyone deserves to enjoy life and wellness. We believe in a balanced approach of appropriate medications and safe, minimally invasive interventional treatments that are substantiated with results. Our physicians and providers are dedicated to educating our patients and providing compassionate care to bring relief to those who are suffering. Position Summary As a Call Center Representative at Louisiana Pain Specialists, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism. Key Responsibilities Answer inbound calls and respond to patient inquiries in a courteous, compassionate, and professional manner. Schedule, reschedule, and confirm appointments according to provider availability and patient needs. Verify insurance eligibility and coverage and collect or update patient demographic and contact information. Triage calls appropriately, transferring to clinical staff or other departments as needed. Document all patient interactions accurately in the electronic medical record (EMR) system. Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care. Manage high call volume while maintaining quality service standards and productivity metrics. Qualifications High school diploma or equivalent (required). Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting. Familiarity with medical terminology, insurance verification, and EMR systems is a plus. Bilingual in English and Spanish is a strong advantage. Excellent verbal and written communication skills. Ability to handle confidential information with discretion and comply with HIPAA regulations. Strong organizational and multitasking abilities. Compassionate, patient-focused mindset.

Job DescriptionDescription: • The Telephone Operator shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. • The Telephone Operator shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. Progress reports to callers on hold should be given at least every minute. Less than 5% abandonment rate is acceptable. Note the caller's request to eliminate asking the caller to repeat information. • The Telephone Operator shall places toll (long distance) calls using commercial and Government access lines as authorized by SLVHCS policy. • The Telephone Operator shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate SLVHCS personnel and/or telephone technician. • The Telephone Operator shall provide paging services to all SLVHCS staff upon request from outside personnel as well as SLVHCS personnel. • The Telephone Operator shall maintain an operator log on unusual or emergency incidents, such as cardiac arrests, telephone or telephone system failures, fire alarms, bomb threats, etc. Submit a daily summary to Contracting Officer's Representative (COR) on all unusual incidents. • The Telephone Operator shall maintain records on the general operation of the service, such as telephone repairs, pager repairs, Federal Telecommunications Services, and Commercial long-distance calls. • The Telephone Operator shall provide general information and refer information to the appropriate services. • The Telephone Operator shall use telephone system to alert the VA Police and Security Service to report emergency situations such as alarm alerts, urgent safety, etc. • The Telephone Operator shall provide general and patient information to direct person-to-person contacts. • The Telephone Operator shall maintain employee, and organizational files to provide rapid and accurate processing of calls and disbursement of information, updating as information changes. • The Telephone Operator shall receive and log general telephone troubles. Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or telephone switch malfunctions. • The Telephone Operator shall safeguard immediate work area from unauthorized visitors. • The Telephone Operator shall accept collect calls as authorized by SLVHCS policy. • The Telephone Operator shall conduct personal business through the use of public telephones. • The Telephone Operator shall demonstrate professionalism in all contacts via telephone or in person. All calls should be responded to in a courteous and tactful manner with a pleasant-sounding voice. Requirements: EDUCATION AND QUALIFICATIONS: • Associate Degree or equivalent. MINIMUM REQUIRED SKILLS/EXPERIENCE: • The Telephone Operator should have two years of previous switchboard experience. • The Telephone Operator shall be able to assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. • The Telephone Operator shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions. • The Telephone Operator shall perform various communications and/or emergency activities.

Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. #TAYNP Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Summary/Objective The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer's service expectations. Competencies Customer/Client Focus. Problem Solving/Analysis. Time Management. Communication Proficiency. Teamwork Orientation. Technical Capacity. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Travel No travel is expected for this position. Required Education and Experience Customer service experience. Computer experience. Preferred Education and Experience Customer service experience with independent sales force. Additional Eligibility Qualifications None Work Authorization/Security Clearance Must pass a background check AAP/EEO Statement Watch Systems LLC provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Are you friendly? Do you enjoy helping a guest get the best experience possible? Can you multitask? Do you like to learn new things everyday? Are you adaptable and open-minded? Are you a self-starter? Do you thrive in a performance-based environment? Then we want you to come work with us! We will train you! Responsibilities include: Answering customer questions and inquiries by phone, email, and live chat on our website Taking and processing orders for our customers who purchase tickets Use Sales skills to obtain a high call to sale ratio Data entry, helping to keep track of our customers' data Assisting with other projects around the office If you're someone who enjoys always having something to do, is responsible, and friendly, you may be a good applicant for this position. You MUST: Be available to work weekends and rotating holidays Be dependable Have a desire to help our customers Have a great 'phone' personality - Having a great in person one helps too Understand that our guests are our #1 priority Be a quick learner - You'll need to learn all of our tours, in all of our cities, and details about those cities which would help a tourist - "Where can I find parking". We look forward to hearing from you!

Job Description Business Development Center (BDC) Representative The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers. Responsibilities Receiving inbound sales phone calls and leads Identifying the client's needs and scheduling appointments Placing outbound phone calls to potential leads Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc Contacting clients prior to appointment date to confirm appointment Mailing marketing letters to provided leads Following up post visit to ensure customer satisfaction Requirements High school diploma or equivalent Excellent oral, written and interpersonal communication skills Extensive customer service, sales, or telemarketing background Computer literacy, strong organizational and follow-up skills Ability to read and comprehend instructions and information Excellent problem solving skills Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits Medical Health Savings Account Dental Vision Basic Life Insurance Supplemental Life Insurance Short Term Disability Long Term Disability Accident Critical Illness Cancer Insurance About Us Welcome to our Employment Opportunities page! Northshore Toyota is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence. Apply today!

• The Telephone Operator shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. • The Telephone Operator shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. Progress reports to callers on hold should be given at least every minute. Less than 5% abandonment rate is acceptable. Note the caller's request to eliminate asking the caller to repeat information. • The Telephone Operator shall places toll (long distance) calls using commercial and Government access lines as authorized by SLVHCS policy. • The Telephone Operator shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate SLVHCS personnel and/or telephone technician. • The Telephone Operator shall provide paging services to all SLVHCS staff upon request from outside personnel as well as SLVHCS personnel. • The Telephone Operator shall maintain an operator log on unusual or emergency incidents, such as cardiac arrests, telephone or telephone system failures, fire alarms, bomb threats, etc. Submit a daily summary to Contracting Officer's Representative (COR) on all unusual incidents. • The Telephone Operator shall maintain records on the general operation of the service, such as telephone repairs, pager repairs, Federal Telecommunications Services, and Commercial long-distance calls. • The Telephone Operator shall provide general information and refer information to the appropriate services. • The Telephone Operator shall use telephone system to alert the VA Police and Security Service to report emergency situations such as alarm alerts, urgent safety, etc. • The Telephone Operator shall provide general and patient information to direct person-to-person contacts. • The Telephone Operator shall maintain employee, and organizational files to provide rapid and accurate processing of calls and disbursement of information, updating as information changes. • The Telephone Operator shall receive and log general telephone troubles. Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or telephone switch malfunctions. • The Telephone Operator shall safeguard immediate work area from unauthorized visitors. • The Telephone Operator shall accept collect calls as authorized by SLVHCS policy. • The Telephone Operator shall conduct personal business through the use of public telephones. • The Telephone Operator shall demonstrate professionalism in all contacts via telephone or in person. All calls should be responded to in a courteous and tactful manner with a pleasant-sounding voice. Requirements EDUCATION AND QUALIFICATIONS: • Associate Degree or equivalent. MINIMUM REQUIRED SKILLS/EXPERIENCE: • The Telephone Operator should have two years of previous switchboard experience. • The Telephone Operator shall be able to assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. • The Telephone Operator shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions. • The Telephone Operator shall perform various communications and/or emergency activities.

Business Development Center (BDC) Representative The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers. Responsibilities Receiving inbound sales phone calls and leads Identifying the client's needs and scheduling appointments Placing outbound phone calls to potential leads Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc Contacting clients prior to appointment date to confirm appointment Mailing marketing letters to provided leads Following up post visit to ensure customer satisfaction Requirements High school diploma or equivalent Excellent oral, written and interpersonal communication skills Extensive customer service, sales, or telemarketing background Computer literacy, strong organizational and follow-up skills Ability to read and comprehend instructions and information Excellent problem solving skills Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits Medical Health Savings Account Dental Vision Basic Life Insurance Supplemental Life Insurance Short Term Disability Long Term Disability Accident Critical Illness Cancer Insurance About Us Welcome to our Employment Opportunities page! Northshore Toyota is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence. Apply today!