Customer care representative jobs in Milwaukee, WI - 919 jobs
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Customs Specialist
ABB Group 4.6
Customer care representative job in New Berlin, WI
Classify products using HTS codes, ECCN, and ECN with precision for motors, drives, generators, and related Motion products. Develop and implement classification processes within global product groups. Prepare and submit import/export documentation i Customs, Specialist, Mechanical, Motors, Behavioral Health, Manufacturing, Healthcare
$60k-77k yearly est. 5d ago
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Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer care representative job in Milwaukee, WI
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Representative, Service, Manufacturing, Retail
$33k-38k yearly est. 5d ago
Customer Service Specialist
4Front Engineered Solutions 4.0
Customer care representative job in Muskego, WI
Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement.
What can you expect to do?
Customer Sales Processing
Enter and process orders with product, pricing, scheduling, shipping dates within ERP.
Partner with manufacturing and shipping departments with any changes.
Maintain all open and closed sales files.
Distributor Sales Processing
Review incoming orders and problem solve any issues with each order.
Maintain entry and invoicing for all sales orders.
Be the contact for distributor inquiries that correspond with order entries.
Sales Support
Assist managers and coordinating departments with customer facing issues.
Work with Sales, Operations, Engineering about date management, special requests, freight, etc.
Assist with continuous improvement projects including lean and kaizen events.
What's needed for success?
Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in
Business Administration is desirable.
2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
Experience using iPhone and iPad is a plus.
Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases,
and automated systems to accomplish work.
Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
Experience using manufacturing ERP software, JD Edwards, preferred.
Why 4Front?
Generous PTO program
11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days)
Company sponsored benefits include:
Employer contribution to Health Savings Account, up to $1000
Life insurance
STD/LTD/AD&D
Reimbursement for PPE, including safety shoes and prescription safety glasses
UHC Employee Assistance Program
All coverage begins on Day 1 of employment!
$27k-34k yearly est. 5d ago
Customer Service Representative
Airgas 4.1
Customer care representative job in Germantown, WI
Airgas is Hiring for a Customer Service Representative in Germantown, WI!
Who are we looking for?
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.
What's in it for me?
Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!
As a Strategic Accounts Central Service Coordinator your responsibilities will include:
Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders.
Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
Validating cylinder balances and initiating cylinder audits or account closures.
Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
A high level of initiative, curiosity and potential to go beyond the described role as the team
responsibilities evolve.
Special duties as assigned.
Preferred Education and Experience:
High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years of customer service/sales experience
Or Minimum 2 years of relevant work experience
$30k-37k yearly est. 1d ago
Customer Service Specialist [Manufacturing]
PPC Flex
Customer care representative job in Pewaukee, WI
The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering
In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team.
Essential Accountabilities:
Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach
Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment
Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently
Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests
Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands
Escalate internal systematic/process concerns until final solution/resolution is provided to customer
Identify and upsell opportunities by recommending new or complementary products to meet customer needs
Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction
KEY CHARACTERISTICS & ABILITIES:
Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills
Passionate about exceeding customer expectations
Values teamwork and supports a team environment
Desire to continually learn and improve skill set
Skilled in deescalating situations both over the phone and in writing (email)
Ability to maintain professional and helpful attitude in high-tension or stressful situations
Assertiveness in pursuing resolution to issues
Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas
Must have high attention to detail and accurate data entry
Must be able to manage multiple work items at one time with a high sense of urgency
Must have strong problem solving and organization skills
Shares learning with peers
Minimum Qualifications:
5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred.
Required Skills:
Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools
Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships
Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy
Bilingual in Spanish is a plus but not required
Ability to think critically, adapt to changing priorities, and resolve issues effectively
$28k-36k yearly est. 1d ago
Customer Service Representative
Connect Search, LLC 4.1
Customer care representative job in Waukesha, WI
Customer Service Representative (Temp-to-Hire)
Work Type: Onsite
Employment Type: Full-Time, Temp-to-Hire
Work Hours: 8:00am-4:30pm, Monday-Friday
Benefits: For eligible employees, Medical, Dental, Vision, and 401(k) are available.
Position Overview
The Customer Service Representative processes customer requests for quotations, orders, and lead times, coordinates with internal departments, and ensures timely and accurate service and support to customers.
Key Responsibilities
Receive and respond to customer requests for quotations, orders, order changes, adjustments, and cancellations via phone and email
Prepare quotations for standard items and write orders
Relay pertinent quote and order information to customers
Coordinate with internal departments to process purchase orders and ensure customer satisfaction
Provide support to sales teams and assist accounts receivable with payment or credit hold issues
Maintain accurate records using ERP and office systems
Address and resolve customer inquiries and complaints promptly
Qualifications
3+ years of customer service experience in a manufacturing or production environment
Proficiency with MS Office and ERP systems
Experience managing high volumes of orders, data entry, and customer calls
$30k-36k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Alejandro Pizarro-State Farm Agent
Customer care representative job in Gurnee, IL
Benefits:
Competitive salary
Opportunity for advancement
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Bilingual - Spanish required
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
$29k-38k yearly est. 6d ago
Customer Service Representative
Spectrum Staffing Services/Hrstaffers Inc.
Customer care representative job in Elm Grove, WI
This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration.
RESPONSIBILITIES
Serve as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions.
Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems.
Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups.
Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions.
Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations.
Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records.
Receive, unpack, sort, and identify incoming customer tools and materials for processing.
Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed.
Provide administrative and operational support to leadership to ensure daily production and customer service goals are met.
Develop and maintain working knowledge of products, services, and reconditioning capabilities.
QUALIFICATIONS
Previous experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred.
Strong communication skills with the ability to professionally interact with customers and internal teams.
High attention to detail and accuracy when managing orders, documentation, and system data.
Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.
Proficiency with basic computer systems and order management or ERP platforms is a plus.
BENEFITS
Full-time, day-shift schedule providing work-life balance.
Opportunity to gain experience in manufacturing operations and production coordination.
Collaborative team environment with exposure to multiple departments.
Stable role within an established organization offering long-term growth potential.
Hands-on involvement in processes that directly impact customer satisfaction and operational success.
$29k-38k yearly est. 4d ago
Customer Service Representative
Graff 3.6
Customer care representative job in Oak Creek, WI
GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.
We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service.
The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position.
Key Duties and Job Responsibilities:
Provide superior customer service to both internal and external customers via phone and email.
Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.
Prepare, review, process and accurately enter a high volume of sales orders.
Support field sales staff including Regional Managers and Manufacturer's Sales Reps.
Administrative support activities, as needed, including issuing product returns and credits and special projects.
Provide applicable basic technical support regarding product and application questions.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
A strong customer focus and approach with outstanding customer service skills.
The ability to multi-task and time management skills in a fast-paced environment.
Detail orientation and accuracy in the administration of customer accounts and data.
Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry.
Interpersonal skills to relate to customers and address their concerns diplomatically.
Exceptional follow-up and organizational practices to best serve customers' needs.
Education and Work Experienced Desired:
Bachelor's degree or equivalent related combination of professional experience and education/training desired.
Three years of professional customer service experience in a manufacturing or distribution setting is required
GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.
If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role.
Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************
$29k-37k yearly est. 1d ago
Technical Service Representative
Condair USA/Ca
Customer care representative job in Racine, WI
Purpose of Role
Under the direction of the Manager, the Technical Support position responds to agent's inquiries and performs a variety of technical duties relating to the Technical Services Department.
Key Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Provide technical support for Condair products and services ensuring that all Condair equipment functions correctly and to the satisfaction of the customer. Service support/troubleshooting is provided over the phone, via e-mail, and Video conferencing.
Identify and resolve technical issues related to BMS and Controls offered by Condair.
Occasional travel to sites for installation and providing service for Condair products.
Look at all aspects of any situation, be it from the customers' point of view or the agents' while, at the same time, representing the Company and its best interests.
Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff.
Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders.
Travel approximately 20% of the time. A valid driver's license and passport is required. Must be able to travel within Canada and the US unrestricted.
Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset.
Adhere to Condair's Quality Assurance and Health and Safety systems.
Prepare and deliver technical training plans and materials for agents.
Conduct technical training sessions.
Submit all necessary reports and documentation, including but not limited to service reports and reports communicating end users' concerns.
Other duties as assigned by Management.
Professional Skills, Qualifications, and Competencies
Education and Experience: Minimum of 3 years' experience within the mechanical industry. Experience with humidifiers, dehumidifiers, etc. Technician's diploma or study in Building Automation System Operation or Electrical Engineering Technologist.
Language Skills: Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
Ability to Reason: The ability to remain calm and focused under stress, providing technical support over the phone. Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions.
Computer Skills: Intermediate working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint. SAP experience an asset.
Certificates/Licenses: Valid and up to date passport, and ability to travel within North America and internationally is required.
Personal Characteristics
Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Offers to help others to achieve common goals.
Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.
Ethics: Works with integrity and strong morals/ethics.
Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of the job, the employee is required to:
Primary:
Sitting/Standing at a workstation.
Computer work, data entry.
Listening - use of ear/head mounted phone receiver.
Talking in person and over the phone.
Utilizing production floor for training or research.
Occasional:
Kneeling, reaching, lifting up to 40lbs, stooping, and climbing ladders when working on units for the purpose of troubleshooting, testing, training, and learning.
Exposure to weather, heat/cold, wet/humid.
Heights, small spaces.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the job duties, the employee is regularly exposed to:
A regulated indoor climate.
Benefits/Perks
Condair is pleased to provide the following benefits to all full-time employees (subject to change):
Medical benefits
Dental benefits
Vision benefits
Short-term disability insurance
Long-term disability insurance
Life insurance/AD&D
Flexible healthcare spending account
401K
Free snacks and beverages
Paid vacation
Paid sick leave
Accommodation
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at ***************** or call ************ and ask to speak with Human Resources.
Acknowledgement
This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.
About the Company
Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments.
Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over
50 locatio
ns worldwide.
Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life.
Our Mission: Driven by our customers' needs and supported by science, we engineer reliable, sustainable solutions.
Slogan:
Humidity for a better life.
Our Values:
We act on our vision
We are reliable
We are result-oriented
We empower our people
We improve human life
$35k-62k yearly est. 4d ago
S&T Customer Support Chemist, Expert
PPG 4.4
Customer care representative job in Oak Creek, WI
PPG Industries, Inc. seeks an S&T Customer Support Chemist, Expert in our Oak Creek, WI coatings plant, responsible for supporting the research and development of proprietary paint coating products for PPG's Automotive Coatings business. Specific duties include: (i) providing technical/chemical expertise with respect to plant batch manufacturing, including with respect to quality control, and advising as to when chemical coatings batches require further technical consult; (ii) conducting paint property and raw material testing, including in response to force majeures or cost pressures, and reformulating existing paint coatings products with alternate raw materials (as required); (iii) directing technical activities to support the recovery of distressed assets (i.e., paint coatings products and raw materials) that would otherwise be disposed at a loss to PPG; (iv) executing technical support projects by conducting root cause investigations, trouble-shooting, and performance testing on new coatings products; (v) supporting customers and field representatives with solutions for color, application, and other properties adjustments, including reformulation of existing products to provide solutions for the customers; (vi) performing chemical research experiments to troubleshoot/answer specific production problems related to PPG's Automotive Coatings products, including with respect to color matching and coating development, coating formulations, and sample analyses; and (vii) leading multiple projects/teams.
Must have a bachelor's degree (or foreign equivalent) in Chemistry, Chemical Engineering, or a related field plus five (5) years of post-baccalaureate and progressively responsible experience in a related Chemist position.
Experience must include five (5) years with each of the following: (i) solvent and water-based coatings formulations; (ii) polymer coatings chemistries; (iii) automated spray applications of coatings; (iv) root cause analysis; and (v) process improvement/cycle time reduction.
Must also have knowledge of coatings and raw materials and their performance attributes including each of the following: (i) primers for substrate protection and performance; (ii) topcoats/monocoats chemistries including polyurethane and acrylic/polyester melamine coatings; (iii) preparing panel test series and conducting specification testing for customers and results analysis; and (iv) pigment and/or raw material replacement qualifications.
Experience can be concurrent.
Apply online at careers.ppg.com.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$38k-57k yearly est. Auto-Apply 60d+ ago
Temp-To-Hire Call Center Representative II
The Mailroom Associate Role
Customer care representative job in Milwaukee, WI
ONSITE ONLY: Temp-To-Hire Call Center Representative Location: ONSITE ONLY Milwaukee, WI Mandatory Paid Training | 3 weeks $17.00 per hour in training and production Hours: Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends. What you get:
Paid Training
Great Work Environment
Perkspot
NO WEEKENDS
Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status.
About The Role
As a Temp-to Hire Call Center Representative you will be responsible for:
Answer inbound calls regarding child support receipts and disbursements
Handle standards in a fast-paced, large call volume environment.
Utilize multiple computerized systems, multi-tasking, and document each call.
Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
Gather information and research/resolve inquiries.
Inform callers about the services available and assess caller's needs.
Requirements to be successful in this role you will:
Have a High School Diploma or an equivalent level of education.
Be able to successfully pass a background check and fingerprinting.
6 months' customer service experience or equivalent in a high-volume call center environment preferred.
Eligible to work in the US.
candidates will have:
Excitement for innovative technology.
Calm conflict resolution and problem-solving skills.
100% attendance and punctuality commitment.
The ability to convey complex information clearly and concisely.
A strong work ethic.
Effective and accurate written and verbal communication skills.
Detail-oriented.
Effective problem-solving skills.
Well organized.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00
$17 hourly Auto-Apply 10d ago
Call Center Representative (Waukegan, IL- USABLUEBOOK)
HD Supply 4.6
Customer care representative job in Waukegan, IL
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader.
* Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation:
* Schedule: 10:30am-7:00pm MON-FRI (WEEKENDS OFF)
* Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
* Proficiency with Microsoft Outlook/Word/Excel
* Must be able to pass a background/drug test
* High-Volume Call-Center Experience preferred
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
* Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
* Performs necessary follow-up to ensure customer service expectations are met.
* Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
* Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
* Uses computerized system for tracking, information gathering, and/or troubleshooting.
* Resolves customer issues including issuance of credit concessions.
* Refers complex, non-standard problems to supervisor.
*
Nature and Scope
* Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
* None.
*
Work Environment
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
* No travel required.
*
Education and Experience
* HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:
Pay Range
$17.93-$21.49 Hourly
HDS provides the following benefits to all permanent full-time associates:
* Medical (with Prescription drug coverage), dental, and vision plans
* Health care and Dependent Care FSA (as applicable)
* 401(K) with company match
* Paid Holiday, Vacation, Personal Time, and Wellness Day
* Paid Sick Time
* Life and Accidental Death & Dismemberment Insurance
* Short and Long-term Disability Insurance
* Critical Illness Insurance
* Accident Insurance
* Whole Life insurance
* Commuter Benefits
* Tuition Reimbursement
* Employee Assistance Program
* Adoption and Surrogacy Assistance
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$17.9-21.5 hourly 5d ago
Automotive Call Center Representative
Russ Darrow Group 4.3
Customer care representative job in Greenfield, WI
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations. In this role, you will be the crucial link between customers and the service department. You'll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role. We are looking to fill 1 full-time position and 1 part-time position. Location: 9201 W Brown Deer Rd, Milwaukee, WI 53224 Responsibilities Assist customers online and over the phone with service inquiries and scheduling appointments. Answer incoming service calls, build customer relationships, and deliver exceptional customer service. Respond to customer inquiries via email, phone, text, and live chat. Schedule service appointments and coordinate with service advisors to ensure smooth operations. Use dealership software to provide customers with accurate information regarding services, pricing, and promotions. Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction. Attend department training sessions to stay updated on dealership processes and technologies. Perform other duties as assigned.
Requirements
* Strong work ethic
* Strong internet and computer skills
* Strong and professional communication skills
* Attention to detail
* Enthusiastic to learn and desire for ongoing training
* Maintain a clean and professional appearance
* Self-motivated and goal oriented
* Desire for a long-term position
* Must be able to work flexible hours, including some evenings and Saturdays
* Prior customer service, call center or telecommunications experience is required
* Prior automotive experience is preferred, but not required
* Ability to pass a background check and drug screening
Benefits
* Competitive Compensation Plans
* Full Benefits Package
* Medical, Dental & Vision
* 401k with Company Match
* HSA with Company Contribution
* PTO from day one!!!
* Growth and Advancement Opportunities
* Continuous Training and Development
$30k-36k yearly est. 47d ago
Call Center Operator - Third shift, 20 hours a week
CWI Landholdings 3.0
Customer care representative job in Milwaukee, WI
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Job Summary
Call Center Operator (CCO) is responsible for operating a variety of systems to support and coordinate incoming and outgoing calls, paging, alarms, and emergency response. CCO is the essential link between callers and critical care, ensuring seamless, efficient, and caring communication 24/7.
Essential Functions
- Responds to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines, and alarm devices to answer, connect and direct calls, overhead announcements, and to coordinate response to emergency situations.
- Maintains current knowledge of Children's Wisconsin policies and procedures and department Standards of Work (SOW) through regular, timely independent review of internal communication including emails, Newsbreak, and attendance at relevant meetings.
- Facilitates timely communication among in-house and on-call personnel, patients and caregivers during all types of situations using established schedules, contact lists, and safety protocols.
- Communicates department policies and procedures to callers, including patient families, management, and co-workers.
- Maintains and updates a variety of records, including but not limited to on-call schedules, directories, pager and PAS logs, repair reports and incident documentation.
- Notifies incoming shift personnel of any pending issues at shift change. Maintains a clean, organized and functional workspace.
Education:
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
Experience:
- 1+ years Customer service experience in a high intensity/fast paced environment required
Knowledge, Skills and Abilities
- Strong communication skills with a clear, professional phone presence. Strong interpersonal abilities, with the capacity to interact effectively across all levels of the public, manage challenging interactions, and represent the organization in a professional manner.
- Communication and interpersonal skills necessary to communicate with all levels of public to convey information, manage difficult callers and represent the institution favorably.
- Detail oriented and able to focus during high-pressure scenarios.
Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
$30k-37k yearly est. Auto-Apply 4d ago
Call Center Representative
Serigraph 4.2
Customer care representative job in West Bend, WI
Job DescriptionJoin Serigraph as a Call Center Representative and play a vital role in delivering fast, accurate, and friendly support to our eCommerce and call center customers. You'll be part of a team that values precision, professionalism, and exceptional service; making a direct impact on our customers' experience and our company's success.Call Center Representative Responsibilities -
Set up new eCommerce customers and manage new customer location openings.
Process eCommerce order entry using the ez POP framework for call center customers.
Prepare and review production paperwork, rerun requests, and customer account documentation.
Expedite products and coordinate shipments to meet customer requirements.
Communicate clearly and professionally with internal and external customers, sales representatives, and operations regarding orders and issues.
Ensure accurate reporting and review of production reports related to customer accounts.
Support environmental practices by handling and disposing of materials per procedures.
Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual.
What we are looking for in a Call Center Representative -
High school diploma or equivalent.
Two or more years of call center or customer service experience.
Strong communication skills for professional interaction with customers, sales, and operations.
Experience with eCommerce platforms and Microsoft Excel (formulas, formatting, analysis).
Excellent attention to detail, problem-solving, and critical thinking skills.
Knowledge of good departmental and company safety/housekeeping/PPE practices.
Understand departmental procedures and policies.
Preferred Qualifications of a Call Center Representative -
Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions, or equivalent experience and education.
Understanding of commercial challenges and PCI (Payment Card Industry) compliance.
Strong continuous improvement mindset.
Ability to thrive in high-pressure environments with multitasking and prioritization.
Energetic, self-motivated, and adaptable in ambiguous situations.
Ready to Make an Impact?At Serigraph, your work matters. If you're passionate about customer service, thrive in a fast-paced environment, and want to grow with a company that values continuous improvement and accountability, we want to hear from you. Apply today and help us deliver service that stands out.
Who is Serigraph?
Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:
Competitive wages Access to earned wages before the scheduled payday Paid time off, 10 paid holidays, and a vacation buy/sell program Free onsite healthcare and telemedicine including COVID testing Full benefits package including health, dental, vision, disability, and life insurance 401(k) eligibility on day one Free onsite fitness facility and walking trails Cross training, growth, and promotion from within
What are you waiting for? Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
$32k-39k yearly est. 15d ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer care representative job in Franklin, WI
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$33k-38k yearly est. 6d ago
Call Center Representative (Waukegan, IL- USABLUEBOOK)
HD Supply 4.6
Customer care representative job in Kenosha, WI
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader.
* Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation:
* Schedule: 10:30am-7:00pm MON-FRI (WEEKENDS OFF)
* Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
* Proficiency with Microsoft Outlook/Word/Excel
* Must be able to pass a background/drug test
* High-Volume Call-Center Experience preferred
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
* Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
* Performs necessary follow-up to ensure customer service expectations are met.
* Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
* Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
* Uses computerized system for tracking, information gathering, and/or troubleshooting.
* Resolves customer issues including issuance of credit concessions.
* Refers complex, non-standard problems to supervisor.
*
Nature and Scope
* Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
* None.
*
Work Environment
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
* No travel required.
*
Education and Experience
* HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:
Pay Range
$17.93-$21.49 Hourly
HDS provides the following benefits to all permanent full-time associates:
* Medical (with Prescription drug coverage), dental, and vision plans
* Health care and Dependent Care FSA (as applicable)
* 401(K) with company match
* Paid Holiday, Vacation, Personal Time, and Wellness Day
* Paid Sick Time
* Life and Accidental Death & Dismemberment Insurance
* Short and Long-term Disability Insurance
* Critical Illness Insurance
* Accident Insurance
* Whole Life insurance
* Commuter Benefits
* Tuition Reimbursement
* Employee Assistance Program
* Adoption and Surrogacy Assistance
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$17.9-21.5 hourly 5d ago
Automotive Call Center Representative
Russ Darrow Group 4.3
Customer care representative job in Greenfield, WI
The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you!
Summary
Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations.
In this role, you will be the crucial link between customers and the service department. You'll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role.
We are looking to fill 1 full-time position and 1 part-time position.
Location: 9201 W Brown Deer Rd, Milwaukee, WI 53224
Responsibilities
Assist customers online and over the phone with service inquiries and scheduling appointments.
Answer incoming service calls, build customer relationships, and deliver exceptional customer service.
Respond to customer inquiries via email, phone, text, and live chat.
Schedule service appointments and coordinate with service advisors to ensure smooth operations.
Use dealership software to provide customers with accurate information regarding services, pricing, and promotions.
Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction.
Attend department training sessions to stay updated on dealership processes and technologies.
Perform other duties as assigned.
Qualifications
Requirements
Strong work ethic
Strong internet and computer skills
Strong and professional communication skills
Attention to detail
Enthusiastic to learn and desire for ongoing training
Maintain a clean and professional appearance
Self-motivated and goal oriented
Desire for a long-term position
Must be able to work flexible hours, including some evenings and Saturdays
Prior customer service, call center or telecommunications experience is required
Prior automotive experience is preferred, but not required
Ability to pass a background check and drug screening
Benefits
Competitive Compensation Plans
Full Benefits Package
Medical, Dental & Vision
401k with Company Match
HSA with Company Contribution
PTO from day one!!!
Growth and Advancement Opportunities
Continuous Training and Development
$30k-36k yearly est. 15d ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer care representative job in Franklin, WI
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Representative, Service, Manufacturing, Retail
$33k-38k yearly est. 7d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Milwaukee, WI?
The average customer care representative in Milwaukee, WI earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Milwaukee, WI