Customer care representative jobs in Naperville, IL

Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.

We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer service function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT. Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview. Skills Needed: Proficient in MS Office Basic Computer Knowledge and Skills Think Outside The Box Excellent Written and Verbal Communication Skills People Person Coachable Accountable Self-Starter Strong Drive For Success Required Up to Date Computer with High Speed Internet Phone Access

Job DescriptionDescription: · Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes. · Responds to customer needs, concerns, and complaints · Consults with clients on products and necessary equipment · Obtains all documentation to be scanned and batched at the Branch · Manages all follow-up functions with the account, post set-up · Oversees all transactions coming from a specific account(s), including all referral sources · Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment · Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s) · Troubleshoots any issues that may arise with the accounts and any relevant on-site departments · Assists in the utilization process, as well as, transitioning patients to capitation switch-outs · Coordinates patient services and scheduling set-up · Identifies and develops strategic relationships within the institution that will enhance patient care · Performs timely follow-up on all delivered products/services · Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis · Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team Requirements: High School diploma required At least 2 years of related customer relationship experience, preferably in DME, or medical-related services Demonstrated ability to build and maintain solid working relationships with internal and external customers Participate in training and development to become qualified to perform the essential job functions Geographically located within the assigned territory Must possess a Valid Driver's License Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid drivers license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.

***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP*** Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Essential Duties and Responsibilities: Initiate outbound calls to potential customer leads for sales consultations and quotes Serve as initial point of contact for potential customer via phone Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation Document and update customer interaction within customer relationship management (CRM) system Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution Exceed customer service expectations by providing an outstanding experience to every potential customer Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality Promote teamwork through consistency, reliability, and group cohesiveness Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: High School Diploma or equivalent. Previous experience in a dynamic call center or customer service role Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'. Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a •roll up your sleeves• and "today not tomorrow" mentality. Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction. Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization. Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions. Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities or Certifications: Understand and broad knowledge of financial software Strong mathematical skills Travel Requirements: No travel required. Overtime/Additional Hours Requirements: May be requested to work overtime on evenings and weekends dependent on business need. Physical Requirements Normal Office Environment Indoor work in a climate-controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Diversity and Inclusion Statement Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.

Job Description Provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member's accounts, resolve member issues, evaluate and identify the member's financial needs with compassion and care. Build relationships with members in order to provide assigned levels of member service and satisfaction, and targeted referrals to internal business partners that result in deeper relationships. Use de-escalation skills and reliance on technical knowledge of credit union products, policies and regulatory compliance to handle call types that include but not limited to account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers. Essential Responsibilities Handle routine to moderately complex member inquiries with a goal of first call resolution and limited escalation by leveraging departmental tools by handling call types such as account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers Process financial transactions on member's accounts in an efficient and effective manner Review, qualify, open and close deposit accounts and ATM/debit cards Complete money transfers and assist with check withdrawals Decision fee-refunds within defined relationship parameters Act as a member advocate and handle difficult conversations with professionalism and courtesy Resolve member's concerns while ensuring regulatory compliance Build partnerships with management and peers in contributing to a productive team environment Education & Years of Experience Minimum - High School or Equivalent Minimum - 1 Year Banking, Retail, Customer Service or Related Preferred - 1 Year Call Center within a Financial Services Environment Compensation & Benefits: Salary range: $22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Additional Benefits: Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Replies within 24 hours Benefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid driver's license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. Compensation: $15.00 - $17.00 per hour At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you! Pay & Benefits: $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience. Health insurance - Blue Cross, Blue Shield 401K with minimum 3% match Free life insurance - 25K Free vision insurance Free dental insurance Paid vacation and holidays Opportunity for advancement! Requirements: Ability and willingness to learn and multi-task Experience and knowledge in Microsoft Excel, Access, and Word Excellent organizational and documentation skills Excellent communication skills both verbal and written Excellent and confident customer support skills and positive disposition Flexibility for On-Call responsibilities Ability to handle high call volume Tasks Include, But Not Limited To : Identify, research, and resolve customer questions Complete call logs and reports Recognize, document, and alert supervisor of trends in customer calls Recommend process improvements Transfer calls correctly to the appropriate staff when necessary Provide customers with basic information regarding the nature of our business "Other duties as required." Reasonable Accommodation: Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ************ Ext 5010. Covid-19/Coronavirus update: Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance . Hours: Part time hours Monday and Wednesday 10 am - 6 pm Friday 8 am to 6 pm Saturday 8 am to 4 pm Pay $ 20.00-25.00 Experience: 1 year of medical or hospital call center. 6 months of experience in a call center or customer service role Must be bilingual of Spanish and English Speaking Handling inbound and outbound calls Providing information to patients Assistance with appointment scheduling Strong verbal communication skills. Familiarity with call center systems and healthcare software is beneficial. Must be able to understand medical terminology and healthcare processes Benefits: Medical, Dental, Vision after 90 days 401K after 1 year of employment 2 weeks paid vacation after 1 year of employment 1 week of sick time after 90 days

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This is a full-time, non-exempt position reporting to our Director of Call Center. What you will do Greet our patients in a friendly and positive manner. Discuss and answer customer questions with a goal of one call resolution. Updating confidential information and insurance billing Process credit card payments. Manage tasks within our internal work queues updating information as necessary. Respond to website patient inquires via phone call to discuss concerns and provide resolution. Work with collection agencies to update and provide accurate information. Respond to Attorney requests for balances and correspondence as well as update and bill insurance. Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns. What it takes to join the family Proven experience answer high volume calls in a call center or other customer support role is preferred-previous healthcare experience is a big plus Excellent communication skills and professional demeanor The ability to work under tight deadlines Strong written and verbal communication skills with customer service focused aptitude Detail-oriented individuals who are team players highly self-motivated Ability to function well in a fast-paced and at times stressful environment. Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. Why Assembly? Be part of something special! We are growing both organically and through acquisitions. Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! Ongoing training and development programs An environment that values transparency Virtual and in-person events to connect with your team. Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office. Salary Range$17-$20 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

Job DescriptionDescription: Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Temp to Perm Role: Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months. Schedule: Full-Time, Monday-Friday regular business hours Paid Training Schedule: Monday-Friday on site 1st week only, rest remote. Pay: $18.20/hour if bi-lingual in English and Spanish Benefits: Paid Leave Paid Sick Leave Promotional possibilities Good hours of operation - no late nights or overnight Weekends and holidays off Additional benefits available if an employee transfers to a permanent position. What you will do: Answer incoming calls from customers, general public, and providers Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans. Facilitate the fulfillment of caller requests for materials via mail, email, or download Track and document all inquiries using the applicable systems Transfer/refer consumers to appropriate entities according to the established guidelines Escalate calls or issues to the appropriate designated staff for resolution as needed Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Follow all policies, procedures, and protocol when engaging with caller Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems. Additional Information: Equipment (computer, headset) provided by the company Must have own internet access RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements: What You Need: Be fluent in English and Spanish Can read English and Spanish High School diploma or equivalent 1 year of experience in call center environment or 1 year of experience in customer service Highly proficient in the latest version of Microsoft Office 365 Ability to work with multiple screens Typing requirement of a minimum of 25 wpm Comfortable being on camera during work shift Internet speed of at least 20MBPS for remote work Must be able to commute to the South Loop of Chicago when needed Excellent verbal and written communication skills A genuine desire to help others

Job Title: Call Center Representative Department: Customer Service Reports To: Call Center Supervisor As a Call Center Representative, you will be the primary point of contact for customers, providing support, answering questions, resolving issues, and ensuring an excellent customer experience. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment while handling multiple tasks. Key Responsibilities Handle Inbound and Outbound Calls: Respond to customer inquiries promptly, addressing their concerns, and providing accurate information. Resolve Customer Issues: Troubleshoot and resolve product or service-related issues to ensure customer satisfaction. Escalate Complex Issues: Identify and escalate unresolved issues to relevant departments or supervisors. Meet Performance Metrics: Achieve targets related to customer satisfaction, call resolution, call handling time, and other KPIs. Maintain Product Knowledge: Stay up-to-date on products, services, policies, and procedures to provide accurate information. Adhere to Protocols: Follow all company and legal protocols, including data privacy and quality standards. Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent verbal and written communication skills Strong active listening and problem-solving abilities Proficiency with CRM software and Microsoft Office Suite Ability to multitask and manage time effectively

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a Supervisor; the Customer Service Representative exercises no supervision over other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. • Receive and respond accurately and professionally, to customer inquiries/concerns received via telephone, email or office visit. • Respond to all of the customer's inquiries utilizing all available resources and program knowledge; researching and exploring answers • Identify and escalate unresolved inquiries to management • Accurately and thoroughly record all interactions in the PHA system of record • Defuse and deescalate irate customers as to ensure great customer experience • Verify and update customer information • Identify and escalate priority issues • Perform data entry into SharePoint, and PHA business system • Provide excellent customer service to participants, landlords, co-workers, clients and • Vendors • Obtain certification in Housing Choice Voucher Basics within 120 days of employment • Ensure regular attendance and punctuality • Perform other duties as assigned DESIRED QUALIFICATIONS: High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments. Must be able to communicate effectively both orally and in writing (bilingual English/Spanish or English/Creole preferred); possess strong typing and computer skills with knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time. $17.50 Per Hour

Job DescriptionTemporary Call Center Representative , approximately 1 month long. Answer inbound calls from customers, providing information and assistance in a professional and courteous manner. Resolve customer inquiries, complaints, and requests efficiently while following company policies and procedures. Maintain accurate records of customer interactions and update databases as needed. Collaborate with team members and supervisors to ensure high-quality service and support. Requirements: High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving skills and ability to handle difficult situations calmly. Basic computer skills and familiarity with call center software or CRM systems. Contact InformationTo be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to ********************** with your resume, the position you are applying for, and a brief introduction. When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you! About Trova Advisory GroupTrova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at ***************** Include the nature of your request and your contact information, and we will be happy to assist you.Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

Job DescriptionBenefits: 401(k) Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively