Customer care representative jobs in New Jersey

Customer Service Representative I Responsibilities: Responds to telephone inquiries using standard scripts and procedures. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Performs customer needs analysis and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). All other duties as assigned Must have experience working in a call center. Education/Skills/Experience Requirements: High School diploma or GED. Excellent communication skills. Candidates must go through the interview process with the client. Customer Service Representative I *Bilingual Responsibilities: Responds to telephone inquiries using standard scripts and procedures. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Performs customer needs analysis and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). All other duties as assigned Must have experience working in a call center. Education/Skills/Experience Requirements: High School diploma or GED. Excellent communication skills. Language: Spanish Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule. Work Schedule: Will be discussed during interview

Job Title: Customer Service Representative Type of Employment: Permanent In Office/Hybrid/Remote: In office Hourly: $25/hr LHH is partnering with a wellness services organization to hire a Customer Service Representative. This role is fully in office with hours from 9AM to 5:30PM with a 30-minute break, Monday through Friday. The qualified candidate should have at least 2 years of experience within a business to business consumer good industry and must have experience using an ERP system to process orders. The hourly rate is $25/hr based on years of experience. If this role is a fit to your background, please submit an updated resume for review. Responsibilities: · Answer incoming phone calls and emails from customers · Process sales orders and purchase orders · Invoice sales orders · Keep track of inventory · Coordinate shipments · Assist with product sample requests Required Experience: · High School Diploma · At least 2 years of related experience · Experience using an ERP system · Proficiency in Microsoft Office Suite · Excellent written and verbal communication skills · Ability to do basic math functions · Prior experience handling logistics is a plus Benefits are offered including medical, dental, vision and PTO. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.

Connections Personnel is hiring for a temp-to-hire Customer Service Representative for a four-generation owned family business that has been a recognized leader and innovator in the garage door industry located in Whitehouse Station, NJ. Company is the world's oldest manufacturer of sectional garage doors that is still owned and operated by the founding family. Looking for a candidate that has 2+ years of customer service experience in a manufacturing environment. RESPONSIBILITIES: Answer incoming calls. Following up with clients via email and phone. Verifying orders. Process orders from distributors. Entering data to process orders. Must have Word and Excel. General office work and filing. Process purchase orders. REQUIREMENTS: At least 1 -2 years of customer service experience in a manufacturing environment. Microsoft Word, Excel and Outlook. Bilingual Spanish is a plus but not required. High School Diploma. Drug test and background check will be done prior to starting. SCHEDULE: M - F 8 am to 4:30 pm, 30 minute lunch Benefits: Medical, Dental, Vision & 401K + other perks. SALARY: $20.00/hr-$21.00/hr depending on experience. For immediate consideration please apply online at: https://connections.securedportals.com/apply/

Akkodis is seeking a Customer Service Representative for a 12+ Contract position with a client located in Princeton, NJ Pay Range: $20/hr - $21.5/hr (The rate may vary based on experience, education, geographic location, and other factors.) Position Responsibilities Microsoft Teams/Zoom exp required no to very little phone customer service tasks for this role Candidate must be able to recognize tech issues and problem solve Min of 1 year within customer service/tech/retail experience - any customer service function Education: Bachelor's degree or equivalent from a college or university and/or a minimum of five years' related experience and/or training; or equivalent combination of education and experience. Experience: 3+ years of experience in customer service, accounting, finance, or information systems. Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes. Passion for customers and delivering a world-class service experience. Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred. Understanding of Order to Cash processes and related systems. (Oracle, MS Office, Salesforce). If you are interested in this Customer Service Representative job in Princeton, NJ, then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Sunny Kumar at *****************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Are you looking to start a rewarding career in customer service and sales? Gareden State Consultants is looking for individuals that want to gain hands-on experience in marketing and customer engagement. This location is fully on-site in Cherry Hill, NJ - local candidates are encouraged to apply! As part of our entry-level team, you'll work directly with customers in a retail setting to promote products and services, support our brand partners, and contribute to client growth. We provide paid training, ongoing career development, and a performance-driven path for advancement. Key Responsibilities Interact with customers in a retail environment to understand their needs Present and recommend products and services Address customer inquiries with professionalism and product knowledge Collaborate with internal teams to ensure an excellent customer experience Assist in generating sales leads and meeting performance goals What We're Looking For Previous experience in sales, marketing, or customer service is a plus - but not required A strong work ethic and eagerness to learn Excellent communication and interpersonal skills Team-oriented mindset with a positive attitude Self-motivated and adaptable What We Offer Paid, hands-on training and leadership development A fun and collaborative work environment Opportunities for travel and networking Career advancement based on performance Regular team-building and professional development workshops At Garden State Consultants, we value growth, integrity, and ambition. If you're passionate about building your career in a dynamic environment and enjoy working with people-we'd love to hear from you. Apply today to take the first step toward a fulfilling career in marketing and sales!

As an entry-level Client Representative you'll help bring our national clients to a local audience, making their products and services more accessible to potential customers in your community. In this hands-on, entry-level position, you'll be engaging with customers face-to-face in retail environments, creating new customer accounts, and fostering strong relationships to ensure client satisfaction. You'll focus on driving new business while also managing and nurturing existing accounts. This role is ideal for someone eager to start a career in sales and marketing. If you're driven, enjoy working with people, and want to build skills that will accelerate your career in business, apply today! Client Representative Responsibilities: Engage face-to-face daily with potential new consumers and educate them on current promotions Provide excellent customer service for existing clientele Represent the brand through direct marketing campaigns Interact with consumers and provide quality customer service. Act as a point person for all consumer relations Generate leads and drive SALES Qualifications: Bachelor's or Associate's degree (preferred not required) 1-3 years of customer service or sales experience (preferred not required) A valid US license Must be 18 years or older Perks & Benefits: Weekly pay with a guaranteed base pay plus uncapped commission Paid training and mentorship Growth opportunities for career advancement Nationwide Travel opportunities for professional development Hands-on experience in the sales and marketing industry This is your chance to develop valuable skills and start a rewarding career in sales and marketing. If you're ready to make an impact and grow professionally, we want to hear from you!

Trade Compliance Analyst/Customs Broker will ensure adherence to import/export regulations for the US and Canada. Key responsibilities include staying updated on trade laws, managing records, interfacing with government bodies, and conducting risk assessments. Your Role: Monitor and comply with US and Canadian trade regulations. Maintain accurate import/export records. Liaise with government agencies and facilitate communication with relevant departments. Conduct risk assessments and collaborate on corrective actions. Lead internal audits and provide employee training. Analyze data for strategic insights. Qualifications: Bachelor's Degree 4-6 years of trade compliance experience, including US and Canadian focus. Customs Broker's License required. In process will be considered. Strong understanding of import/export regulations and customs procedures. Excellent communication and analytical skills. Proficiency in Microsoft Office and trade management software. If you're detail-oriented with a passion for trade compliance, we want to hear from you!

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels. Goflow | Ridgefield Park, NJ (HQ) In-house preferred, hybrid/remote options available Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics - powering growth without the chaos. Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available. The Role As an L1 Customer Support Agent, you'll be the first point of contact for sellers who rely on Goflow every day. You'll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly. Key responsibilities: Support customers with order, inventory, and shipping workflows Troubleshoot syncing, stock, and fulfillment issues Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs) Provide product guidance and best practices Log issues and escalate when needed What We're Looking For 2+ years in technical support, customer service, or e-commerce ops Familiarity with OMS, IMS, and shipping workflows Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay) Excellent written communication (chat/email support) Strong troubleshooting and problem-solving skills Coachable, curious, and eager to learn Intercom experience (FinAI, automations) a plus Why Join Us Competitive salary + performance incentives Benefits + 401(k) with company contributions Additional perks and benefits A culture built on learning, collaboration, and customer success If this role excites you, we'd love to hear from you. Apply today.

About Us: The Motherson Group is one of the 15 largest full system solutions providers to the global automotive industry, serving multiple further industries, such as rolling stock, aerospace, medical, IT, and logistics, with over 190,000 employees across 44 countries worldwide. About The Job: Represent SAS at customer site; verify modules in incoming, assembly & end-of-line (EOL) areas Initiate, coordinate & expedite sort activities to address quality concerns quickly Investigate quality & delivery issues at customer location; coordinate with SAS Operations & Quality Assess validity of customer complaints-determine if due to SAS quality or customer process Act as first contact for customer inspectors, planners & key personnel Provide daily quality reports & early warnings to SAS Head of Quality before escalation Ensure quality issue communication between SAS shifts Perform minor reworks on non-critical modules Initiate containments for issues found on received modules Facilitate return of JIS racks per SAS-customer agreement Support activities improving SAS-customer working relationship Qualifications: possibly experience in the automotive industry; potentially also 1st time experience 2-5 years of experience in process quality area product knowledge process knowledge control plan technical undestanding problem-solving experience & methodologies customer specific requirements What We Offer: Competitive Pay Medical Benefits 401K Paid time off

We may be a car dealership but this won't be like any typical dealership work experience around. We're looking for high energy, fun, friendly and professional individuals to join our team. Don't worry ... this isn't a sales position. This is a salaried role with awesome benefits, like flexible hours, mentor training and professional development. Our award-winning company serves Essex, Union and Morris counties and offers great pay, benefits and an excellent place to work. Job Summary: The Customer Care Ambassador (CCA) reports directly to the General Manager and is part of a team of individuals whose primary responsibility includes ensuring 100% satisfaction of the Dealership's customers. Customer Care Ambassadors serve as the first point of contact to customers as greeters who guide guests through the customer journey. The friendliest people in the store, the CCAs must be able to enthusiastically transfer their happiness to others. Job accountability includes but not limited to: Overall Respond to queries from the public and guests. Project a friendly and upbeat attitude toward guests at all time. Ensure knowledge of staff movements in and out of organization in order to correctly route guest queries. Listen to customer concerns and address issues. Maintain look and appearance of showroom and guest lounge. Meet and Greet Customers Enthusiastically greet and welcome guests entering the store, both indoors and often outside at the service entrance. Direct guests to appropriate sales consultant or service adviser. Phone Reception Answer phones, screen and direct calls. Provide general information to callers. Abide by Maplecrest Company Expectations Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers. Adhere to all company policies, procedures and safety standards. Requirements: High school diploma; some college a plus Experience providing quality customer service Demonstrated interpersonal, verbal and written communication skills Valid state drivers' license Spanish speaking a plus Key Competencies: Professional and personal presentation Customer service oriented Attention to detail Initiative Responsible Maplecrest is an equal opportunity employer and a drug and alcohol-free workplace Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities. The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree

Spanish speaking reps are encouraged to apply! This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires. MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY Job Description Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints. Essential Functions * Regular and predictable on-site attendance required. * Travel to other locations as needed. * Work overtime as needed. * Handling inbound calls from internal inbound and external outbound customers. * Take patient inquires and forward to appropriate office for a call back. * Obtaining patient information and entering data into scheduling system * Using patient reactivation system to call and schedule former patients. * Evaluate patient problem to determine whether a call back or scheduling would be appropriate. * Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances * Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment. * Respond to patient complaints appropriately, or refer to supervisor as needed. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary. * While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email. * Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. * Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina. * Following through on plans or instructions. * Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.

8530 Ikea Boulevard, Charlotte, NC 28262 Automotive Service Technician / MechanicFlat Rate Pay + Great Benefits! Experienced GM Techs Can Earn $100,000+ a Year! We Pay More for Your Certifications! Line Tech Production Bonuses Paid Twice a Year, Yes, Twice, not Once! (See Below **) Immediate PTO on Day 1, and 13 Days When the New Year Rolls Around! Sign-on Bonuses Based on Experience Up to $24,000! Want to move to Charlotte? We will pay for your move! 5-day Work Week Schedule A/C Shop Walk-In Applicants are Also Welcome Are you passionate about automotive repair? At Parks Chevrolet Charlotte, we believe that if youre not having fun fixing cars, then youre not doing it right! If you have the knowledge and are looking for a career with a company to take you places, a company to understand your worth, your expertise, and your vision, look no further YOU HAVE FOUND US. Why Charlotte? Very busy shop, strong automotive repair market Affordable cost of living Vibrant lifestyle and abundant activities Blue Ridge Mountains Low taxes Mild weather NFL, NBA, NASCAR and United Soccer league all here! Why Parks Chevrolet Charlotte? We have a great dealership located in the University area with tons of things to do and restaurantsnearby. AC shop, state-of-the-art facility Support staff and valets A Shop Foreman who has decades of experience to help you turn the most hours and have FUN! ** Ask about our Wrench & Relax Program: Every six months a Technician production bonus is paid out. Instead of a bonus once a year, they get two! JUNE PAYOUT & DECEMBER PAYOUT - 2nd week of the month. We offer: Generous pay plan! Great benefits including Medical, Dental, Vision, and Life insurance 401(k) Paid vacation Short- and Long-Term Disability Employee discount program Continued training and opportunities for advancement Responsibilities - Service Technician: Diagnose faults and confirm findings with the supervisor Inspect, repair, or replace parts and components of automotive systems as required Test and adjust repaired systems to the manufacturers performance specifications Advise customers on work performed, general vehicle condition, and future repair requirements Complete reports to record problems and work performed Other duties may be assigned according to skills and certifications Qualifications/Requirements - Service Technician: Experience required Must be passionate about the automotive industry Well organized, possess a good work ethic and a positive attitude Hard-working, self-motivated and have excellent time management skills Valid drivers license with a clean record A valid Motor Vehicle Inspection License is a plus! Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service

If you need assistance applying for this position, please call Human Resources at ************** ext. 1124 or 1197 Call Center Representative We are seeking a skilled Call Center Representative. This opportunity to join our amazing team may be just what you are looking for if this position describes you! Ÿ Thrive in a fast-paced environment Ÿ Enjoy building long lasting relationships Ÿ Excited about problem solving Ÿ Passionate for providing excellent service Ÿ Perform work that is valued Cream-O-Land Dairies is a third-generation family owned and operated business. For more than 76 years we have been delivering farm fresh products to the finest grocery stores, supermarkets, schools and colleges throughout New Jersey, New York, Pennsylvania, Delaware, Connecticut, Florida, and the Bahamas. Perhaps most exciting is that we continue to grow! At Cream-O-Land we know that it is our loyal employees that enable us to uphold our high standards of service to our customers. Therefore, our goal is to be an employer of choice by providing a culture of mutual respect, courtesy, teamwork, updated equipment and work spaces, and opportunity for development and growth. We proudly offer our full-time staff a highly competitive hourly rates along with a comprehensive benefit package that includes a variety of choices for medical, dental, and vision plans designed to meet individual needs. In addition, we offer life insurance, 401(k), and generous paid time off. Call Center Representative hours are Monday, Tuesday, Thursday, and Friday 8:30 am to 4:30 pm and Saturdays 8:30 am to 1:30 pm. Additional hours, and some holidays, may be required to meet the needs of the business and ensure outstanding services for our customers. Reasonable accommodation of religious needs that do not create an undue hardship will be considered, if applicable. Job Responsibilities: · Manage large volume of inbound and outbound calls in a timely manner · Process customer orders; verify for accuracy and completeness · Identify customer needs, clarify, and research every issue providing positive resolutions · Make recommendations for additional products and services · Ensure customers feel valued and supported Position Requirements: · High School Diploma or equivalent · Minimum of two years of previous experience in a customer support/data entry role · Excellent customer service skills; friendly, courteous and helpful · Must be a highly reliable and a strong team member · Great computer skills; Microsoft Office Suite, and Excel · Fast and accurate 10 key entry and calculator skills · Professional telephone presentation · Excellent listening, oral and written communication skills · Able to multi-task in a fast-paced environment · Bi-lingual is helpful but not required Physical Activities: · Dexterity: Repetitive motions that may include the wrists, hands and/or fingers · Remaining in a stationary position, often standing or sitting for prolonged periods · Communication: The ability to communicate, orally and in written form to exchange information, with others internal and external to the organization · Hearing: Regularly understand the speech of another person · Vision: Regularly see details of objects that are less than a few feet away Physical Demands: · Sedentary work primarily involves sitting/standing · Frequently required to bend to maintain files · Occasionally lift 5-10 pounds Mental Demands: · Attention: Required to focus for extended periods of time, assessing the accuracy, neatness, and thoroughness of the work assigned · Interact with Others: Develop and maintain relationships with co-workers and customers · Perform Assigned Tasks: Maintain fast-paced, adapt to changing work priorities and schedules Environmental Conditions: · No adverse environmental conditions expected If you have what it takes to be an outstanding Call Service Representative and want to join a great company that values your contributions, we are excited to have you apply for this position! At Cream-O-Land, we are an equal opportunity, drug-free employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin or age .

Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers. Position: Call Center Representative Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include: Handling inbound and outbound calls in a professional and courteous manner. Providing product information and resolving customer inquiries and issues. Processing orders, returns, and exchanges accurately and efficiently. Documenting all customer interactions and maintaining detailed records. Collaborating with team members to ensure timely resolution of customer concerns. Adhering to company policies and procedures at all times. Qualifications: To excel in this role, you should possess: Previous experience in a customer service or call center environment preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other call center tools. Ability to multitask and work effectively in a fast-paced environment. A positive attitude and a passion for delivering outstanding customer service. Benefits: We offer a comprehensive benefits package, including: Competitive salary range: $3400 - $3980 per month. Full-time position, Monday to Friday, 8 hours per day. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Health insurance and retirement benefits. Location: New Jersey, NJ If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients! Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more! We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice. Key Responsibilities: Answer inbound calls in a professional and courteous manner Schedule, confirm, and reschedule patient appointments using dental scheduling software Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies Handle inquiries related to insurance and treatment plans Make outbound calls to remind patients of upcoming appointments or follow-ups Update patient records accurately in the system Coordinate with dental staff to ensure smooth patient flow and care Follow HIPAA guidelines and maintain patient confidentiality Requirements: High school diploma or equivalent (Associate's degree preferred) Previous call center, customer service, or dental office experience is highly desirable Familiarity with dental terminology and insurance plans is a plus Excellent communication and interpersonal skills Strong attention to detail and organizational skills Proficient with dental or medical scheduling software (Denticon) preferred Ability to multitask Bilingual (Spanish, etc.) is a plus

Responsibilities * Accepts and services incoming calls from casino, direct mail, restaurants, interacting departments, and transient and hotel sales guests with a positive attitude coupled with proper greeting and departing script. * Accepts and services requests and inquiries for hotel rooms, restaurants, amenities, transportation, theater and special events. * Ability to utilize cross selling techniques with promotions, unavailable dates and up-selling accommodations. * Interacts with casino customers via AS400 to distribute complimentaries based on their level of play, via the supervisor approval and comp philosophy established by the Company. * Entering of hotel transient and package guests, along with a detailed knowledge of the Hotel and available amenities to enhance sales conversation. * Data entry of the paperwork for the Host/Player Development staff, Tour & Travel, Conventions and Junket and Splinter Representatives. * Entering complimentaries for room service, restaurants, limos and direct mail accurately with the notification to management if complimentary guidelines are not abided by. * Communicate with Restaurant Management to ensure reservations were entered correctly, blocks are adjusted and opportunity is maximized for occupancy. * Full knowledge of hotel status, current entertainment and availability, the comp philosophy and all special events to ensure cross selling opportunities are recognized and talk time is reduced. * Full knowledge of the hotel cashiering system with the ability to comp off charges for a patron based on the established complimentary guidelines. * Abides by the professional, consistent verbiage established by management when communicating with customers. * Meets and strives to exceed job performance goals and standards as defined by management. * Assists co-workers and supervisors with job tasks. * Outbound telemarketing (including surveying) to the new, active and inactive customer based on call volume. * Delivers superior and consistent customer service as established by management. * Telephones call to be monitored actively or by recording. * Performs other duties as assigned. * Promotes positive public relations. Qualifications * High school diploma or equivalent required. * Prior experience in a customer service position preferred. * Excellent customer service, communication and telephone skills. * Strong decision making, planning and organizational skills, coupled with a sense of urgency and the ability to multi-task. * Inbound and Outbound Telemarketing to include conversion rate goals of calls verses bookings. * Effective typing/computer keyboard skills. * Dependable and is flexible with work schedule. Essential Functions All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations. ESSENTIAL PHYSICAL FUNCTIONS (O) Standing (O) Walking (C) Sitting (N) Kneeling (N) Running (N) Lifting Max Weight: n/a (N) Pushing Max Weight: n/a (N) Pulling Max Weight: n/a (N) Carrying Max Weight: n/a (N) Bending (N) Stooping (N) Climbing Stairs (N) Climbing Ladders Max Height: n/a (N) Working at a Height Level Above The Floor Max Height: n/a (C) Finger Dexterity (C) Full Use of Both Hands (N) Crawling (N) Balancing (N) Throwing (N) Twisting (N) Reaching Max Height: n/a (N) Driving (N) Working On or With Moving Machinery (C) Working at Rapid Work Speed (N) Working in Isolation (C) Working Around People (C) Hearing Conversation (C) Hearing High Acuity (C) Speaking Clearly (C) Seeing Near (O) Seeing Far (C) Seeing - Depth Perception (C) Seeing - Color Vision ESSENTIAL MENTAL FUNCTIONS (C) Writing English (C) Reading English (C) Speaking English (C) Working under Pressure/Stress (C) Speaking With Guests/Customers (C) Speaking With Employees (O) Working with Basic Math Skills (C) Making Decisions Based On Facts (C) Making Decisions Based On Data (O) Making Decisions Based On Personal Judgment (C) Making Accurate Measurements According To Set Standards (O) Planning and/or Supervising the Activities Others ESSENTIAL INTERACTIVE FUNCTIONS (C) Working under Close Supervision (C) Working under Minimal Supervision (C) Working and Interacting With Management in a Professional and Courteous Manner (C) Working and Interacting With Co-Workers in a Professional and Courteous Manner (C) Working and Interacting With Guests in a Professional and Courteous Manner ESSENTIAL ENVIRONMENT FUNCTIONS (C) Working Inside (N) Working Outside (C) Working in a Fast Paced Environment (N) Exposed To Chemicals Describe: (O) Exposed To Dust, Fumes, Gases, Describe: (N) Exposed To Smoke (C) Exposed To Excessive Noise (N) Working in Dimly Lit Areas (O) Working in Sudden Marked Changes of Temperature and Humidity Key Not Applicable (N) Occasional (O) Under 2 hours Frequent (F) 2 hours to 5 hours Constant (C) more than 5 hours