Customer Care Representative Jobs in New York, NY

Our client is a leading provider of comprehensive facility management services, dedicated to ensuring that our clients' buildings run smoothly and efficiently. With a commitment to innovation and excellence, we're expanding our team to better support our clients' needs. Position Overview: We are seeking a proactive and personable Customer Success Specialist to join our growing team in Brooklyn. In this newly created role, you will be the first point of contact for our clients, handling inbound calls, emails, and WhatsApp messages from various buildings seeking support. Your ability to build relationships and ensure exceptional customer experiences will play a critical role in our mission to deliver seamless facility solutions. Qualifications: 1-2+ years of experience in a client-facing role, ideally in customer service or customer success. Strong verbal and written communication skills with attention to detail. Experience with tools like Salesforce and/or Asana is highly preferred. Demonstrated ability to multitask and prioritize in a fast-paced environment. Proactive problem-solving skills with a customer-centric mindset. High level of organization and ability to work independently while collaborating with a team. Polaris Staffing Group values diversity and is committed to creating an inclusive environment where everyone is treated with respect. We make hiring decisions based on qualifications, skills, and merit. Candidates from all backgrounds are encouraged to apply and join us in fostering a workplace that celebrates equity and inclusion.

Omega Insurance Agency is looking for a detail-oriented and proactive CSR to manage policies. The role involves processing endorsements, handling renewals, Making payments completing applications, and providing exceptional service to clients. Key Responsibilities: Process new policies, endorsements, renewals, and cancellations. Complete submissions and communicate with carriers for quotes. Maintain accurate records in agency systems. Provide exceptional customer service and educate clients about their policies. Collaborate with the team to manage tasks and support operations. Qualifications: Strong communication and organizational skills. Experience in the insurance or transportation industry preferred. Insurance license is a plus. Bilingual (Spanish and English) is required. Customer-focused with a proactive problem-solving approach. Why Join Us? Join Omega Insurance Agency, a dynamic team committed to excellence in transportation insurance. We offer competitive compensation, a supportive work environment, and opportunities for professional growth.

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. About You Your contribution The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs. What you will do The core functions of this position include, but are not limited to, the following: Answer and respond to inbound calls and emails from retail locations Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required Complete order poll monitoring from start to finish Create a report card; explain how to create a report card Create, adjust, cancel and understand a store order Create, update, cancel and understand a store return Understand basic information on an invoice, delivery receipt, loading diagram Understand, create and update an ordering schedule Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces What we're looking for High school graduate or equivalent Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume Strong problem solving and critical thinking skills Ability to work in a fast-paced environment without constant direct supervision Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS) Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required 1st shift; 8am-4pm or 9am-5pm Retail experience preferred Multiple language experience preferred How you will succeed Core Competencies: Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication. Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. How you will work Ability to sit and work at a desk for long periods of time Ability to view screens for long periods of time

Personal Lines CSR opening in Nassau County, Long Island, NY. Agency seeks experienced CSR with license. (DC12845)

Our customer care representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Deliver first call resolution and a low customer effort. Develop and maintain complete product knowledge of all lines (Auto and Umbrella). Accurately enter and update policy information into the various processing systems and handle phone inquiries. Develop and foster Agent/Company Relationships. Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. High energy and motivation to follow up and take ownership. Flexibility and ability to work under pressure. Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. Willingness and ability to learn new functions within the Customer Solutions Center. Qualifications and Education The ability to work flexible or changing schedules is a critical aspect of this department. Hours for this position are shifts between 8:00 am- 5:00pm Monday-Friday. Above average interpersonal, listening, communication and organizational skills. Good analytical and decision-making skills. Excellent computer/data entry and general math skills. The ability to communicate in Spanish is a plus! College degree and/or PC license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!

alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York, with competitive pay, full benefits, and opportunities for future growth. Compensation FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles. Responsibilities Front Desk - Office Management Maintain a professional, warm, welcoming office environment Greet all clients, manage check-ins, pickups and payment Answer all inbound calls to the Alteration Specialists Studio Manage all client bookings and appointments Process new transactions and ensure internal reporting is correct Responsible for ordering, tracking and managing office inventory, supplies and purchases Ensure all outsourced garments are appropriately tagged, distributed and delivered Manage the flow of fitting room processes and appointments Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person Thoughtful and authentic recommendations to customers through a deep understanding of their need Thoughtful interaction with each customer Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team Contribute ideas to company policies to create an even better customer experience Operations Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency Attributes You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease. You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion. You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in. You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list. You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe. You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives. You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development. Experience Experience in customer service related roles preferred Prior responsibilities in the fashion industry, and communications management desired. Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired. *This is an entry-level role.* Why the Role is Compelling As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.

Sono Bello is America's leading cosmetic surgery specialist*, with over 100 locations, 185+ board-certified surgeons, and more than 300,000 laser liposuction and body contouring procedures performed. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows—we are the national leader in providing cutting-edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now. Sono Bello is seeking a dynamic Patient Care Consultant (PCC) with a passion for aesthetics to join our team. The PCC will conduct in-person consultations, guide patients through the Sono Bello process, and help them choose procedures that align with their goals. The ideal candidate should have a demonstrated history of sales success, experience thriving in a fast-paced setting, possess confidence, emotional intelligence, and credibility, exhibit high integrity, and maintain an excellent work ethic. This position demands a highly motivated individual with robust negotiation and closing abilities, capable of addressing objections effectively within a face-to-face consultative setting. Primary Responsibilities of a Patient Care Consultant (PCC): Meet with new and existing patients to determine their goals and coordinate their treatment plans with the appropriate surgical team member (Doctor) as the next step in their transformational journey. Educate patients on our approach, procedures, processes, and financing/payment options available. Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure. Develop and maintain a patient pipeline, including follow-ups with prospective patients. Demonstrate leadership within your center location to keep the entire team informed, positive, and energized to support the best possible patient experience. Required Skills / Qualifications: Proven track record of sales excellence (at least 3 years) within a high-energy, fast-paced environment. Previous sales experience or direct involvement in one-on-one consultative selling in aesthetic sectors such as plastic or cosmetic surgery, cosmetics, hair replacement, laser hair removal, or related fields is highly valued. Is a quick study: Has the ability to quickly build rapport, assess the patient's needs, and create a sense of urgency to drive action. Must have excellent interpersonal skills that build effective working relationships with patients, physicians, and other team members. Must be a self-starter, accountable, and highly motivated to hit and exceed targets to reap financial reward (manage KPIs). Maintains professionalism and poise constantly, even when working under pressure. Must be highly organized and detail-oriented with the ability to prioritize competing tasks. Positive outlook and a passion for what we do! Compensation: At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training. Compensation package includes: $50,000.00 - $60,000.00 base salary, overtime and overtime premium, and uncapped bonus (based on KPI and goal achievement). Total compensation ranges between $160,000.00 - $250,000.00. Benefits: Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays. Preset consultations (warm leads provided) Extensive training program

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Grignard Company is a leading producer of specialized chemistry products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. We have a remarkable customer retention rate exceeding 95%, showcasing our commitment to delivering superior performance and value. **************** Key Responsibilities: Sales Support: Providing shipping rates for customer inquiries and prospects to obtain best value Responsible to adhere to all SOPs for the Sales Support Communicating new orders to appropriate Business Development / Account Management representative in system Communicate related information to Business Development / Account Management from accounting system Manage and maintain customer profile is in CRM and/or Accounting system Maintaining Sample Request Log with tracking numbers and date sent Support all Outside Independent/Company Representatives communicating needs to Sales Manager Office Administration: Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter) Invoice management: scanning to electronic file / shredding Responsible to create SOPs for the Office Administration for repetitive job functions when needed Responsible to adhere to all SOPs for the Office Administration Qualifications: Bachelor's Degree or 4 years of work experience in customer service. Proficiency in Microsoft Office. Strong communication and interpersonal skills. Proficiency in using CRM software and an accounting software is a plus. Self-motivated, goal-oriented, and able to work independently and as part of a team. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. What We Offer: Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. This is an in-person position. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

About Us At Apex Heart and Vascular, we provide cutting-edge compassionate care. We have a talented team who is proud to be making a positive impact on the lives of our patients each and every day. We are growing fast and looking to have an enthusiastic Patient Care Concierge to join our team. Role Description This is a full-time role for a Patient Care Concierge at Apex Heart and Vascular Center. The Patient Care Concierge will be responsible for ensuring a positive patient experience by managing online reviews, conducting feedback surveys, and providing exceptional customer service. The role involves interacting with patients to gather feedback, managing online reviews, and facilitating communication between patients and healthcare providers. We offer a competitive salary and benefits package commensurate with experience. Key Responsibilities Greet and assist patients and families with check-in/check-out processes. Address patient concerns and provide information about services. Encourage and manage patient reviews on Google. Respond to reviews and resolve issues to improve patient satisfaction. Develop and manage patient feedback surveys. Collect and analyze survey data to identify areas for improvement. Deliver exceptional service with empathy and professionalism. Respond promptly to patient inquiries and requests. Serve as the main contact for patients and families. Maintain accurate patient records and ensure confidentiality. Qualifications Strong communication skills Effective relationship-building abilities Experience in customer service Proficiency in managing online reviews and conducting surveys Excellent interpersonal skills Knowledge of healthcare terminology and procedures is a plus High school diploma or equivalent required; associate's or bachelor's degree in hospitality, or a related field preferred To be considered for this position, along with the LinkedIn application - please submit your CV along with a brief video recording (under 2 minutes) that includes: An introduction of yourself A summary of your relevant experience An explanation of why you are the right fit for this role Send your CV and video to: ***************************

CWR-Customer Service Rep I Duration: 26 weeks Shift Details: 5 days (including Saturdays )11-7:30pm Pay Rate: $18/hr JOB DESCRIPTION As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us. RESPONSIBILITIES Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders QUALIFICATIONS At a minimum, you'll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Category Code: JN044

Job Posting: Customer Service Coordinator We are a well-established and employee-friendly manufacturer of water-based and solvent-based industrial protective coatings, seeking a Customer Service Coordinator to join our team. This role involves a combination of office, warehouse, and occasional manufacturing responsibilities, ensuring excellent customer service and efficient operations. Key Responsibilities: Provide exceptional customer service through strong communication skills, including answering phones and addressing inquiries. Accept and process orders, ensuring accurate data entry and timely order distribution to customers. Assist with stock picking and order building as needed. Operate or learn to operate a forklift (training and certification provided). Work with our ERP system, DATACOR (experience preferred but not required). General lifting of stock items, such as five-gallon pails (up to 50-60 pounds). Required Skills and Qualifications: Strong computer skills, including proficiency in Microsoft Excel and Word. Willingness to work in a mixed environment: office, warehouse, and occasional manufacturing areas. Willingness to learn and become certified in forklift operation. Ability to lift and handle stock items as part of daily tasks. Bilingual (Spanish) skills are a plus. Preferred Qualifications: Experience with ERP systems (DATACOR preferred). Work Environment: Collaborative, friendly, and dynamic work environment with opportunities for growth. Varied tasks requiring adaptability and teamwork across multiple areas. If you are an organized, communicative, and motivated individual looking to join a supportive team, we encourage you to apply.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manager customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Resolve customer complaints in a professional manner Process orders, returns, and exchanges Provide product and service information and guidance Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Maintain a positive and empathetic attitude toward customers Stay updated on product knowledge and company policies Follow daily task check list Participate in testing and quality control of changes on the website Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary? What You'll Do Are you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere! Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retention Customer Onboarding: support the team in ensuring customers have a seamless and positive experience Customer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customer Product Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefit Issue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutions Who You Are 1+ years of experience in an account management, customer success or similar within the AdTech industry Strong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client success Self-motivated and results-driven, with a passion for helping clients succeed Exceptional interpersonal and communication skills, with the ability to connect and build trust with clients Excellent problem-solving abilities and a proactive approach to addressing challenges Ability to manage multiple accounts and projects with strong organisational and time management skills Adaptable and able to thrive in a dynamic, fast-paced environment Bachelor's degree Benefits Competitive salary and bonus plan Stellar health care plan options for you and your family (Medical, Dental & Vision) 401K + 4% Matching Generous PTO, vacations & sick leave Extensive paid parental/maternity leave Team events At Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Job Role: Customer Service Representative Shift: Day Pay Rate: $20/hr - $22/hr Duration: 2+ months Required: 1 Years experience and Spanish/Russian/Chinese/Korean/Bengali/Hindi Duties: First point of contact for all customer service issues. Responsible for ensuring patient/client medications, supplies and equipment are accurately recorded and sent to distribution. Consults with Supervisors to ensure timely and accurate delivery of supplies/equipment Maintains patient privacy “Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”

Liberty Global Logistics is a New York-based logistics company. Come join our growing team! The Customer Service Documentation Coordinator will manage the terminal operations and documentation processes for all international & domestic cargo shipments utilizing various modes of transport for a dynamic organization. This role is responsible for managing all data relevant to all bookings and communication between LGL and customers (both commercial and military), tracking and tracing of all cargo and documentation, all terminal reports, EDI for specific cargo types, and communication with agents and managing all relevant information regarding commercial bills of lading and manifests. Duties and Responsibilities: Booking Process for Commercial & Military cargoes Create bookings for commercial customers/maintain bookings database Ensure bookings are properly conveyed to internal and external parties via the cargo trackers Review On Ground reports and Release Lists for accuracy after creation Assist in managing the OTO process with the support of the Assistant Customer Service Manager Create, Update and Maintain Cargo Tracker Reports for every voyage Keep track of booking modification emails that come in and update cargo tracker if necessary and alert appropriate team members when applicable Required Delivery Date (RDD) maintenance for all Military bookings to ensure we are meeting customer requirements Cargo Tracking and Tracing Daily review of bookings and on ground inventories to ensure cargo is being delivered against bookings Interface with customers on estimated arrivals to the ports for all units Requesting VGMs from customers and updating the Cargo Tracker Interface with customers to ensure titles/documents for customs clearance are sent timely Cargo Inventory Management Responsible for receiving inventory and loaded reports to terminals and distributing to internal departments Ensure all discrepancies are resolved and 100% cargo inventory is maintained Customers and Agents Liaison Liaise with agents (domestic and overseas) for the purpose of information flow and accuracy Create and send notice of arrivals to agents and customers Respond to Customer inquiries Documentation & EDI Ensure all relevant EDI for all Military Liner moves happen timely and accurately per the Universal Service Contract (USC) Create and distribute Bills of Lading to customers and agents Request Shipping Instructions OEM EDI transactional updates Work with Accounting to track Customer payments Complete any port specific documentation sheets required, as deemed necessary Maintain dock receipts for all cargoes from all US ports per voyage Maintain Consignee contacts per vessel for all military cargoes All aspects of Customs clearance and submission Container Royalty Funds Competencies: The following competencies are essential to perform this job successfully: • Communication-ability to speak clearly and persuasively in positive or negative situations, while always maintaining a profession tone, demonstrates excellent verbal and written skills. • Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Ability to work independently. • Teamwork - Thrives in a team-oriented environment, understands the role of other departments and the importance of a positive working relationship. Works according to the “One Team” concept. • Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Utilizes root cause analysis to solve document process gaps and failures resulting in improvements. • Problem solving-identify and resolve problems in a timely manner and gathers and analyzes information skillfully. Education, Training & Experience This position requires an undergraduate degree or equivalent experience in a similar position. Maritime experience is preferred but not required. Hazmat experience is preferred, but not required. Intermediate to advanced Excel skills are required. Salary range: $50,000 - $60,000 The Company is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The Company will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.

Job Overview: We are seeking a dedicated and proactive Client Support Specialist to join our team in the Premium Merchant Funding division. In this role, you will be responsible for reaching out to clients who have been submitted to the SBA Division, ensuring they schedule their calls, and providing ongoing support throughout the process. The ideal candidate will possess excellent communication skills, a strong client-focused approach, and the ability to effectively manage client interactions. Key Responsibilities: Contact clients who have been submitted to the SBA Division to confirm they are scheduling their calls. Provide clear and helpful information regarding the next steps and the importance of scheduling their call with the SBA Division. Serve as a liaison between clients and the SBA Division, offering support and addressing any questions or concerns. Maintain accurate and up-to-date records of client interactions, including scheduling status and follow-up actions. Follow up with clients who have missed or rescheduled their calls to ensure they complete the required steps. Resolve any client issues or concerns promptly, escalating complex matters to the appropriate teams. Meet or exceed client engagement and scheduling performance targets. Qualifications: Exceptional verbal communication and active listening skills. Strong organizational and time management abilities. Ability to multitask and handle client inquiries efficiently. Experience in customer service, client support, or a similar role is preferred. Proficient in CRM software or scheduling tools. Detail-oriented with a focus on ensuring client satisfaction. Compensation: $40,000

In this role, the Customer Service Representative is the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. This role handle inquiries, resolve issues, and contributes to a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities include but are not limited to: Respond promptly but no later than 24 hours, to customers' inquiries via calls, emails and chat (approx. 75-100 per day) and continue to correspond with them until ticket is closed. Be a product expert and provide accurate information regarding products, customer orders and services. Assist customers with choosing quantity availability, material, colors, sizes and accessories for orders Assist customers with order placements, replacements, modifications, and cancellations and troubleshoots incorrect orders. Works directly with CSR manager to obtain customer discounts on incorrect or replacement orders, if necessary. Process customer credits in sales entry system for accounting team to refund timely Resolve customer complaints efficiently and effectively. Maintain detailed records of customer interactions and transactions. Assist customers with status updates by checking ERP system or providing shipping tracking numbers Collaborate with manufacturing team to process rush and large quantity orders Liaison between shipping manager and customer regarding ship dates, shipping address verifications, and BOLs. Works with estimating and purchasing department for custom order quotes and drop ship orders. Create production sheets for custom signage for the graphics department Requests tax exempt certificates from the customer, if applicable Perform data entry tasks accurately to ensure client information is up to date in the company ERP system. Skills and Qualifications: Experience in a call center or customer support environment is preferred. Associate's degree or higher preferred. Strong sales skills with the ability to upsell products when appropriate. Proficient typing skills for efficient data entry. Excellent verbal and written communication skills in English; proficiency in Spanish is a plus. Ability to utilize computer systems effectively for client services and data management. Strong problem-solving skills with a focus on customer satisfaction. Ability to work well under pressure while maintaining professionalism.