Customer Experience Analyst
Customer care representative job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Technical Service Representative
Customer care representative job in New York, NY
The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client's office Monday through Friday, the TSR Lead will manage and resolve the client's support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support.
This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role.
Duties/Responsibilities:
Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que.
Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
Maintain and participate in on-call schedule, including weekends and after-hours.
Complete assigned training and any other technical training which relates to your job and required skills.
Required Skills/Abilities:
Strong understanding of Active Directory Fundamentals On-Prem and Azure O365
Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles.
Knowledge of local printer configurations in Remote VMs & Local On-Prem machines
Proficiency with Remote Monitoring and Management Systems
Working knowledge of Windows Command Line interface
Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
Work in conjunction with other departments to investigate issues.
5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred.
Education and Experience:
Associates' or Bachelor's degree preferred
Full Azure Suite experience required, Nerdio a plus!
MS-900 Microsoft 365 Fundamentals Certification, preferred
CompTIA Network+ Certification, a plus!
About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses.
Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.
Bilingual Customer Service Representative
Customer care representative job in Bridgewater, NJ
MUST BE FLUENT IN FRENCH; CONTRACT TO HIRE OPPORTUNITY
Key Responsibilities:
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer's first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Experience:
2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Fluent in English; French and Spanish a plus
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
Team player
Customer-oriented
Customer Advocacy Associate
Customer care representative job in New York, NY
The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.
Responsibilities:
Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
Escalate any concerns or issues to the appropriate manager / supervisor when required
Assist in documenting operational processes
Assist in creating customer response templates
Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
Support efforts to improve the process and function of the department
Call Center Representative
Customer care representative job in New York, NY
Job Title : Call Center Representative
Duration : 2+ months contract (Possible extension )
Education : High school diploma or GED.
Shift Details : M-F 11-7 and some Saturdays (8-4) as well
Job Description:
Two (2) years of experience and Bilingual (facility specific).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Healthcare experience required
-Customer Service Professional who handles incoming and/or outgoing calls.
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
Customer Service Representative
Customer care representative job in New York, NY
Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.
The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment.
This role is in person - 5 days on site - in Brooklyn, New York.
Principal Customer Success Executive
Customer care representative job in New York, NY
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
What You Get to Do in This Role:
Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
Qualifications
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
To be successful in this role, you will need:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience with Public Sector or SLED is required
Educational Background: BA/BS or equivalent required, Master's degree preferred.
Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
JV20
For positions in this location, we offer a base pay of $177,100 - $310,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Client Services Expert
Customer care representative job in New York, NY
smart Trade Technologies is a software company providing electronic trading solutions. Our clients are investment banks, stock exchanges, brokers and hedge funds. smart Trade enables the management of financial workflows in real-time between different market participants.
smart Trade's cutting-edge technology allows our clients to optimize their trading workflow while lowering total cost of ownership.
Join us to be part of an innovative and global company with offices in London, Milan, Aix-en-Provence, New York, Singapore, Tokyo and Tunis. You will contribute to the ambitious development plan of the company.
Job Description
As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the team and be primarily responsible for the front-line technical support of or product solutions and software application. In addition to managing product support tickets, phone calls, and emails, you will also assist clients with product how-to questions and technical issues. You will come to strengthen a dynamic and highly technical team, in your role you will:
· Acts as a "referent" for the team on the technical, functional and procedures aspects.
· Maintain a high level of customer satisfaction.
· Manage support tickets, calls and emails.
· Follow-up issues, and define the appropriate action plans.
· Communicate client input to internal product development.
· Work with cross-functional teams to ensure client objectives are met.
· Identify potential system and client relationship enhancements.
Qualifications
· Communication skills and positive mind in order to efficiently communicate with the team and clients.
· Experiences in a Client Services position in the industry of Foreign Exchange/Electronic trading.
· General knowledge in Linux system.
· General knowledge of Java is a plus
· General knowledge in databases is a plus
· Experience with the FIX protocol is a plus.
· Experience in electronic trading related projects is ideal.
· Able to define priorities and be self-organized
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Care Ambassador
Customer care representative job in Union, NJ
We may be a car dealership but this won't be like any typical dealership work experience around. We're looking for high energy, fun, friendly and professional individuals to join our team. Don't worry ... this isn't a sales position. This is a salaried role with awesome benefits, like flexible hours, mentor training and professional development. Our award-winning company serves Essex, Union and Morris counties and offers great pay, benefits and an excellent place to work.
Job Summary:
The Customer Care Ambassador (CCA) reports directly to the General Manager and is part of a team of individuals whose primary responsibility includes ensuring 100% satisfaction of the Dealership's customers. Customer Care Ambassadors serve as the first point of contact to customers as greeters who guide guests through the customer journey. The friendliest people in the store, the CCAs must be able to enthusiastically transfer their happiness to others.
Job accountability includes but not limited to:
Overall
Respond to queries from the public and guests.
Project a friendly and upbeat attitude toward guests at all time.
Ensure knowledge of staff movements in and out of organization in order to correctly route guest queries.
Listen to customer concerns and address issues.
Maintain look and appearance of showroom and guest lounge.
Meet and Greet Customers
Enthusiastically greet and welcome guests entering the store, both indoors and often outside at the service entrance.
Direct guests to appropriate sales consultant or service adviser.
Phone Reception
Answer phones, screen and direct calls.
Provide general information to callers.
Abide by Maplecrest Company Expectations
Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
Adhere to all company policies, procedures and safety standards.
Requirements:
High school diploma; some college a plus
Experience providing quality customer service
Demonstrated interpersonal, verbal and written communication skills
Valid state drivers' license
Spanish speaking a plus
Key Competencies:
Professional and personal presentation
Customer service oriented
Attention to detail
Initiative
Responsible
Maplecrest is an equal opportunity employer and a drug and alcohol-free workplace
Equal Employment Opportunity
Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.
The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Auto-ApplyHelpdesk/Customer Care
Customer care representative job in Edison, NJ
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description
Skillsets Required
- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
Experience Level
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
Thanks
Ashok
************
Qualifications
Zendesk
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center Representative
Customer care representative job in Jersey City, NJ
Job Opportunity: Call Center Representative at Encodle Link
About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers.
Position: Call Center Representative
Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include:
Handling inbound and outbound calls in a professional and courteous manner.
Providing product information and resolving customer inquiries and issues.
Processing orders, returns, and exchanges accurately and efficiently.
Documenting all customer interactions and maintaining detailed records.
Collaborating with team members to ensure timely resolution of customer concerns.
Adhering to company policies and procedures at all times.
Qualifications: To excel in this role, you should possess:
Previous experience in a customer service or call center environment preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other call center tools.
Ability to multitask and work effectively in a fast-paced environment.
A positive attitude and a passion for delivering outstanding customer service.
Benefits: We offer a comprehensive benefits package, including:
Competitive salary range: $3400 - $3980 per month.
Full-time position, Monday to Friday, 8 hours per day.
Opportunities for career advancement and professional development.
Supportive and collaborative work environment.
Health insurance and retirement benefits.
Location: New Jersey, NJ
If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients!
Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Call Center Rep
Customer care representative job in New York, NY
Brooklyn, NY
$23-25 Hourly
We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients-providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth.
This role is ideal for someone who understands what “good service” really means-not just answering calls, but making people feel heard and taken care of.
Key Responsibilities
Answer incoming calls promptly and professionally
Provide thorough, respectful customer support across a range of topics
Manage and respond to support tickets
Escalate issues as needed while maintaining ownership and accountability
Document interactions clearly and track follow-up in the system
Participate in team meetings and contribute to a culture of excellence
What We're Looking For
Prior call center or high-volume customer service experience preferred
Strong phone presence and ability to stay calm and courteous under pressure
Clear communicator with solid documentation and follow-up habits
Service-first mindset - you care about helping people and solving their problems
Familiarity with support ticket systems is a plus
Must be able to sit at a desk all day and take phone calls consistently
Email resume to: **********************
Easy ApplyCall Center Representative
Customer care representative job in New York, NY
_Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of._
Help at Home is hiring an onsite Call Center Representative! We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday-Friday 9:00a.m.-5:30p.m. The office address is: 148 39th St. Brooklyn (Industry City), NY 11232.
**Job Summary:**
We're seeking a motivated and client-focused Call Center Representative to join our team in Industry City, Brooklyn-an energetic and innovative hub home to some of the city's most creative food, retail, and cultural spaces. If you're looking to grow your career in a dynamic environment while making a meaningful impact, this could be the perfect opportunity.
**Essential Duties/Responsibilities:**
+ Serve as the first point of contact for potential clients via inbound and outbound calls-with an expectation of being on the phone at least five hours per day
+ Qualify prospective clients for home care services and ensure alignment with program eligibility
+ Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
+ Conduct follow-ups with existing leads and those in our database who have not yet initiated services
+ Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
+ Meet performance goals, including a target of 10 new client starts per month
+ Deliver compassionate, mission-aligned service on every call
+ Perform other job-related duties as needed
**Education and Experience:**
+ High school diploma or GED required
+ Minimum of 2 years in customer service, call center, or inside sales _(experience in home care or healthcare is a plus)_
+ Strong communication skills with a client-first attitude
+ Ability to meet outreach and conversion goals in a fast-paced environment
+ Intermediate computer skills (Microsoft Office); quick and accurate data entry
+ A collaborative spirit and a desire to make a positive difference
**Benefits:**
+ Weekly pay with hourly salary: $21.00-23.00
+ Direct deposit
+ Healthcare, dental, and vision insurance
+ Paid time off and parental leave
+ 401k
+ Ongoing, in-depth training opportunities
+ Meaningful work with clients who need your help
+ Career growth and experience with an industry leader with 50+years of history in a high-demand field
\#LI-LT1
Call Center Representative
Customer care representative job in Jersey City, NJ
We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner.
Call Center Representative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to up sell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Call Center Representative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare it to benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
Medical Call Center Representative DO NOT CALL OFFICE
Customer care representative job in Springfield, NJ
Job DescriptionBenefits:
401(k) matching
Health insurance
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Dental Call Center Representative
Customer care representative job in Cranford, NJ
Benefits For Full Time Employment Health Insurance, PTO, Paid Holidays, 401(K) and more!
We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.
Key Responsibilities:
Answer inbound calls in a professional and courteous manner
Schedule, confirm, and reschedule patient appointments using dental scheduling software
Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies
Handle inquiries related to insurance and treatment plans
Make outbound calls to remind patients of upcoming appointments or follow-ups
Update patient records accurately in the system
Coordinate with dental staff to ensure smooth patient flow and care
Follow HIPAA guidelines and maintain patient confidentiality
Requirements:
High school diploma or equivalent (Associate's degree preferred)
Previous call center, customer service, or dental office experience is highly desirable
Familiarity with dental terminology and insurance plans is a plus
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Proficient with dental or medical scheduling software (Denticon) preferred
Ability to multitask
Bilingual (Spanish, etc.) is a plus
Call Center Representative
Customer care representative job in New York, NY
Customer Service Professional who handles incoming and/or outgoing calls. Job Responsibilities: -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. -Other assignment as necessary.
-Extensive phone experience and computer literate.
Required Skills & Experience:
-Two (2) years of experience and Bilingual (facility specific).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Preferred Skills & Experience:
-N/A
Required Education:
-High School Diploma or general education degree (GED).
Preferred Education:
-N/A
Required Certifications & Licensure:
-N/A
Preferred Certifications & Licensure:
-N/A
Call Center Rep/Sales BDC
Customer care representative job in Union, NJ
Dealership:L0443 Planet HondaPlanet HondaNow Hiring: Driven BDC/Call Center Sales Representatives!
Take Your Career to the Next Level with Planet Honda!
Planet Honda part of the Lithia & Driveway family of dealerships, is searching for high-performing, Business Development Center Sales Representatives to join their award-winning team! If you want to work in an amazing, employee-centric environment with a tremendous opportunity to grow your career with the very best in the business, now is the time to make your move!
Who are we looking for?
Automotive Sales BDC, Internet and/or Client Advisor experience is preferred
We will train candidates who have great people skills and ambition
Customer-focused, energetic, and self-motivated
Outstanding follow up skills
Ability to convert internet leads to appointment/sale
Team player
Strong communication skills -verbal and written
Excellent computer skills including CRM proficiency
Highly organized with attention to detail
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The hourly wage range for this position is $15.49 hourly with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Information about LITHIA's comprehensive benefits can be reviewed on our careers site at ******************************
Auto-ApplyCall Center representative
Customer care representative job in New York, NY
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Call Center Representative
Customer care representative job in New York, NY
Role Requirements:
Our colleagues are dedicated professionals who love to learn and grow. The ideal Registry Abstractor candidate will meet the following criteria:
Must be CTR certified.
ODS-C with 2+ years' experience abstracting for CoC-accredited and/or SEER-reporting facilities.
Average productivity rate of one case/1.5 hours with a 95% accuracy rate.
Passing score on the Registry Abstractor pre-employment assessment.
Thorough working knowledge of the use and application of standard cancer registry manuals and resources.
Commitment to maintaining your active ODS-C credential as well as knowledge of current and future abstracting guidelines.
Experience with cancer registry software programs and electronic medical record system(s) (EMRs).
Able to communicate effectively in a variety of settings in both written and oral forms.
Experience with various e-mail and business software applications.
Preference will be given to those candidates who meet the criteria above, and who also have the following:
All candidates under consideration must successfully pass the pre-employment assessment.
Remote abstracting experience in a HIPAA-compliant home office setting.
Experience with more than one cancer registry software program and EMRs including Epic, Cerner, Aria and/or Mosaiq.
Can apply critical thinking and basic logic skills to carry out instructions in written, oral and diagram forms.
If this sounds like the right role for you, we encourage you to apply today! We look forward to talking with you!
Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.