Customer Care Representative jobs in North Bergen, NJ

Salary: $60,000-$70,000/year About Us At Vibe, we're redefining retail with the first AI-powered point-of-sale system built to streamline your business. With Vibe, merchants can manage inventory, unify sales channels, process payments, track performance, and grow customer relationships-all from a single platform. Our technology gives retailers full visibility and control over their backend operations, enabling them to: Process sales and manage inventory in real time Collect valuable customer data for targeted marketing and loyalty programs Access in-depth reporting and analytics to drive smarter decisions The Role We're looking for a Customer Support Specialist to join our Brooklyn team. You'll be the first point of contact for our retail customers-helping them resolve issues, answer questions, and get the most out of the Vibe platform. What You'll Do Respond to incoming support calls and emails from merchants Troubleshoot POS hardware, software, and payment issues, coordinating with internal teams to deliver timely solutions Guide customers through system features and best practices Maintain accurate records of customer interactions in our support tools Share insights and feedback to help improve our products and services What We're Looking For 1-3 years of experience in customer support, technical support, or help desk roles Strong communication and problem-solving skills Comfortable learning and explaining new technology Friendly, patient, and professional approach to customer service Available to work in-person at our Brooklyn office If you're passionate about helping businesses succeed, love solving problems, and want to be part of a team bringing cutting-edge retail technology to market, we'd love to hear from you!

Title: Call Center Representative Shift: (8:00 AM - 4:00 PM), 40 hours/week Duration: 9-Weeks Contract (Highly possibility of extension) Pay Range: $28 to $30 per hour Job Description: Support Corporate Payroll Operation with scheduling, rescheduling, and confirming patient appointments Answer phones, respond to appointment inquiries, and make reminder calls Use internal systems, pagers, and make overhead announcements as needed Performing other assigned tasks; requires strong phone experience and computer skills Required Skills: High School Diploma/GED. Must work onsite at one of the following locations: Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan 1 year of experience in a call center environment, including payroll timekeeping Experience in a hospital setting preferred Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook) Bilingual (facility specific) preferred or required based on location. Benefits: Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Smartlinx, together with our recently acquired companies Bektek and StafferLink, partner with thousands of organizations to unlock the potential of their greatest asset: people. As a leading B2B SaaS provider, our workforce healthcare platform radically simplifies management of the healthcare workforce, giving clients transformational visibility, predictability and control. It's an exciting time to join our growing team as we continue to drive innovation and deliver meaningful impact across the healthcare ecosystem. Our Vision is a world where caregivers always feel equipped to provide the best possible care. Our Mission is to anticipate the needs of healthcare organizations and pioneer game-changing solutions to complex workforce challenges. We are looking for a passionate, solutions-driven Customer Support Specialist to join our growing team. Supporting our Bektek business, this role is perfect for someone who thrives in a fast-paced, team-oriented environment and wants to make a real impact by supporting our customers and solving complex issues. You will act as a front-line problem solver and trusted partner for clients using our tools. Key Responsibilities: Provide top-tier technical support via phone, email, and chat to resolve customer issues related to our payroll software. Troubleshoot software issues using advanced techniques, research solutions, and guide users toward resolution. Collaborate with internal teams to resolve client inquiries. Accurately document and manage support cases in a clear, actionable way for internal teams and external customers. Create, edit, and maintain knowledge base articles to enhance customer self-service options. Participate in continuous improvement by identifying recurring issues and suggesting product or process enhancements. Required Skills and Qualifications: Minimum 1 year of experience in technical support, help desk, or customer service for a software product. Strong problem-solving skills and technical aptitude with the ability to explain complex concepts to non-technical users. Excellent verbal and written communication skills with a focus on customer satisfaction. Proven experience troubleshooting customer issues. Ability to work independently and as part of a team in a fast-paced environment. Strong attention to detail and commitment to quality service. Why Join Us? At Smartlinx, we believe in empowering our employees and customers through technology and exceptional service. If you're a motivated problem-solver who enjoys helping people succeed and being part of an innovative, high-impact team, we would love for you to join our team. At Smartlinx company, we are committed to an equal opportunity employer and welcome applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates will receive equal consideration for employment without regard to race, color, religion, sex, ethnicity, disability status, protected veteran status, or any other aspect that is protected by law.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at BNY Mellon, Fidelity, or Bank of America, among many other leading organizations in the New York | New Jersey area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Business Operations - Banking - IT Support - Investment Operations - Data Analytics - Project Management - Network Security & Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:New York, NY-10060

Lincoln Park, NJ Temp Experts is actively seeking a Customer Service Specialist to join a well-established banking company in Lincoln Park, NJ. This is a Hybrid opportunity. The ideal candidate must be detail oriented and have high volume, multi phone line experience, preferably with a bank or similar industry. Responsibilities Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience. Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries. Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services. Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels. Responsible for achieving individual sales, referral and service quality goals. Develop referrals from prospects calling to inquire on bank products and services. Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay Requirements: High School Diploma or GED. A minimum of 2 years' high volume call center experience, teller or branch banking experience. Bilingual (Spanish/English) is preferred. Excellent verbal and written communication skills. Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. Proficient computer skills; ability to understand and utilize multiple systems, computer and databases. Demonstrate a working knowledge of bank products, services and policies. Detail oriented and organized. TempExperts is an Equal Opportunity Employer.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

FourWebGroup is a full-service media agency focusing on creation to deployment. Role Description This is a full-time on-site role located in Wayne, NJ for a Customer Service Representative at FourWebGroup. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, managing customer service tasks, and enhancing the overall customer experience. Skills - Experience with SproutSocial is a plus - Experience with Outlook is a plus Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Service skills Experience in improving Customer Experience Strong communication and interpersonal skills Problem-solving abilities and attention to detail Ability to work effectively in a team Previous experience in a customer-facing role is a plus High school diploma or equivalent required

Akkodis is seeking a Customer Service Representative for a Contract position with a client located in Clifton, NJ. Ideally looking for applicants to have a solid background in customer service. Pay Range: $17-18/hr. The rate may be negotiated based on experience, education, geographic locations and other factors. Job Overview: We are seeking experienced Customer Service Representative familiar with overseeing administrative projects. This job is fit for you if you come in with experience into call and email support. If you are interested in this Customer Service Representative job in Clifton, NJ, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************ The Company will consider qualified applicants with arrest and conviction records.

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

Connections Personnel is hiring for a temp-hire Customer Service/Inside Sales for our client located in Union. Looking for a outgoing individual to join their team! The main responsibilities for this Customer Service/ Inside Sales Rep would be: Account management for 2 Sales Representatives Quote preparation Customer inquiries Update and maintain price files Track and analyze sales data. Create price files with a pivot table Try to revive old clients Key qualifications: MS Office Excel is a MUST! Min 1 year sales experience Opportunity to work at a small company with a variety of responsibilities, have an impact, and gain experience in B2B sales. Experience in electrical, manufacturing, or distribution environment plus - Salary $20.00-$25.00 Hours 830am-430pm Benefits: Medical, PTO ,Life insurance and 401k Once hired permanently For immediate consideration please apply online at: https://connections.securedportals.com/apply/

Primary Function of this role is to provide superior customer service when interacting with the customers of the Bank while processing customer transactions, which include but not limited to processing of deposits and withdrawals, check cashing, mail/phone transactions, fund transfers and wires, and cashier's check selling; verify appropriateness of customers' documents, and support file maintenance. In addition to facilitate with account opening/maintenance/renewal/closing process as a backup for account service function. ESSENTIAL FUNCTIONS: Customer Service (50%) Process daily cash/non-cash transactions activities and daily cash balancing. Accept and process loan payment, federal tax deposit, and all deposits and payments presented by customers, mails, and courier services. Provide superior customer service in all functions and departments related to customer transactions and account services. Accept and input stop payments and hold on funds upon requests. Process wire transfers (daily wire log, wire agreements, wire request sheet, etc.) Operations (30%) · Perform daily branch cash recap, vault register, daily operational working supply verification, check registration log and verification of large incoming clearing items. Backup and process the dual custody of ATM balancing, night deposit, Bank by mail, carrier process, and other assigned process. Account Maintenance (20%) Facilitate with account opening/maintenance/renewal/closing process, which includes account opening/renewal/redemption/closing, request of Debit/ATM card activation and address change, and other required account maintenance for backup Account Service function. OTHER RESPONSIBILITIES: Make customer referrals (especially Affluent customers) and cross-sell of Bank products to support the branch to achieve financial goals. Successfully complete all mandatory training on related Bank's and BSA compliance as well as other laws and regulations as assigned and in a timely manner. Perform other duties as assigned EDUCATION, EXPERIENCE AND SKILLS REQUIRED: · 1+ year of customer services experience in the branch banking industry or related environment. · Knowledge of banking products and procedures including teller procedures and policies, audit procedures, and Bank's laws and regulations · Detail oriented and previous cash handling is preferred. · Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology · High School diploma or equivalent with anticipation of continuing education towards degree Fluent in English and Chinese (mandarin preferred) is a major plus PHYSICAL DEMANDS: Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less COMMUNICATION DEMANDS: Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff. WORK ENVIRONMENT: · Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits. Compensation The base pay range for this position is USD $16.50/Hour - USD $19/Hour. Exact offer will be determined based on job-related knowledge, skills, experience, and location.

CSR Entry Level (Commute to Manhattan Required) Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills. Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar. Customer Service Responsibilities list: Manage large amounts of in person customers Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Credentials Some customer support experience is recommended Over-achieving mentality Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma This is an immediate hire role. Thank you for your time!

Love Making People Happy? Join Our Team! Shift: 9:30 AM - 6:30 PM with a 1-hour unpaid lunch. Duration: Temporary Assignment extending until October 15, 2025 (no extension, but potential for holiday support). Work Model: Hybrid - 2 days in office (Wednesdays and Thursdays), with more in-office time during onboarding and training. Option to work more days in the office if preferred. Compensation: $ 20.00 -21.00 hour pay rate. The Role: This is an exciting entry-level opportunity for a compassionate problem-solver to be the heart of our customer experience! As our Global Concierge, your sole mission is consumer happiness! You'll be part of our dynamic Digital Team, reporting to the Global Online Client Care Manager , and collaborating across departments to ensure every customer inquiry is resolved with care. What You'll Do: Customer Champion: Be the first point of contact for email and phone inquiries regarding online orders, creations, and lab-boutiques. Problem Solver: Support customers with general order and product questions via email and phone within service level agreement timeframes. Assist on our Customer Service phone lines (approximately 3 hours daily) and resolve consumer cases empathetically and promptly. Order Alchemist: Liaise with our order fulfillment team to ensure seamless order delivery and communicate any service exceptions like delays or modifications. Scent Guide: Help customers on their "Scent Discovery Journey," recommending creations and assisting with site navigation, order placement, and account registration/troubleshooting. Organizational Ace: Monitor and maintain communication channels by categorizing requests , manage urgent consumer concerns , and maintain e-commerce logs. What You Bring: Experience: 1+ years of experience in a professional office setting. Retail experience, administrative experience, and experience working in customer service online or in a call center are all highly valued. Anything involving multitasking helps! Soft Skills: Strong teamwork ability, active listening skills , empathy, and familiarity with our brand is a nice plus. Client Service Star: A natural aptitude for providing exceptional, high-touch service. Communication Pro: Excellent verbal, interpersonal, and analytical skills. Tech Savvy: Proficient with MAC OS and MS Office; Salesforce is a plus! Agile & Adaptable: Ability to multitask, work with urgency, and perform under pressure. Flexible Spirit: Willingness to work all shifts, including weekends and overtime during busy periods. Ready to join our scented revolution? Apply Today!

Job Description ByHeart is an infant nutrition company built from the ground up to deliver real innovation on behalf of babies and parents. Our mission is simple: make the best formula in the world. That's why we studied the latest breast milk science, worked directly with suppliers we know and trust, set uncompromising quality standards, developed our own small batch blending process, built our own manufacturing facilities, and conducted a groundbreaking clinical trial. Our goal is to create a future where all parents feel amazing about feeding their baby—no matter how they do it. When we launched our Whole Nutrition Infant Formula in March 2022, we were the first new U.S infant formula manufacturer in 15 years. Since then, we've been leading the way in a lot of ways. We're… The only U.S.-made infant formula to use organic, grass-fed whole milk The first and only U.S. infant formula company to add the two most abundant proteins found in breast milk—alpha-lac and lactoferrin—to our ingredients list The first infant formula company to receive Clean Label Project's Purity Award (and we test for 700 contaminants vs the required 400) We ran the largest clinical trial by a new infant formula brand in 25 years—clinically proving our benefits vs a leading infant formula like: Less spit up Softer poops Easier digestion More efficient weight gain Enhanced nutrient absorption Longer stretches between nighttime feeds* ByHeart has rapidly emerged as a leader in infant nutrition, fortifying the domestic supply chain by owning end-to-end manufacturing in 3 US facilities and ranking in the top 10% of the U.S. infant formula category within just one year. Strategic partnerships with retailers like Walmart and Whole Foods have expanded access to their premium, science-backed formula, now available in over 70% of U.S. stores. With >$400M in funding, we're shifting the industry forward—and this is just the beginning. Help us build a future where all parents can feel amazing about feeding, by joining our growing team of >300 people that stretches across the country. We're proud to offer competitive, family-first benefits, including but not limited to: Health insurance for the whole family: medical, dental, & vision insurance covered 100%, with 90% coverage for your family. Flexible paid time off: plus 12+ company holidays, and 2 floating holidays to use at your discretion! 16-weeks of fully-paid parental leave and new parent support: free 1-year supply of formula, cozy feeding suites, and paid pumping time. Up to 6% 401(k) Match to help you plan for your future. Company equity for every employee: because when we succeed, we succeed together! Visit our site to learn more, and check out some recent press on ByHeart: Entrepreneur: The Illusion of the Shelf – The Driving Force Behind Infant Formula Shortages, and What Needs to Change Forbes: A Startup Wanted To Make A Better Baby Formula. It Took Five Long Years. Business Insider: ByHeart Announces Published Data in a Scholarly Journal on Benefits of The Novel High Quality Protein Blend in Their Groundbreaking Next-Generation Easy to Digest Infant Formula Axios: Infant formula maker ByHeart raises $95 million BabyCenter: 2024 Best formula for Breastfed Babies New Modern Mom: The Clean Formula Moms Are Loving *based on data from infants at approximately 4 months of age Role Description Reports To: Sr. Director, Product Safety and Consumer Insights Location: NYC or Remote Start Date: ASAP ROLES & RESPONSIBILITIES Serve as the first point of contact for all customer inquiries, supporting parents with compassionate and thoughtful care. Respond promptly across all channels, consistently exceeding our best-in-class service level agreements (SLAs). Follow established protocols and processes for addressing urgent customer concerns, including inbound health-related and quality complaints. Assign accurate tags and apply response macros to each inquiry to ensure high-quality data capture and actionable insights on our parent community. Carry out reimbursements (refunds and replacements) per internal standard operating procedures (SOPs), using empathy and sound judgment to ensure resolution aligns with both parent needs and business guidelines; promptly escalate or consult a subject matter expert (SME) when clarification or approval is needed. Contribute to continuous improvement efforts by identifying and highlighting recurring parent concerns, and collaborating on solutions that enhance the customer experience. Ensuring that customer-facing PX messaging is aligned with community and brand teams. Skills & Qualifications 2+ years of experience on a customer care team within a consumer-facing organization. Background in nutrition or health industry, strongly preferred. Strong interpersonal, collaboration, communications skills. Excellent grammar and writing skills. Superb attention to detail. Experienced in using Google Workspace, MS Office Suite, especially PowerPoint, Word and Excel CRM Experience in Gorgias, Zendesk preferred The minimum annual salary for this position is $59,000 and the maximum is $70,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company's equity program, plus our robust medical, dental, vision, retirement, and other benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionAscension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is dedicated to identifying and attracting top talent across the nation. With a unique blend of cultural insight and professional expertise, we pride ourselves on creating an environment that fosters success for both employers and candidates.Ascension Global Staffing & Executive Search is seeking an associate for our client's New York City office. This attorney will be a key member of a dynamic and highly regarded Consumer Financial Services practice group. The ideal candidates will have 2 to 5 years of business, commercial, and/or financial services litigation experience. This role will provide immediate client-facing responsibilities, court experience, and case management ownership. Candidates must have excellent academic and professional credentials, superior research and writing ability, strong analytical skills, and excellent communication skills. Candidates must be in good standing in New York. New Jersey or other bars are a plus. The salary range for this position is $235,000 - $305,000

Be Part of Something Transformative This is a unique opportunity to join a new and innovative team at monday.com, where you'll help shape the future of Customer Experience impact on growth retention for SMB accounts. The Retention Team is built of product experts focused on driving gross retention by delivering exceptional experiences and guiding customers to discover and adopt high-impact use cases that turn product potential into real-world outcomes. Our team is in incubation mode, we are actively testing, building, and refining what a world-class, scalable retention operation looks like inside a fast-moving, global CX organization. We're redefining proactive customer engagement with a mix of AI-powered insights, human connection, and fast experimentation and we're looking for highly skilled, curious, adaptable and customer-obsessed people to join us on that journey. This is not a typical Customer Success, Support / Experience or Sales role. You won't own a fixed book of customers. Instead, you'll be part of a brand-new team with a unique mission: to deliver impactful customer experiences at scale to support long-term retention. What You'll Do * Deliver Exceptional Customer Support and Drive Retention: Engage with customers through both inbound tickets and targeted outreach across chat, email, phone calls and video. You'll balance effective, high-quality service with consultative, value-led conversations, helping users overcome blockers, increase adoption, and unlock long-term value from monday.com. * Support Commercial Growth Through Product Expertise: Leverage your deep product expertise to help customers discover impactful new ways to use monday.com. By identifying opportunities aligned with their goals, you'll support upsell, cross-sell, and new business expansion. Not through sales targets, but by building trust, guiding adoption, and enabling long-term success. Your guidance will play a key role in helping customers realize more value and stay with monday.com. * Lead Purposeful Discovery to Unlock Real Impact: Go beyond surface-level conversations by running thoughtful, strategic discovery sessions. Quickly uncover what matters most to your customers - their goals, challenges, and opportunities - and use those insights to guide them toward meaningful, tailored solutions with monday.com. * Build & Present Strategic Use Cases: Help customers visualize success by designing and presenting clear, relevant workflows and use cases that map directly to their needs. * Contribute to Building the Team and Function: As a core member of a small, agile team, you'll play a hands-on role in building and testing new approaches to retention. You'll contribute your experience and innovative mindset to help shape our playbook, influence team processes, and lead cross-functional projects that support the growth and structure of the team. What We're Looking For * You have 2+ years of experience in a customer-facing B2B SaaS role (such as Customer Success, Support/Experience, Implementation, or Product Enablement), ideally supporting SMB or mid-market customers at scale. * You're experienced in working across many customer engagements simultaneously, identifying needs quickly, and delivering value through targeted, high-impact interactions rather than long-term account management. * You demonstrate a proactive approach, are comfortable in fast-paced, dynamic environments, and can adapt quickly as priorities shift, all while staying focused on delivering value. * You have hands-on experience working with SaaS products and feel comfortable navigating technical tools, settings, and workflows. You pick up new systems quickly and can understand product behavior in order to support and guide customers effectively. * You're data-driven and systems-savvy, confident using CRM tools and product data to inform your decisions and strategies. * You're a clear, confident communicator who builds trust quickly with customers. You know how to make users feel heard, supported, and confident in their journey, translating needs into meaningful actions that drive retention, adoption, and long-term value. * Eager to Learn and Grow, you're curious, open-minded and seek out opportunities to learn and develop. * You thrive in a global environment, you know how to collaborate well across cultures and regions. You're a strong team player who actively supports team goals, shares knowledge, and contributes to a smooth, aligned way of working. * You have strong written and verbal communication skills, you can communicate clearly, professionally, and empathetically with customers and colleagues around the world. * Prior experience in a Support Role is an advantage. Why Join Us? This is a rare opportunity to help shape a brand-new function within a fast-growing, globally recognized company. monday.com is a top-rated SaaS platform with a massive and loyal customer base, known for its innovation, product excellence, and customer-centric culture. From cutting-edge CX technologies to a culture of constant learning, this is the place to help build the future of how customers experience monday.com. For New York City-based hires only: Compensation Range: $82,000-$95,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Details: Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24/7 basis.Pays: $40.000 per year Schedule: Wednesday and Thursday off Tuesday, Friday and Saturday 2pm - 10pm Sunday - Monday 8am - 4pm KEY ESSENTIAL FUNCTIONS: • Collect and manage information in regard to the unit condition and status of all units in the Acacia Network Housing family portfolio. • Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally. • Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel. • Update CARES daily facility rosters. • Maintain electronic systems (CARES/Foothold) and accuracy at all times. • Develop reports on status, progress, billing, and invoicing. • Facilitate client transfer • Resolve problems by clarifying issues and explore alternative solutions • Monitor the receipt & delivery of client notices • Sort and facilitate deliver of client mail and packages • Communicate verbally and in writing to answer inquiries and provide information • Maintain a high-level professionalism/customer service REQUIREMENTS: • High School or GED required • At least 1 year of Call Center experience • Candidates must be able to multitask and be computer literate • Knowledge of Electronic Records/CARES/Foothold/NextGen • Experience with customer service and heavy phone usage is a must • Empathic to multi-task in a fast-paced office setting • Spanish speaking and medical experience are a plus *Acacia Network is an equal opportunity employer. *

New York Plastic Surgical Group is looking for a per-diem call center operator for our Plastic/Reconstructive Surgery practice who is motivated and focused on excellent patient care. This individual will play an important role in the 1st contact with most patients calling our office. Processes of the medical practice and must exhibit superior customer service. Candidates must be comfortable working with patients, display excellent communication and organizational skills, and have superb customer. service skills also will answer high-volume calls on a multi-line phone system. *ABILITY TO SPEAK SPANISH FLUENTLY Location: Remote MANDATORY TRAINING: GARDEN CITY NY for 3 months WHAT WE CAN OFFER YOU: Annual bonuses based on performance evaluation 401k at a 3% Match Deep Blue Med Spa Employee Benefits Program (50% product discount, complimentary and discounted services, including injectables, etc.) Educational Development/Tuition Reimbursement Wellness programs (Employee Assistance Program, Discounted gym memberships, discounted wireless phone services, etc.) EDUCATIONAL REQUIREMENTS: ❖ Associated Degree Required, Bachelor's Degree Preferred QUALIFICATIONS AND EXPERIENCE: ❖ Call Center experience (high call volume) (medical experience preferred) ❖ Working knowledge & understanding of medical terminology ❖ Working knowledge & and understanding of insurance plans and self-pay patients ❖ Excellent communication and interpersonal skills RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES: ❖ Answers telephone promptly and in a polite and professional manner to meet New York Plastic Surgical Groups' customer service standard of excellence. Answer high-volume calls on a multi-line phone system; screen and direct calls, take detailed messages, and/or forward telephone calls to the appropriate physician or team member. ❖ Receive all types of calls and make various types of appointments for all locations. Schedule those appointments and have a working knowledge of providers, and an understanding of systems, processes, and services rendered. ❖ Verify and update all demographic and insurance information upon scheduling all appointments, and run patient eligibility when finalizing an appointment. ❖ Turn on/off phone our system, put phones on service, when necessary, confirm on-call physicians with Answering service when putting the phones on night mode. ❖ Maintain a full working knowledge of injectable products, current promotions, and services offered by Deep Blue Med Spa. ❖ When necessary, will be responsible for training new phone operators for the call center. ❖ Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, and complying with HIPPA rules and regulations. Compensation $20.00 - $22.00 ABOUT US: New York Plastic Surgical Group, a division of Long Island Plastic Surgical Group, is the largest, longest-running academic plastic surgery group in the nation. Established in 1948, our practice has treated over half a million patients and developed many of the region's specialty centers including microsurgery, burn surgery, wound care, facial reanimation, peripheral nerve reconstruction, and cleft care. With 20+ surgeons and 10+ locations, we are proud to provide patients with over 75 years of medical innovation. In addition to offering a full spectrum of plastic surgery and injectable services to our patients, we are also committed to supporting our community by meeting the need for reconstructive care. Each year our practice hosts an annual Breast Cancer Summit to provide an overview of the latest developments in breast cancer care and reconstruction. Beyond our work locally we are also proud to partner with ReSurge International to bring our expertise in limb reattachment, complex wound and burn management, reconstructive cleft lip and palate repair, and other life-altering surgeries to underserved communities worldwide. When it comes to aesthetics, our surgeons are proud to oversee Deep Blue Med Spa, a comprehensive medical spa designed to provide patients with non-surgical aesthetic options clinically proven to rejuvenate, restore, and refresh. From relaxing and results-driven facials to laser treatments and skin tightening, our highly skilled physician assistants, nurse practitioners, and medical aestheticians offer services customized to meet the needs of every patient. We also offer several medical-grade skincare brands including our signature line: ProBLUEMD .

Business Development Center (BDC) | Internet Sales Representatives Along with department team members, this role responds to all internet leads, confirms sales appointments, and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership and marketing efforts by accurately obtaining and logging customer sources. BDC Reps report directly to the Internet Sales Director. Responsibilities Create, maintain, and measure the internet and business development processes (for both sales and service) Managed a group of customer service representatives in a call center environment. Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators. Cultivate engaged, intelligent, and consistent staff Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet Contribute to high scores for the manufacturer’s customer satisfaction index (CSI) Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity We Offer. Paid training bonuses Health, dental, vision, life, and disability insurance Employee purchase program $16.75 an hr Plus Commission Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities. The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed Powered by JazzHR IZ2kk9VFrW