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Customer care representative jobs in Oklahoma City, OK

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  • Customer Support Representative

    Insight Global

    Customer care representative job in Oklahoma City, OK

    Must Haves: Basic computer skills - Understanding of Microsoft Office Suite 2+ years of Customer Service experience and/or Sales experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Plusses: Retail experience Microsoft Excel Logistics experience/supply chain experience Experience with FedEx, UPS, USPS, etc. Day to Day: This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.
    $27k-34k yearly est. 3d ago
  • Customer Retention Representative

    Cox Enterprises 4.4company rating

    Customer care representative job in Oklahoma City, OK

    Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Customer Retention and Sales Representative Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Oklahoma City, OK. What You'll Do * You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. * You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. * Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. * You'll upsell, cross-sell, and work to retain every customer with whom you interact. * You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) * You'll use our customer database to tailor solutions and help customers understand their billing. * What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: * First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. * Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. * Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum * High school diploma, GED, or relevant work experience * Effective communication skills * Excellent computer skills * Demonstrated ability to multi-task * Excellent interpersonal skills to work effectively with teams * Excellent ability to persuade others through indirect influence * Ability to seek out opportunities and take initiative with little or no direction * Demonstrated capacity to thrive in a high-change, often ambiguous business environment * Ability to establish customer relationships in a fast-paced environment Preferred * Experience in the telecommunications industry * 1+ years in a sales quota or retention environment * 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $51.6k-67.2k yearly Auto-Apply 15d ago
  • Customer Service Representative

    M-D 4.3company rating

    Customer care representative job in Oklahoma City, OK

    We are seeking a detail-oriented Customer Service Representative to join our dynamic team. This role involves managing customer interactions across multiple platforms while delivering exceptional service. The ideal candidate will handle customer inquiries, process orders, and provide technical support, focusing on first-call resolution and service excellence. Essential Functions: Commitment to delivering outstanding customer service Deal directly with customers either by telephone or electronically Strong communication skills (verbal and written) Have great organizational & time management skills Respond promptly to customer inquiries Handle and resolve customer complaints Strong attention to detail Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Process orders, forms, applications, and requests Ability to adjust to changes in procedures or customer service tools. Direct requests and unresolved issues to the designated resources throughout the organization Keep accurate records of customer interactions and transactions Maintain customer databases Ability to present products while identifying up-selling opportunities Support Outside and Inside Sales team Excellent ability to work independently and as a team Education and Experience College degree or 1+ years of customer service experience preferred Advanced Microsoft Office knowledge required Knowledge of customer service principles and practices Knowledge of relevant computer applications Hours: Monday-Friday 8:00 a.m. - 5:00 p.m. FLEX Schedule in office and from home Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSA) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also use our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc. , we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.
    $24k-32k yearly est. 26d ago
  • Customer Care Representative

    Yellowstone Local 3.9company rating

    Customer care representative job in Oklahoma City, OK

    Yellowstone Local is proud to represent Accutemp Heating and Air Conditioning, an industry leader in residential HVAC services. You're the voice our customers will remember, and the one they trust to get it done right. If you thrive in a fast-paced environment where every call is an opportunity to make a difference, this is where you belong. What's in it for You? Pay Range: $30,000-$60,000 annually based on experience and responsibilities Schedule: Full-time role with potential to work up to 12-hour days Perks: Growth potential into leadership roles Business casual dress code Supportive and engaging office culture Paid training and continuous development Opportunity to take on additional responsibilities as a dispatcher or team lead Why You'll Love It Here People-First Culture: You're not just filling a seat, you're bringing real value to customers and your team every single day. Growth & Recognition: We don't just promote potential, we reward it. If you're reliable, sharp, and take ownership, you'll go far here. Supportive Team: You'll work with a crew that's all-in; collaborative, mission-driven, and focused on winning together. Your New Role As a Customer Care Representative, you're the heartbeat of our front office and the first point of contact for every customer. Based in Oklahoma City, OK, your role is to provide a seamless, professional, and friendly experience that turns a simple phone call into loyal customer relationships. You'll also play a vital role in dispatching and supporting field teams to keep jobs on track and clients happy. Your day-to-day will include: Answering incoming calls with energy and professionalism (before the third ring!) Booking appointments and dispatching the right technician for the job Communicating clearly and proactively with customers about scheduling Managing the dispatch board to maximize field team efficiency and revenue Coordinating with parts and warehouse teams to keep techs on the job Debriefing technicians after each job and verifying payment was collected Prioritizing Club Membership client scheduling and follow-ups Supporting team members and maintaining a courteous, can-do attitude Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. High school diploma or GED required Associate degree preferred, but not required Strong customer service and communication skills (phone etiquette is a must) Professional verbal and written communication Proficiency in Microsoft Word, Excel, and PowerPoint Ability to think critically, prioritize tasks, and work both independently and as a team Experience with scheduling, dispatching, or working in a service center environment is a plus Bilingual (Spanish/English) is a plus, but not required Ability to occasionally lift 15-20 lbs and work extended hours when needed Comfortable working in a computer-heavy, fast-paced office environment Accutemp Heating and Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
    $30k-60k yearly 14d ago
  • Customer Retention Representative

    Cox Communications 4.8company rating

    Customer care representative job in Oklahoma City, OK

    Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Customer Retention and Sales Representative Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Oklahoma City, OK. What You'll Do You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. You'll upsell, cross-sell, and work to retain every customer with whom you interact. You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) You'll use our customer database to tailor solutions and help customers understand their billing. What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum High school diploma, GED, or relevant work experience Effective communication skills Excellent computer skills Demonstrated ability to multi-task Excellent interpersonal skills to work effectively with teams Excellent ability to persuade others through indirect influence Ability to seek out opportunities and take initiative with little or no direction Demonstrated capacity to thrive in a high-change, often ambiguous business environment Ability to establish customer relationships in a fast-paced environment Preferred Experience in the telecommunications industry 1+ years in a sales quota or retention environment 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $51.6k-67.2k yearly Auto-Apply 15d ago
  • Call Center Representative

    Lap of Love 4.0company rating

    Customer care representative job in Oklahoma City, OK

    Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour
    $16 hourly Auto-Apply 18d ago
  • Part-Time Customer Service Based Agent

    Easy Recruiter

    Customer care representative job in Oklahoma City, OK

    This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain. Tasks and responsibilities: Answer a high volume of incoming phone calls and/or member facing chats Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries Consider and offer compensations as necessary Operate as the liaison between customers, vendors, buying and operations staff Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats Uses problem solving and critical thinking skills to resolve order/product/delivery issues Required skills, abilities, and certifications: Education/Training: High School Diploma or GED preferred Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course Experience: Previous customer service experience preferred Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required Must be able to work a flexible schedule including weekends and split days off Recommended skills, abilities, and certifications Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through. Ability to adapt and work well under pressure in a fast-paced environment Ability to take ownership and solve problems Ability to demonstrate learning and decision making skills Strong time management skills Bilingual capabilities a plus We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Disability accommodations Inclusive of minority and disadvantaged groups LGBTQ+ friendly workplace Age-inclusive Diversity and inclusion training or programs Paid time off Job Type: Part-time Pay: $18.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Vision insurance
    $18.5 hourly 60d+ ago
  • Customer Relations Specialist

    Beyond Acquisitions 4.1company rating

    Customer care representative job in Oklahoma City, OK

    Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions. At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction. Job Description We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us. Entry-Level Customer Relations Specialist Responsibilities: Learn and master all client product knowledge and be able to answer consumer questions effectively. Present product and service packages to consumers representing our client's brand in a professional and curious manner Qualify consumers for sales promotions and close every sale with confidence Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations. Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction. Qualifications Requirements of the Entry-Level Customer Relations Specialist: Impeccable communication and public speaking abilities Must possess a competitive nature and drive to excel Ability to work in a team-based environment and individually with little or no supervision Ability to overturn objections and utilize negotiation tactics Proven ability to persuade consumers and close sales 6 months-3 years of experience in a customer-facing, sales, or customer service environment Additional Information Growth Opportunity & Benefits We Offer Every Sales Assistant: Individualized training for those with little or no experience Competitive compensation, bonuses, and incentives Virtual networking events Yearly company-paid retreats We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
    $22k-29k yearly est. 5h ago
  • Call Center Representative - Oklahoma City, OK

    Gainwelltechnologies

    Customer care representative job in Oklahoma City, OK

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative - Oklahoma City, OK at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. * Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed * Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved * Adhere to the client's SLAs and consistently meet production targets * Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes * Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for * 2 or more years of customer service experience in any industry * Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong problem-solving skills to bring inquiries to effective resolution * Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally * Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role * Must live in driving distance of Oklahoma City, OK. #LI-HYBRID #LI-CM1 The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $27.2k-38.9k yearly 18d ago
  • E-commerce Customer Service Agent

    Group 1 Automotive

    Customer care representative job in Oklahoma City, OK

    Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative. E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity. This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you. Job responsibilities include and are not limited to; * Processing all internet orders from our many customers platforms * Responding to customer emails in a timely and professional manner * Answering all incoming phone calls, processing phone orders and providing customer service resolution * Performs quality control checks on all orders fulfilled * Handle returns * Fraud detection and prevention * Taking on related projects assigned by Management and following through accordingly Job Requirements: * Excellent written and verbal communication * Exceptional organizational skills * Proficiency in Microsoft Office with ability to learn new systems and programs quickly Compensation & Benefits: * Monday - Friday, 8:00 am - 5:00 pm, No weekends * Air-Conditioned environment * Exciting and casual work environment * $15.00 to $17.00 per hour Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend. * All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
    $15-17 hourly Auto-Apply 10d ago
  • 988 NBU Crisis Contact Chat Specialist

    Heartline

    Customer care representative job in Oklahoma City, OK

    Full-time Description HeartLine provides 24/7 support to individuals and families with a primary focus to de- escalate crisis situations presented via phone, text and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress. Specialists assess caller needs, provide information about or linkage with appropriate service providers, offer advocacy assistance when required, and follow-up, as assigned, to ensure that the individual's needs are met. To be considered for this role, applicants must reside in Oklahoma. Job Responsibilities: Responds to crisis chats/texts and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact. Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts. Gather information about the circumstances that precipitated the call and the caller's specific needs for assistance. Serve as a mandated reporter in cases of suspected abuse. Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model. Maintain confidentiality of all contacts adhering to HeartLine's policies and procedures. Complete required HeartLine paperwork, including the recording of all calls in the resource database accordingly. Utilize supervisory consultation for guidance, support, or debriefing as needed. Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures. Actively participate in HeartLine's community disaster/emergency response plan. Other duties as assigned. Requirements Education: High school diploma and bachelor's degree required. Experience: Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus. Required Skills and Abilities: Ability to work independently with confidence, as well as work as an integral part of a team of professionals. Ability to handle and manage stress due to scope and type of chats that may be received. Must have attention to detail and the ability to multi-task. Candidates must be willing to work flexible hours including days, evenings, overnight shifts, holidays, and weekends. Flexible hours may change based on coverage needs. Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. Work Environment: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization.
    $26k-37k yearly est. 11d ago
  • Call Center Representative

    Cellular Sales Verizon Authorized Retailer 4.5company rating

    Customer care representative job in Edmond, OK

    Call Center Representative Customer Service | Business Development Job OverviewThe Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs.About UsAt Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will· Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.· Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.· Coordinate and supply necessary documentation within online reporting trackers as needed.· Utilize internal systems to access and research customer accounts and history.· Confer with customers by telephone to provide information about products or services.· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.· Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.What we would like to see from you· Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.· Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.· Oral Communication: Shaping and expressing ideas and information in an effective manner.· Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.· Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Required Education and Experience· High School diploma or equivalent required.Preferred Education and Experience· Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Classification & BenefitsThe classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.Compensation1400 calls for monthly goal = $60043 appts = $1,45033 appts = $90024 appts = $45050% comms from appts made = About $300Hourly Rate = $10.8840 Hours per week/ 10am-6pmAbout $1600 in Hourly pay Total = $3,950 HighTotal = $2,950 LowIn Office/Not RemoteOther benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $45.1k yearly 10d ago
  • Insurance Customer Service

    Ben Osenga Allstate Agency

    Customer care representative job in Oklahoma City, OK

    Job Description Are you looking to start a sales career? We want highly motivated and convincing job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build your business, to develop the proper skills and understanding. We provide our new Insurance Sales Representatives with ongoing training and support on their path to success. We are seeking a passionate, self-driven, natural born salesperson with a desire to make a difference in people???s lives. ***Only Completed Assessments will be Considered*** Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Retirement Plan Hands on Training Mon-Fri Schedule Responsibilities Process customer policy change requests. Handle all incoming claim calls from customers and follow-up. Take premium payments from customers. Ask each customer for referrals and explain our referral program. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Return all phone messages promptly. Maintain knowledge of new products and services. Provides on-going support to insurance clients as needed. Provide customers with additional information about new products and services. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Work independently and as part of a team. Assess and identify the wants and needs of your customer(s) over the phone. Handle customer renewals. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Be a great self-starter with a sense of urgency. Career minded vision. Be able to obtain or currently possess a Property & Casualty insurance license. Strong work ethic and leadership skills. Strong communication skills, both oral and written. Be capable of handling customer rejection.
    $25k-32k yearly est. 11d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Customer care representative job in Oklahoma City, OK

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 13d ago
  • Customer Service Professional

    Spring-Green Lawn Care of Edmond, Ok 4.3company rating

    Customer care representative job in Edmond, OK

    Job DescriptionBenefits/Perks Flexible Schedules Competitive Compensation Careers Growth Opportunities For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job Summary Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads. Responsibilities Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations. Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy. Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail. Qualifications A high school diploma or general education degree (GED) required Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience Minimum typing skills 45 WPM.
    $31k-42k yearly est. 8d ago
  • Work At Home Focus Group Panel. Call Center Agent Experience Not Required.

    Apexfocusgroup

    Customer care representative job in Oklahoma City, OK

    Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences. Role Overview We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work at home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior call center agent experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today. Important Notice - No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.
    $22k-32k yearly est. Auto-Apply 5d ago
  • Customer Service Representative

    The Overhead Door 3.8company rating

    Customer care representative job in Oklahoma City, OK

    1-3 years Customer Service experience, door industry preferred Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Strong math skills required. Willingness to learn product and processes, and work as a team Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Other duties as assigned.
    $31k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Closed Loop Recycling, LLC 3.8company rating

    Customer care representative job in Oklahoma City, OK

    Route DriverJob Description Customer Service Representative (Route Driver) Closed Loop Recycling (CLR) is seeking a hard-working, self-motivated Route Driver to join our production team in OKC. CLR is one of the fastest-growing recycling companies. We provide a full service to manufacturers in which we provide them with reusable oil-absorbent material that soaks up leaks and spills in their facilities. Our plants' role is extracting the oily fluid from the material for reuse, laundering the material for reuse, cleaning out 55-gallon collection drums for reuse, and repackaging cleaned material. You'll be working with a small team but have room for advancement in your career here. This position will require truck training to service clients. Our CSRs remove 55-gallon collection drums filled with saturated oil absorbent mats, PPE, and other items and replace them with new materials. This is a physical, fast-paced, outdoor position that involves driving over the road, lifting, and moving heavy objects frequently, and communicating with our logistics department. Travel is required for this position as you will be OTR Monday-Thursday most weeks Driver Responsibilities: Class B CDL or Chauffer's License- (preferred) DOT Medical Card Ability to travel M-Th most weeks (over the road) Ability to move heavy objects (200+ lbs with assistance of a dolly or pallet jack) Must have a clean driving/criminal record Must pass our pre-employment physical strength test, Must pass our pre-employment drug and alcohol test Skills and Experience: High School Diploma or Equivalent Ability to use a pallet jack Ability to lift heavy objects Plant/warehouse experience Mechanic/carpentry/welding experience a plus CLR Employees Enjoy: Health, Dental, and Vision Insurance Paid time off Paid holidays 401(k) Headquartered in St. Louis, MO, Closed Loop Recycling (CLR) opened its doors in 1996, specializing in industrial textiles such as PPE, absorbents, rags, and wipers. CLR is dedicated to helping companies achieve green initiatives such as Zero Landfill and ISO 14001 certification through its proprietary Zero Liquid Discharge (ZLD) process and executing forward-thinking recycling solutions. CLR's success stems from its team, core values, and commitment to delivering legendary service. Closed Loop Recycling is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Learn more today at ***************************
    $25k-32k yearly est. 17d ago
  • Correspondence Rep

    Trinity Employment Specialists

    Customer care representative job in Oklahoma City, OK

    Job Description Correspondence Representative Schedule: Monday-Friday Starting Pay:$15/hour The Correspondence Representative plays a key role in supporting the daily operations of a medical billing department by accurately reviewing, routing, and processing incoming correspondence. This position ensures timely handling of documents, clear communication between departments, and accurate updates to patient records and billing systems. Key Responsibilities Open, sort, and process all incoming physical and electronic mail. Review incoming correspondence to determine appropriate next steps and route items to the correct department for follow-up. Fulfill requests for billing statements and medical records in accordance with company procedures and confidentiality guidelines. Update patient demographic information in the billing system to ensure accuracy and completeness. Verify patient insurance eligibility using designated online portals and resources. Retrieve Explanation of Benefits (EOBs) from provided websites for billing and documentation purposes. Identify, document, and assist in resolving patient billing concerns in a professional and timely manner. Qualifications Prior administrative, billing, or healthcare office experience preferred. Strong attention to detail and organizational skills. Ability to read, interpret, and route correspondence accurately. Excellent communication and customer service abilities. Proficiency with computer systems and comfort navigating multiple websites. Commitment to maintaining confidentiality and handling sensitive information appropriately. #HP TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter.Please visit the Career Centeron our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities! * Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. * Maintain files and control records to show correspondence activities. * Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. * Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. * Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. * Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. * Compile data from records to prepare periodic reports. * Route correspondence to other departments for reply. * Present clear and concise explanations of governing rules and regulations. * Process orders for goods requested in correspondence. * Compose correspondence requesting medical information and records. * Ensure that money collected is properly recorded and secured. * Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. * Compute costs of records furnished to requesters, and write letters to obtain payment. * Obtain written authorization to access required medical information. * Compile data pertinent to manufacture of special products for customers. * Complete form letters in response to requests or problems identified by correspondence. * Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations. * Confer with company personnel regarding feasibility of complying with writers' requests. * Type acknowledgment letters to persons sending correspondence. * Prepare records for shipment by certified mail. * Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
    $15 hourly 20d ago
  • Call Center Representative

    Cellular Sales 4.5company rating

    Customer care representative job in Edmond, OK

    Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will · Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. · Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. · Coordinate and supply necessary documentation within online reporting trackers as needed. · Utilize internal systems to access and research customer accounts and history. · Confer with customers by telephone to provide information about products or services. · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. · Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you · Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Oral Communication: Shaping and expressing ideas and information in an effective manner. · Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. · Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience · High School diploma or equivalent required. Preferred Education and Experience · Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $500-1.5k monthly Auto-Apply 60d+ ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Oklahoma City, OK?

The average customer care representative in Oklahoma City, OK earns between $21,000 and $33,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Oklahoma City, OK

$26,000

What are the biggest employers of Customer Care Representatives in Oklahoma City, OK?

The biggest employers of Customer Care Representatives in Oklahoma City, OK are:
  1. Pinnacle Propane
  2. Cardinal Health
  3. Yellowstone Bank
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