Customer care representative jobs in Oshkosh, WI - 487 jobs
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Customer Support Center Representative
Horicon Bank 3.6
Customer care representative job in Horicon, WI
The Customer Support Center Representative is responsible for providing accurate and efficient service and support to internal and external customers via email, secure message, or telephone communication. Promotes Horicon Bank as a full-service bank; maintains expected standards of customer service, product sales, referrals, and accuracy of account maintenance processed in compliance with Horicon Bank guidelines.
Principal Duties and Responsibilities:
Enthusiastically support the Bank sales function by providing exceptional service to internal and external customers of the Bank.
Promote and sell Horicon Bank products and services through inbound and outbound phone calls.
Assist with questions and inquiries regarding bank products, services, and procedures via telephone, email, or secured messaging.
Review and resolve internal and external bank errors/complaints received via telephone, email, or secured messaging.
Provide operational and sales support to internal customers through a direct support line.
Perform address changes, account maintenance, balance transfers, dormant account reactivation, and file maintenance. Assist customers with electronic and voice banking needs. Assist customers with credit and debit card inquiries, blocks and card maintenance.
Review online applications, process account opening, complete maintenance and provide support for accounts opened via our Digital Branch.
Process routine daily and weekly reports including audits, check back, and maintenance of customer accounts and profiles. Complete workflows requiring maintenance to accounts, RIMS and services.
Prepare documentation and reports of Customer Support Center function activities according to schedule or as requested.
Keep current on various types of fraud trends to protect the bank and our customers from potential fraud losses.
Additional Duties and Responsibilities:
Update knowledge and develop professionally on a continuing basis. Participate in internal and external training and development opportunities as required.
Perform other duties as may be necessary to fulfill the responsibilities of this role, or to assist in other areas of the bank.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to the AML/CFT team.
Knowledge, Skills, and Abilities:
High school diploma and a minimum of two years banking experience required. Previous new account opening experience preferred.
Computer literacy including experience with Office Suite, MS Word, MS Excel, and other computer software products.
Knowledgeable of all bank functions and understanding of bank products and services, including the rules, regulations, policies, and procedures.
Exceptional customer service and excellent verbal and written communication skills are necessary to adequately address customer inquiries and efficiently resolve conflict in the most appropriate manner while positively representing the bank.
Must possess the ability to plan and prioritize work, multi-task, exercise good judgment in all areas of responsibility, safeguard confidential information, and work effectively under pressure.
Ability to analyze data, identify and troubleshoot issues and provide practical solutions.
Working Conditions:
Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours and may include some evening and weekend hours.
This role description describes the general nature and level of work performed by employee assigned to this role. It does not state or imply that these are the only duties and responsibilities assigned to the role. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.
This role description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs to the employer and requirements of the role change.
$37k-42k yearly est. 19d ago
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Entry Level Customer Service & Marketing
Non-Stop Marketing
Customer care representative job in Oshkosh, WI
Non Stop Marketing is a full service marketing firm that specializes in direct marketing and promotional sales campaigns for some of the most respected companies in the entertainment, electronics and telecommunication industries. We work with titans in their respected fields inside of retail powerhouses of Fortune 500 companies.
Job Description
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing
Non-Stop Marketing
is one of the LEADING marketing firms providing exceptional service to large corporations in the Fox Valley area. We recently opened up a NEW OFFICE and are looking to fill several positions. These positions are ENTRY LEVEL to begin with RAPID advancement.
OPPORTUNITY:
Whether you are looking to get your foot in the door or already have experience, we are interested in hearing more about how your unique skill set can benefit our company. We have team members from all walks of life and believe that degrees and experience in marketing, as well as other industries, can benefit our company.
Qualifications
Our clients are all industry leaders thus we are selective about who we bring into our company to represent them.
If you have the following qualifications we are interested in meeting with you:
•Outstanding communication skills both verbal & written
•Able to prioritize and work independently with minimal supervision
•Able to work effectively in a team environment
•Detail-oriented and the ability to follow up on tasks
•Work effectively under pressure and maintain a positive attitude
•Capable of multi-tasking, prioritizing, and managing time efficiently
•To be the best in our industry, we have to have the best people working for us.
•Providing the right work environment is important to us.
We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded.
Additional Information
Non-Stop Marketing
is one of Oshkosh newest leading sales and marketing firms. We work with global industry leaders to provide the most efficient direct sales and marketing strategy, convert that strategy to actions and deliver the sustainable success they desire.
Non-Stop Marketing
continues to represent reputable clients alongside leading retailers to implement solutions that address today's challenges and tomorrow's opportunities.
Check out our website! *********************************
Like us on Facebook! ******************************************
Visit us on Google Plus! ******************************************************
Connect with us on LinkedIn! ******************************************************************************
Follow us on Twitter! **********************************
$36k-69k yearly est. 15h ago
Part Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer care representative job in Appleton, WI
Come and work for Envoy Air, an American Airlines Group Company, at ATW and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $14.91 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$14.9 hourly Auto-Apply 1d ago
Customer Solutions Representative
Village Associates Inc.
Customer care representative job in Pulaski, WI
Requirements
Education and Training:
3 - 5 years as a Customer Service Agent or similar
High school diploma or GED
Proven business or life-experience in troubleshooting
Knowledge/Skills/Abilities:
Understands the use of the multi-meters, AC/DC power
Understand troubleshooting PCBAs and electronics systems
Ability to interpret wiring schematics and drawings
Self-starter capable of observing and solving problems using all available resources
Must be able to establish priorities, work independently, and proceed with objectives without supervision
Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems and customers
Strong interpersonal skills in areas of verbal and written communications
High degree of accuracy and attention to detail
Proficiency with Microsoft Office products (Word, Excel, etc.)
Mechanical assembly build experience a plus
Motivational, listening, and problem-solving skills
Works well with others in a team environment
Clear and concise, fluent, and positive communication skills
Possess the ability to make good judgment calls in an environment without black-and-white rules
Ability to take on and resolve recurring difficulties with customers and staff
Travel Requirements:
Possible, but not regular, visits to customer locations as well as possible attendance at trade shows
Physical Requirements:
The ability to sit, stand, bend, and twist
$35k-53k yearly est. 44d ago
Care Coordinator
Family Services of Northeast Wisconsin 4.0
Customer care representative job in Green Bay, WI
Are you ready to work for an employer that truly values your contributions and well-being?
At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We're Hiring!
We are seeking a Care Coordinator to join our team. This full-time position is responsible for facilitating groups, providing case management assistance, referrals, job search/promotion, client transportation, urinalysis administration, advocacy, providing childcare and Family and Parenting Programming, assisting with other program administrative tasks, and assisting other Women's Recovery Journey (WRJ) team members while operating under WRJ Core Values. This position will split time between Brown County and Oconto County.
Key Responsibilities
Assess participants' needs, resources, and supports by utilizing assessments
Facilitate participant access to community resources including (but not limited to): making referrals, providing referral program and contact information, creating correspondence to clients and collaterals, scheduling appointments, assuring follow-through with meetings and appointments, providing transportation, accompanying clients and their families to appointments to foster warm-hand offs.
Advocate for participant and family to efficiently obtain needed services.
Collaborate with community and agency resources and maintain positive working relationships.
Data entry/track information such as client attendance, program expenses (i.e., bus passes and financial assistance given to participants).
Qualifications
Education:
Required: Bachelor's degree in human services or related field, or equivalent work experience.
Experience:
Required: At least one year experience working with children.
Preferred: 1+ years' case management experience; substance use disorder and mental health knowledge
Skills and Competencies:
Working knowledge of child development.
Ability to establish and maintain effective working relationships.
Ability to provide children with effective direction and supervision.
Ability to detect and recognize potentially hazardous situations and take immediate and appropriate action.
Willingness to work some evening hours required.
Valid Wisconsin driver's license with reliable personal vehicle for transporting persons served. Maintain required auto insurance and acceptable driving record requirements.
Why Join Us?
Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!
Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development.
We also prioritize work-life harmony and offer a variety of perks to enhance employee experience.
$41k-48k yearly est. 14d ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Customer care representative job in Appleton, WI
Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative at our Appleton, WI service center. In this role, you'll provide professional and timely support to our sales team and customers.
As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill - and that's where you come in.
Why join AIT?
In addition to competitive hourly pay, bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A lasting career - career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work/life balance
Team oriented company culture
What you'll do:
In our fast-paced team environment, you will partner with our customers and outside sales team to find products and services, solve customer needs, and build ongoing positive business relationships.
Solve customer inquiries, prepare quotes, process/expedite orders & returns
Source parts from suppliers nationwide
Assist in generating sales by upselling, adding on, & educating customers
Help in the stockroom & deliver orders to customers as needed
Qualifications & Skills:
1+ year customer service, inside sales, mechanical or maintenance experience required. Industrial distribution or parts counter environment preferred
High school diploma, GED or equivalent required
Must be able to lift up to 50 lbs.
Mechanical aptitude & attention to detail
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-AV1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$40k-54k yearly est. Auto-Apply 57d ago
GWI - Customer Concierge Representative
Renewal 4.7
Customer care representative job in Appleton, WI
Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.
The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.
KEY RESPONSIBILITIES:
Assist current customers with issues related to their window replacement projects
Work closely with the production team to ensure each customer has their project installed to their liking
Schedule product installations
Ensure customers have a positive experience buying their new windows and doors
Build concrete relationships with homeowners
Input project information to database
Update customer files
KNOWLEDGE, SKILLS, AND EXPERIENCE:
2+ years Customer Service experience
Excellent interpersonal skills
Data entry skills
Strong competence in Microsoft Office
High attention to detail
Ability to organize simultaneous tasks
Qualifications
BENEFITS:
Full medical, dental, life and disability insurance plans
Company matched 401K
Generous paid vacation and holidays
Paid training
Bonus program
The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier
$28k-36k yearly est. 8d ago
VCD Customer Support Representative
Valley Cabinet Inc.
Customer care representative job in De Pere, WI
Valley Cabinet is looking for a detail-oriented, analytical Customer Support Representative with a technical mindset. This role is ideal for someone who enjoys working with specifications, order details, and problem-solving while supporting customers accurately and efficiently.
As a Valley Cabinet Team Member, you'll enjoy:
Short Fridays - finish work at 1pm and get a head start on your weekend.
Full Benefits Package
Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability
Career Growth & Opportunities for Advancement
Bonuses, Paid Time Off, and 8 Paid Holidays
401(k) + Company Contribution
Onsite Nurse
Who we are: Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years!
What you will do: The Customer Support Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet door orders.
Essential Duties and Responsibilities:
*** This is not a typical customer service or sales role! ***
Most of your time each day will be data entry when reviewing, entering, and modifying customer orders.
Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries.
Grow your knowledge of the industry, our products, and the manufacturing process.
Build and maintain customer relationships.
Resolve product or service concerns.
What you need:
3 years of experience working in an office environment.
Experience in the cabinet door industry is a plus, but not required.
General understanding and ability to read order sheets.
Strong organizational and time management skills.
Effective customer communication skills including active listening, building rapport, conflict resolution, and empathy when appropriate.
Proficient with Microsoft Office systems.
Job Type: Full-time
$35k-45k yearly est. Auto-Apply 14d ago
Customer Success Representative
Red Line Plastics LLC
Customer care representative job in Manitowoc, WI
Are you ready to mold yourself into something great? If you enjoy a challenge, and want to be part of an energetic, forward-thinking team, then Redline is the place for you! We're not your typical workplace - we promise you'll never be bored, and your ideas will always matter.
Why You'll Love Working Here:
Amazing Teammates : Our employees are the best, and we think you'll love working with them!
Work = Fun : We make sure every day is full of energy and excitement.
Flexible & Understanding : Life happens, and we get that-so we're flexible to help you balance it all.
Bonuses? Yes Please! : Crush your goals like a ninja and get rewarded!
Awesome Benefits :
Vacation your 1st year - You can buy extra vacation days!!! / Onsite Nurse / Medical Insurance (with HSA) / Dental / Vision / Life Insurance / Company paid Short & Long Term Disability / 401k / Paid Holidays / Critical Illness / Accident Insurance / EAP / Gym Membership Reimbursement
The Customer Success Representative performs duties with a positive attitude, learning quickly, and paying close attention to details. This person recognizes problems and acts based on natural intuition. In addition to receiving orders and taking a low volume of calls, this person also reaches out to corporate B2B customers to work through issues and manage their expectations as it relates to their orders, quality issues and delivery dates. This person adopts and leads continuous change, including responsibilities that may be outside of the job description. This person possesses the natural desire for continued learning and process improvement.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Plan and implement accurate and timely changes to order entry and sales processes to streamline in relation to efficiency and effectiveness for customers.
Independently manage customer service tasks including calls and emails to insure tasks are completed and inbound calls are answered.
Proficient in Face-To-Face and Verbal Communication Internally and with Customers.
Acts as the customer advocate working internally to meet all customer needs.
Enter orders into Syteline ERP system validating all critical information.
Manage Customer Portals providing Order Acknowledgments, setting up shipment pickups and entering Advance Shipment notices.
Process EDI orders.
Accurately process warranty claims and returns including coordinating freight quotes.
Assess, record, and report possible trends in warrantable issues.
Creatively troubleshoot day to day issues.
Make appropriate decisions keeping the customer's and company's best interests in mind.
Prioritize time sensitive tasks.
Promptly respond to phone and email order status inquiries.
Accurately answer calls from consumers regarding basic product questions.
Accurately Audit Staged Customer Shipments to ensure accuracy of shipments.
Support other departments as needed.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
Ability to perform critical thinking and complex problem solving
Ability to work independently, be a self-starter and meet deadlines
High attention to detail
Ability to work through difficult and complex situations without becoming frustrated
Shows moral courage, integrity, openness and honesty in all dealings
Highly skilled managing internal and external communications (written and verbal)
Excellent skills in Microsoft Office
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Very strong interpersonal skills and the ability to build relationships both internally and externally
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Highly resourceful team-player, with the ability to also be extremely effective independently
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the high level of customer service and response
Demonstrated ability to achieve high performance goals and meet deadlines in fast paced, high-pressure environment.
Proven track record of proactive communication skills to include following instructions and ability to follow those instructions with minimal to no follow-up
Ability to think outside of the box and apply standard common sense by means of any “reasonable” individual.
Forward thinker who actively sees opportunities to propose solutions
Ability to give day to day work guidance and instruction to team members
PREFERRED and REQUIRED QUALIFICATIONS:
Education: Advanced education is preferred but not required.
Experience and/or Training: 3 to 5 years of prior customer service experience.
Licenses/Certificates: No requirements
Technology/Equipment: Demonstrated knowledge in the use of current technology, Microsoft Office products, and other manufacturing software.
Position is On-Site Only
PHYSICAL and MENTAL DEMANDS:
This position spends most of the time sitting and will occasionally be called to work in the manufacturing plant environment
It is necessary for this position to occasionally climb stairs
15 lbs. occasional lifting
Manual dexterity is required to perform normal day to day functions
Must demonstrate patience to successfully work through frustrating challenges and always present oneself in a calm professional manner
Ability to wear appropriate personal protective equipment when necessary
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT:
The main working environment for this position is the standard climate-controlled office environment.
Occasionally, this position will be exposed to the plant environment. The plant environment is climate controlled as well and may include on occasion, exposure to heat, cold, noise and odors. Personal protective equipment is required in appropriate areas.
The work environment characteristics described here are representative of those an individual would encounter while performing the essential functions of this position.
$35k-53k yearly est. Auto-Apply 11d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer care representative job in Kaukauna, WI
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Kaukauna area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$34k-47k yearly est. 60d+ ago
Account Service Representative
Belmark Inc. 4.2
Customer care representative job in De Pere, WI
Come Join Our Team as an Account Service Representative! An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmarks Mission Statement, Purpose, and Guiding Principles.
Schedule: 8:00AM - 4:30PM, Monday - Friday
* Internal Application Deadline: 1/19/2026 at 4:30PM CST*
What will I do in this role?
* Responsible for following all safety procedures as required by the role, and for nurturing a food safety culture by adhering to all Safe Quality Foods requirements.
* Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customers specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
* Responsible for effectively navigating and utilizing five core operating systems, along with numerous supporting applications, to successfully perform the role.
* Responsible for participating in continuous learning opportunities while adhering to best practice methodology.
* Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmarks processes as well as introduction and guidance on customer-facing applications. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
* Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
* Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark operating system, and managing the art project from receipt of file through proof approval.
* Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
* Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
* Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
* Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
* Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
* May occasionally be required to travel with the sales representative to a customers facility. Any travel to a customers facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
* May perform other duties as assigned by manager.
Great benefits for the entire family!
* Health, Vision, Dental plan with Wellness discount
* FREE On-site Health Clinic
* Flexible Spending Account
* Life Insurance
* 401(k) and Profit Sharing Plan with 6% match
* Paid vacation AND personal time
* Paid holidays beginning day one
* Employee Assistance Program
* FREE On-site Fitness Center
Knowledge, Skills & Abilities Required:
* Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form.
* Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs.
* Ability to adapt to evolving systems, technologies, and software updates to meet customer needs.
* Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions.
* Ability to read, comprehend, and follow written and oral instructions.
* Ability to meet deadlines.
* Requires high attention to detail.
* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
* Ability to prepare written materials, and articulate goals and action plans.
* Ability to give, receive, and analyze information.
* Requires education as is generally acquired through an Associates degree and related work experience, or 3-5 years equivalent work experience. A Bachelors degree is preferred.
* Regular attendance is required, may be required to work some overtime.
* Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
* Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time.
* Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
Working Conditions:
* Normal office environment.
* Normal manufacturing environment.
* May be some exposure to vibrations, noise, and chemical odors.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word may.
Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only.
Belmark is an Equal Opportunity Employer.
$34k-41k yearly est. 20d ago
Call Center Representative
Serigraph 4.2
Customer care representative job in West Bend, WI
Job DescriptionJoin Serigraph as a Call Center Representative and play a vital role in delivering fast, accurate, and friendly support to our eCommerce and call center customers. You'll be part of a team that values precision, professionalism, and exceptional service; making a direct impact on our customers' experience and our company's success.Call Center Representative Responsibilities -
Set up new eCommerce customers and manage new customer location openings.
Process eCommerce order entry using the ez POP framework for call center customers.
Prepare and review production paperwork, rerun requests, and customer account documentation.
Expedite products and coordinate shipments to meet customer requirements.
Communicate clearly and professionally with internal and external customers, sales representatives, and operations regarding orders and issues.
Ensure accurate reporting and review of production reports related to customer accounts.
Support environmental practices by handling and disposing of materials per procedures.
Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual.
What we are looking for in a Call Center Representative -
High school diploma or equivalent.
Two or more years of call center or customer service experience.
Strong communication skills for professional interaction with customers, sales, and operations.
Experience with eCommerce platforms and Microsoft Excel (formulas, formatting, analysis).
Excellent attention to detail, problem-solving, and critical thinking skills.
Knowledge of good departmental and company safety/housekeeping/PPE practices.
Understand departmental procedures and policies.
Preferred Qualifications of a Call Center Representative -
Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions, or equivalent experience and education.
Understanding of commercial challenges and PCI (Payment Card Industry) compliance.
Strong continuous improvement mindset.
Ability to thrive in high-pressure environments with multitasking and prioritization.
Energetic, self-motivated, and adaptable in ambiguous situations.
Ready to Make an Impact?At Serigraph, your work matters. If you're passionate about customer service, thrive in a fast-paced environment, and want to grow with a company that values continuous improvement and accountability, we want to hear from you. Apply today and help us deliver service that stands out.
Who is Serigraph?
Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:
Competitive wages Access to earned wages before the scheduled payday Paid time off, 10 paid holidays, and a vacation buy/sell program Free onsite healthcare and telemedicine including COVID testing Full benefits package including health, dental, vision, disability, and life insurance 401(k) eligibility on day one Free onsite fitness facility and walking trails Cross training, growth, and promotion from within
What are you waiting for? Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
$32k-39k yearly est. 16d ago
Customer Experience Coordinator - Part Time
Marshalls of Ma
Customer care representative job in Green Bay, WI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2280 E Mason St Suite 200
Location:
USA Marshalls Store 1375 Green Bay WIThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14-14.5 hourly 8d ago
Account Service Representative
Joining The Belmark Team
Customer care representative job in De Pere, WI
Come Join Our Team as an Account Service Representative!
An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmark s Mission Statement, Purpose, and Guiding Principles.
Schedule: 8:00AM - 4:30PM, Monday - Friday
*Internal Application Deadline: 1/19/2026 at 4:30PM CST*
What will I do in this role?
Responsible for following all safety procedures as required by the role, and for nurturing a food safety culture by adhering to all Safe Quality Foods requirements.
Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer s specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
Responsible for effectively navigating and utilizing five core operating systems, along with numerous supporting applications, to successfully perform the role.
Responsible for participating in continuous learning opportunities while adhering to best practice methodology.
Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark s processes as well as introduction and guidance on customer-facing applications. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark operating system, and managing the art project from receipt of file through proof approval.
Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
May occasionally be required to travel with the sales representative to a customer s facility. Any travel to a customer s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
May perform other duties as assigned by manager.
Great benefits for the entire family!
Health, Vision, Dental plan with Wellness discount
FREE On-site Health Clinic
Flexible Spending Account
Life Insurance
401(k) and Profit Sharing Plan with 6% match
Paid vacation AND personal time
Paid holidays beginning day one
Employee Assistance Program
FREE On-site Fitness Center
Knowledge, Skills & Abilities Required:
Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form.
Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs.
Ability to adapt to evolving systems, technologies, and software updates to meet customer needs.
Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions.
Ability to read, comprehend, and follow written and oral instructions.
Ability to meet deadlines.
Requires high attention to detail.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Ability to prepare written materials, and articulate goals and action plans.
Ability to give, receive, and analyze information.
Requires education as is generally acquired through an Associate s degree and related work experience, or 3-5 years equivalent work experience. A Bachelor s degree is preferred.
Regular attendance is required, may be required to work some overtime.
Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time.
Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
Working Conditions:
Normal office environment.
Normal manufacturing environment.
May be some exposure to vibrations, noise, and chemical odors.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word may .
Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only.
Belmark is an Equal Opportunity Employer.
$29k-37k yearly est. 17d ago
Employee Service Center Representative
Agropur Inc.
Customer care representative job in Appleton, WI
Job Type:RegularInvest in you, Join Agropur. We dairy you!
How Agropur invests in YOU :
Medical, Dental, Vision, Life, Short and Long-term Disability Insurance;
401(k) with 7% company contributions;
3 weeks Paid Time Off;
Paid holidays and 2 floating holidays;
Paid parental leave;
Advancement Opportunities.
What's involved in this role :
The Employee Service Center Representative is responsible for accurately resolving first level inquiries pertaining to Human Capital and Payroll (HC/P), while leveraging HC/P technologies and bridging to other HC/P functions as needed. The Employee Service Center Representative has daily interactions with employees and managers from across the organization, as well as with external customers and with the different HC/P functions. Acting as the HC/P point of contact, and by providing a courteous and efficient service, the Employee Service Center Representative has a direct impact on employee experience and HC/P results.
Essential Duties and Responsibilities:
Use procedures, policies, knowledge database, other reference materials to answer employees' general HC and payroll questions.
Help and coach employees to navigate through HC/P systems (Workday and Kronos) and continuously encourage self-service. Troubleshoot issues as necessary.
Answer a range of general questions of low and medium complexity levels regarding HC/P related issues (including compensation, benefits, payroll and tax).
Escalate inquiries requiring specialist knowledge or additional research to applicable Centers of Expertise (COE) and/or other Employee Service Center teams (e.g., payroll, HC/P systems, analytics).
Document all inquiries and issues in the case management tool.
Proactively identify cases whenever possible (unusual calls/emails, trends or frequent customers) that require further documentation and process update from a continuous improvement perspective.
Participate in continuous improvement projects as required.
Manage HC administrative operations, by reviewing and approving transactions and auditing reports.
Work in close collaboration with the other Employee Service Center teams and help support its operations when necessary.
Handle confidential information.
Interact with employees, managers, local HC Operations and COEs to help resolve issues received.
What you need to join our team:
Associate's degree in Human Resources or related field required - Equivalent combination of education and/or experience will be considered.
Experience in a customer service environment required.
Experience in a multi-plant environment preferred.
General knowledge in one or more of the following areas: human capital, compensation, benefits, payroll and tax.
Intermediate computer skills with Microsoft Excel, Power Point, Word, Outlook and field-specific software.
We dairy you! JOIN AGROPUR.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
$31k-37k yearly est. Auto-Apply 5d ago
Call Center Agent - Seasonal
Jung Seed
Customer care representative job in Randolph, WI
Join the team at J.W. Jung Seed Company , an industry leader in mail-order and retail gardening. With six garden centers across Wisconsin, Jung Seed Company ships thousands of quality seeds, plants, and gardening accessories to all 50 states.
We are looking for a motivated and detail-oriented individuals to provide seasonal help in our Randolph, WI Call Center and help us continue to deliver the excellence our customers expect.
Schedule: Monday through Friday 8:00AM to 4:30PM
What You'll Do:
Answering customer phone calls in a professional and timely manner
Data Entry
Respond to e-mail inquiries
Provide customers with expertise on products: annuals, perennials, roses, herbs, fruits/vegetables, bulbs, and more. (Training Provided)
What We're Looking For:
Strong communication skills
Self-motivated and able to work independently or as part of a team
Previous Call Center experience preferred
Strong attention to detail
Strong computer skills
Ability to follow directions accurately
Willingness to work Monday through Friday
Why Join Jung Seed Co.?
Employee Discount
A friendly, supportive, and passionate team
If you're ready to dig into a new opportunity and grow with us, we'd love to hear from you!
$31k-45k yearly est. Auto-Apply 60d+ ago
Care Coordinator
Family Services of Northeast Wisconsin Inc. 4.0
Customer care representative job in Green Bay, WI
Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We're Hiring!
We are seeking a Care Coordinator to join our team. This full-time position is responsible for facilitating groups, providing case management assistance, referrals, job search/promotion, client transportation, urinalysis administration, advocacy, providing childcare and Family and Parenting Programming, assisting with other program administrative tasks, and assisting other Women's Recovery Journey (WRJ) team members while operating under WRJ Core Values. This position will split time between Brown County and Oconto County.
Key Responsibilities
* Assess participants' needs, resources, and supports by utilizing assessments
* Facilitate participant access to community resources including (but not limited to): making referrals, providing referral program and contact information, creating correspondence to clients and collaterals, scheduling appointments, assuring follow-through with meetings and appointments, providing transportation, accompanying clients and their families to appointments to foster warm-hand offs.
* Advocate for participant and family to efficiently obtain needed services.
* Collaborate with community and agency resources and maintain positive working relationships.
* Data entry/track information such as client attendance, program expenses (i.e., bus passes and financial assistance given to participants).
Qualifications
Education:
* Required: Bachelor's degree in human services or related field, or equivalent work experience.
Experience:
* Required: At least one year experience working with children.
* Preferred: 1+ years' case management experience; substance use disorder and mental health knowledge
Skills and Competencies:
* Working knowledge of child development.
* Ability to establish and maintain effective working relationships.
* Ability to provide children with effective direction and supervision.
* Ability to detect and recognize potentially hazardous situations and take immediate and appropriate action.
* Willingness to work some evening hours required.
* Valid Wisconsin driver's license with reliable personal vehicle for transporting persons served. Maintain required auto insurance and acceptable driving record requirements.
Why Join Us?
Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!
Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development.
We also prioritize work-life harmony and offer a variety of perks to enhance employee experience.
$41k-48k yearly est. 16d ago
Account Service Representative
Belmark Inc. 4.2
Customer care representative job in De Pere, WI
Job Description
Come Join Our Team as an Account Service Representative!
An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers' unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmark's Mission Statement, Purpose, and Guiding Principles.
Schedule: 8:00AM - 4:30PM, Monday - Friday
*Internal Application Deadline: 1/19/2026 at 4:30PM CST*
What will I do in this role?
Responsible for following all safety procedures as required by the role, and for nurturing a food safety culture by adhering to all Safe Quality Foods requirements.
Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer's specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
Responsible for effectively navigating and utilizing five core operating systems, along with numerous supporting applications, to successfully perform the role.
Responsible for participating in continuous learning opportunities while adhering to best practice methodology.
Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark's processes as well as introduction and guidance on customer-facing applications. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark operating system, and managing the art project from receipt of file through proof approval.
Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
May occasionally be required to travel with the sales representative to a customer's facility. Any travel to a customer's facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
May perform other duties as assigned by manager.
Great benefits for the entire family!
Health, Vision, Dental plan with Wellness discount
FREE On-site Health Clinic
Flexible Spending Account
Life Insurance
401(k) and Profit Sharing Plan with 6% match
Paid vacation AND personal time
Paid holidays beginning day one
Employee Assistance Program
FREE On-site Fitness Center
Knowledge, Skills & Abilities Required:
Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form.
Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs.
Ability to adapt to evolving systems, technologies, and software updates to meet customer needs.
Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions.
Ability to read, comprehend, and follow written and oral instructions.
Ability to meet deadlines.
Requires high attention to detail.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Ability to prepare written materials, and articulate goals and action plans.
Ability to give, receive, and analyze information.
Requires education as is generally acquired through an Associate's degree and related work experience, or 3-5 years equivalent work experience. A Bachelor's degree is preferred.
Regular attendance is required, may be required to work some overtime.
Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time.
Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
Working Conditions:
Normal office environment.
Normal manufacturing environment.
May be some exposure to vibrations, noise, and chemical odors.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “may”.
Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only.
Belmark is an Equal Opportunity Employer.
$34k-41k yearly est. 17d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer care representative job in Green Bay, WI
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Green Bay area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$35k-47k yearly est. 60d+ ago
Call Center Representative
Serigraph 4.2
Customer care representative job in West Bend, WI
Join Serigraph as a Call Center Representative and play a vital role in delivering fast, accurate, and friendly support to our eCommerce and call center customers. You'll be part of a team that values precision, professionalism, and exceptional service; making a direct impact on our customers' experience and our company's success.Call Center Representative Responsibilities -
Set up new eCommerce customers and manage new customer location openings.
Process eCommerce order entry using the ez POP framework for call center customers.
Prepare and review production paperwork, rerun requests, and customer account documentation.
Expedite products and coordinate shipments to meet customer requirements.
Communicate clearly and professionally with internal and external customers, sales representatives, and operations regarding orders and issues.
Ensure accurate reporting and review of production reports related to customer accounts.
Support environmental practices by handling and disposing of materials per procedures.
Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual.
What we are looking for in a Call Center Representative -
High school diploma or equivalent.
Two or more years of call center or customer service experience.
Strong communication skills for professional interaction with customers, sales, and operations.
Experience with eCommerce platforms and Microsoft Excel (formulas, formatting, analysis).
Excellent attention to detail, problem-solving, and critical thinking skills.
Knowledge of good departmental and company safety/housekeeping/PPE practices.
Understand departmental procedures and policies.
Preferred Qualifications of a Call Center Representative -
Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions, or equivalent experience and education.
Understanding of commercial challenges and PCI (Payment Card Industry) compliance.
Strong continuous improvement mindset.
Ability to thrive in high-pressure environments with multitasking and prioritization.
Energetic, self-motivated, and adaptable in ambiguous situations.
Ready to Make an Impact?At Serigraph, your work matters. If you're passionate about customer service, thrive in a fast-paced environment, and want to grow with a company that values continuous improvement and accountability, we want to hear from you. Apply today and help us deliver service that stands out.
Who is Serigraph?
Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:
Competitive wages Access to earned wages before the scheduled payday Paid time off, 10 paid holidays, and a vacation buy/sell program Free onsite healthcare and telemedicine including COVID testing Full benefits package including health, dental, vision, disability, and life insurance 401(k) eligibility on day one Free onsite fitness facility and walking trails Cross training, growth, and promotion from within
What are you waiting for? Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
$32k-39k yearly est. Auto-Apply 60d+ ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Oshkosh, WI?
The average customer care representative in Oshkosh, WI earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Oshkosh, WI