Customer Representative
Customer care representative job in Pittsburgh, PA
Please apply if you are located in Orlando, FL or Pittsburgh, PA, as those are our only locations hiring! Opus Business Consulting is expanding and looking to hire a Customer Representative to assist our sales team! Our company has a longstanding reputation in the area helping customers and helping our employees reach their goals. Our focus is on coaching and developing our team in high level communication and negotiation skills.
Customer Acquisition
Account Retention
Sales Negotiation
One-on-one presentations
Benefits for a Sales Representative:
Competitive Pay
Uncapped Commissions
In House Training
No Seniority
Unlimited Growth
Customer Accounts Advisor Plus
Customer care representative job in Washington, PA
The hourly range for this position is $13.25 to $14.00/hour*. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status
.
Customer Service Delivery Advocate
Customer care representative job in Youngwood, PA
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm, or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Please note : Not all shift times may be available at the time of hiring. We may be hiring for specific shifts based on current scheduling needs. Because of this, open availability is required, including the ability to work any of the listed shifts and any day of the week.
Location Requirement: This position will be based out of our Inspection Center in New Stanton, PA (Zip Code 15672) .
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $18/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $18-$21.25 hourly
Starting Pay: $18/hr
At 3 Months: $19/hr
At 6 Months: $19.75/hr
In your first year, you can progress from $18/hr to $21.25/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an additional $0.75 increase in their pay every 90 days thereafter.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Service Expert II
Customer care representative job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world. Customer Service Expert II
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match!
Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The Customer Service Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing.
Duties and Responsibilities (not limited to)
* Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
* Provide material availability and delivery information to sales staff, customers, etc.
* Facilitate necessary communication to ensure order confirmation (material availability and credit)
* Secure information for creation and maintenance of customer master files and price condition records in SAP
* Provide freight quotes to customers for LTL shipments using the company's FDS tool
* Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
* Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
* A high school diploma or equivalent certification is required
* 2-3 years of sales and distribution or customer service experience is required
* SAP experience is required
* Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
* Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
* International/Export Customer Service experience with clear understanding of Incoterms 2010 / 2020 preferred
* Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran
Customer Service Agent Part Time (Pittsburgh, PA, US)
Customer care representative job in Pittsburgh, PA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
What you'll do
* These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Issue, reissue and refund passenger tickets
* Book, ticket and confirm flight reservations
* Rebook passengers on oversold flights and during irregular operations
* Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
* Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
* Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
* Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
* Operate jetways/bridges for purposes of boarding and deplaning passengers
* Make boarding and departure gate announcements
* Deliver domestic/international flight documents
* Perform passenger service flight close-out procedures
* Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
* Maintain timeline of flight boarding process
* Perform customer service on the job training
* Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
* Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
* Queue lines at ticket counter kiosks and ticket counters
* Clear/verify international documents at kiosk in the ticket counter area and activation stations
* Accept and activate passengers' self-tagged bags at activation stations
* Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
* Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
* Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
* Respond and assist during security and/or emergency situations
* Provide connecting passengers with gate information
* Provide quality customer service in a professional manner and in accordance with American's guidelines.
* Adhere to company policies, procedures, and performance standards.
* Complete job-relevant trainings
* Adhere to government regulations (e.g. DOT, FAA, TSA)
* Use multiple internal resources/systems including during customer interactions
* Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High school diploma or GED or international equivalent
* Bilingual language skills required in some locations
* Applicable valid driver's license as required by local authorities
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face Customer Service experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Customer Service Agent
Customer care representative job in Pittsburgh, PA
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.75 per hour.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Bonus Plan Take advantage of a bonus plan based on performance
Employee Assistance Program Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Early Talent & Engagement Specialist
Customer care representative job in Pittsburgh, PA
Job Description
This position is full-time in person. Previous recruiting experience is preferred.
What You'll Bring:
Experience in recruiting, campus engagement, and/or a related people-focused role.
A natural curiosity and problem-solving mindset.
Genuine care for people and their development.
Strong communication and relationship-building skills.
A desire to grow your career within a community-minded organization.
What You'll Do:
Learn what it means to be an employee at Gateway.
Build connections with universities, student organizations, and career services to engage early-career talent.
Participate in the full recruiting process for internships and entry-level roles.
Represent Gateway at career fairs, campus events, and networking opportunities.
Create a welcoming, people-first experience for every candidate.
Track and analyze recruitment metrics to continually improve processes and outreach efforts.
Support projects focused on employee growth and engagement.
This opportunity requires:
Education:
Bachelor's degree in Human Resources, Business Administration, Communications, or a related field.
Equivalent experience in recruiting or campus engagement may be considered in lieu of a degree.
Flexibility
This position requires occasional night and weekend hours to support campus events, career fairs, and student engagement activities.
About Us:
Gateway Engineers is a multi-million-dollar full-service civil engineering consulting firm with locations in Pittsburgh, PA, Butler, PA, and Selma, NC. Our mission is to help our clients reach a higher level of success through knowledge, experience, and responsiveness. We will do the same for our employees as they are guided by 85+ registered professionals. We offer many programs and amenities including, but not limited to, fresh meals delivered to the office, mobile car detailing, fitness watch subsidies, in-office dental exams, on-site walking trail, indoor golf simulator, and much more.
What we offer:
No cost health insurance
Dental and vision insurance
Employee Assistance Program
Company paid short-term and long-term disability insurance and life insurance
Quarterly performance bonuses
PTO and 8 paid holidays
401(k) match & 401(k) Roth and Profit Sharing
Student loan repayment and tuition reimbursement
Company paid professional society memberships & professional licensure registration fees
Employee referral program
Customer Support Representative
Customer care representative job in Homestead, PA
**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.
Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Is it possible to find a career you love with a global organization that supports your continued growth and success?
ABSOLUTELY!
Where you ask? Look no further than John Hancock!
Have you considered a career with us?
**Position Responsibilities:**
+ Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
+ Meet quality expectations to ensure a positive client experience
+ Meet productivity expectations to maximize team service levels
+ Provide effective and timely resolution of a range of customer inquiries
+ Strike a positive and cooperative tone with both customers and coworkers
+ Strive for first-call resolution of customer issues
+ Translate scenarios that require problem resolution to positive service experiences
+ Strengthen the perception of MANULIFE in the marketplace
+ Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
+ Complete ongoing training to stay abreast of product, industry, service and policy changes
+ Other duties as assigned
**Required Qualifications:**
+ Post-secondary education or high school diploma
+ Customer Service or Financial Services experience a plus
+ Ability to thrive in a lively working environment and manage multiple tasks
+ Outstanding verbal communication skills and strong telephone etiquette
+ Possess the ability to multi-task
+ Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
+ Demonstrated problem resolution skills
+ Effective listening skills
+ Demonstrated computer efficiency
+ Outstanding customer service skills
+ Business writing skills
**Preferred Qualifications:**
+ Current SIE, Series 6 or 7, Series 63
+ Working knowledge of IRAs & other retirement products
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
Ready to take the next step?
Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)
Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.
\#LI-JH
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************ .
**Manulife is an Equal Opportunity Employer**
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************ .
**Referenced Salary Location**
USA, Virginia - Full Time Remote
**Working Arrangement**
Remote
**Salary range is expected to be between**
$38,550.00 USD - $64,250.00 USD
If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights (******************************************************************************** **I** Family & Medical Leave (********************************************** **I** Employee Polygraph Protection (****************************************************************** **I** Right to Work (************************************************************************************************** **I** E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf)
Company: John Hancock Life Insurance Company (U.S.A.)
Bilingual Call Center Representative
Customer care representative job in Pittsburgh, PA
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCall Center Representative - ON SITE (Pittsburgh, PA)
Customer care representative job in Pittsburgh, PA
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:
* Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
* Provide patient care to accurately support pharma programs and triage to appropriate teams when required
* Strive to meet and exceed structured performance targets.
* Document all call information and data discovery according to operating procedures
* Utilize Knowledge Base materials as a foundation for resolving inquiries
* Maintain confidentiality of patient and proprietary information
* Develop a working knowledge of company related security and privacy practices.
* Participate in continued education on product changes, new features and product launches
* Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Responsibilities:
* Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
* Provide patient care to accurately support pharma programs and triage to appropriate teams when required
* Strive to meet and exceed structured performance targets.
* Document all call information and data discovery according to operating procedures
* Utilize Knowledge Base materials as a foundation for resolving inquiries
* Maintain confidentiality of patient and proprietary information
* Develop a working knowledge of company related security and privacy practices.
* Participate in continued education on product changes, new features and product launches
* Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Location/Hours
* Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
* Availability for Monday-Friday : 10AM- 6PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
* OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
* Availability for rotating Saturday shifts 9am-5pm
* Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
* Medical, dental, and vision insurance plans that fit your needs
* 401(k) retirement plan
* Daily meal stipend for onsite marketplace
* Pre-tax transit benefits and free onsite parking
Requirements:
* High school diploma or GED required, Bachelor's degree strongly preferred
* Customer service or inbound call center experience required
* Healthcare, pharmacy or other relevant industry experience strongly preferred
* Strong verbal and written communication skills
* Sound technical skills, analytical ability, good judgment, and strong operational focus
* A passion for providing top-notch patient care
* Ability to work with peers in a team effort and cross-functionally
* Strong technical aptitude and ability to learn complex new software
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyCall Center Representative
Customer care representative job in Fernway, PA
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of WorkThis is a full-time position.
TravelNo travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key)
Essentials
* Positive attitude
* High school diploma or equivalent; college degree preferred
* Minimum two years of related work experience
* Effective communication skills
* Interest and understanding of technology products and services
* Business ownership mentality
Compensation
* The highest in the wireless industry
Auto-ApplyCall Center Operator
Customer care representative job in Pittsburgh, PA
Are you ready to be the voice of care and connection at UPMC St. Margaret? We're hiring a dedicated Call Center Operator to join our team. This full-time position offers 8-hour shifts, scheduled Sunday through Thursday from 3:00 PM to 11:30 PM. As a vital part of our telecommunications operations, you'll handle incoming calls with professionalism and empathy, ensuring timely and accurate communication across departments. Weekend and holiday availability is required, but there's no on-call or travel involved. If you meet the minimum qualifications and are eager to make a meaningful impact, apply today!
Responsibilities:
* Manage keys and sign-in books for various departments and areas.
* Activate the Alert Notification System.
* Dispatch Security for emergency support.
* Coordinate with cab companies and prepare related paperwork.
* Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).
* Handle telephone repairs and log reports.
* Answer and redirect incoming calls, provide information, and manage paging systems.
* Provide answering services, dispatch emergency messages, and maintain on-call schedules.
* Report issues with elevators, ATMs, and payphones.
* Assist with parking lot gate and pay station issues.
* Support religious services by handling patient requests and emergency dispatch.
* Manage pager repairs, replacements, and troubleshooting.
* Perform duties in line with UPMC Health System's philosophy.
* Make approved overhead announcements.
* High school diploma or GED required.
* Minimum two-years experience in customer service required, answering service experience preferred.
* Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
* Must possess proficient typing (40 wpm) and spelling/grammar skills.
* The call center operator will type alpha text messages via pagers to physicians, staff, and answering service clients.
* Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
* Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines.
* Attends in-service and training classes, as required
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Customer Service Agent
Customer care representative job in Canonsburg, PA
International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting
the position full-time. This is a great opportunity for anyone interested in advancing their career.
Job Description
The Customer Service Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound/outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. Growth and advancement opportunities are available.
Qualifications
- Be driven and motivated to being successful
- Have excellent customer relation skills and communication
- Have strong organizational skills and attention to detail
- Be service oriented/ people person/ call center experience preferred
- Be knowledgeable in Windows and thorough PC skills
- Flexible and adaptable to change with excellent time management
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center Representative
Customer care representative job in Export, PA
Job Description
Call Center Representative Company: Mt. Pleasant Window & Remodeling Co.
Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.
We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.
Key Responsibilities:
Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation
Address homeowner questions and objections professionally
Collect and enter homeowner information, including names, addresses, and phone numbers
Schedule and confirm appointments for our sales representatives
Input detailed notes into the computer system about each interaction
Make quality control phone calls and follow-up calls
Answer inbound calls from potential customers responding to advertisements
Update lead information and maintain accurate reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Previous experience in telemarketing, sales, marketing, or promotions is preferred
Strong communication and interpersonal skills
Proficiency in relevant computer applications
Product training will be provided
Schedule:
Monday - Thursday: 11:30 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Rotating Saturdays: 9:00 AM - 5:00 PM (typically every 3 to 4 weeks)
Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.
Apply today!
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Appointment Center Representative
Customer care representative job in Glenshaw, PA
Job Description
At EAS Roofing, we pride ourselves on delivering exceptional service and creating positive experiences for our clients. We're on the lookout for a dedicated and friendly Appointment Center Representative to join our team and help us continue providing top-notch support and organization.
Role Overview: As an Appointment Center Representative, you will be the first point of contact for our clients and customers. Your role will be essential in scheduling, rescheduling, and confirming appointments while providing a welcoming and professional experience.
Key Responsibilities:
Client Interaction: Manage incoming calls and messages in a friendly and professional manner. Assist clients in scheduling, rescheduling, or canceling appointments as needed.
Appointment Management: Maintain and update appointment schedules, ensuring accuracy and minimizing conflicts.
Technology Use: Utilize our appointment scheduling software and other relevant systems efficiently. Troubleshoot basic tech issues and assist with software updates.
Data Entry: Accurately input and maintain client information and appointment details in our system.
Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions in a courteous manner.
Learning & Development: Stay updated with company procedures and industry best practices. Participate in training sessions to enhance skills and knowledge.
Qualifications:
Friendly and Professional: Exceptional interpersonal skills with a genuine ability to connect with people and provide a positive experience.
Responsible: Demonstrated reliability and punctuality, with a strong work ethic and attention to detail.
Tech-Savvy: Proficiency with computers and technology, including experience with appointment scheduling software. Ability to quickly adapt to new tools and systems.
Willing to Learn: Eagerness to grow and learn new skills, with an open mindset towards continuous improvement.
What We Offer:
Supportive Environment: A friendly and collaborative team committed to your success.
Training: Comprehensive training to help you excel in your role and advance in your career.
Career Growth: Opportunities for professional development and career advancement within our company.
Benefits: Heath benefits available, earned PTO days
How to Apply: If you're enthusiastic about this opportunity and meet the qualifications listed above, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role!
Join us at EAS Roofing and be a part of a dynamic team dedicated to making a difference every day. We look forward to your application!
Customer Accounts Advisor Plus
Customer care representative job in North Versailles, PA
Customer Accounts Advisor
The salary range for this role is $14.00 to $14.50 per hour.*
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Agent Part Time
Customer care representative job in Pittsburgh, PA
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
**What you'll do**
+ **These are the essential functions of the job** _This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Issue, reissue and refund passenger tickets
+ Book, ticket and confirm flight reservations
+ Rebook passengers on oversold flights and during irregular operations
+ Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
+ Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
+ Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
+ Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
+ Operate jetways/bridges for purposes of boarding and deplaning passengers
+ Make boarding and departure gate announcements
+ Deliver domestic/international flight documents
+ Perform passenger service flight close-out procedures
+ Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
+ Maintain timeline of flight boarding process
+ Perform customer service on the job training
+ Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
+ Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
+ Queue lines at ticket counter kiosks and ticket counters
+ Clear/verify international documents at kiosk in the ticket counter area and activation stations
+ Accept and activate passengers' self-tagged bags at activation stations
+ Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
+ Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
+ Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
+ Respond and assist during security and/or emergency situations
+ Provide connecting passengers with gate information
+ Provide quality customer service in a professional manner and in accordance with American's guidelines.
+ Adhere to company policies, procedures, and performance standards.
+ Complete job-relevant trainings
+ Adhere to government regulations (e.g. DOT, FAA, TSA)
+ Use multiple internal resources/systems including during customer interactions
+ Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
**Depending on your airport size, you may also do the following:**
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED or international equivalent
+ Bilingual language skills required in some locations
+ Applicable valid driver's license as required by local authorities
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
+ Must be authorized to work in the U.S.
**Preferred Qualifications- Education & Prior Job Experience**
+ Working knowledge of Sabre or any other Passenger Service System
+ Previous face to face Customer Service experience
+ Working in a fast pace environment
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Customer Service Agent
Customer care representative job in Pittsburgh, PA
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.75 per hour.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Bonus Plan Take advantage of a bonus plan based on performance
Employee Assistance Program Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Call Center Representative
Customer care representative job in Export, PA
Company: Mt. Pleasant Window & Remodeling Co.
Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.
We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.
Key Responsibilities:
Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation
Address homeowner questions and objections professionally
Collect and enter homeowner information, including names, addresses, and phone numbers
Schedule and confirm appointments for our sales representatives
Input detailed notes into the computer system about each interaction
Make quality control phone calls and follow-up calls
Answer inbound calls from potential customers responding to advertisements
Update lead information and maintain accurate reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Previous experience in telemarketing, sales, marketing, or promotions is preferred
Strong communication and interpersonal skills
Proficiency in relevant computer applications
Product training will be provided
Schedule:
Monday - Thursday: 11:30 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Rotating Saturdays: 9:00 AM - 5:00 PM (typically every 3 to 4 weeks)
Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.
Apply today!
Auto-ApplyAppointment Center Representative
Customer care representative job in Glenshaw, PA
At EAS Roofing, we pride ourselves on delivering exceptional service and creating positive experiences for our clients. We're on the lookout for a dedicated and friendly Appointment Center Representative to join our team and help us continue providing top-notch support and organization.
Role Overview: As an Appointment Center Representative, you will be the first point of contact for our clients and customers. Your role will be essential in scheduling, rescheduling, and confirming appointments while providing a welcoming and professional experience.
Key Responsibilities:
Client Interaction: Manage incoming calls and messages in a friendly and professional manner. Assist clients in scheduling, rescheduling, or canceling appointments as needed.
Appointment Management: Maintain and update appointment schedules, ensuring accuracy and minimizing conflicts.
Technology Use: Utilize our appointment scheduling software and other relevant systems efficiently. Troubleshoot basic tech issues and assist with software updates.
Data Entry: Accurately input and maintain client information and appointment details in our system.
Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions in a courteous manner.
Learning & Development: Stay updated with company procedures and industry best practices. Participate in training sessions to enhance skills and knowledge.
Qualifications:
Friendly and Professional: Exceptional interpersonal skills with a genuine ability to connect with people and provide a positive experience.
Responsible: Demonstrated reliability and punctuality, with a strong work ethic and attention to detail.
Tech-Savvy: Proficiency with computers and technology, including experience with appointment scheduling software. Ability to quickly adapt to new tools and systems.
Willing to Learn: Eagerness to grow and learn new skills, with an open mindset towards continuous improvement.
What We Offer:
Supportive Environment: A friendly and collaborative team committed to your success.
Training: Comprehensive training to help you excel in your role and advance in your career.
Career Growth: Opportunities for professional development and career advancement within our company.
Benefits: Heath benefits available, earned PTO days
How to Apply: If you're enthusiastic about this opportunity and meet the qualifications listed above, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role!
Join us at EAS Roofing and be a part of a dynamic team dedicated to making a difference every day. We look forward to your application!