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Gateway Services Inc. 4.6
Customer care representative job in Turner, ME
Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $19-23/hr (based on experience) Work Hours: (4) 10-hr days...days can be flexible. Location: Final Gift Pet Memorial 54 Pit Rd, Turner, ME 04282
Job Overview
At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion.
This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity.
What you'll do:
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Safely handle pets in the aftercare process with dignity and care
Manage customer needs and solve problems effectively
Support Gateway's reputation for exceptional service in every interaction
What we're looking for:
Strong relationship-builder with excellent communication skills
Empathetic and respectful, especially toward families and pets in our care
Organized, dependable, and committed to customer service excellence
Comfortable with driving responsibilities and being active throughout the day
Pet lovers and pet parents are especially well-suited to this role
The CSR role reports to the Care Center Manager.
Duties & Responsibilities
Relationship management:
Serve as the primary point of contact for veterinary clinics on your route.
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.
Develop and maintain strong relationships with veterinary clinic staff.
Maintain and support growing account base.
Educate clients on services, answer questions, and address concerns promptly.
Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency.
Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction.
Collect feedback to improve service quality and enhance the overall customer experience.
Service delivery:
Address any service issues proactively and escalate concerns to the appropriate department when necessary.
Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations.
Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time.
Anticipate clinic needs before requested, ensuring the highest level of quality service.
Maintain all proper documentation and tracking for all pets entrusted to you.
Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures.
Assist with administrative tasks related to client accounts, including billing inquiries and service modifications.
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.
Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards.
A positive and welcoming attitude is a must.
Product and Service Promotion:
Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents.
Distribute authorized marketing materials to clinics and ensure product information is up to date.
Identify potential sales leads and redirect them to the Business Development Manager for follow-up.
Monitor inventory levels of promotional materials and request replenishments as needed.
Key Performance Indictors
Growing revenue from existing clinics (Same Store Sales Growth).
Expanding services and products within your assigned route (Organic Growth).
Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS).
Minimizing customer complaints and ensuring on-time, exceptional service.
Education, Training & Qualifications
High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Ability to work early morning hours, weekends, and holidays as needed.
Basic math and computer skills for order placement and inventory tracking.
Valid driver's license with a clean driving record.
Skills and Abilities
Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided.
Service Excellence: Dedication to delivering exceptional, white-glove customer service.
Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service.
Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care.
Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills.
Energy and Professionalism: A proactive approach with strong interpersonal skills.
Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery.
Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset.
Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts.
Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided.
Independent Decision-Making: Capable of working autonomously in a fast-paced environment.
Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications.
Physical Capability: Able to safely lift and transport animals of various sizes.
Working conditions
You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care.
Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed.
Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents.
Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations.
Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service.
Frequent heavy lifting in a physically active environment.
Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients.
YOU'LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People First
Exceed Expectations
(HIT) Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
WHAT YOU CAN EXPECT FROM US:
Generous salary and benefits package includes:
3 national medical plans that pay 100% after the members' deductible and copays
2 national dental plans that cover many services at no cost to the plan members
National vision plan
Company paid Life/ AD&D and LTD for all full-time employees
Chance to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance are offered as an employee's choice
Tax savings account: HSA, Health and Dependent Care FSAs
401(k) Retirement plan
Potential for Career Growth
Employee Assistance Program
Paid Holidays & Time Off
A Sense of Community
Great Hearts & Minds Scholarship Program
Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
#INDCSR
$19-23 hourly Auto-Apply 12d ago
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Customer Representative Specialist / Bureau of Motor Vehicles
Department of Health and Human Services 3.7
Customer care representative job in Portland, ME
If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
Department: Secretary of State - BMV
Location: Portland, Maine
Schedule: Monday - Friday
Job Class & Grade: 6604 - 16
Salary: $18.76 - $27.03
Closing Date: January 29, 2026
This position starts at step 3 $20.75
Join Our Team at the Department of the Secretary of State
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:
The CustomerRepresentative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy.
You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
What We're Looking For:
Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Key Competencies We Value:
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In This Role You Will:
Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services.
Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
Accurately collect fees and process transactions.
Assist with requests for address changes, driving records, and processing disability placard applications.
Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.
Minimum Qualifications:
Training, education, and/or experience in office and administrative support work that demonstrates:
Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
The ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
Why Join Our Team?
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Contact information:
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email ***********************
Application Instructions:
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [HERE] or call ************.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: ************
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background
.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
$18.8-27 hourly Auto-Apply 7d ago
Customer Service Advisor - Portland
Scrub-A-Dub Auto Wash Centers
Customer care representative job in Portland, ME
Full-time, Part-time Description
Are you a people person? Do you love cars?
New England's leading auto-wash company is seeking smiling customer service advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us.
Responsibilities and Duties:
Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service!
Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions.
Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash.
Requirements
Qualifications and Skills:
The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
Good verbal & written communication skills preferred
Basic computer skills to enter customer information as needed into our database
Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate
Grit - you'll be working outside in the cold and the heat
Benefits:
Employees average $17-20 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:
Average wage of $17-20 per hour, with wages and performance based bonus included
Health Insurance option for full time employees
401K Retirement plan with 3% employer match
Free carwashes for your personal vehicle
Growth potential at a fast growing company
$17-20 hourly 60d+ ago
Care Coordinator
Community Concepts 3.6
Customer care representative job in South Paris, ME
Job Description
Are you interested in supporting clients through collaboration, advocacy, and compassion?
We are hiring a Care Coordinator in our South Paris location. This position provides a full range of care coordination services and health promotion for clients enrolled in the Behavioral Health Home (BHH), travels to meet with clients/families/teams regularly, and is full-time 40 hours per week.
** $1000.00 Sign-on Bonus **
Essential Duties:
Creates and manages plans of care, coordinating services, and supports and encourages clients to participate in working toward goals from plans of care
Works positively and proactively with a team of professionals to contribute to a team-based approach to care through promotion of access to care, client/family directed care planning, addressing behavioral-physical health integration, and provides connections to community resources and social support services
Communicates with clients, families, and collaborators in a clear, honest, and supportive manner that overall enhances the clients experience with their care services
Ensures that documentation is accurate, timely, and meets regulations
Benefits:
Comprehensive benefits package including health, dental, vision, life, short and long-term disability
Paid Time Off
Paid holidays
Retirement plan with agency contribution
Mileage Reimbursement
Desired Qualifications:
Associate's Degree in Human Services or related field required
Bachelor's Degree in Human Services or related field preferred
Holds a valid MHRT-C
Other Requirements: Pre-employment background checks: Maine Background Check Center (SBI, Direct Care Worker Registry, Maine and National Sex Offender Registry, fraud, and federal debarment), DHHS- Child and Adult Protective, and DMV must be completed upon offer of hire and as a condition of continued employment; valid driver's license and travel within the service area is required.
Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.
$31k-36k yearly est. 17d ago
Customer Representative Specialist / Motor Vehicle Branch
Secretary of State 4.1
Customer care representative job in Lewiston, ME
If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
Department: Secretary of State / Bureau of Motor Vehicle
Location: Lewiston
Schedule: Monday - Friday
Job Class & Grade: 6604 - 16
Salary: $18.76 - $27.03
Closing Date: January 21, 2026
This position starts at step 3 $20.75
Join Our Team at the Department of the Secretary of State
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:
The CustomerRepresentative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential.
You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
What We're Looking For
Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Key Competencies We Value
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In This Role You Will
Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services.
Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
Accurately collect fees and process transactions.
Assist with requests for address changes, driving records, and processing disability placard applications.
Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.
Minimum Qualifications:
Training, education, and/or experience in office and administrative support work that demonstrates:
Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
The ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
Why Join Our Team?
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Contact information:
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email ***********************
Application Instructions:
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [HERE] or call ************.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: ************
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background
.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
$18.8-27 hourly Auto-Apply 12d ago
Customer Service Representative
Us Tech Solutions 4.4
Customer care representative job in Portland, ME
US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.
Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.
Job Description
style="FONT-FAMILY: times new roman,times,serif">
Customer Service
RepresentativePortland, ME
6+
months
Description
One year current working
experience customer service environment or one year current experience in a Call
Center.
Ability to be a team player
Exceptional customer service
skills
Strong oral and written communications skills
Strong computer
skills
Ability to multi-task
Additional Information
Saikat Ghosh
Senior Technical Recruiter
10 Exchange Place, Suite 1820,
Jersey City, NJ - 07302
Desk: ************** Ext. 7452
Direct: **************
$31k-35k yearly est. 17h ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer care representative job in Portland, ME
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$23k-27k yearly est. 1d ago
Customer Service Banker
MVSB
Customer care representative job in Rochester, NH
Job Description
MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail team. We are seeking a full-time Customer Service Banker (Universal Banker) at our
Rochester, NH
branch.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Starting salary begins at $20.64 per hour and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly 11d ago
Customer Experience Representative
Gonetspeed
Customer care representative job in New Gloucester, ME
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customercare experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations.
REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers.
You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit.
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
$30k-47k yearly est. Auto-Apply 49d ago
Automotive Customer Service Advisor
Berlin City Auto Group 4.3
Customer care representative job in Portland, ME
Are you an experienced Service Advisor ready for your next opportunity with a trusted brand that offers career growth, competitive pay, and a positive team culture? Berlin City Lexus seeks a customer-focused, results-driven Automotive Service Advisor to join our passionate service team in Portland, Maine!
What We Offer:
Competitive pay with training and mentorship- Income opportunity ranges from $80,000 to $120,000 annually
Career growth opportunities and performance rewards
Flexible schedule and paid time off that starts accruing upon employment
Full benefits: medical, dental, vision, life & disability insurance
401(k) with company contribution
Up to $75/month fitness reimbursement towards gym membership, fitness classes & more
Employee discounts
Supportive, fun team environment
What You'll Do
Provide top-notch customer experience and ensure timely service delivery and a high customer service rating
Greet and assist service customers in person, by phone, via email, and text
Write repair orders and maintain accurate records utilizing dealership software
Follow up and clearly communicate about repairs, estimates, and recommended vehicle maintenance
Verify warranty or service contract coverage
What We're Looking For:
2+ years of experience as an Automotive Service Advisor (preferably working with a high-line manufacturer)
Passionate about taking care of the customer with strong customer service, follow-up, and communication skills
Ability to explain the recommended vehicle service needs to the customer in simple, clear terms
A team-oriented, respectful approach with coworkers, customers, and vendors
Goal-driven and committed to following the processes required to maintain a positive guest experience
Focused on learning and ongoing professional development, and product knowledge
A team-oriented, respectful approach with coworkers, customers, and vendors
Requirements:
Minimum of 2+ years of experience as an Automotive Service Advisor
At least 18 years old
Valid driver's license with a favorable motor vehicle driving record
Must be able to pass a pre-employment criminal background check
Authorized to work in the U.S.
Who We Are:
Berlin City Auto Group operates dealerships in Maine, New Hampshire, and Vermont. We're committed to a culture of humility, integrity, and passion, and our “Easy” philosophy means doing business in a way that puts people first. We want to hear from you if you want to grow your career in a welcoming, inclusive, and high-energy environment!
Learn more and apply today: ******************************
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
191 Riverside Street, Portland, ME 04103
$24k-27k yearly est. Auto-Apply 12d ago
Customer Service Representative 833089
Bonney Staffing 4.2
Customer care representative job in Auburn, ME
Join Our Team as a Customer Service Representative in Auburn, ME! - Urgently hiring Customer Service Representative in Auburn! Job Title: Customer Service Representative Pay: $25.00 per hour Hours: Monday-Friday, 8:00 AM - 4:30 PM You'll work closely with the front office team to drive exceptional service and maintain smooth operations.
What You'll Do:
As a Customer Service Representative, you will be responsible for:
Answering phones, prioritizing immediate responses to customer inquiries.
Greeting and assisting walk-in customers with professionalism and warmth.
Determining if callers are existing or new customers, adding them to the system as needed.
Gathering customer needs and documenting requests accurately in our system.
Routing calls to the appropriate departments.
Communicating effectively with walk-in customers using a slider window for inquiries.
Maintaining accurate and detailed data entry throughout your daily tasks.
What You'll Bring:
The ideal candidate for this role will have:
A high school diploma or equivalent
Strong attention to detail and a commitment to delivering outstanding customer service.
Excellent communication skills for both phone and face-to-face interactions.
A professional demeanor with a self-directed approach to staying productive during downtime.
Why Join Us in Auburn?
Enjoy flexible hours within a supportive team culture that values your contributions.
Benefit from competitive pay and comprehensive health insurance coverage from day one.
Be part of an employee-owned company with a clear path for career growth and development, with the potential to transition into an HR support role.
Participate in our ESOP program with an opportunity to buy into ownership after three years.
Earn paid time off starting at 40 hours in your first year and increasing to 80 hours in your second year, along with 8.5 paid holidays after 3 months.
Location & Schedule:
This position is on-site in Auburn, ME, and offers a consistent Monday to Friday schedule from 8:00 AM to 4:30 PM.
Ready to Take the Next Step?
If you're ready to start a rewarding career as a Customer Service Representative in Auburn, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!
$25 hourly 7d ago
Customer Service Support Representative
Mindlance 4.6
Customer care representative job in Portsmouth, NH
Position will require candidates to answer inbound calls, resolving billing issues, collecting outstanding balances, and processing patient correspondence. Calls will be coming from patients, doctors, and insurance companies to answer questions and resolve billing issues & inquiries. Will be collecting electronic payments, updating claims/denials, updating insurance info, discussing outstanding balances and offering payment options/plans.
Additional Information
Thanks & Regards'
For any queries please call me @ ************.
$30k-36k yearly est. 17h ago
Customer Service Representative/Dispatcher (53961)
Seer Group 4.4
Customer care representative job in Lewiston, ME
Mike's Mechanical is looking for a Customer Service Representative. Mikes Mechanical has been serving the Lewis & Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individual to join our team! For over 30 years Mike's has been committed to taking care of Lewis/Clark Valley's comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects.
Job Title: Customer Service Representative
Location: Lewiston, ID 83501
Pay: From $17/HR, Depending on Experience
Schedule: Monday - Friday, 8:00am to 5:00pm
Benefits: 401K with up to a 4% employer match. Medical, dental, and vision-100% paid for by the employer. Paid holidays, vacation, sick pay
Position Type: Full-time
The Customer Service Representative acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. The Customer Service Representative is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and scheduling appointments or directing to appropriate department and/or staff while providing exceptional customer service.
Customer Service Representative Position Summary:
Greet all customers, determine their needs, and direct to proper personnel
Answer calls providing excellent customer service, determine their needs, and schedule appointment or route calls/messages to appropriate department and/or personnel
Return customer calls to book appointments
Appropriately book appointments within our system
Assist with other scheduling tasks
Updating customer contact information in our system
Collect customer payments
Data entry
Creation of spreadsheets or documents
Organizing information from reports or spreadsheets
Assists management team and other departments as needed
Other administrative duties as needed
Other duties as assigned
Customer Service Representative Required Knowledge, Skills, and Experience:
Outstanding Customer Service both in person and over the phone
Excellent communication both verbally and written
Basic understanding of administrative and clerical procedures and systems
Proficient with Excel, Word, Outlook and other related software
Strong multitasking ability
Must be able to work independently as well as part of a team
Upbeat Personality
Organized
Adaptable to change
Ability to quickly learn new computer software helpful
Previous office or scheduling experience helpful
Ability to lift up to 15 pounds
On site.
Qualifications
Competencies
This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.
Education and Experience
High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.
$17 hourly 9d ago
Customer Service Representative
Dead River Company 4.8
Customer care representative job in Brunswick, ME
“Turn Great Service Into Great Earnings" - Competitive Hourly Pay Plus Commission!”
Company: Dead River Company Job Type: Full-Time/onsite
Join the Dead River Company team! We're looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you'll exemplify our core values every day.
Key Responsibilities:
Courteously answer incoming calls and assist walk-in customers with professionalism and care.
Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
Perform data entry and administrative tasks related to:
Inventory control
Accounts payable and receivable
Posting and payment processing
Price change administration and bank deposits
Develop and maintain thorough knowledge of company products, services, and delivery schedules.
Participate enthusiastically in annual market objectives, promotional programs, and contests.
Support team members by cross-training and providing assistance as needed.
Perform general office duties such as filing, photocopying, and document shredding.
Assist with special projects and additional duties as assigned.
Experience:
Minimum of one year of customer service experience preferred.
Experience with computer systems and data entry is a must.
Education:
High school diploma or equivalent preferred.
Key Attributes:
Dependable and punctual
Strong communication and active listening skills
Accurate, organized, and detail-oriented
Able to focus and multitask in a dynamic environment
Courteous demeanor and professional appearance
Flexible to work seasonal overtime
Problem-solving and troubleshooting skills
Adaptable to change and continuous improvement
Working Relationships:
This position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.
Decision-Making:
The Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.
Why Work for Dead River Company?
At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.
$29k-34k yearly est. 60d+ ago
Customer Relations Specialist
Bernie & Phyl's Furniture 3.4
Customer care representative job in Newington, NH
If you are an energetic individual, you have a great opportunity to join a successful and growing company! We offer an exciting, supportive, friendly work environment, flexible hours, a great benefits package and competitive wages!
All Stores Open 7 Days a Week
Every weekend required and evening availability required
Full or part time
Description: Complete various office support functions for in-store operations.
RESPONSIBILITIES:
Accounting Functions
Handle all cash, checks and credit cards
Balancing individual drawer at the end of their shift
Assisting customers in the completion of financing applications
Assist sales representatives with finalizing transactions.
Customer Interactions/Clerical Functions
Giving customers receipts and explaining company policies
Promptly answer incoming calls and assisting customers
Assist customers with questions regarding the arrival of their furniture and deliveries
Adhering to all company policies and procedures
Maintaining a professional and courteous manner
Calling customers to schedule deliveries/update order status working from reports
All other duties as assigned
Qualifications
High School diploma
Comfort with computers and data entry
Ability to professionally interact with the public
Attention to detail and accuracy
A strong work ethic and dependability a must
At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.
Bernie & Phyl's Furniture is an Equal Opportunity Employer
$35k-48k yearly est. 9d ago
Customer Service Representative - Integrated Supply
Lancesoft 4.5
Customer care representative job in North Berwick, ME
Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
Job Duties and Responsibilities
Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.
Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
Review and approve daily replenishment recommendations produced inventory management or other Enterprise Resource Planning application.
Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
Place purchase requisitions and vendor purchase orders.
Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
Monitor the quality and timeliness of products and materials supplied;may coordinate the return of damaged goods and/or replacement items.
Negotiate and coordinate vendor returns for aging, expired, or excess inventory;coordinate other liquidation activities as required.
Follow-up on the status of purchase orders with vendors to ensure timely delivery;and communicate status of orders with customers.
Communicate with vendors to resolve problems with timeliness and product quality.
Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
Research and resolve account payables nonconformance with suppliers.
Identify opportunities for and document customer cost savings.
Produce customer KPI measurement data.
Follow all and customer Standard Operating Procedures.
Adhere to LEAN operating practices;ensure worksite is professional, clean and neat always.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent. Bachelor's degree in a related field (e.G., Business, Finance, etc.) preferred.
1+ years of experience in the field of Procurement preferred.
CPM certification is preferred.
Excellent customer service.
Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
Mathematical aptitude for basic calculations.
Self-starter with the ability to work independently.
Strong attention to detail and accuracy.
Demonstrated strong attention to detail, organizational and execution skills.
Proficiency with MS-Office products.
Strong verbal and written communication skills.
Work Environment & Physical Demands
Long periods of time working on a computer and performing repetitive key-boarding activities.
Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
Overtime hours may be required with little advanced notice.
While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit.
The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.
Required
Must be US Citizen
Required to show US passport or certified birth certificate with raised seal on day one.
Client specific background screening required - see Background Checks section below.
See attached document with onboarding/badging process details.
Hours: Mon-Fri 730am-4pm. Occasional OT.
Temp to hire.
This is an on-site, in person position. Can not be done remotely.
Customer service skills required.
Computer skills required. Will be using MS Office and Outlook daily.
Professionalism a must.
Will answer internal calls from clients, in addition to calling vendors.
Will handle invoice resolution.
Steel toe shoes require.
Dress code: Jeans/long pants and collared shirt/blouse.
$32k-38k yearly est. 6d ago
Temporary Customer Service Representative/Route Service Rep
Gateway Services Inc. 4.6
Customer care representative job in Turner, ME
Temporary Customer Service Representative/Route Service Representative -Final Gift
📍 Turner, ME | M, T, Th, F | FT (40 hrs + overtime as needed) 💲 Pay Range: $19.00-$23.00/hr (Based on overall skill and experience)
If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion.
This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity.
What you'll do:
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Safely handle pets in the aftercare process with dignity and care
Manage customer needs and solve problems effectively
Support Gateway's reputation for exceptional service in every interaction
What we're looking for:
Strong relationship-builder with excellent communication skills
Empathetic and respectful, especially toward families and pets in our care
Organized, dependable, and committed to customer service excellence
Comfortable with driving responsibilities and being active throughout the day
Pet lovers and pet parents are especially well-suited to this role
The CSR role reports to the Care Center Manager.
Duties & Responsibilities
Relationship management:
Serve as the primary point of contact for veterinary clinics on your route.
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.
Develop and maintain strong relationships with veterinary clinic staff.
Maintain and support growing account base.
Educate clients on services, answer questions, and address concerns promptly.
Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency.
Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction.
Collect feedback to improve service quality and enhance the overall customer experience.
Service delivery:
Address any service issues proactively and escalate concerns to the appropriate department when necessary.
Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations.
Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time.
Anticipate clinic needs before requested, ensuring the highest level of quality service.
Maintain all proper documentation and tracking for all pets entrusted to you.
Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures.
Assist with administrative tasks related to client accounts, including billing inquiries and service modifications.
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.
Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards.
A positive and welcoming attitude is a must.
Product and Service Promotion:
Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents.
Distribute authorized marketing materials to clinics and ensure product information is up to date.
Identify potential sales leads and redirect them to the Business Development Manager for follow-up.
Monitor inventory levels of promotional materials and request replenishments as needed.
Key Performance Indictors
Growing revenue from existing clinics (Same Store Sales Growth).
Expanding services and products within your assigned route (Organic Growth).
Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS).
Minimizing customer complaints and ensuring on-time, exceptional service.
Education, Training & Qualifications
High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Ability to work early morning hours, weekends, and holidays as needed.
Basic math and computer skills for order placement and inventory tracking.
Valid driver's license with a clean driving record.
Skills and Abilities
Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided.
Service Excellence: Dedication to delivering exceptional, white-glove customer service.
Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service.
Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care.
Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills.
Energy and Professionalism: A proactive approach with strong interpersonal skills.
Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery.
Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset.
Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts.
Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided.
Independent Decision-Making: Capable of working autonomously in a fast-paced environment.
Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications.
Physical Capability: Able to safely lift and transport animals of various sizes.
Working conditions
You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care.
Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed.
Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents.
Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations.
Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service.
Frequent heavy lifting in a physically active environment.
Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients.
YOU'LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People First
Exceed Expectations
(HIT) Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
What You'll Get
At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:
Pay range: $17.00-$22.00/hr + overtime eligibility
Employee referral program - bring great people into our family and earn rewards
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match - we invest in your future
Great Hearts and Minds Program - limited annual subsidy for your dependents' education
Tuition assistance - up to $2,000 for approved education courses
Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Management practices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.
And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.
Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit
e-verify.gov
#INDCSR
M, T, Th, F
40 hours full time; overtime as business needs
$19-23 hourly Auto-Apply 25d ago
Care Coordinator
Community Concepts 3.6
Customer care representative job in South Paris, ME
Are you interested in supporting clients through collaboration, advocacy, and compassion?
We are hiring a Care Coordinator in our South Paris location. This position provides a full range of care coordination services and health promotion for clients enrolled in the Behavioral Health Home (BHH), travels to meet with clients/families/teams regularly, and is full-time 40 hours per week.
** $1000.00 Sign-on Bonus **
Essential Duties :
Creates and manages plans of care, coordinating services, and supports and encourages clients to participate in working toward goals from plans of care
Works positively and proactively with a team of professionals to contribute to a team-based approach to care through promotion of access to care, client/family directed care planning, addressing behavioral-physical health integration, and provides connections to community resources and social support services
Communicates with clients, families, and collaborators in a clear, honest, and supportive manner that overall enhances the clients experience with their care services
Ensures that documentation is accurate, timely, and meets regulations
Benefits:
Comprehensive benefits package including health, dental, vision, life, short and long-term disability
Paid Time Off
Paid holidays
Retirement plan with agency contribution
Mileage Reimbursement
Desired Qualifications:
Associate's Degree in Human Services or related field required
Bachelor's Degree in Human Services or related field preferred
Holds a valid MHRT-C
Other Requirements: Pre-employment background checks: Maine Background Check Center (SBI, Direct Care Worker Registry, Maine and National Sex Offender Registry, fraud, and federal debarment), DHHS- Child and Adult Protective, and DMV must be completed upon offer of hire and as a condition of continued employment; valid driver's license and travel within the service area is required.
Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.
$31k-36k yearly est. Auto-Apply 60d+ ago
Automotive Customer Service Advisor
Berlin City Auto Group 4.3
Customer care representative job in Portland, ME
Job DescriptionAre you an experienced Service Advisor ready for your next opportunity with a trusted brand that offers career growth, competitive pay, and a positive team culture? Berlin City Lexus seeks a customer-focused, results-driven Automotive Service Advisor to join our passionate service team in Portland, Maine!
What We Offer:
Competitive pay with training and mentorship- Income opportunity ranges from $80,000 to $120,000 annually
Career growth opportunities and performance rewards
Flexible schedule and paid time off that starts accruing upon employment
Full benefits: medical, dental, vision, life & disability insurance
401(k) with company contribution
Up to $75/month fitness reimbursement towards gym membership, fitness classes & more
Employee discounts
Supportive, fun team environment
What You'll Do
Provide top-notch customer experience and ensure timely service delivery and a high customer service rating
Greet and assist service customers in person, by phone, via email, and text
Write repair orders and maintain accurate records utilizing dealership software
Follow up and clearly communicate about repairs, estimates, and recommended vehicle maintenance
Verify warranty or service contract coverage
What We're Looking For:
2+ years of experience as an Automotive Service Advisor (preferably working with a high-line manufacturer)
Passionate about taking care of the customer with strong customer service, follow-up, and communication skills
Ability to explain the recommended vehicle service needs to the customer in simple, clear terms
A team-oriented, respectful approach with coworkers, customers, and vendors
Goal-driven and committed to following the processes required to maintain a positive guest experience
Focused on learning and ongoing professional development, and product knowledge
A team-oriented, respectful approach with coworkers, customers, and vendors
Requirements:
Minimum of 2+ years of experience as an Automotive Service Advisor
At least 18 years old
Valid driver's license with a favorable motor vehicle driving record
Must be able to pass a pre-employment criminal background check
Authorized to work in the U.S.
Who We Are:
Berlin City Auto Group operates dealerships in Maine, New Hampshire, and Vermont. We're committed to a culture of humility, integrity, and passion, and our "Easy" philosophy means doing business in a way that puts people first. We want to hear from you if you want to grow your career in a welcoming, inclusive, and high-energy environment!
Learn more and apply today: ******************************
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
191 Riverside Street, Portland, ME 04103
$24k-27k yearly est. 12d ago
Customer Service Advisor - Biddeford
Scrub-A-Dub Auto Wash Centers
Customer care representative job in Biddeford, ME
Are you a people person? Do you love cars?
New England's leading auto-wash company is seeking smiling customer service advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us.
Responsibilities and Duties:
Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service!
Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions.
Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash.
Requirements
Qualifications and Skills:
The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
Good verbal & written communication skills preferred
Basic computer skills to enter customer information as needed into our database
Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate
Grit - you'll be working outside in the cold and the heat
Benefits:
Employees average $16-18 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:
Average wage of $16-18 per hour, with wages and performance based bonus included
Health Insurance option for full time employees
401K Retirement plan with 3% employer match
Free carwashes for your personal vehicle
Growth potential at a fast growing company
$16-18 hourly 60d+ ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Portland, ME?
The average customer care representative in Portland, ME earns between $25,000 and $38,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Portland, ME
$31,000
What are the biggest employers of Customer Care Representatives in Portland, ME?
The biggest employers of Customer Care Representatives in Portland, ME are: