Utility Financial Associate / Customer Service Representative
Customer Care Representative Job In Prattville, AL
FLSA Status: Non-Exempt (Hourly) RB&T Mission Statement: As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals. The primary role of this position is to provide support to the Financial Associates and Customer Service Representatives within various offices, which requires the ability to travel to multiple offices in the designated region. In addition to the internal support, this position is responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and customer support.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:
* Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
* Answer incoming calls, whether externally or internally;
* Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office
* Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks
* Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures.
* Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency.
* Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy
* Balance cash drawer periodically throughout the day and/or at least daily
* Open and close all account types, while preparing the proper documentation
* Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
* Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
* Maintain confidentiality of all customer records, accounts and transactions
* May represent the Bank in various community functions with a high level of integrity and professionalism
* Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management
Minimum Qualifications:
* High School diploma or equivalent
* 1-2 years Customer Service Representative experience preferred
* Proficiency in Microsoft Office products to include: Word, Excel, and Outlook
Skills, Abilities & Expectations:
* Be familiar with and follow policy and procedures, and support Management's decisions and goals in a positive, professional manner.
* Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
* Ability to apply general accounting knowledge processes (debits, credits, balancing)
* Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
* Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
* Detail oriented and organized
* Excellent interpersonal and communication skills
* Integrity, discretion, and respect for confidential information are absolutely essential
* Willingness to adapt to change
* Work within a variety of different software and web applications
* Able to prioritize duties and effectively manage time
* Analytical and problem-solving skills
* Attend work on a regular basis, on time, and withstand varying degrees of stress
* Excellent interpersonal and communication skills
* Maintaining a professional, business-like appearance and demeanor
* Proficiency in Microsoft Office products to include: Word, Excel, and Outlook
Physical Demands:
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer:
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.
Customer Success Consultant
Customer Care Representative Job 13 miles from Prattville
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$70,287.00 - $93,713.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805.00 - $98,406.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322.00 - $103,089.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336832
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
02/15/2025
Scheduler/Call Center Representative
Customer Care Representative Job 13 miles from Prattville
Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.
Job Description
Core responsibilities include:
Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and
responsibilities will be shared and adjusted to the customer's and/or
leader's needs:
Supports the leaders in support services and should be Customer oriented.
Relates to all customers in a friendly, accommodating, and respectful
manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to
department dress code and proper hygiene when reporting to work and
performing job duties.
Qualifications
Minimum Requirements:
Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
Five years working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.
Physical Requirements:
Must be able to sit at desk for long periods.
May occasionally require walking, bending, or stretching.
Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
The potential for eyestrain exists with long-term exposure to the computer monitor.
Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Care Rep. - Automotive
Customer Care Representative Job 13 miles from Prattville
The Customer Care Specialist, reporting directly to the CS Supervisor, is a critical link to strong communications and sales support between our customer and Matco Tools. The CCS provides the infrastructure that supports our Franchised Distributors, District Managers, Regional Managers, Commercial Customers, Web and End Users. The CCS will provide correct product information, warranty, pricing, product availability, and conduct inbound / outbound calling reaching out to our End User customers who are in open territories and to our Tech Ed Schools National Accounts. He / she will be responsible and driven to conduct sales activities and meet the objectives of our organization's strategic plans.
**KEY RESPONSIBILITIES:**
+ Answer calls and assist with questions from Web customers, students, instructors, District and Regional Managers, National Accounts, Government and Franchise Distributors.
+ Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications.
+ Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
+ Performs inbound / outbound suggestive selling of Matco product line through programs such as Deep Discounts, Close-Out items and Volume Buy in conjunction to meeting individual and department sales goal initiatives
+ Input orders / purchase orders / quotations utilizing internal ordering software systems
+ Work cross-functionally with subject matter experts to resolve open questions.
+ Assist customers with warranty, returns, repairs, identification of parts and new defective products
+ Identify Distributors in specific areas - if none assigned, CCS will assist completely
**QUALIFICATIONS:**
+ High School Degree and or Bachelor degree or an equivalent combination of education and experience
+ Minimum of 3-5 years customer service / sales experience
+ Automotive Industry experience is a plus
+ Strong decision-making skills
+ Ability to work well and quickly under pressure
+ Experience in JD Edwards system preferred but not required
+ Exemplary verbal and written communication skills
+ Ability to empathize with customer concerns while maintaining a professional demeanor
+ Ability to learn quickly on the job
_The base compensation for this position is at an hourly $17 per hour + Commissions + Annual Gainshare Bonus_
**WHO IS** **MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** .
BENEFITS
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**\#LI-KS1**
**\#LI-Remote**
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Customer Service Rep(05828) - 3525 Highway 14
Customer Care Representative Job 4 miles from Prattville
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Representative
Customer Care Representative Job 4 miles from Prattville
LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!
will work at Store 4137 located at 4115 Hwy 14 Millbrook, AL 36054.
The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer Service Representative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
Ability to work with minimal supervision
Reliable attendance is an essential requirement of the position
Must be at least 19 years of age
Must have proof of eligibility to legally work in the United States
We offer our Customer Service Representatives:
Monthly bonus program
Steady hours, Paid Time Off, Paid Holidays
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Receptionist and Account Service Representative
Customer Care Representative Job 13 miles from Prattville
SCHEDULE: Monday through Friday, 08:30 am to 05:00 pm (37.50 hours per week)
PAY: $15-$18 per hour plus outstanding benefits once vested.
RECEPTIONIST and ACCOUNT SERVICE REPRESENTATIVE
Summary: Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties. As well as assist Account Managers with clerical duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Receives, sorts, and routes mail, including pick-up and delivery to post office.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Orders, receives, and maintains office supplies.
Handles maintenance repairs for all office equipment needs.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Customer Service Representative - Montgomery, AL
Customer Care Representative Job 13 miles from Prattville
Join the 1
st
Franklin team as a Customer Service Representative.
Salary: $14.00 to $15.75 per hour
This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The CSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.
Principal Accountabilities and Key Activities
Identifies and responds to customer needs in a timely and efficient manner
Builds internal and external relationships
Ensures customer confidentiality and private information is maintained
Interviews customers and process applications, making recommendations for product and services approval
Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
Prepare and present assigned daily marketing offers
Responsible for assigned collection of customer accounts
Compiles and maintains records of all daily assigned tasks
Education, Qualifications and Experience
High School Diploma or equivalent
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
About Us:
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
Call Center Representative
Customer Care Representative Job 13 miles from Prattville
Join Our Team at The Center for Pain!
Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
Utilize scheduling software to coordinate and organize patient appointments efficiently.
Ensure accurate entry of patient information and appointment details into the system.
Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
Previous experience in a call center or customer service role, preferably in a healthcare setting.
Strong communication skills with focus of empathy and active listening.
Proficient computer skills, including experience with scheduling software and electronic health records.
Ability to multitask and prioritize in a fast-paced environment.
Attentional to detail and accuracy in data entry.
Knowledge of medical terminology and pain management practices is a plus.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Don t miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
Call Center Representative
Customer Care Representative Job 13 miles from Prattville
Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
* Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
* Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
* Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
* Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
* Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
* Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
* Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
* Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
* Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
* Utilize scheduling software to coordinate and organize patient appointments efficiently.
* Ensure accurate entry of patient information and appointment details into the system.
* Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
* Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
* Previous experience in a call center or customer service role, preferably in a healthcare setting.
* Strong communication skills with focus of empathy and active listening.
* Proficient computer skills, including experience with scheduling software and electronic health records.
* Ability to multitask and prioritize in a fast-paced environment.
* Attentional to detail and accuracy in data entry.
* Knowledge of medical terminology and pain management practices is a plus.
* Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
Call Center Representative
Customer Care Representative Job 13 miles from Prattville
Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
* Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
* Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
* Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
* Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
* Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
* Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
* Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
* Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
* Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
* Utilize scheduling software to coordinate and organize patient appointments efficiently.
* Ensure accurate entry of patient information and appointment details into the system.
* Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
* Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
* Previous experience in a call center or customer service role, preferably in a healthcare setting.
* Strong communication skills with focus of empathy and active listening.
* Proficient computer skills, including experience with scheduling software and electronic health records.
* Ability to multitask and prioritize in a fast-paced environment.
* Attentional to detail and accuracy in data entry.
* Knowledge of medical terminology and pain management practices is a plus.
* Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
Outbound Call Center Rep
Customer Care Representative Job 13 miles from Prattville
Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST )
Call center hours of operation are Monday-Sunday 7AM - 9PM, actual shift will be determined at time of hire.
Competitive benefits, PTO, tuition reimbursement, and more!
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As part of the Signify Health's Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.
This role will report to a Member Engagement Manager.
What will you do?
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
Present a positive, professional, and high energy approach to clients, health plan members, and team members.
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side-by-side coaching as needed.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We are looking for someone with:
A High School Diploma or equivalent is preferred.
1+ year call center experience OR 2+ years general work experience required.
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
A desire to work in an efficient, results-oriented outbound call center environment.
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
Good communication skills, friendly and conversational.
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Strong computer skills and the ability to use multiple systems at the same time, while making calls.
Proficiency in the English language
Benefits:
Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
Work From Home Requirements:
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment:
Successful completion of background check is required for this position.
About Us:
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members' needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
To learn more about how we're driving outcomes and making healthcare work better, please visit us at ********************************
Motivated Customer Service Representative
Customer Care Representative Job 13 miles from Prattville
No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns.
Job Description
The Personal Approach:
Our method is simple: we apply a customer-friendly, face-to-face approach to our strategies. By directly meeting with consumer customers, we can dramatically increase our clients' customer satisfaction without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers.
What does this mean?
At this moment, we are looking for energetic, career-minded individuals to aid us with our expansion goal. These candidates will be hired as entry-level customer service representatives for the area with rapid advancement opportunities to move into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as incorporate communication and team leadership. The focus is to prepare them for a position as a branch manager of a location, overseeing the marketing for a Fortune 100 client.
Qualifications
Responsibilities in this program include:
• Team Leadership
• Customer Acquisition
• Building Client Relations
• Oversee Campaign Development
• Manage Customer Service, Administration, and Sales Personnel
Our Company offers:
• Competitive Pay Structure
• Hands-on Training
• Outstanding Growth Opportunities
• Travel Opportunities
Additional Information
No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested.
Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.
Enrollment Advisor/Customer Service Representative
Customer Care Representative Job 13 miles from Prattville
The Brown Organization has immediate, full-time remote Benefits Representative/CSR positions open for driven and energetic personalities willing to learn. They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. We offer full training and great weekly pay.
Apply now by emailing your resume to [email protected] or via this website.
Position Benefits:
* Full training provided
* No experience needed
* A fun, energetic and positive office environment
* Great benefits
* Career growth and advancement opportunities
* Great weekly pay and bonuses
* A dynamic team environment, we help each other grow in this career
What we are looking for in you:
* Communication skills
* Team player mentality
* Strong customer service skills
* Basic computer skills
* Friendly personality
* Detail-oriented
* Eager and willing to learn
If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, contact me NOW! Our approach is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. First year pay typically ranges from
$55,000-$85,000.
Customer Service Representative (389718)
Customer Care Representative Job 13 miles from Prattville
Banking Customer Service Representative
At Foundever™, experience is everything:
At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, financial services, technical and warranty support, and roadside assistance. All calls are inbound calls only - no cold calling.
Customer Service Representatives will be supporting one of the largest insurance and banking providers in the U.S. and will assist with entry-level banking and financial needs. We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions.
Location Requirements: Must reside within commuting distance of our Montgomery, AL location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL, 36117
Skills, Knowledge, & Abilities:
Active listening skills, effective verbal and written communication skills
Ability to solve complex situations, utilizing questioning and deductive reasoning skills
Demonstrated ability to navigate multiple systems
High service-aptitude with personal drive to serve/display compassion and empathy
Willingness to learn and develop skills to improve your work performance
Benefits:
Pay $17/H
100% paid Professional Training at $15/H
Expected hours: No less than 40 per week, Weekends as needed
401(k)
Medical, Dental, Vision and Wellness Benefits
Employee Assistance Program (EAP)
Paid Time Off
Employee discounts
Referral Bonuses
Internal Mobility (84% of our managers are promoted within)
Requirements:
Must be at least 18 years of age
Must have a HS Diploma or GED Equivalent
Preferred 6 months-1 year of relevant work experience
Must have open availability during hours of operation
Location Requirements: Must reside within commuting distance of our Montgomery, AL location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL, 36117
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter
Military Friendly:
Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter.
Customer Service Rep - Import/Export
Customer Care Representative Job 13 miles from Prattville
Job Purpose
The primary objective is to provide exceptional customer service to our customers & sister companies, meeting or exceeding their requirements while maintaining the best interests of Viscofan USA. This is done through direct contact (usually phone or email) with customers, customer service in other locations, sales, planning and other internal departments on a daily basis.
Duties and Responsibilities
Enter & maintain customer orders into SAP (including creating new products/customers)
Follow up and expedite orders (if necessary) with planning and operations
Arrange transport for export shipments with freight forwarding companies, including shipping and customs documents
Ensure orders are shipped and billed on time with correct pricing & provide tracking if necessary, including the use of EDI's and carrier management software
Work with CS and finance to help with receivables
Process compensations in a timely manner, when required
Use tools provided to manage accounts, supply chain & inventory management
Help to reduce slow moving and obsolete casings
Communicate with customers (both internal and external) in a professional, courteous and effective manner including customer inventory/usage reports
Qualifications
Education - High School Diploma or equivalent
Experience - 3 years Inside Sales for a manufacturing company
Specialized knowledge - Food/Meat/Casing Industry experience a plus
Skills - Must know SAP, Microsoft Outlook, Excel
Abilities - Able to communicate well via person, phone or email, must be friendly, professional and a team player, must be able to multi-task and have good time management and organizational skills. Must be detail oriented and have good problem solving skills
Restoration Field Technician/CSR
Customer Care Representative Job 47 miles from Prattville
CRDN of Birmingham
The Certified Restoration Drycleaning Network (CRDN) is an international organization of business professionals who provide contents, garment, textile, electronic & art restoration solutions to the insurance industry. CRDN offers a proven sales program that produces successful and rewarding opportunities for our franchised businesses and sales professionals year after year. With more than 100 franchises in North America and the UK, our sales culture is relationship-based and educational in nature. Our slogan, "Because Response Matters and Caring Counts," exemplifies our focus on timely, empathetic service that differentiates us in the marketplace. CRDN has responded to hundreds of thousands of claims over the past decade as the leader and brand standard within our category. Our work environment is fast-paced, goal-oriented and energetic, and our successful members are accountable and team players.
Responsibilities:
Pack Out - Receiving - Production - Restoration - Warehouse - Staging - Delivery
Travel to the loss Site to properly inventory and sort textiles, electronics, art, and contents by using appropriate technology.
Follows all procedures and guidelines per training protocols.
Communicate and follow verbal instruction from the lead CSR.
Effectively pack out jobs properly while maintaining the integrity of the contents.
Follow written instructions specific to each job.
Ensure that the restoration process meets company standards and customer expectations.
Remain professional around homeowners, adjusters and contractors.
Receiving -
Assist warehouse manager unload contents.
Organize all contents based on cleaning method.
Identify and separate for immediate needs.
Use appropriate technology.
Pack out -
Ensure truck is stocked with materials for the day.
Perform pack out based on normal flow - textiles, electronics, art, contents.
Follow all procedures to properly inventory, eval, tag and box
Take appropriate photos.
Keep a clean workstation.
Delivery -
Assist warehouse manager load deliveries.
Transport items to loss site.
Place furniture in original rooms
Place boxes unopened in original rooms.
Protect loss site from damage during delivery.
Use appropriate technology.
Job Requirements
Must be 18 years of age or older
Must have driver's license and be insurable
Must be able to lift up to 30lbs
Must be comfortable working in challenging environments following fire, water or wind damage
Must enjoy working with others
Qualifications:
Ability to multitask and prioritize in a fast-paced environment.
Excellent time management skills to ensure efficiency
Ability to work independently without supervision
Enthusiastic
Self-motivating
Empathetic
Strong customer service/people skills
Detail oriented
Ability to follow directions
Excellent communication skills both verbal and written
Team focus and drive to succeed
Job Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: 40 per week Benefits: • Opportunities for advancement • Paid time off Schedule: • 8 hour shift • On call • Overtime • Weekends as needed
Call Center Operator
Customer Care Representative Job 13 miles from Prattville
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at *****************************
The operator should be able to answer the phone in a timely, courteous, and professional manner, and respond accordingly to any crisis situation. Must also be able to respond to Lifeline calls and take appropriate measures (at Lifeline base location only).
* High school graduate or equivalent required.
* Must be able to sit for prolonged periods of time.
* Must be continuously alert and able to discern caller's needs to take quick and correct action.
* Must speak with clear diction at all times and have a high level of hearing and visual acuity.
Hours: Mondays 5p-9p, Saturdays/Sundays 6:30a-3p
Scheduler/Call Center Representative
Customer Care Representative Job 13 miles from Prattville
Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.
Job Description
Core responsibilities include:
Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and
responsibilities will be shared and adjusted to the customer's and/or
leader's needs:
Supports the leaders in support services and should be Customer oriented.
Relates to all customers in a friendly, accommodating, and respectful
manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to
department dress code and proper hygiene when reporting to work and
performing job duties.
Qualifications
Minimum Requirements:
Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
Five years working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.
Physical Requirements:
Must be able to sit at desk for long periods.
May occasionally require walking, bending, or stretching.
Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
The potential for eyestrain exists with long-term exposure to the computer monitor.
Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face.
Additional Information
All your information will be kept confidential according to EEO guidelines.
One Call Specialist I
Customer Care Representative Job 13 miles from Prattville
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts.
**The Main Responsibilities**
+ Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network.
+ Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear.
+ Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.
**What We Look For in a Candidate**
**Minimum:**
+ Ability to work 24/7/365 flexible hours as needed
+ Must be able to demonstrate knowledge and abilities.
+ One or a combination of any of the following:
+ Associates degree in a Networking, Business or related field
+ Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties.
+ Certification (e.g. A+)
+ Customer Service and/or Project Management
+ 2+ years of military experience in a technical or support specialty
**Preferred:**
+ Ability to work in a team environment and communicate with customers in a professional manner
+ An accurate and methodical approach
+ Good problem-solving skills
+ The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment
+ Above average mathematical acumen
+ PC skills and be well versed in MS Windows and Office applications
+ Good communications skills and customer care skills
+ Attention to detail
+ Ability to plan your work and meet deadlines
+ Ability to work independently, as well as part of a team
+ Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$37,000 - $46,250 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$38,850 - $48,563 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$40,793 - $50,991 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (***************************************************
+ Bonus Structure
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 336577
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
**Application Deadline**
02/19/2025