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Customer care representative jobs in Rochester, MN - 154 jobs

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  • Relief CSR Driver

    Ameripride Services 4.3company rating

    Customer care representative job in Rochester, MN

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
    $34k-40k yearly est. 6d ago
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  • Service Representative

    Abacus Service Corporation 4.5company rating

    Customer care representative job in Rochester, MN

    Experience 0 - 20 years Date Range Dec 22, 2025 Mar 1, 2026 Hire Type Contractor Contract Type Contract Only Pay Type Hourly Standard Hours Per Week 40.00 TECHNICAL SKILLS Must Have LOCATION INFORMATION ROCHESTER, MN 6254 34TH AVE NW SUITE D ROCHESTER Minnesota 55901 JOB SUMMARY Lincare is the nation's leadi... JOB DESCRIPTION Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services, currently seeking a Delivery Driver to join a growing team. Drivers will be responsible for ensuring safe and timely delivery of home medical equipment to patients, as well as equipment setup and education on the proper usage of prescribed equipment. - Work in an inclusive, open, and friendly environment focused on associates and their success - Lincare provides ample training and development opportunities that fosters personal and professional growth - Lincare's mission is to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them Job Responsibilities: - Conduct daily deliveries of home medical equipment and supplies to our customers in a safe, courteous, and timely manner - Instruct patients on the safe and appropriate use of prescribed medical equipment - Follow/complete patient orientation checklists during delivery and training of new patients - Adhere to assigned routes and time schedules - Abide by all transportation laws and maintain a safe driving record - Inspect and maintain company-provided delivery vehicle and ensure the safety of the loading and unloading process - Establish and maintain outstanding relations with patients and internal team members - Maintain cleanliness and organization of delivery vehicle and warehouse, adhering to all FDA protocols - Work on-call rotation [ONLY AS NEEDED] during evening and weekend hours to address any patient medical emergencies in accordance with company and local center policy Requirements: - Must be 18-21 years of age or older - In most states it is 18 so long as the role does not require a Hazmat Certification - Maintain a valid driver's license in state of residence - High school diploma or GED - Communicate effectively with internal coworkers and external patients - Maintain confidentiality and discretion when handling sensitive information - Promote a professional, courteous, and respectful work environment Physical Demands: - Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 120 pounds Documents No Attachments are added yet
    $33k-38k yearly est. 6d ago
  • Customer Service Representative

    Solectron Corp 4.8company rating

    Customer care representative job in Northfield, MN

    Job Posting Start Date 01-21-2026 Job Posting End Date 03-21-2026Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in US Minnesota Northfield Reporting to the Sales Operations Manager the Customer Service Representative will be responsible for communicating with customers and deal with customer's inquiries. Sheldahl, a Flex company, has supported the space industry since 1958 by providing thin film materials to space missions worldwide What a typical day looks like: Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers Interpret customer needs, recognize symptoms, causes and solutions. Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension In charge of tracking relevant metrics and drive action items based on results KPIs. Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process. SOX controls knowledge validation prices, incoterms, terms of payment and agreements. Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records. Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process. Create CMF, MRF and PQR. Involve in CFT, Operations and customer meetings. The experience we're looking to add to our team, Bachelor's degree 7 years' experience in a Customer Service-related position. Knowledge of the MS Office (Excel, Word), Adobe Math skills Team player Ability to interface and communicate with different levels of the organization Strong communication skills and collaboration Previous Manufacturing industry Here are a few of our preferred experiences: Oracle PF38 #LI-PF1 What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to Minnesota)$49,700.00 USD - $68,300.00 USD AnnualJob CategoryOperations Is Sponsorship Available? NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
    $49.7k-68.3k yearly Auto-Apply 6d ago
  • Customer Service Representative

    Jason Banitt Farmers Insurance Agency 4.3company rating

    Customer care representative job in Winona, MN

    Job Description The Jason Banitt - Farmers Insurance Agency in Winona seeks a full-time Customer Service and Sales Representative (CSSR). This position offers the opportunity for growth within the agency along with paid training. Hours are generally 8-5 M-F. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Responsibilities Answering phones and assisting walk-in customers Review renewal business and identify appropriate follow-up action based on degree of change Cross-sell/up-sell products to existing customers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions take Solicit, sell, and negotiate new business policies Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' need General customer service duties as presented Performs other duties as assigned Requirements Solid background in customer service skills Outstanding written and verbal communication skills Strong organizational skills with attention to detail Outgoing personality and excellent phone etiquette Insurance industry experience preferred but not required Must pass the state of Minnesota insurance licensing exams (if not presently licensed) Proficient in operating personal computers and performing routine calculations Experience with Microsoft Office applications Adhere to company and agency policies and guidelines
    $35k-42k yearly est. 12d ago
  • Customer Service Representative

    State Farm Agency-Rochester, Mn 4.4company rating

    Customer care representative job in Rochester, MN

    Job Description Customer Service Representative State Farm Agent Team Member (Must Obtain Insurance License) Job Type: Full-Time Compensation: Hourly Pay (Based on Experience) + Individual & Team Bonuses Launch Your Insurance Career with Us! Are you a customer service professional looking for a meaningful career with growth potential? A successful State Farm Agent is seeking a motivated and personable individual to join their winning team as a Customer Service Representative. You dont need insurance experiencejust a passion for helping others and a desire to grow in a professional setting. As part of our team, youll gain valuable experience, on-the-job training, and support to obtain your insurance licenses. Well invest in you so you can build a lasting and rewarding career in the insurance industry. What Youll Do: Build strong customer relationships through friendly, professional communication. Assist with insurance policy changes, billing questions, claims processing, and coverage explanations Educate customers on insurance options through needs-based conversations Deliver exceptional service in every interaction Maintain accurate records and follow up with customers as needed What Youll Get: Competitive hourly pay (commensurate with experience) Individual performance bonuses and team-based incentives Paid time off / vacation Monthly contributions to a Roth IRA Career growth opportunities within our agency Support and reimbursement for obtaining all required insurance licenses A fun, fast-paced, and positive team environment What Were Looking For: Strong communication skills (written and verbal) Customer-focused with a desire to help people Organized, detail-oriented, and dependable Proactive problem-solver who thrives in a team setting Eager to learn and grow in a professional environment Ability to multitask and manage time effectively Must be able to obtain Property & Casualty and Life & Health insurance licenses (well help you get there!) No insurance experience? No problem. If you bring the right attitude and drive, well provide the training, support, and guidance you need to succeed. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Apply Today to Start Your Journey! If youre motivated to succeed and ready to build a career in insurance, wed love to hear from you. Submit your resume now, and well follow up with next steps.
    $33k-40k yearly est. 10d ago
  • Customer Service Coordinator

    Valley Craft 3.5company rating

    Customer care representative job in Lake City, MN

    Responsive recruiter Valley Craft Industries , a part of the Ballymore Company and has been doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. What We're Looking For A driven, energetic, and outgoing Customer Service Representative to develop and maintain our front line relationship with our valued customers. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment. What We Offer BENEFITS: Competitive Salary based on experience PTO Nine (9) Paid Holidays Medical, Dental, Vision 401K plan Friendly, Collaborative Team Environment Personal and Professional Growth Potential Great work-life balance JOB RESPONSIBILITIES Create a positive experience for all VCI customers and potential customers Effective and timely communication via phone and email Respond and address customer inquiries such as product specifications, pricing, and availability Handle aspects of quotes, order entry, RMA's, technical support, and other daily tasks Perform organized data entry with attention to detail Educate customers, review their needs analysis, and provide solutions Problem solve and generate practical and sensible solutions with your customers and colleagues Multitask and adapt in order to complete various changes requests accurately and in a timely manner Work as an extension of the sales department with incoming and outgoing sales needs Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email Develop and maintain a comprehensive understanding of VCI's products and processes Collaborate and work closely with sales and other departments to provide additional support Be an active team player throughout VCI in order to achieve wider customer and company objectives Maintain positive attitude and open line of communication with customers, co-workers and management Provide feedback and continuous improvement opportunities to management and cross-functional teams Input and track metrics within customer management database Perform other related duties as assigned QUALIFICATIONS High school diploma or equivalent experience 2+ years of successful customer service experience is preferred Excellent listening, verbal, written and interpersonal communication skills Strong technical aptitude and customer service skills Self-motivated, organized, detail-oriented, and strong work ethic Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment A consultative solution-based customer service methodology Adaptable and coachable, seeking feedback to incorporate into daily work style Experience with ERP/CRM systems; Oracle NetSuite or Epicor is a plus but not required Sales support experience is a plus but not required Compensation: $20.00 - $23.00 per hour Valley Craft is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. Professional Grade Quality…. Built to Last…. Made in the U.S.A.
    $20-23 hourly Auto-Apply 36d ago
  • Call Center (46238)

    Northwest Dental Group of Rochester

    Customer care representative job in Rochester, MN

    Job description Our growing dental practice is looking for a compassionate, patient-centered, and goal driven Scheduling Specialist to join our team! If you are someone who likes a busy schedule and is passionate about providing an exceptional patient experience, you might be a great fit for this position. The ideal candidate will be full of enthusiasm, takes initiative, and is at their best when multi-tasking. Position Responsibilities: Prompt to answer incoming telephone calls Gathering patient information Reserve patient appointments by using process and protocols to productively schedule and maintain efficient provider schedules Determines patient's need for care Contacts patients to confirm future appointments Qualifications Qualifications and Skills Excellent written and verbal communication skills Friendly, professional, and full of enthusiasm Independent decision making and sound judgement Ability to trouble shoot Strong attention to detail and follow through Reliable and punctual Self-Starter Positive attitude, friendly, and compassionate Organized and exceptional time management Flexibility Understanding computer software programs and strong keyboarding skills Our Company Benefits (Regular, Full-Time only): Competitive pay and bonuses 401K Medical and life insurance Work-life balance Continuing education allowance PTO and holiday pay Job Type: Full-time Salary: From $23.00 per hour Benefits: 401(k) 401(k) matching Employee discount Health insurance Life insurance Paid time off Referral program Schedule: Day shift Monday to Friday Work Location: In person
    $23 hourly 7d ago
  • Memory Care Coordinator

    Good Neighbor Care 4.0company rating

    Customer care representative job in Rochester, MN

    Good Neighbor Care's vision is to be "the senior care provider and employer of choice" in the communities we serve. Built upon the guiding values of CARE--Commitment, Attitude, Respect and Experience; Good Neighbor seeks individuals who will assist us in creating a culture of compassion for all. Job Description River Bend Senior Living, a Good Neighbor Care managed community is seeking a Memory Care Coordinator in our Senior Living Community. We are seeking some one with COMPASSION, EMPATHY and strong desire to serve our Senior population. This position meets resident needs by coordinating the overall social operations of the Memory Care/Loving Connections. Develops, organizes and implements balanced memory care activities program that enhances the lives of residents. Acts as liaison to families, community agencies and others directly involved with resident care. This is an exempt position with supervisory responsibilities. Essential Duties and Responsibilities include the following: Employs therapeutic recreational techniques to facilitate internal and external community relations.Counsels residents, assisting them to identify and resolve problems and make effective use of resources. Other duties may be assigned. Works closely with resident care staff to provide specific memory care training. Coordinates with other staff such as dining services, life enrichment, and wellness to implement programs and life enhancement activities tailored for residents in all stages of dementia. Organizes and conducts support groups for residents, including bereavement groups and groups for seniors experiencing depression. Provides services to family members including individual counseling and group work such as support groups, grievance counseling, caregiver groups, and respite care, the aging process and how it affects their health and life styles. Facilitates working relationships with staff of other agencies and institutions, and acts as liaison between clients and agency or institution. Assists residents in finding ways of adjusting to aging changes that will allow for a life style as comfortable as the situation will permit. Prepares and maintains written case records in concert with wellness department including, reports, and forms, performs case follow-up and Supervisory Responsibilities: Supervises employees in the Memory Care and/or Nursing Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Education and/or Experience: Associates degree in gerontology/healthcare, medical, social or psychological field. Ability to demonstrate company competencies and values. Three to five year's related experience and/or training, or a combination of education and experience. Prior knowledge and specific education related to Alzheimer's and Dementia (Validation Therapy). Intermediate skills in MS Office Suite and Outlook. Demonstrated ability to write and read simple sentences in English. Ability to perform simple math calculations. Demonstrated ability to use reason and sound judgment. Additional Information All persons selected for hire will be required to pass a pre-employment drug screen and background investigation. All Applicants Must Be 18 or Older. We are dedicated to a policy of non-discrimination in employment onany basis. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, creed, color, gender, age, sexual orientation, religion, nation origin,disability, marital status, veteran or military status.
    $37k-46k yearly est. 60d+ ago
  • Customer Success Agent

    Hayfield Window and Door Co 3.6company rating

    Customer care representative job in Hayfield, MN

    For more than 65 years, Hayfield Window & Door Company has been an innovator in the window and door industry. Founded in 1951 as an aluminum storm window fabricator, Hayfield has continually evolved-introducing wood interiors, vinyl products, and expanding into both residential and commercial markets. Our commitment to sustainability began in the 1970s and continues today through our reduce, reuse, recycle philosophy. Operating in a 190,000 sq. ft. manufacturing facility on 55 acres, our products exceed industry standards while offering countless design possibilities. Acquired by Drum Capital in 2019, we continue to grow our brand, territory, and dealer support. Job Summary: The Customer Success Agent (CSA) supports both outside sales representatives and a dedicated portfolio of key customers by managing order entry, responding to inquiries, and providing ongoing daily support in a fast-paced, high-volume environment. This role partners closely with assigned sales reps to build strong customer relationships, drive satisfaction, and promote retention and loyalty. Using a consultative, multi-channel customer success approach, the CSA helps customers maximize the value of the company's products and services while ensuring timely issue resolution and a positive overall experience. Essential Functions: Address and interact with customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat by providing courteous and prompt responses Work closely with sales team to provide high level of customer satisfaction Validate customer requests Process customer orders on the daily basis to ensure quick turnaround and order accuracy Educate clients regarding Hayfield Window and Door products and programs Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager. Update management on customer developments/issues Report to department manager any areas that do not meet service expectations. Primary Responsibilities: support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Requirements Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Entry Level Qualifications: 4-5 years of previous customer service experience Technical degree or Associates of Arts degree preferred Ability/Willingness to build relationship with customers Ability to analyze customer needs…analyze situations and act accordingly Think clearly and act quickly Excellent written and verbal communication skills Able to work under pressure and change priorities while working with interruptions Self-motivated, stress and pressure resistant, as well as a quick learner Positive, upbeat, and professional attitude with customers and co-workers Strong decision-making and organizational skills Detail oriented team player with superior follow through Great listening and negotiation skills High energy, great attitude Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $35k-41k yearly est. 24d ago
  • Customer Experience Coordinator

    Marshalls of Richfield Mn

    Customer care representative job in Rochester, MN

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2234 3rd Avenue SE Location: USA Marshalls Store 1432 Rochester MNThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 8d ago
  • Customer Service

    Zumbrota Drivetrain

    Customer care representative job in Zumbrota, MN

    The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment. Essential Duties & Responsibilities: Takes incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc. Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others. Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to assure satisfaction and resolution. Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints. Exercises discretion and judgment and draws on detailed understanding of the company's policies and practices in resolving customer issues. Requirements Preferred Education and Experience: High school diploma or equivalent required. Some college coursework preferred. 1+ year experience in a customer service role for a medium or large size corporation Proficiency using Microsoft Office products including Excel, Outlook and Word. Experience with Great Plains a plus. Knowledge and Personal Attributes: Strong organizational and communication skills, with a team orientated philosophy, and problem-solving skills. Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers. Strong attention to detail as well as accurate data entry skills. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Ability to understand issues and make systematic and rational judgments based on relevant information. Comfortable using the following tools on a continual basis: computer, 10 key, telephone, copier, and fax. Ability to multitask is a must. Salary Description 20-25
    $30k-37k yearly est. 43d ago
  • Customer Service Representative - Rochester, MN

    Kedia Corporation

    Customer care representative job in Rochester, MN

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $31k-40k yearly est. 1d ago
  • Customer Service Representative

    Interview Hunters

    Customer care representative job in Rochester, MN

    If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read below. We are looking to hire 3 new team members by the end of this week. When you apply, please check your email for interview options. Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long term career fit and wants to get their foot in the door with a company to grow is important to us. Position Benefits: Full training provided No experience needed Great compensation Great weekly pay and bonuses A dynamic team environment The opportunity for growth; we promote from within!!! What we are looking for in you: Communication skills Basic computer skills Willing to talk to new people Outgoing and friendly personality Detail oriented Eager and willing to learn We pride ourselves in great company culture and leadership programs with constant mentor-ship to help our managers develop themselves into stronger team leaders. If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! I will set you up with an interview at the soonest available date.
    $31k-40k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep(01941) - 4125 E Frontage Rd Hwy52N

    Domino's Franchise

    Customer care representative job in Rochester, MN

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Job Details Additional Information PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $31k-40k yearly est. 1d ago
  • Customer Service Representative - State Farm Agent Team Member

    Shawn Christensen-State Farm Agent

    Customer care representative job in Rochester, MN

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening People-oriented Self-motivated Detail oriented Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Property and Casualty license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $31k-40k yearly est. 12d ago
  • Customer Service Representative - State Farm Agent Team Member

    David Jorgenson-State Farm Agent

    Customer care representative job in Rochester, MN

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with David Jorgenson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $31k-40k yearly est. 25d ago
  • Customer Service Representative

    Randys Worldwide 4.1company rating

    Customer care representative job in Zumbrota, MN

    Requirements Preferred Education and Experience: High school diploma or equivalent required. Some college coursework is preferred. 1+ year experience in a customer service role for a medium or large size corporation Proficiency using Microsoft Office products including Excel, Outlook, and Word. Experience with Great Plains a plus. Experience with an ERP system Experience with a CRM Knowledge and Personal Attributes: Strong organizational and communication skills, with a team-orientated philosophy, and problem-solving skills. Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers. Strong attention to detail as well as accurate data entry skills. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Ability to understand issues and make systematic and rational judgments based on relevant information. Comfortable using the following tools continually: computer, 10 key, telephone, copier, and fax. The ability to multitask is a must.
    $31k-39k yearly est. 60d+ ago
  • Customer Service Representative

    Jackson Mitchell Agency

    Customer care representative job in Austin, MN

    Job Description Are you a "people person" who loves solving puzzles? Our Farmers Insurance agency in Austin is looking for a motivated, empathetic, and organized Customer Service Representative to join our team. In this role, you aren't just answering phones; you are the face (and voice) of our agency. Youll help our neighbors protect what matters most by managing policy changes, answering billing questions, and providing world-class support when our clients need us most. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Life Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Be the First Contact: Greet clients with a smile and handle incoming calls with professionalism. Policy Management: Process renewals, updates, and cancellations with high accuracy. Problem Solving: Assist clients with billing inquiries and basic claims filing Support Growth: Identify opportunities to cross-sell or round out accounts by spotting gaps in a client's coverage. Documentation: Maintain neat and accurate records in our agency management system Requirements What We're Looking For: A friendly, community-oriented professional who enjoys helping people. Communication: Excellent verbal and written skills. Tech-Savvy: Comfortable navigating multiple software systems and digital tools. Licensing: Property & Casualty (P&C) license is a plus, but we are willing to train and help the right candidate get licensed! Experience: Previous office or customer service experience preferred, but a great attitude is our #1 priority.
    $31k-40k yearly est. 1d ago
  • Customer Service Coordinator

    Valley Craft 3.5company rating

    Customer care representative job in Lake City, MN

    Job DescriptionValley Craft Industries , a part of the Ballymore Company and has been doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. What Were Looking For A driven, energetic, and outgoing Customer Service Representative to develop and maintain our front line relationship with our valued customers. We are looking for an ambitious, energetic, and out-going person to join our team and help us continue to provide the best service to our customers that Valley Craft is known for. The ideal candidate has a passion for putting the customer first and thrives in a fast-paced multi-tasking environment. What We Offer BENEFITS: Competitive Salary based on experience PTO Nine (9) Paid Holidays Medical, Dental, Vision 401K plan Friendly, Collaborative Team Environment Personal and Professional Growth Potential Great work-life balance JOB RESPONSIBILITIES Create a positive experience for all VCI customers and potential customers Effective and timely communication via phone and email Respond and address customer inquiries such as product specifications, pricing, and availability Handle aspects of quotes, order entry, RMAs, technical support, and other daily tasks Perform organized data entry with attention to detail Educate customers, review their needs analysis, and provide solutions Problem solve and generate practical and sensible solutions with your customers and colleagues Multitask and adapt in order to complete various changes requests accurately and in a timely manner Work as an extension of the sales department with incoming and outgoing sales needs Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email Develop and maintain a comprehensive understanding of VCIs products and processes Collaborate and work closely with sales and other departments to provide additional support Be an active team player throughout VCI in order to achieve wider customer and company objectives Maintain positive attitude and open line of communication with customers, co-workers and management Provide feedback and continuous improvement opportunities to management and cross-functional teams Input and track metrics within customer management database Perform other related duties as assigned QUALIFICATIONS High school diploma or equivalent experience 2+ years of successful customer service experience is preferred Excellent listening, verbal, written and interpersonal communication skills Strong technical aptitude and customer service skills Self-motivated, organized, detail-oriented, and strong work ethic Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment A consultative solution-based customer service methodology Adaptable and coachable, seeking feedback to incorporate into daily work style Experience with ERP/CRM systems; Oracle NetSuite or Epicor is a plus but not required Sales support experience is a plus but not required
    $34k-43k yearly est. 8d ago
  • Customer Service Rep(01959) - 106 S Main St

    Domino's Franchise

    Customer care representative job in Austin, MN

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Job Details Additional Information PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $31k-40k yearly est. 9d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Rochester, MN?

The average customer care representative in Rochester, MN earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Rochester, MN

$35,000
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