Customer care representative jobs in Rockford, IL - 410 jobs
All
Customer Care Representative
Call Center Representative
Customer Service Representative
Customer Support Representative
Fulfillment Representative
Business Services Representative
Technical Service Representative
Customer Service Agent
Customer Care Professional
Customer Support Agent
Customer Services Coordinator
Technical Service Representative
Taylor Commercial Foodservice Inc.
Customer care representative job in Rockton, IL
Why Choose Us?
Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125+ countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation.
Be a part of the team that is a leader in the food service industry. Free ice cream every day might be enticing but Taylor company is much more than ice cream! Taylor Company encourages employees to be the best they can be. Our business offers our employees the tools to learn and advance in their careers. With on site training and succession plans, Taylor sets up employees for success.
Competitive salary with bonus opportunity, plus full benefits package including medical, dental, and vision insurance; Short Term and Long Term Disability, tuition reimbursement, parental leave, 401k match, and other optional benefit coverages.
Position Overview
The Technical Service Representative provides technical phone support to Taylor distributors, customers, and internal colleagues for all Taylor equipment, including freezers, grills, and RAM systems. This role requires strong communication skills, mechanical aptitude, and the ability to troubleshoot electrical and refrigeration systems while delivering a high level of customer service.
Key Responsibilities
Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance.
Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication.
Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues.
Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts.
Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions.
Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques
Apply knowledge of commonly used concepts, practices, and procedures within the field service environment.
Use Windows-based software applications and related computer systems to document and support service activities.
Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed.
Perform other duties as assigned.
Requirements
Qualifications
Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems.
Basic working knowledge of electronics and standard diagnostic tools.
Strong interpersonal and communication skills, both verbal and written.
Ability to manage conflict professionally and maintain a customer-focused approach.
Familiarity with field service operations and service support processes.
Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment.
$37k-62k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Business Services Representative
Addison Group 4.6
Customer care representative job in Huntley, IL
Job Title: Business Services Support Specialist
Industry: Global Manufacturing
Pay: Between $45000 - $48000 / Year based on years of experience
Benefits: FREE health and dental insurance for the employee
About Our Client:
A global manufacturing company located in Huntley, IL, is seeking a Business Services Support Specialist to join their collaborative and friendly Customer Service support team. This is an excellent opportunity to work in a supportive environment with strong internal communication and growth potential.
Job Description:
The Business Services Support Specialist will assist customers with quotations, orders, and issue resolution while maintaining seamless communication with internal departments. The role also involves coordinating inventory levels, shipment updates, and product changes to ensure customer satisfaction.
Key Responsibilities:
Prepare and process customer quotes and forward to Sales or directly to customers
Monitor quote processing to ensure timely and accurate execution
Respond to routine customer inquiries in a professional and courteous manner
Assist with establishing new customer accounts via phone, email, or in coordination with Sales
Create documentation with customer specifications for Engineering, Finance, and Quality departments
Perform and monitor CRM entries, including those entered by Sales
Coordinate and communicate updates regarding inventory levels, shipments, and products
Qualifications:
Bachelor's degree required
Minimum 1 year of corporate experience in business services, customer service, or purchasing
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong CRM experience and familiarity with tracking metrics
Excellent written and verbal communication skills
This role will evolve into an Inside Sales Role, need to comfortable on the phones
Additional Details:
This is a full-time, onsite role in Huntley, IL. The ideal candidate is detail-oriented, team-focused, and capable of multitasking in a fast-paced environment.
Perks:
Excellent benefits: FREE health and dental insurance for the employee
Yearly Reviews, free coffee and snacks each day
Collaborative work environment with 100% in office schedule
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
$45k-48k yearly 1d ago
Dispatch & Customer Service Representative
Ozinga 4.3
Customer care representative job in Elgin, IL
Overview Salary: $51,000 - $64,000 Annually Summary: The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible.
This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Principal Duties and Responsibilities: Customer Service: • Receives customer order from order taker or telephone call • Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order.
Also makes note of any special or unusual customer requests • Suggests value-added products to customers to enhance product performance based on the nature of the customer's job • Enters the customer order timely, accurately, and completely into the dispatch system • Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc.
Dispatching: • Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers • Generates accurate and complete delivery tickets to the plant manager in a timely manner • Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems • Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization • Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations • Works closely with remote dispatch offices to move equipment and people to meet customer demands.
• Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs • Adjusts dispatch schedule as needed to reflect current and accurate information • Communicates with plant manager daily to advise of mixer driver start and finish times Global Responsibilities: • Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely • This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs Qualifications: Education/Specialized Knowledge/Professional Certifications: • High School Diploma or equivalent required • Knowledge of geographic area where dispatching is strongly preferred Experience: • Minimum three years of work experience required with construction or concrete industry experience preferred • Experience working with personal computer Skills/Abilities: • Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions) • Must be able to read, write, speak, and understand English • Ability to read and interpret maps and directions • Effective oral and written communication skills • Ability to handle multiple competing tasks • Ability to work independently and with minimal supervision Working Conditions: • Professional environment within a climate-controlled office environment • Extended eye exposure to CRT screen • Long hours may be required as business deems necessary • Possible early morning start times according to the season or weather demands • Customer contact may result in stressful situations Physical Requirements: • Extensive radio and phone communication • Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling • Frequent use of fingers, wrists, and hands to enter data using a keyboard • Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Benefits Information At Ozinga, we care about the well-being of our team members both in and out of the workplace.
That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.
Our benefits include: • Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
• Retirement Plan Options - Helping you build a secure future.
• Voluntary Benefits - Helping you to cover unexpected expenses.
• Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program - Offering confidential support for personal and professional challenges.
• Wellness Program - Promoting a healthy lifestyle through resources and incentives.
We believe that when our co-workers feel their best, they can do their best.
Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer.
We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
$51k-64k yearly Auto-Apply 21d ago
Customer Service Moving Coordinator
Peopleshare 3.9
Customer care representative job in Batavia, IL
Job DescriptionCustomer Service Moving Coordinator Schedule: Mon-Fri, 8am-5pm Pay: $23-$25/hr A wellestablished relocation and logistics company in Batavia is looking for a Customer Service Moving Coordinator to support customers throughout their move. This role is ideal for someone who is organized, communicative, and passionate about delivering excellent customer service.
Responsibilities
Serve as the main point of contact for customers during their relocation
Provide updates, answer questions, and ensure a smooth customer experience
Coordinate move dates, services, and logistics details
Handle inbound calls and customer inquiries
Review daily tasks and documentation in MoversSuite and Google Docs
Work closely with sales and operations teams
Schedule premove surveys and review results
Qualifications
Strong customer service and communication skills
High attention to detail and ability to multitask
Professional, patient, and solutionoriented
Proficient with Microsoft Office
Customerfacing experience required; relocation/logistics experience preferred
Why You'll Love It
Temptohire with longterm stability
Weekly pay + direct deposit
401(k) options and wellness benefits
Supportive team and growth opportunities
Apply Today
Don't miss out on this opportunity - apply today and start your path toward a permanent position!
Our office is located at: 440 W. Boughton Rd, Suite 100 Bolingbrook, IL 60440 Phone: ************ - ask for Jennifer
About PeopleShare
PeopleShare is a leading staffing agency serving the Greater Chicago area, including Bolingbrook, Burbank, Chicago, Crest Hill, Frankfort, and Wheeling. We connect great people with great companies for roles such as assembly, production, warehouse, forklift, machine operation, customer service, and more.
PeopleShare provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics, in compliance with all applicable federal, state, and local laws.
IND66
$23-25 hourly 13d ago
Call Center Representative (Waukegan, IL- USABLUEBOOK)
HD Supply Management 4.6
Customer care representative job in Crystal Lake, IL
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader.
Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation:
Schedule: 10:30am-7:00pm MON-FRI (WEEKENDS OFF)
Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
Proficiency with Microsoft Outlook/Word/Excel
Must be able to pass a background/drug test
High-Volume Call-Center Experience preferred
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Refers complex, non-standard problems to supervisor.
Nature and Scope
Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:
Pay Range
$17.93-$21.49 Hourly
HDS provides the following benefits to all permanent full-time associates:
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$17.9-21.5 hourly Auto-Apply 10d ago
Customer Service Representative
Fastsigns 4.1
Customer care representative job in Geneva, IL
Benefits: * Bonus based on performance * Opportunity for advancement * Paid time off * Training & development * Health insurance Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life.
RESPONSIBILITIES
* Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
* Follows up on new leads and referrals resulting from telephone, marketing, and email activity
* Demonstrates the ability to carry on a business conversation with customers
* Prepares estimates and establishes/maintains estimate follow-up procedures
* Communicates with customers on order status and changes in the production schedule
* Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
QUALIFICATIONS
* High school diploma or GED required
* Proficient computer and internet skills, including Microsoft Office suite
* Strong verbal and written communication skills
* Basic math skills
* Strong organizational and time management skills
BENEFITS
* Holidays
* Paid Time Off (PTO)
* Flexible Hours
* Full Time / Part Time Hours Available
* Opportunity for Advancement
* Health Insurance
EMPLOYMENT TYPE
Full-time / Part Time
FASTSIGNS #104101
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Compensation: $18.00 - $20.00 per hour
$18-20 hourly 6d ago
Customer Support Representative
Mike Test HR
Customer care representative job in Saint Charles, IL
Lorem ipsum dolor sit amet, consectetur adipiscing elit. In euismod malesuada malesuada. Mauris iaculis ornare enim, a semper nibh volutpat a. Integer tempor felis sit amet turpis semper pretium. Aenean sodales mi eget nisi eleifend tincidunt.
Morbi vel auctor tellus.
Aliquam ornare dignissim nisl non accumsan.
Sed elementum euismod placerat.
Aenean pulvinar nibh a ante aliquet ac sodales orci hendrerit.
Nulla facilisi.
Nam gravida ultricies accumsan.
Proin dictum ornare ante sit amet eleifend.
Cras luctus risus sed lectus placerat faucibus.
Donec volutpat ipsum ac augue vulputate nec suscipit dolor semper.
Praesent id neque massa.
Duis quam justo, rhoncus quis porttitor et, eleifend vel felis.
Morbi gravida suscipit elit, fringilla pretium elit lacinia eu.
$34k-44k yearly est. 60d+ ago
Customer Support Representative
Erik Test
Customer care representative job in Saint Charles, IL
Lorem ipsum dolor sit amet, consectetur adipiscing elit. In euismod malesuada malesuada. Mauris iaculis ornare enim, a semper nibh volutpat a. Integer tempor felis sit amet turpis semper pretium. Aenean sodales mi eget nisi eleifend tincidunt. Morbi vel auctor tellus. Aliquam ornare dignissim nisl non accumsan. Sed elementum euismod placerat. Aenean pulvinar nibh a ante aliquet ac sodales orci hendrerit.
Nulla facilisi. Nam gravida ultricies accumsan. Proin dictum ornare ante sit amet eleifend. Cras luctus risus sed lectus placerat faucibus. Donec volutpat ipsum ac augue vulputate nec suscipit dolor semper. Praesent id neque massa. Duis quam justo, rhoncus quis porttitor et, eleifend vel felis. Morbi gravida suscipit elit, fringilla pretium elit lacinia eu.
$34k-44k yearly est. 60d+ ago
Urgent Care Veterinarian - Community-Focused Care + Reliable Team + Professional Growth, Elgin, Illinois
Desort
Customer care representative job in Elgin, IL
Urgent Care Veterinarian - Elgin, Illinois
A veterinary practice in the Elgin, Illinois area is looking for an Urgent Care Veterinarian to join their team. This opportunity is designed for doctors who enjoy a fast-paced, varied caseload while focusing exclusively on urgent care. The role offers flexibility, strong team support, and modern resources to deliver high-quality care.
Position Highlights:
Urgent care only - no routine wellness visits
Flexible scheduling available
Supportive and collaborative team environment
Modern facilities and advanced equipment
Sign-up bonus offered for qualified candidates
General Responsibilities:
Provide medical care for patients with urgent needs
Communicate clearly and compassionately with clients and staff
Manage a diverse caseload with sound clinical judgment
Contribute to a positive, team-focused workplace
Qualifications:
DVM/VMD degree (or equivalent)
Eligible for veterinary licensure in Illinois
Strong problem-solving, communication, and clinical skills
Benefits:
Flexible compensation package
Comprehensive health, dental, and vision coverage
Paid time off, including parental leave and wellness days
Retirement plan with employer match
Continuing education support with allowance and paid CE days
Professional dues and licensing covered
Liability insurance provided
Mentorship and collaboration opportunities
Discounts on personal pet care
This role provides veterinarians with the chance to focus on urgent care while enjoying professional growth, team support, and a balanced lifestyle.
How to Apply
Veterinarians interested in this leadership opportunity are encouraged to send their resume to:
📧 **************************
Please complete the online application to be considered.
For more information, please contact:
Sam Ortiz
Senior Talent Acquisition Specialist
📞 **************
📧 **************************
Equal Opportunity Employer
This veterinary organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.
$34k-43k yearly est. Easy Apply 60d+ ago
Customer Support Representative
Culligan 101Il
Customer care representative job in Geneva, IL
Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Qualifications
High school diploma or GED
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $18.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$18.5 hourly Auto-Apply 60d+ ago
Entry Level Customer Service and Sales Representatives
Skyline Management 4.4
Customer care representative job in Elgin, IL
With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set.
Job Description
Entry Level Customer Service and Sales Representatives are quickly promoted into leadership positions in which they are groomed for management.
Responsibilities in Entry Level Customer Service and Sales Include:
Assisting in the daily growth and development of our company
Assisting with efforts of new business acquisition
Expertly managing the needs of external customers
Developing strong leadership and interpersonal skills
Direct retail sales of goods or services to new prospects
Attending team meeting and sharing best practice with colleagues
The successful candidate will not only benefit from a guaranteed base salary, bonuses, uncapped commission structure, but will also have an exciting, fast-paced working atmosphere. On top of that, they will also receive superb career development opportunities.
FULL PAID TRAINING IS PROVIDED.
This is NOT a 100% commission job. Our reps are GUARANTEED a paycheck every week.
Our company does not participate in any door to door sales, business to business sales, multi-level marketing, telemarketing, inside sales, or cold calling. Everything we do is inside major retail stores.
Qualifications
Requirements
Customer Service, Sales,
Retail, or Marketing Experience? We are looking for the following
education/experience in our Customer Service / Sales / Business
Development position:
Must have outstanding communication skills
Be self-motivated
Competitive Mindset
Must be willing to work Full Time
Bachelor's Degree or Associate's Degree preferred but not required
Desire to develop oneself
Success-driven
Leadership
This is a FULL-TIME, ENTRY-LEVEL position.
Experience is not necessary but any background in the following is a huge plus:
-
Customer Service - Retail - Sales - Restaurant - Marketing -
Advertising - Public Relations - Management - Shift Lead or Team Lead
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 3d ago
Customer Support (917)
American Builders and Contractors Supply Co 4.0
Customer care representative job in Beloit, WI
ABC Supply is North America's largest wholesale distributor of exterior and interior building products.
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
ABC Supply is looking for a Customer Support Specialist to join the Beloit Team.
We know you're going to love it here! ABC Supply has an outstanding culture, and the employee experience is fantastic! This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.
What You'll Do:
Responsible for handling routine customer service inquiries via phone, chat, and email
Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
Accepts and processes customer payments
Offer guidance on processes and troubleshoot common questions on programs and systems used
Essential Qualifications:
1-2 years Help Desk or Customer Service experience
Excellent Customer Service skills are required
Self-Motivated
Time Management Skills
Detail orientated & thorough
Great Organization and Research Skills
Experience with accepting large volumes of incoming calls and emails
Benefits may include:
Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
$32k-40k yearly est. Auto-Apply 9d ago
Call Center Representative
Cellular Sales Verizon Authorized Retailer 4.5
Customer care representative job in Roscoe, IL
Call Center RepresentativeCustomer Service | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
1. Follow up on distributed leads
2. Generate store traffic and contribute to the markets success
3. Handle customer inquiries both by phone and text
4. Support sales force by generating sales leads
5. Follow communication scripts when handing different topics
6. Research required information using available resources
7. Provide customers with product and service information
8. Candidates should be able to take feedback and criticism to improve productivity and character
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Monday - Friday.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
1. Previous office experience
2. Proficient in Microsoft Office
3. Knowledge of customer service principles and practices
4. Experience in a call center or customer service environment
5. Data entry and typing skills (including 10 key)
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
1. Positive attitude
2. High school diploma or equivalent; college degree preferred
3. Minimum two years of related work experience
4. Effective communication skills
5. Interest and understanding of technology products and services
6. Business ownership mentality
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation
$16/hr + Commission
$16 hourly 28d ago
Customer Service Agent
Primary Staffing
Customer care representative job in Saint Charles, IL
We are seeking a bilingual (English and Spanish) individual who excels in customer service to assist our suppliers and walk-in clients. This versatile role also involves maintaining cleanliness in the work area and assisting with miscellaneous tasks on the production floor.
Responsibilities:
Provide exceptional customer service to both suppliers and walk-in clients, communicating fluently in both English and Spanish.
Maintain a clean and organized work area.
Assist with various requests and tasks on the production floor as needed.
Handle customer inquiries and resolve issues with a positive, helpful attitude.
Collaborate with the production team to ensure smooth operations and client satisfaction.
Manage and organize documentation related to customer interactions.
Requirements:
Fluency in both English and Spanish.
Strong customer service skills with a friendly and professional demeanor.
Ability to multitask and manage time effectively.
Willingness to perform cleaning duties and assist with various production tasks.
Capable of working in a fast-paced environment.
If you are bilingual, have a passion for customer service, and are willing to contribute to various aspects of our production operations, this role offers a unique opportunity to be an integral part of our team.
$26k-33k yearly est. 60d+ ago
Bilingual Call Center Representative
Greater Family Health
Customer care representative job in Hoffman Estates, IL
Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay.
This position is responsible for answering patient phone calls, scheduling appointments, data entry, and distribution of messages.
Responsibilities:
Act as the first point of contact with patients, answering calls with courtesy and professionalism.
Provide information, answer questions, and direct patients to appropriate resources.
Schedule patient appointments.
Identify urgent requests and emergencies, directing them to the appropriate team members.
Obtain and verify patient demographic, insurance, and billing information.
Accurately document patient interactions, inquiries, and appointment details into EPM/EHR System.
Professionally handle patient complaints and concerns with empathy.
Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.
Perform other duties as assigned.
Benefits:
Paid Training
401(K)
Medical, Dental and Vision Insurance
Life Insurance, Short-term and Long-term Disability
Paid-Time Off (Vacation, Sick, Personal, Holidays)
Employees have qualified for Public Service Loan Forgiveness (PSLF)
Qualifications
Requirements:
Bilingual in English and Spanish is a requirement for this role.
High School Diploma or GED Certification.
Basic computer skills.
Ability to work in a fast-paced environment.
This is a great job opportunity for either a bilingual and experienced medical call center representative or someone who is looking to get into the medical field with prior call center experience, customer service, retail, or the food service industry.
$28k-37k yearly est. 21d ago
Fulfillment (1st Shift)
Halo 4.6
Customer care representative job in Sterling, IL
Job DescriptionDescription:
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focused on receiving and inventory management of HALO's products.
This opening is for 1st shift, working Monday through Friday from 8:00am - 4:30pm.
Responsibilities
Prepare packages and process shipments using UPS, FedEx, third party shipping system
Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list
Count inventory, track packages, post freight to purchase orders and process returns
Load and unload trucks as well as put away stock
Answer questions regarding inventory, shipping, freight and supplies
Check and respond to company emails
Work on fulfillment and kitting projects
Make bins and labels for new program merchandise
Maintain neat and orderly appearance of entire warehouse
Operate forklifts, stand-up electric pallet jacks and manual pallet jacks
Requirements:
Must be at least 18 years of age or older with the ability to read and speak English for safety purposes
High School diploma or GED required
1+ years of receiving experience, previous warehouse experience and forklift license preferred
Basic skills in Microsoft Word and Outlook preferred
Motivated by deadline-oriented work environment
Able to work overtime when required
Ability to lift up to 50 pounds unassisted
Pushing and pulling up to 200 pounds with assistance of rolling carts
Compensation: The pay rate for this role is $15.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
$15 hourly Easy Apply 17d ago
Automotive Call Center Representative 1
Blain Supply, Inc.
Customer care representative job in Janesville, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
* Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
* All major Holidays & Birthday off
* Advanced Leadership Training Programs: build the skills to grow your career
* Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
* Internal recognition programs that support an engaged workplace
* 401(K) with company match
Compensation
* Saturday & Sunday weekend premium pay $2.50 per hour
* Base pay starting at $15.00/hr
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
As an Automotive Call Center Representative, you will ssist retail auto service team with customer service, suggestive selling, and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.
* Provide outstanding customer service on telephone.
* Assist retail store customers with questions regarding tires, oil changes and batteries
* Understand retail Tire Desk duties.
* Assist customers with problem resolution.
* Scheduling of in-store customer appointments.
* Perform special order buying duties for retail stores.
* Be able to create work orders including products and services sold on telephone.
* Maintain daily goal assessments to meet individual goals.
* Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures
Qualifications
* 2-3yrs of Customer Service experience, preferably in the automotive industry
* High School Diploma or equivalent
* Strong written & Verbal communication skills
* Basic Microsoft Office skills including Word, Outlook & Excel
* Work independently with minimal supervision
* Use of critical thinking to solve customer issues
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
$15 hourly Auto-Apply 10d ago
Fulfillment (1st Shift)
Halo Branded Solutions
Customer care representative job in Sterling, IL
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
Join a team dedicated to getting customer orders ready for shipment to our clients all over the world. We offer a different kind of distribution center experience! This is an on-site Fulfillment position in our Sterling, IL fulfillment center, specifically focused on receiving and inventory management of HALO's products. This opening is for 1st shift, working Monday through Friday from 8:00am - 4:30pm.
Responsibilities
* Prepare packages and process shipments using UPS, FedEx, third party shipping system
* Compare packing list to company purchase orders and ensure that the products in each delivery match the packing list
* Count inventory, track packages, post freight to purchase orders and process returns
* Load and unload trucks as well as put away stock
* Answer questions regarding inventory, shipping, freight and supplies
* Check and respond to company emails
* Work on fulfillment and kitting projects
* Make bins and labels for new program merchandise
* Maintain neat and orderly appearance of entire warehouse
* Operate forklifts, stand-up electric pallet jacks and manual pallet jacks
Requirements
* Must be at least 18 years of age or older with the ability to read and speak English for safety purposes
* High School diploma or GED required
* 1+ years of receiving experience, previous warehouse experience and forklift license preferred
* Basic skills in Microsoft Word and Outlook preferred
* Motivated by deadline-oriented work environment
* Able to work overtime when required
* Ability to lift up to 50 pounds unassisted
* Pushing and pulling up to 200 pounds with assistance of rolling carts
Compensation: The pay rate for this role is $15.00 per hour. Please note that this pay serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
* Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
* Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
* Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
* Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
$15 hourly Easy Apply 10d ago
Call Center Representative
Murgado Automotive Group 4.0
Customer care representative job in Barrington, IL
Job DescriptionMotor Werks, a distinguished member of the prestigious Murgado Automotive Group, is renowned for delivering exceptional automotive experiences to customers across Illinois. As a leader in the automotive industry, we represent top brands and uphold a standard of excellence in customer service and satisfaction.
Motor Werks is seeking a friendly and professional Receptionist to join our team and serve as the first point of contact for our valued customers and guests. As the face of our dealership, you will play a crucial role in providing outstanding customer service and creating a positive impression of our brand.
Key Responsibilities:Answer and direct incoming calls to the appropriate departments or individuals.Manage the dealership's main email account and respond to inquiries promptly and courteously.Schedule appointments and assist customers with service inquiries or requests.Maintain cleanliness and organization of the reception area and conference rooms.Assist with administrative tasks, including data entry, filing, and document management.Collaborate with various departments to ensure smooth communication and customer service delivery.
Qualifications:High school diploma or equivalent; additional certification in office administration or related field is a plus.Previous experience as a receptionist or in a customer service role preferred.Excellent communication and interpersonal skills, with a friendly and professional demeanor.Strong organizational skills and attention to detail.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Ability to multitask and prioritize tasks effectively in a fast-paced environment.Positive attitude and willingness to learn and grow within the organization.
Benefits:Competitive salary commensurate with experience.Comprehensive benefits package, including health insurance and retirement plans.Opportunities for professional development and career advancement within the Murgado Automotive Group.Supportive work environment with a focus on teamwork and collaboration.
If you are a motivated individual with a passion for customer service and a desire to join a dynamic team, we encourage you to apply for the Receptionist position at Motor Werks. Please submit your resume and cover letter outlining your relevant experience and qualifications!Opportunities for commission available in addition to salary.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$26k-31k yearly est. 26d ago
Call Center Representative
Cellular Sales 4.5
Customer care representative job in Roscoe, IL
Cellular Sales Call Center RepresentativeCustomer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
1. Follow up on distributed leads2. Generate store traffic and contribute to the markets success3. Handle customer inquiries both by phone and text4. Support sales force by generating sales leads5. Follow communication scripts when handing different topics6. Research required information using available resources7. Provide customers with product and service information8. Candidates should be able to take feedback and criticism to improve productivity and character
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical DemandsMust be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of WorkThis is a full-time position. Monday - Friday.
TravelNo travel is expected for this position.
Required Education and ExperienceHigh School diploma or GED
Preferred Education and Experience
1. Previous office experience
2. Proficient in Microsoft Office3. Knowledge of customer service principles and practices4. Experience in a call center or customer service environment5. Data entry and typing skills (including 10 key)
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
1. Positive attitude2. High school diploma or equivalent; college degree preferred3. Minimum two years of related work experience4. Effective communication skills5. Interest and understanding of technology products and services6. Business ownership mentality
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation$16/hr + Commission
$16 hourly Auto-Apply 23h ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Rockford, IL?
The average customer care representative in Rockford, IL earns between $28,000 and $44,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Rockford, IL